Commerce Bank case

Presentation date: 22/09/2014

Mode:
i. All the groups should be submitting the PPT presentation before
the deadline i.e. 22/9/2014 (10:00 AM).
ii. Two groups will be called for presentation followed by the
interactive debriefing by the faculty
iii. Feedback will be provided (with relative performance grading) for
all the groups on the presentation

Assignment Questions: Commerce Bank case

1. Analyze Commerce banks Service Delivery System prior to Retailment.
How well companys operational design supports its competitive
position? Which decision in particular do you find critical to Banks
success?

2. What was the motivation for the Retailment program? How well did
Retailment meet its goals? How if at all you modify the programme.

3. How would you advise as the competitive response to Commerce banks
market entry?