At first, we are thankful to our almighty Allah who gives us strength to complete this report. In the process of doing this project, we would like to pay our gratitude and respect to some important person for their kind cooperation. Then, we are very much grateful to our course teacher, Mohammad Enamul Haque, assistant professor, who gave us opportunity to do an assignment on Financial Statement Analysis of BRAC Bank Ltd.. e are also very pleased to him for giving clear concept to us a!out the topic. Finally, e would like to thank our authority of "I". #hey provided this course to make us more prepare for near future. #hank you all for your kind cooperation #hank you all for your kind cooperation ! " a g e Executive Summary $ow%a%days, financial statement analysis gives the information to !oth e&ternal and internal users to make some sort of decision in the process of doing !usiness. As it is an important issue that has !een assigned !y our honora!le course teacher Moh. Enamul Haque to make an assignment on Financial Statement Analysis of BRAC Bank ltd .#his is the partial requirement of our ''A program( there is no other purpose to prepare the assignment and the information of the report will keep confidentially. )inancial statement information is used !y !oth e&ternal and internal users, including investors, creditors, managers, and e&ecutives. #hese users must analy*e the information in order to make !usiness decisions, so understanding financial statements is of great importance. +everal methods of performing financial statement analysis e&ist. All financial statements are essentially historically historical documents. #hey tell what has happened during a particular period of time. However most users of financial statements are concerned a!out what will happen in the future. +tockholders are concerned with future earnings and dividends. ,reditors are concerned with the company-s future a!ility to repay its de!ts. Managers are concerned with the company-s a!ility to finance future e&pansion. .espite the fact that financial statements are historical documents, they can still provide valua!le information !earing on all of these concerns. )inancial statement analysis involves careful selection of data from financial statements for the primary purpose of forecasting the financial health of the company. #his is accomplished !y e&amining trends in key financial data, comparing financial data across companies, and analy*ing key financial ratios. In our report we have analysis financial statements of '/A, 'ank ltd !y using +0#, #rend Analysis( 1ear to 1ear ,hange, and /atio Analysis. Major ratios are used in the assignment as follows2 3iquidity, operating performance, leverage, and coverage ratio. e tried to show which ratio stands for what and how in determined the financial position of the !ank, and usefulness to the investor. # ! " a g e BRAC Bank Limited ,reating opportunities and pursuing market niches not traditionally met !y conventional !anks primarily drive '/A, 'ank 3td, a full service commercial !ank with local and international shareholding. '/A, 'ank has !een striving to provide 4!est% in 5the%class6 services to its diverse range of customers spread across the country under an on%line !anking platform. #oday, '/A, 'ank is one of the fastest growing !anks in the country. In order to support the planned growth of its distri!ution network and its various !usiness segments, '/A, 'ank is currently looking for am!itious, goal oriented, enthusiastic, individuals for various !usiness operations. #he reason '/A, 'ank is in !usiness is to !uild a profita!le and socially responsi!le financial institution focused on markets and !usinesses with growth potential, there!y assisting '/A, and stakeholders !uild a 2just, enlightened, healthy, democratic and poverty free 'angladesh. #his means to help make communities and economy of the country stronger and to help people achieve their dreams. #hey fulfill the purpose !y reaching for high standards in everything they do for their customers, their shareholders, their associates and their communities upon, which the future prosperity of their company rests. $ ! " a g e Background '/A, 'ank 3td is a scheduled commercial !ank in 'angladesh. '/A, 'ank committed its !usiness operation on 7 th 8uly 9::;, in .haka, 'angladesh. #his !ank is mainly owned !y the largest $<0 in 'angladesh%'/A, =Bangladesh Rural Advancement Committee). #he !ank has positioned itself as a new generation !ank with a focus to meet diverse financial needs of the economy. Formation and stat%s of the &ank' ''3 is esta!lished under the !anking companies act, ;>>; and incorporated as a pu!lic limited company !y shares on 9: th May ;>>> under the companies act, ;>>7 in 'angladesh. #he primary o!jective of the !ank is to carry on all kinds of !anking !usinesses. #he !ank has started its operation on 7 th 8uly, 9::; !y special permission of +upreme ,ourt. Shareholders of BRAC BA() Ltd' #he shareholders of '/A, 'ank are as follows2
