Problemas Comunes

SSD SUPPORT SOLUTIONS
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Copyright 2008, Konica Minolta Business Solutions U.S.A., Inc.
June 2008
COMMON PROBLEMS
1312
Solution ID 1 Solution Usage TAUS0620293EN*
Description
Intermittent J 16.
Solution
CAUSE: The J 1 sensor lever (p/n 26MA45300) is binding on the slip roller (p/n 26MA45240).
SOLUTION: Check the spring and return action of the J 1 sensor lever. Repair or replace the sensor lever (p/n 26MA45300) or spring (p/n 26MA45380) if it
does not actuate freely.
SPECIAL NOTE: Solution provided by Russell Pederson, Viking Office Supply.
Description
Intermittent F52.
Solution
CAUSE: Main motor power is supplied through clamshell interlock. Interlock actuators are bent or interlock switch is marginal.
SOLUTION: Reform the interlock actuators or if necessary replace interlocks.
SPECIAL NOTE: Solution provided by George Wilson, HUGHES-CALIHAN
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Copyright , Konica Minolta Business Solutions U.S.A., Inc. J une 2008
2230
Description
PLEASE CLOSE TOP LEFT SIDE COVER message at power up. Cover is closed.
Solution
PROBABLE CAUSES:
1. The rear portion of the paper exit actuator (p/n 40AA46040) is dislodged. This six-sided actuator is on the end of a black plastic shaft located on the upper
paper exit cover (p/n 40AA46100). When correctly positioned, it sits beneath the white paper exit driving gear (p/n 40AA77270).
To reposition the paper exit actuator perform the following:
a. Power OFF the copier.
b. Open the left side door after removing the catch tray or sliding the sorter away from the main body.
c. Carefully bend the black plastic shaft while inserting the dislodged end into a small hole on the upper paper exit cover. This hole can be seen when
viewed from the front of the copier.
d. When the actuator is in position, close the left side door, reinstall the catch tray or slide the sorter up to the main body of the copier.
e. Power ON the copier.
2. Paper is jammed behind the left side cover.
Remove the jam.
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2330
Description
Solution
PROBABLE CAUSES:
1. The rear portion of the paper exit actuator (p/n 40AA46040) is dislodged. This six-sided actuator is on the end of a black plastic shaft located on the lower
guide (p/n 40BA48040) of the upper paper exit cover (p/n 40BA48010). When correctly positioned, it sits beneath the white paper exit driving gear (p/n
40AA77270).
Note: After a fuser jam is cleared, the upper paper exit cover is able to close even if the fuser release plate (p/n 40AA53050) remains open. As the cover is
closed, the fuser release plate contacts the lower guide portion of the upper paper exit cover. Either the paper exit actuator dislodges or the actuator shaft
breaks. The design of the entrance guide plate (p/n 40BA48272) has been modified to prevent this. The serial number cut-in is 35GE03351. A
countermeasure part, plastic spacer kit (p/n 40BAK0010), is available for older style machines. Two (2) spacers are packaged in each kit.
The old style entrance guide has two cut out slots at the top. The spacers are positioned in each corner of the guide, in line with the slots. They attach to the
exit guide by removing the sticky-back paper.
Refer to 2230/2330/3240/3340 Technical Bulletin #10A for additional information.
Remove the jam.
Description
J am position 7 when paper is fed from the ADU.
Solution
PROBABLE CAUSES:
1. The paper feed connecting roller (p/n 40AA45251) is soiled. Copies fail to reach the registration rollers at the proper time. Clean the connecting roller and
verify proper operation during duplex mode.
2. If pressing on the upper conveyance door resolves the jam, the tension on the upper conveyance idler rollers (2) is loose. Increase the spring tension
provided by the shaft holder springs (p/n 40AA40400).
3. The paper feed loop adjustment for the ADU is not set to a value that allows proper paper feed. Perform the paper feed loop adjustment:
a. Enter 36 mode by holding down the 3 and 6 keys while powering ON the machine.
b. Use the up arrow (F2) until 2. Timing adjustment mode is displayed. Press the OK key.
c. Use the up arrow (F2) until 7. Paper loop adjustment is displayed. Press the OK key.
d. Use the next key (F3) until the desired setting is reached (example: tray1/ADU: small).
e. Enter the setting value using the quantity keys and press the OK key to set the value.
f. Press the test key (F2) to switch into test copy mode.
g. Run a test copy to verify proper adjustment.
h. To return to the adjustment screen, press P and stop/clear at the same time.
i. Repeat steps 5 through 8 until desired setting is obtained.
j. Power the machine OFF/ON to exit the 36 mode.
Description
Intermittent jam position 10 when duplexing.
Solution
CAUSE: The ADU conveyance guide wires are loose.
SOLUTION: Reinstall or rewrap the conveyance guide wires as outlined in the ADU section of the service manual.
SPECIAL NOTE: This solution provided by Philip D'Ayral, KBT Miami.
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3240
Description
Solution
PROBABLE CAUSES:
1. The rear portion of the paper exit actuator (p/n 40AA46040) is dislodged. This six-sided actuator is on the end of a black plastic shaft located on the upper
paper exit cover (p/n 40AA46100). When correctly positioned, it sits beneath the white paper exit driving gear (p/n 40AA77270).
Remove the jam.
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Description
Solution
PROBABLE CAUSES:
1. The rear portion of the paper exit actuator (p/n 40AA46040) is dislodged. This six-sided actuator is on the end of a black plastic shaft located on the lower
guide (p/n 40BA48040) of the upper paper exit cover (p/n 40BA48010). When correctly positioned, it sits beneath the white paper exit driving gear (p/n
40AA77270).
Note: After a fuser jam is cleared, the upper paper exit cover is able to close even if the fuser release plate (p/n 40AA53050) remains open. As the cover is
closed, the fuser release plate contacts the lower guide portion of the upper paper exit cover. Either the paper exit actuator dislodges or the actuator shaft
breaks. The design of the entrance guide plate (p/n 40BA48272) has been modified to prevent this. The serial number cut-in is 40BE04641. A
countermeasure part, plastic spacer kit (p/n 40BAK0010), is available for older style machines. Two (2) spacers are packaged in each kit.
The old style entrance guide has two cut out slots at the top. The spacers are positioned in each corner of the guide, in line with the slots. They attach to the
exit guide by removing the sticky-back paper.
Refer to 2230/2330/3240/3340 Technical Bulletin #10A for additional information.
Remove the jam.
Description
J am position 7 when paper is fed from the ADU.
Solution
PROBABLE CAUSES:
1. The paper feed connecting roller (p/n 40AA45251) is soiled. Copies fail to reach the registration rollers at the proper time. Clean the connecting roller and
verify proper operation during duplex mode.
2. If pressing on the upper conveyance door resolves the jam, the tension on the upper conveyance idler rollers (2) is loose. Increase the spring tension
provided by the shaft holder springs (p/n 40AA40400).
3. The paper feed loop adjustment for the ADU is not set to a value that allows proper paper feed. Perform the paper feed loop adjustment:
a. Enter 36 mode by holding down the 3 and 6 keys while powering ON the machine.
b. Use the up arrow (F2) until 2. Timing adjustment mode is displayed. Press the OK key.
c. Use the up arrow (F2) until 7. Paper loop adjustment is displayed. Press the OK key.
d. Use the next key (F3) until the desired setting is reached (example: tray1/ADU: small).
e. Enter the setting value using the quantity keys and press the OK key to set the value.
f. Press the test key (F2) to switch into test copy mode.
g. Run a test copy to verify proper adjustment.
h. To return to the adjustment screen, press P and stop/clear at the same time.
i. Repeat steps 5 through 8 until desired setting is obtained.
j. Power the machine OFF/ON to exit the 36 mode.
Description
Intermittent jam position 10 when duplexing.
Solution
CAUSE: The ADU conveyance guide wires are loose.
SOLUTION: Reinstall or rewrap the conveyance guide wires as outlined in the ADU section of the service manual.
SPECIAL NOTE: This solution provided by Philip D'Ayral, KBT Miami.
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7020
Description
Background, streaks, toner misting, and/or excessive toner build up in the recycler unit.
Solution
CAUSE: Failed toner recycling auger assembly attached to the rear of the drum carriage and/or insufficient sealing of the developing unit causing toner
misting onto the charging corona unit.
SOLUTION: Install the following:
1. Toner Packing Countermeasure Kit (p/n 26NA-K040FOC).
Note: Technical Bulletin 9A indicates that only 4 mylars are to be removed from collect cover/C. This is incorrect, remove ALL mylars from collect cover/C.
2. Charging Corona Soilage Countermeasure Kit 1 (p/n 26NA-K010FOC) and Kit 2 (p/n 26NA-K020FOC).
3. Due to timing changes in M1 (Main motor) it is critical that level 32 System firmware and level 31 Image firmware or higher be installed when performing
this modification.
Notes:
1. Please refer to 7020/7025/7030/7035 Technical bulletin #9 (MODIFICATION KITS) for the complete installation procedures and for the proper parts
ordering procedures. To view this PDF hyperlink, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site
at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
2. Be sure to reset drum and developer/PM counters when either is replaced.
a. Drum counters can be reset in both 36 mode (8. COUNTER CLEAR) and 25 mode fixed parts counter (4. PARTS COUNTER).
b. When developer is replaced both PM counter [25 mode (2. PM COUNT/CYCLE)] and developer fixed parts counter [25 mode (4. PARTS COUNTER)]
should be reset.
3. To help alleviate unnecessary copy quality problems, instruct customer to pull both the small green corona cleaner and the write unit slit glass cleaner
several times whenever toner is replaced.
CAUTION: The L-detection adjustment must never be performed on used developer. L-detection adjustment must only be performed after developer is
replaced and before any copies are made. Developer will overtone if L-detect is performed more than once on the same developer or if copies are made prior
to performing L-detect on new developer.
4. If black lines or streaking continue after installing Technical bulletin #9 (MODIFICATION KITS), clean or replace the Charge wire (p/n 26NA25060) and
Charging control plate (p/n 26NA25160) as necessary.
* Trademark ownership information
Description
J 11, J 12, J 13, or J 14 and noise when feeding paper.
Solution
CAUSE: One or more paper feed gears in the driving unit may be damaged.
SOLUTION: Closely inspect the drive unit while paper is feeding to determine the damaged gear(s). Inspect the paper feed gear (p/n 26NA16310), paper
feed coupling gear/B (p/n 26NA17490), and paper feed coupling gear/A (p/n 26NA17480). Replace parts as needed.
Description
J 32-0, paper jamming at the fixing entrance plate.
Solution
CAUSE: The white mylar sheet, attached to the fixing entrance plate/2 assembly, has separated and is not laying flat against the plate. This, in turn, is
obstructing the entrance to the fixing section causing the paper to jam.
SOLUTION: Replace the fixing entrance plate/2 assembly (p/n 26NA-5480) as necessary.
Notes:
1. The adhesion method for attaching the white mylar sheet to the fixing entrance plate has been improved. This countermeasure has been applied to
production 7020's s/n 26NE15735 and above.
2. The improved fixing entrance plate/2 assembly (p/n 26NA-5480), as a replacement part, can not be identified as being updated and the part number has
not changed.
Description
FS107, intermittent J 72-21 while copying.
Solution
CAUSE: Paper exit driving roller/A (foam roller) is worn causing inconsistent paper exit.
SOLUTION: Replace the Paper exit driving roller/A (p/n 13GQ45191).
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7020
Notes:
1. Paper exit driving roller/A has been improved as noted by the last digit of the part number changed to a 1.
2. It has been incorporated into production FS107's starting with serial number 13GQ24198 and above.
Description
Paper jams, popping noise, and gear breakage.
Solution
CAUSE: The double feed preventative roller has failed.
SOLUTION: Install the new style DFPR (SE95-3900).
Notes:
1. See 7020/7022/7025/7030/7035/7130/7135 Technical Bulletin #16 for details.
2. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
Description
DF314, paper jamming at the optics slit glass.
Solution
PROBABLE CAUSES:
1. The surface of the reading roller was cleaned using alcohol. Using alcohol can cause the coating of the reading roller to be removed and friction between
the slit glass may be increased. The reading roller should only be cleaned using water or glass cleaner (non-alcohol type). Replace the reading roller (p/n
13GL45520) as needed.
2. The RADF is incorrectly positioned on the main body.
The original, as it feeds around the white reading roller and against the scale plate guide ramp, is being fed into the 5 conveyance guide parts (1,2,3) and
jamming. The original should normally feed in between the 5 conveyance guide parts (1,2,3) and the conveyance guide part/upper (p/n 13GL45070).
Perform the RADF distortion adjustment to properly position the DF314. Turn the distortion adjustment screw clockwise until the top edge of the scale plate
guide ramp is positioned between the 5 conveyance guide parts (1,2,3) and the conveyance guide part/upper (p/n 13GL45070).
Notes:
1. Refer to the DF314 parts catalog (February/2000) page 8 and 9 for part locations.
2. Refer to the 7020 service manual (March/2000) page 6-100 for the RADF distortion adjustment.
Description
Black lines, marks, spots and/or streaks on copies.
Solution
CAUSE: Failed charge wire and charging control plate.
SOLUTION: Replace the Charge wire (p/n 26NA25060) and Charging control plate (p/n 26NA25160).
Description
FS107, intermittent J 72-21 while copying.
Solution
CAUSE: Paper exit driving roller/A (foam roller) is worn causing inconsistent paper exit.
SOLUTION: Replace the Paper exit driving roller/A (p/n 13GQ45191).
Notes:
1. Paper exit driving roller/A has been improved as noted by the last digit of the part number changed to a 1.
2. The improved paper exit roller/A has been incorporated into production FS107's starting with serial number 13GQ24198 and above.
Description
Noise from the toner supply unit.
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7020
Solution
CAUSE: Toner is binding in the toner supply unit, causing the toner conveyance gear/5 to strip.
SOLUTION: Replace the toner conveyance gear/5 (p/n 26NA32680).
Note: Vacuum the Toner supply unit upon replacing the Toner conveyance gear.
SPECIAL NOTE: Solution provided by Bill Rosenberg, KBT Denver.
Description
J 11 or J 12 when feeding from Tray 1 or Tray 2.
Solution
CAUSE: The drive belt has come off conveyance pulley B, conveyance pulley A, or the idler pulley.
SOLUTION: Pull out Tray 1 and Tray 2. Inspect the drive belt (p/n 26NA50450) to ensure it is meshed with conveyance pulley B (p/n 26NA50430), idler
pulley (p/n 26NA50370) and conveyance pulley A (p/n 26NA50420).
SPECIAL NOTE: Solution provided by J im Wood, KBT Orlando.
Description
DF314, blur caused by the original skewing over the slit glass.
Solution
CAUSE: Incorrect tension between the reading roller and the slit glass.
SOLUTION: Adjust the RADF height adjustment screw located through the hole in the top of the rear RADF cover (p/n 13GL12020) to set the height
adjustment indicator (p/n 13GL45550) at the center of the scale. To view the RADF height adjustment indicator, open the top cover of the RADF and look to
the left of the rear jam release lever (p/n 13GL45730).
Description
F35-6 at power up.
Solution
CAUSE: The fuse mounting plate assembly has failed.
SOLUTION: Replace the fuse mounting plate assembly (p/n SP00-0110).
SPECIAL NOTE: Solution provided by Paul Butler, Copy Products, Inc.
Description
Grey background.
Solution
CAUSE: Right side door is not closed properly.
SOLUTION: Fully close right side door.
SPECIAL NOTE: Solution provided by Mike Lewis, KBT San J ose.
Description
DF314, jamming and skewing.
Solution
CAUSE: The DF314 is not aligned properly.
SOLUTION: Adjust the height and skew for the DF314. To adjust the height and skew for the DF314, perform the following;
1. Place the DF314 on the main body.
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2. Loosen the two screw located on the back side of Hinge/L, so the DF314 lay's flat on the main body.
3. Tighten the two screws on the Hinge/L.
4. On the right front side of the Rear cover locate the Skew adjusting screw.
5. Using a flat blade screw driver, turn the adjusting screw in either direction to aligns the DF314 with the main body.
6. Perform steps 4-5 until proper adjustment is achieved.
7. Lift the Open-close cover assembly.
8. Locate the Adjusting lever/rear inside the Open-close cover assembly to the back left side of the DF314 main body.
9. Locate the Scribe marks behind the Adjusting lever/rear.
10. On the Rear cover of the DF314 locate the Adjustment lever rear notch, located directly above the Hinge/L.
11. Place a Phillips head screw driver into the notch.
12. Watching the Adjusting lever/rear, turn the Phillips head screw driver in either direction until the Adjusting lever/rear is aligned with the center Scribe
mark.
