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Contents
WHY e-SUVIDHA? ....................................................................................................................... 1
THE PROBLEM ........................................................................................................................ 1
REQUIREMENT OF SOLUTION ................................................................................................ 2
Answer: ................................................................................................................................... 2
Disadvantage of Traditional File System Evolution of e-SUVIDHA ..... 3
Data Security ....................................................................................................................... 3
Access Time ........................................................................................................................ 3
Editing and Communication ............................................................................................... 3
Order of Data ...................................................................................................................... 3
e-SUVIDHA ................................................................................................................................. 4
An overview ............................................................................................................................ 4
ARCHITECTURE OF THE SOLUTION ............................................................................................ 6
Three Tier Technology Concepts ............................................................................................ 6
ADVANTAGES OF e-SUVIDHA..................................................................................................... 7
Advantage to the associated department with e-Suvidha .................................................... 7
Advantage to Consumer with e-Suvidha ................................................................................ 7
Achievement/Salient features of e-Suvidha .............................................................................. 8
Traditional file system versus e-Suvidha ................................................................................. 10
At a glance ............................................................................................................................ 10
Data Security ..................................................................................................................... 10
Complexity ........................................................................................................................ 10
Access Time ...................................................................................................................... 10
Editing and Communication ............................................................................................. 11
Order of Data .................................................................................................................... 11
Conclusion ................................................................................................................................ 12



1

WHY e-SUVIDHA?


THE PROBLEM

In our day-to-day life, a citizen has to spend a lot of time and energy
in commuting from one place to another for meeting his desired ends.
A citizen has to go to a Railway Station for buying tickets; Electricity
Office for paying bills; BSNL office for paying telephone bills; Jal
Sansthan for paying water tax and sewer tax; Collectorate for
receiving caste and income certificates; Nagar Nigam paying house
tax and to get birth/death certificates; Development Authority for
applying for a housing project and the list goes on and on. Besides the
time taken and the energy spent in commuting, he has to incur cost for
commuting (besides the cost of time). However, mere commuting and
investment of time may not bring him close to desired end results so
easily, as the procedures involved are complicated and the system is
plagued by corruption.







2

REQUIREMENT OF SOLUTION

How nice it would be if he could be that instead of commuting to
various govt. offices, get relevant information and deposition of bills
regarding one's house tax, electricity bill, telephone bill, water tax,
status of grievance and booking for plot, railway tickets etc. at or near
one's door steps at Single Window Clearance, then one may not
commute to these individual offices and squander ones time and
energy.



Answer:
e-suvidha










3

Disadvantage of Traditional File System
Evolution of e-SUVIDHA

Traditional file organization describes storing data in paper files,
within folders and filing cabinets. Electronic file organization is a
common alternative to paper filing; each system has its benefits and
drawbacks.
Data Security
Paper files can be lost in fires and floods, but electronic data is easy
to backup in multiple locations, reducing the potential for permanent
data loss.
Access Time
One of the primary disadvantages of traditional file systems is the
time it takes to access data. It can take minutes if not hours to locate a
few files in a large paper filing system.
Editing and Communication
Traditional file systems are cumbersome in that they do not allow
users to easily edit files or send information to others. Paper files
often cannot be edited directly, forcing users to make new copies to
update old files. To distribute data on paper files, users must mail, fax
or scan the data.
Order of Data
Data can get out of order in traditional filing systems. If someone
accidentally puts a file in the wrong place, or takes a file out of a
cabinet and forgets to put it back, it can lead to lost data or the
creation of additional copies of files.


4

e-SUVIDHA
An overview
e-Suvidha provides a one stop interface to citizen to interact with
government departments. In Our day-to-day life, a citizen has to
spend a lot of time and energy in commuting from one place to
another for various tasks, many of which are concerned with
government departments. For example, a citizen has to go to;
a railway station for buying tickets;
electricity office for paying bills;
BSNL office for paying telephone bills;
Jal sansthan for paying water tax and sewer tax;
Collectorate for receiving caste and income certificates;
Nagar nigam paying house tax and to get birth/death certificates;
Development authority's office for applying for a housing
project etc.

