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March 2014
Cisco Preferred Architecture for
Midmarket Voice
Design Overview
Table of Contents
Preface ........................................................................................................................................1
Getting Started with Cisco Preferred Architectures ..................................................................... 1
About This Guide ........................................................................................................................ 1
Introduction .................................................................................................................................2
Technology Use Cases ............................................................................................................... 2
Architectural Overview ............................................................................................................... 2
Cisco Business Edition 6000....................................................................................................... 4
Core Applications ................................................................................................................... 4
High Availability ....................................................................................................................... 5
Cisco Integrated Services Router ................................................................................................ 5
Endpoints ....................................................................................................................................7
Recommended Deployment ....................................................................................................... 7
Cisco Unifed IP Phones ......................................................................................................... 8
Cisco Jabber .......................................................................................................................... 8
Call Control .................................................................................................................................9
Recommended Deployment ..................................................................................................... 10
Benefts .................................................................................................................................... 10
Deployment Best Practices ....................................................................................................... 10
Cisco Unifed Communications Manager and IM and Presence Service ............................... 10
Publisher-Subscriber Deployment Model ......................................................................................10
SIP Trunking Recommendations .................................................................................................... 11
Cisco Unifed Survivable Remote Site Telephony ..................................................................11
Dial Plan ................................................................................................................................12
Endpoint Addressing ..................................................................................................................... 12
Call Routing ................................................................................................................................... 12
Class of Service ............................................................................................................................ 13
Conferencing .............................................................................................................................15
Recommended Deployment ..................................................................................................... 16
Audio Conferencing .............................................................................................................. 16
Benefts .................................................................................................................................... 16
Deployment Best Practices ....................................................................................................... 16
Audio Conferencing .............................................................................................................. 16
Sizing Considerations ....................................................................................................................16
Table of Contents
Table of Contents
Architecture ................................................................................................................................... 17
Collaboration Edge ....................................................................................................................18
Recommended Deployment ......................................................................................................19
Headquarters ........................................................................................................................19
Remote Sites .........................................................................................................................19
Teleworker Sites ...................................................................................................................19
Benefts .....................................................................................................................................19
Deployment Best Practices ........................................................................................................19
PSTN Gateway ......................................................................................................................19
Virtual Private Network ......................................................................................................... 20
Cisco Expressway ................................................................................................................ 20
Cisco Expressway Core ................................................................................................................21
Cisco Expressway Edge ................................................................................................................21
Licensing .............................................................................................................................. 21
Applications...............................................................................................................................22
Cisco Unity Connection ............................................................................................................ 23
Recommended Deployment ................................................................................................. 23
Benefts ................................................................................................................................ 23
Deployment Best Practices .................................................................................................. 23
Cisco Unifed Contact Center Express ...................................................................................... 24
Recommended Deployment ................................................................................................. 24
Benefts ................................................................................................................................ 24
Deployment Best Practices .................................................................................................. 25
Cisco Prime Collaboration Provisioning Standard ..................................................................... 25
Recommended Deployment ................................................................................................. 25
Benefts ................................................................................................................................ 26
Appendix ...................................................................................................................................27
Product List ............................................................................................................................... 27
Licensing Options ..................................................................................................................... 27
Sample Order ........................................................................................................................... 28
Sample Bill of Materials ............................................................................................................. 29
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Preface
Cisco Preferred Architectures provide recommended deployment models for specific market segments
based on common organizational use cases. They incorporate a subset of products from the total Cisco
Voice, Video, and Collaboration portfolio that is best suited for the targeted market segment and defined use
cases. These deployment models are prescriptive, out-of-the-box, and built to scale with an organization
as its business needs change. This prescriptive approach simplifies the integration of multiple system-level
components and enables an organization to select the deployment model that addresses its business needs.
Getting Started with Cisco Preferred Architectures
1. Cisco Preferred Architecture (CPA) design overview guides help customers and sales teams select
the appropriate architecture based on an organizations business requirements; understand the
products that are used within the architecture; and obtain general design best practices. These
guides support sales processes.
2. Cisco Validated Design (CVD) guides provide detailed steps for deploying components within the
Cisco Preferred Architectures. These guides support planning, deployment, and implementation
(PDI).
3. The Cisco Collaboration Solution Reference Network Design (SRND) guide provides detailed design
options for Cisco Collaboration. This guide should be referenced when design requirements are
outside the scope of Cisco Preferred Architectures.
About This Guide
The Cisco Preferred Architecture for Midmarket Voice Design Overview (CPA for Midmarket Voice) is for:
Sales teams that sell and design voice communications environments
Customers and sales teams who want to understand the overall Cisco Voice architecture, its
components, and general design best practices
Readers of this guide should have a general knowledge of Cisco Voice, Video, and Collaboration products
and a basic understanding of how to deploy these products.