13. Perform steps 8-9 until proper adjustment is achieved
SPECIAL NOTE: Solution provided by Bryan Foley, KBT Seattle.
Description
Paper jams after feeding from paper tray.
Solution
CAUSE: Paper size indicator on paper tray does not match the paper size loaded in the tray. When loaded paper is larger than paper size indicator on tray, a
paper jam will always occur.
SOLUTION: Set paper size indicator on paper tray to match the the paper size loaded in the tray.
Description
DB409/DB410, LCT lift up drive cable unwrapping from the lift up cam assembly.
Solution
CAUSE: This issue is usually caused by the lift up tray changing height at an excessive rate of speed. This allows the cable to buckle and pop off the lift up
cam.
SOLUTION: Rewrap or replace the cable (p/n 13HA47130). Instruct customers to load paper carefully and do not drop the paper in the LCT.
SPECIAL NOTE: This solution provided by Darrin Barrett, Konica BT Atlanta.
Description
Poor copy quality, out of focus, or lines on copies after machine has been moved.
Solution
CAUSE: The 1st V-mirror locking screw was not installed before machine transportation causing damage to the V-mirror assembly.
SOLUTION: Install the 1st V-mirror locking screw before machine transportation. Repair or replace any damaged parts to the 1st V-mirror.
NOTE: Locking screws or locking brackets can not be ordered as a part. It is critical to save these locking screws and brackets at machine set up.
Description
E56-3 occurs intermittently
Solution
CAUSE: There is a poor connection at the operation panel.
SOLUTION: Reconnect all the connectors at the operation panel.
SPECIAL NOTE: Solution Provided by Brian Abner, Cincinnati Copiers.
Description
Skewed copies out of Tray 2 and Tray 3 only.
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7020
Solution
CAUSE: Worn plastic guides on ADU and conveyance area.
SOLUTION: Replace side guide plate (p/n 26NA40270), paper guide part/upper (p/n 26NA50670), and paper guide part/lower (p/n 26NA50061).
SPECIAL NOTE: Solution provided by Bill Kellner, Cooks, Inc.
Description
DF314, blur on the lead edge of copies fed through the RADF.
Solution
CAUSE: Incorrect RADF height adjustment.
SOLUTION: Perform the RADF height adjustment. To adjust the RADF height, perform the following:
1. Open the RADF Open-close cover.
2. Locate the RADF height adjustment indicator.
3. Turn the RADF height adjustment screw (located above the left hinge) until the RADF height adjustment indicator points to the middle scribe line.
4. Close the Open-close cover.
5. Open and close the document feeder several times.
6. Confirm that the RADF height adjustment indicator is pointing to the middle scribe line.
Description
Front-to-rear zoning varies when copying from the platen glass, document feeder and internal test charts.
Solution
CAUSE: Incorrect position of the universal tray side guides.
SOLUTION: To properly load paper in the universal trays perform the following:
1. Withdraw the paper tray.
2. Stack the paper with the curl side up.
3. While pressing the release knob, move the side guide plate against the paper.
4. Push the paper tray until it locks into place.
Notes:
1. Do not load paper above the red line on the side guide plate.
2. Be sure that the rear paper guide plate is correctly positioned according to the paper size loaded, otherwise machine trouble may occur.
Description
PLEASE LOAD 8.5x11, NORMAL PAPER message when printing. 8.5x11 paper is loaded and when selected, READY TO RESTART, PRESS FORMFEED
TO FORCE PRINTING is displayed.
Solution
CAUSE: ATS/APS is disabled in the Key Operator mode.
SOLUTION: To enable ATS/APS, perform the following:
1. Power the copier ON.
2. Press the [HELP] key.
3. Touch [Key-Ope mode] on the touchscreen.
4. Touch [1. System/copier] on the touchscreen.
5. Touch the down-arrow located on the lower left corner of the touchscreen.
6. Touch [12. Memory SW] on the touchscreen.
7. Touch the down-arrow located on the right side of the touchscreen five (5) times [Auto tray switch] will be highlighted. Repeatedly, touch [EDIT] until [ON]
is displayed as the setting selection.
8. Touch the down-arrow on the right side of the touchscreen three (3) times [ATS/APS (Bypass)] will be highlighted. Repeatedly, touch [EDIT] until the
setting selection displayed is [ON] (ATS/APS enabled for the bypass), or [OFF] (ATS/APS disabled for the bypass) as desired by the customer.
9. Touch the down-arrow on the right side of the touchscreen [ATS/APS SW(Tray 1)] will be highlighted. Repeatedly, touch [EDIT] until the setting selection
displayed is [ON] (ATS/APS enabled for Tray 1).
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7020
13. Touch [RETURN] three (3) times to return to the normal copy mode.
SPECIAL NOTE: Solution provided by Wayne Winters, Caltronics Business Systems
Description
FK102, faxes are printed backwards and with the characters reversed.
Solution
CAUSE: Firmware incompatibility between the FK102 and the main body.
SOLUTION: Upgrade the Main Body firmware to level 33 and Image firmware to level 32.
Note: The latest firmware is available at [[http://www.konicabt.com/konicode/PubBrowser/eproms| URL
http://www.konicabt.com/konicode/PubBrowser/eproms]].
SPECIAL NOTE: Solution provided by Michael McFarling, Caltronics Business Systems.
Description
DF314, code J 63-02 with paper jamming at the exit of DF314.
Solution
CAUSE: The paper exit detecting spring has weakened and does not allow exit actuator/2 to properly flag PS303 (original exit photosensor).
SOLUTION: Replace the paper exit detecting spring (p/n 13GL46680) as needed.
SPECIAL NOTE: Solution provided by Bill England, Albin Business Centers.
Description
Intermittent F41-1 codes (and other random 'F-codes').
Solution
CAUSE: Right side door interlock insulating sheet (p/n 26NA50971) has cracked and is causing arcing. The springs on the transfer/separation corona may
also be contaminated or deformed.
SOLUTION: Remove door latch mechanism to access the high voltage casing on the door. Remove casing and access the insulating sheets. Replace these
pieces and replace any contaminated or deformed springs (located on the door or coming out of the transfer/separation corona) as needed.
SPECIAL NOTE: Solution provided by J ames Rutherford, Quality Systems and Supplies/Fabian Office.
Description
Gritty and light copies.
Solution
CAUSE: Drum count had not been reset after replacing drum or has higher count than specifications state.
SOLUTION: Reset drum count
SPECIAL NOTE: Solution provided by Bob Cochrane, Northeast Copier Systems, Inc.
Description
F26-1 and the paper size detection in the trays will not show the correct size.
Solution
CAUSE: Incorrect setting for the country destination.
SOLUTION: Set the destination from J apan to USA, replace developer, and reset the values. The error should not reappear and the trays will indicate the
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correct paper size.
SPECIAL NOTE: Solution provided by Brandon Griesinger, PERRY CORPORATION
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7022
Description
Code SC46-08 displayed during unit initialization.
Solution
CAUSE: Polygon motor does not spin up at power up. On the control board, there is 24VDC at CN22-5 and the M5 drive signal drops from 5VDC to 0V on
CN22-3 at power up. The write unit has failed.
SOLUTION: Replace the write unit (p/n 26WA-6500).
Description
Solution
mark.
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7022
Description
Solution
Description
Incorrect paper size detection when using the bypass tray.
Solution
CAUSE: The actuator for PS20 (bypass tray paper size detect photo sensor) is binding.
SOLUTION: Inspect the actuator for PS20 (p/n 26NA-4330) for binding, and ensure proper operation.
SPECIAL NOTE: Solution provided by: J ohnny Phillips, Stuarts Inc.
Description
Solution
Notes:
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7022
16
7025
Description
Solution
mark.
Description
Solution
Description
Solution
CAUSE: The white mylar sheet, attached to the fixing entrance plate/2 assembly, has separated and is not laying flat against the plate. This is obstructing the
entrance to the fixing section causing the paper to jam.
Notes:
production 7025's s/n 26SE02383 and above.
not changed.
Description
Solution
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7025
Description
Solution
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cam.
SPECIAL NOTE: This solution provided by Darrin Barrett, KBT Atlanta.
Description
Solution
Notes:
Description
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7025
Description
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7030
Description
F35-3 during warm-up.
Solution
CAUSE: Fuser heat roller temperature sensors (TH1 and TH2) are not contacting the upper roller. TH1 and TH2 must contact the heat roller, an air gap
between the sensors and the heat roller will adversely effect how quickly the sensors can detect heat.
SOLUTION: Reform TH1 and TH2 to ensure that they make contact with the fuser heat roller.
Note: Access to TH1 and TH2 is possible by removing the heat roller cleaning web assembly.
Description
Solution
CAUSE: The white mylar sheet, attached to the fixing entrance plate/2 assembly, has separated and is not laying flat against the plate. This, in turn, is
obstructing the entrance to the fixing section causing the paper to jam.
Notes:
production 7030's s/n 26PE07619 and above.
not changed.
Description
Solution
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7030
mark.
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cam.
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7030
Solution
Notes:
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22
7030
23
7033
Description
Light streaks in halftone test prints and copies. May also occur if PHOTO mode or VERY HIGH mode is selected.
Solution
CAUSE: Dirty write unit mirrors.
SOLUTION: Remove write unit and carefully clean the mirrors.
CAUTION: When disassembling or cleaning the write unit, be extremely careful. If damaged, the complete write unit must be replaced.
Notes:
1. If the serial number is above 55QE06364, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive
board (p/n 55HA-9250).
2. If the serial number is below 55QE06365, order the original style write unit (p/n 55GA-6504) which is only compatible with the original style polygon drive
board (p/n 55GA-9250).
For internal use only: [[Copy quality - streaks| RUN v:\PDFfiles\AcroRd32.exe v:\PDFfiles\IC.pdf]]
Description
FS105, intermittent F77-30 at power up.
Solution
PROBABLE CAUSES:
1. The stapler safety plate which actuates the staple safety switch is binding, resulting in improper actuation of the stapler safety switch (MS804).
Clean and lubricate the stapler safety plate (p/n 120H45280) pivot points.
2. Glue on underside of the foam cushion pads located on the bottom of the drum cover front (p/n 120H45020) and drum cover rear (p/n 120H454030) has
migrated through the foam layer, resulting in the staple PV plate (p/n 120H45280) failing to actuate the stapler safety switch MS804, due to the glue holding
the staple PV plate stationary during its normal movement cycle.
Thoroughly inspect the foam cushion pads for any signs of glue migration through the foam layer. Replace the foam pads (p/n 12ER40350) as necessary.
SPECIAL NOTE: Solution provided by Franco Costanzo, KMBS Long Island.
Description
Noise when feeding from the bypass tray.
Solution
CAUSE: Dirty or failed bypass manual feed clutch.
SOLUTION: Clean or replace the manual feed clutch (p/n 40AA42270).

SPECIAL NOTE: Solution provided by Dan Smith, KBT Atlanta.
Description
Intermittent J 13 and/or J 14 when duplexing any paper size.
Solution
CAUSE: The double feed prevention roller rubber in the paper source tray has flat spots or grooves worn in it.
SOLUTION: Replace the double feed prevention roller rubber (p/n 540040562).
Description
Blank copies.
Solution
CAUSE: Shorted or damaged toner supply motor 1 (M10).
SOLUTION: Remove toner supply motor 1 (p/n 55HE-3290) and inspect the output worm gear shaft for wobbling. If the output shaft of the motor wobbles,
replace the motor assembly.
SPECIAL NOTE: This solution provided by J im Wood, KBT Orlando.
24
7033
Description
Uneven density on copies or prints.
Solution
CAUSE: Soiled mirror
SOLUTION: Remove drum unit. Clean mirror (p/n 55GA65080), component of Write Unit, located at upper portion of drum
cavity.
SPECIAL NOTE: Solution provided by Dennis Thomason, KBT DALLAS
Description
Uneven density on copies/prints.
Solution
CAUSE: Soiled write unit (p/n 55GA-6500).
SOLUTION: Remove the drum unit. Clean mirror (p/n 55GA65080) component of write unit, located at upper portion of drum cavity.
SPECIAL NOTE: Solution provided by Dennis Thomason, KMBS, DALLAS
25
7035
Description
Background, streaks, toner misting, and/or excessive toner build up in the recycler unit.
Solution
CAUSE: Failed toner recycling auger assembly attached to the rear of the drum carriage and/or insufficient sealing of the developing unit causing toner
misting onto the charging corona unit.
SOLUTION: Install the following:
1. Toner Packing Countermeasure Kit (p/n 26NA-K040FOC).
NOTE: Technical Bulletin 9A indicates that only 4 mylars are to be removed from collect cover/C. This is incorrect, remove ALL mylars from collect cover/C.
2. Charging Corona Soilage Countermeasure Kit 1 (p/n 26NA-K010FOC) and Kit 2 (p/n 26NA-K020FOC).
3. Due to timing changes in M1 (Main motor) it is critical that level 32 System firmware and level 17 Image firmware or higher be installed when performing
this modification
Notes:
1. Please refer to 7020/7025/7030/7035 Technical bulletin #9 (MODIFICATION KITS) for the complete installation procedures and for the proper parts
ordering procedures. To view this PDF hyperlink, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site
at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
2. Be sure to reset drum and developer/PM counters when either is replaced.
a. Drum counters can be reset in both 36 mode (8. COUNTER CLEAR) and 25 mode fixed parts counter (4. PARTS COUNTER).
b. When developer is replaced both PM counter [25 mode (2. PM COUNT/CYCLE)] and developer fixed parts counter [25 mode (4. PARTS COUNTER)]
should be reset.
3. To help alleviate unnecessary copy quality problems, instruct customer to pull both the small green corona cleaner and the write unit slit glass cleaner
several times whenever toner is replaced.
CAUTION: The L-detection adjustment must never be performed on used developer. L-detection adjustment must only be performed after developer is
replaced and before any copies are made. Developer will overtone if L-detect is performed more than once on the same developer or if copies are made prior
to performing L-detect on new developer.
4. If black lines or streaking continue after installing Technical bulletin #9 (MODIFICATION KITS), clean or replace the Charge wire (p/n 26NA25060) and
Charging control plate (p/n 26NA25160) as necessary.
Description
Solution
Description
Solution
Description
Solution
26
7035
Description
Solution
Description
Solution
mark.
Description
Solution
Description
Solution
cam.
27
7035
Description
Solution
Description
Solution
Notes:
Description
Solution
Description
Solution
28
7035
29
7040
Description
Light streaks in halftone test prints and copies. May also occur if PHOTO mode or VERY HIGH mode is selected.
Solution
CAUSE: Dirty write unit mirrors.
SOLUTION: Remove write unit and carefully clean the mirrors.
CAUTION: When disassembling or cleaning the write unit, be extremely careful. If damaged, the complete write unit must be replaced.
Notes:
1. If the serial number is above 55HE08835, order the current style write unit (p/n 55HA-6500) which is only compatible with the current style polygon drive
board (p/n 55HA-9250).
2. If the serial number is below 55HE08836, order the original style write unit (p/n 55GA-6504) which is only compatible with the original style polygon drive
board (p/n 55GA-9250).
For internal use only: [[Copy quality - streaks| RUN v:\PDFfiles\AcroRd32.exe v:\PDFfiles\IC.pdf]]
Description
Blank copies.
Solution
Description
FS105, intermittent F77-30 at power up.
Solution
PROBABLE CAUSES:
1. The stapler safety plate which actuates the staple safety switch is binding, resulting in improper actuation of the stapler safety switch (MS804).
Clean and lubricate the stapler safety plate (p/n 120H45280) pivot points.
2. Glue on underside of the foam cushion pads located on the bottom of the drum cover front (p/n 120H45020) and drum cover rear (p/n 120H454030) has
migrated through the foam layer, resulting in the staple PV plate (p/n 120H45280) failing to actuate the stapler safety switch MS804, due to the glue holding
the staple PV plate stationary during its normal movement cycle.
Thoroughly inspect the foam cushion pads for any signs of glue migration through the foam layer. Replace the foam pads (p/n 12ER40350) as necessary.
SPECIAL NOTE: Solution provided by J oseph Mouradian, KMBS Huntington Beach.
Description
Intermittent J 13 and/or J 14 when duplexing any paper size.
Solution
CAUSE: The double feed prevention roller rubber in the paper source tray has flat spots or grooves worn in it.
SOLUTION: Replace the double feed prevention roller rubber (p/n 540040562).
Description
Noise when feeding from the bypass tray.
Solution
CAUSE: Dirty or failed bypass manual feed clutch.
SOLUTION: Clean or replace the manual feed clutch (p/n 40AA42270).

30
7040
Description
RADF failure. No error code.
Solution
CAUSE: F67-2 will be listed on Management List. Failed M302 (p/n 120A80020).
SOLUTION: Replace M302.

