SR no SR Date Months SR Sub Type SR Sub Sub Type SI NumberAlt Number Summery Customer VOC

58291892 30-Sep-14 Sep-14 2G CoverageI am unable to make or receive Calls/Voice Quality Issue 9.002E+09 8.003E+09 Kindly check as the coordinator is facing the network concern in his corporate office
58279854 1-Oct-14 Sep-14 2G Connectivity I am unable to make or receive calls / voice quality issue 9.783E+09 9.668E+09 > > First Call > Voice Quality - Call Mute/ Call Echo/ Cross Talk > Handset changed > All locations > All Numbers > 2G User-SR Raised
58300459 3-Oct-14 Oct-14 2G Connectivity I am unable to make or receive calls / voice quality issue 9.83E+09 as per cust voice cust facing network issue since 2 months and SR already closed & cust change his sim but facing same issue so please check it and do needfull
SR Number Date Month SR Sub Sub Type SR Sub Sub TypeSI Number Summary Customer VOC SR Status
58300995 1-Oct-14 Sep/14 3G Data I am unable to use internet 9.83E+09 I am unable to use internet discussed with customer having signal fluctuing and 3g data isuue Open
58305702 1-Oct-14 Sep/14 3G Data I am unable to use internet 9.83E+09 data issue customer number not responding Open
58310157 1-Oct-14 Oct/14 3G Data I am unable to use internet 9.93E+09 cust facing 3G speed issue getting 2G speed issue so plz check and do the needful Open
58312176 1-Oct-14 Oct/14 3G Data I am unable to use internet 9.83E+09 > 3G Checked > Quota Available > 3G Compatible > Edge/GPRS > Home Circle > More Than 4 Hrs > All Location-SR Raised > Non ICR Circle-SR Raised Open
58320737 3-Oct-14 Oct/14 3G Data I am unable to use internet 9.8E+09 e-No > 3G Compatible > Handset Settings Not Required-Issue Resolved Online > More Than 4 Hrs > All Location-SR Raised > Non ICR Cirlce-SR Raised Open
58324488 3-Oct-14 Oct/14 3G Data I am unable to use internet 9.8E+09 > 3G Checked > Quota Available > 3G Compatible > Edge/GPRS > Home Circle > More Than 4 Hrs > All Location-SR Raised > Non ICR Circle-SR Raised Open
SR StatusFinal Status SLA Date SLA StatusCust Name Customer Class Customer valueSource Address
Open Open 5-Oct-14 Within SLA Ashiana Manglam Developers Small Enterprise Platinum VRM Vatika road , gulmohar garden , on tonk road jaipur , Ashiyana housing limited
Open Open 6-Oct-14 Within SLA Virendra Kumar Singh Commercial Gold SMS Hno-05,kesaw vihar, kesaw vidyapith jamdoli agra road jaipur
Open Open 7-Oct-14 Within SLA Deepak Kumar Medium Enterprise Gold QHL 72/63 patel marg Sipra path mansorover jaipur ,302020
SLA SLA StatusCustomer Name
Customer
Class
Customer
Value
Source Address DT ENGG Zone
5-Oct-14 Within SLAGourav TiwariIndividual Platinum QHL 15, Birathi Nagar Pratham, Kartarpura W No 15, Jaipur 302015, Rajasthan, India ABHISHEK Jaipur
6-Oct-14 Within SLA Shankar Lal Individual Platinum QHL D 77, Patrakar Colony Shanti Path Jawahar Nagar, Near Mama Ki Hotel W No 32, Jaipur 302004, Rajasthan, India ABHISHEK Jaipur
6-Oct-14 Within SLA Shashikant Sharma Individual Platinum QHL 104/20 Vijaypath Mansarovar, Jaipur, Nr Vijaypath, Jaipur 302020 ABHISHEK Jaipur
6-Oct-14 Within SLAManoj Khatri Individual GoldNew SMS 6/429;S F S Agarwal Farm;Mansarovar ABHISHEK Jaipur
6-Oct-14 Within SLA Bhupendra SinghIndividual GoldNew SMS 0;Qtr No 198/2 J C O Married Accomo Dation Army;Ad Center R D Camp ABHISHEK Jaipur
6-Oct-14 Within SLA Shyam Ji Go Swami Individual GoldNew SMS F03/566;Surya Nagar Gopalpura Bypass Ward No 24;Behind Gangotri Garden Sanganer Jaipur ABHISHEK Jaipur
DT ENGG Zone DNP remarkCatogeryTop Catogery Lat Long Site ID Owner
ABHISHEK Jaipur Revert Awaited Optimization wip/(Revert Awaited Re visit) Anil kumar
ABHISHEK Jaipur Revert Awaited Optimization wip/(Revert Awaited Re visit) Anil kumar
ABHISHEK Jaipur Revert Awaited Optimization wip/(Revert Awaited Re visit) Anil kumar
HLR DNP Remark Catogary Alt No Lat Long Site ID RX leval Owner
1126 Revert Awaited Anil Kumar
1121 Revert Awaited9.83E+09 Anil Kumar
1124 Feedback handset setting issue Revert Awaited 8.5E+09 Anil Kumar
1126 Revert Awaited8.83E+09 Anil Kumar
1117 Revert Awaited9.62E+09 Anil Kumar
1121 Revert Awaited8.77E+09 Anil Kumar
Panding At 01st to 10th Sep 11st to 20th Sep 21st to 30th Sep 01st Oct 2014 2nd Oct 2014
Gaurav Jindal NA NA NA Anil kumar Anil kumar
Gaurav Jindal NA NA NA Anil kumar Anil kumar
Gaurav Jindal NA NA NA NA NA
Pending at Planning Remark 1sep -10 sep11sep to 20 sep 21sep-30sep-14 1-Oct-14 2-Oct-14
Gaurav Jindal NA NA NA Anil Kumar Anil Kumar
Gaurav Jindal NA NA NA Anil Kumar Anil Kumar
Gaurav Jindal NA NA NA NA Anil kumar
Gaurav Jindal NA NA NA NA Anil kumar
Gaurav Jindal NA NA NA NA NA
Gaurav Jindal NA NA NA NA NA