This guide simplifies the design and sales process by:
Recommending products in the Cisco Voice portfolio that are built for the midmarket and that
provide appropriate feature sets for this market
Detailing a midmarket voice architecture and identifying general best practices for deploying in
midmarket organizations
Including a sample Bill of Materials (BoM) with products that target the midmarket price point
For detailed information about planning, deploying, or implementing this architecture, see the following CVDs:
Unified Communications Using Cisco BE 6000 Technology Design Guide
Help Desk Using Cisco UCCX Technology Design Guide
Collaboration Edge Using Cisco BE 6000 Technology Design Guide
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Introduction
The business need for telephony service is not new, and many would even suggest that using Internet
Protocol (IP) telephony instead of Time-Division Multiplexing (TDM) has entered mainstream, as well.
Positioning a telephony solution that interoperates seamlessly with other communication and collaboration
tools can bring great value to an organization.
The increase in workplace mobility and changes in end user devices now requires organizations to extend
telephony to where the workforce is located, often extending beyond the walls of the organizations physical
buildings. Additionally, a wave of smart phones, social media, and personal communication applications
have been developed and widely adopted by individuals in their personal lives.
With advancements in collaboration applications and adoption of new technology in their personal lives,
individuals are not only willing to adopt new collaboration tools in their workplaces, but also starting to
expect them. Organizations can now feel comfortable providing communication applications that employees
will quickly adopt and that provide maximum value. These new tools will enhance an organizations overall
business process, make its employees more productive, and open the door to new and innovative ways for
communicating with business partners and customers.
Technology Use Cases
Organizations are looking to streamline their business processes, optimize employee productivity, and
integrate voice services with business processes. The CPA for Midmarket Voice delivers capabilities
that enable organizations to immediately realize gains in productivity and add value to their current voice
deployments. Additionally, the following technology use cases offer organizations enhanced capabilities for
mobile and remote workers while delivering even more value in these areas.
Support Teleworkers and Branch OfficesLet employees work from multiple locations, whether
satellite offices, home offices, or when traveling.
Consolidate Communications Infrastructure Bring together voice and data into a single IP network
to simplify management and support effective communications.
Information about Cisco Voice Technologies and use cases is available on Cisco.com.
Architectural Overview
The CPA for Midmarket Voice provides an end-to-end voice communications deployment for up to 1000
users. This architecture ensures high availability for critical applications and uses products developed and
priced for the midmarket. The consistent user experience provided by the overall architecture ensures quick
user adoption, enabling an organization to immediately recognize value for its investment. Additionally, the
architecture supports an advanced set of services that extend to mobile workers, partners, and customers
through the following key services:
Voice communications
Instant messaging and presence
Voice conferencing
Enablement of mobile and remote workers
Unified voice messaging
Customer care
Because of the adaptable nature of Cisco endpoints and their support for IP networks, this architecture
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enables an organization to use its current data network to support voice calls. In general, it is a best
practice to ensure a voice solution is deployed with proper Quality of Service (QoS) configured throughout
the network. Voice IP traffic should be classified and prioritized to preserve the user experience and avoid
negative effects, such as delay, loss and jitter. For more information about LAN and WAN QoS, see Cisco
Collaboration SRND.
The CPA for Midmarket Voice, shown in Figure 1, provides highly available and secure centralized services.
These services extend easily to remote offices and mobile workers, ensuring availability of critical services
even if communication to headquarters is lost. Centralizing services also simplifies management and
administration of an organizations voice deployment.
Figure 1 - Cisco Preferred Architecture for Midmarket Voice
Table 1 lists the products in this architecture. For simplicity, products are broken into modules to help
categorize and define their roles. The content in this guide is organized in the same modules.
Table 1 - Components for the Cisco Preferred Architecture for Midmarket Voice
Module Component Description
Call Control Cisco Unified Communications Manager
(Cisco Unified CM)
Provides endpoint registration, call processing,
and media resource management
Cisco Unified Communications Manager IM &
Presence Service (IM and Presence Service)
Provides instant messaging and presence
services
Cisco Integrated Services Router (Cisco ISR) Provides Survivable Remote Site Telephony
(SRST) functionality
Endpoints Cisco Unified IP Phones and Cisco Jabber Enables users for real-time voice, video, and
instant messaging communications
Conferencing Cisco ISR Provides voice conferencing resources
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Collaboration Edge Cisco Expressway Core Enables interoperability with third-party systems
and firewall traversal
Cisco Expressway Edge Supports remote endpoint registration to Cisco
Unified CM
Cisco ISR Provides either public switched telephone
network (PSTN) or Cisco Unified Border Element
(CUBE) connectivity
Applications Cisco Unity Connection (Unity Connection) Provides unified messaging and voicemail
services
Cisco Unified Contact Center Express (Unified
CCX)
Provides customer interaction management
services
Cisco Prime Collaboration Provisioning
Standard
Provisions Cisco Unified Communications
applications
Cisco Business Edition 6000
The Cisco BE 6000 is a purpose built package designed specifically for midmarket organizations with up to
1000 employees, and it is the foundation for this architecture. The Cisco BE 6000 is built on a virtualized
Cisco Unified Computing System (Cisco UCS) that is prepared and ready-for-use with a preinstalled
virtualization hypervisor and application installation files. The Cisco BE 6000 solution offers premium voice,
video, messaging, instant messaging and presence, and contact center features on a single, integrated
platform. For more information about the Cisco BE 6000, see the data sheet.
