Coral CBS Manual

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Abstract

Coral Call Billing Software (CCBS) is one of the
most flexible and authentic billing software from
Coral Telecom Ltd. Its rule-based architecture makes
it flexible for different operating environments,
telephony products and other products that require
usage based and persistent billing such as
telephone, local phone usage.








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Coral CBS Manual
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NOTICE

The information contained in this document is subject to
change without notice. Coral Telecom Ltd. makes no warranty
of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness
for a particular purpose.

Coral Telecom Ltd. shall not be liable for errors contained
herein or for incidental or consequential damages in connection
with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent
of Coral Telecom Ltd.


Printing History

First Edition : 1
st
November 2004

Second Edition : 20
th
November 2007

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Contents
Introduction of CCBS ........................................................8
CCBS Working ................................................................ 8
Coral Call Capture .........................................................8
Coral Call Billing ............................................................9
Minimum Requirements to run CCBS ........................ 10
Features available in CCBS ......................................... 10
Future enhancements .................................................. 11
Application .................................................................... 11
Installation ....................................................................... 12
Installation Process of Call Capture ........................... 12
Installation Process of Call Billing ............................. 15
License Manager (Hardware Lock) ............................. 18
Coral Call Capture ........................................................... 22
Trial Version .................................................................. 22
Configuration ................................................................ 23
Connectivity of EPABX with Call Capture .................. 23
Extension property ..................................................... 24
Junction Property ....................................................... 25
Change password ...................................................... 26
Threshold ...................................................................... 27
Call Thresholds........................................................... 27
General Call ................................................................ 29
View ............................................................................... 30
Outgoing calls ............................................................. 30
Incoming calls ............................................................. 31
Extension Status......................................................... 32
Junction Status ........................................................... 33
Malicious call .............................................................. 34
Busy line graph ........................................................... 35
Alarms ........................................................................ 36
Update budgeting ......................................................... 38
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Utilities .......................................................................... 39
Transfer data (Gcap to DB) ......................................... 39
Reprocess data ........................................................... 40
Reprocess raw data .................................................... 41
Exit ................................................................................. 42
Coral Call Billing .............................................................. 44
Login Form ................................................................... 44
Main Menu ..................................................................... 45
System Details.............................................................. 46
System Configuration .................................................. 47
STD/ISD Code Details ................................................ 50
Call Charging Code ..................................................... 51
Pulse Rate Table ........................................................ 52
Time Slab Table .......................................................... 53
Holiday Table .............................................................. 55
Distance Table ............................................................ 56
Special Numbers ......................................................... 57
Working Hours ............................................................ 58
Administration .............................................................. 59
Extension Details ........................................................ 60
Department Details ..................................................... 62
Company Details ......................................................... 64
Junction Details ........................................................... 65
Account Details ........................................................... 67
Authorization Details ................................................... 69
Designation Details ..................................................... 71
Phone Group Details ................................................... 72
Trunk Group Details .................................................... 73
Client Details ............................................................... 74
Operator Detail ............................................................ 75
Operator Extension Detail ........................................... 76
Cos Details .................................................................. 77
Reports .......................................................................... 78
Company wise Report ................................................. 80
Department Wise Report ............................................ 81
Extension wise Report ................................................ 82
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Junction Report .......................................................... 84
Account Report ........................................................... 86
Incoming Calls Analysis ............................................. 87
Management Information System Reports ................ 90
City wise Report ......................................................... 91
Beyond Office Hours Report ...................................... 92
Frequently Called Numbers ........................................ 94
Peak Day of the Week ................................................ 96
Peak Day of the Month ............................................... 97
Peak Hour of the Day ................................................. 98
Budget Analysis ........................................................... 99
Monthly Budget Analysis .......................................... 100
Budget Definition ...................................................... 101
Utilities ......................................................................... 103
Compact Current DB ................................................ 104
Back up Call Data ..................................................... 105
User Administration .................................................. 106
Clear Call data .......................................................... 108
Glossary ......................................................................... 109

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Introduction of CCBS

Coral Call Billing Software (CCBS) is one of the most flexible and
authentic billing software from Coral Telecom Ltd. Its rule-based
architecture makes it flexible for different operating environments,
telephony products and other products that require usage based and
persistent billing such as telephone, local phone usage.

Coral Call Billing System is a well-proven method/utility for cost
accounting and allocating telephone expenses for each department
and user. It also audits the vendor who provides the network service
for every call and computes the bill.

The application captures the online data via RS232 port or TCP/IP
interface. Bills can be generated either on the basis of Extension Code
or Account Code that includes pre-defined Summaries, Reports &
Analysis.


CCBS Working

CCBS is mainly divided into two main modules:

Coral Call Capture
Coral Call Billing


Coral Call Capture

This module is basically to interact with your switch. It receives raw
data from the switch and processes to calculate the cost of the call at
once. All the call details are stored in the database and displayed for
the user.

EPABX is capable of dumping details about all the incoming and
outgoing calls made from it. These details are called CDRs (Call Detail
Records). A CDR typically contain information about:

Date and time of call,
Extension number
Trunk number
Dialed Number/Calling party number
Duration of Call
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The CDR is received and stored on the hard disk by a data-capturing
program running in the background. The Call Billing Software
processes data for various report generations. The system while
processing the data, calculates the cost of each call where the cost
depends upon time, destination and duration.

User has the flexibility to define different charging patterns for different
types of extensions. Cost calculation of a call is user definable and
flexible charging is allowed for local and outstation calls.

The processed data now can be analyzed by generating various types
of reports and graphs.


Coral Call Billing

Coral Call Billing Software is used for billing of outgoing through
EPABX at Office, Hotels, Hospitals, and Housing Societies etc. It
provides a solution to the problem of excess billing and improper use
of telephone facilities. It is also very useful in monitoring of telecom
expenses for a company, department or extensions. Having a very
flexible charging pattern this system is ideal for Hotels and other
commercial environment where different extensions are to be charged
at different rate.

This supports unlimited billing options for each service and account
including periodic fees, usage fees, taxes, etc. A wide range of
reports includes Peak Hour/Day Analysis, Expensive Call Analysis,
Incoming Call Analysis, and Frequently Called Numbers and beyond
Office Hours can be generated. All reports can be viewed in an
apprehensible format.

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Minimum Requirements to run CCBS

The minimum software and hardware requirements to run CCBS
successfully are as mentioned below:


Software requirements / Compatible Operating Systems

Microsoft Windows 98, ME, NT, Win2000 Professional & WIN-XP


Hardware requirements

a) Pentium III CPU 700 MHz or above, 64 MB RAM.
b) At least 10 GB Hard Disk, VGA Mono Monitor.
c) At least 1 No. 9 pin-D SUB Serial Port.
d) Ethernet Switch Standard 10/100 T
e) A Mouse
f) A Printer supported by Windows.


