2014 Knowledge Solutions International Catalog v.3

Web: www.ksicloud.com Phone: 888-545-0010 Email: info@ksicloud.
com

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Web: www.ksicloud.com Phone: 888-545-0010 Email: info@ksicloud.com

TABLE OF CONTENTS
3
Knowledge Solutons Internatonal
4
Delivery Optons
5
Ofce 365
6
Microsof Business Applicatons
7
Microsof Ofce Training Courses
14
CompTIA Technical Training Courses
16
ITIL Training Courses
17
Cisco Technical Training Courses
22
VMware Technical Training Courses
24
Citrix Technical Training Courses
23
Microsof Technical Training Courses
41
Red Hat Technical Training
43
Cognos Technical Training Courses
45
Oracle Technical Training Courses
46
Desktop Applicaton Training
48
Registraton & Cancellaton Informaton


Knowledge Solutons Internatonal Inc. (KSI) is a global learning and development organiza-
ton with access to over 450 locatons in 70 countries around the world. KSI provides tech-
nology educaton services and cloud solutons to organizatons in all geographical locatons.
KSIs services include the power of cloud productvity to businesses of all sizes, helping to
save tme, money, and free up valuable resources. We specialize in providing Microsof
email and collaboratons solutons to our clients, by ofering a cost efectve soluton and lev-
eraging the power of the cloud.
KSI has become a global leader within the Microsof community providing industry expertse
on Microsof products and services as a corporate Certfed Learning Solutons Partner. Our
CPLS status guarantees your organizaton will receive a quality experience from certfed pro-
fessionals that have validated their skills with vendor specifc certfcatons. Ask about our
corporate 110% Quality Guarantee.
KSI is also a Microsof Academic Service Partner (MASP), our organizaton has been recog-
nized as a strategic partner in supportng the academic community and the Microsof IT
Academy membership program. To help IT Academy members take full advantage of IT
Academy Program benefts, Microsof has established the Microsof Academy Service Part-
ner Program. Microsof Academy Service Partners are part of the Microsof Partner Network
and we are Microsof Authorized Educaton Resellers (AERs) who have demonstrated exper-
tse in the Microsof IT Academy Program and are prepared to help IT Academy members
beter understand and use their member benefts.

We look forward to earning your business and exceeding your expectatons!


KSIs delivery solutions can be tailored to meet your organizations specific requirements. Our training can be delivered using four differ-
ent modalities: Instructor-led training, Virtual training, Self-paced eLearning, and our Hybrid Instructor Led Learning that includes a com-
bination of classroom and virtual students.

Classroom Rentals
Rent computer classrooms or equipment on a daily, weekly or monthly basis from our global locations. We make select sites available for
rentals. Our locations are excellent for classroom-based instruction, product demonstrations, sales presentations, seminars and events.
You can rent a Virtual Training Classroom.
Do you have to train a group of people located in multiple locations or do you have several trainees/attendees who are unable to travel to
your classroom? Or is your training room computers old and underpowered? Solve your problem by renting our virtual training lab! Our
virtual labs are powerful Pentium i5 computers with a minimum 8GB RAM. Our staff will load your image and provide the requirements for
a successful delivery. Your students remotely control the virtual lab computers from your classroom or their office, home or hotel. The
virtual lab computers are connected to the internet through redundant T-1 class connections. The virtual labs are also located in several
geographic areas. These features, combined with the outstanding reliability of Knowledge Solutions International, assure that your virtual
lab will be always available.

Facility/Classroom Highlights
Classrooms sizes from 4 to 24 student seats (varies by location)
Instructor station (same setup as student machines)
Pentium i5 computers with min. 8 GB RAM
17" or 19" monitors (varies by location)
System for projecting instructor's PC screen
High-speed Internet access
Erasable whiteboard

Virtual Training
Knowledge Solutions International provides a hands-on virtual lab environment to support the delivery of virtual or on-site training. Our
scalable data center provides pre-configured student images containing all of the software needed for class. By leveraging virtual labs,
students experience true hands-on training with no need for any local software. KSI instructors can remotely view student lab machines
and provide guidance and support. Virtual Instructor-Led Training is the most cost effective on-line learning experience. Virtual Training
blends the benefits of Instructor-Led training with the convenience of a virtual online classroom. This is the most effective approach to
hands-on training to a geographically diverse student population. Training is achieved via an easy-to-use web application. Classes include
lectures, demonstrations, and hands-on virtual labs taught by our highly-qualified and experienced certified instructors.

Virtual Training provides numerous benefits including:
Increased flexibility in scheduling
Cost savings by eliminating all instructor and student travel
No local software setup or installation required
Browser based access, with minimal PC hardware/software requirements
Communicate via VOIP or telephone bridge
Collaborate and network with geographically dispersed colleagues and peers
DELIVERY OPTIONS
Morning and afternoon snack and beverages available
On-site staff to welcome your instructor and students
Technical support
Standard hours of operation: 8:00am to 5:00pm, EST Mon-Fri
ADA Compliant

Optional Features (additional cost)
Extended Technical Assistance
Extended Operating Hours
Catered Breakfast and Lunch
Client-Onsite Training
KSI can provide hands-on, instructor-led training right in your organizations own facility. We will coordinate the logistics of instructor
travel, scheduling, shipping and course materials, as well as full mobile computer lab setup. We can also accommodate remote attendee
participation via our remote hybrid model. KSI on-site training consists of lectures, demonstrations, and hands-on labs taught by our
highly-qualified, experienced, and certified instructors.

Microsof Ofce 365 leverages the cloud to deliver enterprise-
level productvity solutons to businesses of all sizes. Ofce 365
includes Microsof Ofce Professional Plus, Microsof Exchange
Online, Microsof Lync Online, and Microsof SharePoint Online.
With Microsof cloud services, your organizaton can lower cost
and deliver the right set of tools or the right users, all with the ap-
propriate layers of security and compliance.

Contact Knowledge Solutons to set up a free trial account today!


MICROSOFT BUSINESS APPLICATIONS
PHONE: (888) 545-0010 WWW.KSICLOUD.COM
Microsof Ofce Professional 2013 brings together top-of-the-line tools to
help you stay organized, connected, and compettve.

MICROSOFT OFFICE
Introducton to PCs 1 Day
Windows 8
Upon successful completon of this course,
students will be able to:
Examine the parts that make up a personal
computer to familiarize yourself with the
basic components and individual functons
of each component, explore the Windows 8
operatng system afer logging on to it using
the personal computer, manage fles and
folders using Windows Explorer to navigate
to folders and manage fles, understand
applicaton sofware, and use common tools
and applicatons that are part of the Win-
dows 8 operatng system such as the Word-
Pad word processor, the Paint tool, the Cal-
culator tool, among others. Customize the
Windows 8 desktop using the customizing
tools and shortcuts to personalize the desk-
top to suit your business requirements and
examine networking tools and features so
that you can browse for informaton using
the Internet.
Microsof Windows 8 1 Day
Level II
This course teaches more advanced functons
of Windows 8. Students will learn how to use
the Control Panel, to manage folder and fle
setngs, monitor apps and system performance
with Task Manager, and update Windows. Next
they will learn to manage devices, printers, and
disks. Then they will learn to connect to
networks, share resources, and connect to
remote systems. Finally, students will learn to
recognize common security threats, secure
their systems and browser, and to use
troubleshootng and restore tools.
Level I
This course teaches the core functons and
features of Windows 8. Students will learn how
to navigate the Windows 8 interface, use the
Charms bar and search tools, install and use
apps, and use Internet Explorer 10. Then they
will learn to manage power optons, browse
folders, confgure user accounts, and use
system security tools. Finally, students will
learn to work with tles and customize PC
setngs.
Word 2013 1 Day
Level III Exam: 77-418
This ILT Series course covers advanced skills
and concepts students need to use
Microsof Word 2013 productvely and
efciently. Students will learn to add
interactve elements such as forms and
content from other applicatons, and to
save a fle as a web page. Then they will
learn how to use document references such
as citatons, indexes, and tables of contents.
Next, they will learn to work more
efciently in Word by customizing the
ribbon, creatng macros, using building
blocks, and insertng subdocuments. In
additon, students will learn to record and
copy macros, to create and modify VBA
modules, and to control Word objects in the
Visual Basic Environment. Finally, students
will learn the fundamentals of VBA
programming through creatng control
structures, designing VBA forms, and
debugging programs.
Transiton from Windows 8
This course is designed for students who
wish to switch from using a PC running on
the Microsof Windows 7 operatng system
to using a PC running on the Microsof
Windows 8 operatng system in a business
or work-related environment. Students will
gain a foundatonal understanding of how
to operate within the Windows 8
environment from your PC and be able to
take full advantage of the many sharing,
storing, and mult-platorm benefts
inherent in the Windows 8 operatng system
Word 2013 1 Day
Level I Exam: 77-418
This ILT Series course covers the basic skills and
concepts students need to use Microsof Word
2013 productvely and efciently. Afer an
introducton to Word's window components,
students will learn how to create and save
documents and how to navigate documents.
Then they will edit, copy and paste, and fnd
and replace text. They will also learn how to
enhance the appearance of a document by
using various formatng optons. In additon,
they will create tables, adjust page layout, work
with graphics, and proof and print documents.
Word 2013 1 Day
Level II Exam: 77-418
In this ILT series course, students will
further build on the skills acquired in the
Microsof Word basic course. Students will
learn to use styles and outlines, and how to
format tables. Then they will insert
SmartArt diagrams, work with shapes, and
format text graphically. They will also learn
how to format a document by adding
sectons, columns, and design elements
such as watermarks and themes. In
additon, they will use Track Changes and
prepare documents for sharing and
exportng. Finally, students will learn how to

MICROSOFT OFFICE
Access 2013 1 Day
This ILT Series course provides students
with additonal skills and concepts needed
to use Microsof Access 2013 productvely
and efciently. They will learn to normalize
data, join tables while observing referental
integrity, query multple tables, format
forms and reports, insert background
images and charts; and create specialized
objects such as lookup felds, subforms and
subreports, navigaton forms, and
calculated felds.
Access 2013 1 Day
This ILT Series course covers the basic skills
and concepts students need to use
Microsof Access 2013 productvely and
efciently. Afer an introducton to the
Access 2013 environment, students will
learn how to plan databases and create
tables. Then they will learn to organize
felds and records, and to work with data
entry rules. They will learn how to create
basic queries, and how to work with forms
and reports.
Access 2013 1 Day
students will be able to: Create complex
Access databases by structuring existng data,
with advanced queries, working with macros,
and performing database maintenance.
Outlook 2013 1 Day
This course covers the basic functons and
features of Outlook 2013. Students will learn
how to read and send email messages using
several methods; they will learn how to
manage email messages and atachments,
confgure message optons, and use basic
search functons. Students will also learn to
manage contacts and contact groups, work
with tasks, and create appointments. Finally,
they will learn to send and respond to
meetng requests.
Outlook 2013 1 Day
students will be able to: Customize the
Outlook Environment, calendar, and mail
messages and will also track, share, assign
and quickly locate Outlook items.
Outlook 2013 1 Day
students will be able to: Personalize and
organize their email, manage Outlook data
fles, share and link contacts, archive items,
create forms, and work ofine and
remotely.
PowerPoint 2010 1 Day
This ILT Series course covers the basic
functons and features of PowerPoint 2013.
Afer an introducton to PowerPoints
window components, students will open
and run a presentaton and switch between
views. Theyll create a basic presentaton
and add content; arrange, insert, and delete
slides; and apply templates and design
themes. Then, theyll learn how to create
and edit shapes, insert and modify WordArt
objects and pictures, and work with tables,
charts, and diagrams. Finally, theyll learn
how to proof a presentaton, create speaker
notes, and present and share their
In this course students will learn more
about working with images, and how to
include media fles, animaton, and a photo
album in a presentaton. Next, theyll
explore advanced tools for working with
SmartArt, tables, and charts, and then learn
how to create acton butons and equatons.
Students will also integrate other Microsof
Ofce fles, embed and link external
Visio Professional 2013 1 Day
Level I
This ILT Series course teaches the basic
functons and features of Visio Professional
2013. Students will learn how to use
stencils, scale and resize objects, draw basic
shapes and compound lines, and arrange
objects. They will also learn how to create
diagrams, work with text, apply formatng,
work with background pages, and set fle
and print propertes. Finally, students will
create network and brainstorming
diagrams, set shape propertes, and create
reports.
Level II
students will be able to: Create custom
elements and a custom template, represent
external data as a drawing, and share your
work with others.
Project 2013 1 Day
Level I
This ILT Series course teaches the basic
commands and features of Microsof
Project 2013. Students will learn how to
create and modify task lists, establish a
project schedule, create calendars, assign
resources to tasks, track costs, and work
with diferent views and tables. Students
will also apply flters and groups, and sort
task and resource data. Finally, they will
learn how to resolve resource conficts.
Project 2013 1 Day
Level I
Students will learn how to work with
templates, create baseline plans, monitor
and update projects, analyze project
statstcs, handle delays and conficts, create
reports, share resources, consolidate
projects, and customize Project. Students
will also learn how to communicate project
informaton by using Project Server 2013,
and how to integrate Project data with

MICROSOFT OFFICE
Publisher 2013 1 Day
Level II
Level 2 will take the use of blank publicatons in
greater detail. In additon, informaton and
practce will include a more depth use of
graphics, shapes, and text boxes.

Level I
In Publisher Level I students will learn how to
create publicatons using the Publisher Wizard,
Blank Presentaton, and the Publicaton Design
features. Basic informaton will be covered
including working with text boxes, additonal
pages, clip art, rulers, and tables
Excel 2013 1 Day
This ILT Series course will teach students how
to work with large worksheets in Microsof
Excel 2013, and use multple worksheets and
workbooks efciently. It will introduce them
to more advanced formatng techniques,
such as applying special number formats,
using workbook styles and themes, adding
backgrounds, and mimicking watermarks. In
additon, students will learn how to create
outlines and subtotals, and how to create
and apply cell names. They will sort and flter
data, and create and format tables. They will
learn how to save workbooks as Web pages,
how to insert and edit hyperlinks, and how to
share workbooks via email. Students will
learn how to audit worksheets for errors,
how to protect worksheets, how to share and
merge workbooks, and track changes in a
workbook. Finally, students will customize
the Excel environment, and create and
modify custom templates.
Excel 2013 .5 Day
Pivot Tables
students will be able to: Use Word with other
programs, collaborate on documents, manage
document versions, add reference marks and
notes, simplify the use of long documents,
secure a document, and create forms.
Excel 2013 1 Day
In this ILT Series course, students will work
with advanced functons and formulas, as well
as lookup functons such as VLOOKUP,
MATCH, and INDEX. In additon, students will
learn about data validaton, and will use ad-
vanced data fltering. They will apply advanced
chart formatng optons, and create more
complex charts. They will work with PivotTa-
bles and PivotCharts, export and import data,
and query external databases. Students will
learn about the analytcal features of Excel,
such as Goal Seek, and how to create scenari-
os. Finally, they will run and record macros,
and explore VBA code.

Call Today For Free
Microsof Class!

Delivery Optons:
Classroom
Virtual
E-Learning
Onsite
Private
Customized
Excel 2010 1 Day
This ILT Series course will familiarize
students with spreadsheet terminology and
the fundamental concepts of Microsof
Excel 2013, including identfying Excel
window components, navigatng
worksheets, and downloading templates. In
additon, students will learn the basics of
entering and editng text, values, and
formulas, and how to save workbooks in the
natve Excel format, as well as in other
formats. They will learn how to move and
copy data and formulas, how to determine
absolute and relatve references, and how
to work with ranges, rows, and columns.
Students will also learn how to use simple
functons, and how to easily apply
formatng techniques to worksheet data.
They will create and modify charts, and
Excel 2013 .5 Day
Transiton from Excel 2010
students will be able to: Identfy the
elements of the Microsof Ofce Excel 2013
environment, organize data in Excel
worksheets, analyze Excel data by sortng,
fltering, and conditonally formatng it,
present Excel data using charts, illustratons
and PivotTables.
OneNote 2013 1 Day
Level I
In this course students will create, edit,
organize, and enhance notes and also
integrate them with other applicatons
using Microsof OneNote 2010.

