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Hewlett-Packard Color LaserJet 3500 Series Printers

Firmware Update/Download Release/Installation Notes

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Readme File Contents:
I. Introduction
--Purpose of this Readme File
--What is included in a remote firmware upgrade?
--Who needs this Firmware?
--Determining the current level of firmware
II. Upgrade Instructions
--Single Printer Upgrade
--For Windows systems
--Using ftp
--Using HP Web JetAdmin 7.x to upgrade the firmware
to a single printer
--Using HP Web JetAdmin 6.x to upgrade the
firmware to a single printer
--Printer messages during a normal upgrade process
--Troubleshooting a firmware upgrade
III. Improvements provided with this firmware revision
--Improvements provided with previous firmware revisions
IV. Technical Assistance
V. Legal Statements

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I. INTRODUCTION
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PURPOSE OF THIS README FILE
This Readme file provides specific installation instructions
and other information you should know before you perform a
firmware upgrade for your CLJ3500 Series printer.
Installation instructions are provided for Single Printer Upgrades.
This file provides specific installation and troubleshooting
information. For additional information on the printer features,
refer to the online user guide found on the Windows Printing
System Installer CD-ROM that came with your printer.
WHAT IS INCLUDED IN A REMOTE FIRMWARE UPGRADE?
The CLJ3500 Remote Firmware Upgrade file available from the hp web
site contains firmware for the printer in one convenient download file.
When the Remote Firmware Upgrade file is sent to the HP CLJ3500
printer the printer's firmware is upgraded.
WHO NEEDS THIS FIRMWARE?
Similar to Hewlett Packard providing improved software for your
CLJ3500, Hewlett Packard will be providing firmware upgrades
for your printer throughout its lifecycle. A firmware upgrade
may be necessary if it is determined that you may benefit from an
improvement that is documented below in section "III".
DETERMINING THE CURRENT LEVEL OF FIRMWARE
To determine the current level of firmware installed on the printer:
1. Go to the printer control panel.
2. Press the select button (the one with the check mark) to enter
the menus.
3. Press the up and down buttons to scroll to "INFORMATION" on the
control panel display.
4. Press the select button
5. Press the up and down buttons to scroll to "PRINT CONFIGURATION"
on the control panel display.
6. Press the select button to print the Configuration Page.
7. Look in the section marked "Printer Information" for the
firmware date code. The firmware date code will look something
like this:
20030512 05.003.0

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II. UPGRADE INSTRUCTIONS
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NOTE: Please be aware that an upgrade in some circumstances
may require approximately ten minutes to complete.
UPGRADING THE NEW FIRMWARE TO A SINGLE PRINTER
-------------------------------------------------
You can send an .RFU upgrade to a printer at any time via a network connection;
the printer will wait for all I/O channels to become idle before cycling power.
There is also a .exe upgrade for those with a USB connection.
NOTE: If the firmware upgrade involves a change in the format of
NVRAM, the NVRAM settings will be lost and must be set again
by the customer.
The elapsed time for an upgrade depends on the I/O transfer time
as well as the time that it takes for the printer to
reinitialize. The I/O transfer time will depend on a number
of things including the speed of the host computer sending the
upgrade and the I/O method (USB or network).
Finally, any print jobs ahead of the .RFU job in the queue will
be printed before the .RFU upgrade is processed.
NOTE: The printer will automatically restart after processing
the upgrade.
FOR WINDOWS SYSTEMS:
--------------------
-- If the printer is shared on the network,
then the following command can be issued from a command prompt:
copy /b FILENAME \\SHARENAME\PRINTERNAME