(A*+ (,. ,F S-AR+ A*,.(T /T)0 1 '/A, ?;@?>:: ?;@?>:::: A?. 7@BC International )inance ,orporation =I),D B@E@:: >7>B:::: ;B. >>AC +hore ,ap International 3td. >7>B:: B@E@:::: ;@. E;7C 0thers A:: A: :. :;9C #0#A3 E:::::: E:::::::: ;::C Branches' #here are 9A !ranches of '/A, 'ank 3td through out the country. ;7 of them are inside .haka city, ; in ,omilla, ? in ,hittagong, A in +ylhet, ; in /ajshahi and ; in Fhulna. 'ut at the end of this year, the target of '/A, 'ank to reach E: !ranches through out the country. 2 ! " a g e Major Banking Operations '/A, 'ank has a centrali*ed !anking structure through online !anking system that resem!les the A'$ AM/0 model. '/A, 'ank consisted of four divisions namely% Retail Banking, Small and *edi%m +nterprise 3i4ision, Corporate Banking, and Treas%ry 3i4ision. Mi ssi on '/A, 'ank will adhere to higher professional and ethical !usiness principles are internationally accepta!le !anking and accounting standards. Every '/A, 'ank professional will need first of all a commitment to e&cellence in all that heGshe does, a keen desire for success, a determination to e&cel and a drive to !e the !est. #hey will individually and jointly learn continuously from customers and professional colleagues around the glo!e to improve the way they do !usiness so that they are the !est. #hey will walk that e&tra mile enthusiasm and empathy to serve their customers succeed in their !usiness and remain loyal to their !ank. #hey will set up goals for themselves and then e&ceed the goals that they set up. Vi si on '/A, 'ank will !e a unique organi*ation in 'angladesh. It will !e a knowledge !ased organi*ation where the '/A, 'ank professionals will learn continuously from their customers and colleagues to add value. #hey will work as a team, stretch themselves, innovate and !reak !arriers to serve customers and create customer loyalty through a value chain of responsive and professional service, !usiness prudence, efficiency and adding value will !e the operative words of the organi*ation. '/A, 'ank will serve their customers with respect and will work very hard to instill a strong customer service culture throughout the !ank. It will treat its employees with dignity and will !uild a company of highly qualified professionals who have integrity and !elieve in the !ankHs vision and who are committed to its success. '/A, 'ank will !e a socially responsi!le institution that will not lend to !usinesses that have a detrimental impact on the environment and people. 5 ! " a g e Goal s '/A, 'ank will !e the a!solute market leader in the num!er of loans given to small and medium si*e enterprises, salaried persons, teachers, students, highfliers, !usinessmen etc. through out 'angladesh. It will !e a world class organi*ation in terms of service quality and esta!lishing relationship that help its customers to develop and grow successfully. It will !e the !ank of choice !oth for its employees and its customers, the model !ank in the part of the world. Pri nci pl es 3ike every organi*ation '/A, 'ank has also some principles. #hese are2 0utstanding customer service Effective and efficient operation +trong capital liquidity Aggressive leading policy +trict e&pense discipline Speci al Features Inter%!ranch transaction =onlineD ,ustomer oriented loan ,orporate !anking ,ash management A#M and 'IM service 3ocker service Iriority !anking 6 ! " a g e Busi ness Areas #here are mainly three major !usiness areas where the '/A, 'ank 3td is performing with high reputation. #hese areas are2 /etail !anking ,orporate !anking +mall and medium scale enterprises =+MED
