Were so excited to welcome Tammy Dunaway to the Gulf

Coast Regional Medical Center team. As the patient engagement

champion, Tammy interacts with patients and families and identifes
opportunities to improve patient engagement.
In addition, she meets new admissions, develops ongoing
communication with customer concerns and helps our
organization improve the overall patient experience. Tammy also
calls our discharged adult patients and shares the feedback with
our engagement team.
A member of the Bay County Chamber of Commerce, Panama
City Beach Chamber of Commerce and Bay Education Foundation,
Tammy brings a great skill set to the patient engagement champion
position, including expertise in confict resolution and performance improvement. She earned a
bachelors degree in social sciences from Florida State University and holds a masters degree in
counseling and psychology from Troy University.

Im so encouraged by our administrative leadership team and the culture of compassionate care
they demonstrate through leadership rounding on each foor. My goal is to proactively promote
our culture of compassionate care with all patients and visitors, work tenaciously toward team
involvement in confict resolution and nurture the relationships between patient and provider,
said Dunaway.
GULF COAST REGI ONAL MEDI CAL CENTER A BI - WEEKLY PUBLI CATI ON FOR EMPLOYEES SEPTEMBER 22, 2014
Making the
Rounds
Meet Tammy Dunaway,
Patient Engagement Champion
Upcoming Events
Making the Rounds is a bi-weekly newsletter
produced for the employees at Gulf Coast
Regional Medical Center.
EDITOR/LAYOUT
Mike Ralston
Director of Marketing/PR
(850) 747-7134
mike.ralston@hcahealthcare.com
Vol . 1, I ssue 3
SEPTEMBER 24:
Cardiovascular Stress
Testing with Dr. Don Davis
@ The Learning Center,
12-1 p.m. To register, call
747-3600.
OCTOBER 8:
Cardiac Resynchronization
for Congestive Heart
Failure with Dr. Francis
Le @ The Learning Center,
12-1 p.m. To register, call
747-3600.
OCTOBER 2:
Heart Attack Signs/
Symptoms with Dr. Ajay
Labroo @ The Learning
Center, 12-1 p.m. To
register, call 747-3600.
LIKE
facebook.com/gulfcoastmedicalcenter
FOLLOW
@gcmcpc
SUBSCRIBE
youtube.com/gulfcoastmed
Facility & Privacy Update
Facilities are asked to review their facility-specifc version of the Uses and Disclosures of Protected
Health Information for Involvement in the Patient's Care and Notifcation Purposes model policy to
ensure that all guidelines are being followed. REMINDER: Workforce members should not
assume the patient has agreed to have PHI verbally shared in front of family members, friends, or
other visitors just because the patient did not ask these individuals to leave when the workforce
member began speaking.
Submitted by: Brittany Jacobson
Health Information Management Director/Facility Privacy Offcer
Ethics & Compliance Update
3
Q: Is it illegal to talk about prohibited topics
with a competitor? What should I do if a
competitor asks for information or offers to
give me information about a prohibited topic?
A: Yes. Employees are prohibited from
communicating about certain competitively
sensitive topics. This list of prohibited topics
includes the following:
prices charged for goods or services,
including physician services
costs of goods, supplies, equipment, or services, including
physician services
employee salaries, wages, or benefts, compensation
policies, staffng policies or terms of collective bargaining
agreements, employment contracts or severance
agreements
terms of managed care contracts
terms of equipment, supply or service contracts
allocation among competitors of customers, services or
territories
exclusion of any existing or potential competitor or
supplier from the market
joint bidding or joint venture arrangements.
Generally, it is illegal to reach agreement or conspire with
a competitor about prohibited topics. HCAs policies on
communications with competitors are purposely stricter than
the law requires, but sometimes just exchanging information
can expose the individual to civil or criminal liability.
If a competitor asks for information or offers to give you
information, refuse to provide or receive the information and
tell the competitor it is against company policy for you to do
so. For more information, see Corporate Policy, LL.GEN.003.
To report an ethics or compliance issue, contact your
supervisor, your facility Human Resources Manager, your
facility ECO, or the Ethics Line at 1-800-455-1996.
HOLLY JACKSON
Chief Operating Offcer/
Ethics & Compliance Offcer
Thomas Jacobson, MD, Joins Seawind Medical Clinic
Gulf Coast Regional Medical Center recently announced the addition of Thomas Jacobson, MD, to the Seawind
Medical Clinic staff. Most recently, Dr. Jacobson served as an urgent care physician at Park Nicollet Health
Services (St. Louis Park, MN,) evaluating and treating a wide variety of urgent care patients as the physician
lead. He also supervised physician assistants, interviewed physician candidates, managed staff and patient fow
concerns and coordinated with corporate leadership to maintain consistency across urgent care sites.
In addition, Dr. Jacosbson served as an urgent care physician at Fairview Health Services (Minneapolis, MN) and
Columbia Park Medical Group (Fridley, MN), evaluating and treating a full spectrum of urgent care patients in
fast-paced suburban clinics. For three years, he was a United States Air Force staff physician on the Air Force
Special Operations Command at Hurlburt Field, FL.
A graduate of Dana College (Blair, NE) with a bachelors degree in biology, Dr. Jacobson earned his medical
degree from the University of Minnesota Medical School in Minneapolis and completed his family practice residency at St. Johns
Hospital (Maplewood, MN).
GULF COAST REGI ONAL MEDI CAL CENTER A BI - WEEKLY PUBLI CATI ON FOR EMPLOYEES SEPTEMBER 22, 2014
3
STRENGTHS CATEGORY 2014