where FILENAME is the name of the .RFU file, <SHARENAME> is the
name of the machine, from which the printer is being shared,
and <PRINTERNAME> is the printer's share name (do not type
the angle brackets).
-- If the printer is attached locally, then the .exe file can be
used to download the file.
XXXXXXXXx format and example:XXXXXX
Setting the following on the printers control panel may help
if a timeout message is seen on the computer monitor
during an upgrade:
Change the timeout in the control panel
a. Press 4 (Configure Device Menu)
b. Press 5 (I/O menu)
c. Press 1 (I/O Timeout setting)
d. Enter 300 and press select (Sets timeout to 300 seconds)
e. Press Resume/Start
USING FTP:
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Remote firmware update using FTP on a direct network connection
If your HP LaserJet product uses a direct network connection,
you can use file transfer protocol (FTP) to update your HP
LaserJet firmware.
Complete the following steps:
1. Take note of the TCP/IP address on the EIO X JetDirect page
(this is the second page of the Configuration Page printout).
To print the configuration page see the section above labeled
"I. INTRODUCTION"
NOTE: Before connecting to the printer, make sure that the printer
is not in Powersave mode. Also make sure that any error messages
are cleared from the control panel display.
2. Open a DOS command window on your computer.
3. Type FTP <TCP/IP PRINTER ADDRESS>(for example,if the TCP/IP address
is 192.168.0.90, type FTP 192.168.0.90.
4. Press ENTER on the keyboard.
5. When prompted for user name and password,press ENTER for each.
6. Type BIN at the >prompt.
7. Press ENTER.
8. Type:put <path> where <path> is the location where the .RFU file
was downloaded from the Web. For example, type:
PUT C:\CLJ3500\Clj3500FW.RFU and then press ENTER.
9. Once the download process begins and the firmware is updated on the
printer you can type "BYE" at the command prompt and then press ENTER
to exit the FTP session.
FOR MACINTOSH SYSTEMS:
----------------------
Mac OS 8x & 9x Systems
-- The first step in upgrading the Color LaserJet 9500 firmware is making
sure you have the tools and files necessary for the update.
You will need either Netscape or Fetch and the xxxxxx.rfu file
that you downloaded with this ReadMe. The .rfu file is the actual
firmware file for the LaserJet.
-- Once you have the firmware file, Netscape, or Fetch
you are ready to begin the upgrade process.
Upgrade using Netscape:
1. Launch Netscape 4.7 or newer. Disable FTP proxy setting if you are
using a proxy connection to the internet.
2. In the url address box type ftp://<<your printers IP address>>
(example - ftp://192.0.0.192) press the enter key to connect
to the printer.
3. The browser window should show port1 as a directory. Drag and drop
the xxxxxx.rfu file into the browser window.
4. A message window will appear "Are you sure you want to upload the
dragged file.... Click the OK button.
10. Once the file is completely downloaded to the printer the display
on the LaserJet will show the message "Performing Upgrade".
11. When the upgrade process has completed the LaserJet will reboot.
Once the printer is back online, print a Configuration Page to
verify that the new firmware has been installed.
Update using Fetch:
1. Launch Fetch, a window will appear requesting;
Host = <<your printers IP address>> (example - 192.0.0.192)
User ID = <<none needed>>
Password = <<none needed>>
2. The main Fetch window will open. Click the "Put File" button
and select the xxxxxx.rfu file. Click OK.
3. Once the file is completely downloaded to the printer the display
on the LaserJet will show the message "Performing Upgrade".
4. When the upgrade process has completed the LaserJet will reboot.
Once the printer is back online, print a Configuration Page to
verify that the new firmware has been installed.
Mac OSX System

