4500 Steilacoom Boulevard SW Lakewood, WA 98499-4098
Computer Networking & Information System Security Course # Title; Creits Clock !rs" NSS #$% &S 'esktop Support I ( )* NSS #$( &S 'esktop Support II * +$ Instructor: Jay Lanphier Telephone: 360-402-4730 Location: Building #6! "oo# #207 $#ail %ddress: &ay'lanphier(cptc'edu )pre*erred #ethod o* contact+ "e,ision -ates: .epte#/er 22! 204 Clover Park Technical College Syllabus C,-.S/ '/SC.IPTI,N 0.. 20 Introduces the student to the 1no2ledge! s1ills! and tas1s necessary to trou/leshoot /asic pro/le#s co#puter users 2ill *ace 2hile running a des1top operating syste#' 3ro,ides hands-on training *or In*or#ation Technology )IT+ pro*essionals responsi/le *or resol,ing operating syste# issues /y telephone! /y connecting to a co#puter user4s syste# re#otely! or /y ,isiting a co#puter user4s des1top' 3repares student *or industry certi*ication e5a#s' 0.. 26 .tudents 2ill /e a/le to install the operating syste#! des1top apps! and cloud apps' They 2ill /e a/le to support net2or1 connecti,ity! re#ote access! authentication and authori7ation! data storage! and data security' .tudents 2ill /e a/le to support clients and de,ices including operating syste#! hard2are! #o/ile de,ices! and client co#pliance' 3repares student *or industry certi*ication e5a#s' C,-.S/ .0TI,N01/ 8. -es1top .upport I 9 II courses are designed to deli,er /aseline IT s1ills and 1no2ledge leading to co#petencies as esta/lished /y the 8icroso*t 8:.% ;indo2s <' certi*ication and industry recogni7ed core IT standards' https:==222'#icroso*t'co#=learning=en-us=#csa-2indo2s-<-certi*ication'asp5 P././2-ISIT/S 0one /ut 0.. 0 and 06 or recent %> certi*ication 2ill /e help*ul' :?LL$@$-;I-$ :?"$ %BILITI$. :ore a/ilities are trans*era/le s1ills that are essential to an indi,idual4s success! regardless o* occupation or co##unity setting' These s1ills: :o#ple#ent speci*ic occupational s1ills Broaden one4s a/ility to *unction outside a gi,en occupation! and :onnect occupation! personal! and co##unity roles' :o##unication :ritical Thin1ing=3ro/le# .ol,ing 3ersonal=3ro*essional "esponsi/ility In*or#ation=Technological Literacy These sy#/ols appear in the course sylla/us to identi*y 2hich speci*ic learning o/&ecti,es relate to the core a/ilities' Aour instructor 2ill pro,ide #ore detailed e5planations o* ho2 acBuiring these core a/ilities can help you to success*ully achie,e your career! educational and personal goals Clover Park Technical College Syllabus 1/0.NIN3 ,45/CTI6/S 7IT! C,./ 04I1ITI/S8 1earning ,b9ectives an Core 0bilities NSS #$% 1earning ,b9ectives Core 0bilities Cpon co#pletion o* the course the learner 2ill /e a/le to: ?/&ecti,e Installing and ;indo2s <' : ?/&ecti,e 2 :on*igure Dard2are and %pplications 2ith ;indo2s <' : ?/&ecti,e 3 8anaging -is1s in ;indo2s <' : ?/&ecti,e 4 :on*igure %ccess to "esources : ?/&ecti,e 6 :on*iguring .hared "esources : ?/&ecti,e 6 8anaging Csers! @roups! and .ecurity in ;indo2s <' : ?/&ecti,e 7 :on*iguring and 8aintaining 0et2or1 :onnecti,ity and .ecurity : ?/&ecti,e < 8onitoring and 8aintaining ;indo2s :lients : ?/&ecti,e 6 :on*iguring .yste# and Eile "eco,ery : NSS #$( 1earning ,b9ectives Core 0bilities ?/&ecti,e Operating System Installation and Troubleshooting : ?/&ecti,e 2 Supporting Desktop Applications Business : ?/&ecti,e 3 Managing and Maintaining Systems That Run Windos : ?