Features available in CCBS

Customize your Pricing - flexible or Basic Service
Provider.
Real time call status display
Incoming and outgoing calls are distinguished by
tagging. Incoming calls are tagged with the CLI info.
Outgoing calls are tagged with the dialed digits.
Thresholds are maintained.
Real-time and scheduled alarms.
Supports unlimited billing options for each service and
account including periodic fees, usage fees, taxes, etc.
Application is password protected only authorized users
can peep into the system .
Real time/Online monitoring of Extensions or Junctions.
A wide range of reports includes Peak Hour/Day
Analysis, Expensive Call Analysis, Incoming Call
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Analysis, Frequently Called Numbers and beyond Office
Hours.
All reports can be viewed in an apprehensible 2D, 3D,
Pies and bar formats.
You can reprocess call data to recalculate costs in case
of any changes in tariff or pulse rates. So there's no
worry - the backup of unprocessed data will be used to
re-calculate all costs
Viewing the reports in grid provides a powerful tool to
perform a critical analysis of reports. You can sort &
merge fields (columns) the way you want, for easy
viewing and quick analysis.
Backup of Database
Compact and repairs the database


Future enhancements

Exporting Reports: All reports will have option to be
redirected to Window, Grid, Printer or to a large number
of file formats, including word-processors and
spreadsheets.
Report Wizard: The ultimate tool for customizations.
Just tell the system, once, what you require in your
reports - the parameters, the sorting method and the
display type. You will be able to generate your own
reports, anytime!

Scheduler: Schedule the reports as per your
requirements. Reports can be scheduled
weekly/fortnightly/monthly. You will be able to e-mail
them to yourself.

Application

Allocating budgets among departments and divisions.

Controlling telephone abuse. Listing the dialed numbers
and productivity of the call.
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Installation

Before installation, one has to ensure that minimum hardware and
software requirements as mentioned in the INTRODUCTION section
are fulfilled.


Installation Process of Call Capture

To start with the installation process, run the Setup.EXE file from
Installation CD.

After clicking on Setup.EXE, screen that appears is shown below.
Click on OK to start the installation.





After clicking OK, destination for the CCBS installation will be asked.
The default path is defined by the setup application in the Directory .If
the user wishes to store somewhere else he has to click on Change
Directory, which would give him a choice to locate in different derives
of the system.

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After choosing the required drive click on Focused Button.

Now Click on Continue.


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The following screen shows that the installation is in progress; this
might take a few minutes depending on the system speed. User can
cancel the installation by clicking on Cancel while the installation is in
progress.





The following screen shows successful installation of the
software. Click on OK to finish the installation process.






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Installation Process of Call Billing

After clicking on Setup.EXE, screen that appears is shown below.
Click OK to start the installation.





On clicking on OK, destination for the CCBS will be asked. The default
path is defined by the setup application in the Directory .If the user
wishes to store somewhere else he has to click on Change Directory,
which would give him a choice to locate in different derives of the
system.


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After choosing the required drive click on Focused Button.

Now Click on Continue.





The following screen shows that the installation is in progress; this
might take a few minutes depending on the system speed. User can
cancel the installation by clicking on Cancel while the installation is in
progress.

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The following screen shows successful installation of the
software. Click on OK to finish the installation process.





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License Manager (Hardware Lock)

CCBS needs an external hardware lock, which will be installed
either on parallel port or USB port (depending up on the hardware
lock provided to you). The hardware lock drivers must to be
installed prior to this. Lock devices are labeled as described in
Figure below:




Parallel Port USB Port Hardware Lock


To install the hardware lock, click on HDD32.EXE provided in your
installation CD. The following window will be displayed.





Click on Next to proceed further.


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While installing the HASP driver, following window will be displayed.





After installing, installation Status will be displayed.





Click Next to finish the installation process of hardware lock drivers.

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The window, that indicates the completion of the installation is shows
below. Click Finish to come out from the installation wizard.





For the installation of the hardware lock driver (parallel lock & USB
lock) you have to follow the same procedure.

`Hardware Lock is provided to the customer with the licensing kit.

If the hardware lock is not available, CCBS can work as Demo Version
for 45 days after the installation.

After the completion of tenure, user can run the CCBS application with
help of specified Hardware Lock only, which is programmed according
to CCBS.







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Coral Call Capture

This module is basically to interact with your switch. It receives raw
data from the switch and processes to calculate the cost of the call at
once. All the call details are stored in the database and displayed for
the user.

Trial Version

This figure below shows the Coral Call Capture -Trial Version. If you
are running a demo version of Coral Call Capture then you will be
able to run the application for 45 days only. In order to continue using
the software after this trial period, you will have to purchase the
complete software along with the hardware lock.






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Configuration

Connectivity of EPABX with Call Capture

Coral Call Capture can be installed with two types of Data Connection
i.e. either Serial Port or TCP/IP port.

When EPABX is connected to the serial port, user has to mention the
serial port & the baud rate and when EPABX is connected to TCP/IP
port, user has to mention the IP address & port number.

EPABX Type: This option is given to select the name of your EPABX.
Examples of EPABX types are DX2000, DX240, SBDX, and IRIS NPL
(MCC-16), IRIS PLUS (Mcc32).





Now, Click on the Connect button to start Coral Call Capture
software.

Note: IRIS Plus (MCC 32) -Connects only through TCP/IP port.

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Extension property

Extensions are shown with two option one is DSS and another is
MCalls. If DSS is checked for a particular extension than its status will
be shown in the Extension Status DSS window. If DSS is checked
for a particular extension than its status will be shown in the
Malicious Call window.




After selecting desired Ext. click on Save to make the changes.
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Junction Property

Junctions are shown with a DSS column. If a particular junction is
checked than its status will be shown in the Junctions Status DSS
window.





After selecting desired Ext. click on Save to make the changes.
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Change password

For changing the existing password user must know the old
password. To confirm the correction of new password it is reentered.





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Threshold

The minimum value of the parameter used to activate a device. Or in
other words, a threshold is typically a minimum value for a defined
device.

Call Thresholds




Threshold Values for Outgoing Calls:

Call duration & call cost are provided to check the thresholds.

In Call Duration user can specify first threshold (in mins) for a
specified amount of time. For example user has set 3 minutes in first
threshold for a call, if call extend to 3 minutes then the corresponding
color will display on the outgoing grid. Call duration for the Second
Threshold (in mins) must be greater than the first threshold.

In Call Cost user can specify first threshold (in Rs.) for a specified
amount. For example user has set 12 Rs. for the first threshold of call
cost, if call cost extends 12 Rs. then the corresponding color will be
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displayed in cost column. Call cost describe for Second Threshold (in
Rs.) must be greater than the first threshold.