1. Open the Terminal application found in the Utilities
folder; a terminal window will appear.
2. After the % symbol enter following information:
ftp <<your printers IP address>> (example - % ftp 192.0.0.192)
3. The terminal window will list that you are connected to
the printer and the JD FTP Server is Ready.
4. Press enter once since the JetDirect Print Server will
accept a blank for the User Name.
5. Press enter once since the JetDirect Print Server will
accept a blank for the Password.
6. After ftp> enter the following information:
put <<path/Firmware File Name.rfu>>
(Example - ftp> put /users/computername/Desktop/laserjet_fw.rfu)
_______
Note: To ensure that the entire proper path to the .rfu file
is placed in the put command, type in put and a space, then
click and drag the .rfu file on to the terminal window. The
complete path to the file will be placed after the put command.
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7. When the upgrade process has completed the LaserJet will reboot.
Once the printer is back online, print a Configuration Page to
verify that the new firmware has been installed.
USING HP WEB JETADMIN 7.x TO UPGRADE THE FIRMWARE TO A SINGLE PRINTER
(CLJ3500N only)
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1. Download the appropriate firmware upgrade file from hp.com
to a folder on your PC or the Web JetAdmin server.
2. Start Web JetAdmin 7.x.
3. From the Navigation section of the screen select the
"Device management" selection from the dropdown menu.
This is located in the top left hand section of the window.
4. Choose the "Tools" folder, and select the
"Printer Firmware Update" selection.
5. Click the "Upload Files" button.
6. Click the "Browse" button and locate the correct firmware
image.
7. Click "upload" to place the firmware image file on
the server.
8. Verify the information shown in the "All Available Images"
section on the screen.
9. Click "Return to Device Firmware Update"
10.Select the printer(s) to be upgraded.
11.Select the "Update" button, found in the lower right
portion of the window to start the upgrade process.

NOTE: Do not turn printer off during the upgrade process!
When the upgrade process is complete, the printer will automatically
reboot.

NOTE: If the firmware upgrade process fails Web JetAdmin will notify
you with a page with information regarding the reason(s) for failure.
A link is provided to attempt the process again.
USING HP WEB JETADMIN 6.x TO UPGRADE THE FIRMWARE TO A SINGLE PRINTER (CLJ3500N
only)
------------------------------------------------------------------
This procedure requires that Web JetAdmin v. 6.x is installed.
The following steps will upgrade a single printer
through HP Web JetAdmin after downloading the .RFU file
from the HP Web site.
1. Start HP Web JetAdmin.
2. Enter the IP address or IP hostname of the printer in the
Quick Device Find field, and then click Go. The printer's
Status window appears.
3. Click the right arrow on the toolbar to display the
Update button.
4. Click Update.
5. When prompted for the type of update to perform, select
Update Printers and click Continue.
6. Under Upload new firmware image, click Browse to locate
the .RFU file you downloaded from the http://www.hp.com
Web site.
7. Click Upload to move the .RFU file from your hard drive
to the HP Web JetAdmin server.
8. Refresh the browser.
9. Select the .RFU file from the Select new firmware
version: drop-down menu.
10. Click Update Firmware. HP Web JetAdmin sends the
selected .RFU file to the printer.

PRINTER MESSAGES DURING A NORMAL UPGRADE PROCESS
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The printer displays three messages during a normal upgrade process:
Printer message Explanation
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RECEIVING UPGRADE Displayed from the time the printer
recognizes the beginning of an .RFU upgrade
until the time the printer has verified
the validity and integrity of
the .RFU upgrade.
UPGRADING PRINTER Displayed while the printer is actually
reprogramming the DIMM with the .RFU
upgrade.
WAIT FOR PRINTER TO Displayed from the time the printer has
REINITIALIZE finished re-programming the DIMM until
the printer reinitializes.
NOTE: To verify that the firmware upgrade succeeded, print a
Configuration page from the printer's control panel and verify
the firmware datecode shown on the Configuration page
is the same as the datecode of the .RFU file you downloaded.
TROUBLESHOOTING A FIRMWARE UPGRADE
-----------------------------------
The following table lists causes and results for possible
interruptions to the firmware upgrade.
CAUSE RESULT
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Job cancelled from printer No upgrade has occurred.
control panel Resend upgrade.
Break in I/O stream during send No upgrade has occurred.
(for example, parallel Resend upgrade.
cable removed)
Power cycle during RECEIVING No upgrade has occurred.
UPGRADE Resend upgrade.
Power cycle during UPGRADING Resend upgrade.
PRINTER
Power cycle during Upgrade completed.
WAIT FOR PRINTER
TO REINITIALIZE
Print jobs sent to the printer while an upgrade is in process
will not interrupt the upgrade.