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MICROSOFT OFFICE
Windows 7
Examine the parts that make up a personal
computer to familiarize yourself with the
basic components and individual functons
of each component, explore the Windows 7
operatng system afer logging on to it using
the personal computer, manage fles and
folders using Windows Explorer to navigate
to folders and manage fles, understand
applicaton sofware, and use common tools
and applicatons that are part of the Win-
dows 7 operatng system such as the Word-
Pad word processor, the Paint tool, the Cal-
culator tool, among others. Customize the
Windows 7 desktop using the customizing
tools and shortcuts to personalize the desk-
top to suit your business requirements and
examine networking tools and features so
that you can browse for informaton using
the Internet.
Level II
Customize the Windows 7 environment,
confgure user accounts, work with
applicatons in Windows 7, work with
devices, manage networks, secure your
system data, enhance system performance,
Level I
Log on to Windows 7, explore its interface,
and identfy the diferent components
present in the interface, customize the
Windows 7 desktop, manage fles and
folders, use the common tools and
programs available in Windows 7 and
Word 2010 1 Day
Use Word with other programs, collaborate
on documents, manage document versions,
add reference marks and notes, simplify the
use of long documents, secure a document,
Word 2010 1 Day
Manage lists, customize tables and charts,
customize the formatng of a document
using styles and themes, modify pictures in
a document, create customized graphic
elements, insert content using Quick Parts,
control text fow, use templates to
automate document creaton, use the mail
merge functon, use macros to automate
common tasks.
Word 2010 1 Day
Identfy and work with basic Word 2010
tools and features, edit text in a Word
document, modify the appearance of text in
a Word document, insert special characters
and graphical objects, organize data in
tables, proof a Word document, control the
appearance of pages in a Word document,
Transiton from XP
Explore the new and enhanced features on
the Windows 7 desktop, manage fles and
folders, work with the new and improved
programs in Windows 7, secure the
computer using the enhanced and new
features in Windows 7.

MICROSOFT OFFICE
Excel 2010 1 Day
Use advanced formulas, organize worksheet
and table data using various techniques,
create and modify charts, analyze data
using PivotTables, Slicers, and Pivot Charts,
insert and modify graphic objects in a
worksheet, customize and enhance
workbooks and the Microsof Ofce Excel
environment.
Excel 2010 .5 Day
Transiton from Excel 2003
Identfy the elements of the Microsof
Ofce Excel 2010 environment, organize
data in Excel worksheets, analyze Excel data
by sortng, fltering, and conditonally
formatng it, present Excel data using
charts, illustratons and PivotTables.
Excel 2010 1 Day
Manage lists, customize tables and charts,
customize the formatng of a document
using styles and themes, modify pictures in
a document, create customized graphic
elements, insert content using Quick Parts,
control text fow, use templates to
automate document creaton, use the mail
merge functon, use macros to automate
common tasks.
Excel 2010 .5 Day
Pivot Tables
Use Word with other programs, collaborate
on documents, manage document versions,
add reference marks and notes, simplify the
use of long documents, secure a document,
and create forms.
Excel 2010 1 Day
Enhance productvity and efciency by
streamlining the workfow, collaborate with
other workbook users

Call Today For Free
Microsof Class!

Delivery Optons:
Classroom
Virtual
E-Learning
Onsite
Private
Customized

MICROSOFT OFFICE
Access 2010 2 Days
Customize tables, queries, forms and
reports and share Access data with other
applicatons.
Access 2010 2 Days
Level I
Create and modify new databases and their
various objects.

Call Today For Free
Microsof Class!

Delivery Optons:
Classroom
Virtual
E-Learning
Onsite
Private
Customized
Access 2010 2 Days
Create complex Access databases by
structuring existng data, with advanced
queries, working with macros, and
performing database maintenance.
InfoPath 2010 1 Day
Level I
Create and implement XML-based forms.
Outlook 2010 1 Day
Compose and send email, schedule
appointments, and meetngs, manage
contact informaton, schedule tasks, and
create notes.
Outlook 2010 1 Day
Customize the Outlook Environment,
calendar, and mail messages and will also
track, share, assign and quickly locate
Outlook items.
Outlook 2010 1 Day
Level III
Personalize and organize their email,
manage Outlook data fles, share and link
contacts, archive items, create forms, and
work ofine and remotely.
Level I
Create a presentaton, format text and add
graphic objects to a presentaton and
modify them. Students will also add tables
and charts.
Level II
Customize the PowerPoint interface and use
features to create dynamic and visually
appealing presentatons, fnalize a
presentaton and secure it to authentcate
Level I
Design and manage basic diagrams.
Workfow, and fowcharts.
Level II
Create custom elements and a custom
template, represent external data as a
drawing, and share your work with others.

MICROSOFT OFFICE
Familiar with the basic components of
personal computers, exploring Windows 7
interface , manage fles and folders, use the
programs and tools available to customize
the desktop.
Level II
Customize the Windows 7 environment,
confgure user accounts, work with
applicatons in Windows 7, work with
devices, manage networks, secure your
system data, enhance system performance,
and work with Internet Explorer 9.
Level I
Log on to Windows 7, explore its interface,
and identfy the diferent components pre-
sent in the interface, customize the Win-
dows 7 desktop, manage fles and folders,
use the common tools and programs availa-
ble in Windows 7 and browse the Internet.
Transiton from XP
Explore the new and enhanced features on
the Windows 7 desktop, manage fles and
folders, work with the new and improved
programs in Windows 7, secure the comput-
er using the enhanced and new features in
Windows 7.

Call Today For Free
Microsof Class!

Delivery Optons:
Classroom
Virtual
E-Learning
Onsite
Private
Customized

CompTIA
CompTIA A+, 2009 Objectves 5 Days
Exam: 220-701
This ILT Series course provides
comprehensive training for students who
already have some existng knowledge of, and
support experience with, networked desktop
and notebook computers running any
Windows XP, Windows Vista, or Windows 7
operatng system. This course will prepare
students, at an accelerated pace, for the two
exams that make up the A+ certfcaton 2012
Editon: CompTIA A+ 220-801 and CompTIA
A+ 220-801. Students will gain the skills and
knowledge necessary to install, build,
maintain, and confgure personal computers,
laptop computers, mobile devices, and
printers in a business setng. They will also
learn the principles and best practces of
SOHO networking, and of physical and data
security.
CompTIA Network + 5 Days
Exam: N10-004
The CompTIA Network+ certfcaton is an
internatonal, vendor-neutral certfcaton that
proves a technician's competency in managing,
maintaining, troubleshootng, installing and
confguring basic network infrastructure.
CompTIA Linux + 5 Days
Exam: XKO-002
CompTIA's Linux+ covers skills and a
fundamental in the management of the Linux
systems, command line, user administraton,
understands fle permissions, sofware
confguratons, and management of Linux-
CompTIA Security + 5 Days
Exam: XKO-002
Security+ a Certfcaton validates knowledge
of systems security, network infrastructure,
access control, assessments and audits,
cryptography and organizatonal security.
CompTIA Strata Green IT 5 Days
Exam: FCR-CR1
The CompTIA Strata Green IT certfcate is
designed to validate an IT professional's
experience, knowledge, and existng IT
credentals to incorporate emerging
technologies shaping the global green IT
industry today. Individuals will demonstrate
the skills to efectvely implement and
measure green IT programs and
CompTIA Server + 5 Days
Exam: SKO-002
CompTIA Server+ certfcaton validates the
knowledge of individuals with 18-24 months
of experience with Industry Standard Server
Architecture (ISSA) technology. Professionals
who want to certfy their advanced technical
knowledge in areas such as RAID, SCSI,
multple CPUs and the like, should consider
this certfcaton. The Server+ certfcaton
credental validates advanced-level technical
competency of server issues and technology,
including installaton, confguraton,
upgrading, maintenance, environment,
troubleshootng and disaster recovery.
CompTIA Project + 5 Days
Exam: PKO-002
Based on best practces of project
management, the exam incorporates
universal project management principles, and
includes important people skills such as
confict resoluton, negotaton,
communicaton, team building/leadership,
and setng and managing expectatons.
CompTIA RFID + 3 Days
Exam: RFO-001
CompTIA Radio Frequency Identfcaton
(RFID+) certfcaton validates the knowledge
and skills to install, maintain, repair, and
troubleshoot RFID technology.
CompTIA Convergence Tech Prof+ 5 Days
Exam: CTO-101
CompTIA Convergence TP+ validates the
knowledge and skills in the area of
Communicatons Technologies (CT), where
datacomm, telephony/telecommunicatons,
video and broadcast multmedia technologies
combine into a single IP-based delivery
system.
CompTIA Healthcare IT Technician 3 Day
Exam: RFO-001
The CompTIA Healthcare IT Technician will
provide students with the knowledge and
skills required to implement, deploy, and
support Health IT systems in various clinical
setngs. Successful candidates will
understand regulatory requirements,
healthcare terminology/acronyms, and
possess a basic understanding of practce
workfow while adhering to code of conduct
CompTIA Cloud Essentals 2 Days
Exam: RFO-001
The CompTIA Healthcare IT Technician will
provide students with the knowledge and
skills required to implement, deploy, and
support Health IT systems in various clinical
setngs. Successful candidates will
understand regulatory requirements,
healthcare terminology/acronyms, and
possess a basic understanding of practce
workfow while adhering to code of conduct

CompTIA Strata IT Technology 5 Day
Exam: FCO-U41
Strata - IT Technology certfcate will enable
the student to identfy and explain PC
components, setup a basic PC workstaton,
conduct basic sofware installaton, identfy
compatbility issues and recognize/prevent
basic security risks. The test also assesses the
candidate's knowledge in the areas of Green
IT and preventatve maintenance of
computers.
CompTIA Strata - IT Technology also prepares
the student for higher level certfcatons such
as CompTIA A+, CompTIA Network+, and
CompTIA Security+, and professionals in
technology-related career roles.
EMC Proven Professional Associate 5 Day
Exam: E20-001
The EMC Proven Professional Associate Level
Certfcaton validates associate-level
knowledge to describe storage networking
technologies, such as DAS, SAN, NAS, and
CAS. In additon, a candidate should be able
to describe the key business and technical
drivers for storage including business
contnuity, storage infrastructure security and
management, and storage virtualizaton
technologies. The common themes in the
exam are technology requirements, physical
and logical elements, host-to-storage
interconnecton, data protecton, and
security.
CompTIA
CompTIA Certfcaton Boot Camp
A+, Security +, Cloud Essentals
CompTIA Certfcaton boot camp training will be focused on providing three industry
recognized vender natural certfcatons. The seven day boot camp will be focused on
earning A+ Certfcaton which means that the individual possesses the knowledge and
skills, essental for installaton, preventatve maintenance, networking, security and
troubleshootng., as defned by experts from companies across the industry. The
CompTIA Cloud Essentals specialty certfcaton demonstrates an individual knows what
cloud computng means from a business and technical perspectve, as well as what is
involved in moving to and governing the cloud and securing the cloud with Security +
Certfcaton.

Call Today For Local
Training Schedule

(888) 545-0010

info@ksicloud.com

www.ksicloud.com

ITIL Authorized Technical Training
ITIL V3 Foundatons 3 Days
Exam: #EX0-101
Provides a comprehensive, consistent and
coherent set of best practces focused on the
management of IT service processes while
promotng a quality approach to achieving business
efectveness and efciency in the use of
informaton systems.
.
ITIL V3 Planning, Protecton 5 Days
& Optmizaton
Exam: NA
The course builds on the general principles
covered as part of the ITIL Foundaton course. This
enables the organizaton to introduce Capacity
Management, Availability Management, ITSCM,
Informaton Security Management, Demand
Management and Risk Management processes as
an integral part of it overall business-focused
Services Framework.
ITIL V3 Service Manager Bridge 4 Days
Certfcaton Course
Exam: NA
This course addresses all of the new topics in ITIL
v3 and the main diferences from earlier ITIL
versions. EXIN Accredited.
ITIL V3 Capability: Service Oferings 5 Days
& Agreements
Exam: NA
This course covers these processes: Service
Portolio Management, Service Level
Management, Service Catalogue Management,
Demand Management, Supplier Management, and
Financial & Business Relatonship Management.
EXIN Accredited.
ITIL V3 Service Capability: Operatonal 5 Days
Support & Analysis
Exam: #IT V3OSA
This course covers these processes: Service
Portolio Management, Service Level
Management, Service Catalogue Management,
Demand Management, Supplier Management, and
Financial & Business Relatonship Management.
EXIN Accredited.
ITIL V3 Capability: Release, Control 5 Days
& Validaton
Exam: #IT V3 RCV
The course builds on the general principles covered
as part of the ITIL Foundaton course. This enables
the organizaton to introduce Change
Management, Release and Deployment
Management, Service Validaton and Testng,
Service Asset and Confguraton Management,
Request Fulfllment, Service Evaluaton and
Knowledge Management as integral parts of its
overall business-focused Services Framework. EXIN
Accredited.
ITIL Service Capability: Planning 5 Days
Protecton & Optmizaton (PP&O)
Exam: NA
The purpose of this class is to give students
knowledge on ITIL terminology, process structure,
roles, functons and actvites in support of ITIL
Service Lifecycle approach. EXIN Accredited.
ITIL Service Lifecycle: Service Design 4 Days

Exam: NA
This course builds on general ITIL principles to
cover the management and control aspect of
Service Design. EXIN Accredited.
ITIL V3 Lifecycle: Service Operaton 4 Days

Exam: NA
Students will receive an in-depth knowledge of the
Lifecycle Module Service Operaton according to
ITIL v3, using interactve lessons and discussion.
EXIN Accredited.
ITIL V3 Lifecycle: Service Transiton 4 Days

Exam: NA
This course looks at the concept for Service
Transiton as a practce and at the interfaces
between Service Transiton and the other stages of
the ITIL Service Lifecycle. EXIN Accredited.
ITIL V3 Lifecycle: Service Strategy 4 Days

Exam: NA
This class covers ITIL concepts and terminology,
strategic planning, executon and control within
a service-based business model, to enable an
understanding of the concepts, processes,
functons and actvites involved in Service
Strategy.
ITIL V3 Lifecycle: Contnual 4 Days
Service Improvements (CSI)

Exam: NA
This class covers the lifecycle aspects of
Contnual Service Improvement. EXIN
Accredited.
Visit our web site at
www.ksicloud.com
If you are interested in a course or
version not listed, please contact
your Account Manager.

Cisco Authorized Technical Training
(ICND 1) Interconnectng 5 Days
Cisco Devices Part 1
Exam: #640-822
Obtain the skills to install, operate and
troubleshoot a small branch ofce Enterprise
network, confgure a switch, router and connectng
to a WAN and implementng network security.
(CCNAX) Interconnectng Cisco Networking Devices: 5 Days
Accelerated
Exam: #640-802
This boot camp will provide students with the skills and knowledge necessary to implement and support
a small to medium-sized switched and routed network. This extended-hours course retains all of the
content of ICND1 and ICND2, but merges the content into a single course.

Upon completng the CCNAX course, the student will have the same knowledge and skills as those
obtained by atending the Interconnectng Cisco Networking Devices Part 1 (ICND1) and Interconnectng
Cisco Networking Devices Part 2 (ICND2) courses
independently. These skills include those that are necessary to install, operate, and
troubleshoot a small to medium-sized network.