SPECIAL NOTE: Solution provided by DENNIS THOMASON, KBT DALLAS
Description
J 16 from all paper trays when feeding only 8.5x11 paper. All other sizes work fine in any tray.
Solution
CAUSE: T/S corona arcing, but no service code is indicated.
SOLUTION: Replace T/S corona assembly (p/n 55HE-2600).
SPECIAL NOTE: Solution provided by Dan Smith, KBT ATLANTA
31
7045
Description
DF315, J 65-04 at power up.
Solution
CAUSE: Paper or dust blocking the exit sensor in the RADF.
SOLUTION: Remove paper or dust from the sensor.
SPECIAL NOTE: Solution provided by Marlon Anderson, KBT CRANFORD
Description
Blank copies.
Solution
32
7050
Description
Intermittent J 92 during process.
Solution
PROBABLE CAUSES:
1. ADU paper feed photo sensor (PS152), located underneath the U-turn guide, has a return spring that can cause the actuator to bind and not return
properly after paper has passed.
Check actuation of sensor. If binding, remove sensor and examine the loop on the end of the spring. If the loop is too open (wide) it can catch on the ADU
frame as the sensor is actuated. Inspect the actuator for binding or a broken return spring. The spring should be reformed to eliminate the actuator from
binding. A shortened spring is available as (p/n 25SA50501)
2. PS152 (ADU paper feed) is not detecting paper as it passes the photosensor.
Verify that the CN555 on PS152 and CN510 on the DCDB are installed properly by reseating them. Ensure that the pins are making contact with the
photosensor.
3. J 92 displayed when duplexing with two sheets of paper remaining in the ADU, the conveyance driven shaft/rollers are binding due to excessive pressure
from the conveyance pressure spring.
Lessen the downward pressure of the conveyance pressure spring (p/n 25SA50430).
4. The one-way bearings within the paper exit conveyance pulleys are slipping. These pulleys are located on the inversion unit, and are attached to the black
conveyance rollers.
Thoroughly clean the one-way bearings and roller shafts with alcohol. It may also be necessary to slightly score the end of the shaft to remove the shiny finish
that was created by the bearing. If problem continues, replace the paper exit conveyance pulleys (p/n 25SA76550) and rollers (p/n 25SA43100).
Note: The symptom may only occur with 8.5x11 paper.
Description
Intermittent J 31 during copy process.
Solution
CAUSE: Toner has built up on the fuser entrance guide plate which is interfering with paper conveyance.
SOLUTION: Clean the fuser entrance guide plate.
33
7055
Description
J 17-5 intermittently from Tray 3. The paper feed timing is inconsistent.
Solution
CAUSE: The LCT conveyance clutch (CL3), located on the LCT-1000 Tray Paper Feed/Conveyance Section is dirty or has failed.
SOLUTION: Remove the LCT-1000 Tray Paper Feed/Conveyance Section from the machine. Thoroughly, clean and inspect the LCT conveyance clutch.
Replace the LCT conveyance clutch (p/n 55FA82330) as necessary.
Note: Thoroughly, clean and inspect all bushings, bearings, gears, and drive shafts associated with any clutch prior to its replacement. Drive system binds
can cause clutch slippage and produce symptoms simulating clutch failure, which may actually be resolved with installation of a new clutch. However, in such
cases the symptom has been addressed rather than the underling cause of the clutch slippage.
Description
Copier cycles OFF/ON continuously at power up.
Solution
CAUSE: Multiple board failure consisting of a failed operation panel and main CB.
SOLUTION: Replace both the main CB (p/n 55TA-9019) and the operation unit (p/n 55WE-7000).
SPECIAL NOTE: Solution provided by Roy Eagan, KBT Professional Services.
Description
Ratcheting gear noise from the upper and lower paper feed units.
Solution
CAUSE: Friction between the new style LCT main drive shaft and drive shaft holder causes the new style LCT drive shaft outer diameter to decrease and the
drive shaft holder inner diameter to increase, which results in poor gear alignment and produces a ratcheting gear noise from the upper or lower paper feed
unit.
SOLUTION: Clean and lubricate the new style LCT main drive shaft and drive shaft holder. Replace the new style LCT main drive shaft (p/n 55FA18052) and
drive shaft holder (p/n 55FA75020) as necessary.
SPECIAL NOTE: Solution provided by Bill Brady, X-Tech Laser Printing Inc.
Description
Vibrating noise, which starts and stops during copy cycle.
Solution
CAUSE: Lack of lubrication on the shafts of the assist drive gear clutch assembly, resulting in noise as the assist drive clutch (MC11) cycles ON/OFF.
SOLUTION: To lubricate the shafts of the assist drive gear clutch assembly, perform the following:
1. Power the copier OFF.
2. Remove the drum rotary plates (p/n 55J E15010).
3. Remove the toner filter casing (p/n 25SA73020).
4. Disconnect the connector to the ADU drive clutch (MC11) and then remove the five (5) mounting screw, which attach the assist drive gear clutch assembly
to the machine.
5. Remove the ADU drive clutch assembly from the machine.
6. Clean and lubricate the idler gear [B] (p/n 462077200), gear [A] (p/n 107641350), manual feed idler gear (p/n 25SA77330), and all the shafts associated
with these gears.
SPECIAL NOTE: Solution provided by Steven Reisman, KBT Dallas.
Description
J 34-04 when copying dark or black originals in the 1:2 or 2:2 mode only.
Solution
CAUSE: Improper sensitivity reaction to dark originals by the reverse point sensor (PS301), which is located in the fusing unit and detects paper passage
during entry into the reversal unit.
34
7055
SOLUTION: Clean or replace the reverse point sensor (p/n 070085510) as necessary.
SPECIAL NOTE: Solution provided by Ish Prieto, TML Enterprises, Inc.
Description
DF312, J 63-07 when feeding from the RADF. The pickup and feed tires fail to rotate.
Solution
CAUSE: A sheet of paper is present under the pressure plate assembly, which is not detected by sensors in the idle mode.
SOLUTION: Use the stopper arm (p/n 120A140541) to lower the pressure plate assembly (p/n 129H-1411) and remove any sheets of paper lodged in this
area.
SPECIAL NOTE: Solution provided by Charles Scott, KBT Cranford.
Description
PU108, unable to perform the staple and punch functions within the same job.
Solution
CAUSE: The punch unit destination setting is programmed for four (4) holes Europe default, resulting in a logic conflict.
SOLUTION: To properly program the PU108 destination, perform the following:
2. Access the 25 mode (power the copier ON, while pressing the 4 and 7 keys).
3. Touch [1. Software switch setting] on the touchscreen.
4. Select software switch #7 using the left up/down arrow.
5. Select the bit number of the switch using the middle up/down arrow.
6. Select OFF (0) or ON (1) to program the desired setting.
7. Use the matrix below to input the proper destination.
7-4 7-5 MODE
0 0 PU-108/for 2 holes (Default for J apan)
1 0 PU-108/for 3 holes (Default for North America)
0 1 PU-108/for 4 holes (Default for Europe)
8. Power the copier OFF/ON to exit the 25 mode.
SPECIAL NOTE: Solution provided by Ramon Tappan, (OCALA), E.G.P. INC.
35
7060
Description
Intermittent paper skew, J 19 or J 30 from any tray.
Solution
CAUSE: Bent or deformed mylars on the lower paper feed resist plate in the 2nd paper feed unit.
SOLUTION: Replace the front (p/n 25SA41231) and rear (p/n 25SA41241) paper regulation sheets (mylars) on the lower paper feed resist plate (p/n
25SA41031).
Note: This may be caused by customers rotating the second paper feed roller in the wrong direction during jam removal. Be sure to reinforce the proper
procedure with customers as necessary.
Description
Solution
SOLUTION: Replace both the main CB (p/n 55FA-9019) and the operation unit (p/n 55FE-7000).
Description
Paper feed skew from tray 4 (1500 sheet).
Solution
CAUSE: The rear tray 4 (1500 sheet) horizontal conveyance roller is not contacting the driven roller. This is caused when the conveyance unit is not pulled
completely away from the main body when removing a conveyance jam. The roller holder, or the tab, that locks the paper feed open/close plate (p/n
25SA59061) down (via the magnet) becomes bent, and does not allow the roller to come in contact with the driven roller. This results in drive imparted to the
front roller only (p/n 25AA44160), resulting in skew.
SOLUTION: Reform the locking tab or the roller holder and instruct the key operator.
Description
Solution
Description
Solution
Description
36
7060
Solution
unit.
Description
PLEASE WAIT COPIER WARMING UP message is intermittently displayed while copying.
Solution
CAUSE: Worn upper fusing roller bearings, resulting in improper detection of the roller temperature by TH1 and TH2, due to erratic rotation of the upper
fusing roller.
SOLUTION: Thoroughly, inspect the upper fusing roller bearings for any signs of wear. Replace the upper fusing roller bearings (p/n 454075040) as
necessary.
SPECIAL NOTE: Solution provided by Curtis Sutton, KBT Phoenix.
Description
Intermittent J 92 during operation.
Solution
CAUSE: The one-way bearings within the paper exit conveyance pulleys are slipping. These pulleys are located on the inversion unit, and are attached to
the black conveyance rollers.
SOLUTION: Thoroughly clean the two one-way bearings and roller shafts with alcohol. It may also be necessary to slightly score the end of the shaft to
remove the shiny finish that was created by the bearing. If problem continues, replace the paper exit conveyance pulleys (p/n 25SA76550).
37
7065
Description
COPIER WARMING UP message, but stays in wait status. Eventually a 35-2 error code will be displayed.
Solution
CAUSE: Worn fuser pressure release shaft.
SOLUTION: Replace fuser pressure release shaft (p/n 25BA53072). Lubricate the fuser shaft at front and rear areas with fuser grease to prevent future wear
to the shaft.

SPECIAL NOTE: Solution provided by Mark Hazell, KBT Columbus.
Description
Solution
SOLUTION: Replace both the main CB (p/n 55TA-9019) and the operation unit (p/n 55TE-7001).
Description
Vibrating noise, which starts and stops during copy cycle.
Solution
CAUSE: Lack of lubrication on the shafts of the assist drive gear clutch assembly, resulting in noise as the assist drive clutch (MC11) cycles ON/OFF.
SOLUTION: To lubricate the shafts of the assist drive gear clutch assembly, perform the following:
2. Remove the drum rotary plates (p/n 55J E15010).
3. Remove the toner filter casing (p/n 25SA73020).
4. Disconnect the connector to the ADU drive clutch (MC11) and then remove the five (5) mounting screw, which attach the assist drive gear clutch assembly
to the machine.
5. Remove the ADU drive clutch assembly from the machine.
6. Clean and lubricate the idler gear [B] (p/n 462077200), gear [A] (p/n 107641350), manual feed idler gear (p/n 25SA77330), and all the shafts associated
with these gears.
SPECIAL NOTE: Solution provided by Steven Reisman, KBT Dallas.
Description
Solution
unit.
Description
Solution
38
7065
Description
Solution
Description
PU108, unable to perform the staple and punch functions within the same job.
Solution
CAUSE: The punch unit destination setting is programmed for four (4) holes Europe default, resulting in a logic conflict.
SOLUTION: To properly program the PU108 destination, perform the following:
3. Touch [1. Software switch setting] on the touchscreen.
4. Select software switch #7 using the left up/down arrow.
5. Select the bit number of the switch using the middle up/down arrow.
6. Select OFF (0) or ON (1) to program the desired setting.
7. Use the matrix below to input the proper destination.
7-4 7-5 MODE
0 0 PU-108/for 2 holes (Default for J apan)
1 0 PU-108/for 3 holes (Default for North America)
0 1 PU-108/for 4 holes (Default for Europe)
SPECIAL NOTE: Solution provided by Ramon Tappan, (OCALA), E.G.P. INC.
Description
DF312, J 63-07 when feeding from the RADF. The pickup and feed tires fail to rotate.
Solution
CAUSE: A sheet of paper is present under the pressure plate assembly, which is not detected by sensors in the idle mode.
SOLUTION: Use the stopper arm (p/n 120A14041) to lower the pressure plate assembly (p/n 129H-1411) and remove any sheets of paper lodged in this
area.
SPECIAL NOTE: Solution provided by Charles Scott, KBT Cranford.
Description
PU108, intermittently holes are punched in both the lead and trail edge of a copy.
Solution
CAUSE: Dirty or failed punch clutch (MC1).
SOLUTION: To remove the punch clutch (MC1), perform the following:
2. Remove the punch unit.
3. Remove the punch motor (M4) by removing two (2) screws.
4. Cut the three (3) wire harness bands and disconnect the punch clutch relay connector (CN52).
5. Remove the punch clutch by removing the retaining ring.
6. Clean or replace the punch clutch (p/n 13NKK0010) as necessary.
SPECIAL NOTE: Solution provided by J ohn Finch, COYLE BUSINESS PRODUCTS
39
7075
Description
J 31-02 or miscellaneous jams during copier operation.
Solution
CAUSE: Binding upper second feed (resist) roller.
SOLUTION: Clean the resist shaft holder (p/n 55VA75520) and the resist upper roller (p/n 55VA46030). These bushings (shaft holder) may need to be
cleaned or even replaced prior to the 1,000,000 replacement interval identified in the maintenance section of the service manual.
Notes:
1. Solution provided by Steve Deustch, Konica BT Minneapolis.
2. When removing or installing the E-rings, take care not to scratch or damage the roller shaft.
Description
LT401, intermittent J 14-02
Solution
CAUSE: The lock shaft holder which has a one-way bearing (p/n 55VA43360) has failed causing loss of drive to the feed rollers.
SOLUTION: Remove the shaft holder and shaft and clean both with alcohol. If the problem persists, replace the shaft holder.
SPECIAL NOTE: Solution provided by Hank Rose, Carr Business Systems, NY.
Description
J 92-02 when making 1:2 or 2:2 copies.
Solution
CAUSE: Paper dust build up on the black photosensor sheet/heat insulation sheet positioned above the reversal sensor (PS58), resulting in erratic paper
detection by the reversal sensor.
SOLUTION: To clean the black photosensor sheet/heat insulating sheet, perform the following:
2. Remove the fusing unit.
3. Remove the fan mount cover (p/n 55VA47100)
4. Remove the fusing unit base cover, which is depicted in the 7075 Parts Catalog (1/2000) on page 74. However, since it is not available as a replacement
part it has no part number associated with it.
5. Thoroughly, clean the black photosensor sheet/heat insulating sheet, which is attached to the bottom of the fusing unit base plate. Replace the black
photosensor sheet/heat insulation sheet (p/n 55VA47750) as necessary.
SPECIAL NOTE: Solution provided by Fred Veader, KBT Boston.
Description
Copies try to curl up toward the drum and jam between drum and fuser.
Solution
CAUSE: One of the T/S corona wires is broken. The broken wire may be due to crimped wires shipped with PM kits or a broken spring post. If the spring
post is broken, the T/S corona unit will need to be replaced.
SOLUTION: Replace the broken wire (p/n 55VE26130) or the T/S corona unit (p/n 55VE-2700).
SPECIAL NOTE: Solution provided by Bill Brady, X-TECH LASER PRINTING, INC.
Description
J 92-3 while in idle.
Solution
CAUSE: PS58 (ADU paper reverse) is contaminated with paper dust.
SOLUTION: Clean PS58 using the following procedure:
1. Remove the fixing unit.
2.. Remove the fixing fan cover (p/n 55VA47100) by removing 2 screws, being careful as to not damage any wiring. The fan will come out with the cover.
3. Remove the fixing mounting plate by removing 4 screws, again being careful as to not damage any wiring.
40
7075
4. Clean PS58 and the surrounding area using a blower brush or canned air.
SPECIAL NOTE: Solution provided by Fred Veader, KBT Boston, MA.
Description
Rear stapler does not staple.
Solution
CAUSE: When the rear stapler swing out and back it does not lock in at its home when it swing out to staple, this is cause by the worn LOCKING BLOCK,
LOCKING SPRING, LOCKING PIN (metal ball) that hold the bottom of the stapler while it swing on its pivot.
SOLUTION: Replace the following stapler parts:
PART NUMBER PART QUANTITY
129U42350 Locking Block 2
129U42360 Locking Spring 2
129U42370 Locking Pin 2
Note: When finished, perform stapler clinch adjustment.

SPECIAL NOTE: Solution provided by WAYNE FORTE, KBT NEW YORK
Description
DF313, J 65-02 or J 65-04 at power-up.
Solution
CAUSE: The document feeder sensors are not calibrated.
Note: Unable to access the 36 mode to adjust.