The following table lists possible reasons for the failure
of a Remote Firmware Upgrade and the corrective action
to take for each situation.
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REASON FOR FIRMWARE CORRECTIVE ACTION
UPGRADE FAILURE
---------------------- --------------------------------
.RFU file corrupted The printer will recognize that
the file is corrupted and will
reject the upgrade. Download the
image again from the
http://www.hp.com Web site and send
the new file to the printer.

Wrong printer model The printer will recognize the model
in .RFU file mismatch and will reject
the upgrade.
Download the correct image from the
http://www.hp.com Web site and send
it to the printer.

Upgrade interrupted See previous table.

NOTE: All HP Color LaserJet 3500 series printers at the time of
shipping from the factory will have the latest
available firmware.
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III. IMPROVEMENTS PROVIDED WITH THIS FIRMWARE REVISION
*************************************************************
You may see improvements for the problems mentioned below by
updating your printer's firmware with revision "20070220 1.000.4".
--Correct incorrect part number used for ITB and Fuser in Turkish
and Japanese languages.
======================================================================
Current firmware revision (Version 01.000.4 )
======================================================================
DEVICE FIRMWARE REVISION
======================================================================
Color LaserJet 3500 Series Printers: 01.000.4 (Datecode: 20070220 1.000.4)
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IMPROVEMENTS PROVIDED WITH PREVIOUS FIRMWARE REVISIONS:
-----------------------------------------------------------
NOTE: ALL IMPROVEMENTS WITH PREVIOUS REVISIONS OF FIRMWARE ARE
INCLUDED WITHIN THE MOST CURRENT REVISIONS "20050307 1.000.3".
* The color page count was not incrementing properly, this was fixed.
* HP Proprietary
======================================================================
Previous firmware revision (Version 01.000.3 )
======================================================================
DEVICE FIRMWARE REVISION
======================================================================
Color LaserJet 3500 Series Printers: 01.000.3 (Datecode: 20050307 1.000.3)
----------------------------------------------------------------------

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IV. TECHNICAL ASSISTANCE
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Some of the services below are provided for the United States only.
Similar services to those listed below are available in
other countries. See your printer's user guide or call your
local authorized HP dealer.

CUSTOMER SUPPORT
See your printer's user guide or call your local authorized HP dealer.
INTERNET
An anonymous FTP library service is available worldwide for
around-the-clock-access to drivers and technical support
information for HP peripheral and computer products.
Please note that paths may change without notice.
Access the Internet or FTP address and use the menus to
locate the software or support of your choice.
* URL for HP Color LaserJet 3500 Series Support:
http://www.hp.com/go/support
* URL for Software and Support:http://www.hp.com/go/lj3500_software
* URL for Access HP: http://www.hp.com
* FTP address: ftp.hp.com
Login: anonymous
Password: your Internet email address
HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION
Refer to your printer's user guide for additional methods of
obtaining software and support information, such as printer
driver distribution centers other online services, fax services,
and other online support.

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V. LEGAL STATEMENTS
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TRADEMARK NOTICES
-MS-DOS, Windows, PScript and Internet Explorer
are registered trademarks of the Microsoft Corp.
-OS/2 is a registered trademark of IBM Corporation.
-Macintosh and Mac OS are registered trademarks of
Apple Computer, Inc.
-PostScript is a registered trademark of Adobe
Systems, Incorporated.
LICENSE AND COPYRIGHT
(c) Copyright 2003 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change
without notice. The only warranties for HP products and
services are set forth in the express warranty statements
accompanying such products and services. Nothing herein
should be construed as constituting an additional
warranty. HP shall not be liable for technical or
editorial errors or omissions contained herein.