1. INTRODUCTION 1.1 Definition 1) According to Geisler:- H.R.Planing is the process- including forecasting, developing and controlling-by which a firm ensures that it has the right number of people and right kind at the right places at the right time doing work for which they are economically most useful 2) According to Wendell French- H.R.Planing may be definied as the process of assessing the organizations human resources needs in the light of organizational goals and making plans to ensure that a competent, stable work force is employed. 1.2 Process of H.R.P With you expansion of business adoption of complex technology and professional management techniques, the process of human resource planning has assumed great significance. H.R.P consists of the following stages. 1) Analyzing organizational plans and deciding objectives 2) Analyzing factors for manpower requirements a) Demand forecasting- forecasting the overall human resources requirements in accordance with the organizational plans. b) Supply forecasting- obtaining the data and information about the present inventory of human resources and forecast the future changes in present human resource inventory. 3) Developing employment plans 4) Developing human resource plans
1) Analyzing organizational plans and deciding objectives Before undertaking the human resource planning of an organization the short term and long term objectives should be analyzed. The process of human resources planning should start with analyzing the organizational plans. Analysis of organizational plans and programmers help in forecasting the demand for human resources as it provides the quantum of future work activity. The business plan would be a blue print of desired objectives. This objective stated in economic terms, would incorporate the growth rate of the company, diversification plans, market opportunities and government policies. Therefore, human resource planning should meet two requirements. A) It should be directly related to the essential nature of the organization. b) The changes in the selected factor are proportional to changes in the human resources required in the organizational. In the small organization, a human resource planning could be formulated to cover the whole organizational. However In a large organization, size may necessitate human resource planning by separate departments.
2) Analyzing factors for manpower requirements The existing job design and analysis may thoroughly be reviewed keeping view the future capabilities, knowledge, and skills of present employees. The job generally should be designed and analyzed reflecting the future human resource and based on future organizational plans. The factor for manpower requirements can be analyzed by two ways:- a) Demand forecasting and b) Supply forecasting. HR Demand Forecasting: DEMAND FORECASTING (DF) is the process of estimating the future quantity and quality of people required. The basis of the forecast must be the annual budget and long term corporate plan, translated into activity levels for each functions and department, In a manufacturing company , the sales budget would be translated into a production plan giving the number and type of products to be produced in each period. From this information, the number of hours to be worked by each skilled category to make the quota for each period would be computed. Once the hours are available, determining the quality and quantity of personnel will be the logical step. Demand forecasting must consider several factors- both external as well as internal. Among the external factors are competition (FOREIGN & DOMESTIC), economic climate, laws and regulatory bodies, changes in technology, and social factors. Internal factors include budget constraints production levels, new products and services organizational structure, and employee separation. DF is common among organizations, though they may not do personnel supply forecasting. DF helps: Quantifying the jobs necessary for producing a given number of goods, or offering a given amount of services; Determining what staff-mix is desirable in the future; Assess appropriate staffing levels in different parts of the organization so as to avoid unnecessary costs; Prevent storage of people where and when they are needed most ; Monitor compliance with legal requirements with regard to reservation of jobs.
FORECASTING TECHINQUES vary from simple to sophisticated ones. It may be stated that organizations generally follow more than one technique. But as per our study, well study the following techniques in detail: Managerial judgment. Delphi technique. Work study technique. Ratio trend analysis.
(1)MANAGERIAL JUDGMENT: This technique is very simple. In this, managers sit together, discuss and arrive at a figure which would be the future demand for labour. The technique may involve a BOTTOM-UP or a TOP-DOWN approach. In the first, line managers submit their departmental proposals to top managers who arrive at the company forecasts. In the TOP-DOWN approach, top managers prepare company and departmental forecasts. The forecasts are reviewed with departmental heads and agreed upon. Neither of these approach is accurate-a combination of the two could yield positive results. In both the approaches managers are provided with broad guidelines. In consultation of HRM department, departmental heads prepare forecasts for their respective departments. Simultaneously top HR managers prepare company forecasts. This technique is used in smaller organizations or in those companies where sufficient data base is not available. (2)DELPHI TECHNIQUE: Named after the ancient GREEK oracle at the city of DELPHI, the Delphi technique is a method of forecasting personnel needs. It solicits estimates of personnel needs from a group of experts, usually managers. The HRP experts act as intermediary, summaries the various responses and report the findings back to the experts. The experts are surveyed again after they receive this feedback. Summaries and surveys are repeated until the experts opinions begin to agree. The agreement reached is the forecast of the personnel needs. The distinguishing feature of the Delphi technique is the interaction among experts. (3)WORK STUDY TECHNIQUE: it can be used when it is possible to apply work measurement to calculate the length of operation and the amount of labour required. The starting point in a manufacturing company is the production budget, prepared I terms of volumes of budgets of productive hours for the company as a whole, or volumes of output for individual departments. The budgets of productive ours are then complied using standard hours for direct labour. The standard hours per unit of output are then multiplied by the planned volumes of units to be produced to give the total number of planned hours for the period. This is then divided by the number of actual working hours for an individual operator to show the number of operator required. Allowance will have to be made for absenteeism and idle time. Following is highly simplified example of this procedure. Example: 1. Planned output for next year 20000 units 2. Standard hours per unit 5 3. Planned hours for the year 100000 4. Productive hours per man/year 2000 (Allowing normal overtime, absenteeism, and Idle time) 5. Number of direct workers required(4/5) 50 Work study technique for direct workers can be combined with ratio analysis to forecast for indirect workers, establishing the ratio between the two categories. The same logic can be extended to any other category of employees. (4)RATIO TREND ANALYSIS: this is the quickest forecasting technique. The technique involves studying past ratios, say, between the number of workers and sales in an organization and forecasting future ratios, making some allowance for changes in the organization or its methods. The table given below shows how an analysis of actual and forecast ratios, between the number of routine proposals to be processed by an insurance companys underwriting department and the number of underwriters employed could be used to forecast future requirements.