Prerequisites:

Internet Working Experience
Knowledge of TCP/IP
Experience Operatng & Confguring a Cisco IOS device
CCNA
(ICND 1) Interconnectng 5 Days
Cisco Devices Part 2
Exam: #640-816
Obtain the skills to install, operate and
troubleshoot a small medium branch ofce
Enterprise network, confgure a switch, router and
connectng to a WAN and implementng network
security.
(IINS) Implementng Cisco 5 Days
IOS Network Security v1.0
Exam: #640-553
Learn the necessity of a comprehensive security
policy, how it afects the posture of the network,
how to secure a small branch type ofce network
using Cisco IOS security features available through
web-based GUIs (Cisco Router and Security Device
Manager [SDM]) and the command-line interface
(CLI) on the Cisco routers and switches.
(IIUC) Implementng Cisco 5 Days
IOS Unifed Communicatons
Exam: #640-460
Students will be able to implement and confgure
small to medium sized IP Telephony solutons. UC
products covered include the Cisco Unifed
Communicatons Manager Express/Cisco Unity
Express and the UC500 Smart Business
Communicatons System.
(IUWNE) Implementng Cisco 5 Days
Unifed Wireless Networking Essentals
Exam: #640-721
This course provide students with informaton and
practce actvites to prepare them to help design,
install, confgure, monitor and conduct basic
troubleshootng tasks of a Cisco WLAN in SMB and
Enterprise installatons.
(IUC) Implementng Cisco NEW 5 Days
Unity Connecton v8
Exam: #642-263
This course describes Cisco Unity Connecton
installaton, implementaton, integraton, and
networking, and presents Cisco Unity Connecton
with the focused goal of providing engineers and
installers with the necessary skills to implement
Cisco Unity Connecton in the current business
environment.
(ROUTE) Implementng Cisco 5 Days
IP Routng
Exam: #642-902
This course is designed to provide professionals of
medium to large network sites with informaton on
the use of advanced routng in implementng
scalability for Cisco routers that are connected to
LANs and WANs.
CCNP
(SWITCH) Implementng Cisco 5 Days
Switched Networks
Exam: #642-813
This course is designed to help students prepare
to plan, confgure, and verify the implementaton
of complex enterprise switching solutons for
campus environments using the Cisco Enterprise
Campus Architecture.
(TSHOOT) Troubleshootng 5 Days
& Maintaining Cisco IP Networks
Exam: #643-832
The course will provide informaton about
troubleshootng and maintaining partcular
technologies, as well as procedural and
organizatonal aspects of the troubleshootng and
maintenance process.
(TVOICE) Troubleshootng 5 Days
Cisco Unifed
Exam: #642-427
This course provides students with the knowledge
and skills that are required to troubleshoot Cisco
Unifed Communicatons systems and solutons in
enterprise, midmarket, and commercial
deployments in single-site and mult-site
environments.
www.ksicloud.com

(CAPPS) Integratng Cisco 5 Days
Unifed Communicatons Applicatons
Exam: #642-467
Students will learn the integraton optons of Cisco
Unifed Presence, Cisco Unity Express, and Cisco
Unity Connecton. It describes voice messaging
deployment scenarios, Cisco Unifed Presence
features, and troubleshootng mechanisms as well
as Cisco Unifed Presence and Cisco Unifed
Personal Communicator integraton optons with
Cisco Unifed Communicatons Manager.
CCNP VOICE
(CIPT1) Implementng Cisco Unifed 5 Days
Communicatons IP Telephony Part 1 v7.0/6.0
Exam: #642-446
Students will confgure Cisco Unifed
Communicatons Manager and switches,
implement media Gateway Control Protocol
(MGCP) gateways, and build dial plans to place on-
net and of-net phone calls.
(CIPT2) Implementng Cisco Unifed 5 Days
Communicatons IP Telephony Part 2 v7.0/6.0
Exam: #642-446
Students will apply a dial plan for a mult-site
environment, confgure serviceability for remote
sites during WAN failure, and implement solutons
to reduce bandwidth requirements in the IP WAN.
(CVOICE) Cisco Voice Over IP v6.0 5 Days

Exam: #642-446
This course provides an understanding of
converged voice and data networks and also the
challenges faced by the various network
technologies. Students will also learn to integrate
gateways and gatekeepers into an
enterprise VOIP network.
(QOS) Implementng Cisco Quality 5 Days
Of Service v2.3
Exam: NA
This course provides students with in-depth
knowledge of quality of service (QoS)
requirements, best efort, Integrated Services
(IntServ) and Diferentated Services (DifServ), and
the implementaton of QoS on Cisco IOS
platorms. Learn the theory of QoS, design issues,
and confguraton of various QoS mechanisms.
CCNP SECURITY
(ASA) Upgrade V8.3 Cisco 3 Days
ASA Firewall 8.X to 8.3 Migraton
Exam: NA
This course provides network security engineers
with the knowledge and skills needed to perform a
migraton from operatng system 8.x to 8.3+ on the
Cisco ASA adaptve security appliance. Students
will learn the various stages of migraton.
(ASA) Upgrade V8.3 Cisco 2 Days
ASA 8.X to 8.3 Migraton
Exam: NA
This course will take students through all of the
various stages of migraton; including hardware
requirements & upgrades, overview of major
changes, NAT migraton, NAT exempton
migraton, Network & Service object migraton.
(FIREWALL) Deploying Cisco 5 Days
ASA Firewalls Solutons v1.0
Exam: #642-617
Students will obtain the knowledge and skills
needed to implement and maintain Cisco ASA
adaptve security appliance-based perimeter
solutons.
(IPS) Implementng Cisco Intrusion 5 Days
Preventon System
Exam: #642-533
Students will obtain the knowledge and skills that
are needed to deploy Cisco Intrusion Preventon
System (IPS)-based security solutons.
(SECURE) Securing Cisco Routers 5 Days
& Switches
Exam: #642-504
and skills they need to secure Cisco IOS Sofware
router- and switch-based networks, and provide
security services that are based on Cisco IOS
Sofware.
(VPN) Deploying Cisco ASA VPN 5 Days
Solutons v1.0
Exam: #642-647
Students will learn to choose, confgure, and
troubleshoot the majority of Cisco ASA adaptve
security appliance remote access and site-to-site
VPN features to reduce risk to IT infrastructure and
its applicatons.
(ACUCM) Administering Cisco 3 Days
Unifed Communicatons Manager v8.0
Exam: NA
This course provides network security engineers
with the knowledge and skills needed to perform a
migraton from operatng system 8.x to 8.3+ on the
Cisco ASA adaptve security appliance. Students
will learn the various stages of migraton.
ADDITIONAL COURSES
www.ksicloud.com

(ACEAP) Cisco Applicaton Control 4 Days
Engine Appliance v1.0
Exam: NA
You will learn how to deploy and confgure the
Cisco Catalyst 4710 Applicaton Control Engine
(ACE) Appliance.
ADDITIONAL COURSES Cont.
(ACUCM W/AUC) Administering Cisco 5 Days
Unifed Communicatons Manager v7.0
Exam: NA
Students will learn basic concepts of IP telephony
and manager concepts such as clustering, route
plans, digit manipulaton, call admission control,
survivability and media resource.
(AUC) Administering Cisco 2 Days
Unity Connecton v8.0
Exam: NA
The course presents Cisco Unity Connecton with
the focused goal of providing the administrators
with the necessary skills to perform their day-to-
day job functons using the Cisco Unity Connecton
version 8.x system.
(AUCCE) Administering Cisco 5 Days
Unifed Contact Center Enterprise Sofware v8.0
Exam: NA
This course will give you an understanding of the
Cisco Unifed CCE v8.0 system, the Intelligent
Contact Management (ICM) routng applicaton,
and Cisco Outbound Opton. You will accomplish
this by confguring the Cisco Unifed CCE v8.0
sofware, use the ICM routng sofware to route
calls from Cisco Unifed IP IVR and from Cisco
Unifed Communicatons Manager. Additonally,
you will use various ICM utlites to aid you in
locatng confguraton errors and you will confgure
the Cisco Outbound Opton.
(AUM) Administering Unifed 2 Days
Messaging v5.0
Exam: #642-104
Students will how to perform system setup and
customizaton; add, delete, and modify
subscribers; and monitor and maintain the Cisco
Unity system.
(BGP) Confguring BGP on 5 Days
Cisco Routers
Exam: #642-691
The course presents Cisco Unity Connecton with
the focused goal of providing the administrators
with the necessary skills to perform their day-to-
day job functons using the Cisco Unity Connecton
version 8.x system.
(CANAC) Implementng Cisco NAC 3 Days
Appliance
Exam: #642-591
The Implementng Cisco NAC Appliance (CANAC)
v2.1 course will provide learners with the skills and
knowledge to be able to implement the Cisco NAC
Appliance soluton as a part of a Cisco SDN security
strategy.
(CUWN) Cisco Unifed Wireless 4 Days
Network
Exam: NA
Students will learn to design, install, confgure, and
maintain a wireless network both as an add-on to
an existng wireless LAN and as a new Cisco Unifed
Wireless Network soluton.
(CVPI) Cisco Unifed Customer Voice 5 Days
Portal Implementaton v7.0
Exam: NA
This course covers the tasks necessary for the
operaton, administraton, maintenance and
provisioning (Ops Console) of Unifed CVP as it is
installed in a comprehensive Intelligent Contact
manager Enterprise (ICME) environment.
(CWAAS) Cisco Wide-Area 5 Days
Applicaton Services
Exam: #642-655
Students learn how to design and deploy a soluton
using Cisco WAAS that improves applicaton
performance over the WAN while enabling
infrastructure consolidaton; understand Cisco
WAAS optmizaton technology, design
consideratons, network integraton, and system
troubleshootng aspects.
(CWLMS) Implementng CiscoWorks 5 Days
LMS v4.0
Exam: NA
You will learn how to use the CiscoWorks LAN
Management Soluton (LMS) 4.0 to manage their
network. Learn the correct tools within CiscoWorks
to document the network inventory, manage
device confguratons, control sofware updates,
monitor performance, troubleshoot faults, and
simplify the deployment of new Cisco
technologies.
(DCNI2) Implementng Cisco Data 5 Days
Center Network Infrastructure
Exam: #642-456
Students will learn to deploy, confgure and
troubleshoot data center networks using the Cisco
Nexus Platorm Family including the Cisco Nexus
7000, 5000, and 2000.
(DCUI) Data Center Unifed Computng 5 Days
Implementaton 3.0
Exam: NA
Students will learn how to confgure and manage
Cisco UCS servers with consolidated I/O
networking for LAN and SAN connectvity and learn
how to virtualize server propertes to enable
simple and rapid mobility of server images
between physical servers.
(DCUCD) Data Center Unifed 5 Days
Computng Design v4.0
Exam: #642-982
This course enables engineers to choose and
design scalable, reliable, and intelligent data
center unifed computng and virtualizaton
solutons.
(DCUCSI) Data Center Unifed 5 Days
Computng Server Integraton v4.6
Exam: NA
This course guides learners through rack
installaton and the provisioning of server
hardware, operatng systems or hypervisors, and
applicatons. Signifcant content is devoted to
management, maintenance, and troubleshootng.
This course artculates Cisco data-center
virtualizaton solutons and explains how
to execute a virtualizaton soluton that is based on
a detailed implementaton plan.

(DCUFI) Implementng Cisco Data 5 Days
Center Unifed Fabric v4.0
Exam: #642-992
The course covers the key components and
procedures needed to install, confgure, manage,
and troubleshoot the Cisco Nexus 7000 and 5000
in the network and SAN environment.
(IASNS) Implementng Cisco Advanced 5 Days
Storage Networking Solutons v4.2
Exam: #642-359
This course enables engineers to choose and
design scalable, reliable, and intelligent data
center unifed computng and virtualizaton
solutons.
(ICMBC) Intelligent Content Manager 5 Days
Boot Camp
Exam: NA
Students will atend an accelerated class
combining the complete Cisco classes for Cisco
Intelligent Contact Management Product Training
Part 1 (ICMPT1), and Cisco Intelligent Contact
Management Product Training
Part 2 (ICMPT2). Part 1 includes an overview of the
ICM, confguraton, basic scriptng, WebView
reportng, as well as Pre-Routng, Post-Routng,
and Translaton Routng. Part 2 provides the
knowledge and experience necessary to install, set
-up, support and troubleshoot the Cisco ICM
system.
(ICOMM) Introducing Cisco Voice 5 Days
& Unified Communications Administration v8.0
Exam: #640-461
This course introduces the architecture,
components, functonalites, and features of Cisco
Unifed Communicatons solutons and describes
how daily job tasks, such as system monitoring,
moves, adds, and changes are performed on Cisco
Unifed Communicatons Manager, Cisco Unifed
Communicatons Manager Express, Cisco Unity
Connecton, and Cisco Unifed Presence.
(ICSNS) Implementng Cisco Storage 5 Days
Networking Solutons v4.2
Exam: #642-359
Using NX-OS v5.0.4, this course provides learners
the skills in implementng and troubleshootng
Cisco storage networks. Topics include installing
and bringing up the switch, confguring virtual
SANs (VSANs), domains,
interfaces, and zones, implementng port channels
and confguring management security.
(IP6FD) IPV6 Fundamentals 5 Days
& Deployment
Exam: NA
This course provides the knowledge and skills
needed to design, install, confgure, and maintain a
Cisco IPS sensor for small, medium, and enterprise
networks. The course also describes the
procedures for managing intrusion preventon
system (IPS) alarms.
(IPS) Implementng Cisco Intrusion 5 Days
Preventon System v.7
Exam: #642-627
needed to design, install, confgure, and maintain a
Cisco IPS sensor for small, medium, and enterprise
networks. The course also describes the
procedures for managing intrusion preventon
system (IPS) alarms.
(MARS) Cisco Mars 4 Days

Exam: #642-691
Students will learn how to readily and accurately
identfy, manage, and eliminate network atacks
and maintain network security compliance.
(MPLS) Implementng Cisco MPLS 5 Days
V2.3
Exam: #642-611
The focus of this course is on MPLS technology
issues as they apply to service providers and on
how to confgure new features and functons in an
existng routed environment.
(SSECMGT) Managing Enterprise 5 Days
Security with Cisco Security Manager v4.0
Exam: NA
Students will learn network security engineers with
the knowledge and skills that are needed to
confgure and deploy Cisco Security Manager. The
course also provides an overview of network
security technologies, and includes case studies
that are useful for deployment scenarios.
(UCCE/ICM W/CVP) Unifed Contact 5 Days
Center Enterprise /Intelligent Content
Manager Administraton
Exam: NA
Students will learn network security engineers with
the knowledge and skills that are needed to
confgure and deploy Cisco Security Manager. The
course also provides an overview of network
security technologies, and includes case studies
that are useful for deployment scenarios.
(UCCE/ICM W/IPIVR) Unifed Contact 5 Days
Center Enterprise/Intelligent Content
Manager Administraton
Exam: NA
Students will start at the ground level
implementng, confguring, scriptng and
troubleshootng a single site UCCE environment
with IP IVR as the VRU routng client. Difering
UCCE deployment models are discussed and
critqued. Some topics covered are Ingress
Gateway implementaton & confguraton,
Communicatons Manager implementaton &
confguraton for UCCE, IP IVR implementaton,
confguraton & scriptng for UCCE, ICM & CTI
Implementaton & confguraton for UCCE
including scriptng/skills, agents/queuing and
reportng.
(UCCXA) Unifed Contact Center 5 Days
Express Advanced
Exam: NA
Building on the knowledge base and scriptng
experience learned in CRSD/UCCXD classes, the
student will explore more advanced techniques in
scriptng and overall CRS functonality.
(UCCXD) Deploying Unifed Contact 5 Days
Center Express v4.3
Exam: #642-164
This course provides the student with hands-on
experience and knowledge of tasks typically
performed for a Contact Center Unifed Contact
Center Express v7.0 and Unifed IP IVR v7.0
deployment. This includes the deployment of
Unifed Contact Center Express and Unifed IP IVR
(Unifed CCX and Unifed IP IVR) as contact center
solutons. Tasks include planning, installaton,
confguraton tasks, troubleshootng and creatng
Cisco scripts.
(UC-UCS) Installing Cisco UC on UCS 5 Days
In a Virtualized Environment

Students will learn about the changing Data Center
server environment, where the Cisco UCS system
fts into this environment, and LAN and storage
(SAN) consideratons. An overview of the UCS
products will be provided, with emphasis on the
advantages the UCS Manager brings to server
provisioning. Server provisioning, through the use
of easy-to-confgure Service Profles, will also be
covered in detail, along with an overview of
VMware concepts and products. The Nexus 1000V
Switch will also be discussed.

(DCUFI) Implementng Cisco Data 5 Days
Center Unifed Fabric v4.0
Exam: #642-992
Students will obtain the knowledge and hands
-on experience to prepare them to confgure
Cisco TrustSec solutons based on Cisco
Identty Services module, Cisco Catalyst
switches, and Cisco Wireless LAN Controllers.
.
Get
Certfed

VMware Authorized Technical Training
VMWARE View 5.0 4 Days
Install, Confgure, & Manage

The student will build their skills in the
VMware View suite of products: VMware
View Manager, View Composer, and VMware
ThinApp. This course is based on the View
5.0 and ThinApp 4.6 releases.
VMware has revolutonized the IT industry with its cutting-edge technology, ofering many
benefts from a VMware implementation. One the primary benefts is the reduction of
overall cost and maintenance of complex IT systems. As a VMware Authorized Training
Center, New Horizons ofers students the knowledge and skills needed to take advantage
of these benefts from the latest VMware virtualization computing software. Students
receive the most up-to-date and comprehensive VMware authorized training courses
possible, taught by certifed instructors. For information about VMware Learning Credits,
please contact your local Account Manager.
Authorized Training

N
E
W

VMWARE VSPHERE 4.1 5 Days

This course explores installaton,
confguraton, and management of VMware
vSphere, which consists of
ESX/ESXi and vCenter Server. The course is
based on ESX/ESXi 4.1 and vCenter Server 4.1.
VMWARE VSPHERE 4.1 5 Days
Automaton Fast Track

vSphere using the VMware
vSphere Client and VMware vSphere
PowerCLI. vSphere PowerCLI automaton can
reduce your IT costs while improving
efciency, availability and fexibility.
VMWARE View 5.0 5 Days
Fast Track

Students will learn to install, confgure, and
manage VMware vSphere 5, gaining
advanced tasks and skills for confguring a
highly available and scalable virtual
infrastructure. Included is a prepaid voucher
for the VMware Certfed Professional 5
exam.
VMWARE VSPHERE 5 5 Days

vSphere, which consists of
VMware ESXi and VMware vCenter Server.
The course is based on ESXi 5.0 and vCenter
Server 5.0.
Whats New?

