Hello Manu and Mohitt,

I hope that all is well and that you have recovered from the Carnival celebrations and
the wedding anniversaries.
I had a meeting with Mohammed Mustapha, the CEO of Hypertech Group in regards
to his pet proect the !"O#IC$ %evelopment Hubs& please see the meeting notes
below.
Meeting Notes 29.08.13

Re. Hypertech BPO Centres

Attendance: Mohammed Mustapha (MM); Fola Odetoyinbo (FO)

MM Outlined the high demand for the service in Nigeria as public service requirements alone
would (a planned primary marketing target) keep the centres busy. At present none of Nigeria s
emergency services, security, communications, health, education, ministries at national, state or
local government level had a voice or data centre coverage. Yet many of them acknowledged the
need for such a service.

MM Outlined Hypertechs phased rollout plan for the following;

HQ Centre to be built frst in Abuja 500-1000 seat centre on 5-6 foors

6 Regional centres one in each geo-political zone. To be sited near or on premier university
campuses so one can take advantage of 1. the recruit the best minds; 2. gain a constant source
of recruits; 3. develop ICT Hubs which would act as incubators which would help support the
centres and further innovative technologies. The centres would initially have up to 500 seats and
eventually expand possibly to 1000 seats.

State Centres one in every state once again located on or near a university campus. Each centre
would have 300-500 seats.

Discussion covered the following;

Partnership - FO needed to respond with his partys level of involvement. This would
eventually determine such things as equity split once it could be determined what one was
bringing to the table.
Where would Pumasource/Pinnacle ft in? Would they oversee training, technology, operations
management; could they source funding, etc.

- MM would focus on overseeing the management of the centres and marketing them, coupled
with driving the overall growth of the business.

Business Plan/Studies - MM highlighted that one had been prepared though it needed
further development. He planned to send a soft copy to FO.

Timing - FO to prepare a conceptual note and gauge his partys level of appetite and then
arrange a group call as time was of the essence.

Technology - MM had already had chats with Huawei, though FO said his team might suggest
other partners and that one needed to obtain proposals from 3-4 manufacturers.

MM highlighted that Huawei could ofer a great deal of support as they had an established base in
Nigeria .

Design - Internal spaces would be fexible and FO intended to consult with his team on
the best approach.

External Hypertech have already commissioned conceptual designs of all the
centres. Part of the marketing strategy is to produce state of the art, modern designs which herald
this industry leading company ofering a best of breed much needed service. In Nigeria this need
to belong would go a great way to attracting future clients.

Construction- Materials - FO suggested utilising a new steel technology which would save cost
and construction time. FO needs to examine its feasibility versus use with a curtain wall glazing
system.

Funding - FO Outlined both Google and Microsoft as possible funders (as they have
specifc Africa focused tech funds) and that he had access to other funders. MM also wanted to
ascertain if other members of FOs team might be able to attract fnanciers to the project.

