Catherine Lloyd

20 Prestonville Road, Brighton, East Sussex, BN1 3TL

csp.lloyd@talktalk.net Tel: +441273732584 Mob: +447982718648

I have been working as a Support Worker for service users with severe learning
disabilities for the last three years and have recently completed a TEFL course. I am
looking to teach English as a foreign language abroad from the beginning of 2010.

EDUCATION ISIS School of English, Brighton

• TEFL, Trinity Certificate - 2009
Kingston University - 2002
• English Literature and the History of Ideas (BA Hons)
Haywards Heath College - 1994
• 3 X A’ Level (English Literature [A], History [C} Sociology [B])
Oathall Community College - 1997
• 9 X GCSE

MOST RECENT POSITION HC Support Worker

Brighton & Hove Council, Brighton, East Sussex
Nov 2006 – Ongoing
• Management of respite services for adults with learning disabilities and mental health issues

• Autonomous supervision of service users including administration of all medication

• Supervision of support workers
• Empowering service users with the skills necessary to independently manage their finances,
all-round personal care and the ability to access vital services
• Teaching of Makaton
• Dealing with extremely challenging behaviour and diffusing/managing situations arising as a
consequence
• Managing new/emergency referrals and assessing their suitability for service
• Completion of in house training to NVQ level 2
• Teaching service users Makaton

PREVIOUS POSITIONS Customer Service Representative

Telegen, Brighton, East Sussex
Jul 2004 – Oct 2006
• Direct sales of health insurance
• Knowledge and familiarity of, and strict adherence to, FSA and other regulatory frameworks

• Management and training of other team members and colleagues in absence of senior staff

• Completion and autonomous management of all administration relating to all policies sold
personally
• Periodic completion and management of administration relating to policies sold by colleagues
in absence of senior staff
•
Sales Executive
Inkfish, Brighton, East Sussex
Jun 2003 – Jun 2004
• Sales and full and autonomous account management of insurance policies on SKY portfolio
• Ad-hoc training of new staff in accordance with business requirements

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 Catherine Lloyd
20 Prestonville Road, Brighton, East Sussex, BN1 3TL
csp.lloyd@talktalk.net Tel: +441273732584 Mob: +447982718648

OTHER SKILLS Office, Outlook, inotes

INTERESTS AND LEISURE Art, music, current affairs, food & drink and travel.
REFERENCES Available Upon Request

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