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visa travel assistance
What are Travel and Emergency Assistance Services?
Help when you dont know where to turn. You can count on a wide range of Visa emergency
services available whenever and wherever you need them, 24 hours a day, 365 days a year. We
will make every reasonable effort to respond when you have an emergencyeven if you need
assistance beyond the services listed here. Please understand that, due to occasional problems
such as distance, location, or time, neither Visa nor its service providers can be responsible for
the availability, use, cost, or results of any medical, legal, transportation, or other service.
Who is eligible for Travel and Emergency Assistance Services?
You, your spouse, and your children provided the children are dependents under 22 years old!
may all ta"e advantage of these special emergency services.
How do I get these services?
#hey$re as close as the nearest phone. You simply call the %enefit &dministrator at 1-8-!"#-
"1 any hour of the day or night. 'f you are outside the (nited )tates, call collect at *+4,*+-*2+
Is there a charge for these services?
/o. Visa )ignature #ravel and 0mergency &ssistance )ervices are available to eligible Visa
)ignature cardholders at no additional charge.
Please note: Visa Signature Travel and Emergency Assistance Services provide assistance and
referral only. You are responsible for the cost of any actual medical, legal, transportation,
cash advance, or other services or goods provided.
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What are the s$ecific services and what do they $rovide?
Emergency %essage Service can record and relay emergency messages for travelers,
immediate family members, or business associates. !TE: Visa "ill use reasonable
efforts to relay emergency messages in accordance "ith benefit guidelines and
limitations, but cannot ta#e responsibility for the failure to transmit any message
%edical &eferral Assistance provides medical referral, monitoring, and follow+up. #he
%enefit &dministrator can give you names of 0nglish+spea"ing doctors, dentists, and
hospitals1 assign a doctor to consult by phone with local medical personnel, if necessary,
to monitor your condition, "eep in contact with your family, and provide continuing
liaison1 and help you arrange medical payments from your Visa )ignature or personal
account. !TE: All costs are your responsibility.
'egal &eferral Assistance can arrange contact with 0nglish+spea"ing attorneys and with
(.). embassies or consulates if you2re detained by local authorities, have a car accident,
or need legal assistance. 'n addition, the %enefit &dministrator can coordinate bail
payment from your Visa )ignature or personal account. #he %enefit &dministrator can
also follow up to ma"e sure bail has been properly handled. !TE: All costs are your
Emergency Trans$ortation Assistance can help you ma"e all the necessary
arrangements for emergency transportation home or to the nearest medical facility. #his
even includes arranging to bring your young children home and staying in contact with
family members or employers. 'n the case of a death, the %enefit &dministrator can ma"e
arrangements for returning the remains of the deceased home. !TE: All costs are your
Emergency Tic(et &e$lacement helps you with the carrier2s lost tic"et reimbursement
procedures if you should lose your tic"et and can arrange delivery of a replacement tic"et
to you. !TE: All costs are your responsibility.
'ost ')ggage 'ocator Service can help you through the common carrier$s claim
procedures or can arrange shipment of replacement items if an airline or common carrier
loses your chec"ed luggage. #he %enefit &dministrator can also arrange a cash advance
with your Visa issuing ban". $o"ever, you are responsible for the cost of any
replacement items shipped to you.
Emergency Translation Service provides telephone assistance in all ma3or languages
and helps find local interpreters, if available, when you need more e4tensive assistance.
!TE: All costs are your responsibility.
*rescri$tion Assistance and +al)able ,oc)ment ,elivery Arrangements can help you
get prescriptions filled or replaced, sub3ect to local laws, and can even arrange pic"up and
delivery of prescriptions filled for you at local or nearby pharmacies. 't can also help
transport critical documents which you may have left at home or elsewhere. !TE: All
costs are your responsibility.
*re-Tri$ Assistance can give you information on your destination before you leave5
information such as &#6 locations, currency e4change rates, weather reports, health
precautions, immuni7ations, and re8uired passport visas.
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Additional *rovisions for +isa Signat)re Travel and Emergency Assistance Services
#he benefit described in this 9uide to %enefit will not apply to Visa )ignature cardholders whose
accounts have been suspended or canceled. #he terms and conditions contained in this 9uide to
%enefit may be modified by subse8uent endorsements. 6odifications to the terms and conditions
may be provided via additional 9uide to %enefit mailings, statement inserts, or statement
Head Ofce
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0mail@ mar"etingCdomas+ls.com