/&ecti,e 4 Supporting !etork "onnecti#ity : ?/&ecti,e 6 Data Security ith Windos $%& : ASSESSMENT OF OBJECTIVES Finished projects, activities and tests will measure the students level of knowledge and an overall standard of 70% is required for successful completion of this course. You are required to show an average competenc of the material to complete this course. SCHEDULE AND ASSIGNMENTS !chedule" !ee #nstructor $ %ttached &alendar Assignments: You must com!ete "!! ## Testout Section M"te$i"!s inc!u%ing "!! Section E&"m 'uestions( Tests "n% E&"ms in o$ out o) t*e Testout on!ine m"te$i"!+ A!! section m"te$i"!( Section E&"m 'uestions "n% En% o) Section Tests "$e %ue "t t*e en% o) t*e ,ee- .Sun%"/ "t ##:012M3 t*"t Section4M"te$i"! is co5e$e%( 2!e"se see t*e 6Des-to Suo$t Summe$ 78#9 C"!en%"$ : C*ec- o)) S*eet; !oc"te% on t*e c!"ss s*"$e se$5e$+ E&"m %ue %"tes ,i!! <e gi5en t*e %"/ t*e/ "$e "ssigne%+ Assignments "n% L"<s ,i!! not <e "ccete% !"te un!ess e&tenu"ting ci$cumst"nces "$e "ccete% </ t*e inst$ucto$+ T*e !"st Section .##3 M"te$i"! inc!u%ing t*e Section Test "n% En% o) =ee- En% o) Section E&"m is %ue </ # st o) August "t ##:01m+ Fo$ "!! *"n%e% in ,$itten "ssignments /ou must ut /ou$ N"me( C!"ss n"me( D"te "n% Assignment N"me in t*e ue$ co$ne$ o) t*e "e$+ A!! ,$itten "ssignments ,i!! <e t/e%+ You "$e $e>ui$e% to *"5e "ccess to " comute$ "n% t*e Inte$net "t *ome o$ outsi%e o) t*e c!"ss$oom to com!ete c!"ss$oom ,o$-+ You ,i!! *"5e *ome,o$- "n% ,i!! <e $e>ui$e% to com!ete some "ssignments outsi%e o) c!"ss time+ Do not un%e$estim"te t*e "mount o) time t*is on!ine m"te$i"! ,i!! t"-e to com!ete e"c* ,ee-+ Some ,ee-s ,i!! t"-e !onge$ t*"n ot*e$s+ I $ecommen% /ou %o not )"!! <e*in%+ Clover Park Technical College Syllabus No !"te ,o$- ,i!! <e "ccete% "t t*e en% o) t*e >u"$te$+ Stu%ents "$e $esonsi<!e )o$ -eeing u on t*ei$ "ssignment sco$es4g$"%es in t*is c!"ss+ You "$e "!!o,e% to m"-e u # misse% "ssignment )o$ t*e enti$e >u"$te$+ T*is m"/ consist o) # test o$ "ssignment+ Stu%ents ,it* %is"<i!ities nee%ing "c"%emic "%?ustments in t*is c!"ss "$e $e>ui$e% to su<mit t*ei$ Lette$ o) Accommo%"tion )$om Access Se$5ices to t*e Access Se$5ices Coo$%in"to$ "t t*ei$ e"$!iest con5enience to %iscuss t*ei$ %is"<i!it/ $e!"te% nee%s+ Stu%ents ,*o "$e not $egiste$e% ,it* Access Se$5ices must %o so in o$%e$ to est"<!is* e!igi<i!it/ "n% i%enti)/ t*e "$o$i"te "c"%emic "%?ustments )o$ t*ei$ C2TC c!"sses+ Fo$ in)o$m"tion "<out %ocumenting " %is"<i!it/ "n% $egiste$ing )o$ se$5ices( !e"se cont"ct Hoe Stout( Access Se$5ices Coo$%in"to$ "t *oe+stout@ctc+e%u Stu%ents ,*o s*o, consistent )"i!u$e to $og$ess m"/ e"$n " )"i!ing g$"%e o$ )o$)eit t*e $ig*t to continue t*is c!"ss+ I ,i!! not %iscuss stu%ent g$"%es ,it* /ou "t t*e en% o) t*e >u"$te$+ You "$e $esonsi<!e to <"c-u "!! o) /ou$ ,o$-+ I) "n/ %"t" is !ost t*e co!!ege ,i!! not <e *e!% $esonsi<!e+
C01/N'0. :lasses 2ill /e conducted on 8ondays! ;ednesdays and Eridays o* the Buarter /et2een <:00%8 and 3:0038' Clover Park Technical College Syllabus T/:T; ./</./NC/S; 1/0.NIN3 &0T/.I01S NSS #$%8 &S 'esktop Support I Fall 2014 Cla !ate" #9$22$2014-12$11$2014% +%=>)+ Configuring 7inows )"# %uthor" &raig 'acker #!()*+," -7.* +*++.*../70*7 1u2lisher" 3ile, 4ohn $ !ons, #ncorporated 1u2lication date" 4ul /0+5 #t is the students responsi2ilit to acquire all necessar materials required for this class. %ll students must have the required materials 2 the third da of class 6Frida7. Clover Park Technical College Syllabus NSS #$(8 &S 'esktop Support II Fall 2014 Cla !ate" #9$22$2014-12$11$2014% +%=>)) Supporting 7inows )"#