Core Applications
The CPA for Midmarket Voice is built on two Cisco BE 6000 high-density servers, ensuring high availability
for applications within the architecture. Virtualizing multiple applications on a single server lowers
cost, minimizes rack space, lowers power requirements, and simplifies deployment and management.
Virtualization also accommodates redeploying hardware and scaling software applications as organizational
needs change.
Figure 2 - Cisco BE 6000 Applications
In this architecture, the following six applications and Cisco Prime Collaboration Provisioning Standard are
deployed on one Cisco BE 6000 server while a second instance of each of the six applications is deployed
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on a second Cisco BE 6000 server, providing hardware and software redundancy:
Cisco Unified Communications Manager
Cisco Unified Communications Manager IM and Presence Service
Cisco Unity Connection
Cisco Expressway, comprised of Expressway Core and Expressway Edge
Cisco Unified Contact Center Express
Cisco recommends always deploying redundant configurations to provide the highest availability for critical
business applications; however, a non-redundant, Cisco BE 6000 server configuration may be deployed for
organizations that do not require full redundancy.
Space is available on the Cisco BE 6000 for two additional Cisco UC applications, such as
Cisco Emergency responder or Singlewire InformaCast.
Note
High Availability
The CPA for Midmarket Voice design includes high availability for all deployed applications. These services
will be preserved if a component fails on the primary Cisco BE 6000 server. High availability is accomplished
with the underlying clustering mechanism that is present in all deployed Cisco Unified Communications
applications.
Clustering allows the administration and configuration of deployed applications to be replicated to backup
instances of those applications. If either instance of an application fails, Cisco Unified Communications
servicessuch as endpoint registration, call processing, messaging, and many otherswill continue to
operate on the remaining instance of the application. This process is transparent to an organizations users.
In addition to clustering, the CPA for Midmarket Voice design ensures high availability through the use of
redundant power supplies, network connectivity, and disk arrays.
Cisco Integrated Services Router
The Cisco Integrated Services Router (Cisco ISR) provides Wide Area Network (WAN) and Cisco Unified
Communications services in a single platform. For this architecture, the Cisco ISR can provide the following
functions (Figure 3):
Audio conference bridge for Cisco Unified CM
External connectivity to Internet
IP routing and network services, such as DHCP, DNS, NTP and others
Cisco Unified Survivable Remote Site Telephony (SRST) to provide calls during WAN failures
Voice gateway to the Public Switched Telephone Network (PSTN) or Cisco Unified Border Element
(CUBE) for Session Initiation Protocol (SIP) trunks
Integrated data and voice connectivity to service providers
Multiprotocol Label Switching (MPLS) WAN connectivity for an organizations network
Virtual Private Network (VPN) client to establish secure tunnels to VPN concentrator
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Figure 3 - Cisco ISR Functions
Cisco ISR routers have additional slots that support add-on modules, such as wireless controllers and
VMware ESXi servers. Various Cisco ISR router models can be used to support different features, to scale,
and to accommodate additional services. This modular design enables the Cisco ISR to be deployed at
headquarters, remote locations, or branch locations. For more information about Cisco ISR, see the data
sheet.
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Endpoints
Cisco provides endpoints with a wide range of features, functionality, and user experiences. Because
endpoints range from low-cost, single-line phones and softclients to high-end, multiline phones with
color displays, an organization can deploy the right variety of endpoints to meet users needs (Figure 4).
Additionally, these devices enable users to access multiple communication services, such as:
Voice calls
Conferencing
Voicemail
Presence
Instant messages (Cisco Jabber)
Figure 4 - Architecture for Endpoints
Recommended Deployment
Because Cisco Unified CM is the call control server for this deployment, SIP should be used to register Cisco
IP phones directly to the Cisco Unified CM. The Cisco Unified CM clusters failover mechanism provides
endpoint registration redundancy. If a WAN failure occurs and endpoints at remote locations cannot register
to Cisco Unified CM, they will use SRST functionality for local and PSTN calls, though some services, such
as voicemail and presence, might not be available.
