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Cofee improves lives
Water Quality
Essential for a Quality Cup
page 10
This Month:
12
Commercial Cofee
Brewing Systems
14
Training in the 21st Century
24
Social Media for
Small Business
www.CofeeTalk.com
June 2013
Vol. XXVI No. 6
See Cofee Fest
Listings page 28
8
The View
10
Water Quality
Essential for a Quality Cup
12
Commercial Cofee Brewing Systems
14
Training in the 21st Century
16
Retailer Success
Take Time for Training
18
A Master's in Cofee
18
Top 10 Tips to Avoid Expensive
Mistakes Before Signing a Lease
20
Crimson Cup Cofee House
22
Cofee Education
24
Social Media for Small Business
26
Newsbites
28
Advertiser Index
28
Cofee Fest Exhibitor Listings
Feature
Owners
Publisher/Advertising/Owner
Kerri Goodman-Small, ext 1 | 877.426.6410 | 206.795.4471
kerri@cofeetalk.com
Editor in Chief/Owner
Miles Small, ext 2 | 206.795.2835
miles@cofeetalk.com
International Development
Rocky Rhodes, 818.347.1378
rocky@cofeetalk.com
Design
Print Design
Marcus Fellbaum, ext 5
marcus@cofeetalk.com
Administrative
Administrative Director
John Newman, ext 4
john@cofeetalk.com
Social Media
Odyssea Rowe, ext 9
odyssea@cofeetalk.com
Mailing Info
Mail: HNCT, LLC, 25525 77th Ave SW
Vashon, WA 98070
Phone: 206.686.7378 Fax: 866.373.0392
Web: www.cofeetalk.com
Disclaimer
CofeeTalk does not assume the responsibility for validity of claims made for advertised products and services. We
reserve the right to reject any advertising. Although we support copyrights and trademarks, we generally do not
include copyright and trademark symbols in our news stories and columns.
Postmaster: Send address changes to HNCT, LLC, 25525 77th Ave SW, Vashon, WA 98070
Subscription: The cost of a subscription in the U.S. is $47.50 per year; in Canada, the cost
is $72.00. Free to qualied industry professionals. Non-qualied requests may be rejected.
Publisher reserves the right to limit the number of free subscriptions. For subscription
inquiries, please call 206.686.7378 x1 or subscribe online at www.CofeeTalk.com.
Copyright 2013, HNCT, LLC, All Rights Reserved
WHO WE ARE
C
o
n
t
e
n
t
s
Professional
Memberships
14 Training in the 21st Century
24 Social Media for Small Business
12 Commercial Cofee Brewing Systems
Water Quality
Essential for a Quality Cup
Web Design
Justin Goodman, ext 6
justin@cofeetalk.com
4
June 2013
Publisher Assistant
Lynn Douglas, ext 8
lynn@cofeetalk.com
Editorial Support
Jessica Tanski
jessica@cofeetalk.com
Professional
Memberships
2013 Vita-Mix Corporation.
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PEACE
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Winner of Peoples
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24th SCAA Expo 2012
927-11 FRC Fres Bag 2.7197x12.875 Coffee Talk Ad_SCAA A
28
June 2013
Company ........................................................................................ Phone .................................Web ..................................................................Page .........Cofee Fest Booth#
Alliance for Cofee Excellence/Cup of Excellence ...................................... (406) 542-3509 ........................AllianceForCofeeExcellence.org ...............................29
Barista Life .......................................................................................................................... (602) 803-0176 ..........................baristalife.net ..........................................................................19
BeanSafe ............................................................................................................................. (212) 244-5505 ...........................beansafe.com ........................................................................29
Big Train ............................................................................................................................... (800) 244-8724 .........................bigtrain.com ...........................................................................7 .............................................................600
Blendtec ............................................................................................................................... (800) 253-6383 .........................commercial.blendtec.com ..............................................30
Bloomeld Industries ................................................................................................... (314) 678-6336 ...........................wellsbloomeld.com .........................................................27
BriteVision .......................................................................................................................... (415) 374-8119 ..............................britevision.com......................................................................17 ..............................................................719
Cablevey Conveyors ..................................................................................................... (641) 673-8451 ............................cablevey.com .........................................................................13
Cargill Risk Management ........................................................................................... (877) 256-8873 ..........................commoditypricerisk.com/ ..............................................15
CofeeCares ....................................................................................................................... (619) 546-5400 .........................tracktheimpact.com...........................................................30
Cofee Fest ......................................................................................................................... (800) 232-0083 ........................cofeefest.com ......................................................................13
Cofee Shop Manager .................................................................................................. (800) 750-3947 .........................cofeeshopmanager.com ................................................27 ...........................................................606
CofeeNetwork.com ..................................................................................................... (305) 925-4822 .........................cofeenetwork.com ............................................................29
Costellinis ........................................................................................................................... (877) 889-1866 ...........................costellinis.com .......................................................................29
Curtis ..................................................................................................................................... (800) 421-6150 ...........................wilburcurtis.com ...................................................................17
Daterra Cofee .................................................................................................................. (330) 941-2555 ...........................daterracofee.com.br.........................................................13
Eagle Web Press ............................................................................................................. (800) 800-7980 ........................eaglewebpress.com ...........................................................13
Espresso Me Services ................................................................................................... (360) 213-0715 ............................espressomeservice.com ..................................................30
Everpure .............................................................................................................................. (800) 942-1153 ...........................everpure.com .........................................................................11
Flexicon Corporation .................................................................................................... (610) 814-2400 ...........................exicon.com ...........................................................................20-21