%uthor" 8ichard 3atson $ 1atrick 8egan #!()*+," -7.*+*++.* ../50*0 1u2lisher" 3ile, 4ohn $ !ons, #ncorporated 1u2lication date" %ugust /0+5 A GB minimum USB Stic- A Mic$oso)t "ccount )o$ e$son"!iBe% settings "n% OneD$i5e C .To <e c$e"te% %u$ing c!"ss3 DDUse /ou$ stu%ent em"i! You must *"5e "ccess to " comute$ AND t*e Inte$net outsi%e o) t*e c!"ss$oom+ CODE OF CONDUCT AND ATTENDANCE 1lease refer to the &19& !tudent :anual and the &)#!! program polic document. %ll college policies and rules appl. http";;cptc.edu;files;pu2lications;cptc*hand2ook*+,*+5.pdf C!"ss Atten%"nce 2o!ic/: Clover Park Technical College Syllabus I) /ou "$e going to miss c!"ss o$ *"5e misse% " c!"ss( !e"se cont"ct me "s soon "s ossi<!e </ em"i! "t ?"/+!"n*ie$@ctc+e%u+ Once /ou $etu$n to c!"ss( it is /ou$ $esonsi<i!it/ to c"tc* u on "!! misse% "ssignments "n% in)o$m"tion co5e$e% in c!"ss "s ,$itten "<o5e+ It is $ecommen%e% t*"t /ou "$o"c* " c!"ssm"te to "ssist /ou in o<t"ining t*e m"te$i"! /ou misse% %u$ing /ou$ "<sence+ You$ inst$ucto$ m"/ not *"5e time to go <"c- o5e$ t*e m"te$i"!+ Atten%"nce is m"n%"to$/ )o$ success+ A)te$ e"c* une&cuse% "<sence oints ,i!! <e %e%ucte% )$om /ou$ o5e$"!! c!"ss g$"%e+ T*e$e "$e on!/ EE c!"ss %"/s+ Atten%"nce me"ns to <e $esent )o$ t*e enti$e %u$"tion o) t*e c!"ss+ Stu%ents "$$i5ing to c!"ss !"te o$ !e"5ing c!"ss e"$!/ "$e " %is$ution+ E&cessi5e t"$%iness ,i!! $esu!t in g$"%e $e%uctions to <e %ete$mine% </ t*e inst$ucto$+ I) /ouF$e o5e$"!! "tten%"nce %$os <e!o, 18G /ou <e ,i!! <e gi5en one ,"$ning+ I) /ou$ "tten%"nce st"/s <e!o, 18G /ou m"/ e"$n " )"i!ing g$"%e o$ )o$)eit t*e $ig*t to continue t*is c!"ss+ You "$e $e>ui$e% to "tten% e5e$/ c!"ss un!ess I $e!e"se /ou o$ "ssign ot*e$ out o) c!"ss ,o$-+ Fo$ t*$ee c!"sses misse% /ou$ g$"%e ,i!! <e $e%uce% </ " )u!! !ette$ g$"%e+ Gene$"! In)o$m"tion Li)e *"ensH Fo$ "!! se$ious i!!nesses "n% )"mi!/ eme$gencies /ou s*ou!% $eo$t e"c* inci%ent to J"/ L"n*ie$ </ *one o$ em"i! "n%4o$ to "n/ ot*e$ CNISS inst$ucto$( ,*o ,i!! t*en in)o$m "!! )"cu!t/ o) /ou$ situ"tion </ em"i!+ CLASS GIADING AND 2OINT SYSTEM Your grade is 2ased upon attendance 6/0% * 5pts per da total 00 pts7, e<ercises 6,0% * +.=0 pts per e<ercise total 70 pts7, weekl tests 6/0% * 00 pts7, and final e<am 6,0% * 70 pts7. Your grade will 2e our total accumulated points divided 2 /00. -,%*+00% > % -0%*-/% > %* .7%*.-% > (? .,%*.=% > ( .0%*./% > (* 77%*7-% > &? 7,%*7=% > & 70%*7/% > &* =7%*=-% > @? not passing =,%*==% > @ not passing 0%*0-% > F Clover Park Technical College Syllabus %ssignment @ue @ate %ssignments and Aecture !chedule;Aecture schedule will var depends on the need of students and other college activit. Aa2 activities are due at , 1: on Frida. Ju!/ 9 9estBut !ection + and / 4ul ++ 9estBut !ection ,, 5, and up to 0.= CD%: + 4ul +. 9estBut !ections 0.7, =, and 7 CD%: / 4ul /0 9estBut !ections . and - CD%: , %ug + 9estBut !ections +0 and ++ Final + %ug . 9e<t2ook &hapter / CD%: 5 %ug +0 9e<t2ook &hapter , CD%: 0 %ug // 9e<t2ook &hapter - CD%: = %ug /7 9e<t2ook &hapter +0 F#)%A / %ug /- :ake*up C<am December 10th - All Labs are Due and Check Sheets Turned in. %ll information contained in this slla2us is su2ject to change at an time at instructors discretion.