The following endpoints are recommended because they provide the optimal features for this design at
a mid-market price point. Cisco has a range of endpoints with various features and functionality that an
organization can also use to address its business needs.
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Cisco Unified IP Phones
Product Description
Cisco Unified IP Phone 6901
1
Public space, single line phone
Cisco Unified IP Phone 7800 Series
1
General office use, multiple-line phone
Cisco Unified IP Phone 8900 or 9900 Series
1
General office use, video phone
Cisco Unified IP Phone 8831
1
IP conference phone
1. Does not support Cisco Expressway mobile and remote access capabilities. For more information about Cisco Expressway, see
Collaboration Edge on page 18.
Cisco Jabber
Product
1
Description
Mobile
Jabber for Android
Jabber for iPhone and iPad
Desktop
Jabber for Mac
Jabber for Windows
Soft client with integrated voice, voicemail, and instant messaging and
presence functionality for mobile devices and personal computers
1. The following minimum versions of Cisco Jabber are required to support Cisco Expressway mobile and remote access capabilities: Jabber
Windows 9.7, Jabber Mac 9.6, Jabber iOS 9.6.1, and Jabber Android 9.6.
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Call Control
Call control is the core element for any communication deployment. Call control is comprised of endpoint
registration, call processing, organizational dial plan, address scheme normalization, and call admission
control.
Cisco Unified CM provides a common call control for all Cisco communication deployments (Figure 5).
Having a highly available and common call control component for a communications infrastructure is crucial
to provide consistent services for all devices and communication types and to preserve a uniform dial plan
and features among different devices.
Adding the IM and Presence Service to a Cisco Unified CM deployment provides instant messaging,
network-based presence, and federation for third-party chat servers and enables the use of Cisco Jabber
for instant messaging, presence, and audio communications.
Figure 5 - Architecture for Call Control
Table 2 lists the roles of the components in this architecture and the services that they provide.
Table 2 - Components for Call Control
Module Component Description
Call Control Cisco Unified CM Provides call routing and services, dial plan, bandwidth
management, device-based presence and enables Cisco
Jabber desk phone control
IM and Presence Service Provides Cisco Jabber support for instant messaging and
presence and third-party federation
Cisco ISR Provides Survivable Remote Site Telephony (SRST) to
support call control functions during a WAN outage
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Recommended Deployment
Deploy two Cisco Unified CM servers in a cluster configuration that includes a Publisher node and a
Subscriber node for redundancy
Deploy two IM and Presence Service servers in a cluster configuration that includes a Publisher
node and a Subscriber node for redundancy
Enable Cisco SRST on the Cisco ISR as a backup service at remote sites to ensure high availability
If full redundancy is not required, a single server may be deployed without loss of
functionality.
Note
Benefits
This deployment provides the following benefits:
There is centralized call control at a single location that serves multiple locations.
Management is centralized.
Common telephony features are available across voice endpoints and Cisco Jabber clients.
Single call control and a unified dialing plan exist for voice endpoints and Cisco Jabber clients.
Critical business applications are highly available and redundant.
Deployment Best Practices
Cisco Unified Communications Manager and IM and Presence Service
Publisher-Subscriber Deployment Model
A Cisco Unified CM or an IM and Presence Service cluster is comprised of one Publisher node and one
Subscriber node.
The Publisher node is the server that is installed first. This server contains the clusters configuration
database. Cluster-wide configuration is written to the Publishers database and replicated on the
Subscriber.
The Subscriber node is the server that is installed second. It contains a replica of the Publishers
database. The Subscriber is updated automatically when the Publishers configuration changes.
Clustering provides an automatic redundancy mechanism for endpoints and for Cisco Unified CM services,
such as the ability to receive and process incoming calls (Figure 6). It is recommended that the Cisco
Unified CM cluster be configured with the Subscriber node as the primary call-processing server and the
Publisher node as the backup call-processing server. This configuration applies to the IM and Presence
Service cluster, too. If the IM and Presence Service Subscriber node goes down, then IM and presence
capabilities will still be available for Cisco Jabber clients.
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Figure 6 - Cisco Unified CM Cluster
SIP Trunking Recommendations
A trunk is a collection of communication channels between two different call-processing servers or gateways
that is used for server-side communication. Cisco Unified CM uses SIP trunks to communicate with external
entities.
For deployment consistency, use SIP trunks from Cisco Unified CM to communicate with all the components
in this architecture. For the Cisco Unified CM cluster, configure a SIP trunk from the Cisco Unified
CM cluster to external components in the deployment, such as voice gateways and IM and Presence
Service. Ensure that each server for that external component is specified as a destination in the SIP trunk
configuration. This configuration ensures that no service disruption occurs if a node goes down.