NO OF EMPLOYEES RATIO YEAR PRODUCTION INSPECTOR INSPECTOR : PRODUCTION -3 1500 1 : 10 150 ACTUAL -2 1800 180 1 : 10 LAST YEAR 2000 180 1 : 11 NEXT YEAR 2200* 200+ 1 : 11 FORECAST +2 2500* 210+ 1 : 12 +3 2750 230+ 1 : 12
HR Supply Forecasting: The next logical step for the management is to determine whether it will be able to procure the required number of personnel and the sourced for such procurement. This information is provided by supply forecasting. Supply forecasting measures the number of people likely to be available from within and outside an organization, after making allowance for absenteeism, internal movements and promotions, wastages and changes in hours and other conditions of work. REASONS FOR SUPPLY FORECAST ARE:- Helps in quantify number of people and positions expected to be available in future to help the organization realize its plan and meet its objectives. Helps clarify likely staff mixes that will exist in the future. Assess existing staffing levels in different parts of the organization. Prevents storage of people where and when they are most needed. Monitors expected future compliance with legal requirements of job reservation. The SF covers:- o EXISTING HUMAN RESOURCES: analysis of present employees is greatly facilitated by HR audits. HR audits summaries each employees skill and abilities. The audits of non-managers are called skills inventories and those of the management are called management inventories. Whatever name is used, an inventory catalogues each employees skills and abilities. This summary gives planners a comprehensive understanding of the capabilities found in the organizations workforce. o INTERNAL SUPPLY ANALYSIS: armed with HR audits, planners can proceed with the analysis of internal supply. The techniques used for the purpose are: I. Inflow and out flow II. Turnover rate III. Conditions of work and absenteeism IV. Productivity level V. Movement among jobs o EXTERNAL SUPPLY ANALYSIS: the organization needs to look out for prospective employees from external sources. External sources are important for specific reasons; New blood and new experience will be available Organization needs to replenish lost personnel Organizational growth and diversification creat the needs to use external sources to obtain additional number and type of employees. Sources of external supply vary from industry to industry, organization to organization and also from one geographical location to another. Some organizations ss while others achieved excellent results from consultants, competitors or unsolicited applications.
3) Developing employment plans After determining the number of personnel for each job in the organization, the human resource department has to determine the nature job regarding job description and job specification. a) Job description:-A job description will generally describe the work performed the responsibilities involved, the skill or training required condition under which the job is done, relationship with other job. According to The British institute of management-a job description is not intended to catalogue all duties involved with the result that an employee would feel justified in declining to perform any work not included in description. It should be regarded as an out-line of minimum requirements of the job, thus preserving flexibility of operation b) Job specification: -The job specification is an output of job description, states the minimum acceptable qualifications that the new comer must possess to perform the job satisfactorily and successfully, job specification serve as an important tool in selection process and evaluation. They are developed by the human resource department in consultation with the different line managers. The various elements of job specification are:- a) Minimum formal education necessary to perform the job. b) Minimum experience required performing the job. c) Manual/mental skill required performing the job. d) Personality factor such as personal appearance ,emotional stability, maturity, intiative, drive and sociability. e) For high-level jobs, the ability to assume responsibility is an essential pre-requisite. 4) Developing human resource plans Net human resource requirements in numbers and components are to be determined in relation to the overall human resource requirement. After estimating the supply and demand of human resource, the management started adjustment when the internal supply of employees is more than the demand human resource surplus exists and the external recruitment is stopped. Besides the existing employees are encouraged to take voluntary retirement. It gradually reduces the surplus. If human resource deficit exists then the planners have to rely on the external sources. They then proceed for scanning of the employment market for recruitment purposes. If future supply of human resources form all the external sources is estimated to be inadequate or less than the requirements, the manpower planner has to suggest the management to alter or modify oirganisational plan. In case of shortage of certain categories of employees, the organizational has to the care not only of recruitment but also retention of existing employees.