Follett Corporation ........................................................................................................ (610) 252-7301 ............................follettice.com .........................................................................30
Fres-co System USA, Inc. ........................................................................................... (215) 721-4600 ...........................fresco.com ...............................................................................27
Global Customized Water ......................................................................................... (805) 484-1589 ..........................globalcustomizedwater.com.........................................30
Grounds for Health ........................................................................................................ (802) 241-4146............................ groundsforhealth.org .......................................................30
Insight Beverages, Inc. ................................................................................................. (847) 847-3109 ...........................insightbeverages.com .......................................................29
International Cofee Consulting ............................................................................. (818) 347-1378 .............................intlcofeeconsulting.com ................................................23
Java Jacket ........................................................................................................................ (800) 208-4128 ..........................javajacket.com.......................................................................25, 30 ..................................................400
Knutsen Cofees, Ltd. ................................................................................................... (800) 231-7764 ..........................knutsencofees.com ..........................................................30
Loring Smart Roast ....................................................................................................... (707) 526-7215 ............................smartroaster.com.................................................................3 ...............................................................414
Mother Parkers Tea & Cofee ................................................................................... (800) 387-9398 .........................realcup.com ............................................................................23
North Atlantic Specialty Bag ................................................................................... (877) 827-5270 ..........................northatlanticbags.com .....................................................23 .............................................................818
Orleans Cofee Exchange .......................................................................................... (800) 344-7922 .........................orleanscofee.com ..............................................................27
Pack Plus Converting ................................................................................................... (909) 902-9929 ........................packplus.com .........................................................................29
Perka Inc. ............................................................................................................................. (503) 427-1377 ...........................getperka.com ........................................................................25 .............................................................921
Plitek ...................................................................................................................................... (847) 827-6680 .........................plitek.com ................................................................................31
Pod Pack International, LTD. .................................................................................... (225) 752-1160 .............................podpack.com .........................................................................27
Rocket Man Equipment .............................................................................................. (800) 921-0199 ...........................rocketman.com.....................................................................23
Scolari Engineering S.p.A./Texpak Inc. ............................................................... (856) 988-5533 ..........................scolarieng.com ......................................................................32
Service Ideas, Inc. ........................................................................................................... (800) 328-4493 ........................serviceideas.com .................................................................30
ShopKeep POS ................................................................................................................ (800) 820-9814 .........................shopkeep.com .......................................................................5 ...............................................................919
Stalkmarket Products (Asean Corporation) ................................................... (503) 295-4977 .........................stalkmarketproducts.com ..............................................30
The Cofee Trust.............................................................................................................. (505) 670-9783 .........................thecofeetrust.org ...............................................................29
The Dynamik Group ...................................................................................................... (206) 686-2525 .........................dynamikspace.com ............................................................29
The Truvia Company LLC .......................................................................................... (855) 855-2362 ..........................truvia.com/foodservice....................................................9
Tierra Nueva Fine Cocoa & Chocolate Specialists ....................................... (786) 364-4444 ........................cofeethins.com ....................................................................29
Tightpac America inc. .................................................................................................. (888) 428-4448 .........................tightvac.com ..........................................................................30
uVu Lid Company .......................................................................................................... (561) 674-9415 ............................uvulid.com ...............................................................................2
Vessel Drinkware ............................................................................................................. (855) 883-7735 ..........................vesseldrinkware.com .........................................................19
Vita-Mix Corporation .................................................................................................... (800) 437-4654 ........................vitamix.com/ ..........................................................................6
Weldon Flavorings ......................................................................................................... (502) 797-2937 ..........................weldonavorings.com ......................................................23
White Cofee Corp. ....................................................................................................... (800) 221-0140 ..........................whitecofee.com ..................................................................30
Advertisers Index
Please be sure to visit these CofeeTalk Advertisers at Cofee Fest
Big Train Booth 600
(800) 244-8724 bigtrain.com
Te foodservice market leader in Blended Ice Cofee and
Chai beverage mixes, Big Trains product portfolio now
includes over 200 diverse products, the most complete in
the industry.