Cisco Unified Survivable Remote Site Telephony
The Cisco SRST feature ensures business continuity and is critical for branch sites that require uninterrupted
voice services during WAN outages. SRST runs on the same Cisco ISR that provides WAN and PSTN
connectivity for a remote site (Figure 7).
Figure 7 - Cisco SRST
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Deploying SRST on the Cisco ISR is recommended in the following cases:
The site has local PSTN connectivity.
The site does not have local PSTN connectivity but has more than 25 users.
Local PSTN connectivity should be available to ensure there is no interruption to external voice services if a
WAN outage occurs.
If a WAN failure occurs at a site with SRST and local PSTN access, the following services will be available:
Internal point-to-point voice calls
External voice calls via PSTN
Call hold, transfer, and conference
Music on hold
Dial Plan
A structured, well-designed dial plan is the key to successfully deploying any call control system.
CiscoUnified CM uses the dial plan to process calls from all endpoints and gateways. Two main
components of the dial plan are:
Endpoint addressing
Call routing
Endpoint Addressing
In traditional PBX voice only deployments, all endpoints are addressed with a numeric ID, known as a
telephone internal number. However, as new endpoint types and connectivity options have emerged, so did
additional addressing schemes. Common addressing schemes are:
+E.164A numeric public telecommunications infrastructure-numbering plan used by
telecommunications carriers worldwide in PSTN, such as +19195556666.
Abbreviated dialing An abbreviated dial plan is essentially a subset of the full +E.164 address that
simplifies dialing inside an organization. For example, the abbreviated dial string of 1234 can be
configured for a device with an +E.164 address of +14085551234.
The use of +E.164 dial plan is recommended, as follows:
Use +E.164 numeric addressing for dialing inside the organization.
Use abbreviated dialing aliases to simplify on-net dialing from internal locations.
Call Routing
Numeric Call Routing
The +E.164 format for numeric addresses is recommended because it:
Is globally unique and widely used in voice networks
Is widely deployed in corporate Lightweight Directory Access Protocol (LDAP) directories and results
in better system integrations
Is commonly shared between multiple devices like mobile phones
Simplifies the alternate-path routing Cisco Unified CM uses to reach an external device through
PSTN or on another network
For these reasons, associating endpoints with a globalized +E.164 number (+14085551234) is recommended
rather than with a number that is valid only inside the organization (1234).
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To simplify dialing, use abbreviated dialing with the full +E.164 numbering plan. Doing so enables users
to dial either the full +E.164 number from external locations or the abbreviated number from inside the
organization. For example, a user can dial +14085551212 from internal or external locations and dial 1212
from an internal location to reach the same person.
Figure 8 provides an example for the endpoint addressing recommendations.
Figure 8 - Numeric and Alphanumeric Endpoint Addressing Example
Type Number Reachable From...
+E.164 address (directory number) +14085551234 Internal locations and external PSTN locations
Abbreviated dialing 1234 Internal locations by abbreviated dialing number
Directory Integration
To enable users to search contacts and dial from the directory, integrate Cisco Unified CM with the
organizations LDAP directory. Though Cisco Unified CM allows the creation of local user contacts, LDAP
directory integration is required when using Cisco Jabber because it allows a single location for directory
management. Additionally, LDAP directory integration enables users to authenticate to Cisco Unified CM and
Cisco Jabber by using their LDAP directory credentials.
Cisco Unified CM pulls user and contact information from LDAP directories and synchronizes user
parametersname, surname, username, telephone number and SIP URIwhen changes occur. Use the
telephoneNumber and mail attributes to populate the Cisco Unified CM directory. The IM and Presence
Service pulls user and contact information from Cisco Unified CM.
Class of Service
Class of service is used to differentiate access services for an organizations users, such as to allow only
emergency and local calling from lobby phones while allowing unrestricted calls from executive phones.
Partitions and calling search spaces can be configured in Cisco Unified CM to provide class of service, and
the class of service categories in Table 3 are recommended to provide PSTN access for emergency, local,
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national, and international dialing. For more information about class of service, see the Cisco Collaboration
SRND.
Table 3 - Class of Service by Call Type
Call Type Class of Services Includes
Lobby Phones Base Emergency
Employee Standard Silver Local and Emergency
Sales Gold National, Local, and Emergency
Executives Platinum International, National, Local, and Emergency
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Conferencing
The ability for three or more people to communicate in real time is a core component of voice deployments.
Conferencing builds upon existing infrastructure in place for point-to-point calls, offering an organizations
users a consistent experience regardless of how many participants are involved (Figure 9).