,&7 ect i 4e of t he St %dy 0ur main o!jective is to find the financial performance of '/A, 'ank 3td and learn the critical ratios that can help in our practical life through enhancing practical knowledge a!out financial statement analysis. #his study attempted to understand the financial conditions of BRAC Bank on different segments such as liquidity, profita!ility J solvency. #he purpose is also to make recommendations for improving the financial sta!ility and soundness of different services provided to the Investor of '/A,. It is also the purpose of the researcher to help the management !y providing an idea to take appropriate decisions a!out the quality of the investing J financing in future. Scope of t he St %dy #he scope of this study was strictly confined to the financial statements J personal contact with the employees of '/A, 'ank 3td. #o collect the information we have used we! site of the company and use the annual report of the company. Li mi t at i on of t he s t %dy #here were some restrictions to have access to the information confidential !y concern authority. #ime and cost constraints other limitations regarding this analysis. 3ack of e&perience. Analysis was !ased mainly on financial statements. 8 ! " a g e Rat i o Anal ys i s )inancial analysis is the procedure of distinguishing the fiscal effectiveness and impuissance of the firm !y properly esta!lishing kinships !etween the particulars of the 'alance +heet and the Irofit and 3oss account. /atio analysis is a important tool of financial analysis useful to measure the performance of an organi*ation. /atio analysis is a procedure of comparing one figure against another, which make ratio, and the assessment of the ratios to make proper analysis a!out the effectiveness and impuissance of the procedures of an enterprise. A ratio is defined as, Ka fraction whose numerator is the -antecedent- and denominator the -consequent-K. It is simply an e&pression of one num!er in terms of another. #he relationship !etween two accounting varia!les, e&pressing mathematically is known as an accounting ratio. Rat i os are +9press ed i n di f f erent :ays ' Iure /atio2 In this case one num!er is divided !y another num!er so as to e&press the ratio in a pure ratio form. Iercentage2 In order to e&press the ratio in percentage, one num!er is taken as the numerator, another as the denominator and multiplied !y ;::. #imes2 ,ertain items of financial statements can !e !etter e&pressed in the form of a rate. E.g. the movement of stock during the year has to !e e&pressed in num!er of times .aysGeeksG Months2 ,ertain items of financial statements can !e !etter e&pressed in the form of days or weeks or months. E.g. de!tor-s collection period, credit payment period, movement of stock. Money2 In this case the numerator is divided !y the denominator and the resultant figure is e&pressed in terms of money. E.g. earnings per share, dividend per share. ,&7 ect i 4e of Rat i o Anal ys i s +tandardi*e financial information for comparisons Evaluate current operations ,ompare performance with past performance ,ompare performance against other firms or industry standards +tudy the efficiency of operations +tudy the risk of operations .sef %l nes s of Rat i o Anal ys i s t o di f f erent "art i es ; ! " a g e Investors, !oth present as well as potential investors. )inancial analyst Mutual funds. +tock !roker and stock e&change authorities. <overnment #a& department ,ompetitors. /esearch analysts and students. ,ompany-s management. ,reditors and suppliers. 3ending institutions% !anks and financial institutions. )inancial managers. 0ther interested parties like credit rating agencies, etc. < ! " a g e Ad4ant age of Rat i o Anal ys i s /atio analysis is an important and age%old technique of financial analysis. #he following are some of the advantages G 'enefits of ratio analysis2 Simplifies financial statements' It simplifies the comprehension of financial statements. /atios tell the whole story of changes in the financial condition of the !usiness Facilitates inter=firm comparison' It provides data for inter%firm comparison. /atios highlight the factors associated with with successful and unsuccessful firm. #hey also reveal strong firms and weak firms, overvalued and undervalued firms. -elps in planning' It helps in planning and forecasting. /atios can assist management, in its !asic functions of forecasting. Ilanning, co%ordination, control and communications. *akes inter=firm comparison possi&le' /atios analysis also makes possi!le comparison of the performance of different divisions of the firm. #he ratios are helpful in deciding a!out their efficiency or otherwise in the past and likely performance in the future. -elp in in4estment decisions' It