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PC Problems, Windows 8, Windows 8. 1
Fix STOP Error 0xc000021A Cannot Start Computer in
Windows 8 (8.1)
April 11, 2014
Getting an error while you navigate through your system is one thing, but
receiving a BSOD (Blue Screen of Death) at computer start or reboot is a
completely different story. Subsequently, the user is left gazing at a bunch
of scary statements displayed on a Blue Screen, and is denied any further
entry into Desktop. Furthermore, Windows attempts to repair the
corruption automatically are continuously barred, leaving you scratching
your head in utter dismay.
One error that is exhibiting similar symptoms in Windows 8 is 0xc000021A.
Typically caused by either Winlogon.exe or Csrss.exe failure, this menace
appears at system startup and blocks users access instantly. If you are
unfortunate enough to have awoken your machine to this unsolicited
creature, witness your luck turn because we are presenting you the most
effective, and the widely used techniques to tackle this nuisance. Continue
reading this post and start your diagnostic journey to safety.
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First, lets take a closer look into the two concerned Windows processes:
Winlogon.exe
Winlogon.exe is a part of Windows Login System. As suggested by its
name, this process is responsible for handling login and logout procedures
on your computer. Primarily though, it is concerned with the following
functions:
Managing secure attention sequence
Loading user profile
Locking the system while Screen Saver is activated
Providing easy access to Windows station and desktop
Csrss.exe
Csrss.exe is a user-mode program belonging to the Microsoft Client/Server
Runtime Server Subsystem. It is a critical piece of software responsible for
managing threads and creating console windows. Furthermore, it is also
thrown the crucial duty of controlling operations of the Win32 subsystem
not belonging to the kernel mode.
A STOP 0xC000021A message is generated when either of these processes
fails to execute. Upon detecting this bizarre dilemma, Windows NT kernel
halts the system and raises the BSOD error. Following is a list of common
causes leading to the failure:
Mismatched system files have been installed
A Service Pack installation has failed
Incompatible third-party software has been added
Unsupported drivers are housed in the system
Starting now, we will present ways to eradicate this trouble. It is advised
you follow these methods in order to ensure efficient troubleshooting.
Method 1: Safe Mode + Clean Boot combo
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Safe Mode is a troubleshooting state that loads only the basic drivers and
processes required to boot the system. It is immensely used during
diagnostic procedures to check whether an issue repeats under these
special conditions or not. If it does not, one can perform a Clean Boot to
narrow down the cause to a single third-party application, or startup item.
This method is demonstrated here:
Start your system with Windows 8/8.1 Installation Media inserted
into the drive
When prompted, press any key to boot from DVD
From the Windows Setup screen, hit Next
Click Repair your computer located at the bottom to launch Advanced
Startup Options menu
Choose Troubleshoot then Advanced options
Select Command Prompt
Type bcdedit /set {default} bootmenupolicy legacy and press enter
This command will empower Legacy Boot with F8 key enabled
Remove Installation Media and Reboot your system
Continuously strike F8 key on startup
Advanced Boot Options screen should appear, select Safe Mode from
the options
Wait for the system to boot and enter this advanced setup. If Windows
boots successfully, proceed with the following Clean Boot procedure to
identify your troubling menace. However, if you are still unable to perform a
successful OS launch, continue with Method 2.
Open charms bar (Windows + C) and select Search
Type msconfig and hit Enter
Enter Services tab
Check Hide all Microsoft services
Click Disable all and then Apply
Go to Startup tab
Click Open Task Manager link
From this screen, Disable each item and close Task Manager when
done
On System Configuration window, click OK
Restart your computer in this start clean environment
Once in, start enabling multiple (typically half) of the disabled/deselected
startup items and services from Task Manager and System Configuration
tools respectively. Try logging back into Windows using these settings and
see if the error reproduces. If it does, narrow down the selected items, and
try again. Continue with these steps repeatedly till you identify the
problematic entity. Once detected either keep it disabled or check
developers website for further fixes.
Method 2: Run SFC Scan
System File Checker is an important command line tool that can
automatically detect and resolve corrupt/missing system files residing in the
PC. This utility is capable of purging many user and kernel level howlers. To
use it, execute these steps:
Enter Advanced options screen from Troubleshoot menu described
above
Choose Command Prompt
In the elevated Window, type sfc /scannow
Hit Enter
Wait for the OS to check all important directories and repair any damaged
file(s) crucial for system operations. If it does not report any error, or leaves
them unresolved, move on to the next method.
Method 3: Perform a System Restore
Since this particular STOP error is a user-mode process, the most common
culprits are third-party applictions, or corrupt drivers. If you recently
installed an incompatible software, or executed undesirable modification in
system settings, undo these changes by performing System Restore. This
feature will revert all registry/system alterations, and bring the PC back to
its previous working state. Here is how to directives:
From the Advanced options menu, choose System Restore
Select the appropriate Restore point for a roll back
Follow on-screen instructions to reboot using those settings
This should undo any problematic activity contributing towards the error,
and have you start Windows safely. However if the issue is still there,
continue with the next solution.
Method 4: Boot with Driver Signature Disabled
Disable Driver Signature Enforcement is a Windows startup option that
overrides Microsofts decision to use only signed drivers, potentially
resolving any signature issues related with key startup drivers. To use this
setup, here is what you should do:
Start your system while constantly pressing F8 key
On appear of Advanced Boot Options select Disable Driver Signature
Enforcement
Check if you can bypass the concerned situation. If not, keep trying with
the approaches below.
Method 5: Revert Any Pending Updates
Most BSODs can be traced to an incomplete update stopping the system to
boot normally. While you may be asked to reboot the machine and redo the
update, that will obviously not fir your case. Therefore, to stop these
obstructing activities, you can use the recovery environment demonstrated
here:
Launch Command Prompt from Advanced options menu
Enter the following command:
dism.exe /image:C:\ /cleanup-image /revertpendingactions
(Replace C with your system drive)
Try to booting into Windows again. If you still fail, it is time you Refresh your
Windows 8.x PC and see if that resolves the problem. However, if that
remains unsuccessful too, proceed with complete PC Reset. Starting anew
is a guaranteed fix to your messed-up state.
Dictates for PC Reset is highlighted below:
Insert installation media and enter Troubleshoot screen
Click Reset your PC
Follow the wizard to guide you through a clean Windows state
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