Threshold Values for Incoming calls:

In Call Duration user can specify first threshold (in mins) for a
specified amount of time. For example user has set 3 minutes for the
first threshold of call duration, if call extends 3 minutes then the
corresponding color will display. Call duration described for the
Second Threshold (in mins) must be greater than the first threshold.

User can change the threshold colors by clicking on the corresponding
Select Color button.

No. Of calls to be displayed this option is provided to restrict the
display of calls to a specified number.

Color Schemes: User can set the colors for different Extn/Trunk
states .For example in the (given fig) color Scheme we have set Green
color for the Talk State (this imply for both Extn or Trunk). We can also
change the state color as per our requirements.


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General Call

In general thresholds, user can set certain parameters for Auto
Insertion for when call is matured and the particular
extension/account/Junction is not in the DB .If the On option is
selected then the new extension/account/Junction is automatically
inserted in the DB.





No of column to be seen in the Extn status this option is to
define the total number of columns to be displayed in Extension
Status DSS window.

No of column to be seen in the Junction status this option is to
define the total number of columns to be displayed in Junction
Status DSS window.
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View

Outgoing calls

Details of Outgoing calls are
shown in the table immediately
after the call gets disconnected.
Customization can be done for
Colors and Values of call
duration, and for number of rows
to be seen.
Ext refers to the extension No
i.e. on which user received the
call. Call Date & time on which
the user received the call.

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Incoming calls

Details of incoming calls are shown in the table as soon as the call
gets over. Customization can be done for Colors and Values of
call duration, and for number of rows to be seen.





Ext refers to the extension No i.e. on which user got the call. Call
from (CLI): from which no you got the call. Call Date & time on
which the user got the call.

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Extension Status

By clicking on the extension number we can see the current status of
that extension. Status can be:

Idle: When Phone is on hook or say that Ext. is in running condition.

Ring: When Phone is ringing.

Talk: When somebody is taking then the particular Ext/trunk/junction
state is talking.

Hold: when user presses the hold key then its in Hold state.





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Junction Status

By clicking on the junction number we can see the current status of
that junction.




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Malicious call

This table shows the junction or extension. Sorting can be done on
both Caller and Called.





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Busy line graph

This graph shows the number of busy junctions and extensions.
Green color indicates the total Busy Extensions and red Line
indicates the total Busy Junctions.






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Alarms

When the call duration & call cost define in call threshold exceeds a
particular limit then the call will be stored in ALARMS as shown in the
below window. In this user have three options:

1. Alarms for the Day
2. All Alarms
3. Alarms b/w dates





First option shows the Alarms for today only. Second option shows,
all the alarms up to now.

Alarms Between Dates; in this option user can select the from date
and to date i.e. (from which date you want to see the alarms and up to
what date.)

After selecting the options user have to click on the Show button.

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In this user can remove particular alarm (record) that he wants, by
selecting the row and just click on remove button. If he wants to
remove all the alarms (records) then user have to press Remove
All button.
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Update budgeting

Update Budgeting means reassigning the Budget amount that is
defined in Call Billing System. It is affected in Coral Call Capture by
choosing updated budgeting option.







The window shown above gives an option to update all budget
definitions.


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Utilities

Transfer data (Gcap to DB)

In the grid shown below displays the data transfer from Gcap file (.txt)
to CBS Database. EPBX type is the type of system that user have
selected in the Data Connection window (this comes automatically. In
select file path user selects the path of the Gcap text File.







Then click on start button


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Reprocess data

This option allows the user to reprocess the data obtained from the
machine after certain changes in the System Parameters have been
made.
This option allows the user to include the changes in the charging
patterns or the service taxes etc. to be implemented while processing
the data. Thus, the user can implement the relevant changes in the
already processed data and obtain new billing and reports.







By selecting the select date option user can reprocess data in
between the selected range From Date to, To Date from CCBS
Database. In Select file path the default file path is given. To change
it to the desired location the user has to select the file name and click
on the start button.


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Reprocess raw data

This option allows the user to reprocess raw data obtained from the
machine after certain changes in the System Parameters have been
made.

While processing, it will also check for the credit limits and new
extension numbers. In case, any extension crosses its credit limit it
will warn the user and in case of any missing extension it will also
create an extension error log. Only the calls, which have been
processed, are reported in the bills. Bills and other reports can be
generated for: extension, department and company.





By selecting the select date option user can reprocess raw data in
between the selected range From Date to, To Date from CCBS
Database In Select file path the default file path is given. To change
it to the desired location the user has to select the file name and click
on the start button.


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Exit

When you click on Exit, it will show you the following window. Enter
the password to exit from the call capture. But once you exit from the
application, calls are not going to be stored. Default password is .




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Coral Call Billing

Login Form

Enter User name and password to access the application; by default
user name & password both are Admin. Click OK to start Coral call
billing software.






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Main Menu

The Main Menu window that appears on the screen is shown as
below.





Main Menu divides all options available into submenus. Menu option
can also be selected by pressing Alt and UNDERLINE KEY
together or by clicking with mouse. This will display submenus and
highlighted bars.

Besides Sub Menu, there are series of Icons available in toolbar,
which can be clicked to invoke specific functions immediately without
selecting menu at all. Icons available here are: Extn wise, Junction
wise, Department wise reports etc.



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System Details

System Details deal with the installations of CBS like STD/ISD codes,
Call Charging Codes, Pulse rate table, Time slab Table, Holiday
table, Special numbers, Secret numbers, Office hours, Jobs for the
Scheduler and the Budget can also be defined and entered in the
software.







System Details Menu is selected by pressing Alt + S.
Configuration, STD/ISD codes, Call Charging Slab, Pulse Rate Table,
Time Slab Table, Holiday Table, Distance Table, Special Numbers,
Working Hours can be selected using this menu. On selection the
following window appears.

Pressing <ESC> will return to MAIN MENU.

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System Configuration

This option is used to change CCBS configuration parameters like
EPABX type, Charging pattern, Minimum duration for local and out
station calls, Minimum and maximum digits dialed, Record limits first
and second, Unit and Standard rates and Digits for STD / ISD etc.

These system parameters are of utmost importance and must be
defined correctly to ensure the processing of calls received.





EPABX Type: This is the name of EPABX for which one installed the
CBS 1.0.0 a list of possible options is displayed to choose from by
clicking on the button.

Charging Pattern: The Options are Cost, Duration & Pulses. Cost- is
used to calculate the rate either pulse or duration wise, which is the
best of them.

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Duration- it means to calculate amount of calls duration wise. Pulse-
it means to calculate amount of calls pulse wise.

Default Charging Code: Call Charge Calculations are done on the
basis of Charging Codes. Each charging code has a definable charge
table where call charges can be defined in various slabs (i.e.) volume
of call slabs. The user has to specify the default charging code for
extensions, departments, companies, junctions etc. This code will be
affected only in the case of undefined extensions. System is provided
with a default-charging slab "01" as set by the DOT in India but if
required modifications can be made or new charging codes and their
time based charging slabs can be added. The different Charging
Slabs are defined in the Call Charging Slab details.

