Wuhan University

Wuhan University
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BQOM 022 : Operations Management
Instructor: Staff
Classroom: RM207, #1 Teaching Building
Course Description& Objectives:
The overall objective of this course is to provide you, the student, with the clear
understanding of two key topics:
1.How functional areas within the firm coordinate their activities to convert
inputs (raw materials, labor, capital, intellectual property, brand value, etc.) into
customer-valued outputs (products and services)
2.Specific operations management techniques and methodologies employed by
businesses to achieve sustainable competitive advantage in the marketplace
Operations Management involves the systematic planning, designing, operating,
controlling and improving the processes that transform inputs into finished
goods and services. Managing operations is critical to every type of organization,
because only through effective and efficient utilization of resources can any
organization be successful. This is especially true today, when we see that
significant competitive advantages accrue to firms that manage their operations
effectively. Careful design and management of operations is of utmost
importance for both the long-termsuccess and survival of a firm.
Operations Management provides insight to how firms manage their resources
to gain a competitive advantage. It examines the design, control, and strategic
management of the systems responsible for transforming raw materials into
finished goods, equipment optimization, and human resource planning and
facilities management; all with a focus on the creation of valued products and
services in a competitive global environment. Additional Operations
Management & Supply Chain Management (SCM) concepts will be covered:
global supply chains will be defined, optimization by process flows vs. functional
silos, the role of just-in-time inventory, the bullwhip effect, supplier relationships,
production optimization via technology, production bottlenecks, and the impact
of information technology (i.e., ERP, MRP and other specialized systems) within
the operations and supply chain frameworks.
As a student in this course, you will:
Learn basic definitions and components of Operations Management theory and
practice
Learn the linkage between processes and operations management performance,
various programs (TQM, Lean, Six-Sigma, Reengineering) that can be used for
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analyzing and improving business processes.
Understand how Operations Management contributes to value creation
(value-added) within a company
Learn critical elements of operations management including forecasting,
facility location, capacity planning, and sales and operations planning.
Recognize and understand cross-functional interdependencies inherent with
the product design process and process flow analysis
Understand how inventory management, Just-In-Time (JIT), and lean
manufacturing contribute to reduced cost of goods sold
Determine the importance and application of systems designed to ensure
quality products in addition to information technology and decision support
systems within the Operations Management environment
Demonstrate enhanced analytical/problem solving skills, through problem
definition and clarification, data collection, interpretation, and analysis
Meaningfully participate in class discussions on Operations Management topics
each week
Work together in small project teams to analyze cases and present your
findings to the class
During this course, we will present several new analytical techniques and apply
the concepts learned from the Quantitative Methods course. When analytical
methods are not applicable, we will seek a careful understanding and clear
articulation of the situation at hand, identification of the options and strategies
available, and analysis of the trade-offs involved in choosing among the options.
Grade:
30% Quizzes (3 x 10%each)
10% Attendance and participation
10% Group project, including presentation evaluation
20% Midterm
30% Final exam
Project will be discussed in class and details, as well as group formation will be
taking place within the first week of classes.
Textbook:
Operations Management, Jay Heizer and Barry Render, Pearson, (2011), 10th
edition.
Attendance Policy:
Regular and prompt attendance is required. Under ordinary circumstances, you
may miss two classes without penalty. Each absence over this number will lower
your course grade by a third of a letter and missing more than five classes may
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lead to a failing grade in the course. Arriving late and/or leaving before the end
of the class period are equivalent to absences.
Policy on Late Withdrawals:
In accordance with university policy, Appeals for Late Withdrawal will be
approved ONLY in cases of medical emergency and similar crises.
Course Schedule:
The course has 24 class sessions in total. All sessions are 2 hours in length.
Class 1:
Course introduction, project discussion and team(group formation)
Chapter 1, Operations and Productivity
Class 2:
Project teamformation completed
Chapter 2, Operations Strategy in a Global Environment
Class 3:
Reviewof Modules (Appendix, Part IV)
Chapter 3, Project Management
Class 4:
Chapter 4, Forecasting
Class 5:
Reviewfor Quiz No.1
Class 6:
Quiz No.1
Chapter 5, Design of Goods & Services
Class 7:
Chapter 6, Managing Quality
Class 8:
Chapter 7, Process Strategy Capacity and Constraint Management
Class 9
Chapter 7, Process Strategy Capacity and Constraint Management(Cont.)
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Class 10:
Chapter 8, Location Strategies
Class 11:
Reviewfor the Midterm
Midterm(chapters 1-8)
Class 12:
Reviewof the Midterm
Chapter 9, Layout Strategies
Class 13:
Chapter 10, Human Resources, Job Design, and Work Measurement
Class 14:
Reviewfor Quiz No.2
Class 15:
Quiz No. 2
Chapter 11, Supply Chain Management
Class 16:
Outsourcing
Chapter 12, Inventory Management
Class 17:
Chapter 13, Aggregate Planning
Class 18:
Chapter 14, MRP & ERP
Class 19:
Reviewfor Quiz No.3
Class 20:
Quiz No.3
Chapter 14, MRP & ERP, continued
Class 21:
Chapter 15, Short Term Scheduling
Class 22:
Chapter 16, JIT and Lean Operations
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Class 23:
Group Project presentation (s) and evaluation (s)
Chapter 17, Maintenance & Reliability
Class 24:
Global Issues: (discussion)
Reviewfor the Final
Final exam(chapters 9-17): TBA
Academic Integrity:
Students are encouraged to study together, and to discuss lecture topics with one
another, but all other work should be completed independently.
Students are expected to adhere to the standards of academic honesty and
integrity that are described in the Wuhan Universitys Academic Conduct Code.
Any work suspected of violating the standards of the Academic Conduct Code will
be reported to the Deans Office. Penalties for violating the Academic Conduct
Code may include dismissal from the program. All students have an individual
responsibility to know and understand the provisions of the Academic Conduct
Code.
Special Needs or Assistance:
Please contact the Administrative Office immediately if you have a learning
disability, a medical issue, or any other type of problem that prevents professors
from seeing you have learned the course material. Our goal is to help you learn,
not to penalize you for issues which mask your learning.