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Pacific Northwest Digital Government Summit Cloud Therapy The How, What, When and Where! Linda Gerull

Pacific Northwest Digital Government Summit

Cloud Therapy
Cloud Therapy
The How, What, When and Where!
The How, What, When and Where!

Linda Gerull Director of Information Technology

September 2014

Cloud Therapy What’s Preventing You from Moving to the Cloud? Benefits Examples of Cloud Use
Cloud Therapy
Cloud Therapy

What’s Preventing You from Moving to the Cloud?

Benefits

Examples of Cloud Use Best Practices & Lessons Learned

Impact on Many Systems

Impact on Many Systems 3
What are your Concerns, Fears, and Questions?  System Security and Data Protection  Performance

What are your Concerns, Fears, and Questions?

System Security and Data Protection

Performance and Latency

Service

Reliability

Maintenance Windows/outages

Cost Control

Integration with other systems

Regulations: HIPA, CJIS

What if the Internet goes down?

Disaster Recovery

Compatibility Issues

Cloud computing is a one-way street

Network and Storage Constraints

Recovery  Compatibility Issues  Cloud computing is a one-way street  Network and Storage Constraints
Concerns Remedies System Security and SAML or ADFS, 2 factor authentication, Data Protection ISO/SAS

Concerns

Remedies

System Security and

SAML or ADFS, 2 factor authentication,

Data Protection

ISO/SAS certifications, the Contract

Performance/Latency

Vendor hardware architecture, bandwidth, software system architecture

Service

Contract

Reliability

References, Contract

Maintenance/Outages

Contract

Cost Control

Contract and Term of Agreement

Integration

Web services, APIs

Regulations

Contract

Internet Availability

Level of Risk, criticality of system

Disaster Recovery

Contract, exercise

Compatibility

Service type (IAAS, PAAS)

Cloud is One-way

Contract, implement data downloads

Network Constraints

Account for additional bandwidth in cost/benefit analysis

Contract, implement data downloads Network Constraints Account for additional bandwidth in cost/benefit analysis 5

5

Benefits of the Cloud  Quick scalability  Modern software systems  Mobility/accessibility  Adds

Benefits of the Cloud

Quick scalability

Modern software systems

Mobility/accessibility

Adds capacity to data centers

Speed new system implementation

Maybe lowers cost

“Google now has 300 information- security professionals focused on protecting company and client data”, Bloomberg News

Raw compute or storage costs are lower

Time to manage systems and vendor, and extra

infrastructure are higher

Reduce capital costs and increase OM costs

Less personnel training

More secure??

More redundant??

Examples of Cloud Use in Pierce County  Infrastructure as a Service:  Storing council

Examples of Cloud Use in Pierce County

Infrastructure as a Service:

Storing council videos

Platform as a Service:

Amazon Web Services for SD environment

Software as a Service:

25 SAAS in 2010

Now 60+ systems

Popular Offerings What cloud services does your organization have or will shortly deploy? (top five answers listed)

Popular Offerings What cloud services does your organization have or will shortly deploy? (top five answers
Examples of Cloud Use in Pierce County 8

Examples of Cloud Use in Pierce County

Examples of Cloud Use in Pierce County 8
Examples of Cloud Use in Pierce County 9

Examples of Cloud Use in Pierce County

Examples of Cloud Use in Pierce County 9

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Examples of Cloud Use in Pierce County 10

Examples of Cloud Use in Pierce County

Examples of Cloud Use in Pierce County 10

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Examples of Cloud Use in Pierce County 11

Examples of Cloud Use in Pierce County

Examples of Cloud Use in Pierce County 11

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Examples of Cloud Use in Pierce County  New in 2014-2015  Workday Financials 

Examples of Cloud Use in Pierce County

Examples of Cloud Use in Pierce County  New in 2014-2015  Workday Financials  Neogov

New in 2014-2015

Workday Financials

Neogov

Lobbygov

Office 365

A Business Case for Cloud Technologies  Replace mainframe HR, Payroll, Time Entry, Benefits, Financial

A Business Case for Cloud Technologies

Replace mainframe HR, Payroll, Time Entry,

Benefits, Financial systems

Reduce yearly O&M of $1.7 million by

$300,000

Eliminate complex, old technology workarounds and modernize systems

Reduce the number of system integration points and points of failure

Reduce the number of spreadsheets used for data processing (2,000) and unique time entry collection systems

Adopt Employee and Manager self-service

Configure, not Customize!!

Shift IT resources needed for support

Mainframe Re-Platform Business Case
Mainframe Re-Platform
Business Case

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Lessons Learned and Best Practices 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Lessons Learned and Best Practices

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Architect the system (no latency) Start with a SAAS?

Vet the Vendor (RFP, reference checks)

Start with a solid contract (WA State)

(data, uptime, penalties, ownership)

Biannual upgrades and Weekly updates

Specify identity management and 2 factor authentication

Work out details of system integrations in advance

System implementation is Fast

Application
Application

Are users available? Current jobs?

During implementation Test, Test, Test!

(lower risk, use for maintenance and training)

Training Videos, blog, quick sheet

Join the User Community

Pacific Northwest Digital Government Summit Cloud Therapy Linda Gerull Director of Information Technology

Pacific Northwest Digital Government Summit

Cloud Therapy
Cloud Therapy

Linda Gerull

Director of Information Technology lgerull@co.pierce.wa.us

253-798-4923