OB SUBMISSION BY GROUP 10

COMMUNICATION PROCESS
Communication is a process divided into three basic components: i) Sender ii) Receiver iii) Channel

The sender transmits a message through a channel to the receiver. The sender first develops an idea,
composed into a message and then transmits through a channel to the receiver. The receiver interprets
the message and receives meaning. Information theorists have added complicated language to the
communication model like encoding and decoding. Developing a message is known as encoding
whereas interpreting the message is referred to as decoding.

When two people interact, communication is rarely oneway i.e. when a person receives a message,
he/she responds to it by giving a reply. So the other important feature in the communication process is
the feedback. It helps the sender know whether the other parties properly interpreted the message or
how they reacted to it.

REQUIREMENT OF EFFECTIVE COMMUNICATION PROCESS IN WORKPLACE:
Effective communication is important in companies with workplace diversity to reduce the
barriers of language and cultural differences.
Although production, maintenance departments, personnel, finance and marketing may
receive direction from corporate goals and objectives, communication links them together and
facilitates organizational success.
Communication in the workplace helps managers to form highly efficient teams of employees
enabling them to trust each other and management.
Feedback is especially significant in management because a supervisor has to know how
subordinates respond to directives and plans. The supervisor also needs to know how work is
progressing and how employees feel about the general work situation.
Employees appreciate good communication coming from management because it produces a
healthy work environment. So effective communication increases productivity, decreases
errors and helps operations to run smoother.

BARRIERS TO EFFECTIVE COMMUNICATION
Apart from the barriers shown in video we would like to describe the other barriers in effective
communication
1) Information Overload. If someone receives a message with too much information, he/she may
tend to put up a barrier because the amount of information is coming so fast that he/she may have
difficulty comfortably interpreting that information.
2) Emotional Interference. An emotional individual may not be able to communicate well. If
someone is hostile, angry, resentful, fearful or joyful that person may be too preoccupied with
emotions to receive the intended message

3) Filtering: If the sender purposefully manipulates the information so that the receiver sees it more
favourably. e.g. The employee telling his boss what the boss wants to hear is filtering information.

4) Communication Apprehension: People having undue tension and anxiety about oral or written
communication or both. Of great concern is the evidence that such people distort communication to
minimize the need for communication


Submitted by:
Shubhi Jindal PGP/18/051
Siddharth Das PGP/18/052
Somdatta Roy PGP/18/053
Sourabh Bhamri PGP/18/054
Stuti Bhartia PGP/18/055
Tripti Agarwal PGP/18/056
Vamsi Vinta PGP/18/059