'igeria !"O Mar(et ) *uic( overview
It is basically virgin though there are some maor players in it, but at present they are
focused on predominantly telecoms and some ban(s.
Mahindra $ech + arrived in ,-.. with /irtel0s ac1uisition of 2ain in /frica
3they have a 4 country deal with /irtel5. E6perienced a lot of labour unrest and at
present employ about .7-- people.
8panco Channel !"O + arrived in ,-.. with /irtel0s I thin(. E6perienced a lot of labour
unrest and at present employ about 4-- people& busy trying to restructure.
9elcome to Contact 8olutions :imited, www.consollimited.com# ust opened a new
,;- seat centre do a lot of wor( with M$'.
CC8': www.ccsnl.com#
Customer Contact 8olutions 'igeria :imited 3CC8':5 is a 8ystem Integrator and
!"O3!usiness "rocess Outsourcer5 that provides contact centre solutions. Has a
number of centres about .7-- seats and principal customer is M$'.
Ofour + Call Centres and %igital Operation Centres ria www.ofour.org#
Interra 'etwor(s :imited
8tory below gives one an insight re. wage levels, etc.
9ednesday, .7 /ugust ,-.,
C'88:08 <'%<E C:O8<=E O> M$' ?O8 C/:: CE'$=E /'% $E=MI'/$IO' O>
EM":O@ME'$ O> OAE= .,7-- 8$/>>8 %<E $O /GI$/$IO'8 >O= "=O"E=
=EM<'E=/$IO'
8eries of events have been unfolding since the beginning of the year as a result of
the resolve of the contract employees of the M$' ?os Call Centre under the
management of C'88: 3Communications 'etwor( 8upport 8ervices :imited5 to
discontinue the enslavement and victimiBation as being perpetrated by C'88: 3a Call
Centre contractor to M$'5 right under the watchful eyes of M$' 'igeria by
demanding harmoniBation of our salary and other welfare pac(age with that of other
Call Centers across the country under the same management company 3C'88:5,
which has now culminated in the disengagement of all .,7-- employees of the Call
Centre.
$his is the picture of our struggle ) C'88: started operations in ?os with its
management of the M$' ?os Call Centre in ?uly ,-.- as its Crst, before the recent
ta(e+over of all M$' Call Centers across the nation from MEMCO8. C'88: recruited
graduates 3!8c and H'% holders5 as Call Center =epresentative /gents on a 8alary of
'D7,---#month 3with assurances that the salary would be doubled after a
probationary period of Emonths. !ut to our surprise, only a meager addition to
'.,4-- was made to our salary upon conCrmation to ma(e a total of 'D4,,--, which
is in contrast to the 'FE,D-- received by Gaduna, Gano H
:agos M$' Call Center =epresentatives under the same C'88: management. $his
continued for almost ,years with intense victimiBation of staIs 3who were never
allowed to oin or form a <nion5 before the eventual intervention of the 'igerian
:abour Congress 3':C5, later 'igerian <nion of "ostal and $elecommunications
Employees 3'<"$E5 and the conse1uent unioniBation of the call centre employees.
In spite of this, our demand even under these umbrella bodies for harmoniBation of
the wor(ers welfare was met with stiI resistance by the Management of C'88: in the
persons of Engr. Gbenga /debayo 3CEO, C'88: H /:$O' "resident ) /ssociation of
:icensed $elecoms Operators of 'igeria5 and Mr. /debowale /iga 3GM, Operations )
C'88:5 to mention few, leading to Crst, the undue and deceptive closure of the Call
Centre on the D-th of /pril, ,-., under the false pretence of JfumigationK and later
JinsecurityK.
However, the truth was that the Management shut down operations when they got
the wind that the staIs would be embar(ing on a massive rally, an e6posL on the .st
of May, ,-., 39or(ers0 %ay5, therefore, the shutdown was in a bid to discourage the
rally but which unfortunately to C'88: was successful from our processions at the
Call Center down to the 8tadium 3video and audio clips available5.
>inally, when all discussions between C'88: and the ':C and '<"$E towards
harmoniBation was not in favour of the C'88:, the Management 3C'88:5 in
