Standard Operating Procedure:

Asset Management
Prepared for: Synergycentric Sdn. Bhd.
Prepared by: TWM IT Outsourcing Project Transition Team
Date: 1
st
October 2014
Version: 1
Standard Operating
Procedure (SOP)
Change Management
Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 2 of 12



Without limiting the rights under copyright, no part of this document may be reproduced, stored in or
introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical,
photocopying, recording, or otherwise) or for any purpose, without the express written permission of
Synergycentric Sdn Bhd.
Synergycentric may have patents, patents applications, trademarks, copyrights, or other intellectual
property rights covering subject matter in this document. Except as expressly provided in any written
license agreement Synergycentric, the furnishing of this document does not give you any license to these
patents, trademarks, copyrights, or other intellectual property.
Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 3 of 12
Release and Revision Record

The following information is being used to control and track modifications made to the
document.

Revision Date Section(s) Version Page
Number(s)
Summary of Changes(s)
1
st
October 2014 All 1 12 Initial Draft









Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 4 of 12
Document Control


Author Abdul Hafiz Ariffin
File Name SOP - TWM - Asset Management_v1
Created Wednesday, 1
st
October 2014
Last Edited Wednesday, 1
st
October 2014


DISTRIBUTION
1. Synergycentric Sdn. Bhd.



TRADEWINDS IT OUTSOURCING PROJECT TRANSITION TEAM
Abdul Hafiz Ariffin
Service Assurance Specialist
Lee Boon Chong
Service Delivery Manager
PREPARED BY REVIEWED BY

SYNERGYCENTRIC SDN. BHD.
Lee Boon Chong
Service Delivery Manager
ACCEPTED BY
Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 5 of 12
TABLE OF CONTENT

1. Intention of the SOP .................................................................................... 7
1.1 Intention of the SOP ............................................................................. 7
2. Principles...................................................................................................... 7
2.1 Principles .............................................................................................. 7
3. Responsibilities ........................................................................................... 8
3.1 Responsibilities .................................................................................... 8
4. Requirements ............................................................................................... 8
4.1 Requirements ........................................................................................ 8
5. Procedure ..................................................................................................... 9
5.1 Procedure .............................................................................................. 9
6. References ................................................................................................. 11
6.1 References .......................................................................................... 11
7. Other SOP, document, laws and rules to consider ................................. 12
7.1 Other SOP, document, laws and rules to consider ......................... 12
8. Key Users ................................................................................................... 12
8.1 Key Users ............................................................................................ 12
9. Training / Implementation Plan ................................................................. 12
9.1 Training / Implementation Plan ......................................................... 12
10. Appendices ......................................................... Error! Bookmark not defined.
10.1 Appendix 1 : Change Request Form .......... Error! Bookmark not defined.

Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 6 of 12
LIST OF TABLE
NO TABLE OF FIGURES ENTRIES FOUND.


LIST OF FIGURE

Figure 1: Asset Management Process Flow.......................................................................... 9











Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 7 of 12
1. Intention of the SOP
1.1 Intention of the SOP
The intention of this SOP is to describe the Asset Management process.
2. Principles
2.1 Principles
IT Asset Management is the set of business practices that join financial, contractual and
inventory functions to support life cycle management and strategic decision making for the IT
environment. Assets include all elements of software and hardware that are found in the
business environment.
This SOP on IT Asset Management must be adhered whenever there are needs to perform any
process related to IT Assets, such as asset tracking, hardware and software updates, licensing
and asset information updates.
The objective of IT Asset Management is to fulfill the followings:
Uncover savings through process improvement and support for strategic decision
making.
Gain control of the inventory.
Increase accountability to ensure compliance.
Enhance performance of assets and the life cycle management.
Risk reduction through standardization, proper documentation and loss detection.

Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 8 of 12

3. Responsibilities
3.1 Responsibilities
IT Asset Management Team
Prepare, update and maintain the Asset Master List
Print asset label and tagged hardware asset
To perform asset tagging process.
To provide

IT Operations Team
To perform onsite installation for End User request.
To manage and monitor asset license.
4. Requirements
4.1 Requirements
A Service Desk software, which is capability of tracking the Assets.
Note: Currently Synergycentric is using Ulysses CRMs Integrated Service Monitoring

Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 9 of 12
5. Procedure
This chapter would describe in detailed what are the processes required and how they are being
used in Asset Management.
5.1 Procedure



Figure 1: Asset Management Process Flow

Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 10 of 12
1. New Configuration Item (CI) Document
IT Operation team will initiate the IT Asset Management process by obtaining the
Configuration Item Document gathered (via Change Management and Request
Management).

2. Hardware Asset Involved
IT Asset Management Team will check if hardware asset changes are involved
If hardware asset changes are involved, IT Asset Management team will verify the
new hardware. Asset tagging is done for all new hardware and the new CI is
updated in the CMDB
If hardware is to be removed, or parts replacement. The Asset Management team
will update the CMDB.

3. Asset Tagging
If changes occurred on the asset, IT Operation team will stick a new PM sticker onto
the respective hardware asset that change
If no changes occurred on the asset, IT Operation team will informed IT Asset
Management team to updates the asset information into the CMDB

4. Configuration
IT Asset Management Team will ensure configuration / software related activities
are Documented to be updated in the CMDB.
5. Software
Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 11 of 12
IT Asset Management team will verify if any updates on the Software such as
Patches Updates.
The release notes will provide sufficient information to be updated in the CMDB
6. Installation / Configuration Document
Document configuration and installation activities related to the Asset
7. Equipment Removal
IT Asset Management team will record any removal of devices via the Removal Form
8. Patches / Updates
Activities related to Patches and Updates to Software require the release notes to
be recorded in the CMDB
9. Update CMDB
IT Asset Management team updates the asset information into CMDB

6. References
6.1 References
The input for the development of this document is as follow:
IT Infrastructure Library (ITIL) references
The output for the development of this document is as follow:
Standard Operating Procedure, Change Management
Asset Management Release 1 1
st
October 2014
Synergycentric Sdn Bhd, version 1 Page 12 of 12
7. Other SOP, document, laws and rules to consider
7.1 Other SOP, document, laws and rules to consider
Standard Operating Procedure, Problem Management
Standard Operating Procedure, Service Desk Function
8. Key Users
8.1 Key Users
Synergycentric Service Desk
Synergycentric Change Management Team
Synergycentric IT Operation Team
9. Training / Implementation Plan
9.1 Training / Implementation Plan
Key users listed in Chapter 8 needs to be briefed on the procedures.