www.quescom.

eu

QuesCom 400
Product overview, juin 2013






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Copyright Notice

Copyright
Notice

1998-2013 Copyright SAS
79, rue de Svres, 92100 Boulogne- Billancourt, FRANCE

Edited in France, June 2013

All rights reserved. This product and its related documentation are protected by
copyright and distributed under QuesCom licenses to its authorized users only.
Authorized users who have purchased one or more QuesCom products described
herein can download and print a copy of this publication.
No part of this product or its related documentation may be reproduced, adapted
or translated without prior written authorization of QuesCom. The information
contained herein is subject to change without prior notice.


SAS
79, rue de Svres
92100 BOULOGNE - BILLANCOURT
France
RCS Nanterre
SIRET : 793 176 777 00019
APE : 6201Z
Phone: +33 1 71 10 76 76
Fax: +33 1 41 10 93 16
URL: http://www.quescom.eu
E-mail: info@quescom.eu






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Trademarks

Trademarks

QuesCom, NextBX and SmartIAD are registered trademarks of QuesCom SAS.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of
Microsoft Corporation.
UC500 is registered trademark of Cisco Corporation.
All other products mentioned herein may be trademarks or registered trademarks
of their respective companies and are hereby acknowledged.









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Disclaimer

Disclaimer

Information contained herein supersedes preliminary specifications or data sheets
of the product as well as earlier versions of this publication, if any.
While every effort has been made to ensure the accuracy of this publication,
QuesCom assumes no liability for omissions or editorial errors contained herein.
QuesCom reserves the right to revise the information herein at any time without
prior notice. Changes and improvements will be incorporated into the new version
of this publication.
THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND.
QUESCOM HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, AND THOSE ARISING FROM A COURSE OF DEALING, USAGE
OR TRADE PRACTICE.
IN NO EVENT SHALL QUESCOM BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO, ALL
DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS ARISING OUT OF THE
USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.







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Cont ent s
Contents 5
About This Document 6
Customer Service Erreur ! Signet non dfini.
1. QuesCom 400 Hardware overview 9
1.1. Overview 9
1.2. Technical Specification 11
1.3. ISDN boards 12
1.4. GSM boards 13
1.5. Voice modules 14
1.6. Hard disk extension 14
1.7. Delivery content 15
2. QuesCom 400 VoIP features 16
2.1. Interconnection in VoIP 16
2.2. Number of simultaneous channels according hardware resources 17
3. QuesCom 400 Integration within a PBX environment 18
4. QuesCom 400 administration 19
4.1. Available connection types 19
4.2. QuesCom 400 configuration 20
4.3. QuesCom 400 supervision 21
4.4. Backup/restore configuration 22
4.5. Duplication of configuration 22
4.6. Software update 23
4.7. Traces 23
4.8. Alarms and failure 23
4.9. SNMP 24
4.10. Communication logs (CDR) 25
4.11. Hardware diagnostic 26
4.12. Firewall 26
5. Related documents 27

About This Document



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About T hi s Document

Document
purpose

This document is a technical presentation of QuesCom 400 gateways.

Audience


This document is intended for experienced technicians, service representatives, and
other persons trained to install software programs of telecommunication systems. Such
persons are expected to have sufficient knowledge of computing and network in order
to take suitable safety precautions while configuring the software program described
herein.


Structure


This document is organized in the following structure:
Chapter 1 provides a hardware description of the QuesCom 400.
Chapter 2 describes QuesCom 400 VoIP features.
Chapter 3 describes QuesCom 400 integration with PBX environment.
Chapter 4 describes QuesCom 400 administration.
Chapter 5 lists related documents to QuesCom 400.



About This Document



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Convention

This document applies the following typographic conventions:


Reminder



Note
A note provides additional or complementary information on a particular
subject.



Caution
A caution gives important instructions to be followed. You risk damaging
your equipment or losing your data if you do not follow the instructions.



Warning!
A warning calls attention to important alerts that will cause personal injury,
health hazard or permanent damage to your equipment if not observed.


Computer Text
Computer generated text such as program code or command
prompt is shown in Courier font.
Dialog/Menu/Button
Windows, dialogs, menus or buttons of a computer program
are printed in bold.