SOLUTION: To calibrate the sensors, perform the following:
1. Power OFF the machine.
2. Open the top cover of RADF.
3. Power on machine in the 36 mode.
4. Perform RADF sensor sensitivity adjustment with cover open.
5. Power machine OFF/ON
SPECIAL NOTE: Solution provided by Art Reed, KBT WINDSOR
Description
The trail edge of 11x17 paper is wrinkled or curled if inverted or duplexed.
Solution
CAUSE: Worn conveyance roller/1.
SOLUTION: Replace the conveyance roller/1 (p/n 55VA47660).
SPECIAL NOTE: Solution provided by Lee Kamin, IMAGETEC L.P.
Description
SC46-14 when feeding from Tray 3.
Solution
CAUSE: The plastic E-clip is dislodged from the drive gear on the vertical conveyance clutch (MC10).
SOLUTION: Reinstall the E-clip.
SPECIAL NOTE: Solution provided by Don Gifford, HUGHES-CALIHAN
Description
The fixing web has completely advanced and is unattached from its roller prior to reaching its estimated life expectancy.
Solution
41
7075
CAUSE: The fixing counter (fixing web) was reset.
SOLUTION: Reset the fixing counter only when the cleaning web is replaced.
Description
LT411, intermittent J 14-02.
Solution
Description
First copy out has 1 or 2 black bands, lead-to-trail. The following copies are completely black. This is intermittent and happens when printing or copying.
Solution
CAUSE: Drum fixed coupling (p/n 55VA20130) was not completely seated.
SOLUTION: Reseat the drum coupling.
SPECIAL NOTE: Solution provided by Bill Becker, Bauernfeind Business Technologies
Description
Unable to clear J 21-01 and no paper is found in any section of the ADU. The display will indicate a jam in area 9 (fixing unit).
Solution
CAUSE: A sheet or piece of paper wrapped around the drum.
SOLUTION: Remove the paper.
SPECIAL NOTE: Solution provided by BILL BRADY, X-TECH LASER PRINTING, INC.
Description
SC46-14 when feeding from Tray 3.
Solution
CAUSE: Plastic e-clip dislodged from drive gear on vertical conveyance clutch MC10.
SOLUTION: Reinstall e-clip.
SPECIAL NOTE: Solution provided by Don Gifford, HUGHES-CALIHAN.
Description
Machine stays in "PLEASE WAIT - OPERATING" because the T/S wire cleaner is not running, the LCT is not recognized, and the ADU lever release solenoid
will not release the ADU Lever.
Solution
CAUSE: ICP4 on the ADU CB is open.
SOLUTION: Replace ICP4 (rated at N50) on the ADU CB or replace the ADU CB (p/n 55VA-9071).
SPECIAL NOTE: Solution provided by Peter Lewandowski, CBS (CONNECTICUT BUSINESS SYSTEMS INC.)
Description
42
7075
DF313, J 62-00, not feeding, intermittent jamming.
Solution
CAUSE: The two rear screws on the steel ADF feed plate have become loose.
SOLUTION: Remove rear cover from DF313. Locate two loose screws and retighten. To tell if this plate is loose before removing the cover, open up the
ADF door, grab and slightly shake the steel ADF plate. If the screws are loose, there will be too much play in the rear of plate.
SPECIAL NOTE: Solution provided by Peter Meaney, EASTERN COPY PRODUCTS, INC
Description
J 32-04, J 32-03, and/or J 10-01.
Solution
CAUSE: Soiled, worn or damaged ADU conveyance/drive components.
SOLUTION: Replace the ADU Conveyance Gear/2 (p/n 55VA77650); inner pin location is worn (J 32-xx). Clean, lube and/or replace the one-way bearing of
the manual feed driving gear/C (p/n 55VA77180) - J 10-01.
SPECIAL NOTE: Solution provided by Pat Boykin, District Service Manager, KMBS Technical and Professional Services
43
7085
Description
Code 23-06. The cleaning blade motor tries to operate, but is unable.
Solution
CAUSE: Failed PS31 on the cleaning unit. The photosensor signal can be checked on the PCB, CN225-A4.
SOLUTION: Replace PS31 (p/n 08AA85510).
SPECIAL NOTE: Solution provided by DAVID GERBER, KBT PHILADELPHIA
Description
Solution
CAUSE: The lock shaft holder, which has a one-way bearing, has failed causing loss of drive to the feed rollers.
SOLUTION: Remove the shaft holder and shaft and clean both with alcohol. If the problem persists, replace the shaft holder (p/n 55VA43360).
SPECIAL NOTE: Solution provided by Hank Rose, CARR BUSINESS SYSTEMS, NY
Description
LT402, frequent J 31-01 when feeding from the LCT only.
Solution
CAUSE: Uneven pressure applied to the upper loop roller due to an improperly positioned or damaged registration feeding spring.
SOLUTION: To inspect the registration feeding springs, perform the following:
1. Open the machine front doors and pull out the ADU.
2. Remove the two registration feeding springs from the entrance open-close plate (p/n 56GA46750).
3. Ensure that the upper loop roller rotates freely on the registration driven shaft/S (p/n 55VA466880).
4. Thoroughly, inspect the registration feeding springs for any signs of fatigue or damage. Replace the registration feeding springs (p/n 55VA46451) as
necessary.
SPECIAL NOTE: Solution provided by Robert Feinstein, Commonwealth Copy Products Inc.
Description
J 92-02 when making 1:2 or 2:2 copies.
Solution
Description
Error code 50-03 at power up.
Solution
CAUSE: A damaged ADU driver board.
SOLUTION: Replace the ADU driver board (p/n 56GA-9072).
SPECIAL NOTE: This solution provided by Ken Morales of SBP IMAGE SOLUTIONS.
44
7085
Description
FS211, J 72-17 and/or J 72-18 with jamming at the bypass gate. J amming does not occur unless copies/prints are being directed into the stacker for stapling
and/or folding.
Solution
CAUSE: The travel limit of the bypass gate is set by 2 rubber pads on the "gate" (located just above the bypass gate). On some machines these pads do not
allow the bypass gate to move far enough when its solenoid (SD5) fires. Adjusting the positions of the solenoids does nothing to correct this. Either a gate is
warped or the pads are too large.
SOLUTION: Removing the pads will resolve the jamming, though a noise will be heard each time the bypass solenoid fires (once per set on all sets after the
first one). Replacing the gate (p/n 12QR45292), bypass gate (p/n 12QR45301) and pads (2) (p/n 129u45170) should solve the problem and eliminate the
noise.
SPECIAL NOTE: Solution provided by Stephen Hooker, KMBS SAN FRANCISCO
45
7118
Description
ADD TONER will display and toner is spilled inside the toner bottle holder and inside the machine.
Solution
CAUSE: The pin at the end of the toner auger tube is not aligned with the upper bracket that holds the gear (p/n 27AE77220). This causes the auger tube to
be pushed to the rear resulting in no drive to the toner auger.
SOLUTION: Ensure toner auger tube is going into the hole in the upper bracket.
SPECIAL NOTE: Solution provided by Max Coplen, Stuarts, Inc./Monroe.
46
7130
Description
Solution
mark.
Description
Solution
Description
Solution
47
7130
Description
Solution
Description
Solution
Description
Solution
Notes:
Description
Solution
SOLUTION: Inspect the actuator for PS20 (p/n 26NA-4330) for binding, and ensure proper operation.
48
7135
Description
Solution
Description
Solution
SOLUTION: Inspect the actuator for PS20 (p/n 26NA-4330) for binding and ensure proper operation.
49
7145
Description
Light copies, with weak density.
Solution
CAUSE: The toner consumption reduction switch setting is programmed for decreased image density.
SOLUTION: To program the toner consumption reduction switch setting, perform the following:
3. Touch [1. Software SW] on the touchscreen.
4. The toner density is determined by the data input at dipswitch 5-5 and 5-6. Scroll to dipswitch 5-5 and dipswitch 5-6, using the arrow keys.
5. Touch [ON] to set the dipswitch to 1, or touch [OFF] to set the dipswitch setting to 0.
6. Use the matrix below to input the desired toner density setting at dipswitch 5-5 and dipswitch 5-6:
5-5 5-6
0 0 No adjustment
1 1 No adjustment
1 0 Image density increased
0 1 Image density decreased
SPECIAL NOTE: Solution provided by Matt McGinnis, Alternative Business Systems.
Description
J 92-0 when duplexing 11x17 paper.
Solution
CAUSE: The mylar guide sheet (p/n 13HA10530) may be deformed causing the jam.
SOLUTION: Repair or replace the mylar guide sheet as needed.
SPECIAL NOTE: Solution provided by Brian Terlisner, KMBS Dallas.
Description
Solution
Description
Blank touchscreen only the backlight is illuminated.
Solution
CAUSE: Failed operation board/1 assembly.
SOLUTION: Reseat all connectors on the operation board/1assembly. Replace the operation board/1assembly (p/n 40LA-9030) as necessary.
SPECIAL NOTE: Solution provided by J ohn Fleming, Perry Corp-DSAC, Ohio.
Description
PageScope Address Book utility is missing the model drop down list in the main window.
50
7145
Solution
CAUSE: The monitor resolution was set below 1024x768, 16 bit color.
SOLUTION: Set the monitor resolution to 1024x768, 16 bit color or better.
SPECIAL NOTE: Solution provided by Charles Wallace, Eastern Copy Products.
Description
LT203, LCT fails to lift paper tray when fully loaded with paper. Also, a clicking noise is generated.
Solution
CAUSE: the coupling bearing has become dislodged from the frame holder.
SOLUTION: To inspect the coupling bearing, perform the following:
2. Separate the LCT from the main body.
3. Remove the four screws located on the plastic panel of the LCT, which is positioned next to the copier when the LCT is attached to the main body.
4. Ensure that the coupling bearing is properly inserted into the frame holder. If, the coupling bearing has become dislodged, inspect the coupling bearing
and confirm that the snap tabs, which hold the coupling bearing in place, are not damaged. Replace the coupling bearing (p/n 13SU10340) as necessary.
SPECIAL NOTE: This solution provided by Ray Arena, Carr Business Systems
51
7150
Description
Solution
SOLUTION: Replace both the main CB (p/n 55FA-9019) and the operation unit (p/n 55FE-7002).
Description
Solution
Description
Solution
unit.
Description
Solution
Description
PLEASE WAIT WARMING UP message is intermittently displayed while copying.
Solution
CAUSE: Worn upper fusing roller bearings, resulting in improper detection of the roller temperature by TH1 and TH2, due to erratic rotation of the upper
fusing roller.
SOLUTION: Thoroughly, inspect the upper fusing roller bearings for any signs of wear. Replace the upper fusing roller bearings (p/n 454075040) as
necessary.
SPECIAL NOTE: Solution provided by Curtis Sutton, KBT Phoenix.
Description
52
7150
Intermittent J 92 during operation.
Solution
CAUSE: The one-way bearings within the paper exit conveyance pulleys are slipping. These pulleys are located on the inversion unit, and are attached to
the black conveyance rollers.
SOLUTION: Thoroughly clean the two one-way bearings and roller shafts with alcohol. It may also be necessary to slightly score the end of the shaft to
remove the shiny finish that was created by the bearing. If problem continues, replace the paper exit conveyance pulleys (p/n 25SA76550).
Description
Intermittent paper skew with J 19 or J 30 from any tray.
Solution
CAUSE: Bent or deformed mylars on the lower paper feed resist plate in the 2nd paper feed unit.
SOLUTION: Replace the front (p/n 25SA41231) and rear (p/n 25SA41241) paper regulation sheets (mylars) on the lower paper feed resist plate (p/n
25SA41031).
Note: This may be caused by customers rotating the second paper feed roller in the wrong direction during jam removal. Be sure to reinforce the proper
procedure with customers as necessary.
Description
Paper feed skew from Tray 4 (1500 sheet).
Solution
CAUSE: The rear Tray 4 (1500 sheet) horizontal conveyance roller is not contacting the driven roller. This is caused when the conveyance unit is not pulled
completely away from the main body when removing a conveyance jam. The roller holder, or the tab, that locks the paper feed open/close plate (p/n
25SA59061) down (via the magnet) becomes bent, and does not allow the roller to come in contact with the driven roller. This results in drive imparted to the
front roller only (p/n 25AA44160), resulting in skew.
SOLUTION: Reform the locking tab or the roller holder and instruct the key operator.
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7155
Description
J 32-02 during operation.
Solution
CAUSE: The paper exit drive gear has been excessively lubricated at the factory.
SOLUTION: Clean and or replace the paper exit drive gear (p/n 56AA77230).
Notes:
1. Refer to 7155/7165/FORCE 65 Technical Bulletin 5B for additional information.
2. To view the above link, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
Solution
Notes:
Description
Intermittent J 32-04 when copying.
Solution
CAUSE: The paper exit driving motor has failed.
SOLUTION: Replace the paper exit driving motor (p/n 56AA80110).
SPECIAL NOTE: Solution provided by BOB COCHRANE, NORTHEAST COPIER SYSTEMS, INC.
Description
PLEASE INSERT TRAY message and the paper trays indicate SPECIAL.
Solution
CAUSE: Paper has fallen behind one of the paper trays.
SOLUTION: Carefully inspect for torn paper behind the paper trays and also in both (male and female) connectors on each tray. It is very difficult to see the
torn paper inside the connector.
SPECIAL NOTE: Solution provided by Ish Prieto, TML ENTERPRISES, INC.
Description
Intermittent J 17-01.
Solution
CAUSE: Pressing spring (p/n 56AA46160) incorrectly installed in the bracket at PS44 in resist unit.
SOLUTION: The spring looks like it should have the long "L" shaped leg go in the square cut out of the bracket. If installed in this manner, the spring loops
will compress against the actuator and hinder its return after paper actuates it. Reposition the spring.
SPECIAL NOTE: Solution provided by MAURICE HASSELER*, KBT SAN DIEGO
54
7155
Description
FS110, J 72-29 after last copy of a set is exited to the main tray, or constant J 73-01 at power up.
Solution
CAUSE: Damaged or fatigued main tray paper exit sensor (PS706) wiring harness connector.
SOLUTION: Remove the main tray paper exit sensor (PS706) and thoroughly inspect all three wires of CN125 for any signs of damage or fatigue. Repair or
replace the FNS Wiring/1 harness (p/n 13QE90010) as necessary.
SPECIAL NOTE: Solution Provided by Allan Lyons, Business Equipment Unlimited.
Description
Internally generated prints skew from Tray 3 only.
Solution
CAUSE: The front tray guide has moved toward the front of the tray. This increases the space between guides when paper
is at the top of the tray.
SOLUTION: Inspect the the front tray guide. Make sure the distance between guides from the bottom to the top of
tray is the same.
SPECIAL NOTE: Solution provided by J ohn Christiansen, PERRY CORPORATION
Description
PLEASE WAIT OPERATING message. Machine does not come to ready and the RADF will not initialize.
Solution
CAUSE: Failed Scanner CB caused by failed infeed drive motor.
SOLUTION: Replace the Scanner CB (p/n 56AA-9090) and motor (p/n 13QA80010). Replacing only Scanner Control Board results in erratic motor
operation.
SPECIAL NOTE: Solution provided by Doug J ones, EASTERN COPY PRODUCTS
Description
SC46-14 and intermittent J 17-5 only from Tray 3 and 11x17 paper.
Solution
CAUSE: Image data decompression from the memory to the printer is not completed within the specified time.
SOLUTION: Reseat memory and all connectors on the Image CB.
SPECIAL NOTE: Solution provided by Edward J ohnson - Copy Service & Supply, Statesville, NC.
Description
Machine management list 2, Parameter list, Memory dump list, and Font pattern are not displayed on the touchscreen when selecting [7. List output mode] in
the 36 adjustment mode menu.
Solution
CAUSE: Display of the additional print list options has not been enabled within the 25 mode.
SOLUTION: To enable display of the additional print list options, perform the following:
3. Touch [1. Software SW setting].
4. Select software switch 30-1 using the arrow keys.
5. Set the switch to ON (1).
SPECIAL NOTE: Solution provided by Lee J urls, BURTRONICS BUSINESS SYSTEMS/SAN BERNADINO.
55
7155
Description
FS110, copies are being ejected onto the floor as they exit the finisher rather than stacking in the paper exit tray.
Solution
CAUSE: The finisher paper exit motor (M707) has failed, which is inhibiting the motor from entering the low speed mode while exiting the copies to the paper
exit tray.
SOLUTION: Replace the finisher exit motor (p/n 56AA80081).
SPECIAL NOTE: Solution provided by J ohnny Phillips, STUARTS INC./Eldorado.
Description
PLEASE WAIT OPERATING message and the machine does not come to ready.
Solution
CAUSE: Failed scanner control board due to a failed infeed drive motor.
SOLUTION: Replace scanner CB (p/n 56AA-9090) and the motor (p/n 13QA80010).
Note: Replacing only the scanner CB may result in erratic motor operation or another failed SCB.