This course explores features in VMware
vCenter Server 5.0 & VMware ESXi 5.0. Topics
include VMware vSphere 5 installaton and
how to upgrade from
vSphere 4.x to vSphere 5.0. vSphere 5.0 is the
frst version of vSphere to include only the
ESXi hypervisor.

VMware Authorized Technical Training
With VMWARE ESX 4
& VCENTER 4
This course provides a detailed overview and
examinaton of the VMware vSphere 7 cloud
computng suite developed and sold by
VMware, Inc. This class includes instructor
lectures, hands-on lab exercises,
and educatonal resources associated with
VMware vSphere ESXi / ESX 4, vCenter Server
4, vStorage, vNetwork2, and other related
VMware vSphere 4 enterprise virtualizaton
technologies.
VMWARE Advanced Security 5 Days
This course focuses on where the vulnerabilites
lie and how to reduce the atack surfaces in a
virtualized environment. It goes beyond the
typical security protocols administrators use to
secure their current environments
and dives much deeper into the actual workings
and shortcomings of the VMware environment.
VMWARE View 4 Prep Basic Training 5 Days
Students will learn the basic virtualizaton
concepts and skills necessary to implement
and manage a virtual desktop infrastructure
using VMwares VDI
products. Students will learn how VMware
View works in conjuncton with VMwares
vSphere 4 server infrastructure.
VMWARE View 4 Ultmate Boot Camp 3
Days
Students will learn to build their skills in this
hands-on training course that delves deeply
into the VMware View 4 product suite.
www.ksicloud.com
Call Today For Local
Training Schedule

(888) 545-0010

info@ksicloud.com

Advanced Administraton
This course covers the advanced topics of
installaton through scriptng and third party
tools. Students will learn how to perform
advanced ESX and vCenter administraton
focusing on the command line tools from
VMware such as the vCLI, PowerCLI and the
vMA; and third party tools such as PowerCLI,
scriptng, and PowerGUI. They will learn how
to perform the repettve tasks of setng up
networking and storage using the command
line and scriptng to simplify those tasks.

Citrix Authorized Technical Training
(1308AI) Citrix Access Gateway 2 Days
Advanced Editon : Administraton
Exam: #308
System administrators familiar with networking
components will learn to install, confgure and
administer this Citrix product in this course.
(CAG-200-1) Implementng 2 Days
Citrix Access Gateway 9.0 Enterprise Editon
Exam: #A13
This class, intended for IT professionals, system
architects and system engineers, will learn to
successfully deploy and manage Access Gateway
9.0, using hands-on labs and real-world
experience.
(CES-200-1) Implementng 2 Days
Citrix EdgeSight 5.0
Exam: NA
This course will show students how to use
Citrix EdgeSight 5.0 to monitor their IT
environments. This will include how to plan,
install, confgure and manage an
EdgeSight server and agent.
(CES-200-1) Implementng the Citrix 5 Days
Desktop Delivery Infrastructure
Exam: NA
Learners gain the skills necessary to install,
confgure, and manage Citrix XenServer 5.0,
Citrix Provisioning Server 5.0 and Citrix
XenDesktop 3 and 4.
(CNS-203-1) Basic Administraton 5 Days
For Citrix NetScaler 9.2
Exam: #A21
This class, for system administrators and
network operatons personnel, covers the
inital confguraton and administraton of
Citrix NetScaler 9.2. Students will learn
such NetScaler features such as load
balancing, SSL ofoad, rate limitng and
AppExpert templates.
(CNS-300-2) Advanced Administraton 5 Days
For Citrix NetScaler 9.0 Platnum Editon
Exam: NA
This course teaches students to manage, confgure
and monitor advanced features of Citrix NetScaler
9.0 Platnum Editon. It is intended for system
administrators and network operatons personnel,
and will include interactve discussion and hands-
on labs.
(CPV-200-1) Implementng 2 Days
Citrix Provisioning Server 5.0
Exam: NA
This course provides students with the skills
needed to install, confgure and administer Citrix
Provisioning Server 5.0 farms. Topics covered in
this course include designing a farm; creatng,
assigning and administering
vDisks; managing target devices and other farm
components; and confguring high availability.
(CTX-1264CI) Citrix XenApp 5 3 Days
For Windows Server 2003: Support
Exam: NA
This class is intended for IT professionals and
will teach them to monitor, maintain and
troubleshoot network environments running
Citrix XenApp 5 for Windows
Server 2003 sofware.
(CVA-500-1) Architectng a Citrix 5 Days
Virtualizaton Soluton
Exam: NA
This course teaches Citrix architects how to
analyze and design a comprehensive Citrix
virtualizaton soluton. Based on the Citrix
Consultng Services Methodology, the course
will provide students with the
key consideratons for managing the project,
assessing environment readiness and risks
and designing the appropriate soluton
according to Citrix best practces.
(CVA-400-1) Engineering a Citrix 5 Days
Virtualizaton Soluton
Exam: #A15
This class, intended for IT professionals, teaches
Citrix engineers how to plan for and perform the
tasks necessary to integrate the component
technologies that make up a Citrix virtualizaton
soluton in a Windows Server 2008 environment.
(CXA-201-2) Implementng 5 Days
Citrix XenApp for Windows Server 2008
Exam: #A15
This course provides students with the foundaton
necessary to efectvely deploy and administer
Citrix XenApp and its components, including Web
Interface, Applicaton Streaming, Load Manager,
Installaton Manager, and Secure Gateway.
Learners will receive hands-on training for
installing Citrix XenApp and the associated Plug-ins
and for using the various administratve consoles
to confgure published resources, policies,
individual server and server farm setngs, load
evaluators, printers, streaming
applicatons and much more.
(CXA-204-1) Basic Administraton 5 Days
For Citrix XwnApp 6
Exam: NA
This class will show IT administrators how to
efectvely centralize and manage applicatons in
the data center and instantly deliver them as a
service to users anywhere.
(CXA-204-2) Basic Administraton 5 Days
For Citrix XwnApp 6
Exam: A18
This course provides the foundaton necessary for
administrators to efectvely centralize and
manage applicatons in the datacenter and
instantly deliver them as a service to users
anywhere.

Citrix Authorized Technical Training
(CXA-206-A) Citrix XenApp 6.5 5 Days
Administraton
Exam: NA
Learn to manage applications in the datacenter
and instantly deliver them as a service to users
anywhere. Learners will receive training for installing and
configuring Citrix XenApp 6.5 for Windows Server 2008 R2,
Citrix Receiver and plug-ins, as well as for using
administrative consoles and tools to configure resources,
policies, server and farm settings, printers, virtualized
applications and more.

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(CXA-300-1) Advanced Administraton 5 Days
For Citrix XenApp 5.0 for Windows Server 2008
Exam: NA
This course provides learners with the skills
necessary to monitor, maintain and troubleshoot
network environments running XenApp for
Windows Server 2008 sofware. Learners are
introduced to the tools used to monitor the
XenApp farm, record farm actvity and generate
reports.
(CXA-300-1) Citrix XenApp 6.5 5 Days
Advanced Administraton
Exam: NA
Learn to monitor, maintain, optmize and
troubleshoot Citrix XenApp 6.5 environments
running on Windows Server 2008 R2 sofware.
Learn the tools used to monitor the XenApp farm,
record farm actvity and generate reports,
maintain data and server integrity and
to scale, optmize and troubleshoot the XenApp
farm.
(CXA-200-1W) Implementng Citrix 2 Days
XenServer Enterprise Editon 5.0
Exam: #A09
Students will gain experience installing and
confguring a virtualizaton server and connectng
to the server with XenCenter; creatng virtual
machines and managing virtual machine life-cycle
operatons; and creatng a XenServer resource pool
and connectng to remote storage. In additon,
students will explore XenMoton and automatc
virtual machine placement.

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(CXS-202-1) Citrix XenServer 5.6 5 Days
Administraton
Exam: #A24
In this course students will learn skills necessary to
confgure and administer XenServer 5.6,
XenCenter, and Provisioning Services 5.6.
(CXS-202-2) Citrix XenServer 5.6 5 Days
Administraton
Exam: #A24
Students will learn skills necessary to confgure and
administer XenServer 5.6, XenCenter, and
Provisioning Services 5.6. and gain hands-on
experience in confguring and managing a
XenServer virtualizaton server, creatng Windows
and Linux virtual machines, using XenMoton and
automatc virtual machine placement and more.

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IT CROWD
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Microsof Authorized Technical Training
(6292) Installing & Confguring 3 Days
Windows 7 Client
Exam: NA
This course is intended for IT professionals who
are interested in expanding their knowledge base
and technical skills about Windows 7 Client. In this
course, students learn how to install, upgrade,
and migrate to Windows 7 client. Students then
confgure Windows 7 client for network
connectvity, security, maintenance, and mobile
computng.
IT PROFESSIONAL WINDOWS 7

(6293) Troubleshootng & Supportng 3 Days
Windows 7 in the Enterprise
Exam: #70-685
Learn to support the Windows 7 operatng system
and solve technical troubleshootng problems in a
Windows 7 and Windows Server 2008 R2
networking environment.
(50322) Confguring & Administering 5 Days
Windows 7
Exam: #70-680
This course, intended for experienced IT
professionals, shows students how to confgure
and administer Microsof Windows 7 as a stand-
alone installaton or in a corporate environment
as a part of a Windows Actve Directory domain.
(50331) Windows 7 Enterprise 5 Days
Desktop Support Technician
Exam: NA
and skills needed to isolate, document and
resolve problems on a Windows 7 desktop or
laptop computer.
(6294) Planning & Managing 5 Days
Windows 7 Desktop Deployments &
Environments
Exam: #70-680
This course will teach students how to plan and
deploy Windows 7 desktops in large
organizatons. They will also learn how to design,
confgure, and manage the Windows 7 client
environment.
WINDOWS 8
(20867) Confguring Windows 8 3 Days
Exam: #70-687
This course is intended for IT professionals who
confgure or support Windows 8 computers,
devices, users and associated network and
security resources. The networks with which
these professionals typically work are confgured
as a single domain-based or peer-to-peer
environment with access to the Internet and
cloud services. The IT professional could be a
consultant, full-tme desktop support technician,
or an IT generalist who administers Windows 8-
based computers and devices as a porton of their
broader technical responsibilites.
(20688) Managing & Maintaining 3 Days
Windows 8
Exam: #70-688
Candidates for this exam are IT professionals who
confgure or support Windows 8 computers,
devices, users and associated network and
security resources. The networks with which
these professionals typically work are confgured
as a domain-based or peer-to-peer environment
with access to the Internet and cloud services.

WINDOWS SERVER 2008
(6416) Updatng Your Network 5 Days
Infrastructure & Actve Directory
Exam: #70-649
and skills to work with Network Infrastructure and
Actve Directory technologies in Windows Server
2008. It is intended for individuals who already
have experience with Network Infrastructure and
2000 or Windows Server 2003 to upgrade their
skills to Windows Server 2008.
(6417) Updatng Your Applicaton 3 Days
Platform Technology Skills to Windows Server 2008
Exam: #70-649
and skills to work with Network Infrastructure and
2008. It is intended for individuals who already
have experience with Network Infrastructure and
2000 or Windows Server 2003 to upgrade their
skills to Windows Server 2008.
(20412A) Confguring Advanced 5 Days
Windows Server 2012 Services
Exam: #70-412
This course is intended for IT professionals with
hands-on experience implementng, managing,
and maintaining a Windows Server 2012
infrastructure in an existng enterprise
environment, who wish to acquire the skills and
knowledge necessary to carry out advanced
management and provisioning of services within
the Windows Server 2012 environment. Students
are typically be experienced system
administrators and should have approximately
two years of hands-on experience working in a
Windows Server 2008 or Windows Server 2012
environment.
(20412A) Confguring Advanced 5 Days
Windows Server 2012 Services
Exam: #70-412
This course is intended for IT professionals with
hands-on experience implementng, managing,
and maintaining a Windows Server 2012
infrastructure in an existng enterprise
environment, who wish to acquire the skills and
knowledge necessary to carry out advanced
management and provisioning of services within
the Windows Server 2012 environment. Students
administrators and should have approximately
two years of hands-on experience working in a
Windows Server 2008 or Windows Server 2012
environment.
WINDOWS SERVER 2012
(20410A) Installing and Confguring 5 Days
Windows Server 2012
Exam: #70-410
This course is intended for IT Professionals who
have good Windows operatng system knowledge
and experience and who want to acquire the skills
and knowledge necessary to implement core
infrastructure services in an existng Windows
Server 2012 environment.
(20411A) Administering 3 Days
Windows Server 2012
Exam: #70-411
This course is intended for Informaton
Technology (IT) Professionals with hands-on
experience working in a Windows Server 2008 or
Windows Server 2012 environment, who want to
acquire the skills and knowledge necessary to
manage and maintain the core infrastructure
required for a Windows Server 2012 environment.
Coming Soon
Coming Soon

Course 20415: Implementing a
Desktop Infrastructure

Course 20416: Implementing
Desktop Application
Environments


(6422) Implementng & Managing 3 Days
Windows Server 2008 HYPER-V
Exam: NA
This course teaches students how to implement
and manage Windows Server 2008 Hyper-V. It
also teaches students how to manage Hyper-V
with Soluton Center Virtual Machine Manager
(SCVMM) and with PowerShell.

Windows Server 2008 Clustering
Exam: NA
This course introduces Windows Server 2008
clustering and provides students with the
knowledge and skills to implement, maintain, and
troubleshoot clusters.
(6425) Confguring & Troubleshootng 5 Days
Windows Server 2008 Actve Directory
Domain Services
Exam: #70-640
This course provides the knowledge and skills to
confgure Actve Directory Domain Services in a
distributed environment, implement Group
Policies, perform backup and restore, monitor and
troubleshoot Actve Directory related issues.
(6426) Confguring Identty 3 Days
& Troubleshootng & Access Solutons
With Windows Server 2008 Actve Directory
Exam: #70-640
that IT professionals need to confgure
identty and access solutons with Windows
Server 2008 Actve Directory.
Internet Informaton Services
In Windows Server 2008
Exam: #70-643
that IT professionals need to confgure
identty and access solutons with Windows
Server 2008 Actve Directory.
Windows Server 2008 Terminal Services
Exam: #70-643
Students will learn to confgure, manage, monitor,
and troubleshoot a Terminal Services (TS)
environment. Focus is on confguring of TS core
functonality, TS licensing, TS Gateway, and TS
Web Access.
(6429) Confguring & Managing 3 Days
Windows Media Services for Windows Server 2008
Exam: #70-643
and skills to confgure and manage Windows
Media Services. Students will learn how to
confgure Live Streaming solutons, confgure On-
Demand Streaming solutons, confgure service
roles, confgure logging and plug-ins, confgure
Advanced Streaming solutons 7.0, and confgure
Windows Media Services availability solutons.
(6430) Planning for Windows Server 3 Days
2008 Servers
Exam: NA
This course is aimed at server administrators and
is not a how-to course; therefore, it has a
signifcant number of planning exercises with less
focus on hands-on exercises than some courses.
Windows Servers 2008 Network
Infrastructure Servers
Exam: NA
and skills to manage and maintain Windows
Server 2008 network infrastructure servers.
Windows Servers 2008 Actve Directory
Servers
Exam: NA
and skills to manage and maintain Windows
Server 2008 Actve Directory servers. The course
focuses on the Actve Directory server life cycle.
(6433) Planning & Implementng 5 Days
Windows Server 2008
Exam: #70-646
Students will learn to plan and implement a
Windows Server 2008 and Windows Server 2008
R2 environment. It incorporates both the planning
of the server infrastructure and key aspects of the
implementaton, management and maintenance
of Actve Directory and Network Infrastructure.
(6435) Designing a Windows Server 5 Days
2008 Network Infrastructure
Exam: NA
This course will provide students with an
understanding of how to design a Windows Server
2008 Network Infrastructure that meets business
and technical requirements for network services.
2008 Applicatons Infrastructure
Exam: #70-647
This course will prepare IT professionals for the
role of Enterprise Administrator. Students will
learn how to design applicaton infrastructure
solutons based on Windows Server 2008 to meet
varying business and technical requirements.
2008 Actve Directory Infrastructure &
Services
Exam: NA
This course will provide students with an
understanding of how to design a Windows Server
2008 Network Infrastructure that meets business
and technical requirements for network services.
(6434) Automatng Windows Server 3 Days
2008 Administration with Microsoft Windows
PowerShell
Exam: NA
and skills to utlize Windows PowerShell for
administering and automatng administraton of
Windows Server 2008.