See Our Ad On Page # 7
BriteVision Booth 719
(415) 374-8119 britevision.com
BriteVision provides colorful, eco-
friendly cup sleeves. Come by our booth
to learn how to grow sales or build your
brand and image through cup sleeve
marketing!
See Our Ad On Page # 17
Cofee Shop Manager Booth 606
(800) 750-3947 cofeeshopmanager.com
Cofee Shop Manager Point-of-Sale is designed
specifcally for cofee shops. Great features including
tablets, integrated online and mobile ordering, self-serve
kiosks, and no-fee pre-paid cards and loyalty make
CSM the perfect business partner for your shop.
See Our Ad On Page # 27
CofeeTalk Media Booth 713
(206) 686-7378 cofeetalk.com
CofeeTalk Media has been considered a bible
of the industry since 1994. We proudly deliver
our readers with the latest industry news,
trends, and products through our diferent
products: Cofeetalk Magazine, Daily Dose e-newsletter, and SCAA 2012
Award winner CofeeTalk Press.
Java Jacket Booth 400
(800) 208-4128 javajacket.com
Te Original Green Cofee Sleeve. Comes
in 100% Recycled Natural Kraf or White.
Can be custom printed with your design.
See Our Ad On Page # 25
Loring Smart Roast Booth 414
(707) 526-7215 smartroaster.com
Lorings advanced technology and superior
controls consistently produce better tasting
cofee while dramatically reducing costs and
eliminating smoke. Roast your best, time and
time again!
See Our Ad On Page # 3
North Atlantic Specialty Bag Booth 818
(877) 827-5270 northatlanticbags.com
North Atlantic Specialty bag is a division
of Diversifed Packaging Concepts inc.
Our main focus has been and will always
be to give the same attention to detail to
all our customers big and small.
See Our Ad On Page # 19
Perka Inc. Booth 921
(503) 427-1377 getperka.com
Perka is a mobile app for neighborhood
merchants thats as fast and familiar as an
old-fashioned paper punch card. Reward
regular customers with custom perks, learn
their buying behavior, and get to know
them by name.
See Our Ad On Page # 23
ShopKeep POS Booth 919
(800) 820-9814 shopkeep.com
Te simplest way to make smarter
business decisions.
See Our Ad On Page # 5
29
Add a Scoop
Supplement-Boosts
Add a Scoop
Supplement-Boosts
Call today and let Add a Scoop by Smoothie Essentials
help boost your profits and increase customers.
415.382.6535 | www.AddaScoop.com
KOSHER, US VEGETARIAN, & NON-GMO
From Antioxidants to Womens Boost
add a scoop of supplement boosts to
smoothies, frappes and oatmeal.
Generate more profits and better yet
more smiles from your customers.
FEASIBILITY /
BRAND / DESIGN /
LAYOUT / SITE
ANALYSIS /
PERMITTING /
And MORE. . .
printed
pdf
206. 686. 2525
dynami kspace.com
Thinking of
opening or
remodeling
a cafe?
START HERE.
Call us TODAY
for a free consult.
Rewarding
the WORLDS
FINEST
Coffee Farmers
El Salvador June 6
Honduras June 13
Costa Rica June 19
Guatemala July 2
Mexico July 10
AllianceForCoffeeExcellence.org
CUP OF EXCELLENCE
AUCTIONS
30
June 2013
AllStar Tools
Java Jacket
800.208.4128
www.javajacket.com
Java Jacket provides
the best insulation of all
sleeves on the market.
Protects customers
from hot or cold to-go
beverages, and provides
a more grippable surface
than other cofee sleeves.
SLEEVES
Want a free listing?
Visit our website to add
your company free:
www.cofeetalk.com/submit-listing
Used by Over 50,000
Buyers Every Year
Updated Online Every 24 Hours!