Unit Call Rate: When Charging Type is selected as cost, unit rate is
required to be filled so that system can divide the cost sent by EPABX
and find out pulses.

LOCAL/STD/ISD Digit: This is required to differentiate local calls
from STD and ISD Calls. For Local calls it is necessary that it should
not start from 0 or 00 but with any numeric digit between 1 and
9.In India STD call starts with 0 and ISD call starts with 00 that
distinguishes them calls from the local calls. This practice is being
followed in India and the user should adhere to the practice as
approved by the regulatory body of the country in concern.

Records Limits: Two records limit viz. First record limit and the
Second record limit are being specified. These parameters are set to
keep two limits to maximum number of records to be saved by
system. When first limit is crossed the system give a message
informing that the limit has been crossed.
When the second limit is crossed, the Data Processing is not done
before number of records is reduced to within the limits.

Duration for Auto Processing: It is to define the time difference
between two-auto data processing in terms of hours and minutes. For
instance if one wants to process raw data after one hours time, enter
01:00. The call data is continuously received by the exchange and the
DCP captures it. The user need not sit round the clock to process this
raw data. The system can be programmed to process this raw data at
periodic intervals without the user instruction.

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Company Name and Address: CBS 1.0.0 allow the user to monitor
the calls and generate the report on the different aspects of the
usage. The Company name and the Address need to be printed on
the reports. The bills created may be designed with the Company
Name and Address on it. For this purpose it is required that the user
enters the Company Name and Address as required in the report and
the screens.

Exchange rate of US Dollar in the prevalent Currency: It may be
required that the user make the bills in currency. This is the case in
many hotels where the Guests wish to pay their bills in US Dollars.
The user has to then convert the amount from the prevalent currency
to the USD manually. This option allows the Software to bill the IVDN
calls in US Dollar by converting it from the prevalent currency (in case
of India, the Indian Currency) in which the billing is done.

Minimum Dialed Digits & Maximum Dialed Digits Allowed: For the
Exchange to recognize the calls a limit is assigned to the minimum
and maximum number of the dialed digits. It allows the system to
distinguish the error calls from the list of the other calls. The user can
specify the prevalent limit as permissible by his Exchange. All dialed
numbers, which are less than the minimum digits allowed, are
rejected so are the ones that exceed the maximum limit. This
parameter is used to reject a voluminous useless call data received
when battery reversal is not checked. Assuming that the minimum
digit limit is set to 3 then all 2 & 1 digits dialing will be stored as error
data by the system.

Minimum Call Duration for Local & Outstation Calls: All call data
received with duration less than Minimum call duration are not billed
by the system, these calls will be stored as error calls (the error being
the duration of the call) by the system. Also different values of
Minimum call duration can be given for a local dialing and an
outstation dialing since outstation dialing always takes main time to
dial and process.


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STD/ISD Code Details

The software calculates all the call costs based on the STD/ISD rate
details as entered in this section. The user can define the STD/ISD
codes, rates of the calls applicable to the destination city. This
information is saved and all the calls are billed in accordance to the
data given in this option. It allows user to enter new STD/ISD codes.
This STD/ISD definition updates the Pulse rate table. His pulse rate
table one can use this option to modify delete and view any existing
STD/ISD Code. When one selects this option following window is
shown:





At this moment any STD/ISD CODE can be entered. Station name is
24 characters long whereas short name is 10 characters long. Along
with each call printed in report the station name is picked from short
name only and thus is more important.

NOTE: Rate1, Rate2, Rate3, Rate4 are full, half, one-third and
One-fourth pulse rates respectively, Rate5 currently not in use
But may be implemented if required. This option is reserved with
the user to allot the Pulse Rates as prevalent in the Country.


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Call Charging Code

This option allows user to have a flexible-charging scheme for each
individual call. This option allows the user to define the Charging
Codes and their Slabs for different types of calls. Each Call Charging
Code (or slab code) can have 3 different slab wise rates. Selection of
option shows following screen where an exiting code on left side can
be selected for editing or "Add" button can be clicked for new entry.
Explanation of fields is given after the below shown screen.
Option is reserved with the user to allot the Pulse Rates as prevalent
in the Country.





Slab Code: This is the unique identification of Call Charge Code.
The user can obtain different charging rates depending on the
number of pulses the calls last. This allows the user flexibility of
designing the rates applicable for billing the calls. Only one entry
against a Slab Code / Charge code is allowed and duplicate entry is
not allowed. Also a name can be given for easy identification.

Slab 1, 2 and 3: These slabs are available for Call Volume Based
Charging Rates. If Pulses up to in slab 1 is 100 the above 100 calls,
rates in slab 2 will be applicable. Similarly for calls above limit of slab
2, rates in slab 3 will be applicable.
Rates are calculated on basis of Multiplication Factors (MF). For local
calls rate applicable is Local MF multiplied by unit rate in that slab.
Similarly for STD calls STD MF will be used.
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Pulse Rate Table

This option allows the user to establish the pulse rate table for the
destinations to where the calls are made. The billing of the calls is
done depending on the correlation data provided by this table. The
user has to select the city with its correct STD Code where the
Software is installed. The system on itself evaluates the called
destination pulse rates.





It would then consider the Charging Codes and their allotted Charging
Slabs and the system calculates the call costs thereupon. Thus a user
should take care in proper identification of the source City. In CBS
1.0.0 it has been made easy by the use of the reference map of India.


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Time Slab Table

This is a unique time frame to define tariff pattern provided from basic
service provider. In India there is a need to define timings for Full
Rate, Half Rate, One Third Rate and Qtr Rate Charging. The national
holidays and Sundays can have different charging patterns.
Also CCBS allows the option of billing the ISD calls in five different
categories based on the called destination. These categories are:

SAARC, (b) Neighboring countries, (c) countries in the Africa, Gulf,
Asia and Oceania and European countries, (d) countries in the
American continent and Northern hemisphere.
The user can define separate charging patterns and time brackets for
these categories.
Using this option one can change the timings of full rate charging, half
rate, one-third and quarter rate charging.

In Window shown below one can define the time slab timings for
working and then non working days (holiday).





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For each category 10 slabs are available. Holiday Slabs are
applicable on all Sundays and National Holidays and all other days
Non Holiday Slabs are applicable.

While entering the time slabs one must note that the first slab starts
with time 00:00 and last slab ends with 24:00. For each slab of time
four different charging schemes can be entered namely 1 for full rate
charging, 2 for Half Rate of charging, 3 for one-third charging, 4 for
one-fourth charging. Also all slabs after 24:0 slab shall be entered as
zeroes and charging as blank.

Weekly Holiday can be entered as Sunday by clicking on Holiday
Tariff Days Button. Also you can define more than one day of the
week as holiday.