SPECIAL NOTE: Solution provided by Doug J ones, EASTERN COPY PRODUCTS.
Description
FS110, F77-11 or F77-14 when trying to staple. The first set will be stapled and two or three staples will be put into the paper.
Solution
CAUSE: The home position sensor in the stapler unit has failed
SOLUTION: Swap the stapler with the one in either the front or back to isolate the problem. Replace the failed staple unit (p/n 13QE42411).
Description
SC46-01, SC46-08 at power up.
Solution
CAUSE: E-RDH memory has failed.
SOLUTION: Confirm by removing and/or replacing the defective memory (PCUA 950218 - 64MB) or (PCUA 950219 - 128MB).
SPECIAL NOTE: Solution provided by Mark Barrett, KMBS CANADA / ONTARIO.
Description
The hard drive (HD105) is not recognized by the main body.
Solution
CAUSE: Improper programming of the HD105 isolation dipswitch.
SOLUTION: To disable isolation of the HD105, perform the following:
1. Access the 25 mode.
2. Scroll to dipswitch 18-7. Touch [0] OFF on the touchscreen to disable isolation of the HD105.
SPECIAL NOTE: Solution provided by Sergio Espinoza, Caltronics/dba Dynamics Inc.
Description
DF316, J 62-09 with no visible obstruction or failed sensors in the document feeder.
56
7155
Solution
CAUSE: Read/conveying roller bushing is seized.
SOLUTION: Replace Read/Conveying roller (p/n 13QA45020) and developing shaft holder/rear (p/n 26NA30650). Lubricate the new bushings before
installation.
SPECIAL NOTE: Solution provided by Greg Samuel, MDM BUSINESS TECHNOLOGIES GROUP, INC.
Description
False misfeeds in the vertical conveyance.
Solution
CAUSE: The mylar shields on sensors become unglued causing the sensor flag to hang.
SOLUTION: Replace the mylar shields. Regluing the shields does not work.
Note: The sensor assembly (p/n 56AA-4550) must be ordered to replace the mylars. The mylar does not have a unique part number.
SPECIAL NOTE: Solution provided by Randall Sea, KBT Houston
Description
FS210, when stapling 11x17, the last set is mis-folded.
Solution
CAUSE: Excessive movement in stacker unit due to entrance feed roller (p/n 13QE42660) and pin (p/n 00Z743126).
SOLUTION: Replace the pin.
SPECIAL NOTE: Solution provided by George Funakoshi, KMPS.
Description
Store to hard drive is grayed out under the image store/delete button with HD105 installed and software dipswitch 2:0 set to 1.
Solution
CAUSE: The HD105 is not enabled.
SOLUTION: Enable the store to HD105 feature by performing the following procedure:
1. Access the 25 mode (hold down the 2 and 5 keys at power up) or turn the main switch ON and then wait for the Ready to Copy message.
2. Hold the P button down until the message 'Enter 4-digit Password To Change' is displayed.
Note: The button must be held down for about 5 seconds before the message is displayed.
3. Enter the password 9272 and press the Start Print button.
4. Select [1] (Software SW setting).
5. Press the left up-arrow until 08 is displayed.
6. Press the right up-arrow until 7 is displayed. The top of display should indicate SOFTWARE SWITCH SET MODE 08-7:1, Change the 1(Disabled) to a "0"
to enable Store on hard disk.
7. Press RETURN, MODE CHANGE and then BASIC SCREEN to return to normal operation.
Note: Enable the following Memory Switches in the Key Operator mode:
43 - Image Stored Cont. (SRV) to ON
44 - Image Recalled Cont. (SRV) to ON
SPECIAL NOTE: Solution provided by Brandon Greisinger, PERRY CORPORATION.
Description
PLEASE CLOSE RIGHT SIDE DOOR message even when the door appears closed.
Solution
CAUSE: The right side paper conveyance door is twisted due to over-extending when clearing jams.
SOLUTION: Loosen the screws at the hinges and remove upper and lower hinges and re-form the stop flaps. There should be no bends, except the
machined 45-degree angle on the hinges.
SPECIAL NOTE: Solution provided by Bob Cochrane, NORTEAST COPIER SYSTEMS, INC.
57
7155
Description
J 31-01 during multiple copying.
Solution
CAUSE: The ADU drive rollers are binding.
SOLUTION: Clean and lube ADU drive roller bearings and shafts.
SPECIAL NOTE: Solution provided by Fred Karr, KMBS LONG ISLAND
58
7165
Description
Solution
Notes:
Description
SC23-03 at power up.
Solution
PROBABLE CAUSES:
1. The drum drive motor M2 has failed. SC23-03 indicates an drum drive rotation (EM signal) abnormaility. The motor does rotate in the 47 diagnostics
multimode, output code 041, press P-00-P.
Replace M2 drum drive motor (p/n 56AA80080).
2. Developing unit drive gears are binding.
Clean or replace the developing unit drive gears also clean the toner recycling tube.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
SPECIAL NOTE: Solution provided by Larry Wing, J r, KMBS Atlanta
Description
Solution
Notes:
Description
DF316, intermittent J 62-3 when feeding originals through the RADF.
Solution
CAUSE: The RADF open/shut cover is warped, resulting in improper alignment when closed.
SOLUTION: Replace the open/shut cover assembly (p/n 13QA-4110).
Note: The cover assembly consists of the cover itself and all the interior rollers, shafts, gears, and guide plate. The original cover (p/n 13QA41010) is no
longer available.
SPECIAL NOTE: Solution provided by David Salazar, DAHILL INDUSTRIES
Description
59
7165
LT412, J 17-01 or J 17-08 with paper feeding into the registration area in the main body and timing out.
Solution
CAUSE: The LCT paper conveyance roller bushings and/or the LCT conveyance driven roller bushings are dirty.
SOLUTION: Clean and/or replace the two Paper Feed Shaft Holders/B (p/n 55VA75540) and/or the two Slide Shaft Holders (p/n 25AA75530). If the roller
shafts are worn, replace the Paper Conveyance Roller (p/n 13GG40050) and/or the Conveyance Driven Roller (p/n 55VA40170).
Description
PLEASE WAIT OPERATING message is continually displayed. Machine does not come to ready and the RADF will not initialize.
Solution
CAUSE: Failed Scanner driver board.
SOLUTION: Replace the Scanner driver board (p/n 56AA-9090).
SPECIAL NOTE: Solution provided by Michael Weatherford, KMBS Boston.
Description
PLEASE INSERT TRAY message and the paper trays indicate SPECIAL.
Solution
CAUSE: Paper has fallen behind one of the paper trays.
SOLUTION: Carefully inspect for torn paper behind the paper trays and also in both (male and female) connectors on each tray. It is very difficult to see the
torn paper inside the connector.
SPECIAL NOTE: Solution provided by Ish Prieto, TML ENTERPRISES, INC.
Description
Operation panel is locked up
Solution
CAUSE: The red stop button is pushed and turned, then remains stuck in the down position.
SOLUTION: Reposition operation button/I (p/n 55TA70131).
Note: As a workaround, remove the tip on the red stop button so that the button will spin around freely. This will prevent the button from ever 'sticking' in the
down position.
SPECIAL NOTE: Solution provided by Bryan Foley, KBT SEATTLE and J ohn Farrell, KBT DALLAS
Description
Solution
Description
J 17-xx from any tray with paper only feeding to the double feed prevention roller. The last sheet is fed from the machine.
Solution
60
7165
CAUSE: Dirt or grease in the pre-feed regulation block and on the shaft.
SOLUTION: Clean or replace the regulating block (powering block - p/n 56AA45080) and clean the shaft (powering shaft - p/n 56AA45170).
SPECIAL NOTE: Solution provided by Kevin Espenshade, EXECUTIVE IMAGE SOLUTIONS INC.
Description
Intermittent J 21-01, J 21-02 or J 31-02.
Solution
CAUSE: PS43 (leading edge) has a film buildup on it.
SOLUTION: Clean PS43.
SPECIAL NOTE: Solution provided by J ohn Fleming, PERRY CORPORATION.
Description
Machine management list 2, Parameter list, Memory dump list, and Font pattern are not displayed on the touchscreen when selecting [7. List output mode] in
the 36 adjustment mode menu.
Solution
CAUSE: Display of the additional print list options has not been enabled within the 25 mode.
SOLUTION: To enable display of the additional print list options, perform the following:
3. Touch [1. Software SW setting].
4. Select software switch 30-1 using the arrow keys.
5. Set the switch to ON (1).
SPECIAL NOTE: Solution provided by Lee J urls, BURTRONICS BUSINESS SYSTEMS/SAN BERNADINO.
Description
FS110, F77-11 or F77-14 when trying to staple. The first set will be stapled and two or three staples will be put into the paper.
Solution
CAUSE: The home position sensor in the stapler unit has failed
SOLUTION: Swap the stapler with the one in either the front or back to isolate the problem. Replace the failed staple unit (p/n 13QE42411).
Description
Solution
Description
DF316, J 62-09 with no visible obstruction or failed sensors in the document feeder.
Solution
CAUSE: Read/conveying roller bushing is seized.
SOLUTION: Replace Read/Conveying roller (p/n 13QA45020) and developing shaft holder/rear (p/n 26NA30650). Lubricate the new bushings before
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7165
installation.
SPECIAL NOTE: Solution provided by Greg Samuel, MDM BUSINESS TECHNOLOGIES GROUP, INC.
Description
J 31-01 during multiple copying.
Solution
CAUSE: The ADU drive rollers are binding.
SOLUTION: Clean and lube ADU drive roller bearings and shafts.
SPECIAL NOTE: Solution provided by Fred Karr, KMBS LONG ISLAND
Description
Fuser jams only when running 3-hole punch paper.
Solution
CAUSE: One-way gears located on the paper exit unit are slipping.
SOLUTION: Replace the one way gears (Paper Exit Driving Gear/1 - p/n 56AA77220 and Paper Exit Driving Gear/2 - p/n 56AA77230) and inspect exit roller
shaft for scoring. Also replace the shaft (Fixing Paper Exit Roller - p/n 56AA53710) if necessary.
Description
DF316, RADF stops and displays the message 'OPEN RADF COVER AND RELOAD ORIGINALS'.
Solution
CAUSE: Improper drive to first feed rollers, due to the slipping of the paper feed driving gear.
SOLUTION: Clean or replace the paper feed driving gear (p/n 13QA77020) and/or the shaft assembly (p/n 13QA-4160).
SPECIAL NOTE: Solution provided by WAYNE FORTE, KBT NEW YORK
Description
Solution
62
7255
Description
Solution
Description
Unable to adjust the brightness of the touchscreen.
Solution
CAUSE: Failed operation board/1 assembly.
SOLUTION: Reseat all connectors on the operation board/1 assembly. Replace the operation board (p/n 56QA-9030) as necessary.
SPECIAL NOTE: Solution provided by Wayne Sanders, Dahill Industries, San Antonio
Description
F13-01 after outputting several copies.
Solution
CAUSE: Failed paper feed motor [M1] resulting in a speed abnormality detection by the PRCB.
SOLUTION: Replace the paper feed motor (p/n 56AA80010).
Special Note: Solution provided by J immy Gryder, RJ S Technologies / Abilene.
Description
and/or folding.
Solution
noise.
Description
PLEASE WAIT TRAY (x) RAISING message and/or a specific paper tray can not be selected (grayed out).
Solution
CAUSE: A specific paper tray has been deactivated in the 25 mode.
Notes:
1. The machine is designed to automatically deactivate a specific tray, in the 25 mode, if an 18-x failure code occurred and the customer selected the option
to bypass that tray.
2. The 18-x code may occur if a customer attempts to overfill any specific paper tray.
3. If a specific tray has been identified as the default paper source, and it has been deactivated in the 25 mode, the machine will display PLEASE WAIT
TRAY (x) RAISING.
SOLUTION: To activate specific paper trays in the 25 mode, perform the following:
1. Access the 25 mode (power ON while pressing the 2 and 5 keys).
2. Select [1. Software SW setting].
3. Use the arrows on the left to scroll to 18.
4. Use the arrows on the right to scroll to 0 for Tray 1, 1 for Tray 2, 2 for Tray 3, or 3 for Tray 4.
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7255
5. Press OFF for any tray that may be set to ON. This will allow each tray to function normally.
Note: Review the management list for 18-x codes to determine if a particular tray may have a problem with the lift up mechanism.
SPECIAL NOTE: This solution provided by Phillipe d'Ayral, KMBS, MIAMI
Description
FS110, J -73-02 at power up and a FINISHER RELAY BOARD HAS FAILED message.
Solution
CAUSE: ICP1 is open on the FRB.
SOLUTION: Replace the FRB (p/n 14J T-9320).
SPECIAL NOTE: Solution provided by Bob Cochrane, NORTHEAST COPIER SYSTEMS, INC.
Description
and/or folding.
Solution
noise.
64
7272
Description
F13-01 after outputting several copies.
Solution
CAUSE: Failed paper feed motor [M1] resulting in a speed abnormality detection by the PRCB.
SOLUTION: Replace the paper feed motor (p/n 56AA80010).
Special Note: Solution provided by J immy Gryder, RJ S Technologies / Abilene.
Description
PLEASE WAIT TRAY (x) RAISING message and/or a specific paper tray can not be selected (grayed out).
Solution
CAUSE: A specific paper tray has been deactivated in the 25 mode.
Notes:
1. The machine is designed to automatically deactivate a specific tray, in the 25 mode, if an 18-x failure code occurred and the customer selected the option
to bypass that tray.
2. The 18-x code may occur if a customer attempts to overfill any specific paper tray.
3. If a specific tray has been identified as the default paper source, and it has been deactivated in the 25 mode, the machine will display PLEASE WAIT
TRAY (x) RAISING.
SOLUTION: To activate specific paper trays in the 25 mode, perform the following:
1. Access the 25 mode (power ON while pressing the 2 and 5 keys).
2. Select [1. Software SW setting].
3. Use the arrows on the left to scroll to 18.
4. Use the arrows on the right to scroll to 0 for Tray 1, 1 for Tray 2, 2 for Tray 3, or 3 for Tray 4.
5. Press OFF for any tray that may be set to ON. This will allow each tray to function normally.
Note: Review the management list for 18-x codes to determine if a particular tray may have a problem with the lift up mechanism.
SPECIAL NOTE: This solution provided by Phillipe d'Ayral, KMBS, MIAMI
Description
Solution
Description
and/or folding.
Solution
noise.
Description
and/or folding.
65
7272
Solution
noise.
66
7410
Description
NO DEVELOPER message after replacing the developer set.
Solution
CAUSE: Model 7310 developer set (p/n 950-736) was installed.
SOLUTION: Install 7410 developer set (p/n 950-713).
SPECIAL NOTE: Solution provided by J ames Coston, KBT Portland.
Description
Only 1 out of every 3 or 4 print jobs will print. Eventually 'Out of Paper' error occurs in the queue. If the printer power is cycled OFF/ON, the remaining jobs in
the queue are printed.
Note: The HP* 4Plus driver is being used, the upper tray is set as the default, and Letter paper is selected.
Solution
CAUSE: The parallel port and print driver are not properly configured.
SOLUTION: Boot into the system BIOS and set the parallel port from ECP to standard (normal). In the advanced tab on the print driver, remove the check
beside 'Enable advanced printing features'.

SPECIAL NOTE: Solution provided by Matt McGinnis, Alternative Business Systems.
67
7415
Description
The message 'Replace Toner' is displayed intermittently on machines that are low volume.
Solution
CAUSE: The toner is coagulating to one side of the Print Cartridge or needs replacement.
SOLUTION: To confirm whether the Print cartridge needs replacement, perform the following:
1. Remove the Print Cartridge then shake it side to side several time.
2. Return Print Cartridge back into machine.
3. If the message does not return replacement is not necessary at this time.
4. If the message remains replace the Print Cartridge (Item#950704).
Note: Print Cartridge suggested yield is 7000 at 4% coverage, text size and images will low the yield to 4-5000.
Note: Verify the machines firmware is the latest level, version 1.4 or higher.
SPECIAL NOTE: Solution provided by Sonny Duong, KBT Orange County.
68
7812DXN
Description
Toner is flaking or bubbling on the prints.
Solution
CAUSE: Improper media settings causing the fuser temperature to be too low.
SOLUTION: To adjust the fuser temperature to match the paper weight, perform the following:
1. Press MENU until MEDIA MENU is displayed.
2. Press ITEM+until the correct tray's MEDIAWEIGHT is displayed.
3. Press VALUE (+or -) until the correct weight is selected. If the correct weight is selected, select the next heavier weight.
4. Press SELECT to accept the setting.
5. Press ONLINE to save the settings and exit the menu. Print from the application by using the printer default paper weight or selecting a heavier media
setting. If the machine is already at the heaviest weight setting, use a lighter paper.
