10/23/2014 9 free open source ticket systems - Neweb

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9 free open source ticket systems
April 23, 2013 13 Comments
A ticket system (also issue tracking system, trouble ticket system, support Ticket or incident ticket system) is a
computer software or web based package that manages and maintains lists of issues, as needed by an organization.
Ticket systems are commonly used in an organizations to create, update, and resolve reported customer issues.
There are 3 versions of tickets systems, paid version, custom version(mainly build for one company) and the open
source version. Because we dont want to pay a lot of money for an ticket system, we use the open source versions.
These 9 ticket systems are professional ticket systems, and can be used in a big company. A couple of these ticket
systems are even used by big companys. I have just taken 9 good ticket systems that will do there job, but there are
more great and professional tickets systems ticket available on the web.

10/23/2014 9 free open source ticket systems - Neweb
http://blog.neweb.co/9-free-open-source-ticket-systems/ 2/15
OTRS
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to
manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal
IT, helpdesk, etc. department to react quickly to inbound inquiries.
Website | Demo


os Ticket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone
and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support
10/23/2014 9 free open source ticket systems - Neweb
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requests and responses in one place while providing your customers with accountability and responsiveness they
deserve.
Website | Demo


Simple Ticket
Simple Ticket is designed to facilitate the support of our clients computers and networks. It has been specifically
designed for IT support companies who service multiple small business clients; however, it can easily be used by a
companys internal IT staff to support a single client with hundreds of users. The software was written using Ruby on
Rails and boasts the latest features found in todays rich web applications such as Ajax.
Website


10/23/2014 9 free open source ticket systems - Neweb
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eTicket
eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It
also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website.
eTicket offers many features and can be easily skinned to the look and feel of your website.
Website | Demo


Trouble Ticket Express
The Trouble Ticket Express is a fully automated web based help desk. Written in Perl it can be easily installed on your
website. Both Unix and Windows based servers are supported. Activate feature rich technical support email forms and
10/23/2014 9 free open source ticket systems - Neweb
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attain complete control over your customer service operations.
Website | Demo


itracker
itracker is a true open source issue tracking system licensed under the LGPL license. itracker is built using Java
enterprise technology. itracker is a professional, easy to use, open, easy to integrate, fast, modular, customizable and
scalable solution for all kind of projects.
Website | Demo


10/23/2014 9 free open source ticket systems - Neweb
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Request Tracker
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks,
issues, and requests submitted by a community of users. Written in object-oriented Perl, RT is a high-level, portable,
platform independent system that eases collaboration within organizations and makes it easy for them to take care of
their customers. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification
required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and
software development.
Website | Demo


Jutda Helpdesk
10/23/2014 9 free open source ticket systems - Neweb
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Jutda Helpdesk is a Django-powered ticket tracking system for small enterprise, designed from the ground up to be
easy to use.
Website | Demo


Mystic
Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and
customizable. It also provides a simple, easy to use interface thats quite intuitive. Tickets are used for several purposes,
from internal project management, customer support/troubleshooting, reminders, and much more.
Website | Demo
By: OSH Editorial
10/23/2014 9 free open source ticket systems - Neweb
http://blog.neweb.co/9-free-open-source-ticket-systems/ 8/15
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13 Comments
1. Reply
August 5, 2013
tanny
Hi there
anyone know if some of those software allow record the telephone call?
Reply
August 7, 2013
Neweb
I know zendesk does http://www.zendesk.com/
Reply
August 8, 2013
Tanny
I know that it does it, but (what I know about) that software is not Open Source and does not have
either a Community version.
10/23/2014 9 free open source ticket systems - Neweb
http://blog.neweb.co/9-free-open-source-ticket-systems/ 11/15
Reply
January 17, 2014
Anibal Gomez
That it true. I think the option presented by Marcos bellow it a good solution.
2. Reply
August 23, 2013
kristenhannaa
These ticketing system for an opensource platform is highly good and helpful. Thanks for sharing this.
3. Reply
September 12, 2013
Rugwiza Gakomati
really professional article
4. Reply
October 10, 2013
Marco
I would like to mention another open source ticketing system: Katak-support (http://www.katak-support.com)
5. Reply
June 18, 2014
Webhosting Reviews
Ik vind zelf OSticket de beste uit de lijst. Pas de design aan en je hebt echt het meest professionele systeem
6. Reply
June 20, 2014
jbarrerap87
10/23/2014 9 free open source ticket systems - Neweb
http://blog.neweb.co/9-free-open-source-ticket-systems/ 12/15
Osticket creo que es uno de los mejores te dejo el enlace quien lo desee instalar y configurar
http://entradasweb.blogspot.com/2012/11/instalacion-de-osticket-en-espanol.html
7. Reply
June 25, 2014
Mistazam JS
thanks for this list
8. Reply
July 1, 2014
Azeem khan
This is IT solution website please visit this link http://eocean.pk/
9. Reply
July 11, 2014
Aamir Khan
I Like OS Ticket
10. Reply
July 31, 2014
VIX
OS Ticket has the Asterisk plugin and it does all if you are able to configure it well.
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