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Holiday Table

This option allows entry of nation holidays and any other holiday
when holiday tariff will be applicable. New entries can be done and
exiting entries can be modified or deleted.





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Distance Table

This table is used to calculate rates with respect to distance.
Suppose the distance is up to 50 km then these rates are as follows:
Rate1 =180,rate2=180,rate3=180,rate4=180, if the distance is more
than 50 km then the corresponding rates will be implemented.




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Special Numbers

Special numbers are those numbers are processed as normal calls
though the length of digits may be lesser than those defined under
minimum digits in system parameter say Rly enquiry 131.






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Working Hours

To identify calls made beyond office hours, which are available in
form of a report, this option allows the user to enter the working hours
of their institution on the business days and the non-working days.
This entry is then used by the MIS Report to segregate all calls made
beyond these hours.






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Administration

The user in order to ensure the proper functioning of the CCBS must
provide the relevant Administration data like the extension details,
company, junctions details etc. This data allows the software to
assign the calls data to the various groups. This assignment helps the
software to create the various reports based on these data. The
details supplied in the menu are to be filled in carefully.
Administration Menu is selected by pressing "Alt + A" or moving
highlighted bar to it and pressing <ENTER> in Main Menu. Various
functions that can be done in this menu are extension details,
department details, company details, and junction details, account
details, authorization details. The window displayed on the VDU is as
shown left: -





Pressing <ESC> returns to the MAIN MENU.

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Extension Details

Extensions may be allocated to different users or one user may have
more than one extension. These extensions have to be allocated to
the users and these details have to be maintained for the reports and
other aspects like billing and monitoring.




To add new extension, select the "Add" option. The new window
obtained allows the user to add the details like the extension number
and type, the charging code, name, department, address and the e-
mail id of the account holder. For editing the existing extension details
the "Edit" option is selected. This allows the user to modify the
existing details. Sorting of the available details can be done on the
basis of the "Name" or the "Code" field. The "Print" option will give
the list of extensions on to the printer. Various fields of Extension
Details are explained below:

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Extension Number: This is a four digit unique number for an
extension. This number is useful in identifying the extension. If the
entered extension number already exists, system prompts one that
the same extension already exists and one can modify it by selecting
the Edit extension option. List on left can be sorted on number as well
as the name.

Extension Type: It can be Normal Ext. or Operator extension.

Name: Can be any text description for identification like Director or
Finance Officer etc. Blank entry is not allowed. This ensures that
proper identification of the extension can be done when monitoring is
being done or at the time of report generation.

Department: The extensions can be allotted to users of different
departments like Administration, Sales etc. This option allows the
user to define the department where the extension or junction in
question is installed.

Address: Address where the extension is installed. This data is
important because it enables the user to identify the extensions
during the monitoring or report generation. This address is also
printed when a report for the extension details is generated.

Charging Code: This is the charging code and its slabs according to
which the extensions individual calls will be charged for all reports.
Only one of the defined charging code and its
Its associated slabs are allowed.

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Department Details

Department detail this option allows the user to provide the details of
the departments. These details include the name and the abbreviation
of the department. The user can also specify the charging code for
the whole department.





To add new department details select the "ADD" command. The
same screen appears with blanks in which the user can enter the new
department details. For editing the existing department detail the
"Edit" option allows the user to modify the existing details. Various
fields of department details are explained below: -

Department Code: This is a four digit unique number for a
department. This code number is used to identify the department, as
there may be more than one department with similar details. If the
entered department number is present then system prompts that the
department already exists and selecting the Edit Department option
can modify it.

Company Code: There can be more than one company under a
given exchange. To assign each extension to the Company using it
this detail has to be provided. Each department can be grouped as
under any company. If any such code exists, entering the company
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code assigns the extension or the department to the Company. This
detail would be followed for each of the reports and processes like the
monitoring etc.

Department Name: The department name corresponding to each
assigned department code is entered. This entry can be any text
description for identification like Administration, Finance etc. Blank
entry not allowed. This detail would be followed for each of the reports
and processes like the monitoring etc.

Address: This is the Address of the department in concern. While
generating the reports or the memos the address is as supplied in this
form.

Call Charging Code: This is the charging code according to which
the department calls will be charged for all reports except the bills.
These codes have their slabs where the number of pulses and their
corresponding rates are defined. Only one of the defined charging
codes and its slabs is allowed.

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Company Details

There can be more than one company under an exchange. These
companies have their own departments and extensions allocated to
them. The details of the company enable the software to classify the
data with regards to the company. The user can also specify the
charging code to be followed for the company if the individual
extensions do not have different charging codes.



On selection Company screen is displayed where you can select
company to edit or add new company. Various fields of company
details are explained in the following section:

Company Code: This is a four digit unique number for a Company. If
the entered company code is present then the system prompts that
the company already exists and it can modify by selecting the "Edit"
company option.

Company Name and Address: This can be any text description for
identification like Coral Call Billing Software (P) Ltd. etc. Blank entry is
not allowed. This detail would be followed for each of the reports and
processes like the monitoring etc.

Call Charging Code: Is the code of charging slab according to which
the company calls will be charged for all reports except bills. Only one
of the defined charging slab codes is allowed.
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Junction Details

The external phone lines are distributed inside the exchange. The
detailed listing of this distribution is entered in the Junction Details.
The junction details are mapped with the details about the phone lines
as given from this data.





To add new junction details, select "ADD" and the blank form allows
the user to enter new details. The junctions that are not allotted to any
line are termed as AUTO CREATED. For editing existing junction
details select "Edit" option.

Various fields of junction details are explained below:

CO Line Number: The Common Office (Regulatory Body) line
number is a four digit unique number for a junction. The CO line
number is the number allotted to the incoming lines. This number is
useful in identifying the junction in concern. If the entered junction
number is present then system prompts that the junction already
exists and selecting the Edit junction option can modify it.

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P&T Line Number and type: The Post and Telegraph department
(Regulatory Body) telephone line number corresponding to the
junction has to be entered. This information allows the software to
map the incoming lines with the junctions on the EPABX. Also the
type of the line i.e. whether the line is P&T or IVDN has also to be
specified.

Line ID and Address: This can be any text description for junction
identification. Address of the institution where the junction is installed
is also provided in the form. This data is used for the report creating
and other monitoring processes.

Charging Code: Is the code of charging slab according to which the
junction calls will be charged for the Junction detailed and summary
reports. Only one of the defined charging code and its associated
slabs is allowed.

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Account Details

Some EPABXs provide account code wise call data. This account
identification has to be entered for the correct identification and
mapping of the data so received. The account code, its number and
type and the name and address of the account holder etc. have to be
specified. Various fields are as below: -

Account Code: This is a four digit unique number for an Account. If
the entered Account number already exists, system prompts that the
same Account already exists and selecting the Edit option can
modify it.