Figure 9 - Architecture for Conferencing
Table 4 lists the roles of the components in this architecture and the services that they provide.
Table 4 - Components for Conferencing
Module Component Description
Call Control Cisco Unified CM Manages and allocates audio conferencing resources from CiscoISR
packet voice/data modules (PVDMs)
Conferencing Cisco ISR Provides voice conferencing resources
There are three types of conferences:
Ad-hoc/Instant: A conference that is not scheduled or organized in advance. For example, a call
between two parties who add additional parties to the call is an ad-hoc conference.
Rendezvous: A conference that requires callers to dial a predetermined number or URI to reach
a shared conferencing resource. Meet-me, static, or permanent are other names for this type of
conference.
Scheduled: A conference that guarantees conferencing resources will be available for callers at a
predetermined start time.
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The components required for scheduled conferences are not part of this architecture.
However, Cisco WebEx Clouds hosted services can be used for scheduled audio
conferencing. See the data sheets for more information.
Note
Recommended Deployment
Audio Conferencing
Deploy packet voice digital signal processor module (PVDM) resources on Cisco ISR routers for ad-hoc
conferences and for rendezvous conferences.
Benefits
This deployment provides the following benefits:
There is a consistent user experience for launching and joining conferences.
Dedicated resources (PVDMs) enable greater scale and redundancy.
Deployment Best Practices
Audio Conferencing
For ad-hoc and rendezvous audio conferences, use dedicated packet voice digital signal processor module
(PVDM) resources as the audio conference bridges. A Cisco ISR with PVDM is recommended. The
Cisco ISR requires a PVDM to support audio conferences, voice interfaces (T1, E1, FXO, FXS), and audio
transcoding.
Using Cisco ISRs for a variety of functions, such as voice gateway, SRST, conferencing, and WAN
connectivity, and combining these voice services into a single platform offers a significant cost savings
over individual components. For additional deployment flexibility, PVDM modules are available in different
densities and support a range of codecs of different complexities.
Sizing Considerations
The decision to integrate conferencing resources into an existing router depends on the voice capacity
and overall performance of that router. A standalone gateway is recommended if an organizations existing
router:
Consistently runs above 40% CPUA standalone gateway avoids voice traffic processing delays.
Has limited slots available for voice interface cards or digital signal processorsA standalone
gateway ensures that additional capacity is available when needed.
Table 5 lists the recommended Cisco ISR platforms and number of audio conference ports to support
ad-hoc and rendezvous audio conferences. Use this information as the starting point for deployment
planning.
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Table 5 - Audio Conference Port Recommendations
Site Size Cisco ISR Audio Conference Ports
50 users Cisco 2911 25
100 users Cisco 2921 50
250 users Cisco 2951 75
750 users Cisco 3925 100
1000 users Cisco 3945 150
Architecture
Rendezvous audio conferences rely on Cisco Unified CMs Meet-me feature. This feature requires a set
of directory numbers (DNs) to be allocated exclusively for rendezvous audio conferences. Users invoke
the feature by pressing the Meet-Me softkey on their audio endpoints and then dialing DNs within the
predetermined range. Subsequent attendees dial the predetermined number directly to join the conference.
The existing dial plan is used for controlling access to these DNs. Rendezvous audio conferences are
hosted on the same Cisco ISR PVDM resources as ad-hoc audio conferences.
Ad-hoc audio conference resources register with Cisco Unified CM and are controlled by Media Resource
Group Lists (MRGLs) and Media Resource Groups (MRGs). Endpoints will invoke these ad-hoc resources if
their assigned device pool has access to the appropriate MRGL. Configuring MRGLs is recommended, so
conference resources that are local to the initiating endpoint are preferred over other resources (Figure 10).
Figure 10 - MRGL Example
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Collaboration Edge
In addition to connectivity to the public telephone system, organizations are looking for ways to enable
mobile and remote workers. Providing secure connectivity for mobile and remote workers enables
employees to be more productive away from the office. The CPA for Midmarket Voice addresses these
needs with the Collaboration Edge architecture in Figure 11.
Figure 11 - Architecture for Collaboration Edge
Table 8 lists the roles of the components in this architecture and the services that they provide.
Table 6 - Components for Collaboration Edge
Module Component Description
Collaboration Edge Expressway Edge Allows secure mobile client registration and calling through an
organization
Expressway Core Establishes a secure connection to the Expressway Edge through
the firewall and enables mobile and remote access with Cisco
Unified CM
Cisco ISR Enables local PSTN connectivity
Enables connectivity from an organizations network to the service
provider network for SIP trunks via Cisco Unified Border Element
(CUBE)
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Recommended Deployment
Headquarters
Deploy Cisco ISR as the PSTN gateway.
