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Curriculum Vitae

Personal Details

Name:

Robbert Schepman

Adress:

Prof Aalberselaan 13

Phone:

3705 KA Zeist +31623169072, +31207212751

E-mail:

Date of Birth:

26th of July, 1984

Place of Birth:

Utrecht

Gender:

Male

Nationality Dutch

Marital Status:

Married

Gender: Male Nationality Dutch Marital Status: Married Work Experience 2011-2014 Sep 2013 – Sep 2014 Sep

Work Experience

2011-2014

Sep 2013 Sep 2014

Sep 2011 Sep 2013

Hewlett-Packard Nederland BV

HP Large Format Printing Centre of Expertise EMEA Technical Mentor: Benelux, France, Italy, Spain.

HP Large Format Printing Centre of Expertise EMEA Technical Consultant: Benelux, Spain.

1999-2011

Lombok Apotheek Utrecht

Responsible for ICT, Administration and Logistics. Webdesigner for the intranet of the pharmacy.

Education

2010-2014

Master of Arts, Translation Studies,

2004-2009

University of Utrecht. Bachelor of Arts, Spanish Language and Culture,

2002-2004

University of Utrecht - University of Havana. Bachelor of Science (Not Completed),

1996-2002

Aerospace Engineering, Technical University Delft. Pre University Education, Cals College Nieuwegein. Beta Profile + Informatics and Economics

Languages

Dutch

Native

Spanish

Near - Native

Speaking, Writing, Reading, Listening.

English

Fluent

Speaking, Writing, Reading, Listening.

Italian

Beginner

Speaking, Writing, Reading, Listening.

German

Basic

Reading, Listening

French

Basic

Reading

Portuguese

Basic

Reading

Recent Job descriptions

2013-2014

HP PPS PL30 TW Centre of Expertise EMEA Technical Mentor for Benelux, France, Italy and Spain

Responsible for day-to-day performance of 25 call agents with regard to diagnosing, troubleshooting, productivity, customer satisfaction and efficiency.

Assisting with missed metric analysis, identify root causes and derive solution and provide feedback to call agents.

Managing escalations and case elevation to L2-L3 team for complex issues;

Responsible for data consolidation for call agents, which is instrumental in providing guidance for process improvement.

Support managers, Process and Procedures and Quality specialists.

Work on assignments that are complex in nature where independent action and a very high degree of initiative are required to the resolve the problem and develop solutions to the problems.

Providing Technical Trainings on new products to colleagues and mentors from other regions.

Responsible for the Amstelveen PL30TW Lab Centre.

2011-2014

HP PPS PL30 TW Centre of Expertise EMEA Technical Consultant PL30/TW High Value Printers

Responsible for day-to-day diagnosing, troubleshooting, solutions and customer Satisfaction for PL30 TW Product line for the Benelux and Spain Countries.

Assisting with missed metric Analysis, identify Root Causes and derive solution and provide feedback to call agents.

Managing escalations and case elevation to L2-L3 team for complex issues;

Responsible for individual technical improvement.

Responisble for the Amstelveen PL30TW Lab Centre.

Other Experiences

2013-2014

Italian Language Intensive Course

2012-2014

Next to working at HP, I realized a Thesis Project for the University of Utrecht

2011-2013

on the possible manipulation that might occur when political discourses or texts are translated to different target cultures. Multiple Courses on HP Large Format Printing and Color Management

2009

Documentary: La Bola de Cristal, 2009.

2007-2009

Two years of Study in Cuba. At the Faculty of Arts, University of Havana.

2005-2007

In the same period I realized a Thesis Project in cooparation with the University of Utrecht and the University of Havana in the form of a Documentary about capatalist tourist influences in the socalled socialist Cuba. Member of the board of the Student Association at the faculty of Spanish Language and Culture at the University of Utrecht for PR and Foreign Trips.

2004

Obtained Drivers License

1996

Scheidegger Typing Diploma

Leisure

Designing

Passion for Film, Photo, Web, Apps and other types of Modern Arts.

Travelling

Travelling to new places to meet different people is a dream come true.

Reading

Latin American Literature, history, philosophy or politics.

Sports

Performing Sports are essential for the right balance in my life.

References

Philippe Hurtes, Email: philippe.hurtes@hp.com

Hewlett-Packard, EMEA Manager HP Badge Contact Center Operations Tel: +33 672 992 945

Wilmer San Martin Jimenez,

Hewlett-Packard, HP Designjet Centre of Expertise Operations Manager.

Tel: +31 20 7212955, +31611520053

Vanesa Herrero Goñi,

Hewlett-Packard, HP PPS CSS Quality Process Improvement Manager.

Tel: +31207212914, +31621198308

Cristina Pacciarella,

Hewlett-Packard, HP PL30 TW GSE High Value L3 Engineer.

Tel: +31205477681, +31652494428

Dr. D. Nieuwenhuijsen, Email: d.nieuwenhuijsen@uu.nl

University of Utrecht, Translation Studies, Spanish Language and Culture Tel: 0302536363

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