Account No: This is the secret code for a particular account code for
accessing outgoing lines.

Account Type: It can be O or H where O is an ordinary
account and "H is a hidden account. Specifying H is useful where
there are one or more top persons who would not like their nos. to be
disclosed but at the same time all other billings should not be
affected. The following window appears when the Account details
option is selected:





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Name and Address: This can be any text description for
identification like Mr. Sharma or Boardroom etc. Blank entry is not
allowed. This is the address of the Account holder. This data is
required since it remains the same for the reports and other
monitoring processes.

Charging Code: This is the code for the charging slab according to
which the Accounts individual calls will be charged for all reports
except bills. Only one of the defined charging slab codes is allowed.

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Authorization Details

Some EPABXs allow authorization code wise dialing i.e. various
users whether they have a common extension may dial different types
of numbers based on auth. Codes (as these are called in short) say
STD etc. while another user may only dial local numbers using his
auth codes. While assigning various extensions, the user can create
different Authorizations.





Authorization Code: This is a four digit unique number for an
Authorization. If the entered Authorization number already exists, the
system prompts that the same Authorization already exists and it can
modify by selecting the Edit option.

Authorization Number: This is a number allocated to the
Authorization for future reference.

Authorization Type: It can be O or H where O is an Ordinary
Authorization and H is a Hidden Authorization. Specifying "H" is
useful when there is more then one top person who would not like
their phone number to be disclosed but at the same time all other
billings should not be affected.
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Name and Address: These can be any text description for
identification like Mr. Sharad or Boardroom etc. and the Address is
the address of the Authorization holder. This data is essential for the
report generation process hence blank entry is not allowed.

Charging Code: This is the code of charging and its slabs according
to which the Authorization individual call will be charged for all reports
except bills. Only one of the defined charging slab codes is allowed.

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Designation Details

In this from we define the designation hierarchy i.e. who is under
whom. User can Add, Edit & Delete the Designation detail of
particular employee.





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Phone Group Details

The calls to a destination are billed in accordance to the Calling party
without any considerations to the called party. Sometimes there is a
desire to analyze calls or charges on the basis of called parties.

New Phone groups and their associated phone numbers can be
added in the list by the use of the "Add" button. A blank form of the
same type allows the user to insert new data.
The "Edit" option allows changes in the Phone Group to be
incorporated. Also the addition of new phone numbers to the existing
groups can be made by the Edit command.





Selecting the Phone group and pressing the Edit button can invoke
the Edit command. A subsequent screen appears which allows the
user to edit. Deletion of the Phone Group can be performed by the
use of the "Delete" option.


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Trunk Group Details

It may be required to group the phone numbers of the calling party to
be grouped and the details of the called numbers to be viewed as a
group.
This helps the user to group the calling numbers associated with the
calling party and generate an appropriate report.

In an organization a particular work group or a department may be
assigned extensions, which may be randomly allotted. A single work
group unit is using these individual extensions.



The Trunk groups and their associated phone numbers can be added
in the list by the use of the "Add" button. Thus, the addition of new
phone numbers to the existing groups can be made.

The "Edit" option allows changes in the Trunk Group to be
incorporated. Deletion of the Trunk Group can be performed by the
use of the Delete option.

The advantage of such Trunk Group assignments can be clearly seen
while generating the Trunk Group Report. Such a report would allow
the user to generate a detailed or summary report exhibiting all the
details like the Extension numbers, the junction details from which the
calls were made.
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Client Details

Client Details means information of all clients with their name address
and E-mail ids. We can add or delete the information of any client.





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Operator Detail

In operator detail user can define the unique ID and name of the
operator. User can add, edit and delete particular operator ID or
name.



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Operator Extension Detail

In this, user defines the extension no. corresponding to the operator
ID that is defined in the operator detail. User allotted the timing hour
to that operator i.e. from date & time to date & time. User can add,
edit and delete particular operator extension detail.





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Cos Details



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Reports

These reports are well suited for collecting and summarizing a range
of trips, made to possibly multiple clients or destinations, but which
are all made using a single time and mileage rate structure. There are
many applications for such report types. Suppose you are working in
insurance, sales, consulting, real estate, or working as a company
"Rep," and you make trips to multiple locations or persons, yet you
want to track or bill all time and/or mileage charges, accruing in these
multiple trips, using a single time and mileage rate structure.

The CBS1.0.0 incorporates these options with easy to use built-in
Report Generation modules. These modules enable the user to use
built-in Report Generation modules. These report-generating modules
are divided into two main groups:

General Reports: this module allows the user to generate reports
like the extension wise, department wise etc. Such reports are
used to provide the prerequisite details.

Management Information System (MIS) Reports: These reports
are used to point to the cost accounting and identification aspects
with respect to the reporting data.

Using this option one can generate various reports like Total expense
report, Extension wise, Department wise, Company wise, Junction
wise, Account code wise and Authorization code wise detailed and
summary report. Also, the facility of performing the Incoming Calla
analysis and the creation of the Monthly Usage Memo, the Missed
call send the Booked call report is available.





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The Reports Menu can be selected by pressing Alt + R or
moving the highlighted bar to it pressing <ENTER> in Main Menu.
Various reports that can be generated Department report,
Company report, Junction report, Account report, Authorization
report, Incoming Calls list, Monthly Usage Memo, the displayed on
the VDU is as shown in figure.

Pressing the <ENTER> returns back to the MAIN MENU.


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Company wise Report

Using this option user can generate company wise detailed and
summary reports for the number of the calls made and their costs.
Selection of this option invokes a window to fill in the required:





The first parameter is the range of the companies for which the report
is required. The second parameter is the range of Date and Time for
which the report is required. Third parameter is the type of report i.e.
Summarized or Detailed and type of calls (Local / STD / ISD /
IVDN) and finally the nature of the output required in the grid.

The report will provide the summary or the detailed report of the total
number of out going calls for the company, and total charges as per
the break up required.

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Department Wise Report

Through this option user can generate department wise detailed and
summary reports. Selection of this option invokes a window to fill in
the required parameter for the report generation.





The first parameter is the range of the companies for which the report
is required.

The second parameter is From Date and Time To Date and
Time for which report is required. Third parameter is the type of report
being Summary or Detailed and type of calls (Local / STD / ISD
/ IVDN) and finally the nature of the output required on grid.

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Extension wise Report

This option generates Extension code wise detailed and summary
report. This option generates Detailed and summary reports,
Extension code wise. Selection of this option invokes a window to fill
in the required parameters for the report generation.





The first parameter is the range of the companies for which the report
is required. The second parameter is the range of Date and Time for
which the report is required. Third parameter is the type of report i.e.
Summarized or Detailed and type of calls (Local / STD / ISD /
IVDN) and finally the nature of the output required in the grid.

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The report will include all outgoing calls showing their Account codes,
and total charges.