OR
Enable CUBE functionality on the Cisco ISR for voice connectivity from the organizations network to
the service provider network through a SIP trunk.
Deploy two Cisco Expressway Core and Edge servers in a clustered configuration to enable remote
Cisco Jabber registrations, and IM and presence.
If full redundancy is not required, a single server may be deployed without loss of
functionality.
Note
Remote Sites
Deploy Cisco ISR as the PSTN gateway.
Teleworker Sites
Deploy Cisco 8900 and 9900 Series IP Phones with an existing Cisco Adaptive Security Appliance (ASA) or
Cisco IOS-based VPN.
Benefits
This deployment provides the following benefits:
The Cisco ISR supports standards-based interfaces and different PSTN types, so it can be deployed
globally.
CUBE functionality can be enabled on the Cisco ISR if a SIP trunk is used rather than traditional
PSTN interfaces.
The Cisco ISR can be used for WAN connectivity.
Cisco Expressway provides calling, presence, instant messaging, voicemail, and corporate directory
services for Cisco Jabber.
Deployment Best Practices
PSTN Gateway
Because landlines and mobile phones use the PSTN for local and international calls, external connectivity to
the PSTN from an organizations IP telephony network is a requirement (Figure 12).
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Figure 12 - PSTN Connectivity
Use Cisco ISR with a time-division multiplex (TDM) module as the PSTN gateway at headquarters. This
configuration enables the gateway to resolve incoming and outgoing calls for an organization to and from the
PSTN. Use this gateway for number transformation to PSTN requirements. See Call Control on page 9
for dial plan recommendations.
At remote sites, deploy a Cisco ISR for local PSTN connectivity using voice modules. Table 7 lists the
recommended Cisco ISR series by deployment location. For information about Cisco ISR, see the data
sheet.
Table 7 - Recommended PSTN Gateways
Location PSTN Gateway
Headquarters ISR G2 3900 series
Remote Sites ISR G2 2900 series
If SIP trunks are used to connect to a service provider for voice calls, enable CUBE functionality on the Cisco
ISR that is deployed at headquarters. When deploying Cisco ISR with CUBE functionality, the following is
recommended:
Deploy the CUBE in the demilitarized zone (DMZ).
Enable the firewall to NAT the external address to the address of the CUBE.
Enable the firewall to inspect voice calls.
The Cisco Unified CM will route calls through SIP trunks to gateways, CUBE, or Cisco Expressways based on
the dial plan. For dial plan recommendations, see Dial Plan on page 12.
Virtual Private Network
VPN enables an organizations network to be extended to remote and teleworker sites, allowing those sites
full access to corporate services. Use the organizations existing VPN to extend collaboration services to
teleworkers or use Cisco IP phones with VPN clients. The Cisco 8900 and the 9900 Series IP Phones have
a built-in VPN client that can connect to the Cisco ASA or Cisco ISR over the Internet and establish a secure
connection to access the organizations network. No additional device, such as a CVO router, is needed for
this connectivity, and these Cisco IP phones are recommended for teleworkers sites.
Cisco Expressway
Firewalls are deployed to provide network security to separate an organizations network and mask IP
addresses from untrusted networks, such as the Internet. Cisco Expressway provides secure firewall and
NAT traversal for mobile Cisco Jabber clients. Cisco Expressway consists of two servers: Expressway Core
and Expressway Edge.
Cisco Expressway Core should be deployed inside the network, and Expressway Edge should be deployed
in the Demilitarized Zone (DMZ) by connecting separate network ports on the BE6000 server to the
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organizations network and to the DMZ. For added security, deploy Expressway Edge in the DMZ on a
dedicated server.
Figure 13 - Traversal for Registrations Through Firewall with Expressway Core and Expressway Edge
Cisco Expressway Core
Place Expressway Core in the trusted network inside the organization. Expressway Core will:
Function as a traversal client and establish a secure connection to Expressway Edge through the
firewall
Enable mobile and remote access capabilities and call signaling for Cisco Jabber clients, directing
them to Cisco Unified CM for SIP registration or the IM and Presence Service
Cisco Expressway Edge
Place Expressway Edge in a DMZ because it is reachable directly from the untrusted, external network. Note
that the organizations firewall policies control the communication to and from this server. Expressway Edge
will:
Function as a traversal server and allow secure communication from Expressway Core
Process registration and IM information from Cisco endpoints on the external network and use
traversal-secure communication to pass the information to Expressway Core
Licensing
Cisco Expressway can be used for mobile and remote access with no additional investment.
