FINAL EXAM REVIEW

Leadership

Definition of leadership- Is the process of influencing people to accomplish goals

by inspiring confidence and support among followers.
Leadership styles- are Autocratic, democratic and laissez- Faire.
Autocratic- Leadership has centralized decision making by the leader and the
leader uses power and command to control others.
Democratic leadership- Is a team approach and the power-base comes from
relationships.
Laissez-Faire- Leadership promotes freedom for group or individual reasons. And it
defers decision make to the group.
Empowerment- inspire others to work together to achieve a common goal.
Followership- the relationship between the two determines the type of leadership.
There are 5 types Sheep, Yes people, Alienated, Survivors, and Effective.
The Sheep are lazy and lack initiative, the yes people lack enterprise and lean
towards the group because it is easy, the alienated have an opinion, but don't
like confrontation. Survivors don't make waves and lookout for themselves. the #1
priority is themselves. The effective followers takes initiative well a balanced
team player.,,
Management

Management process- Involves planning both strategic and tactical, as well as

organizing, coordinating or directing, and controlling. Strategic- further breaks
down into long term process. It also provides direction and purpose for the
organization. The Tactical planning part involves the short term process. It
focuses on specific detail activities to accomplish broad organizational goals.

Supervision- Nurses are held accountable for the quality of supervision in care
provision

Power & Conflict

Conflict management- There are 3 strategies. Conflict is an inherent element of

change & is manifested as a resistance to change. There is defensive mode,
compromise mode, and creative problem-solving mode.
Negotiation- it is a fundamental form of conflict resolution. Under this is
bargaining power, distributive bargaining and integrative bargaining.
Types of power- 6 types of power: transformational power, Integrative power,
advocacy power, healing power, partcipative/affirmative power and problem-solving
power.

Delegation

Definitions of delegation- The transfer of responsibility for the performance of a

task from one person to a competent other while retaining accountability for the
outcome.
supervision-The process of directing, guiding, influencing & evaluating the
outcome of an individual's performance of a task.
Accountability- For the outcome the delegator must retain accountability.
Legal responsibilities in delegation- are to delegate duties appropriately and to
provide adequate supervision.
Factors to consider in delegation- the task. The available staff, the patients
needs, the potential de-legatee's competency, the level of supervision available.

Organizational Analysis
Culture- is shared beliefs
Mission statements-describes the product or service & expresses the organizational
goal which is carried through in its policies & procedures.
Vision Statements-Identify direction, challenge and motivate. Also, promotes
loyalty & commitment and encourage creativity.
Strategic Plans-are a collection of written description of the organizational
values, goals and vision.
SWOT analysis- is a type of action plan which is an environmental analysis of the
organization.

Quality Improvement

Plan-do-check-act � what it is & what it means

Fishbone analysis � components, analysis, corrective action

Financial Management

Definition of financial management,- is a a set of activities designed to allocate

resources & plan for the efficient operation of an organization.
stewardship,- beneficence
Types of budgets
Costs
Phases of financial management
Collective bargaining- a process used by representatives of an employer & the
certified bargaining agent to mutually determine terms & conditions of employment
through negotiations leading to a collective bargaining agreement.
Arbitration- use of an impartial 3rd party to resolve disputes between parties
involving content or language in the collective bargaining agreement
Mediation- use of a neutral 3rd party to facilitate negotiations between employer
& employees.(not binding).
Negotiation, outcomes of: deadlocked negotiations are called an impasse. Contract-
The written agreement between the employees & the employer regarding the
conditions of employment. Good faith bargaining-mutual obligation of management
and bargaining agent to meet at reasonable times & confer in good faith on the
conditions in question.

Communication

Definitions of communication-the ability to clearly transmit information to

another
organizational communication-the ability of agency to transmit information to &
from its members.
Types of communication verbal and nonverbal
5 communication networks-wheel, chain, all-channel, circle, and Y. Wheel-
employees send data to boss & boss sends selected data back. Chain-
unidirectional, autocratic. Y- Information flowing from 2 administrative sources
downward to employees.
5 basic internal organizational communication systems-
Red flags-superlatives , racist language, sexist language.
Multicultural communication

Change Theories

Definitions of change, planned change, change agent

Four levels of change
Lewin�s Force Field Analysis
Nursing Process
Innovators types
Factors that drive change in health care

Motivation

Definition of motivation
Characteristics of Magnet hospitals
Need Satisfaction Model
Maslow�s Hierarchy of Needs
Herzberg�s Motivation-Hygiene Theory
McClelland�s Theory
Vroom�s Theory
McGregor�s Theory X & Y

Time Management

Definitions of stress, stressor, occupational stress

Outcomes of stress
Types of role stress
Job satisfaction

Transition to Practice

Challenges to nursing in the 21st century

ANA

Disaster Preparation

Components of All-Hazards Disaster Plans

Surge capacity
Nursing leadership roles
Gap analysis