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Junction Report

Through this option user can generate junction wise detail and
summary report. Selection of this option can take windows to fill
required parameters for report generation.





The first parameter is the range of the companies for which the report
is required. The second parameter is the range of Date and Time for
which the report is required. Third parameter is the type of report i.e.
Summarized or Detailed and type of calls (Local / STD / ISD /
IVDN) and finally the nature of the output required in the grid.

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The report will include all outgoing calls showing their Account codes,
and total charges.


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Account Report

Through this option user can generate Account code wise Detail
and Summary report. Selection of this option invokes window to fill
required parameter for report generation.





The first parameter is the range of the companies for which the report
is required. The second parameter is the range of Date and Time for
which the report is required. Third parameter is the type of report i.e.
Summarized or Detailed and type of calls (Local / STD / ISD /
IVDN) and finally the nature of the output required in the grid.

The report will give the summary of the total number of out going calls
for the Account codes, and total charges. The report will give filtered
report on the basis of the defined filters and parameters like the total
number like the total number of out going calls and total charges etc.


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Incoming Calls Analysis

This option allows the user to monitor the incoming calls to the
exchange. It allows the user to analyze the utilization time for his
phone lines. It includes the list of the calls that are answered and
those that are not.


Extension wise

Extension wise incoming report means, all incoming calls for all or
particular range of Ext. are shown.






User can select duration as well as type of report i.e. summary or
detailed report in below displayed grid.


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Junction wise

Junction wise incoming report means, all incoming calls for all or
particular range of Ext. are shown.

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User can select duration as well as type of report i.e. summary or
detailed report in below displayed grid.


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Management Information System Reports

The Management Information System (MIS) reports are used to
generate information based on which selective analysis is done. It is
meant to provide the user with the indicative data that support or in
case provide clear implications of about the trends. Such an indicative
technique to formulate the data would require the user to understand
a lot of manipulations in the data structure.

Generating such reports manually would be a time consuming
endeavor. The MIS Report generating module has saved this effort in
the CBS1.0. MIS report Menu can be selected by pressing Alt + M
or moving highlighted bar to it and clicking with the left button of the
mouse or pressing <ENTER> in Main Menu. Various MIS reports can
be processed by this menu and generated as required. The window
displayed on the VDU is as shown above.






Pressing <ESC> returns to the MAIN MENU.
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City wise Report

The report includes the number of calls made to various cities, where
the importance is given to the called destination city. Such a report
enables the user to identify the destinations and the call cost. When it
is done manually it requires identifying the called cities first and then
selecting the other details. This option allows the user to generate a
city wise report of the phone calls. The following window appears at
the selection of the option:



In the above window the details of the called city or the called people,
the range and the duration of the calls, the report type and the output
type must be filled. The report type can be a summary report, which
contains information like the type and the cost of the calls made or a
detailed report, which contains all the other required details.


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Beyond Office Hours Report

It would be difficult for the users to follow the calls made from his
exchange. CBS 1.0.0 provides the user with the option to track the
calls made from his exchange with the reference to their office hours.
In the System Details menu the user describe the working days and
hours of the institution/office based on this the software keeps the
track of all the calls made. The user can thus, conveniently generate
a report of the calls made after office hours.






The user fills the required data like the date range, the type of the
calls to be monitored. Based on this data the report is generated.
Thus, the user can keep a track of the phone lines throughout the
day.

This Report enables the user to review the calls made after the
working hours in a specific date range. The type of the output can
also be defined.
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The report generated provides the user with the Extension and the
junction number from which the call was made. It also specifies the
date, time, called number, called city, duration of the call, number of
the call lasted and the cost of the calls.
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Frequently Called Numbers

In any institution/office/organization, some phone numbers are called
more than the others. The user may require monitoring these calls for
the reason of their frequency. The user can obtain a list of a specified
number of calls that are most frequently called. The user can also
obtain the percentage list of such calls made between the specified
date ranges. The user can specify the types of the calls and the
destination of report.






User can specify the limit of display for most frequently called
numbers. This time & date range between the calls is made and the
types of the calls have to be mentioned along with the type of the
output required.
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The report displays the called number, Destination City, data and the
time of the call, the call frequency (number of times the call was made)
and the cost of the call. This type of the data enables user to monitor
the call trends prevalent in the institution.

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Peak Day of the Week

This option allows the use to analyze the routine of the phone usage
on the weekly basis. Some days of the week show peaked usage.
Thus, a suitable report of the same allows the user to identify and
monitor the peak day usage of the phone. On selection of the option
the following window appears:







For this option report the user has to specify the starting date, the
number of the weeks for which the report is required. The report
shows the listing of the days of the week and the corresponding Local
/ STD / ISD / IVDN call and their costs. The total number of the calls
and their cost and the cost wise distribution is also reported. The
report can be directly obtained in the graphical format.

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Peak Day of the Month

This selection allows the user to assess the regular usage of the
phone on the monthly basis. Few days of the month show peaked
usage. On choice of the option the following window appears:







For this report, the user has the month of the year, the number of the
months for which the report is required. The report shows the listing of
the days of the month and the corresponding Local / STD / ISD /
IVDN call and their costs. The total number of the calls and their cost
and the cost wise distribution is also reported.

The report can be directly obtained in the graphical format. The type
of the output required is also mentioned. Such a report enables the
user to understand the usage pattern and thus, predict and plan the
traffic load for any given day.


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Peak Hour of the Day

This alternative allows the user to evaluate the regular usage of the
phone on the hourly basis for a precise number of the days. Some
hours of the day reveal peaked usage. Thus, an appropriate report of
the same allows the user to make out and monitor the peak hour
usage of the phone.

For this report the user has to specify the month of the year, the
number of the months for which the report is required. The type of the
output required is also mentioned. Such a report enables the user to
understand the usage pattern and thus, predict and plan the traffic
load for any given day.







The report shows the listing of the days of the month and the
corresponding Local / STD / ISD / IVDN call made in these hours and
their costs. The total number of the calls, and their cost and the cost
wise allocation is also reported.

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Budget Analysis

A Budget is a plan that outlines an organization's financial and
operational goals. So a budget may be thought of as an action plan;
planning a budget helps a business allocate resources, evaluate
performance, and formulate plans.

In any organization it may be required to allot budgets to various units
like the extensions, departments etc. the user can use this option to
monitor the telephone usage for the extensions or departments in
concern.

The Budget Analysis allows the user to evaluate the efficiency and the
utilization of the installed EPABX and the lines it distributes. The
Budget Analysis Menu can be selected by pressing Alt + B or
moving highlighted bar to it and clicking with the left button of the
mouse or pressing <ENTER> in Main Menu.







This option allows the user to compare the allocated the budget and
the expense on the phone bill account for each company, department,
junction, or account. Thus, a comparison between the amount allotted
and the expenses can be made to allow the user to plan the entire
budget for the exchange. The budget analysis report can be generated
on the monthly.