helps in investment decisions in the case of investors and lending decisions in the case of !ankers etc. > ! " a g e Li mi t at i on of Rat i o Ananl ys i s #he ratios analysis is one of the most powerful tools of financial management. #hough ratios are simple to calculate and easy to understand, they suffer from serious limitations. ;. Limitations of financial statements' /atios are !ased only on the information which has !een recorded in the financial statements. )inancial statements themselves are su!ject to several limitations. #hus ratios derived, there from, are also su!ject to those limitations. )or e&le, non%financial changes though important for the !usiness are not relevant !y the financial statements. )inancial statements are affected to a very great e&tent !y accounting conventions and concepts. Iersonal judgment plays a great part in determining the figures for financial statements. 9. Comparati4e st%dy re?%ired' /atios are useful in judging the efficiency of the !usiness only when they are compared with past results of the !usiness. However, such a comparison only provide glimpse of the past performance and forecasts for future may not prove correct since several other factors like market conditions, management policies, etc. may affect the future operations. ?. Ratios alone are not ade?%ate' /atios are only indicators( they cannot !e taken as final regarding good or !ad financial position of the !usiness. 0ther things have also to !e seen. 7. "ro&lems of price le4el changes' A change in price level can affect the validity of ratios calculated for different time periods. In such a case the ratio analysis may not clearly indicate the trend in solvency and profita!ility of the company. #he financial statements, therefore, !e adjusted keeping in view the price level changes if a meaningful comparison is to !e made through accounting ratios. E. Lack of ade?%ate standard' $o fi&ed standard can !e laid down for ideal ratios. #here are no well accepted standards or rule of thum! for all ratios which can !e accepted as norm. It renders interpretation of the ratios difficult. ! " a g e A. Limited %se of single ratios' A single ratio, usually, does not convey much of a sense. #o make a !etter interpretation, a num!er of ratios have to !e calculated which is likely to confuse the analyst than help him in making any good decision. ypes o! "inancial Ratios Li qui di ty Rati o: It shows the a!ility of a firm to meet up its short%term financial o!ligation when it is come due. Current Rati o: It measures the a!ility of a company to meet up its current de!ts with current assets. Standard ratio #' . CR @ C%rrent assets A C%rrent lia&ilities Aci d Test/Qui c Rati o: It measures the a!ility of a company to meet up its current lia!ilities with the most liquid current assets. Standard Ratio '. BR @ CC%rrent assets =Dn4entoryE "repaid +9pensesF A C%rrent lia&ilities. Cas! Con"ersi on Cycl e: It-s an indicator of the company-s efficiency in managing its important working capital assets( second, it provides a clear view of a company-s a!ility to pay off its current lia!ilities. CCC @ 3D, G 3S, =3", 3ays Dn4entory ,%tstanding' .I0 gives a measure of the num!er of days it takes for the company-s inventory to !e converted into sales, either as cash or accounts receiva!le. 3D,@ A4erage Dn4entory A Cost of Sales per 3ay 3ays Sales ,%tstanding2 .+0 gives a measure of the num!er of days it takes a company to collect on sales that go into accounts receiva!les. 3S,@ A4erage Acco%nt Recei4a&les A (et Sales per 3ay 3ays "aya&les ,%tstanding' .I0 gives a measure of how long it takes the company to pay its o!ligations to suppliers. # ! " a g e 3",@ A4erage Acco%nts "aya&le A Cost of Sales per 3ay #peratin$ Per%or&ance Ratio: #hese ratios look at how efficiently and effectively a company is using its resources to generate sales and increase shareholder value. Recei "a'l e Turno"er: It provides insight into quality of the receiva!le. +tandard ratio B times to > times. RT, @ Ann%al net credit sales A A4g. Acco%nts Recei4a&le Recei "a'l e Turno"er i n (ays: It represents average no. of days receiva!les are outstanding !efore !eing collected. RT,3 @$65 A Recei4a&le t%rns o4er )n"entory Turno"er: It provides insight into liquidity of the inventory. +tandard ratio B times to > times. DT, @ Cost of goods sold A Dn4entory )n"entory Turno"er in (ays: It shows average no. of days the inventory is held !efore