Microsof Server Virtualizaton
Exam: #70-659
and skills to deploy and manage a server
virtualizaton environment using Microsof
technologies. The course provides details on how
to deploy and manage Hyper-V
and Remote Desktop Services on Windows Server
2008 R2.
(50273) Planning & Designing 5 Days
Microsof Virtualizaton Solutons
Exam: NA
Learn to design a complex data center and
desktop architecture using Microsof Windows
Server 2008 R2 with Hyper-V or Hyper-V Server
2008 R2, Remote Desktop Services (RDS), System
Center Suite, Microsof Enterprise Desktop
Virtualizaton (MED-V), Applicaton
Virtualizaton 4.6 (APP-V), as well as supportng
applicatons and utlites.
Microsof Desktop Virtualizaton
Exam: #70-669
and skills to implement and manage desktop
virtualizaton solutons. This course provides an
overview of virtualizaton and the various
Microsof products that you can use to implement
and deploy a virtualizaton
soluton. The course explains how to confgure
and manage a MED-V deployment.
(10533) Deploying, Confguring, 5 Days
& Administratng Microsof LYNC Server 2010
Exam: #70-664
The course teaches IT professionals how to
deploy, confgure, and administer a Microsof
Lync Server 2010 soluton.
(10325) Automatng Administraton 5 Days
With Windows PowerShell 2.0
Exam: NA
This course, intended for IT professionals, will
help students learn how to utlize Windows
PowerShell for administering and automatng
administraton of Windows-based servers.
(50414) Microsof Windows 4 Days
PowerShell V2 for Administrators
Exam: NA
This course, intended for systems administrators,
provides students with the knowledge and skills
to leverage Microsof Windows PowerShell v2 to
administer their Windows environment.
WINDOWS SERVER 2003
(2823) Implementng 5 Days
& Administratng Security In A Microsof
Windows Server 2003 Network
Exam: #70-299
This course addresses planning, confguring and
implementng secure Windows Server 2003
networks, including perimeter security with
Internet Security and Acceleraton (ISA) Server
2004.
(10159) Updatng Your Windows 3 Days
Server Technology Skills R2
Exam: NA
Students will learn Windows Server 2008
Technology Specialist skills and new features of
Windows Server 2008 R2. The course facilitates
accelerated learning of Windows Server 2008 R2
features and features enabled in Windows Server
2008 R2 for Windows 7.
(2277) Implementng , Managing 5 Days
& Maintaining a Microsof Windows Server
2003 Network Infrastructure: Network
Exam: #70-291
and skills to implement, manage and maintain a
Microsof Windows Server 2003 network
infrastructure. Students will learn about routng,
Dynamic Host Confguraton Protocol (DHCP) and
Domain Name System (DNS).
(2276) Implementng a Microsof 2 Days
Windows Server 2003 Network
Infrastructure: Network Hosts
Exam: #70-291
This course provides students with the skills and
knowledge necessary to confgure a Windows-
based computer to operate in a Microsof
Windows Server 2003 networking infrastructure.
(10534) Planning & Designing 5 Days
A Microsof LYNC Server 2010 Soluton
Exam: #70-665
This course teaches how to plan and design a
Microsof Lync Server 2010 soluton to IT
professionals. The course emphasizes Voice
features in Lync 2010 from a deployment
perspectve. In this course, students learn how to
plan and design a Lync Server 2010 system. The
labs in this course utlize the Lync Server 2010
Planning Workbook and Planning Tool.
(2278) Planning & Maintaining 5 Days
A Microsof Windows Server 2003 Network
Infrastructure
Exam: #70-293
This course enables students employed or seeking
a positon as a Systems Engineer to enhance their
Microsof Windows Server 2003 networking skills.
(2279) Planning, Implementng 5 Days
Maintaining A Microsof Windows Server
2003 Actve Directory Infrastructure
Exam: #70-297
This course is for students employed or seeking a
positon as a Systems Engineer who want to
enhance their Windows Server 2003 Actve
Directory skills.
(2282) Designing A Microsof 5 Days
Windows Server 2003 Actve Directory &
Network Infrastructure
Exam: #70-297
This course provides students with the skills
necessary to design a Microsof Actve Directory
service and network infrastructure for a Windows
Server 2003 environment.
(2297) Planning, Implementng, 5 Days
Managing, & Maintaining A Microsof
Windows Server 2003 Environment for an
MCSE on Windows 2000
Exam: #70-292
This course provides systems engineers who want
to update their skills from Windows 2000 to
Windows Server 2003 with the knowledge and
new skills that they need to plan, implement,
manage, and maintain a Microsof Windows
Server 2003 networked environment.

(10135) Confguring, Managing 5 Days
& Troubleshootng Microsof Exchange
Server 2010
Exam: #70-662
and skills to confgure and manage an Exchange
Server 2010 messaging environment, as well as
provide guidelines, best practces, &
consideratons that will help you optmize your
Exchange Server deployment.
EXCHANGE SERVER 2010
(10165) Updatng Your Skills From 5 Days
Microsof Exchange Server 2003 or Exchange
Server 2007 to Exchange Server 2010
Exam: #70-662 & #70-663
The course will provide an accelerated skills-
upgrade path and also provide additonal support
for the two Exchange Server 2010 exams.
(10165) Updatng Your Skills From 5 Days
Microsof Exchange Server 2003 or Exchange
Server 2007 to Exchange Server 2010
Exam: #70-662 & #70-663
The course will provide an accelerated skills-
upgrade path and also provide additonal support
for the two Exchange Server 2010 exams.
(10233) Designing & Deploying 5 Days
Messaging Solutons With Microsof
Exchange Server 2010
Exam: #70-663
This course teaches the student to design and
deploy messaging solutons with Microsof
Exchange Server 2010.
OFFICE 2007
(5058) Deploying Microsof Ofce 2 Days
2007 Professional Plus
Exam: #70-624
and skills that they need to efectvely deploy
Microsof Ofce 2007. Students also learn about
the Ofce 2007 setup and multlingual
architecture.
(5927) Microsof Ofce Project 2007, 3 Days
Managing Projects
Exam: #70-632
and skills to initate, plan, execute, monitor and
control, and close enterprise projects by using the
Microsof Ofce Project Server 2007 enterprise
tool.
(5928) Microsof Ofce Project Server 3 Days
2007, Managing Projects
Exam: #70-633
tool.
(5929) Microsof Ofce Project Server 3 Days
2007, Managing Projects & Programs
Exam: #70-634
and skills to use the Microsof Ofce Project
Server 2007 enterprise tool to initate, plan,
execute, monitor and control, and close
enterprise programs and to customize the
enterprise environment.
OFFICE COMMUNICATIONS SERVER
(5177) Implementng & Maintaining 1 Day
Instant Messaging Using MS Ofce
Communicatons Server 2007
Exam: NA
This course teaches instant messaging
functonalites available in Microsof Ofce
Communicatons Server 2007, the architecture in
the Standard and Enterprise Editons, and
consideratons involved in implementng
them.
(5178) Implementng & Maintaining 2 Days
Audio/Visual Conferencing & Web
Conferencing Using MS Ofce
and skills to plan, deploy, and manage audio/
visual and Web conferencing by using Microsof
Ofce Communicatons Server 2007.
(5179) Implementng & Maintaining 2 Days
Telephony Using Microsof Ofce
Exam: NA
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(50214) Implement & Maintain 5 Days
IM/Presence, Conferencing & Telephony
Using MS Ofce Comm Server 2007 R2
Exam: NA
This course covers the topologies supported by
Ofce Communicatons Server 2007, as well as the
designing, implementng, and troubleshootng of
an Ofce Communicatons Server 2007 R2
soluton. This includes implementng telephony,
conferencing, and group chat solutons.
SHAREPOINT 2013
(20331) Core Solutons of Microsof 5 Days
SharePoint Server 2013
Exam: 70-332
.This course will provide students with the
knowledge and skills to confgure and
manage a Microsof SharePoint Server 2013
environment. This course will teach students
how to confgure SharePoint Server 2013, as
well as provide guidelines, best practces,
and consideratons that will help a
SharePoint server deployment. This is the
frst in a sequence of two courses for IT
Professionals and will align with the frst
exam in the SharePoint server 2013 IT Pro
certfcaton.
(20332) Advanced Solutons of 5 Days
Microsof SharePoint Server 2013
Exam: 70-332
This fve-day course examines how to plan,
confgure, and manage a Microsof
SharePoint Server 2013 environment. Special
areas of focus include implementng high
availability, disaster recovery, service
applicaton architecture, Business
Connectvity Services, social computng
features, productvity and collaboraton
platorms and features, business intelligence
solutons, enterprise content management,
web content management infrastructure,
solutons, and apps. The course also
examines how to optmize the Search
experience, how to develop and implement a
governance plan. and how to perform an
upgrade or migraton to SharePoint Server
2013.
(20489) Developing Microsof 5 Days
SharePoint Server 2013 Advanced Solutons
Exam: 70-489
This course provides SharePoint developers
the informaton needed to implement
SharePoint solutons using Enterprise Search,
Managed Metadata Service (MMS), Business
Connectvity Services (BCS), Enterprise
Content Management (ECM), Web Content
Management (WCM), Social Computng
features and SharePoint Apps.
(55014)Upgrading Your 5 Days
Development Skills to SharePoint 2013
Exam NA
This course will teach students all the new
development changes that were made to
SharePoint 2013 including .NET 4.0, Visual
Studio 2012, Mobility, Workfow 4.0, OData,
OAuth, Claims Authentcaton, SharePoint
AppStore and the new Service Applicatons
(Machine Translaton and PowerPoint
Automaton).
(55026) Upgrading your End User 3 Days
Skills to SharePoint 2013
Exam: NA
This course explores all the new end user
features exposed in SharePoint 2013. Learn
to work with new Social computng features
like newsfeeds and communites, metadata
navigaton, cross-site publishing, Image
Renditons, Embedded Code, UI
Enhancements, Composed Looks,
Community Sites and Reputaton, Apps for
SharePoint, eDiscovery, Educaton and Ofce
Web Apps
(55028) SharePoint 2013 Power User 2 Days
Exam: NA
This SharePoint 2013 Power User training
class is designed for individuals who need to
learn the fundamentals of managing
SharePoint sites.
(55031) SharePoint 2013 3 Days
End User
Exam: NA
This SharePoint 2013 End User class is for
end users working in a SharePoint 2013
environment. The course teaches SharePoint
basics such as working with lists and libraries
as well as basic page customizatons.
(55033) SharePoint 20103 Site 5 Days
Collecton and Site Administraton
Exam: NA
This course is intended for SharePoint site
collecton administrators, site administrators
and power users who are tasked with
working within the SharePoint environment.
(55035) MS SharePoint 2013 for the 3 Days
Site Owner/Power User
Exam: NA
This course is designed for informaton
workers or power users who serve as
SharePoint Site Owners or Site Collecton
Administrators. Students should take this
course if they need to know how to manage
the team collaboraton, document
management and social features of Microsof
SharePoint 2013. This class is an excellent
prerequisite for IT Professionals who work as
SharePoint Server Administrators atending
MS 20331.
Business Intelligence
Exam: NA
The focus of this course is on the SharePoint
2013 business intelligence platorm and not
on the SQL business intelligence services.
This course gives the necessary knowledge to
work with associated SharePoint business
intelligence services including
PerformancePoint Service, Excel Services,
Business Connectvity Services, and Visio
Services.
(20488) Developing Microsof 5 Days
SharePoint Server 2013 Core Solutons
70-488
The course is intended for professional
developers who develop solutons for
SharePoint products and technologies in a
team-based, medium-sized to large
development environment. While some
familiarity with SharePoint soluton
development is required, candidates are not
expected to have prior experience with the
new features in SharePoint Server 2013.

(55049) PowerPivot, Power View 2 Days
SharePoint 2013 Business Intelligence Center
for Analysts
Exam: NA
This course concentrates on PowerPivot and
Power View in Excel 2013. The atendees will
learn how to surface the workbooks and
visualizatons using the Business Intelligence
Center in SharePoint 2013.
SHAREPOINT 2010
SharePoint 2010 2 Days
Site Owner
Exam: NA
Students will learn how to master Windows
PowerShell to optmize your SharePoint 2010
environment. The course takes you through
scripted installatons, Web Applicatons, Site
Collectons, Sites, permissions, Service
Applicatons, Content Databases, Backup &
Restore and much more using Windows
PowerShell, get an in-depth experience on
how to master lists, list items and document
libraries using Windows PowerShell.
SharePoint 2010 1 Day
Introducton & Overview
Exam: NA
Students learn about the SharePoint
applicaton, how to add data, create and
confgure libraries, lists, security, web parts,
sub sites, content types, site columns,
workfows, and Informaton management
policies.
Site Collecton Administrator
Exam: NA
Students will learn about content
management tools, storage strategies and
the use of business connectvity services.
Also, how to create and implement an
InfoPath form, create custom workfows with
SharePoint Designer 2010, use advanced
web parts, create Access Services web sites,
and use Excel and Visio Services.
SharePoint Foundaton 2010 2 Days
Level l
In this course, students will create and edit a
team website. This course is useful for
students who will access, manage or create a
SharePoint team site.
SharePoint Foundaton 2010 2 Days
Level ll
In this course, students will manage site
collectons and components. This course is
designed for not necessarily for IT
professionals, but for individuals, such
as administratve assistants, who will be
managing SharePoint sites.
Business Analyst
Level 4
Learn how to create data centric SharePoint
web Applicatons.
SharePoint Designer 2010 1 Day
Level l
Construct a website using SharePoint
Designer and incorporatng SharePoint
Controls for collaboratve intranets.
(55050)SharePoint 2013 End User 3 Days
Level I
Exam: NA
This course explores all the basic end user
features of SharePoint 2013 including all
basic lists and sites (aka "Apps"). Learn to
assign basic and advanced
permissions. Explore the new project and
community sites as well as how to work with
the new social features of My Sites. Building
and sending search queries is also covered.
(55052) SharePoint 2013 End User 3 Days
Level II
Exam: NA
This course explores several advanced topics
of working with SharePoint 2013 sites. Topics
include SharePoint Server site defnitons
(Business Intelligence, Document Center,
eDiscovery, Educaton, Search Center, etc), in
-depth coverage of Workfows, Site
Administraton, Site Customizaton and Site
Collecton Administraton.
SharePoint Designer 2010 1 Day
Level ll
Utlize SharePoint Designer to integrate
dynamic content, database binding and
SharePoint Web Parts.
(10174) Confguring & Administratng 5 Days
Microsof SharePoint 2010
Exam: #70-667
This course, intended for IT professionals,
teaches students how to install, confgure
and administer SharePoint.