1.3 Type and strategy of organization: The type of organization is an important consideration because it determines the production processes involved, number and type of staff needed, and the supervisory and managerial personnel required. Manufacturing organizations are more complex in this respect than those that render services. The strategic plan of the organization defines the organizations HR needs. For eg, A strategy of internal growth means that additional employees must be hired. Acquisitions or mergers, on the other hand, probably mean that the organization will need to plan for layoffs. Since mergers tend to create, duplicate or overlapping positions that can be handled more efficiently with fewer employees. Primarily, the organization decides either to be proactive or reactive in HRP. It can either decide to carefully anticipate the needs and systematically plan them to fill them far in advance, or it can simply react to needs as they arise of course care full planning to fill HR needs better helps ensure that the organization obtains the right number of HR people with proper skills and competencies when they are needed. Similarly, the organization must determine the breadth of the plan. Essentially, the organization can choose a narrow focus by planning one or two HR areas such as recruitments o0r selection, or it can choose a broad focus by planning in all areas including training, remuneration and so on. The organization must also decide upon the formality of the plan. It can decide to have an informal plan that lies mostly in the minds of the managers and personnel staff. Alternatively, the organization can have a formalized plan which is clearly spelt out in writing, backed by documentation and data. Finally, the organization must make a decision on flexibility- the ability of the HR plan to anticipate and deal with the contingencies. No organization likes high level of uncertainty. Organizations seek to reduce uncertainties by planning, which includes forecasting and predicting possible future conditions and events HRP can contain many contingencies, which reflect different scenarios thereby assuring that the plan is flexible and adaptable.
1.4 Effects and Impacts of High Employee Turnover to Organisations In 1998, more than two-thirds of the organisations in Singapore indicated a productivity loss of greater than 10% due to high employee turnover. (National Productivity Board, Singapore, 1998) The survey reported high recruitment cost, and poor quality in product and services, in addition to low productivity. More importantly, high employee turnover was found to be the major contributor of poor morale in many organisations. High turnover can be a serious obstacle to productivity, quality and profitability to companies of all sizes. For the smallest firms, having sufficient staff to fulfil daily functions is a challenge, even beyond how well the work is done when staff is available. Major companies often spend millions of dollars on turnover-related costs. For service-oriented professions such as management consulting and accounting management, high employee turnover can also lead to customer dissatisfaction as clients feel little attachment to a revolving contact, and dips in the quality of service each time their representative changes. A 2008 article in HR Management magazine noted that replacing a worker cost on average 100 to 125 percent of an employees annual salary. If an employee earns $75,000 a year, replacing that person sets the employer back $75,000 to $100,000 after calculating the executive recruiters fees and the cost of advertising and training. Moreover, the employer loses productivity and often suffers a decline in morale as colleagues wonder why they are staying and whether the grass is more appealing elsewhere. (Taylor, Jr. and Stern, 2009) Existence of a strong and inseparable co-relationship in high employee turnover, productivity loss and low employee morale is highly evident. High turnover sometimes may be perceived as useful. Poor interviewers may fail to discover that new hires are poor performers until after they have been on payroll for several weeks. Rather than going through the hassle of documenting dismissals of underperforming employees, some firms may rely on turnover to weed out the bad hires. When the learning curve is small and consequences of having inexperienced staff are minimal, high turnover is less significant in this instance. Employee turnover is almost inevitable in every organisation. If turnover is low and kept at a healthy level, it is alike to injecting new blood creating synergy among new hires and existing employees, and infusing new ideas into an organisation. 2. OBJECTIVES OF STUDY Deciding Goals: Human Resource Planning helps to achieve individual and organizational goals Evaluating future organizational structure and human resource requirements Auditing Human Resources on a constant basis in order to prevent overstaffing and understaffing Undertaking Job Analysis through analysing the descriptions and responsibilities of specific jobs in order to hire the most suitable candidate for the position To use the human resources of the company in a most efficient manner to gain maximum benefits. This task would be easier if information regarding the various aspects of human resources are collected and arranged in an organised manner by HR To forecast future requirements for human resources numbers and skills. This is especially important for companies that are planning expansion of operations. To help the companies to better adjust to changes in political, economic, social, and technological environment, where HR plays an important part in mergers, relocation of plants, downsizing, closing of some operations, etc. To determine the levels and standards of recruitment and induction. To devise training and development programs for floor workers and managers. To know the cost of human resources which is especially important in occasions of operations expansion and staff redundancies To assist in productivity bargaining. For instance, HR can offer great assistance to the company when a proposal is being reviewed whether to change some of the operations from using the workforce for this part of operation to installing fully automated technology for that purpose.