SPECIAL NOTE: Solution provided by J im Boyic, KBT Portland.
Description
Paper jams exiting the fuser.
Solution
CAUSE: Paper is curling and hitting on the guides because the fuser temperature is too high.
3. Press VALUE (+or -) until the correct weight is selected. If the correct weight is selected, select the next lighter weight.
5. Press ONLINE to save the settings and exit the menu. Print from the application by using the printer default paper weight or selecting a lighter media
setting. If the machine is already at the lightest weight setting, use a heavier paper.
SPECIAL NOTE: Solution provided by J oe Nicolella, KBT Arlington.
Description
FUSER UNIT MISSING message at power up.
Solution
CAUSE: Fuser unit is not properly seated.
SOLUTION: Reseat fuser unit and ensure it is properly latched prior to closing the top cover of the printer.
SPECIAL NOTE: Solution provided by Richard Tovsen, Color Specialist, KBT Minneapolis.
Description
Excessive print time when a single page document is sent to the printer with more than one copy selected in the driver.
Solution
CAUSE: Collate mode is selected within the print driver. This will cause the PC to send multiple print jobs instead of one job printed multiple times.
SOLUTION: There are two methods for disabling the collate feature. The first method is from the application, while the second method is from the print driver.
To disable the collate feature from the application, perform the following:
1. Click on File from the tool bar.
2. Click on Print.
3. Click on Properties.
4. Click on Paper/Quality tab and then click on Advanced.
5. Click on Collate and in the drop down box click on No.
6. Click on OK to change setting.
To disable collate from the print driver, perform the following:
1. Click on Start and in the Start menu go to Settings.
2. Click on Printers.
3. Right click the appropriate driver and then click on Properties.
4. Click on the Advanced tab.
5. Click on Printing Defaults and then click on Advanced.
6. Click on Collate and then click the down arrow.
69
7812DXN
7. Click on No and then click Apply to save changes to the driver.
8. Click OK twice.
SPECIAL NOTE: Solution provided by Dwight Dean, Color Specialist, KBT Oakland.
70
7812N
Description
Solution
Description
Solution
Description
Solution
Description
Solution
2. Click on Print.
71
7812N
8. Click OK twice.
72
7821DXN
Description
Solution
Description
When printing from Microsoft* Office 97 or Office 2000, objects that are supposed to be gray print with a blue tint.
Solution
CAUSE: The printer is using a composite gray which is achieved by mixing cyan, magenta, yellow, and black. Depending on the shade of gray that is desired,
it may appear as though the gray has a blue (or other color) tint to the output.
SOLUTION: To disable printing composite gray, perform the following:
1. Within the Konica Printer PostScript driver properties, Click on the Device Settings Tab.
2. Under the Convert Gray Graphics to PostScript Gray, check 'Yes'. Selecting 'Yes' will give color control to the PostScript driver, which will use composite
black for gray, rather than combining colors to produce gray.
SPECIAL NOTE: Solution provided by Dave Nardone, Image Systems For Business, Inc.
Description
Solution
Description
Solution
2. Click on Print.
73
7821DXN
8. Click OK twice.
Description
Solution
74
7821N
Description
Solution
Description
Solution
Description
Solution
Description
Solution
2. Click on Print.
75
7821N
8. Click OK twice.
Description
No display on operation panel
Solution
CAUSE: Faulty power supply and engine main control board.
SOLUTION: Replace the power supply (p/n 40737401) and the main control board (p/n 41256206) at the same time to eliminate one board damaging the
other board.
SPECIAL NOTE: Solution provided by Richard Tovsen, Regional Consultant - Color for Konica Minolta Professional Services.
76
7823
Description
Poor color reproduction or image quality.
Solution
PROBABLE CAUSES:
1. Color calibration abnormality. Perform Gradation Adjustment as outlined in 7823 Service Manual. It is crucial to reset PRT Highlight and PRT Max Density
values to zero before each adjustment is performed. After setting the values to zero, power OFF/ON the 7823 to allow the data to be completely written
Compare to attached samples of Gradation Chart and Image Processing Data Sheets to determine if calibration is properly completed.
Notes:
1. Use high quality paper of a Brightness Scale of 96 or better when performing the Gradation Adjustment. For optimal performance, the end user should
also use this type of paper.
2. While the 7823 Service Manual recommends performing the Gradation Adjustment three times to ensure stability, the Gradation Adjustment may need to
be done 8 to 10 times to properly stabilize.
See pages D-137 , S-17 and S-32 in the 7823 Service Manual for information on performing the Gradation Adjustment and resetting the PRT
Highlights/PRT Max Density to zero.
2. The AIDC sensor mylar cover has become damaged or scratched. Replace the AIDC sensor (p/n 25TU-9100).
3. View the Drum Memory Document hyperlink for steps to troubleshoot drum problems.
Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
4. Failure to properly clean and replace parts at the required intervals. To ensure the optimal operation of the 7823, perform the 7823 Service Call Checklist
below:
Each visit or 5K, clean the following:
1. Oil regulating blade (p/n 1144-5803-05)
2. Oil collecting blade (p/n 1154-5852-01)
Each visit between 5K to 15K, clean the following:
1. Fuser entrance guide
2. Fuser roller thermistor - upper and lower
3. Fuser roller thermostat - upper and lower
4. Toner anti-spill seal (p/n 25TU55340)
5. Auxiliary erase lamp (p/n 25TU37240)
6. AIDC sensor (p/n 25TU-9100)
7. Mirror (1st, 2nd and 3rd)
8. Lens filter
9. Original glass
10. Paper separation corona assembly (p/n 11UM-2600)
11. Paper separation finger (p/n 11UM53980, 11UM53770, and 11UM53800)
12. Static charge roller (p/n 25TU45390)
13. Static charge roller rubber (p/n 25TU45010)
14. Static charge roller scraper (p/n 25TU45380)
15. Static charge roller cover (p/n 25TU45340)
16. Static charge roller assembly (p/n 11UM45370)
17. Transport sprocket (p/n 25TU77780)
Note: Failure to clean the fuser roller thermistor and thermostat (items 2 and 3) may cause a buildup that could cause intermittent fuser High/Low
temperature codes and generate unnecessary service calls.
Replace at 10K:
1. Grid mesh (p/n 25TU25140)
Replace at 15K:
1. Cleaning roller (p/n 25TU53200)
2. Oil filter (p/n 25TU53610)
3. PC drum charge corona wire assembly (p/n 11UM25090)
4. Cleaning blade (p/n 25TU55400)
4. Clean the corona wire with cotton swab and alcohol, wipe wire with clean cloth to remove any residual.
5. Clean the grid with a Scotchbrite* pad.
Description
How to setup a quick copy match from the glass.
77
7823
Solution
Set J ob Memories for different color copy applications with the appropriate color adjustments already made in different J ob Memory location.
Description
Squeaking noise and/or marks on copies.
Solution
CAUSE: Worn bushings on the fuser oil application unit.
SOLUTION: Replace bushings (p/n 25TU78090).
SPECIAL NOTE: Solution provided by J oe Nicolella, Color Specialist, KBT Arlington.
Description
Marks on copies.
Solution
CAUSE: Paper dust build up on the oil regulating blade in the fuser unit.
SOLUTION: Clean or replace the oil regulating blade (p/n 25TU54061). The scheduled replacement interval is 120,000 copies.
SPECIAL NOTE: Solution provided by Robert Madsen, Color Specialist, KBT Dallas.
78
7832
Description
Squeaking noise and/or marks on copies.
Solution
CAUSE: Worn bushing on the fuser oil application unit.
SOLUTION: Replace bushing (p/n 25TU78090).
SPECIAL NOTE: Solution provided by J oe Nicolella, Color Specialist, KBT Arlington.
Description
Marks on copies
Solution
CAUSE: Paper dust build up on the oil regulating blade in the fuser unit.
SOLUTION: Clean or replace the oil regulating blade (p/n 25TU54061). The scheduled replacement interval is 120,000 copies.
SPECIAL NOTE: Solution provided by Robert Madsen, Color Specialist, KBT Dallas.
79
7915
Description
Right side door not closing properly.
Solution
CAUSE: The arms (hinges) on the right side door are broken.
SOLUTION: Replace short arm (p/n 111T20100) and long arm (p/n 111T20110). These arms (hinges) are located on the lower left corner of the right side
door.
80
7920
Description
Right side door not closing properly.
Solution
CAUSE: The arms (hinges) on the right side door are broken.
SOLUTION: Replace short arm (p/n 111T20100) and long arm (p/n 111T20110). These arms (hinges) are located on the lower left corner of the right side
door.
Description
Toner dropping on copies.
Solution
CAUSE: The separator claws are riding on the transfer belt.
SOLUTION: Adjust the separator claws so they do not ride on the transfer belt. Turn the adjustment screw clockwise (allen screws are mounted on the
separator claw brackets) until the separator claws are riding away from transfer belt.
SPECIAL NOTE: Solution provided by Eric Hanson and Mike Stephens, Quality Business Systems.
81
8050
Description
Solution
CAUSE: Inversion gears slipping
SOLUTION: Replace gears (p/n 65AA77650 and p/n 65AA77670)
SPECIAL NOTE: Solution provided by Robert B. Plowman, Regional Consultant - Color for Konica Minolta Professional Services.
Description
Black lines, marks, spots and/or streaks on copies.
Solution
CAUSE: Failed charge wire.
SOLUTION: Replace the charge wire (p/n 65AA25080).
SPECIAL NOTE: Solution provided by J ose Teixeira, KMBS CONNECTICUT
Description
J 32-04 and/or J 17-16 during operation.
Solution
CAUSE: The paper exit guide unit attached by the fuser exit was bent when trying to reinstall the transport area causing the paper exit middle roller (p/n
65AA49050) and paper feed roller bearing (p/n 25AA75090) to fall out of position.
Note: The illustration on page 162 item #6 in the 8050 parts manual is incorrect. The positioning of the paper feed roller bearing (p/n 25AA75090) located
towards the rear of the exit unit in the machine is correct. There is no e-clip holding that bearing in place.
SOLUTION: Reinstall the middle paper exit roller and the bearing(s).
Description
Solution
CAUSE: PS27 or PS28 paper conveyance photosensors failed.
SOLUTION: Confirm that the two photosensors work in 47 multimode. input code 20, press P-03-P (PS27) and P-04-P (PS28). Replace either photosensor
(p/n 56AA85520) as needed.
Description
J 32-04. J amming in the paper exit guide.
Solution
CAUSE: Large copy jobs of glossy paper are run which causes a buildup of toner on the guide behind the paper exit roller.

SOLUTION: Cean the buildup of toner on the guide plate
Description
Images scanned to the 8050/IP901 have a color background when scanning color and a gray background when scanning black and white.
Solution
CAUSE: The cable between the IP901 and the 8050 is not fully seated or has a damaged pin on the connector.
82
8050
SOLUTION: Reseat the cable and inspect the connector for damage.
SPECIAL NOTE: Solution provided by Richard Fox, TML Enterprises, Inc.
Description
SC33-03 during operation.
Solution
CAUSE: PS24 (2nd transfer home position) is not securely snapped into frame causing erratic home timing.
SOLUTION: Reseat photosensor in frame.
SPECIAL NOTE: Solution provided by Randall Sea, KMBS HOUSTON.
Description
PageScope Address Book utility is missing the model drop-down list in the main window.
Solution
CAUSE: The monitor resolution was set below 1024x768, 16 bit color.
SOLUTION: Set the monitor resolution to 1024x768, 16 bit color or better.
SPECIAL NOTE: Solution provided by Charles Wallace, EASTERN COPY PRODUCTS.
Description
Printing slowly after flashing to latest level firmware.
Solution
CAUSE: Incorrect 25 mode dipswitch settings.
SOLUTION: Set the following 25 mode dipswitches: 2-2 to 1, 28-2 to 0, 29-2 to 1, 29-6 to 1. These settings are for productivity and some copy/print quality
may be reduced.
SPECIAL NOTE: Solution provided by Robert B. Plowman, Regional Consultant - Color Konica Minolta Professional Services
83
bizhub C350
Description
Controller is not being recognized by the engine.
Solution
CAUSE: The Controller type is not set properly.
SOLUTION: In the TECH REP mode, select System Input, and then Peripheral setting. For an external Fiery* IC401 controller Set the Controller number to 2,
Mode 1. For the STANDARD built in controller the Peripheral setting would be Controller 3.
Controller Type. Machine Peripheral Setting.
External Fiery controller IC401 Controller 2, Mode 1
C350 PCL Internal Controller Controller 3
CAUSE: The incorrect memory is installed.
SOLUTION: Verify that the 128MB memory upgrade is order number 7640000190.
Description
How to staple in the upper left corner of legal paper (8.5x14).
Solution
To staple 8.5x14 in the upper left corner, perform the following:
1. Select orig copy, select direction of print, select orientation all the way on the right (select box under), enter, select basic screen, output, select single
staple.
2. Place documents head up (top away from ADF), select copy quantity, and start.
SPECIAL NOTE: Solution provided by Thomas Cassimere, KMBS NEW ORLEANS
84
bizhub C451
Description
Squeaking noise from the fusing unit.
Solution
CAUSE: Fusing unit failure.

SOLUTION: Replace the fusing unit (p/n A00J R72122). Serial number cut-in is as follows:
bizhub C550 A00J 010008998 and below
bizhub C451 A00K010009747 and below
bizhub C650 A00H010001659 and below
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS/SSD
85
bizhub C550
Description
Solution

86
bizhub C650
Description
Solution

87
CF2002
Description
Cyan & yellow lines (intermittent fuzzy color image/repeat color image every 65mm) only when copying from the platen glass.
Solution
CAUSE: Failed IC202 (Dallas Chip/NOVRAM/RAM Pack) on the PWB-F board.
SOLUTION: Replace IC202 (p/n 12ZS-9530) on the PWB-F board (p/n 12ZS-9530).
Note: Software counters will be reset and settings will have to be re-entered.
SPECIAL NOTE: Solution provided by Robert B. Plowman, DSM Color Graphics Specialist S.E Region, Konica Minolta Professional Services
88
CF3102
Description
Cyan & yellow lines (intermittent fuzzy color image/repeat color image every 65mm) only when copying from the platen glass.
Solution
CAUSE: Failed IC202 (Dallas Chip/NOVRAM/RAM Pack) on the PWB-F board.
SOLUTION: Replace IC202 (p/n 12ZS-9530) on the PWB-F board.
Note: Software counters will be reset and settings will have to be re-entered.
SPECIAL NOTE: Solution provided by Robert B. Plowman, DSM Color Graphics Specialist S.E Region, Konica Minolta Professional Services
89
Dispatcher
Description
Dispatcher 2.0 for Alchemy* will not install on Microsoft* Windows 98. A Windows error message may appear stating that a
file is missing.
Solution
CAUSE: Windows 98 requires updates.
SOLUTION: Make sure all latest Windows 98 OS Service Packs and patches have been installed; especially the one called
Windows 98 Customer Service Packs .
SPECIAL NOTE: Solution provided by Greg McDermott, KBT WINDSOR
90
FAX 9660
Description
Paper jams in the fuser unit.
Solution
CAUSE: Soiled or worn lower fuser roller.
SOLUTION: Clean and/or replace the roller (p/n 53343701).
SPECIAL NOTE: Solution provided by Steven Deutsch, KBT Minneapolis.
91
FAX 9750
Description
Solution
92
FAX 9760
Description
Solution
93
FAX 9765
Description
Solution
SOLUTION: Clean and/or replace the roller (p/n 3PB4083-6064P002).
94
FAX 9820
Description
Solution
95
FAX 9825
Description
Intermittent jamming under the drum.
Solution
CAUSE: Paper drive assembly, motors and\or drum are binding.
SOLUTION: To resolve the problem, perform the following:
1. To verify the drum unit is not packed with toner, perform the following:
a. Remove the toner stick.
b. If toner is packed to the top of toner entrance, vacuum out a small portion of the toner.
c. Run some copies through the FAX 9825.
d. Replace the drum (Item #950121), as necessary.
Note: This can be caused by adding toner before the Add Toner message is lit
2. Clean and lubricate the drive assembly gears and roller shafts with lithium grease. Replace the following parts, as necessary:
Pick Up roller assembly (p/n 7660-00010-00)
Pick Up roller bearings (p/n 7660-00054-00)
One-way clutch gear (p/n 7660-00047-00)
Fuser idler gear (p/n 7660-00048-00)
Eject Roller gear (p/n 7660-00049-00)
Stepping motor gear (p/n 7660-00046-00)
Reduction gear (p/n 7660-00050-00)
3. If necessary, return the printer control board (p/n 6200-00025-00) to the Electronic Service Center for modification and reinstall it when it has been returned.