Besides the time taken and the energy spent in commuting, the citizen
has to incur cost for commuting, besides the cost incurred as a result
of loss of time. However, more commuting and investment of one's
time may not bring him or her close to the desired results easily, as
the procedures involved are complicated. Considering these aspect, it
was felt that it would be become extremely convenient for the citizen
if instead of commuting to various government offices, one could get
all the relevant information and services at or near one's door steps
through a Single Window Clearances from e-Suvidha Kendras.
Started on pilot basis in Lucknw in August, 2006, at present there are
31 such centers in Lucknow. The vision of e-Suvidha project so as to
obviate the need for citizens and business people to visit the
Government offices except for specialized and complex services. The
following services are presently being offered at all the locations:
Electricity Bill Payment Service
Payment of Water Tax for Jal Sansthan
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Payment of House Tax for Nagar Nigam
Payment of House Installments for LDA.
Railway Ticketing Service.
BSNL Bill Payments/Cellone Services.
All the citizen centers operate from 8 AM to 8 PM on all working
days including Sundays and holidays. Citizens can avail any service
from any of the e-Suvidha Service Centers across any counter without
any jurisdictional limit. All e-Suvidha Service centers accept all forms
forms of payments including credit cards. Selected Centers are being
equipped with electronic queuing system so as to avoid the queues at
the centers and a help desk.













6

ARCHITECTURE OF THE SOLUTION

The provisions to integrated services are being achieved through the
use of Three-tier technology. The application server at the Central
Data Hub (CDH) acts as a bridge between the database of the
participating departments and the common citizen at the ten counters
to the e-Suvidha Kendra, to provide any service at any counter and in
any location with Electronic queuing system spread over at strategic
locations in the city.



Three Tier Technology Concepts

Third tier: Database of The Associated Deptt. (Main
Server at Deptt)

Second Tier: Application Server at Central
Data Hub (CDH)

First Tier: Integrated Citizen Service Centre (e-Suvidha Centre)


THE COMMON CITIZEN

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ADVANTAGES OF e-SUVIDHA

Advantage to the associated department with e-
Suvidha
1) Nos. of collections centers, in the form of e-Suvidha centers,
have increased and spread throughout the city, in the vicinity of
the residential areas and office premises of the consumers,
thereby attracting non willing consumers also.
2) Their consumers data are updated on real time basis;
3) Payment mechanism has become on-line.
4) Interface with consumers with their officials for billing
activities have decreased.
5) Department manpower earlier engaged in billing activities can
be given additional responsibility of other activities.
6) Department account has become on-line and proper MIS report
is generated.
7) Infrastructure cost for billing activities has also reduced.
8) Good ambience of e-Suvidha centers has encouraged consumers
to become regular paymasters.
Advantage to Consumer with e-Suvidha
1) Single window deposition of all bills.
2) Time and money (in commutation) has reduced.
3) Can deposit bills after office hours and n National holidays and
Sundays also.
4) Not stand in long queue, deposition of bills across the counters
chairs.
5) Separate counter of senior citizen and handicapped person;
6) Good ambience of e-Suvidha centers.
7) Basic amenities are available at e-Suvidha centers.
8) e-Suvidha centers are available in the vicinity of their residential
areas and office premises;
9) Quick Service and Transparency of the system.

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Achievement/Salient features of e-Suvidha
1. To render public utility Service to the common citizen towards
e-government on real time online transaction.
2. The selected services and information of State, Central and
Semi-Government Department and Agencies , Authorities ,
Autonomous bodies, Corporation and Board are placed on one
interface of e-Suvidha
3. The interface to common citizen has been provided on an
efficient, reliable and integrated manner on a sustained basis
through computer networking,
4. To provide any service at any counter and in any in any location
with Electronic queuing system spread over at strategic
locations in the city.
5. Public utility services FREE OF COST/LOW COST (for rly
ticketing ) to common citizen.
6. Real time online Single window integration and transaction of
all selected Services at 2, 3,7, 8, 12 counters presently at 31 e-
Suvidh Centres.
7. Any Area -Any Center -Any Counter - All Services.
8. One - stop shop for n+ services.
9. Centers are open on Holidays & Sundays too on two-shift basis
(8.00 AM to 8.00 PM).
10. Centers have separate Counter for Senior Citizens and
Handicapped persons.