Feedbacks

QuesCom is committed to providing documentation that matches your expectations.
We welcome any feedback, question or suggestion to help us improve our
documentation quality.
Please send your comments to document.feedback@quescom.eu together with the
document title and number as indicated on the cover page of this document.


Customer Service



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Cus t omer Ser vi ce


Purchase
from
QuesCom


For any products purchased directly from QuesCom, contact QuesCom
Customer Service should you need further assistance (please kindly have your
customer ID and product serial number ready):

Customer Service
Phone : +33 (0) 8 20 20 38 46
E-mail: support@quescom.eu
URL: http://support.quescom.eu/


Purchase
from Retailer

For any products purchased from a retailer or distributor, contact your
respective retailer or distributor should you have any questions regarding the
product received or need further technical assistance.

Customer Service



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1. Ques Com 400 Har dwar e over vi ew
1.1. Overview

A
convergence
equipment

The QuesCom 400 Gateway is convergence equipment for multi-network
telephony systems. The QuesCom 400 connects the enterprise to different
networks:
Landline
VoIP
GSM


Model
description

The QuesCom 400 Gateway can be configured flexibly into various models.
These models are similar in functionality while supporting different GSM
capacities and IP/ISDN configurations. The ISDN standard supported can be
Basic Rate Interface (BRI) or Primary Rate Interface (PRI).
The model reference of QuesCom 400 Gateway is denoted with the
convention, Q4XX-nG-YY, where
XX = software package identification
nG = number of GSM ports
YY = IP, ISDN-BRI or ISDN-PRI configuration


Examples


Q412-12G-IP = QuesCom 412 with 12 GSM ports using IP configuration only
Q412-8G-4B = QuesCom 412 with 8 GSM ports using 4-ports ISDN-BRI
configuration
Q412-0G-4P = QuesCom 412 with 0 GSM ports using 4-ports ISDN-PRI
configuration


Hardware
Features

In addition to GSM and ISDN interface ports, all QuesCom 400 Gateway
models are also supplied with the hardware features listed in Table 1-1:
Hardware Features Purpose
1 Ethernet 10/100 base-T port
Network administration
Voice Over IP (VoIP) usage
1 USB port
Universal Serial Bus (USB)
connection
1

2 serial communication ports of the
standard DB-9 format
Console connection
Auxiliary connection
2


1
Future use
2
Future use
Customer Service



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1 RJ11 MWI port
PBX Message Waiting Indicator
(MWI) interface connection
3

Table 1-1 Hardware Features



Front
pane
l

Figure 1-1 shows the front panel of the QuesCom 400 Gateway:

Figure 1-1 Front Panel of QuesCom 400 Gateway


Rear
pane
l

Figure 1-2 shows the rear panel of a typical QuesCom 400 Gateway:

Figure 1-2 Rear Panel of QuesCom 400 Gateway

The following list describes the callouts in Figure 1-2:
1. Fan
2. Power connector
3. Power switch
4. Two Serial communication ports (DB-9 standard)
5. USB port
6. MWI port
7. Ethernet 10/100 Base-T port
8. ISDN PRI/BRI ports
9. SMA antenna connectors
10. SIM slot
11. Antennas

3
Future use
Customer Service



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1.2. Technical Specification

Technical
details

Table 1-2 provides the technical specification of the QuesCom 400 Gateway.
Table 1-2 Technical Specification

Description Specification
Dimensions
44mm x 345mm x 437mm (height x width x
depth)
Weight 5 Kg
Input voltage range for AC power
supply
Current
Frequency
Power dissipation
100 - 240V
2.0A (230VAC) 4.0A (115VAC)
47 - 63Hz
200W (maximum)
Operating temperature
Non-operating temperature
0C to 35C
20C to 70C
Operating humidity 5% to 80% (non-condensing)
Noise level 38 dBA (minimum)
Regulatory compliance
For more compliance information, refer to
the document accompanying your
device
Safety compliance UL 60950; IEC 60950
Security specification Compatible with the security specification
IEC950.
Specification FCC Class B Part 15, marking
CE.

PCM slots for
modularity

5 PMC slots (IEEE P1386.1 version 2.1 standard) are available to accept:
GSM boards
ISDN boards
VoIP boards


Customer Service



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1.3. ISDN boards

Overview

2 slots are allocated to ISDN boards for connections to:
PBX
The PSTN network

ISDN boards available are:
BRI S/T 4 ports
PRI 2 ports



All ISDN boards are equipped of the Pass-though system.