conunction with some arrant and misguided M$' 'igeria e6ecutives 3such as >unmi
Omogbenigun + GM, M$' Corporate /Iairs and others5 decided to wind down the
operations of the ?os Call Center and the disengagement of over .,7-- employees
3who have been at home for Dmonths5 under the guise of JinsecurityK as published in
the $HI8%/@ H "<'CH national dailies of D.st ?uly, ,-.,. However, it is worthy of
note, that the Call Centre was actually shut due to the resolve of the staIs who have
been enslaved for ,years to stand up in demanding for harmoniBation 3threads also
available on the internet5.
!elow one will Cnd some of the oMces of government at >ederal level, on top of this
are DE state government operations. Mohammed0s real strength is that he has a huge
networ( of government contacts from the presidency downwards& and can sell the
need for our services.
N 'igerian Communications Commission 3'CC5
N 'ational Information $echnology %evelopment /gency 3'I$%/5
N 'igerian $elevision /uthority 3'$/5
N 'ews /gency of 'igeria 3'/'5
N >ederal =adio Corporation of 'igeria 3>=C'5
N 'igerian !roadcasting Commission 3'!C5
N 'igerian Communication 8atellite 3'IGCOM8/$5
N 'igerian "ress Council 3'"C5
N !roadcasting Organisation of 'igeria 3!O'5
N Central !an( of 'igeria 3C!'5
N 'iger %elta %evelopment Commission 3'%%C5
N !ureau of "ublic Enterprises 3!"E5
N >ederal Mortgage !an( of 'igeria 3>M!'5
N 'ational Council on "rivatisation 3'C"5
N 'igeria E6port "rocessing 2ones /uthority 3'E"2/5
N Corporate /Iairs Commission 3C/C5
N 'igeria Investment "romotion Commission 3'I"C5
N 'igerian E6port "romotion Council 3'E"C5
N >ederal Inland =evenue 8ervice 3>I=85
N 'ational Insurance Commission 3'/ICOM5
N 'ational "ension Commission "enCom
N 'ational 8ugar %evelopment Council 3'8%C5 Owww.nsdc.gov.ng nsdcP
N >iscal =esponsibility Commission 3>=C5
N !ureau of "ublic "rocurement 3!""5 Owww.bpp.gov.ngP
N 'igerian Electricity =egulatory Commission 3'E=C5
N Energy Commission of 'igeria 3EC'5
N "ower Holding Company of 'igeria 3"HC'5
N 'igerian 'ational "etroleum Corporation 3''"C5
N %epartment of "etroleum =esources 3%"=5
N 'igerian Gas Company 3'GC5
N "etroleum "roduct "ricing =egulatory /gency 3"""=/5
N Ministry of "ower and 8teel
N 'ational "etroleum Investment Management 8ervice 3'/"IM85
N 'ational "ower $raining Institute of 'igeria 3'/"$I'5
N 8tate 8ecurity 8ervice 38885
N 'ational Intelligence /gency 3'I/5
N %efence Intelligence /gency 3%I/5
N 'igerian "olice
N >ederal =oad 8afety Corps 3>=8C5
N Economic and >inancial Crimes Commission 3E>CC5
N 'ational %rug :aw Enforcement /gency 3'%:E/5
N 'igerian Copyright Commission 3'CC5
N Independent Corrupt "ractices Commission 3IC"C5
N 'igeria Immigration 8ervice3'I85
N 'igerian Custom 8ervice 3'C85
N 'igeria 8ecurity and Civil %efence Corps 3'8C%C5
N 'igeria "risons 8ervice 3'"85
N 'ational $as(sforce3'atforce5'igeria.
N 'ational /gency >or 8cience and Engineering Infrastructure 3'/8E'I5
3httpQ##naseni.org5
N 'ational Identity Management Commission 3'IMC5 3www.nimc.gov.ng5
N 'ational <niversities Commission 3'<C5
N 'ational 8alaries, Incomes and 9ages Commission 3'8I9C5
N >ederal /viation /uthority of 'igeria 3>//'5
N >ederal Environmental "rotection /gency 3>E"/5
N >ederal Housing /uthority 3>H/5
N Independent 'ational Electoral Commission 3I'EC5
N :egal /id Council of 'igeria 3:/Co'5
N 'ational /gency for >ood and %rug /dministration and Control 3'/>%/C5
N 'ational Emergency Management /gency 3'EM/5
N 'ational Orientation /gency 3'O/5
N 'ational Oil 8pill %etection and =esponse /gency 3'O8%=/5
N 'ational Environmental 8tandard and =egulation Enforcement /gency
3'E8=E/5
N 'ational 8pace =esearch %evelopment /gency 3'/8=%/5
N 'ational "lanning Commission 3'"C5
N 'ational Centre for =emote 8ensing, ?os 3'C=85
N 'ational 8ports Commission 3'8C5
N 'ational 9ater =esources Institute 3'9=I5
N 'ational !ureau of 8tatistics 3'!85