(10231) Designing a Microsof 5 Days
SharePoint 2010 Infrastructure
Exam: #70-668
shows students how to design and deploy
Microsof SharePoint 2010.
(10232) Designing & Developing 5 Days
Microsoft SharePoint Server 2010 Applications
Exam: NA
teaches students the skills and best practces
to help their organizatons design and
develop efectve SharePoint applicatons.
(50351) SharePoint 2010 Overview 2 Days
Developer
Exam: NA
This course teaches the new development
changes that were made to SharePoint 2010
including (Sandboxed solutons, LINQ, REST,
Client Object Model, BCS, Workfows and
Claims based authentcaton.
IT Professionals
Exam: NA
In this course, students will explore new end
user features exposed in SharePoint 2010.
End Users
Exam: NA
This course looks at the new architectural changes
made to SharePoint 2010 and how to upgrade
your 2007 environment to 2010.
SharePoint Designer
Exam: NA
This course discusses how to navigate and use the
new Ribbon interface, new features from
Designer, what changes have been made to the
actons and conditons of work fows, how to build
external content types, and how to modify Out Of
the Box Workfows.
(10175) Microsof SharePoint 2010 5 Days
Applicaton Development
Exam: NA
This course, intended for professional
developers, provides practcal informaton
and labs that enable students to build
solutons on the Microsof SharePoint 2010
platorm.
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Business Intelligence
Exam: NA
This course explores how to use SharePoint as
your platorm for Business Intelligence. Journey
through the SharePoint Business Intelligence
Center, Excel Services, Reportng Services,
Analysis Service, Performance Point and
PowerPivot.
SHAREPOINT 2007
SHAREPOINT SERVICES 3.0
(6438) Implementing & Administrating 2 Days
Windows SharePoint Services 3.0 In
Windows Server2008
Exam: NA
This course provides the knowledge and skills that
IT Professionals need to confgure Microsof
Windows SharePoint Services in Windows Server
2008.
(50470) Microsof SharePoint Server 2 Days
2010 For the Site Owner/Power User
Exam: NA
This class is designed for the site owner/power
user of a SharePoint site who needs to know how
to create sites and lists and manage users.
SharePoint Server (MOSS) 2007 2 Days
Site Owner
Level l
Exam: NA
Students will gain a working knowledge of
document libraries, workfows, meta data and site
columns, content types, lists, site customizatons,
user security, sub sites, Ofce integraton and
explore diferent methods for organizing content.
SharePoint Server (MOSS) 2007 2 Days
Site Owner
Level ll
This course is designed for users who have the
responsibility to create and manage a Microsof
SharePoint Server 2007 site for a group of other
users to consume.
(5061) Implementng Microsof Ofce 3 Days
SharePoint Server 2007
Level ll
and skills required to implement MS Ofce
SharePoint Server 2007 successfully in their
organizaton.
(50047) Advanced IT Pro Course For 5 Days
MS Ofce SharePoint Server 2007 &
Windows SharePoint Services 3.0
Exam: NA
and skills to plan, deploy, and confgure server
farm solutons with Microsof Ofce SharePoint
Server 2007 and Windows SharePoint Services
3.0. The course focuses on key deployment and
confguraton tasks.
(50064) Advanced SharePoint 2007 5 Days
Development
Exam: NA
and skills to become a top-notch Microsof
SharePoint 2007 Developer. From AJAX to Event
Handlers and Features, you will gain important
insight into the internal workings of SharePoint
2007.
(50146) Programming Microsof Ofce 5 Days
SharePoint Server
Exam: NA
This 5 day deep-dive will guide individuals through
the process of architectng and developing
Microsof Ofce SharePoint applicatons and
customizatons with a focus on MOSS
fundamentals and features and how to extend
them.
(50149) SharePoint 2007 Operatons 5 Days
Exam: NA
This 5 day deep-dive will guide individuals through
the process of architectng and setng up
SharePoint 2007 applicatons and customizatons
from an Operatons viewpoint.
Customizing SharePoint 2007 3 Days
Applicatons
Exam: NA
This course focuses on the features in SharePoint
2007 that support applicaton development and
customizaton. Atendees will be provided with an
overview of the customizaton of SharePoint sites
using tools such as SharePoint Designer 2007 and
Visual Studio 2005.
SMALL BUSINESS SERVER
(6445) Implementing & Administrating 5 Days
Windows Small Business Server 2008
Exam: NA
This course provides the knowledge and skills that
IT Professionals need to confgure Microsof
Windows SharePoint Services in Windows Server
2008.
(50557) Microsof Jump Start: 3 Days
Ofce 365 For IT Professionals
Exam: NA
The course is specially tailored for technologists
looking for real-world proof of how cloud-based
Ofce 365 enables organizatons to solve more
problems from
more places.
INTERNET INFORMATION SERVICES
(6427) Configuring & Troubleshooting 3 Days
Internet Informaton Services In Windows
Server 2008
Exam: #70-643
In this course, students will learn to install,
confgure, maintain, and troubleshoot an Internet
Informaton Services (IIS) 7.0 Web Server in
Windows Server 2008.

MANAGEMENT INSTRUMENTATION
(10751A) Confguring & Deploying 5 Days
a Private Cloud with System Center 2012
Exam: NA
Data center administrators responsible for
designing, installing and confguring a private
cloud infrastructure.
(50028) Managing System Center 5 Days
Operatons Manager 2007
Exam: #70-400
Provides the knowledge and skills to managing a
Systems Center Operatons Manager 2007
management group and is intended to develop
the necessary skills to install and manage
Operatons Manager 2007 management servers
and supportng roles.
SECURITY
(50357) Implementng ForeFront 2 Days
Threat Management Gateway 2010
2012 Confguraton Manager
Exam: NA
and skills to envision, design, and deploy web
access, remote access and mail protecton
solutons using Microsof Forefront Threat
Management Gateway 2010 (TMG), enabling you
to identfy the requirements and make the
appropriate design decisions that will come up
during the deployment process.
Unifed Access Gateway 2010
Exam: NA
Learn to design and deploy remote access
solutons using Microsof Forefront Unifed Access
Gateway 2010 (UAG). Forefront UAG provides
organizatons with unparalleled fexibility in
providing access to network resources (such as
Web sites and internal applicatons) with granular
access control, custom content protecton, and
endpoint validaton.
Identty Manager 2010
Exam: NA
This course introduces and explains the features
and capabilites of Microsof Forefront Identty
Manager 2010 (FIM), and provides an overview of
the soluton scenarios that FIM addresses.
(6451) Planning, Deploying 5 Days
& Managing Microsof System Center
Confguraton Manager 2007
Exam: #70-401
and skills to plan, deploy, and manage
Confguraton Manager 2007.
(10748) Deploying System Center 2012 3 Days
Confguraton Manager
Exam: NA
Students will learn how to plan and deploy a
System Center 2012 Confguraton Manager
hierarchy, including a central administraton site
(CAS), one or more primary sites and secondary
sites, and all associated site
systems.
(50217) Planning, Deploying & 4 Days
Maintaining Microsof System Center Service
Manager 2010
Exam: NA
The course focuses on implementng, confguring
and integratng Service Manager with other
System Center products.
(10747) Administering System Center 5 Days
2012 Confguraton Manager
Exam: NA
Students will gain the knowledge and skills to
confgure and manage a System Center 2012
Confguraton Manager site and its associated site
systems in the role of Confguraton Manager
administrators.
(10750A) Confguring & Deploying 5 Days
a Private Cloud with System Center 2012
Exam: NA
This course is intended for datacenter
administrators who are responsible for
monitoring and protectng the private cloud
infrastructure. It is also intended for soluton
architects who are responsible for designing
private cloud architectures and extending existng
private cloud solutons. The primary audience for
this course is administrators who create service
requests. The secondary audience includes
datacenter administratorswho are responsible
for providing provisioning for applicatons
including confguring and deploying those
applicatonsapplicaton/service business
owners, and administrators who implement
service requests.

(6232) Implementng A Microsof 5 Days
SQL Server 2008 Database
Exam: #70-432
and skills to implement a Microsof SQL Server
2008 database. The course focuses on teaching
individuals how to use SQL Server 2008 product
features and tools related to implementng a
database.
(6234) Implementing And Maintaining 3 Days
Microsof SQL Server 2008 Analysis Services
Exam: #70-448
This course discusses how to use the Analysis
Services development tools to create an Analysis
Services database and an OLAP cube, and how to
use the Analysis Services management and
administratve tools to manage an Analysis
Services soluton.
Microsoft SQL Server 2008 Reporting Services
Exam: #70-448
This course teaches students how to implement
an Integraton Services soluton in an
organizaton. The course discusses how to
develop, deploy, and manage Integraton Services
packages.
Microsoft SQL Server 2008 Reporting Services
Exam: #70-448
This course teaches students how to implement a
Reportng Services soluton in an organizaton,
including how to use the Reportng Services
development tools to create reports and how to
use the Reportng Services management and
administratve tools to manage a Reportng
Services soluton.
(50068) Microsoft SQL Server 2008 4 Days
For Oracle Database Administrators
Exam: NA
Students will gain skills to capitalize on their
experience as an Oracle DBA to manage a
Microsof SQL Server system. A quick start for the
Oracle DBA to map, compare and contrast the
realm of Oracle database management to SQL
Server database management.
(50400) Designing, Optmizing, & 5 Days
Maintaining a Database Administraton
Soluton For Microsof SQL Server 2008
Exam: NA
needed to design, optmize, and maintain a
database administratve soluton for Microsof
SQL Server 2008.
(50430) Administering Team 3 Days
Foundaton Server 2010
Exam: NA
and skills to manage Microsof Team Foundaton
Server 2010. The course focuses on the
technologies used in Team Foundaton Server
2010 and the techniques used to deploy, manage
and support Team Foundaton Server 2010.
SQL SERVER 2008
(2778) Writng Queries Using 3 Days
Microsof SQL Server 2008 Transact-SQL
Exam: #70-432
This 3-day instructor led course provides students
with the technical skills required to write basic
Transact-SQL queries for Microsof SQL Server
2008.
(6231) Maintaining a Microsof SQL 5 Days
Server 2008 Database
Exam: #70-432
and skills to maintain a Microsof SQL Server 2008
database. The course focuses on teaching
features and tools related to maintaining a
database.
(10778) Implementng Data Models 5 Days
& Reports With Microsof SQL Server 2012
Exam: #70-466
Students will learn how to implement PowerPivot
and tabular data models, create and deliver rich
data visualizatons with Power View and SQL
Server Reportng Services, and discover business
insights by using data mining.
(10776) Developing Microsof SQL 5 Days
Server 2012 Databases
Exam: #70-464
This course introduces SQL Server 2012 and
describes logical table design, indexing and query
plans. It also focusses on the creaton of database
objects including views, stored procedures, along
with parameters, and functons. Other common
aspects of procedure coding, such as transactons,
concurrency, error handling, triggers, and SQL CLR
are also covered in this course.
(10777) Implementng a Data 5 Days
Warehouse With Microsof SQL Server 2012
Exam: #70-463
Students will learn how to create a data
warehouse with SQL Server 2012, implement ETL
with SQL Server Integraton Services, and validate
and cleanse data with SQL Server Data Quality
Services and SQL Server Master Data Services.
SQL SERVER 2012
(10775) Administering Microsof SQL 5 Days
Server 2012 Databases
Exam: #70-642
and skills to maintain a Microsof SQL Server 2012
database. The course focuses on teaching
features and tools related to maintaining a
database.

VISUAL STUDIO 2010
(10262) Developing Windows 5 Days
Applicatons With Visual Studio 2010
Exam: #70-511
In this course, experienced developers who know
the basics of Windows Forms development gain
more advanced Windows Client design and
development skills. WinForms and WPF
programming models, as well as relatve strengths
and when to use each technology, are covered.
(10263) Developing Windows 3 Days
Communicatons Foundaton Solutons With
Visual Studio 2010
Exam: #70-513
With this class, professional .NET programmers
will gain skills to develop distributed applicatons
using WCF 4 and Microsof Visual Studio 2010.
(10264) Developing Web Applicatons 5 Days
With Microsof Visual Studio 2010
Exam: #70-515
In this course students will learn to develop
advanced ASP.NET MVC and Web Forms
applicatons using .NET Framework 4 tools and
technologies.
(10265) Developing Data Access 5 Days
Solutons with Visual Studio 2010
Exam: #70-516
In this course, developers experienced in
Microsof Visual Studio will learn to optmize and
develop beter performing data access code.
(10266) Programming With C# Using 5 Days
Microsof .Net Framework 4
Exam: NA
The course focuses on C# program structure,
language syntax, and implementaton details with
.NET Framework 4.0. This course describes the
new enhancements in the C# 4.0 language by
using Visual Studio 2010.
(10267) Introducton to Web 5 Days
Development With Microsoft Visual Studio 2010
Exam: NA
This course provides knowledge and skills on
developing Web applicatons by using Microsof
Visual Studio 2010.
(10550) Programming in Visual Basic 5 Days
Exam: NA
This course teaches you Visual Basic language
syntax, program structure, and implementaton by
using Microsof Visual Studio 2010 and the
Microsof .NET Framework 4.
(10553) Fundamentals of XAML 3 Days
& Microsof Expression Blend
Exam: NA
Learn core and essental XAML skills and gain
valuable experience developing XAML code in
both Visual Studio 2010 and Expression Blend 4.
(50255) Managing, Maintaining, 4 Days
& Securing Your Networks Through Group
Policy
Exam: NA
You will learn to control and manage computer
systems and domain users running Windows
Server 2003, Server 2008, XP, and Vista, create
Group Policies, implement administratve and
security templates, and determine best practces
when deploying sofware packages
DEVELOPER
(20480A) Programming in HTML5 5 Days
with JavaScript and CSS3
Exam: #70-480
The course is intended for developers who have at
least six months of professional experience and
who are interested in developing applicatons
using HTML5 with JavaScript and CSS3 (either
Windows Store apps or IE10 apps for the Web).
While the students may have litle or no HTML5
coding experience, they should have some
experience with HTML4.
VISUAL STUDIO 2012
(20481) Essentals of Developing 5 Days
Windows Store Apps Using HTML5 and
JavaScript
Exam: #70-481
This course is intended for professional
developers who have 1 or more years of
experience in creatng applicatons.
(20482A) Advanced Windows Store 5 Days
App Development Using HTML5 and
JavaScript
Exam: #70-482
developers who have 1 or more years of
experience creatng applicatons for a producton
environment.
(20483A) Programming in C# 5 Days
Exam: #70-480
This course is intended for experienced
developers who already have programming
experience in C, C++, JavaScript, Objectve-C,
Microsof Visual Basic, or Java and understand the
concepts of object-oriented programming.
(20484A) Essentals of Developing 5 Days
Windows Store Apps Using C#
(Coming January 2013)
Exam: #480
developers who have 1-2 years of experience
creatng client applicatons and who are
comfortable programming in C# and have done
some XAML-based programming.

(50466) Windows Azure Solutons 3 Days
Exam: NA
This class is an introducton to cloud computng
and specifcally Microsofs public cloud ofering in
Windows Azure. In this class, you explore this new
cloud operatng system and learn how to write,
deploy and monitor .NET applicatons in Azure.
(2310) Developing Web Applicatons 5 Days
Using Microsof Visual Studio 2008 SP1
Exam: NA
This course provides knowledge and skills on
developing Web applicatons by using Microsof
Visual Studio 2008 SP1.
VISUAL STUDIO 2008
(2957) Advanced Foundatons of 3 Days
Microsof .NET 2.0 Development
Exam: #70-536
and skills needed to create advanced
Microsof .NET applicatons.
(4995) Programming With The 5 Days
Microsof .NET Framework Using Microsof
Visual Studio 2005
Exam: NA
Enables developers who are migratng from a
diferent development language, an earlier
version of Visual Basic .NET or Visual C#, or who
have completed entry-level training and
experience using Visual Studio 2005, to gain in-
depth guidance on programming the .NET
Framework versions 2.0 and 3.0 with Visual Studio
2005.
.NET PROGRAMMING /
APPLICATION DEVELOPMENT
(50166) Programming The .NET 5 Days
Framework 3.5
Exam: NA
and skills to develop applicatons with the .NET
Framework 3.5, including Garbage Collecton,
Serializaton, Streams and Applicaton Domains,
Interoperability, and Multthreading and
Asynchronous Programming, which are also
required for taking advantage of applicaton
frameworks on top of the core CLR such as WCF,
LINQ etc. The course includes code samples,
demos and exercises on the features from both
a .NET and a system-oriented point of view.
(50277) Advanced Topics In Silverlight 3 2 Days
Development
Exam: NA
This two day instructor-led course provides
students with the knowledge and skills to develop
Microsof Silverlight 3 applicatons through a
variety of available development tools and
techniques. It introduces the new features and
concepts being introduced with the new version
of the technology. The course focuses on user
interfaces, program structure and implementaton
details.
(50278) Silverlight 3 Best Practices 1 Day

Exam: NA
This one day instructor-led course provides
students with the knowledge and skills of best
practces in Microsof Silverlight 3 applicatons
development through a variety of available
development techniques, tps and tricks. It
introduces the new features and concepts being
introduced with the new version of the
technology and the paterns of usage of those
new techniques. The course focuses on user
interfaces, program structure and implementaton
details changes based on student previous
knowledge of Silverlight 2/3.
(50279) Silverlight 3 Development 3 Days

Exam: NA
This three day instructor-led course provides
students with the knowledge and skills to develop
Microsof Silverlight 3 applicatons through a
variety of available development tools and
techniques. It introduces the
new features and concepts being introduced with
the new version of the technology. The course
focuses on user interfaces, program structure and
implementaton details.
DYNAMICS
DYNAMICS CRM
(80290) Marketng Automaton In 1 Day
Microsof Dynamics CRM 2011
Learn how to use Microsof Dynamics CRM to
extend the efectveness of your marketng
department and provides context of how to use
things such as marketng campaigns, marketng
lists, and campaign templates in Microsof
Dynamics CRM. It also discusses the role of
campaign actvites and marketng lists in
campaigns and discusses how to associate
sales literature, target products and price lists
with marketng campaigns.
(80291) Sales Management In 1 Day
This course shows you how to track and manage
the sales process from potental to close. It
provides insight on using the product catalog and
process sales informaton. It also introduces some
of the tools used to analyze and report on sales
informaton.
(80292) Service Management In 1 Day
This course shows you service management
functonality and explains how it helps
organizatons track informaton about cases,
customer complaints or requests, and small
projects. Learn how to use the knowledge base
and discusses how organizatons can browse,
locate, and share informaton in the repository.
It also discusses how to create, manage and use
teams and queues in Microsof Dynamics CRM.
(80294) Microsoft Dynamics CRM 2011 3 Days
Customizaton & Confguraton
Learn how to customize Microsof Dynamics CRM
to meet the specialized needs of businesses. The
topics covered include Security; creaton and
confguraton of enttes; design of forms views
and charts; auditng and Solutons.
(80444) Workflow & Dialog Processes 1 Day
In Microsof Dynamics CRM 2011
This training provides students with tools and
informaton to help them beter understand how
processes can be implemented in Microsof
Dynamics CRM 2011.
(2433) Microsof Visual Basic Scriptng 3 Days
Edition & Microsoft Windows Script Host Essentials
Exam: NA
Learn to manage Windows networks by using the
Windows Script Host (WSH) and the Microsof
Visual Basic, Scriptng Editon (VBScript) language.
During the course, students will work on real-
world scripts that they can use to manage
computers running Windows Vista, Windows XP,
and Windows Server 2003 operatng systems.
Students will also learn about Actve Directory
Service Interfaces (ADSI) and Windows
Management Instrumentaton (WMI).