Search by Name, Location, or
over
100 Business Categories.
Includes a Live Link to your
Website!
And, its FREE!
FREE LINK
StalkMarket Products
503.295.4977
www.stalkmarketproducts.com
StalkMarket Products,
a leading provider of
compostable products,
ofers the worlds rst
certied compostable
Ingeo hot cup and lid
system from Planet+
that meets the rigorous
composting requirements
of Biodegradable
Products Institute (BPI).
CUPS & LIDS
BLENDER
Tightvac
888.42.TIGHT
www.tightvac.com
Tightvacs are the ultimate
Cofee & Tea container!
Our unique patented
Tightvac closure system
allows the gasses from the
beans to escape without
letting oxygen back into
the container.
Tightvacs guarantee
the smooth avor your
customers pay for.
VACUUM CONTAINER
Follett Corporation
800.523.9361
www.follettice.com/ct
The right ice for cofee
Crunchy Chewblet ice
People love it
Great for blenders
Wide selections of
ice machines and
dispensers
Sanitary, hands-free
dispensing
ICE MACHINES
Knutsen Cofees, Ltd.
800.231.7764
www.knutsencofees.com
Award winning purveyors of
the nest green cofees in
the world. Call us about our
exclusive 100% Estate Grown
Jamaican Blue Mountain
grown at over 4,000 feet
on a farm established over
200 years ago. Supplies
EXTREMELY limited.
Erna Knutsen,
President & Founder.
GREEN COFFEE IMPORTERS
Global
Customized Water
805.484.1589
www.globalcustomizedwater.com
98% of your product is
water so make sure
this essential ingredient is
the best it can
be. With over 30 years
experience Global
Customized Water can
handle all your
customized water needs.
WATER TREATMENT
Service Ideas
Incorporated
800.328.4493
www.serviceideas.com
Introducing the Signa-
Air Airpots: available
with Glass or Stainless
Vacuum Insulation, NSF
Certication and feature
snap-on avor indicator
tabs. Available in 1.9,
2.2, 2.5, 3 and 3.7 Liter
capacities.
AIR POTS
Espresso Me Service
877.215.0715
360.213.0715
www.espressomeservice.com
Espresso Me Service is
your one stop for sales
and service. We ofer
service on many types
of commercial espresso
machines and brewing
equipment in Washington
and Oregon.
ESPRESSO MACHINES
White Cofee Corp.
800.221.0140
718 204 7900
www.whitecofee.com
White Cofee creates
customized blends and
packaging for industry
leaders. Wide variety
of varietals and avors
available. Exclusive licensee
of Kahlua, Entenmanns &
MoonPie avored cofees,
Emerils and White Cofees
Organic Single Serve
Cofees. Fair Trade, Organic,
Kosher, NSF certied.
ROASTED COFFEE
CofeeCares
619.546.5400
www.tracktheimpact.com
CofeeCaresthe simple
cloud-based tool for
charitable giving and
reporting.
Save time and money
Easily create reports
Socially brand your
company
Increase employee
loyalty & retention
SUSTAINABILITY TRACKING TOOLS
CofeeCat Cofee Jewelry
206.795.5414
www.etsy.com/shop/
COFFEECATJEWELRY
Real Green Cofee Beans
in beautiful, hand-made
jewelry makes the perfect
corporate gift or give-away.
Wide selection of earrings,
necklaces, and more. And
every sale a percentage
of the item is donated to
projects at origin!
COFFEE JEWELRY
Grounds for Health
802.241.4146
www.groundsforhealth.org
Grounds for Health works
with cofee-growing
communities to establish
sustainable cervical cancer
prevention programs.
Together with our cofee
cooperative partners, we
break down the barriers
that stand between
women and preventive
care.
NON-PROFIT
Coffee Analyzers
775.850.4600
www.agtron.net
THE TOP ROASTERS
WORLDWIDE CHOOSE
AGTRON
Trust the consistency and
quality of your roasted cofee.
Made in the USA, simply the
most accurate and repeatable
Roast Analyzers available. And
remember, only an Agtron
reads like an Agtron. Support
and roasting instruction
provided by Carl Staub.
COFFEE ANALYSIS
Blendtec
1-800-BLENDTEC
blendtec.com/commercial
The new Blendtec Stealth is
the quietest, most advanced
commercial blender in the
world. With 42 preprogrammed
blend cycles, capacitive touch
controls and an online Blend
Wizard programming tool,
making the perfect blend has
never been easier!
Proudly Made in the USA