QUESTIONNAIRE

Age ::
Educational Qualification ::
Sex ::
Marital Status ::
Occupation ::
Annual Income (in Rs) ::
Size of the amil! ::
"o of dependents ::
I##$o !ou ha%e an! deposit
account &ith 'arur (!s!a )an*+ ,es-"o
If ,es t!pe of the deposit account
.# Sa%ings
/# 0urrent
1# Rain2o& Sa%ings
3# reedom Sa%ings Account
4# An! other
II# $id !ou o2tain an! loan from
'arur (!s!a )an* + ,es-"o

If ,es particulars of the loan account#
.# 5!pe of 6oan
/# 7urpose of the 6oan
1# 6oan Amount in Rs#
3# Rate of interest
4# Repa!ment 7eriod
III# 8o& do !ou feel a2out the ser%ices
rendered 2! the 'arur (!s!a )an*+
.# Satisfactor!
/# 9nsatisfactor!
:;
1# Excellent
3# Inferior <ualit!
4# Moderate
I(# 8o& do !ou feel a2out the )eha%iour
of the staff in the 'arur (!s!a )an*+
.# 7olite
/# 7olite and courteous
1# Rude
3# Indifferent
4# An! Other
(# Are !ou a&are of the 0ustomer meet
organised 2! 'arur (!sa )an*+ ,es-"o
If !es= ho& man! times !ou ha%e
participated in the customers meet+

(I# $o !ou find the customers meet helps
impro%ing the customer relationship+ ,es-"o
If !es &hat are the reasons +
.# It is a time to interact a2out each other#
/# )an*er>s pro2lems also can 2e *no&n clearl!#
1# 0ustomer>s suggestions also considered
3# Introduction of an! ne& products-ser%ices
4# An! other (please specif!)
If "o &hat are the causes +
.# It is a time &asting process#
/# Is conducted ?ust as a matter
Of routine
1# 5he! in%ite onl! 2ig customers
3# It ma! not reflect all the customers
opinions#
4# An! other (please specif!)
(II# 8o& do !ou consider the documentation
procedures in the 'arur (!s!a )an* +
.# Simple
/# (er! eas! to understand
1# 0um2ersome
3# 6ength! procedure
4# An! other (please specif!)
:.

(III# $id !ou experience an! difficult! in
operating !our account + ,es-"o
If ,es the nature of the difficult!
.# Staff ( indifferent attitude of the staff)
/# 6ac* of 2asic amenities in the 2an*#
1# Inordinate dela!s
3# 7rocedural rigidities
4# An! other (please specif!)
I@ #If !ou experience an! of the a2o%e
$ifficult!= &hat did !ou do+
.# 6odged complaint &ith )ranch Manager
/# 6odged complaint &ith the )ranch 5op
Management
1# iling suit in the 0onsumer 0ourts
3# Amica2l! settled &ith the coAoperation
the 2an* staff
4# An! other(please specif!)
@# If !ou lodged complaint &ith the top management
&hat &as the outcome+
.# Issue &as sorted
/# Issue &as not settled
1# 7rompt action ta*en
3# 0hange in the attitude of the management
4# An! Other (please specif!)
@I Are !ou a%ailing of the latest ser%ices rendered 2!
the 2an*

.# R5BS
/# E5
1# Internet )an*ing
3# Mo2ile )an*ing
4# An! Other (please specif!)
@II Are !ou a%ailing A5M ser%ices of the )an*+ ,es-"o
If !es ha%e !ou faced an! pro2lem &ith the A5M ,es-"o
If !es ha%e !ou lodged complaint &ith &hom+
:/
. 6odged complaint &ith )ranch Manager
/# 6odged complaint &ith the )ranch 5op
Management
1# iling suit in the 0onsumer 0ourts
3# Amica2l! settled &ith the coAoperation
the 2an* staff
4# An! other(please specif!)
:1