CAUTION: Do not replace the Printer CB until steps 1 and 2 have been completed.
Notes:
1. See FAX 9825 Technical Bulletin 2 for repair procedures .
2. To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
Description
Solution
SOLUTION: Clean and/or replace the roller (p/n 7660-00014-00).
96
FAX 9830
Description
Solution
97
FAX 9880
Description
Solution
98
FAX 9925
Description
Solution
99
FAX 9930
Description
Solution
100
FAX 9980
Description
Solution
101
Fiery X3e for 7832
Description
Fiery X3e*, the system code is corrupted.
Solution
CAUSE: The printer main body was turned OFF without first turning OFF the controller.
SOLUTION: Instruct the operators to turn OFF the controller prior to turning OFF the printer. If you are servicing the printer, requiring that it be turned
OFF/ON repeatedly, remove the controller. To turn OFF the controller, perform the following from the Fiery control panel:
1. Press the Menu button.
2. Press the Up Arrow four times. The display will read [Functions Shut Down].
3. Press the Set button.
Description
Fiery X3e*, how to turn OFF the controller.
Solution
To turn OFF the controller, perform the following from the Fiery control panel:
1. Press the Menu button.
2. Press the Up Arrow four times. The display will read [Functions Shut Down].
3. Press the Set button.
102
Fiery X3e for 7915/7920
Description
What is the part number for the 7920 Fiery* X3e system software?
Solution
7920 Fiery X3e system software part number is 45019353.
This file can also be downloaded from ftp://fieryx3e:7920@ftp.konicabt.com
103
Fiery X3e PLUS
Description
Fiery* X3e PLUS on 8031 color copier sets itself to "OFFLINE" on the work station computer. It can be ping and it will make one (1) print if the computer is
rebooted, but falls back to the offline condition. Print spooler and TCP/IP* address are functioning.
Solution
CAUSE: When an ALERT is indicated on the 8031, the Fiery goes offline (example: "Install staple cartridge" message).

SOLUTION: Replace the staple cartridge or disconnect the FS135 finisher.
SPECIAL NOTE: Solution provided by Eladio Perez, U. S. IMAGING SOLUTIONS
104
FORCE60
Description
Solution
unit.
Description
J 34-04 when printing dark or black originals in the 1:2 or 2:2 mode only.
Solution
105
Force65
Description
Solution
Description
Solution
106
Force75
Description
J 92-02 when making 1:2 or 2:2 prints.
Solution
Description
Solution
Description
Solution
Description
J 92-3 while in idle.
Solution
CAUSE: PS58 (ADU paper reverse) is contaminated with paper dust.
SOLUTION: Clean PS58 using the following procedure to access:
1. Remove the fixing unit.
2.. Remove the fixing fan cover (p/n 55VA47100) by removing 2 screws, being careful as to not damage any wiring. The fan will come out with the cover.
3. Remove the fixing mounting plate by removing 4 screws, again being careful as to not damage any wiring.
4. Clean PS58 and the surrounding area using a blower brush or canned air.
SPECIAL NOTE: Solution provided by Fred Veader, KBT Boston, MA.
107
Force85
Description
Error code 50-03 at power up.
Solution
CAUSE: A damaged ADU driver board.
SOLUTION: Replace the ADU driver board (p/n 56GA-9072).
SPECIAL NOTE: This solution provided by Ken Morales of SBP IMAGE SOLUTIONS.
108
IP-011
Description
Controller is not recognized by the main body.
Solution
CAUSE: F1 on the Printer Relay Board (P/N 13FM-9021) is open.
SOLUTION: Replace F1 on the Printer Relay Board and reload system software if necessary.
SPECIAL NOTE: Solution provided by Don Williamson, Conway Office Products, Inc.
Description
Unable to communicate with the IP unit.
Solution
CAUSE: DSL or cable broadband internet connection was recently installed. This may cause the TCP/IP scheme on the network to change.
SOLUTION: Work with the network administrator to edit the IP address for the printer or router to allow the printer to work properly on the network.
SPECIAL NOTE: Solution provided by J erry Murri, Integration Specialist, KBT Oakland
Description
The IP-P2P (peer-to-peer) redirected port is not listed under 'Print to the following port' drop down field within the print driver properties.
Solution
CAUSE: The 'select' (S) flag was not enabled within the IP-P2P utility.
SOLUTION: To enable 'select' (S) flag within IP-P2P utility, perform the following:
1. Click on Start button.
2. Click on Programs.
3. Click on IP-P2P.
4. Click on Printers button.
5. Click on the available printer entry in the 'Available Printers' field.
6. Click 'Select' button.
7. Click OK twice.
8. Verify redirected port can be selected within 'Print to following port' drop down menu within print driver properties.
9. Click Apply button to accept the change.
SPECIAL NOTE: Solution provided by Victor Miranda, Integration Specialist, KBT Long Island.
109
IP-201
Description
Solution
110
IP-301
Description
Solution
Description
Solution
3. Click on IP-P2P utility.
7. Click OK twice.
9. Click the Apply button to accept the change.
111
IP-302
Description
Cannot select stapling or LCT tray from application's printer properties after migrating IP302 PCL* driver from Windows* NT server to Windows 9x or ME
workstation.
Solution
CAUSE: The finisher and LCT options are not enabled during the installation of PCL driver.
SOLUTION: To enable the finisher and LCT options, perform the following:
1. Click on Start.
2. Highlight Settings.
4. Right click on the IP302 PCL driver.
6. Click on Device Options tab.
7. Click on Installable Options tab.
8. Select appropriate finisher and click on check box next to 'Large Capacity Tray' to enable this feature.
9. Click Apply button to enable the change.
10 Test the functionality of driver by stapling multi-page document from an application.
SPECIAL NOTE: Solution provided by Victor Miranda, KBT Long Island.
Description
Solution
Description
Solution
Description
Cannot select stapling or LCT from application's printer properties after migrating IP302 PostScript* driver from Windows* 2000 or NT server to Windows 9x or
ME workstation.
Solution
CAUSE: The finisher and LCT options are not enabled during the installation of the driver on the Windows 9x or ME workstation.
SOLUTION: To enable the finisher and LCT options within the print driver, perform the following:
1. Click on Start.
2. Highlight Settings
4. Right click on the IP302 PostScript driver.
7. Click on 'Finisher Installed' within 'Installable options' field
8. Select appropriate finisher within 'Change setting for:' field
9. Click on 'Large Capacity Tray' within 'Installable options' field.
10. Change 'Large Capacity Tray' within 'Change setting for:' field to Installed.
12. Test the functionality of driver by stapling multi-page document from an application.
SPECIAL NOTE: Solution provided by Victor Miranda, Integration Specialist, KBT Long Island
112
IP-302
* Trademark ownership information .
Description
Cannot select stapling or LCT from application's printer properties after migrating IP302 PostScript* driver from Windows* 2000 or NT server to Windows 9x or
ME workstation.
Solution
CAUSE: The finisher and LCT options are not enabled during the installation of the driver on the Windows 9x or ME workstation.
SOLUTION: To enable the finisher and LCT options within the print driver, perform the following:
1. Click on Start.
7. Click on 'Finisher Installed' within 'Installable options' field.
8. Select appropriate finisher within 'Change setting for:' field.
9. Click on 'Large Capacity Tray' within 'Installable options'.
10. Change 'Large Capacity Tray' within 'Change setting for:' field to Installed.
11 Click Apply button to enable the change.
Description
Cannot select stapling or LCT tray from application's printer properties after migrating IP302 PCL* driver from Microsoft* Windows NT server to Windows 9x or
ME workstation.
Solution
CAUSE: The finisher and LCT options are not enabled during the installation of the PCL driver.
SOLUTION: To enable the finisher and LCT options, perform the following:
1. Click on Start.
7. Click on Installable Options tab.
8. Select appropriate finisher and click on check box next to 'Large Capacity Tray' to enable this feature.
SPECIAL NOTE: Solution provided by Victor Miranda, Integration Specialist, KBT Long Island
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
113
IP-302
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
114
IP-303
Description
Solution
Description
A document, that was scanned on the IP601, takes an excessive amount of time to print on an IP303.
Solution
CAUSE: Format conversion incompatibility.
SOLUTION: As a temporary solution, use the HP* 5Si print driver to print the scanned document. It is highly recommended to install the PostScript* option
(PCUA 950809) for reliable printing.
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
115
IP-304
Description
Solution
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
116
IP-402
Description
How to recover a failed EIC (engine interface card).
Solution
To recover the EIC, perform the following:
1. Download the 'eicrecover.exe' application from the Konica FTP site .
2. Double-click on the file to extract to floppy disk.
Note: This procedure creates a bootable floppy disk.
3. Remove all PCI cards; disconnect IDE data cables, floppy drive data cable, LED wiring harness and power supply wiring harness from the motherboard.
4. Remove motherboard from the case.
Note: The EIC cannot be inserted into a PCI slot with the motherboard installed in the case.
5. Insert a plastic standoff in each corner of the motherboard.
6. Reconnect the power supply wring harness to the motherboard.
7. Reconnect the floppy drive data cable to the FD connector on the motherboard.
8. Insert the EIC into a PCI slot.
CAUTION: Other PCI cards can be damaged during the recovery process. The video card does not have to be installed unless required by the BIOS.
9. Boot the computer with the EIC recovery disk installed.
10. Power off the computer for approximately one minute after the floppy disk LED goes OFF.
Note: The EIC firmware version is 0.15b (used with system software version 2.1.0.).
11. Reinstall the EIC in the engine.
12. Connect the IP402 to EIC via the copier interface cable.
13. Power ON the engine only. Wait for the engine to get to 'Ready' state.
14. Power ON the IP402 with appropriate disk of system software loaded on the controller.
a. Startup version 2.1.0: Load disk 6 of this system software version.
b. Startup version 4.1.2: Load disk 6 of this system software version.
c. Startup version 4.2.0: Load the 4.2.0 patch disk.
SPECIAL NOTE: Solution provided by Philip Brogniez, Integration Specialist, KBT Dallas.
Description
How to recover a failed EIC (engine interface card).
Solution
To recover the EIC, perform the following:
1. Download the 'eicrecover.exe' application from the Konica FTP site .
2. Double-click on the file to extract to floppy disk.
Note: This procedure creates a bootable floppy disk.
3. Remove all PCI cards; disconnect IDE data cables, floppy drive data cable, LED wiring harness and power supply wiring harness from the motherboard.
4. Remove motherboard from the case.
Note: The EIC cannot be inserted into a PCI slot with the motherboard installed in the case.
5. Insert a plastic standoff in each corner of the motherboard.
6. Reconnect the power supply wring harness to the motherboard.
7. Reconnect the floppy drive data cable to the FD connector on the motherboard.
8. Insert the EIC into a PCI slot.
CAUTION: Other PCI cards can be damaged during the recovery process. The video card does not have to be installed unless required by the BIOS.
9. Boot the computer with the EIC recovery disk installed.
10. Power off the computer for approximately one minute after the floppy disk LED goes OFF.
Note: The EIC firmware version is 0.15b (used with system software version 2.1.0.).
11. Reinstall the EIC in the engine.
12. Connect the IP402 PLUS to EIC via the copier interface cable.
13. Power ON the engine only. Wait for the engine to get to 'Ready' state.
14. Power ON the IP402 PLUS with appropriate disk of system software loaded on the controller.
a. Startup version 2.1.0: Load disk 6 of this system software version.
b. Startup version 4.1.2: Load disk 6 of this system software version.
c. Startup version 4.2.0: Load the 4.2.0 patch disk.
SPECIAL NOTE: Solution provided by Philip Brogniez, Integration Specialist, KBT Dallas.
Description
Solution
117
IP-402
Description
Solution
Description
Cannot select stapling or one of drawerbase trays from application's printer properties after migrating IP402 PostScript* driver from Windows* 2000 or NT
server to Windows 9 xs or ME workstation..
Solution
CAUSE: The finisher and drawerbase options are not enabled during the installation of the driver on the Windows 9x or ME workstation.
SOLUTION: To enable the finisher and drawerbase options within the print driver, perform the following:
1. Click on Start.
7. Click on 'Finisher Installed' within 'Installable Options' field.
9. Click on 'Drawer Base' within 'Installable options' field.
10. Select appropriate drawerbase within Change setting for:' field.
Description
Cannot select stapling or one of trays for drawerbase from application's printer properties after migrating IP402 PCL* driver from Windows* NT server to
Windows 9x or ME workstation.
Solution
CAUSE: The finisher and drawerbase options are not enabled during the installation of PCL driver.
SOLUTION: To enable the finisher and drawerbase options, perform the following:
1. Click on Start.
7. Click on Options tab.
8. Click on FS105 radio button.
9 Select appropriate drawerbase from the drop down menu.
Description
Cannot select stapling or one of trays for drawerbase from application's printer properties after migrating IP402 PCL* driver from Windows* NT server to
Windows 9x or ME workstation.
118
IP-402
Solution
CAUSE: The finisher and drawerbase options are not enabled during the installation of PCL driver.
SOLUTION: To enable the finisher and drawerbase options, perform the following:
1. Click on Start.
7. Click on Options tab.
8. Click on FS105 radio button.
9 Select appropriate drawerbase from the drop down menu.
Description
Cannot select stapling or one of drawerbase trays from application's printer properties after migrating IP402 PostScript* driver from Windows* 2000 or NT
server to Windows 9 xs or ME workstation..
Solution
1. Click on Start.
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
Description
119
IP-402
Solution
3. Click on IP-P2P.
7. Click OK twice.
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
120
IP-411
Description
Solution
Description
Cannot select stapling or one of the drawerbase trays from application's printer properties after migrating IP411 PostScript* driver from Microsoft* Windows
2000 or NT server to Windows 9x or ME workstation.
Solution
1. Click on Start.
121
IP-412
Description
Solution
Description
When updating firmware with only a print controller installed (no fax kit), parallel update failed and print controller became totally unresponsive.
Solution
CAUSE: Print controller is locked up and will not reset.
SOLUTION: Disconnect all connectors from the print controller and remove it from the 7415 for a few minutes. Reinstall and try flashing the print controller.
SPECIAL NOTE: Solution provided by Robert Gauthier, Sayes Office Supply.
122
IP-413
Description
KN305, unable to communicate with the NIC after installation.
Solution
CAUSE: The IP413 and KN305 are at an incompatible firmware version for proper communication with the main body.
SOLUTION: Flash upgrade the KN305 firmware code to version C.38 (or higher) and flash upgrade the IP413 firmware code to version 3.27 (or higher). The
latest firmware can be downloaded from the Konica FTP site .
SPECIAL NOTE: Solution provided by Roland Koennecke, KMPS.
Description
Solution
123
IP-421
Description
Internet Explorer* version 5.0 print jobs are locking up the IP421 using the latest PCL driver when a hard drive is installed. All other applications are printing
correctly.
Solution
CAUSE: Hard drive spooling was enabled.
SOLUTION: To disable hard drive spooling, perform the following:
1. Press SCANNER/PRINTER.
2. Press SETTING on the touchscreen.
3. Press 2 for 'CONTROLLER SET'.
4. Press OK.
5. Press 2 for 'SPOOL'.
6. Press OK.
7. Press 2 for 'OFF'.
8. Press OK.
9. Press CANCEL twice.
10. Press COPY button to return to standby mode.
Description
Intermittent lock-up when printing from various applications.
Solution
CAUSE: The data spooled on the hard drive is corrupted.
SOLUTION: To recover the IP from lockup condition, perform the following:
1. Press SCANNER/PRINTER button.
3. Press NEXT on the touchscreen.
4. Press 6 for [Format HD] on the touchscreen.
5. Press OK.
6. Press 1 for [YES]. .
7. Press OK to format the hard drive. The machine will display 'Power Off and restart the system' after a period of time.
8. Power the main body OFF/ON for ten seconds with SW1 at the left rear side of the machine.
9. Print IP421 configuration page to confirm operational status of the IP.
To disable hard drive spooling, perform the following:
4. Press OK.
6. Press OK.
8. Press OK.
SPECIAL NOTE: Solution provided by Roland Koennecke, Integration Specialist, KBT Houston.
Description
After installing the PostScript* CPC, additional memory, and the hard disk drive, the IP421 will not boot up.
Solution
CAUSE: Incompatible firmware on IP421 and the main body.
SOLUTION: Update the system code on the IP421 to latest version and ensure that the main body is flashed to its compatible version. The latest version of
PCL* and PostScript system software is available on the Konica FTP site .
SPECIAL NOTE: Solution provided by Gerry Stang, KBT Minneapolis.
124
IP-421
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
Description
Solution
125
IP-422
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
Description
When printing images that were scanned from the IP422, some images will print completely black.
Solution
CAUSE: Printer driver issue.