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11. Help desk facility.
12. Electronic queuing system consisting of an automatic
taken dispenser, electronic displays and controls for efficient
transaction of business at selected e-Suvidha Center's.
13. Good air-conditioned ambience for citizens.
14. Accepts all forms of Money (cash, cheque, demand draft
etc.)
15. Quick Service and Transparency of the system.
16. Centers are spread across the city in the vicinity of the
residents.
17. It has enhanced the accountability, transparency and
responsiveness to citizen's needs.
18. It has provided cost-effective methods of service provision
to the departments and agencies.
19. It has started providing efficient and real-time MIS to the
departments.
20. To enable the government departments and agencies to
focus on their core functions and responsibilities by freeing
them from the routine operations like collection of revenues and
accounting, issuing of certificates etc, and thereby enhance the
overall productivity of the administrative machinery.
21. It has achieved the project satisfies the basic tenets of an e-
Governance project like, People-orientation, Scalability,
Replicability and Cost-effectiveness in providing the services








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Traditional file system versus e-Suvidha
At a glance

Data Security
Traditional file organization has security advantages over electronic
filing, but it also has its disadvantages. Electronic files are usually
accessible on a network, which means it's possible for an
unauthorized person to gain access to electronic data over the Internet
through hacking methods. Electronic data can also be damaged by
software security problems like computer viruses. On the other hand,
paper files can be lost in fires and floods, but electronic data is easy to
backup in multiple locations, reducing the potential for permanent
data loss.

Complexity
Traditional filing systems are less complex than electronic systems,
which can make it easier for untrained people to access and
manipulate data. Anyone can look through alphabetized filing
cabinets to find a file. Locating and manipulating an electronic
database information may require technical training, and user error
can result in unintended alterations or data loss.

Access Time
One of the primary disadvantages of traditional file systems is the
time it takes to access data. It can take minutes if not hours to locate a
few files in a large paper filing system. Electronic databases allow for
almost instantaneous access to information. Faster data access time
can increase the productivity of managers, analysts, accountants and
other workers who use data on a regular basis.

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Editing and Communication
Traditional file systems are cumbersome in that they do not allow
users to easily edit files or send information to others. Paper files
often cannot be edited directly, forcing users to make new copies to
update old files. To distribute data on paper files, users must mail, fax
or scan the data. Databases allow users to edit information fields
directly, and because information is stored digitally, it is already in a
form that can be easily transmitted.


Order of Data
Data can get out of order in traditional filing systems. If someone
accidentally puts a file in the wrong place, or takes a file out of a
cabinet and forgets to put it back, it can lead to lost data or the
creation of additional copies of files. Electronic filing systems allow
users to quickly check whether information already exists somewhere
in the system, which helps avoid problems like redundant files and
data loss.






Concl
sts
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Conclusion

Application processing in government is mainly paper-based and not
very citizen-friendly. Generally, in the existing administrative setup,
when an applicant submits his or her application along with
supporting documents, the application goes through a number of steps
of verification and validation. The citizen has to visit various desks
several times before the document is finally available to him or her.
With the implementation of e-Suvidha, citizens can submit their
requests for services at a single location and monitor their status. The
administrators can monitor the efficiency of his or her
subordinates in delivering these services; and consequently will be
in a position to initiate correcting steps in improving the efficiency.
This brings in transparency to the process of providing services at the
local level and reduces harassment of the citizens.
In a nutshell, e-Suvidha uses information technology to simplify the
processes of government functioning to bring efficiency and
transparency in governance