it is turned into accounts receiva!le through credit sales. DT,3 @ $65 A Dn4entory t%rn o4er Total Assets Turno"er: It measures relative efficiency of total assets to generate sales. +tandard ratio 9 times. TAT, @ (et sales A Total assets *ori n$ Capi tal Turno"er: It indicates the efficiency of working capital management. +tandard ratio A times to @ times. HCT, @ Sale A Horking Capital Sal es or Re"enue Per +&pl oyee $ ! " a g e As a gauge of personnel productivity, this indicator simply measures the amount of dollar sales, or revenue, generated per employee. SIR " + @ Re4en%e A (o. of +mployee Le"era$e Ratio: It gives a general idea a!out the company-s overall de!t load as well as its mi& of equity and used to determine the overall level of financial risk a company and its shareholders face. 3e&t +?%ity Ratio' It indicates the e&tent to which de!t financing is used relative to equity financing. +tandard norm E:2E: for pu!lic and A:27: to @E29E for private. 3+R @ Total de&t A +?%ity +?%ity Ratio' It measures the degree to which a firm-s activities are funded !y owner-s funds. +R @ +?%ity A Assets 3e&t Ratio' It shows the relative e&tent to which the firm is using !orrowed capital. 3R @ Total de&t A Total assets CapitaliJation Ratio' It measures the de!t component of a company-s capitali*ation to support a company-s operations and growth and it delivers the key insight into a company-s use of leverage. CR @ Long=term 3e&t A CLong=term 3e&t G Share=holders +?%ity Co"era$e Ratio: It measures the a!ility to cover de!tHs service of a firm. Time Dnterest +arned Ratio' Indicates the a!ility to cover interest charges. +tandard norm B times. TD+R @ +BDT A Dnterest e9penses Fi9ed Charge Co4erage Ratio' #his ratio is the e&tension of time interest earned ratio which includes the firmHs annual long%term lease payments and sinking fund payments. 2 ! " a g e FCCR@ /+BDT G Lease payments0 A /Dnterest charges G Lease payments G Csinking f%nd paymentsG K= Ta9 rateL0 Pro,ta'ility Ratio: It shows the return on sales and capital employed. Mross "rofit *argin /M"*0' It shows gross profit on per unit sales. +tandard norm 9EC. M"* @ Mross profit A Sales (et "rofit *argin /("*0' It e&presses net profit after ta& on per unit sales. +tandard norm 7C to AC. ("*@(et profit after ta9 A Sales +ffecti4e Ta9 Rate' It gives a good understanding of the ta& rate the company faces. +TRL Income #a& E&penses M Ire%ta& income Ret%rn on Dn4estment IAssets' It shows the earning power of the invested capital. +tandard norm ;:C to ;9C. R,D @ (et profit after ta9 A Total assets Ret%rn on +?%ity /R,+0' It shows the earning power of the shareholders !ook value investment. R,+ @ (et profit after ta9 A +?%ity Ret%rn on Capital +mployed' It gauges management-s a!ility to generate earnings from a company-s total pool of capital. R,C+ @ (et Dncome A Capital +mployed Capital +mployed @ A4erage de&t Lia&ilities G A4erage ShareholdersN +?%ity 5 ! " a g e Maret Value Ratio: It relates the firmHs stock price to its earnings and !ook value per share. "I+ Ratio' It shows the how much investor is willing to pay per unit of reported profit. "+R @ "rice per share A +arning per share *arket E Book Ratio' It gives another indication of how much investors regard the company. +tandard norm ;: times to ;E times. *BR @ *arket price per share A Book 4al%e per share. Predictor Ratios: It shows the potential growth or failure. S%staina&le Mro:th Rate2 It is the multiplication of the retention ratio and the firmHs return on equity. Cas! Flo- Ratio: #hese ratios focus on the cash !eing generated in terms of how much is !eing generated and the safety net that it provides to the company. ,perating Cash Flo:ISales Ratio' It gives investors an idea of the company-s a!ility to turn sales into cash. ,CFSR@ ,perating Cash Flo:s A Sales Free Cash Flo:I,perating Cash Flo: Ratio' #his ratio measures the relationship !etween free cash flow and operating cash flow. )ree cash flow is the difference !etween operating cash flow and capital e&penditures, which, in analytical terms, are considered to !e an essential outflow of funds to maintain a company-s competitiveness and efficiency. FCFI,CFR@ CFree Cash Flo: E Capital +9pendit%resF A ,perating Cash Flo: 6 ! " a g e Cash Flo: Co4erage Ratios' #his ratio measures the a!ility of the company-s operating cash flows to meet its o!ligations % including its lia!ilities or ongoing concern costs. Short=term 3e&t Co4erage@ ,perating Cash Flo:s A Short=term 3e&t Capital +9pendit%re Co4erage@ ,perating Cash Flo:s A Capital +9pendit%re 3i4idend Co4erage@ ,perating Cash Flo:s A Cash 3i4idend 3i4idend "ayo%t Ratio' #his ratio is an indicator of how well earnings support the dividend payment. 