Extending Microsof Dynamics CRM 2 Days
This course provides students with the tools to
extend the capabilites of Microsof Dynamics
CRM 4.0. Topics include design and system
architecture, using Microsof web services API,
data queries, fltered views, setng up and
creatng custom workfow actvites, plug-ins,
applicaton event programming, IFrames and URL
addressable forms, and creatng custom butons
and menus, and SQL Reportng Services for CRM.
Workfow In Microsof Dynamics CRM 1 Day
This course describes how to create, run, and
monitor work fows to automate business
processes, including automatng the sales process,
lead promoton and probable revenue, out-of-the-
box workfow functonality, creatng a basic
workfow, the design process, updatng triggers
and much more.
DYNAMICS GP
Inventory Management 1 Day
This course teaches you how to control inventory
challenges and maximize your companys net
profts based on the way you do business. Also
how to defne default inventory account numbers,
COGS, variances, sites, product classes, valuaton
methods and more, which will improve efciency
and cut down on costly data entry errors.
General Ledger In Microsoft Dynamics GP 1 Day
This course covers processes required to enter
chart of accounts and fnancial data into the
system, including how to perform functons such
as account reconciliaton, budgetng, recurring
and reversing entries, variable and fxed allocaton
methods, and period-end and year-end closing
procedures.
Microsoft Dynamics GP Fixed Assets 1 Day
This course covers processes to enter, depreciate,
and retre fxed assets, including how Fixed Assets
is integrated to Purchasing and Payables. Topics
also include: changing asset informaton, mass
changes, partal transfers, partal retrements, and
retrement undo.
Microsoft Dynamics GP Integration Manager 2 Days
This course develops your understanding of how
to integrate outside systems with the Microsof
Dynamics GP accountng applicaton through the
use of tools designed to import records. An
overview of the available integraton and
development tools is presented, including the
benefts and required skills for each tool.
Microsof Dynamics GP Payroll 1 Day
This course covers the set up of employee
informaton, tax informaton and all of the
necessary setups to start the processing of payroll
checks, including informaton on using direct
deposit. It also focuses on the optons available to
maintain and retrieve key payroll data, closing
periods, quarters and the year-end.
Microsoft Dynamics GP Sales Order Processing 1 Day
This course covers entering quotes, orders,
invoices, returns and backorders, ship items on
sales orders, easily manage the life-cycle of your
customers order from the inital quote to the
shipment documentaton and fnal invoicing.
Topics also include: setng up process holds for
quality assurance and linking order documents to
purchase orders.
SmartLists & SmartList Builder Foundation 1 Day
This course helps users learn to organize and
display data from the accountng system in a way
that makes sense to them, and then search those
records according to specifc criteria. SmartList
Builder takes the popular, easy-to-use SmartList
tool in Microsof Dynamics GP and dramatcally
increases its power and range.
Receivables Management I In 1 Day
Microsof Dynamics GP
This course explores the basic elements of
Microsof Dynamics GP. Topics covered during
this session include: system and company setup
procedures, how to use key reports and inquiries,
how to use SmartList to expand inquiry and
analysis capabilites, business alerts, process
server and tps for the user to personalize
shortcuts and checklists to streamline business
practces.
Payables Management In 1 Day
This course examines the processes for entering
vendors, vendor invoices and credit memos,
processing checks, adjustments, prepayments,
month-end closing, and cash fow control. Topics
also include: how to capitalize on vendor discount
dates to reduce payable liabilites and easily select
the right vouchers for payment by date, vendor,
number, or custom query to control cash outlay.
Standard module reports will also be discussed.
Purchase Order Processing In 1 Day
This course covers the types of purchase orders
available and the steps for processing, entering
receipts against purchase orders, entering
invoices against purchase orders, editng, deletng,
and voiding purchase orders, replenishing
inventory quanttes based on historical
purchasing report informaton and how to view
inventory quantty and cost informaton by
vendor. Standard module reports will also be
discussed.
Microsof Dynamics GP 1 Day
Human Resources
This course explores the tght integraton of
Payroll and Human Resources or the standalone
usage of Human Resources. Topics also include:
the everyday tracking of Human Resources
actvites, the Applicant functonality to track the
necessary informaton to hire quality employees,
and the Atendance functonality which can be
used to track employee atendance and absences
using tme codes. Standard module reports
will also be discussed.
Management Reporter Design 1 Day
Essentals I
This course covers the basic report design skills
you need to create, maintain and distribute
presentaton quality reports using Microsof
Management Reporter. Topics also include: basic
foundatonal skills, complex calculatons, drag and
drop reorganizaton, rounding adjustments and
account sets, and report distributon optons.
MANAGEMENT REPORTER
Management Reporter Design 1 Day
Essentals II
This course builds on the basic report design skills
learned in Report Design Essentals I. Using
Microsof Management Reporter you learn
advanced report design including linking to
external worksheet data, linking row formats,
mult company consolidatons, currency
translaton reportng and cash fow.

General Ledger In Microsof 1 Day
Dynamics SL
This course explores the processes required to
enter fnancial data into the system, including
account/subaccount validaton, budgetng,
recurring and reversing entries, allocaton
methods, month-end closing and year-end closing
and consolidaton. Topics also include
intercompany and mult-company transactons.
DYNAMICS SL
Dynamics SL Payables 1 Day
Students learn about setng up vendor discount
dates, reducing payable liabilites, selectng the
right vouchers for payment by date, vendor,
number, or custom query to control cash outlay.
Students are shown how to use comprehensive
reportng features to present data in diferent
ways, including standard reports such as Aged
Accounts Payables, Vendor Trial Balance, Check
Register, and the Accounts Payable Batch
Register.
Dynamics SL Receivables 1 Day
This course shows how to perform additonal
functons such as credit memos, prepayments,
small balance write of, print customer
statements, reverse and void payments, and
month-end closing. Also included in the course
are: setng terms for calculatng document
discount dates and due dates, using balance
forward and open-item statements, and applying
any mix of the comprehensive service and fnance
charges available.
www.ksicloud.com
If you are interested in a course or version not
listed, please contact your Account Manager.

Red Hat System Administraton I 5 Days
(RH124)
Red Hat System Administraton I (RH124) is
designed for IT professionals who are new to
Linux and require core Red Hat Enterprise Linux
skills. This course focuses on essental
administraton tasks that will be encountered in
the workplace, including installing the operatng
system, establishing network connectvity,
managing physical storage, and performing basic
security administraton.

Early in the course, GUI-based tools will be
featured to build upon the students' existng
technical knowledge. As the course progresses,
key command-line concepts will be introduced to
provide a foundaton for students planning to
contnue to Red Hat System Administraton II with
the goal of becoming full-tme Linux system
administrators.
Red Hat Enterprise Linux Solaris 3 Days
Administrators (RH290)
When migratng platorms, it's critcal to
ensure that in-house professionals have the
skills to maximize performance and maintain
efciency across the entre system. Red Hat
Enterprise Linux for Solaris Administrators
(RH290) quickly but completely covers many
of the hands-on, practcal skills needed when
migratng from Sun Solaris to Red Hat
Enterprise Linux.
The course focuses on the diferences
between the 2 operatng systems, covering
Red Hat Enterprise Linux equivalents to
Solaris-specifc technologies, like applying
sofware patches, automatng deployment
with Kickstart, and using advanced fle-
system features. In additon, the course
demonstrates how to use RPM, yum, Red Hat
Network, and Kickstart to manage your
environment.
Red Hat Enterprise Security 4 Days
Network Services (RHS333)
Red Hat Enterprise Security: Network Services
(RHS333) is an intensive course that equips senior
system administrators and security professionals
with the skills and knowledge required to harden
systems against both internal and external
atacks.

This class advances beyond the essental security
coverage ofered in the Red Hat Certfed Engineer
(RHCE) curriculum and delves more deeply into
the security features, capabilites, and how to
properly respond to sophistcated security threats
aimed at enterprise systems. You'll also get an in-
depth analysis of the ever-changing threat models
as they pertain to Red Hat Enterprise Linux. At
the end of the 4-day course, you should be able to
design and implement an adequate security
profle for critcal enterprise systems.

An RHCE who successfully completes this course is
prepared to take the Red Hat Enterprise Security
Network Services Expertse Exam (EX333), sold
separately.
Red Hat Enterprise SELinux 4 Days
Policy Administraton (RHS429)
Security-enhanced Linux (SELinux) is a powerful,
kernel-level security layer that provides fne-
grained control over which users and processes
may access which resources and execute which
programs on a system.

Red Hat Enterprise SELinux Policy Administraton
(RHS429) introduces senior system
administrators, security administrators, and
applicaton programmers to SELinux policy
writng. Learn how SELinux works and how to
manage, write, compile, and debug an SELinux
policy. This class culminates in a major project to
analyze, determine the security needs of, and
design and implement a set of net-new policies
for a service previously unprotected by SELinux.

A Red Hat Certfed Engineer (RHCE) who
successfully completes this course is prepared to
take the Red Hat Enterprise SELinux Policy
Administraton Expertse Exam (EX429), sold
separately.
Red Hat Enterprise Directory Services 4 Days
& Authentcaton (RH423)
Red Hat Enterprise Directory Services and
Authentcaton is an intensive course designed to
train senior system administrators in the skills
required to manage and deploy the Red Hat
Directory Server on and for Red Hat Enterprise
Linux systems. This course also covers cross-
platorm integraton of directory services in order
to provide authentcaton or informaton services
across the enterprise. In additon, students will
gain an understanding of the basic concepts,
confguraton, and management of LDAP-based
services. This course also explores PAM, the
Pluggable Authentcaton Modules system, and
how it integrates with services that require
authentcaton.

take the Red Hat Enterprise Directory Services and
Authentcaton Expertse Exam (EX423).
Red Hat Courses Available!
Red Hat Enterprise Linux is your soluton across a broad range of hardware
architectures, hypervisors and clouds. Whether you're working towards becoming a
Red Hat Certfed Engineer (RHCE) or Red Hat Certfed Systems Administrator (RHCSA),
New Horizons hands-on labs and training based on real-world applicaton and
experiencewill help you achieve the certfcaton you need.
Red Hat Enterprise Deployment 4 Days
& Systems Management (RH401)
Red Hat Enterprise Deployment and Systems
Management training course explores the
concepts and methods necessary for successful
large-scale deployment and management of Red
Hat Enterprise Linux systems.

Experienced system administrators will learn how
to implement and manage Red Hat Enterprise
Linux deployments efciently and efectvely, in
ways that make their systems manageable by a
team of administrators. Central to this course is
training on the use of the Red Hat Network
Satellite Server for deployment and provisioning
of Red Hat Enterprise Linux systems. By the end of
this course, students will have built their own
RPM packages and will have used Subversion to
make changes to scripts.

take the Red Hat Enterprise Deployment and
Systems Management Expertse Exam (EX401).

Red Hat Enterprise Clustering 4 Days
& Storage Management (RH436)
The intensive, hands-on Red Hat Enterprise
Clustering and Storage Management course
teaches storage management, the Red Hat High
Availability Add-On, and the shared storage
technology delivered by Red Hat Global File
System 2 (GFS2) and Red Hat Storage Server.

Created for senior Linux system administrators,
this 4-day course strongly emphasizes lab-based
actvites. You'll learn how to deploy and manage
shared storage and server clusters that provide
highly available network services to a mission-
critcal enterprise environment.

A current Red Hat Certfed Engineer (RHCE) who
take the Red Hat Enterprise Clustering and
Storage Management Expertse Exam (EX436).
Red Hat Enterprise Performance 4 Days
Tuning (RH442)
Red Hat Enterprise Performance Tuning is
designed to teach senior Linux system
administrators the methodology of performance
tuning for Red Hat Enterprise Linux. This course
discusses system architecture with an emphasis
on understanding the implicatons of system
architecture on system performance, methods for
testng the efects of performance adjustments,
open source benchmarking utlites, methods for
analyzing system and networking performance,
and tuning confguratons for specifc applicaton
loads.

take the Red Hat Enterprise Performance Tuning
Expertse Exam (EX442).
Red Hat System Administraton III 4 Days
(RH254)


Red Hat System Administraton III 4 Days
(RH254)


Red Hat System Administraton II 4 Days
(RH134)
A follow-up course for students that have
completed Red Hat System Administraton I
(RH124), Red Hat System Administraton II
(RH134) is designed for IT professionals working
to become full-tme enterprise Linux system
administrators. Building on the foundaton of
command-line skills covered in System
Administraton I, students will dive deeper into
Red Hat Enterprise Linux to broaden their toolkits
of administraton skills. By the end of this course,
students will be able to administer and
troubleshoot fle systems and parttoning, logical
volume management, access control, and package
management. Students who atend Red Hat
System Administraton I and II will be fully
prepared to take the Red Hat Certfed System
Administraton (RHCSA) exam.

Note: This course is intended to be taken
following Red Hat System Administraton I and
does not cover all RHCSA exam tasks. Students
with solid Linux command-line skills seeking to
take only one course before atemptng the
RHCSA exam should consider the RHCSA Rapid
Track Course (RH200).
Performance-based testing
of real-world skills