ISDN BRI
(T0/S0)

ISDN BRI boards specifications are:
Characteristic Description
Number of ports 4 ports BRI per board
Maximum number of
board per chassis
2
Interfaces Standard S/T, RJ45, upon request NT, TE.
ISDN Signaling EuroISDN (Europe), EuroNumeris/VN6 (France), TBR4
Cabling Straight cable (3 & 6 and 4 & 5 wire pairs) under 40 meters
in length, impedance 120 Ohms, maximum attenuation 20
dB/km
LED 4 green LED per board


ISDN PRI (T2)

ISDN PRI boards specifications are:
Characteristic Description
Number of ports 2 PRI ports per board
Maximum number of
board per chassis
2
Interfaces G.703 (2 ports per board)
ISDN Signaling EuroISDN (Europe), EuroNumeris/VN6 (France), TBR4
Cabling Straight cable (1 & 2 and 4 & 5 wire pairs) under 40 meters
in length, impedance 120 Ohms, maximum attenuation 20
dB/km
LED 4 LED per port (green: 2, red: 1, yellow: 1)


Customer Service



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1.4. GSM boards

Overview

GSM boards specifications are:
Characteristic Description
Number of ports 2 or 4 GSM ports per board
Maximum number of
board per chassis
4 (16 GSM channels)
Frequencies Quad-band compatibility on each ports: GSM
850/900/1800/1900
Antenna GSM 900-1800MHz omni-directional magnetic antenna,
Hirschmann MCA18 90 MH, cable length: 2,5 m, SMA
female connector. Height 9 cm, Gain 0dB.
1 antenna output per card (per 4 ports: use of internal
coupler is necessary).
Level of reception necessary for SIM cards registration
onto GSM network: between 80 dB and 50 dB.
LED 4 LED per board
GSM Modules
Configurations Modules
12G configuration Siemens MC55i modules
16G configurations Siemens MC55i and Telit
modules
UMTS configurations Telit modules


1 incoming or outgoing call per SIM card
Digital quality for calls to cellular phones
Multi-operator support per QuesCom 400 and per SIM card


Optional
items

Optional items are available:
Item Description
Antenna coupler 4 to 1
(Reference: GSM-SMACPL4)
(1 antenna maximum for 16 GSM ports): bundled
with 4 male/male cables, SMA connector, and
cable length 0.3 m. Generated attenuation: 8db
Extension cord 10m
(Reference: GSM-SMABL10)
2 SMA connectors, male/female, and length 10
meters. Generated attenuation: 11.5dB to 900
MHz.
Extension cord 30m
(Reference: GSM-SMABL30)
2 SMA connectors, male/female, and length 30
meters. Generated attenuation: 15dB to 900 MHz.
High quality omni-directional
900-1800 MHz GSM antenna
(Reference: GSM-ANT-5DB)
Average gain: 5dB, N connector, bundled with
fixing and N/SMA adapter. Height: 60 cm. Note:
cable is not included.
Customer Service



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1.5. Voice modules

Overview

The QuesCom 400 chassis embed a voice module containing 4 DSP allowing 16 VoIP
communications in parallel.
Supported codecs are:
Codec Specification
G.711 Alaw and Ulaw
G.729 Annexes A, B and AB
G.723 5.3 and 6.3
T.38 For fax over IP
Codec compression:
o 1 call in G711 is about 64 Kb/s of bandwidth
o 1 call in G729 is about 15 Kb/s of bandwidth
o 1 call in G723 is about 5 Kb/s of bandwidth
Possibility to set the codec frame size between 10 and 110 ms.
The QuesCom 400 is also able to manage these 3 codecs dynamically (possibility of
using mixed codecs).
A software parameter in the QuesCom 400 lets you choose the codec preference
order.
Compatible with:
o SIP protocols (use in User Agent or SIP Proxy Server mode) and
o H.323 (use in gateway H.323 or gatekeeper H.323 mode).


Options

One additional Voice Modules can be plugged into the chassis allowing then 32 VoIP
communications in parallel.
The reference name is Q900-VPM.
The license is included.