3"R @ 3i4idend per Common Share A +arnings per Share )n"est&ent Valuation Ratio: #his ratio is used !y investors to estimate the attractiveness of a potential or e&isting investment and get an idea of its valuation. "riceIBook Oal%e Ratio' It is an indication of how much shareholders are paying for the net assets of a company. "riceIBook Oal%e Ratio @ Stock "rice per Share A Shareholders +?%ity per Share "riceICash Flo: Ratio' #his ratio is used !y investors to evaluate the investment attractiveness, from a value standpoint, of a company-s stock. "riceICash Flo: Ratio @ Stock "rice per Share A ,perating Cash Flo: per Share "riceI+arnings Ratio' It shows the how much investor is willing to pay per unit of reported profit. "+R @ "rice per share A +arning per share "riceI+arnings to Mro:th Ratio' #his ratio is a refinement of the IGE ratio and factors in a stock-s estimated earnings growth into its current valuation. "+MR @ "I+ Ratio A +arnings per Share Mro:th "riceISales Ratio' #his ratio measures the price of a company-s stock against its annual sales, instead of earnings. "SR@ Stock "rice per Share A (et Sales per Share 3i4idend Pield' It evaluates the shareholdersH return in relation to market value of the share. 3P @ Ann%al 3i4idend per Share A Stock "rice "er Share 8 ! " a g e +nterprise Oal%e *%ltiple' #his measurement allows investors to assess a company on the same !asis as that of an acquirer J it serves as a pro&y for how long it would take for an acquisition to earn enough to pay off its costs. +O*@ +nterprise Oal%e A +BDT3A ; ! " a g e SH,T analysis of BRAC Bank2 +0# of '/A, 'ank in the following fields2 Strengths ,onservative approaches to reduce the risk of classification. Assigning adequate power to the top management to monitor credit operation. ,lear specification of documentation process to reduce the risk of classification. Iroviding guideline to furnish loans only to small% scale industries for short time. ,lear definition of measures in dealing with foreign e&change transaction. +trong procedure in selection of new !orrower. Heaknesses #echniques specified for credit appraisal is not sufficient. More dependency on <overnment sources for deposit mo!ili*ation. +ervices offered are in adequate. ,pport%nities +uita!le for small%scale !usiness, this is growing day !y day. <overnment and International agenciesH positive attitude toward low classification rate. Threats $ot suita!le for future competition in the market. /educed <overnment support in future. *atching of Strength and ,pport%nities :ith Heaknesses and Threats' In the credit policy we have found everything all right e&cept the techniques used for screening the client. '/A, !ank has some very efficient and highly educated professionals who can easily solve the pro!lem if they concentrate on the issue. +o the weakness can !e eliminated easily through its strength. #he credit policy of '/A, 'ank has !een perfectly designed depending on the government funds and assistance. 'ut as it is sure that, government will sell its share in near future '/A, has to revise its credit policy !y considering alternative source of fund. International funds can !e alternatives for government source if '/A, can continuously reduce its classification rate. Alike other !ank '/A, can enforce its marketing operation to gra! the small savings of the middle class. And a small change is enough to do so as the strength of the present credit policy is capa!le to take any pressure. < ! " a g e Ratio Analysis of BRAC Bank Ltd Li?%idity Ratio C%rrent Ratio L ,urrent Assets G ,urrent 3ia!ilities ;:.>E>;? times =9:;:D C%rrent Ratio L ,urrent Assets G ,urrent 3ia!ilities L ?E.>E>E> times =9::>D #he 9:;: ratio of ;:2; means that for every taka of current lia!ilities, '/A, has ;: taka of current assets. #he company has standard current ratio more than 92; though it has decreased its current ratio from 9::> that is almost ?A .+uppose industry averages is 72; then its liquidity position is strong. Assets *anagement Ratio' Fi9ed assets T%rno4er )IA L +ales G $et )i&ed Assets L >E7:G ;@7> L E.E times =9:;:D In 9::>, )IA is L @9A7G;A?BL 7.E times It shows that the company used its fi&ed assets intensively or efficiently. 