I understand how the work I do contributes to the overall success of the
facility/company.
Culture same
People in my work group demonstrate the skills needed
to meet patient/customer expectations.
Staffng/Workload same
My job makes good use of my skills and abilities. Staffng/Work Role same
My work gives me a feeling of personal accomplishment. Staffng/Work Role same
I am motivated to contribute more than what is expected of me in my job. Staffng/Work Role better
OPPORTUNITIES CATEGORY 2014
We have enough people in my work group to handle the workload. Staffng/Workload better
Our work processes are highly effcient Quality same
I believe actions were taken as a result of the last employee survey. Voice same
I am satisfed with the amount of voice I have in the decisions
that affect my work.
Voice better
Suffcient effort is made to get the opinions and thoughts of the people
who work here.
Voice better
Q3 Town Hall Meetings
We had very successful 3rd Quarter Town
Hall meetings with nearly 200 attendees!
The primary focus of our 3rd Quarter
Town Hall Meeting was our 2014 Employee
Engagement Survey results. You may recall,
we had 92 percent participation exceeding
Market, Corporate, Division and facility prior
year participation. This solid participation
provided excellent feedback on what you
as employees believe we are doing well and
where we have opportunities to improve.
The graph provides the results of your
feedback.
Our pledge is to give employees a voice in
the workplace and to listen to and act on
those views. We remained in the Listening
phase during our Town Hall meetings and, as
a result, fostered good discussion and many
suggestions were provided.
We are currently reviewing each item to determine what actions we can take as a
result of your feedback. Your participation your voice is instrumental in developing
both department-specifc and facility-wide action plans focused on improving our
areas of opportunities and sustaining and building upon our strengths. With your help,
our continued commitment to culture, leadership, voice, staffng and rewards will
create a Healthy Work Environment and make Gulf Coast Regional Medical Center a
GREAT place to work. Each department is also in the process of sharing its specifc
results and engaging all in the action planning process. If you have not yet had an
opportunity to review and discuss your departments results, ask your supervisor our
Director. Your voice matters.
GULF COAST REGI ONAL MEDI CAL CENTER A BI - WEEKLY PUBLI CATI ON FOR EMPLOYEES SEPTEMBER 22, 2014
Meet Dusty Harper, RN
As ICU clinical manager, Dusty Harper, RN, is responsible for the day-to-day provision of care
rendered to patients in the unit; assisting with oversight of daily operations; managing all staff
members within the unit; and working closely with medical staff members. She also maintains an
active role in community education and serves as a resource to the unit.
FAMILY: Husband, Ron; daughter Savannah (20) and son Gavin (15)
RESIDES: Southport
EDUCATION: ASN/RN - Gulf Coast State College; currently pursuing BSN
FAVORITE FOOD: Mexican; Red Velvet Cake
FAVORITE VACATION DESTINATION: Cozumel
FAVORITE MUSIC: Contemporary Christian
WHAT IS YOUR PROUDEST ACCOMPLISHMENT? My family
FAVORITE COLLEGIATE/PROFESSIONAL SPORTS TEAMS: Alabama Crimson Tide and New Orleans Saints
HOBBIES: Traveling and singing
ICU Clinical Manager
Gulf Coast Regional Medical Center recently announced the addition of Jarrod Wester as its new EMS
Coordinator. He will serve as our facilities primary point of contact, overseeing EMS relationships with
local and regional EMS agencies. He is also a key addition to Gulf Coast Regional Medical Centers
Emergency department, disaster response team and critical care committees, including STEMI, stroke and
cardiovascular.
Jarrod has been working in the healthcare feld since graduating high school in 2001. During his senior
year of high school, Jarrod and a fellow classmate were the frst ever to complete a college level EMT-basic
course at Gulf Coast Community College, while dually-enrolled at Port St. Joe High School. Since then,
his career has been centered on providing exceptional patient care, while advancing his licensure through
paramedic, critical care paramedic and most recently earning the challenging designation as a certifed fight
paramedic.
I want to be a part of a team that strives to continually be at the very forefront of innovation, and this is
why I have chosen to work with the men and women who make up Gulf Coast Regional Medical Center,
said Wester.
When Jarrod is not teaching, training or providing critical patient care to the citizens of our area, he can be found spending quality time
with his wife Kory and three children, Maggie (6), Max (4) and Jase (2). Jarrod also enjoys running and is currently training for his frst
10K race in early November.
Jarrod Wester Named EMS Coordinator
As HCA employees, it is our top priority to take excellent care of our patients, but to also take care of each other. The HCA Hope
Fund was established in 2004 as hundreds of our colleagues were affected by the coastal hurricanes. Immediately following the storms,
HCA employees throughout the United States wanted to know how they could help. Contributions came in and were disbursed out
to HCA families that had been impacted. To these families, the contributions from their fellow employees represented much more than
fnancial relief, they represented hope that life might soon return to normal.
Our colleagues are not just co-workers, they are our family and we have always rallied around one another when devastation strikes. So
what started as a very informal way to help one another, soon evolved to a formal non-proft organization, the HCA Hope Fund. Our
fund is supported by employees allowing us to do what we do best, take care of others.
HCA Hope Fund