3. RESEARCH METHODOLOGY 1. Desk review of relevant documents, including HRP annual technical reports for 20082012; the WHO Global reproductive health strategy (1), RAP reports for 20082012, and reports of the Scientific and Technical Advisory Group (STAG) and the Policy and Coordination Committee (PCC). A recent study by interns Oscar Zazueta-Fierro and Alfredo Fort (personal communication, 14 September 2012) on research-capacity training provided additional information to this evaluation; 2. a global e-mail questionnaire was developed to collect relevant data and information. The questionnaire was sent to 25 institutions that have benefited from LID grants; this included eight that received grants before the period of this evaluation, to assess the performance of these institutions after being weaned off the grant (see list in Annex 1). The objective of the questionnaire was to assess the performance of the collaborating centres in relation to the support given by HRP. Indicators included were: The number of people trained within the institution; Research output; Evidence of responsiveness to changing SRH research needs and priorities in the programme of the centres; The impact of research on national policy formulation; The impact on health services (adoption and utilization of research findings); Involvement of staff in national, regional and international advisory bodies/technical committees; The networking role within the countries and also at the regional level; 3. Site visits for verification of reports and to assess the extent of national and regional outcomes. Discussions were also held with the ministries of health and other national institutions that collaborated with the collaborating centres, to assess how the collaborating institutions are impacting on these institutions. 4. FINDINGS Recent historical production for the year 2013 reveals that there no fluctuation. Daily and weekly production also indicates that there is no fluctuation. This is same to the sales data for the year 2013. Expected production and sales data for the year 2011 shows the most similar production and sales for RHL. It can be concluded that expected production and sales of RHL remains similar as at 2013. Recent historical production for the year 2013 reveals that there fluctuation. Daily and weekly production also indicates that there is no fluctuation. Recent historical sales for the year 2013 reveal that there fluctuation. Daily and weekly sales indicate that there is fluctuation. There is no fluctuation in expected production for the year 2011. But, there is fluctuation in expected sales for the year 2011 for AAAHL. It can be concluded that expected production of AAAHL remains similar as at 2013. But, expected sales declines due to higher Sales Force Turn Over Rate -SFTOR- than previous year. Gap of RHL has been identified both individual and entire bases. After identifying the institutions to support, HRP assists them to identify their needs and makes visits to the sites to provide expertise on the process of implementation of the agreed activities. Sixty-four per cent of the centres felt that these HRP visits were frequent enough to provide the support that they needed. The rest wished for more visits. It is important to mention here that HRP repeatedly informed the centres that there were inadequate resources for more frequent visits to the centres. Nonetheless, the visits also encouraged the adoption of corrective actions to any shortcomings noted, to further improve the research orientation in the reproductive health forum of the country (for research needs, prioritization, reviews and translating findings to practice guidelines).
5. QUESTIONNAIRE Q1. Since how many years have you been working with XYZ Company? a. 0-5 Years b. 5-10 Years c. 10 to 15 Years d. More than 15 Years
Q2. Is the company having sufficient employees or the current employees are overloaded with work? a. Have Sufficient No. of Employees b. Current Employees are overloaded with work
Q3. Does the company do proper HR Planning for achieving targets? a. Yes b. No
Q4. Is the organization doing timeliness planning & audit for HR requirements? a. Yes b. No
Q5. Does HR provides an adequate pool of employees after HR Planning Process? a. Yes b. No
Q6. Do you think company is doing HR Planning according to the skills, knowledge and education of existing employees? a. Yes b. No
Q7. Is the work evenly distributed among the employees because of existing HR Planning Process? a. Yes b. No
Q8. Does HR train hiring employees to make the best hiring decisions? a. Yes b. No
Q9. Rate how well HR finds good candidates from non-traditional sources when Necessary? a. Poor b. Adequate c. Excellent
Q10. How would you rate the HR departments performance in HR Audit & Planning Process? a. Good b. Average c. Poor 6. CONCLUSION Employees are the backbone of any business success. Therefore, they need to be motivated and maintained in organisation at all cost to aid the organisation to be globally competitive in terms of providing quality products and services to the society. In long run, returns on investments on the employees would be achieved. Management should encourage job redesign-task autonomy, task significance and identity, open book management, and employee empowerment. Managers should execute recruitment and selection scientifically with the objective of retaining employees, examine sources of employee turnover and recommend the best approach to fill the gap so that they retain employees in their organisation to enhance their competitiveness in the this world of globalisation. Employees are liquid assets that help organisation to withstand the globalisation waves. This asset needs to be monitored with due care. Griffeth et al. (2000) noted pay and pay-related variables have a great effect on employee turnover. Management should compensate employees based on their performance. If these were put in place, they would minimise employee turnover.