1.6. Hard disk extension

Options

In option a 20Gb hard drive disk can be ordered. The reference name is Q400-HD-20.

Customer Service



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1.7. Delivery content

Accessories

The accessories of the QuesCom 400 Gateway include:
A power cable
An RJ45 Ethernet cable
A serial null-modem standard cable (RS-232)
GSM antennas
4

A set of rack screws
Documentation: Getting Started with QuesCom Hardware Installation
(CD-ROM)



ISDN cables are not included.




4
The quantity of antenna depends on the GSM capacity of your QuesCom 400 Gateway.
Customer Service



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2. Ques Com 400 VoI P f eat ur es
2.1. Interconnection in VoIP

With a IPPBX

QuesCom 400 can be interconnected in VoIP to an external gateway, gatekeeper or
IPPBX. Thus, VoIP calls are routed from or towards the QuesCom gateway.


With a SIP
provider

QuesCom 400 can be interconnected in VoIP to an IP Telephony operator, for
instance, an ITSP or SIP Provider, providing IP Call Routing.


With an other
QuesCom
gateway

QuesCom 400 can be interconnected in VoIP to others QuesCom 400. In this
configuration, one QuesCom 400 is master and the others are slaves.
Master/Slave architecture can be used to:
Extend the number of GSM ports: GSM calls may need to be routed onto the other
appliance whilst all local GSM ports are busy.
Manage several equipments as a unique system.
Up to 5 devices can be grouped.


Customer Service



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2.2. Number of simultaneous channels according hardware resources

Voice
modules

The embedded Voice module allows a maximum of 16 simultaneous VoIP calls.
With one additional Voice modules, the Maximum of simultaneous VoIP calls is 30.

Codecs
restrictions

The QuesCom 400 gateway only supports 24 channels using codec G.723 whereas 30
channels are supported with codecs G.711 and G.729.
Actual version simultaneously supports G.711 and G.729 in multi protocol use (i.e. 2 or 3
protocols in simultaneous use).


Customer Service



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3. Ques Com 400 I nt egr at i on wi t hi n a PBX
envi r onment

Easy, quick
and
transparent
installation

Easy, quick (wizard based) and transparent installation on the existing telephony
system. No alteration, replacement, hardware or software update is required in the
existing infrastructure.
PBX-independent architecture: compatible with any ISDN PBX.
Fixed-line phones (other than PBX phones) are not limited.

Multi modal
installation

When the QuesCom appliance is connected only to the PBX, (by PRI or BRI lines) the
installation is named Dedicated.
This architecture is generally used for large GSM deployments (i.e. more than 32
GSM ports).

The Pass-through architecture is when the QuesCom appliance is connected
between the PSTN and the PBX (by PRI or BRI lines).
In case of QuesCom appliance failure, there is a bypass and calls continue to be
placed and received to the PBX.


Scalable
architecture


Scalable architecture: Stand-Alone/Relay functioning:
ISDN port extension is possible. GSM port extension is also possible by adding one or
more QuesCom 400 appliance(s).
Antenna couplers 4 to 1 are available: unique antenna up to 16 GSM ports maximum.
Multi-site GSM resources pooling is possible.
Customer Service



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4. Ques Com 400 admi ni s t r at i on
4.1. Available connection types

Serial port

Local administration via serial port RS232 is possible: connection of console cable
included between the PC and the QuesCom 400, and use of HyperTerminal (Private
Edition, recommended).

IP

Remote administration via IP network:
Ethernet RJ45 10/100Mbits port
Telnet (port: 23)
FTP (port: 21)


Customer Service



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4.2. QuesCom 400 configuration


Wizards

The installation and the configuration is 100% wizard based. Depending on functions
and architecture selected during the wizard, IPBX connections and routes for voice, fax
and SMS, are automatically created.




Advanced
configuration

Advanced configuration using a web-based interface (QPortal, used port: 8000).
Use of Internet Explorer 5.5 or later
User authentication by login and password
All product features are configurable.





Network
settings

Network configuration is also available by command line interface under Telnet
session or using serial console port.



Customer Service



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4.3. QuesCom 400 supervision

QWAdmin

QWAdmin is a monitoring interface based on Microsoft Management Console.
Ports used are 1168 & 1169 (over UDP).
Installation files can be retrieved from the QuesCom CD-ROM or QuesCom web site.