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Monthly Budget Analysis

The user can obtain the various monthly reports for the purpose of
analysis. The budgets assigned to the extensions or accounts are on
the monthly basis.






The parameters that have to be specified, is the Ext/Account
category, the time period i.e., for month & Year wise, Select Range
means selection of either Ext. or Account for which the report is
required.


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Budget Definition

While planning a budget can occur at any time, for many businesses,
planning a budget is an annual task, where the past year's budget is
reviewed and budget projections are made for the next three or even
five years.

The basic process of planning a budget involves listing the business's
fixed and variable costs on a monthly basis and then deciding on an
allocation of funds to reflect the business's goals. Businesses often
use special types of budgets to assess specific areas of operation.


Extension wise

The budget assigned to the extensions is on the monthly basis. Add
means to add new Ext. in Budget definition. Edit means to modify, the
record of a particular extension. Delete To delete a record of
particular Ext. Delete All means to Delete all Ext. from the grid at
once. Quick Definition: In this user can define same amount either
for all the Ext. or particular Ext. of all the months or for the particular
month at once.



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Account wise

The budget assigned to the Accounts is on the monthly basis. Add:
To add new Accounts in Budget definition. Edit :If you want to edit
then select that record or Accounts and click on edit button make
changes and click save button. Delete: To delete Particular record.
Delete All: To delete all Record Definition At once. Quick Definition:
In this user can define same amount either for all the Ext. or particular
Ext. of all the months or for the particular month at once.




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Utilities

Making backup data and restore it, user administration, clearing call
data, launch the scheduler and view the scheduler log. On selection
following window get displayed:





The Utilities menu allows the user to:

Compact Current DB
Backup Call Data
User Administration

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Compact Current DB

It reduces used disk space and enhances the performance of
applications using those DB. Before going for this option the Call
capture application should be closed. If you want to compact DB then
click YES otherwise No.






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Back up Call Data

This option allows the user to take the back up of the whole DB. This
would allow the user to ensure that the valuable data is preserved.
The following window appears:






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User Administration

User Administration option leads to another window where the
following four options related to the management of the users and
their password are available.


Add User

The option is provided to give authorization to a new user. One has to
specify the following fields to add new user to the list.
-User Name
-Password
-Access Type


Modify Password In case the user forgot his password he can get a
new password from the super user who can use the REASSIGN
PASSWORD option to assign a new password to the user.





Access Type for a user can be Super user or Normal user. The user
Administration is used to manage the different level of users as
Super/Normal. It gives these 3 access levels to the users.

Super User is the one level below access user to Admin. Super user
has rights to add/delete user, can modify passwords of self & all
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Normal users only. He has no rights of reassigning passwords & can
see the list of all Normal & Super users.

Normal User is the lowest access level user in CBS. He can only
modify his own password & see the list of all Normal & Super users.


Delete User

The delete user option is used for removing a particular user from the
list of users. To delete any user one has to specify his name only.


Modify Password

This option is provided to change the password.


Reassign Password

User can reassign the password of the users. At the same time one
can also alter the access level of the user.


User List

It displays the list of all users and their access level.


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Clear Call data

This form is used to clear call data from database. Select Extension
in which All & Range comes. All is used to select all the extensions.
Range means call data between a particular range can be deleted
from the DB. Select duration: By selecting this option user can clear
all the data in between the selected range From Date to, To Date
from the call Database. Call Type User can clear call data depends
upon call type that is Local call, STD calls, and ISD call.







Then click on start button.

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Glossary


Alarms Alarms are designed to alert you to certain
sonar "events.

Cascade Windows Arranges all schematic or symbol sheets
in overlapping windows

CBS Call Billing Software

CCBS Coral Call Billing Software

CCC Coral Call Capture


CO Line Number The Common Office (Regulatory Body)
line number is a four digit unique number

Compact Database It reduces wasted disk space and
increasing the performance of applications
using those databases.

COS Class of Service

DB Database

Database Backup User can collect the copy of current
database of CCBS

EPABX Electronics Private Automatic Branch
Exchange

Ethernet Dominant network transport protocol

EXTN Refers to Extensions

Graph A graph is a visual display used to
compare the amounts or frequency of
occurrence of different characteristics of
data

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Hardware Lock The software protection plug (also referred
to as a dongle) plugged into the
LPT1/USB of the PC on which CCBS is
running. The software will not run for the
registered version of CCBS without this
hardware lock.

IP Address Every computer connected to the Internet
is assigned a unique number known as an
Internet Protocol (IP) address

ISD International Subscriber Dialing, later
retiled IDD

ISDN Integrated Services Digital Network -
consists of one D-channel (Data channel)
for signaling and low speed non-voice
telemetry, and 2 or more B-channels
(Bearer channels) for voice and data
transmission

IVDN Integrating Voice and Data Networks

JUNC Refers to Junctions

Menus A menu is an on-screen list of options for
using a program. It can also be a list of
categories with many other menu options
under it

Password A unique string of characters that a user
types as an identification code to restrict
access to Software. The Software
compares the code against a stored list of
authorized passwords and users. If the
code is legitimate, the Software allows
access at the security level approved for
the owner of the password.

P&T Line Number The Post and Telegraph department
(Regulatory Body) telephone line number

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PSTN Public Switched Telephone Network - your
local and long distance telephone service.

Rate A database containing cost of a call based
on area code and time of day.

Raw Data Data in their original packets, as received
from the Switch or Machine.

Real time 1.The actual time during which a physical
process occurs.

2.Pertaining to the performance of a
computation during the actual time that the
related physical process occurs, in order
that results of the computation can be
used in guiding the physical process.


Serial Port Is a general-purpose personal computer
communications port in which 1 bit of
information is transferred at a time

Shortcuts Keys Shortcut keys are keystrokes that provide
a quick way to perform an action. eg. Alt
and UNDERLINE KEY with some
characters

STD Subscriber trunk dialing

Switch a mechanical or electronic device that
opens or closes circuits, completes or
breaks an electrical path or selects paths
or circuits. Switches with more than two
ports are able to route traffic

TCP/IP Transmission Control Protocol/Internet
Protocol- networking protocol used to
connect network hosts, even with
computers with very different hardware
architecture and operating systems;
network protocol of the Internet.

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Tile Horizontally Displays all schematic or symbol
sheets in windows that do not overlap,
arranged across the screen
horizontally.

Title Vertically To have two or more documents side
by side. Or, Displays all schematic or
symbol sheets in windows that do not
overlap, arranged across the screen
vertically.
Thresholds The minimum value of the parameter
used to activate a device. Or, a
threshold is typically a minimum value
for a defined device

Trunk A communication channel between two
switching systems; usually refers to
large bandwidth phone channels
between switching systems that handle
mass quantities of voice and data
simultaneously.