Cognos Authorized Technical Training
B2455 IBM Cognos 8 3 Days
BI Administraton (V8.4)
IBM Cognos 8 BI Administraton (v8.4) is a three-
day, instructor-led course that is designed to
teach new administrators the fundamental
responsibilites of administering servers and
content in IBM Cognos 8 BI.
Cognos 8
BI Administraton: Advanced Architecture
& Troubleshootng (V8.4)
IBM Cognos 8 BI Administraton: Advanced
Architecture and Troubleshootng (V8.4) is a three
-day instructor-led course that teaches
partcipants how to identfy components and sub-
components of the IBM Cognos 8 architecture and
how to troubleshoot these components using
various tools and techniques.
B2451 Cognos 8 1 Day
BI Analysis Studio: Analyze Data (V8.4)
IBM Cognos 8 BI Analysis Studio: Analyze Data
(V8.4) is a one-day, instructor-led course that
teaches business authors to navigate and analyze
data in Analysis Studio. Through a combinaton of
lectures and hands-on workshops, atendees will
discover trends, identfy opportunites, and learn
how to make beter business decisions
02450 IBM Cognos 8 1 Day
BI Query Studio: Build Ad Hoc Reports (V8.4)
IBM Cognos 8 BI Query Studio: Build Ad Hoc
Reports (v8.4) is a one-day, instructor-led course
designed for business authors who want to learn
how to create, modify and organize ad hoc
reports. The course covers how to use diferent
report capabilites, how to graphically display the
data, and how to create reports with a consistent
look and feel through the use of templates.
BI Transformer: Design OLAP Models (V8.4)
IBM Cognos 8 BI Transformer: Design OLAP
Models (v8.4) is a four-day, instructor-led course
that provides partcipants with knowledge of
OLAP modeling concepts using Transformer.
Partcipants will learn how to design, build, and
maintain PowerCubes for use in IBM Cognos 8 BI
so that end users can easily analyze data.
BI: Essentals for Managing BI Projects (V8.4)
IBM Cognos 8 BI: Essentals for Managing BI
Projects (v8.4) is a two-day, instructor-led course
that provides partcipants with essental
knowledge to ensure the success of their Cognos
8 BI implementaton. Partcipants will be
introduced to the Cognos Solutons
Implementaton Methodology (CSIM), the
elements of IBM Cognos 8 BI, and the underlying
architecture.
B2475 IBM Cognos 8 BI 1 Day
PowerPlay Administraton (V8.4)
IBM Cognos 8 BI PowerPlay Administraton (V8.4)
is a one day course that provides you with
knowledge of how to administer IBM Cognos 8 BI
PowerPlay applicatons in the IBM Cognos 8 BI
environment. You will identfy IBM Cognos 8 BI
PowerPlay components and architecture, set
server propertes, schedule, monitor, log, and
audit PowerPlay actvites, set cube and report
propertes, and set security.
B2474 IBM Cognos 8 BI 1 Day
PowerPlay Studio: Web Exploraton (V8.4)
IBM Cognos 8 BI PowerPlay Studio: Web
Exploraton (V8.4) is a one-day instructor-led
course designed to teach you the basic skills they
need to view, explore, format and distribute
PowerPlay reports using PowerPlay Studio. You
will learn to create reports, view multdimensional
cube data, add calculatons, and use graphical
displays. The course also covers drag and drop
within crosstabs, ranking, custom subsets and
BI Administraton (V10.01
IBM Cognos BI Administraton (V10.1) is a three-
day, instructor-led course that is designed to
teach new administrators the fundamental tasks
of administering servers and content in IBM
Cognos BI. Through a combinaton of lectures and
hands-on exercises, students will install and
confgure the IBM Cognos BI sofware, implement
security, and manage the server components.
B5151 IBM Cognos 1 Day
BI Analysis Studio: Analyze Data (V10.1)
IBM Cognos BI Analysis Studio: Analyze Data
how to make beter business decisions.
B5132 2 Days
IBM Cognos BI Manage Projects (V10.1)
IBM Cognos BI: Manage Projects (V10.1) is a two-
day, instructor-led course that provides
partcipants with essental knowledge to ensure
the success of their Cognos 10 BI implementaton.
Partcipants will be introduced to the IBM Cognos
Solutons Implementaton Methodology (IBM
CSIM), the elements of IBM Cognos 10 BI, and the
underlying architecture.
PowerPlay Administraton (V10.1)
IBM Cognos PowerPlay Administraton is a one
day instructor-led course. It is designed provide
atendees with the knowledge of how to
administer IBM Cognos PowerPlay applicatons in
the IBM Cognos BI environment. They will identfy
IBM Cognos PowerPlay components and
architecture, set server propertes, schedule,
monitor, log and audit actvites, set cube and
report propertes, and set security.
Query Studio: Build Ad Hoc Reports (V10.1)
IBM Cognos Query Studio: Build Ad Hoc Reports
(V10.1) is a one-day, instructor-led and instructor-
led on-line course designed for business authors
who want to learn how to create, modify and
organize ad hoc reports. This course covers how
to use diferent report capabilites, how to
graphically display data, and how to create
reports with a consistent look and feel through
the use of templates.
B5160 IBM Cognos 5 Days
Report Studio: Author Professional Reports
(V10.1)
This course is designed for professional report
authors to learn report building techniques using
relatonal data models, and ways of enhancing
and customizing, and managing professional
reports. Atendees will partcipate in hands-on
demos and workshops that illustrate key concepts
while learning how to use the product. The
second part of this course builds on topics learned
in the Fundamentals secton.

Cognos Authorized Technical Training
B5158 3 Days
IBM Cognos Report Studio: Author
Professional Reports Fundamentals (V10.1)
IBM Cognos Report Studio: Author Professional
Reports Fundamentals (V10.1) is a three-day,
instructor-led course. It is designed for
professional report authors to learn report
building techniques using relatonal data models,
and ways of enhancing and customizing, and
managing professional reports.
B5161 1 Day
IBM Cognos Report Studio: Author
Reports with Multdimensional (V10.1)
IBM Cognos Report Studio: Author Reports with
Multdimensional Data (V10.1) is an advanced two
-day, instructor-led course in which professional
report authors build on their experience with
Report Studio by applying dimensional techniques
to reports.
B5182 4 Days
IBM Cognos Transformer: Design
OLAP Models (V10.1)
IBM Cognos Transformer: Design OLAP Models
(V10.1) is a four-day, instructor-led course that
provides developers with knowledge of OLAP
modeling concepts using Transformer.
Partcipants will learn how to design, build, and
maintain PowerCubes for use in IBM Cognos BI so
that end users can easily analyze data.
I5156 3 Days
IBM Cognos BI Administraton (V10.1)
IBM Cognos BI Administraton (V10.1) is an online
instructor-led course that is designed to allow
new administrators to learn the fundamental
tasks of administering servers and content in IBM
Cognos BI. Through a combinaton of informaton
and hands-on exercises, students will install and
confgure the IBM Cognos BI sofware, implement
security, and manage the server components.
I5151 1 Day
IBM Cognos BI Analysis Studio:
Analyze Data (V10.1)
IBM Cognos BI Analysis Studio: Analyze Data
how to make beter business decisions.
Partcipants will learn techniques such as ranking,
fltering, asymmetrical crosstabs, and graphing to
help them analyze large volumes of data (whether
OLAP or dimensionally modeled relatonal
metadata.
I5110 2 Days
IBM Cognos BI Whats New (V10.1)
IBM Cognos BI What's New (V10.1) is a two-day
instructor led course that provides partcipants
with knowledge of new features ofered in IBM
Cognos BI (V10.1). Through lecture and hands-on
experience, partcipants will discover the high-
value benefts of this release, including a
simplifed, more engaging business user
experience, a richer, self-service reportng and
analysis environment, workfow and
collaboraton, and easy applicaton administraton
and life cycle.
I5152 5 Days
IBM Cognos Framework Manager:
Design Metadata Models (V10.1)
IBM Cognos Framework Manager: Design
Metadata Models (V10.1) is a fve-day, instructor-
led course that provides partcipants with
introductory to advanced knowledge of metadata
modeling concepts, and how to model metadata
for predictable reportng and analysis results using
Framework Manager. Partcipants will learn the
full scope of the metadata modeling process, from
inital project creaton, to publishing of metadata
to the Web, enabling end users to easily author
reports and analyze data.
I5174 1 Day
IBM Cognos PowerPlay Studio:
Web Exploraton (V10.1)
IBM Cognos PowerPlay Studio: Web Exploraton
(V10.1) is a one-day instructor-led/Instructor-led
online course designed to teach users the basic
skills they need to view, explore, format and
distribute results using IBM Cognos PowerPlay
Studio. Partcipants will learn to create reports,
view multdimensional cube data, add
calculatons, and use graphical displays. The
course also covers drag and drop within crosstabs,
ranking, custom subsets and scenario dimensions.
I5175 1 Day
IBM Cognos PowerPlay Administraton
(V10.1)
IBM Cognos PowerPlay Administraton is a one
day instructor-led course. It is designed provide
atendees with the knowledge of how to
administer IBM Cognos PowerPlay applicatons in
the IBM Cognos BI environment. They will identfy
IBM Cognos PowerPlay components and
architecture, set server propertes, schedule,
monitor, log and audit actvites, set cube and
report propertes, and set security.
I5150 1 Day
IBM Cognos Query Studio:
Build Ad Hoc Reports (V10.1)
IBM Cognos Query Studio: Build Ad Hoc Reports
(V10.1) is a one-day, instructor-led and instructor-
led on-line course designed for business authors
who want to learn how to create, modify and
organize ad hoc reports. This course covers how
to use diferent report capabilites, how to
graphically display data, and how to create
reports with a consistent look and feel through
the use of templates. The course also covers basic
administratve tasks, such as scheduling reports
and delivering reports in diferent formats (e.g.
HTML, PDF, Excel).
WebSphere
WA380 5 Days
WebSphere Applicaton Server V8
Administraton for Windows
This 5-day instructor-led course teaches students
the skills needed to install and administer IBM
WebSphere Applicaton Server V8. As the latest
release of WebSphere Applicaton Server, Version
8 ofers users enhanced support for standards,
emerging technology, and a choice of
development frameworks.
WA370 5 Days
IBM WebSphere Applicaton Server V7
Administraton for Windows
WA580 5 Days
WebSphere Applicaton Server V8
Administraton for Linux

Oracle Authorized Technical Training
ORC100 5 Days
Oracle Database 11g: Administraton
Workshop I DBA
This course is your frst step towards success as an
Oracle professional, designed to give you a frm
foundaton in basic database administraton. In
this class, you'll learn how to install and maintain
an Oracle database. You will gain a conceptual
understanding of the Oracle database
architecture and how its components work and
interact with one another.
Oracle
ORC101 3 Days
Oracle Database 10g: Managing Oracle
on Linux for System Administrators
This course prepares a Linux system administrator
for managing a system on which Oracle Database
has been installed. Elements of how Oracle works
on Enterprise Linux and specifc steps for
preparing Linux for a database installaton are
covered. This course provides the system
administrator, who already has some Linux
experience, with the skills needed to diagnose an
Oracle Database using system administraton
tools.
ORC102 5 Days
Oracle Database: Introducton to SQL
This course covers creatng indexes and
constraints, and altering existng schema objects.
Additonally, partcipants learn how to create and
query external tables. In order to query and
manipulate data within the database, to use the
dictonary views to retrieve metadata and create
reports about their schema objects, partcipants
get to understand the advanced features of SQL.
Some of the date-tme functons available in the
Oracle Database are also covered. This course also
discusses how to use the regular expression
support in SQL.
ORC103 3 Days
Oracle Database 11g: SQL Tuning Workshop
This course counts towards the Hands-on course
requirement for the Oracle Database 11g
Administrator Certfcaton. Only instructor-led
inclass or instructor-led online formats of this
course will meet the Certfcaton Hands-on
Requirement. Self Study CD-Rom and Knowledge
Center courses DO NOT meet the Hands-on
Requirement.
www.ksicloud.com
If you are interested in a course or version not
listed, please contact your Account Manager.

DESKTOP APPLICATIONS
Acrobat 9.0 1 Day
Share fles electronically by email, over a
network, or on the web, so that the recipi-
ents can view, print and ofer feedback.
Dreamweaver CS5 1 Day
Design , build, and upload a web site.
Flash CS5 1 Day
Create and manipulate a wide variety of
objects ranging from simple graphic designs
to complex animatons.
Acrobat 9.0 1 Day
Convert technical documents to PDF fles,
enhance and control PDF content accessibil-
ity, customize PDF documents for interac-
tve use online , and prepare PDFs for com-
Develop professional looking web pages
and rollover efects.
Flash CS5 1 Day
Plan, design, and develop complex Flash
projects.
ADOBE
Adobe CS5 1 Day
Utlize the new features in Photoshop, Illus-
trator, InDesign, Flash, and Dreamweaver
released as part of Adobe Creatve Suite 5.
Create database driven web sites and dy-
namic content.
Flash Workshop 2 Days
Create moton tweens and classic tweens.
Buton symbols, Movie Clip symbols and
nestng animatons will be discussed.
Dreamweaver Workshop 2 Days
Build a web site from the ground up includ-
ing planning a web site, optmizing images ,
using Dreamweaver tools to create HTML &
CSS and uploading a site.
Dreamweaver Workshop 2 Days
Mastering Skills
Build a web site from the ground up includ-
ing planning a web site, optmizing images ,
using Dreamweaver tools to create HTML &
CSS and uploading a site.
Illustrator Workshop 2 Days
Master the pen toll for tracing techniques.

DESKTOP APPLICATIONS
Illustrator CS5 1 Day
Create illustratons, logos, advertsements,
or other graphic documents.
Photoshop CS5 2 Days
Create and enhance graphics for print and
the web.
Illustrator 1 Day
Create complex illustratons using the pen.
Photoshop CS5 2 Days
Create layer masks, layer efects and en-
hance photos for print and the web.
ADOBE
InDesign CS5 1 Day
Deploy the advanced techniques to create
documents for pre-press.
InDesign CS5 1 Day
Deploy the advanced techniques to create
documents for pre-press.
www.ksicloud.com
Create newsleters brochures, business
cards, postcards and fyers.

To register for a Knowledge Solutons course,
contact your Account Manager at one of our
locatons. Early registraton is strongly
recommended. Please note: Payment is due in full
no later the date of the class unless prior corporate
arrangements have been made. Call your Account
Manager for details.
COURSE PREREQUISITES
All of our Level 2 and Level 3 courses build upon
skills developed in earlier classes. It is important that
you are profcient with the skills presented in these
foundaton classes. For complete course outlines,
please contact your Account Manager.
REFUND POLICY
All tuiton and fees paid by the applicant shall be
refunded if the applicant is rejected by the school
before enrollment. An applicaton fee of not more
than $25.00 (not more than $10.00 for veterans)
may be retained by the school if the applicaton is
denied. All tuiton and fees paid by the applicant shall
be refunded if requested within three business days
afer signing a contract with the school. Afer the
third business day has elapsed , the student
cancellaton and no-show policy, outlined below, will
apply . All refunds shall be returned within 30 days.
VETERANS CANCELLATION AND REFUND POLICY
If you receive educatonal benefts through the
United States Department of Veterans Afairs (DVA)
and you wish to cancel your program, you must
submit a writen notce of cancellaton to KSI. Upon
receipt of writen notce of cancellaton , KSI will
refund the amount of the unused porton of the
veterans tuiton. Unused tuiton will be calculated on
a pro-rata basis by taking the total cost of the
program paid by the veteran, less the price for any
courses, books, materials, labs, and exams used by
the student prior to the date of the cancellaton
notce.
STUDENT CANCELLATION AND NO-SHOW POLICY
DESKTOP APPLICATIONS OPEN ENROLLEMENT
INSTRUCTOR-LED AND MENTORED LEARNING
CLASSES. If you cannot atend the class for which you
hold a reservaton, you must notfy your Account
Manager fve (5) or more business days prior to the
class. For pre-paid coupon and single-seat
enrollments, no refund will be issued nor outstanding
invoice canceled, if you cancel your class less than (5)
business days prior to class date or if you DO NOT
show up for class. For club members enrollments , a
$50 cancellaton fee will be assessed. Club members
who repeatedly fail to comply with this cancellaton
policy may have their membership canceled. KSI
reserves the right to cancel classes due to low
enrollment at any tme. In the event of cancellaton
occurs, your Account Manager will contact you.
CERTIFIED TECHNICAL OPEN ENROLLMENT
INSTRUCTOR-LED LEARNING CLASSES. If you cannot
atend the class for which you hold a reservaton ,
you must notfy your Account Manager ten (10) or
more business days prior to the class. For pre-paid
coupon and single-seat enrollments , no refund will
be issued nor outstanding invoice canceled , if you
cancel your class less than ten (10) business days
prior to the class date or of you DO NOT show up for
Registraton & Cancellaton Informaton
the class. For enrollments associated with Technical
Certfcaton or Club packages, a $500 cancellaton
fee will be assessed.
Self paced E-Learning 24/7 training courses may be
upgraded to equivalent Instructor-Led courses,
provided such an upgrade is made within 30 days of
receipt of your password, and provided that you
have not completed more than 20% of the class.
WHEN YOU COME TO CLASS
Students should arrive at least 20 minutes prior to
class start tme. If youve been issued a physical class
coupon you will be asked to present it upon arrival .
If you arrive more than 30 minutes late to class, your
seat may be given to a waitng client . Please call if
you antcipate arriving late.
DESCRIPTION OF FACILITIES AND STUDENT MATERIALS
At Knowledge Solutons each student will have his/
her own computer and a manual provided to follow
along with the instructor. All classrooms have climate
controls to provide a comfortable learning
environment . All of our facilites have easily
accessible restrooms and break-rooms for student
use. KSI ofers a variety of resources to enhance your
learning experience. These tools are available to all
students who choose to take advantage of them.
Learning resources include Web-based and print
services that allow students to clearly visualize what
they will learn and also practce new skills learned in
class.
GRIEVANCE/APPEALS PROCEDURES
In the event that you experience a problem with a
partcular class or instructor, you should frst discuss
the mater with your instructor. If a resoluton
cannot be reached, you should contact your account
manager. In the event that you experience a problem
with a policy, procedure, or practce of Knowledge
Solutons educatonal program, you should frst
contact your Account Manager. If a satsfactory
agreement cannot be reached by you and the
Account Manager, you should then contact the
School Director. It is the policy of KSI and our staf to
resolve students concerns in a swif and equitable
manner.
If the School Director upholds the inital decision, the
student may appeal the decision in writng to KSIs
Executve Management, within 30 days of ruling. The
Knowledge Solutons Internatonal Executve
Management will review the appeal at its regularly
scheduled meetng and notfy the student of its
decision in writng. Appeals should be mailed to one
of the locaton below:

1000 N West Street, Suite 1200, Wilmington, DE 19801
Knowledge Solutons Internatonal
Corporate Ofce:
1515 Market Street, Suite 705
Philadelphia, PA, 19102
Phone:
(888) 545-0010
Email:
info@ksicloud.com
Web Site:
www.ksicloud.com

2014 Knowledge Solutions International Catalog v.3

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2014 Knowledge Solutions International Catalog v.3

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Web: www.ksicloud.com Phone: 888-545-0010 Email: info@ksicloud.

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