QWAdmin allows the monitoring of gatekeeper and gateway modules and QPortal
web access.


Gatekeeper
monitoring

Hardware and software components information and settings
Telnet console
Traces download
Hardware components monitoring (fan, temperatures)
Gatekeeper system events
Real time communication events


Gateway
monitoring

Software components information and parameters
Statistics
Gateway system events
Real time communication events
Real time GSM trunks monitoring
GSM signal quality monitoring
DSP resources monitoring


IP connections

QWAdmin display the VoIP devices, IPBX connection and Virtual SIP Phone connection
status.







Customer Service



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4.4. Backup/restore configuration

Backup the
entire system

The administrator can do a complete backup of all data.

Then, a backup file (format .sfx) can be downloaded and saved as a
backup on your computer.

Note that a brief service interruption is necessary.


4.5. Duplication of configuration


Duplicate with
Qset

On homogenous configuration, a duplication of configuration from one
appliance to another is possible if both hardware configurations are the
same.
Qset software (QuesCom property) allows:
Opening a .sfx file,
Modifying settings (IP addresses, network names and serial number) then
Saving the new settings into a renamed .sfx file which can be used in
another QuesCom gateway


Benefits

This feature is useful when spare appliances updating is necessary.
Note that a brief service interruption is necessary.




Customer Service



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4.6. Software update

Update to last
version

Firmware update file can be downloaded from the Support web site. The
upgrade process can be launched by:
By a command line
From the QuesCom administration console QWAdmin

Note that a brief service interruption is necessary.


4.7. Traces


Software
traces

Traces of all events are also available on the volatile memory. All traces are
dispatched by component (gatekeeper, gateway, qwebsvr). They have a
maximum size of 4 MB and loop when the file is full.
Traces can be consulted in QWAdmin or downloaded by ftp.



IP/ISDN Sniffer

An IP and ISDN sniffer is embedded into the QuesCom appliance and can
be enabled/disabled manually.


4.8. Alarms and failure

QWAdmin

All errors are visible through the QuesCom Management Console.
A third party application can be configured to send event messages to a
mailbox.


Audible
alarm

In the case of overheating (for example due to fan failure) an audible alarm
sounds on the device.


Customer Service



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4.9. SNMP

SNMP

The QuesCom appliance also has an SNMP MIB that:
Provides a real-time view of:
o Communications on ISDN, GSM and IP trunks
o Hardware status
Can send SNMP traps to a network management devices about ISDN,
GSM and IP trunk status (up/down)



SNMP walk


SNMP traps
Customer Service



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4.10. Communication logs (CDR)


Available logs

4 logs are available:
Attended calls
Interrupted or failed calls: cause is displayed (ITU standard)
Sent, received or failed faxes
Sent, received or failed SMS



CDR

The QuesCom device logs all call details in a CDR (Call Detail Record)
database and can produce a number of detailed reports. The details
recorded are:
Origin and destination of the call
Called and calling party numbers
Number before and after LCR management
Hour, date of beginning and end of the call
Duration of the call
Failure type of call according table of failed calls
Call type (ISDN, VoIP, CTI, ) and details about used ISDN and GSM
ports


CDR in the
web interface

Summary views are available from the web interface and a number of
more detailed filters can be defined.


CDR sent by
email

All data can also be exported to a third party application (enterprises call
accounting software) and/or emailed by period defined (text format) to an
administrator.
This feature can be enabled or disabled.

Customer Service



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4.11. Hardware diagnostic


Self diagnostic

A pre-installed software program can perform hardware diagnostic. This
program sets the QuesCom appliance in a hardware test mode and allows
the administrator to perform hardware diagnostics when the QuesCom fails
to start or is defective.

4.12. Firewall

Firewall

Each QuesCom appliance embeds a stateless firewall that restricts or block
packets based on source, destination address and rules.

The firewall can be configured by command line through a telnet session.






Customer Service



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5. Rel at ed document s

Related
documents

Listed below are the documents available at http://suport.quescom.eu :
Getting Started with the QuesCom 400 Gateway - Hardware Installation
Getting Started with the QuesCom 400 Gateway - Software Installation
Technical Manual for QuesCom gateways
Hardware Diagnostic Tool