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Sandeep Desai

Mobile: +91 09920696255 , E-Mail:


Looking for a challenging position as a Senior Engineer, preferably with reputed

company, where my knowledge and skills can significantly impact company growth.

Professional Summary

 IT professional with over 6 years of experience in the Information Technology

Industry, at both Desktop and Server Level.
 Worked in a Service Management Environment and exposure to ticketing
systems ( ManageNow & ITIM ).
 Administration & Maintenance of Windows Server 2000 & 2003 Domain.
 Installation, configuration and troubleshooting skills on Desktop OS like
Windows 98/ME/XP along with desktop applications (MS Office, Citrix, VPN,
Lotus Notes, Tivoli etc)
 Proficient in PC / Server /LAN hardware installation, configuration,
maintenance and troubleshooting.
 Knowledge of Domain Controllers, Domains, Sites , Forest , Trusts
Relationship, Active Directory & Directory Services, SMTP & IP Replication ,
System States, FSMO roles, User & Group ID creation and Account/ Rights
Management, Group policies, Subnets, DNS, DHCP, WINS, TCPIP, FTP,
 Implementation and administration of Backup & Restoration policy.
 Experience NT BACKUP tools, Arcserve ( Brightstor ) and Symantec Ghost.
 Ensuring customer satisfaction by providing a professional service and swift
resolution to all customer issues.
 Performs initial level of problem identification and documents all
troubleshooting efforts in problem ticket and makes prompt notification to
responsible party for resolution in order to minimize the amount of time taken
to resolve issues.
 Performs follow up with customer to ensure customer satisfaction and
Notifying Clients about Status and resolution details.
 Assists with monitoring and tracking incidents to ensure resolution occurs
within the customer Service Level Agreement ( SLA ) metrics.
 Work as part of a team providing professional and comprehensive support to
 Capability to work both independently and to be a part of the team, self-
managed, proactive and responsive
 Maintain Documentation of Processes / Procedures required in handling
Server Administration.
 Asset inventory Management and Vendor Management.
 Document server statistics to include hardware and software inventory, serial
numbers, support packs and server services.
Work Experience

1) Organisation: PC solution Pvt Ltd. – (Delhi )

Designation : S-S2 Senior Network Engineer from 10 July 2003 – Till date.

PC Solutions is an established and reliable source for a wide range of technology

services. It offer a comprehensive range of IT services to clients in diverse industries
such as Banking and Financial Services, Insurance, Manufacturing,
Telecommunications, Retail, Healthcare, IT/ITES, Power, Media, Education,
Distribution and many more. It has extensive experience in providing end-to-end
IT services, integrating various technologies and delivering solutions in multiple
geographies for more than 20 years for Indian and global clients. It have pioneered
global delivery model offering appropriate mix of off-shore, and onsite support
services to the maximum advantage of clients.

Job Description:

• Working as Sr. System Engg. with Facility Management Team.

• Handling the Data Center Activities for client American Express Bank.
• Work on Server Windows 2003 Domain.
• Mainframe Applications (Citrix Client), VPN, Tivoli and Lotus Notes 6.5
• Installation, implementation, integration, security, and administration in local
and remote environments & troubleshooting of standard software,
• Ensured integrity of all network data through backups and scheduled
systems maintenance.
• Ensured compliance to established procedures with regard to operational
and application documentation.

2) Organisation: Melstar Information Technologies Ltd”,MIDC-Andheri (E)

Designation : Sr. Network Engineer from March-1999 – June 2003.

With Melstar handled Valuable Customer sites as below :

Kodak India ltd. – Goa Factory ( Verna Salcate ) residence engg. from March 2001-
June 2003.

Procter & Gamble( P & G )- Goa ( Honda & Kundaim plant ) residence engg from
April 1999-2000

3) Organisation : VCOM Tech. Pvt. Ltd”,Mumbai – Charni Road

Designation : Customer Support Engineer
Duration : June 1996- March 1999.

With VCOM handled Valuable Customer site as below :

Gujrat Glass Factory at Gujrat & Baroda

4) Organisation : ABM Pvt Ltd. Mumbai – Prabhadevi

Designation : Jr. Engineer from May 1994- May 1996.
Education Qualification

• Bachelor in Science (B.Sc. - Physics), Degree from Mumbai University.

2nd class (47%) 1993. G.N. Khalsa College of Art, Science & Commerce.
• HSC from Mumbai Board, Second Class (53%) 1990.
Marshi Dayanand College of Art, Science & Commerce.
• SSC from Maharashtra Board, First Class (60%) 1987, Balmohan Vidhyabharti

Additional Qualification

• Diploma in Computer & Network Engineering.” B+ , Nalanda Institute. - 1994

• MCP 2003 ( Microsoft Certified Professional ) from “Microsoft Ltd.” - 2008.

Date of Birth : 7th August 1971.
Marital Status : Married
Language : English, Hindi, Marathi.
Address : 201-A, Moreshwar Krupa, Sunil Nagar,
Thane, Dombivli – (East).
Pin – 401201 , MH. INDIA.