N 'igeria Maritime /dministration and 8afety /gency 3'IM/8/5
N 'igerian /gricultural Insurance Corporation 3'/IC5 3www.naic.org5
N 'ational /gricultural E6tension, =esearch and :iaison 8ervices 3'/E=:85
N 'ational Emergency Management /gency 3'EM/5
N 'igerian "orts /uthority 3'"/5
N 'igerian 8hippersR Council
N 'ational "overty Eradication "rogramme 3'/"E"5
N 'ational /gency for the "rohibition of $raMc(ing in "ersons 3'/"$I"5
N 8tandards Organisation of 'igeria S8O'T
N 8mall and Medium Enterprise %evelopment /gency of 'igeria O8ME%/'P
N 'ational OMce for $echnology /c1uisition and "romotion 3'O$/"5
3www.notap.gov.ng5
N Industrial $raining >und 3I$>5
N 'ational Aeterinary =esearch Institute 3'A=I5
N 'ational :ottery =egulatory Commission
N Computer "rofessionals =egistration Council of 'igeria
N 'igerian Integrated 9ater =esources Commission
N Consumer "rotection Council 3C"C53www.cpc.gov.ng5
N Infrastructure Concession =egulatory Commission 3IC=C53www.icrc.gov.ng5
N $eachers =egistration Council of 'igeria 3$=C'5 3www.trcn.gov.ng5
N 'igeria Hydrlogical 8ervices /gency 3'IH8/5 3www.nihydro.gov.ng5
N 'ational E6amination Council 3'ECO5 3www.neconigeria.org5
N 'ational $eachers Institute 3'$I5
N 'ational Economic =econstruction >und 3'E=><'%5
N ?oint /dmission and Matriculation !oard 3?/M!5
N 'ewte( 'etwor( Computers 3''C5
N 'igeria Christian "ilgrim Commission 3www.ncpc.gov.ng5
N 'ational Council of /rts and Culture 3'C/C5 3www.ncac.gov.ng5
N 8taruf 8ports %evelopment :imited 388%:5 3www.starufsportdev.com5
'igerian 'uclear =egulatory /uthority 3''=/5
$he civil service is mainly organiBed around the federal ministries, headed by a
minister appointed by the "resident of 'igeria, who must include at least one
member of each of the DE states in his cabinet. $he "residentRs appointments are
conCrmed by the 8enate of 'igeria. $here are less than DE ministries. In some cases
a >ederal minister is responsible for more than one ministry3e.g. Environment and
Housing may be combined5and a minister may be assisted by one or more ministers
of 8tate. Each ministry also has a "ermanent 8ecretary, who is a senior civil servant.
$he ministries are responsible for variousOparastatals3government+owned
corporations5 such as universities 3Education5, 'ational !roadcasting Commission
Information and 'igerian 'ational "etroleum Corporation. Other parastatals are the
responsibility of the OMce of the "residency,such as the Independent 'ational
Electoral Commission, the Economic and >inancial Crimes Commission and the
>ederal Civil 8ervice Commission. $he service has si6 additional units which provide
services to all departments on the Civil 8erviceQ
N Establishments H =ecord OMce 3EH=O5
N Career Management OMce 3CMO5
N Manpower %evelopment OMce 3M%O5
N Management 8ervices OMce 3M8O5
N Common 8ervices OMce 3C8O5
N !ureau of "ublic 8ervice =eforms 3!"8=5
M%/ 3Ministry, %epartment or /gency5
/griculture H 9ater =esources
/uditor+General
Code of Conduct !ureau
Commerce and Industry
Culture H 'ational Orientation
%efense
Education
Energy
Environment, Housing and <rban %evelopment
>ederal Capital $erritory
>ederal Character Commission
>ederal Civil 8ervice Commission
Health
$ransportation
>inance
>oreign H Intergovernmental /Iairs
Independent Corrupts "ractices Commission
Independent 'ational Electoral Commission
Information H Communications
Interior
?ustice
:abour and "roductivity
Mines and 8teel %evelopment
'ational "lanning Commission
'ational "opulation Commission
'ational 8alaries, Income and 9ages Commission
'ational 8ports Commission
OMce of the Head of the Civil 8ervice
"olice 8ervice Commission
"ublic Complaints Commission
=evenue MobiliBation /llocation and >iscal /llocation Commission
8cience and $echnology
9omen /Iairs
@outh %evelopment
:et0s move forward, let me (now your thoughts.
!est =egards
>ola
U,DV ;-E VEV ,DE7
8(ypeQ folaodet