SOLUTION: Instead of changing properties in Kodak* Imaging or other viewer, change the setting in the PCL* print driver. Go to Printing Preferences
Options Printer Language. Change setting from PCL-5E to PCL-6.
SPECIAL NOTE: Solution provided by Rock J anecek, Burtronics Business Systems.
Description
Solution
126
IP-431
Description
Intermittent lockups when printing from various applications.
Solution
CAUSE: The data spooled on the hard drive is corrupted.
SOLUTION: To recover the IP from lockup condition, perform the following:
1. Press PRINTER button.
3. Press NEXT on the touchscreen.
4. Press 6 for [Format HD] on the touchscreen.
5. Press OK.
6. Press 1 for [YES].
7. Press OK to format the hard drive. The machine will display 'Power Off and restart the system' after a period of time.
8. Power the main body OFF/ON for ten seconds with SW1 at the left rear side of the machine.
9. Print IP431 configuration page to confirm operational status of the IP.
To disable hard drive spooling, perform the following:
SOLUTION: To disable hard drive spooling, perform the following:
1. Press PRINTER.
4. Press OK.
6. Press OK.
8. Press OK.
SPECIAL NOTE: Solution provided by Roland Koennecke Integration Specialist, KBT Houston
Description
PCL* print jobs from Microsoft* Internet Explorer version 5.0 are locking up the IP431 with the hard drive installed. All other applications are printing correctly.
Solution
CAUSE: Hard drive spooling was enabled.
SOLUTION: To resolve the IP locking up, perform the following:
3. Press 2 for 'CONTROLLER SET', then press OK.
4. Press 2 for 'SPOOL', then press OK.
5. Press 2 for 'OFF', then press OK.
Description
After installing the PostScript* CPC, additional memory, and the hard disk drive, the IP431 will not boot up.
Solution
CAUSE: Incompatible firmware on IP431 and the main body.
SOLUTION: Update the system code on the IP431 to latest version and ensure that the main body is flashed to its compatible version. The latest version of
PCL* and PostScript system software is available on the Konica FTP site .
Description
127
IP-431
Excessive delay when printing an Adobe* PDF document using the PCL* print driver.
Solution
CAUSE: Requires changing the print driver properties.
SOLUTION: To increase the print output time, in the print driver properties, change the Printer Default Option to TrueType Rasters. In most cases, the
addition of the PostScript* option will allow faster output print time.
SPECIAL NOTE: Solution provided by Victor Miranda, KBT Long Island.
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
Description
How to prevent "PostScript* Error command string too complex" message when printing large PDFs or other file types with the visual driver.
Solution
Install the Adobe* PostScript driver for problem files. The visual PostScript driver can be retained for full functionality.
Note: The latest PostScript drivers are available for download from the [[Print Driver Selector| URL http://www.konicabt.com/Support/Drivers]] on the Konica
website and on the FTP site .
128
IP-432
Description
PRINTER BOARD FAILURE message after installing memory.
Solution
CAUSE: MU413A was installed in the IP432 instead of the MU404 or MU405.
SOLUTION: Install the MU404 or MU405 memory upgrade. See the 7145 System Configurator .
SPECIAL NOTE: Solution provided by Bill Covington, E.G.P. Inc.
129
IP-511
Description
Unit will not initialize after upgrading the system code of the IP511.
Solution
CAUSE: The IP511 NIC firmware should be upgraded before the IP511 system code.
SOLUTION: To clear the error, it is recommended to temporarily downgrade the IP511 system code to the previous version. Update the NIC to the desired
level and then update the IP511 system code.
Description
Unable to install system software version 6.0.0 using a Microsoft* Windows 95 laptop. Nothing happens after the Tera Term utilty is executed and the code is
not upgraded.
Solution
PROBABLE CAUSES:
1. The IP unit's VX Works operating system is not allowing theTeraTerm macro to initiate.
To update IP511 system code to 6.0.0 (or higher), perform the following:
a. Power OFF the main body after the "IP511usupdate.bat" file is done and the printer display panel indicates that the update is successful.
b. Start the TeraTerm macro running in the background.
c. When powering the IP/Main body ON, from the TeraTerm screen, at the memory check, press the "k" and "a" in order to get into the embedded DOS
mode.
d. The TeraTerm macro will then initiate.
What previously happened was the controller attempted booting the full operating system and did not allow the TeraTerm macro to take effect. So, by
bypassing the IP's VX Works OS, the macro could take effect.
SPECIAL NOTE: Solution provided by Mike Mitchell, X-TECH LASER PRINTING, INC.
2. The Windows 95 laptop may not be upgraded to the OSR 2 level.
When upgrading the system software to version 6.0.0 with the Tera Term Pro utility, please check for the proper system requirements:
a. Intel* Pentium* processor
b. Microsoft Windows 95 OSR 2.0, Windows 98, Windows Millennium Edition, Windows NT 4.0 with Service Pack 5 or 6, Windows 2000, or Windows XP
(recommended upgrade procedure)
c. 16MB of RAM
d. 2MB of available hard-disk space
Description
The IP511 NIC is dropping off the network when connected to a switch port running at 100Mbps.
Solution
CAUSE: The switch was set to 100Mbps and Full Duplex.
SOLUTION: The administrator will have to set the NIC port on the switch box to Half Duplex.
SPECIAL NOTE: Solution provided by Doug How, Integration Specialist, KBT San Francisco
Description
When updating the firmware of the IP511 using a laptop running Microsoft* Windows 2000, the laptop will blue screen during the flash procedure.
Solution
CAUSE: Norton* Antivirus is active during the flash procedure.
SOLUTION: When upgrading the firmware of the IP511, disable Norton Antivirus before proceeding with the flash upgrade.
SPECIAL NOTE: Solution provided by Reggie McKinnon, KBT New York
Description
130
IP-511
E49-01 several minutes after power up.
Solution
CAUSE: Failed IP511 memory module.
SOLUTION: To check the memory module, perform the following:
1. Power the printer OFF (using the main power switch located on the rear left side of the main body).
2. Remove any additional memory modules, which have been installed on the IP unit.
3. Power the copier ON. If, the IP boots up successfully one or more of the memory modules has failed. Replace the memory modules [MU-404/64MB]
(Item #950218) or [MU405/128MB] (Item #950219) as necessary.
SPECIAL NOTE: Solution provided by Francis Fischer, PACIFIC OFFICE AUTOMATION / BEAVERTON
Description
Updating from version 6.0.0 to 6.2.0 system code fails when additional memory is installed.
Solution
CAUSE: The update macro does not properly send the 'KA' keystrokes if an extended boot time is set up due to additional installed memory.
SOLUTION: When the machine boots up after running the macro, type the 'ka' at the memory check so that it will boot into DOS. The macro will work
properly after that, and the update will complete normally.
SPECIAL NOTE: Solution provided by Brian Miller*, LEWAN & ASSOC./OFFICE SOLUTIONS
Description
How to install the Konica Visual PostScript* driver in a Microsoft* Windows 2003 cluster environment. The driver is not able to be installed.
Solution
The NDPS Visual driver is available for download from the [[Print Driver Selector| URL http://www.konicabt.com/Support/Drivers]] on the Konica website and
on the FTP site .
SPECIAL NOTE: Solution provided by Charles Wallace, EASTERN COPY PRODUCTS
Description
Blank LCD on the main body after rebooting.
Solution
CAUSE: Power was switched ON prematurely.
SOLUTION: After powering the main body OFF, you must wait at least 30 seconds before powering ON. It will take a few minutes before unit indicates that it
is going through the initialization.
SPECIAL NOTE: Solution provided by Andy King, KBT San Diego.
Description
Solution
Description
Unable to view a scanned document in PDF using Adobe* Acrobat* 3.0.
Solution
To view the PDF, Acrobat Reader 5.0 must be installed. Acrobat Reader can be downloaded for free from the Adobe Web site at:
131
IP-511
Description
Cannot select staple, punch, trim, cover sheet feeder or LCT from the application printer properties after migrating IP511 Adobe* or Visual PostScript* drivers
from Microsoft* Windows NT server to Windows 9x or ME workstation.
Solution
CAUSE: The finisher, punch unit, trimmer unit, cover sheet feeder and LCT options are not enabled during the installation of Adobe or Visual PostScript
drivers.
SOLUTION: To enable the finisher, punch unit, trimmer unit, cover sheet feeder unit and LCT options within Visual PostScript, perform the following:
1. Click on Start.
7. Select finisher and other options from the drop down menu.
Note: The FS110 will have selected before punch unit. The 'FS210' will have selected before the cover sheet feeder, trimmer unit or punch unit. .
9. Test the functionality of the driver by stapling multi-page document.
To enable finisher, punch unit, trimmer unit, post sheet feeder unit and LCT options within Adobe PostScript driver, perform the following:
1. Click on Start.
7. Click on appropriate option within 'Installable options' field.
8. Select appropriate model number option within 'Change setting for:' field.
Note: The 'FS110' for finisher will have to be selected before punch unit. 'FS210' for finisher will have to be selected before the cover sheet feeder, trimmer
unit or punch unit.
9. Repeat steps 7 and 8 until all desired options are selected.
Note: The drivers are available for download from the [[Print Driver Selector| URL http://www.konicabt.com/Support/Drivers]] on the Konica website and on
the FTP site .
SPECIAL NOTE: Solution provided by Victor Miranda, KMBS Windsor (KMPS)
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
Description
How to prevent "PostScript* Error command string too complex" message when printing large PDFs or other file types with the visual driver.
132
IP-511
Solution
Install the Adobe* PostScript driver for problem files. The visual PostScript driver can be retained for full functionality.
Note: The latest PostScript drivers are available for download from the [[Print Driver Selector| URL http://www.konicabt.com/Support/Drivers]] on the Konica
website and on the FTP site .
133
IP-601
Description
Solution
Description
Cannot select staple, punch, trim, cover sheet feeder or LCT tray from the application printer properties after migrating IP601 Adobe* or Visual PostScript*
drivers from Microsoft* Windows NT server to Windows 9x or ME workstation.
Solution
CAUSE: The finisher, punch unit, trimmer unit, cover sheet feeder and LCT options are not enabled during the installation of Adobe or Visual PostScript
drivers.
SOLUTION: To enable the finisher, punch unit, trimmer unit, cover sheet feeder unit and LCT options within Visual PostScript, perform the following:
1. Click on Start.
7. Select finisher and other options from the drop down menu.
Note: The FS108 or FS108B finisher will have to be selected before the PU108 or PZ108 punch units, PI108 cover sheet inserter and TU108 trimmer unit
(used with FS108B only).
9. Test the functionary of the driver by stapling multi-page document.
To enable finisher, punch unit, trimmer unit, post sheet feeder unit and LCT options within Adobe PostScript driver, perform the following:
1. Click on Start.
7. Click on appropriate option within 'Installable options' field.
8. Select appropriate model number option within 'Change setting for:' field.
Note: The FS108 or FS108B finisher will have selected before the PU108 or PZ108 punch units, PI108 cover sheet inserter and TU108 trimmer unit (used
with FS108B only).
9. Repeat steps 7 and 8 until all desired options are selected.
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
134
IP-601
135
IP-601M
Description
The IP601M does not recognize the PostScript* security chip.
Solution
CAUSE: The IP601 PostScript chip (PS-361, Item #950648) was installed. This chip is incompatible with the IP601M.
SOLUTION: Verify the item number on the PS-361M box is 950610 or serial number on the PS-361M chip should start with '13sl'. Carefully remove the
PS-361 PostScript chip and install the PS-361M PostScript chip.
SPECIAL NOTE: Solution provided by Rick Herman, Integration Specialist, KBT Arlington.
Description
Solution
Description
Cannot select staple, punch, trim, cover sheet feeder or LCT tray from the application printer properties after migrating IP601M PCL* driver from Microsoft*
Windows NT or 2000 server to Windows 9x or ME workstation.
Solution
CAUSE: The finisher, punch unit, trimmer unit, cover sheet feeder unit and LCT options are not enabled during the installation of PCL driver.
SOLUTION: To enable the finisher, punch unit, trimmer unit, cover sheet feeder unit and LCT options, perform the following:
1. Click on Start.
4. Right click on the IP601M PCL driver.
6. Click on Setup tab.
7. Click on desired option.
Note: The FS108 or FS108B finisher will have to be selected before the PU108 or PZ108 punch units, PI108 cover sheet inserter and TU108 trimmer unit
(used with FS108B only).
8. Click Add button.
9. Repeat steps 7 and 8 until desired options are selected.
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
136
IP-601M
Description
Printer slows down to about 50 pages per minute when printing large data files (3000 to 6000 pages) from Microsoft* Access 2000.
Solution
CAUSE: The default resolution in Access 2000 is 600dpi. This is what causes the speed change. This can be viewed under the STATUS screen.
SOLUTION: Change the resolution to 400dpi. Please note that this has to be done within Access.
WARNING: Once the program is closed and opened again, the resolution defaults back to 600dpi.
137
IP-602
Description
How to install the Konica Visual PostScript* driver in a Microsoft* Windows 2003 cluster environment. The driver is not able to be installed.
Solution
The NDPS Visual PostScript driver will install without issue. The driver is available for download from the [[Print Driver Selector| URL
http://www.konicabt.com/Support/Drivers]] on the Konica website and on the FTP site .
SPECIAL NOTE: Solution provided by Charles Wallace, EASTERN COPY PRODUCTS
Description
Solution
Description
Cannot select staple, punch, trim, cover sheet feeder or LCT tray from the application printer properties after migrating IP602 PCL* driver from Microsoft*
Windows NT or 2000 server to Windows 9x or ME workstation.
Solution
CAUSE: The finisher, punch unit, trimmer unit, cover sheet feeder unit and LCT options are not enabled during the installation of PCL driver.
SOLUTION: To enable the finisher, punch unit, trimmer unit, cover sheet feeder unit and LCT options, perform the following:
1. Click on Start.
6. Click on Setup tab.
7. Click on desired option.
Note: The FS111 or FS211 finisher will have selected before the PU108 or PZ108 punch units, PI108 cover sheet inserter and TU108 trimmer unit (used with
FS211 only).
8. Click Add button.
9. Repeat steps 7 and 8 until desired options are selected.
Description
Solution
3. Click on IP-P2P.
7. Click OK twice.
138
IP-602
Description
How to update the system code using a CD-ROM drive with a brand new hard drive installed.
Solution
To update system software onto a brand new hard drive, perform the following:
PREREQUISITES
14 floppies (9 for version 5.7.1, one for 6.0.0 code using the CD-ROM drive method, and 4 for version 6.1.0)
CD-ROM drive
IDE cable
The KN card and main body is flashed to the latest firmware
The new hard drive attached to the IP and a monitor and keyboard connected

PROCEDURE
1. Insert a DOS boot disk and power up.
2. Type 'fdisk' and select no to large disk access.
3. Create a primary DOS partition of about 500MB.
4. Create an extended partition, and then create a logical drive in that extended partition of about 500MB.
Note: If a D:\ drive is not created, version 5.7.1 will not load and hard drive error will be generated. If the partitions are too large, an error will also be
generated.
5. Format both partitions (by creating such small partitions on your 40GB hard drive, the format is quick).
6. Load the 9 floppies of version 5.7.1 system code. The IP602 system software can be found on the Konica FTP site .
7. Restart the main body and IP and ensure that a KN status page is printed.
8. Follow instructions for using the CD-ROM method .
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] (this should take almost 90 minutes).
9. Follow the instructions for 6.1.0 code.
SPECIAL NOTE: Solution provided by Steve Gates KMBS Windsor (KMPS)
139
IP-901
Description
Images scanned to the IP901 have a color background when scanning color and a gray background when scanning black and white.
Solution
CAUSE: The cable between the IP901 and the 8050 is not fully seated or has a damaged pin on the connector.
SOLUTION: Reseat the cable and inspect the connector for damage.
SPECIAL NOTE: Solution provided by Richard Fox, TML Enterprises, Inc.
Description
INVALID ACCESS ERROR message when printing booklets from Adobe* Acrobat* 6. J obs print correctly when printing single pages.
Solution
CAUSE: The process in which Acrobat 6 processes the job (fonts).
SOLUTION: In the print driver select the Properties box = select the PostScript* tab = from the first drop down arrow, select optimize for portability.
Uncheck the optimize for speed box in the PostScript options section of the first page of the driver. Follow the directions described in the 8050 IP-901
Booklet Mode V1.1 System Code document. These instructions illustrate the specific application and driver settings required to make a booklet on 8.5x11 or
11x17 paper.
Notes:
1. These instructions are specific to version 1.1 system code and do not apply to version 1.0.
2. To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
SPECIAL NOTE: Solution provided by Robert Plowman, Regional Consultant - Color for Konica Minolta Professional Services.
140

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