3e&t *anagement Ratio 3e&t +?%ity Ratio @ Total 3e&t I Total +?%ity @ >:@>G >7;9 L >AC =in 9:;:D Dt sho:s that <61 de&t comes from +?%ity. +?%ity Ratio @ +?%ity I Assets @ >;79I;;>E: L @C for 9:;: It shows that @C assets financed from '/A,Hs equity. 3e&t Ratio @ 3e&tI Assets L ?:::G;;>;E: L 9.EC in 9:;: #> ! " a g e #.51 assets are financed from its de&t. # ! " a g e "rofita&ility Ratio "rofit *argin L $et income G 0perating Income L ;AA7G>E7: L ;@C =9:;:D In 9::> L ;?:7G@9A7 L ;AC '/A, e&perienced an increase in profit margin and each taka of sales give or generated adequate net income for the company. Ret%rn on Assets @ $et income G total assets L ;.EEC in 9:;:, ;.EAC in 9::> =given in annual reportD It shows the return of invested assets, is lower in !oth the years and upward trend. Ret%rn on Dn4estment @ /0I L $et profit after ta& M #otal assets L >C in 9:;: and ;9.?:C in 9::> =given in the Annual /eportD /eturn on investment of '/A, !ank has decreased from 9::>, which means in 9:;:, '/A, has taken > percent return against every taka invested. Ret%rn on +?%ity @ $et income availa!le to common stock holders G common equity @ ;.<51 in 9:;: and ;>.;>C in 9::>=calculated in annual reportD =Assuming that all equity provided !y only common shareholders.D #he profita!ility of owners investments has decreased 9::> to 9:;:.#he company is providing less amount of return to its common shareholders than previous year. Cost of 3eposit' in #>> 6.51 and in #>>< it :as ;.2<1, which means to get every amount of deposit the !ank has reduced its cost from 9::>. Heighted A4erage +arning "er share @ Income G ,ommon +hare outstanding L A:.?: in 9:;: and A:.>B in 9::> =<iven in annual reportD ## ! " a g e It shows that net income earned on each share of common stock is decreased during 9:;: than 9::>. #$ ! " a g e #2 ! " a g e Concl%sion '/A, 'ank intends to set standards as the market leader in 'angladesh. It demonstrates that a locally owned institution can provide efficient, friendly and modern !anking service on a profita!le !asis. It products earning and payment dividends that can support the activities of '/A,, the 'ankHs major shareholder. .evelopment and poverty alleviation on a countrywide !asis needs mass production, mass consumption and mass financing. '/A, 'ank goal is to provide mass financing to ena!le mass production and mass consumption and there!y contri!ute to the development of 'angladesh. #5 ! " a g e Recommendation '/A, 'ank 3td introduces a new dimension of !usiness among the local !ank in the financial market of 'angladesh in /etail Iroduct Management. #he !ank is doing !usiness with more than fifteen retain products. 'ut in the comple& !usiness environment and diversified !usiness world these products cannot meet the customer needs. #oday, customer classes are vi!rant and it is difficult to keep the customers without an appropriately designed and also is not properly market driven. .eveloping a market driven product management system is essential for any company if the company would like to win the competitive condition and would like to survive in futuristic competitive market setting. In this regard, following specific recommendations are forwarded for the development of product management of '/A, 'ank 3td. 0fficials whom are involved in ,ustomer +ervice should !e trained properly. 'ecause some time they cannot give proper suggestions to the customer queries. #hough they try to give at their !est. #heir jo!s should !e mentioned more frequently, #hey should !e made somewhat freer from doing !usiness, #here will !e a separate /etail ,redit .epartment, 3ink !etween ,+0s and ,+M should !e more easier, ,harges and fees may !e reduced for more customer satisfaction. /ecently the charges of ''3 product and customer service have increased without informing to the customers. +o that creates a lot of customer dissatisfaction. According to the customers, the charges should !e lesser so that every type of customer can !ear it, $um!er of A#M !ooths can !e increased, A#M should take good care. 'ecause it has !een seen that most of the time they remain out of order or out of cash, Each !ranch should have 'IM, 'IM =!ills paying machineD should take care regularly. 'ecause most of the time they remain out of order, /elationship !etween 'ank and customers should !e created and increased, #6 ! " a g e Iroducts should !e more customer friendly, #8 ! " a g e