LEVEL OF STUDENTS SATISFACTION QUESTIONAIRE

Republic of the Philippines

Tarlac State University
College of Business and Accountancy
Tarlac City


Dear Respondent,
The undersigned is currently conducting a thesis entitles Level of Students Satisfaction
in TSU Cafeteria Services. In connection to this, We would like to ask your honest
answer to the questions given below. You are assured that your responses will be handled
with utmost confidentiality.
Your cooperation will be of significant part in the conduct if this study which can help
the policy-making body of TSU Cafeteria to better its services.
Thank you very much.
Sincerely,
(Sgd.)
ABVIEL G. YUMUL
LEILANI M. SOTTO
RODELIA B. LONGGA
CHAROLYN Q. MARIANO
IVEE CRYSTAL G. DIMAL
SHELLEY S. PANGILINAN
Researchers



I. PERSONAL DATA
Name (optional): _________________________________________________________
College: _______________________________ Major: ___________________________
Religion: ___________________________
Gender: Male Female
Year Level: 1
st
2
nd
3
rd
4
th
5
th


Allowance
50-100
101-200
201-300
301-400
401-500
Other, Pls. specify
______________


II. LEVEL OF STUDENTS SATISFACTION SURVEY
Please check appropriate scale describing the level of satisfaction of TSU Cafeteria
services.

Satisfied Very Satisfied Undecided Dissatisfied Very Dissatisfied
5 4 3 2 1

Description

Statement
SCORE
5 4 3 2 1
Ambiance Cafeterias temperature.
Cafeterias appearance.
Staffs appearance
Cleanliness The Cafeteria premises are tidy.
The utensils are clean.
The facilities are clean.
Taste of Food Something sweet.
Something sour.
Something spicy.
Something salty.
Amount of Serving There is enough food.
Authenticity of food.
Variety of Food The menu in the canteen is suitable for me.
The menu choices were sufficient to
accommodate your personal preferences.

Customer Service Friendly, polite and helpful staff.
Attentive staff.
Efficient service.
Staffs have food and beverage knowledge.
Staffs have culinary heritage knowledge.
Sympathetic handling of complaints.
Price Cheap
Acceptable
Expensive
Nutritional Value The Cafeteria complies with the rules in
Nutritional quality.

High cost food with some consideration on the
nutritional value.

High cost food without consideration on the
food nutrients.

High cost food even if it is junk food.


Thank you very much for your cooperation!