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Applications
In addition to the call- and media-processing components, CPA for Midmarket Voice includes the following
Cisco applications (Figure 14) to enhance usability, functionality, and management:
Unity Connection to provide messaging (voicemail)
Unified CCX to provide sophistication to customer care for the organization in an easy-to-deploy
fashion
Cisco Prime Collaboration Provisioning Standard for user and device provisioning
Figure 14 - Architecture for Applications
Table 8 lists the roles of the components in this architecture and the services that they provide.
Table 8 - Components for Applications
Module Component Description
Applications Unity Connection Provides voicemail services
Unified CCX Provides customer interaction and interactive voice
response (IVR) services
Cisco Prime Collaboration Provisioning
Standard
Provides user and service provisioning
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Cisco Unity Connection
Unity Connection enables an organizations employees to access and manage voice messages in a variety
of ways, including via email inbox, web browser, Cisco Jabber, Cisco Unified IP Phone, TelePresence,
smartphone, tablet, and more.
Recommended Deployment
Deploy two Cisco Unity Connection servers in a cluster configuration that includes a Publisher node and a
Subscriber node for redundancy (Figure 15).
If full redundancy is not required, a single server may be deployed without loss of
functionality.
Note
Benefits
This deployment provides the following benefits:
Easy access to messages enables fast response to time-sensitive communications.
Secure messaging ensures critical business data is protected.
Business applications are highly available and redundant.
Deployment Best Practices
The Unity Connection Automated Attendant feature provides a more interactive caller experience by
directing calls without an operator and enabling messaging related to business hours or emergencies for
example. Unity Connection provides templates to simplify the creation of automated attendants and holds
the recordings for this feature. As such, a menu of the required recordings should be constructed and
appropriate recordings made for each step of the call-management process.
Figure 15 - Cisco Unity Cluster
As a best practice, the majority of client traffic, such as IMAP and backup operations, should be directed to
the Publisher node while the majority of call traffic should be directed to the Subscriber node in the Unity
Connection cluster.
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As with other components in this architecture, integration with the organizations LDAP is highly
recommended. This connection not only streamlines the initial deployment, but also allows end-user access
to messaging functions using common credentials.
Integration of Unity Connection with the organizations email system enhances the functions of the
application. For example, Microsofts on premise Exchange or its hosted Office 365 offerings provide
enhanced handling of voicemail while IBM Lotus Notes and Googles hosted email offerings provide basic
message delivery handling. This functionality notifies users of voicemails that they have received and
provides links to play the messages, enhancing users ability to respond quickly even when away from
physical phones.
Cisco Unified Contact Center Express
Unified CCX enables organizations to provide powerful, agent-based services to internal and external
customers. These services enable customers to connect easily with the right employees in an organization
for sales inquiries or product support.
Recommended Deployment
Deploy two Unified CCX servers in a cluster configuration that includes a Publisher node and a Subscriber
node for redundancy (Figure 16).
If full redundancy is not required, a single server may be deployed without loss of
functionality.
Note
Figure 16 - Cisco Unified Contact Center Express Cluster
Benefits
This deployment provides the following benefits:
Recorded greetings and customized prompts provide sophisticated call handling.
External customer interaction is supported.
Internal company communication for activities, such as help desk, is facilitated.
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Deployment Best Practices
As with the other components in this architecture, Unified CCX should be deployed in a cluster configuration
that includes a Publisher node and a Subscriber node. The cluster will be synchronized with the
organizations LDAP and populated with end-user information. This minimal configuration enables external
callers to dial a single number into the organization and then use a simple dial-by-name or dial-by-
extension functionality without the need for telephone operators to connect external calls. Depending on
the organizations structure and business model, the following additional workflow configurations should be
considered:
Sales
Customer Support
Internal IT helpdesk
Human Resources
These automated, call-directed workflows provide value to the organization by quickly and easily connecting
a person with a need to the appropriate resource within the organization for assistance.
For information about Cisco Unified Contact Center Express, see the data sheet.
Cisco Prime Collaboration Provisioning Standard
Cisco Prime Collaboration Provisioning Standard provides a centralized provisioning interface that simplifies
administration of day-to-day activities, such as moves, adds, changes, and deletions (MACD) of user devices
and services in an organization (Figure 17).
Figure 17 - Cisco Prime Collaboration Provisioning Standard
Recommended Deployment
Deploy Cisco Prime Collaboration Provisioning Standard on the primary BE6000 server. A single instance of
Cisco Prime is supported per organization.
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Benefits
A consistent, unified approach simplifies the management of multiple Cisco collaboration
technologies like Cisco Unified IP Phones, Cisco Unified CM, and other application servers.
Features, such as bulk-based provisioning, phone MACDs, and consolidated views, simplify user and
service-related configuration and administration.
A self-service portal eases support by enabling users to make authorized changes.
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Appendix
Product List
This product list identifies the Cisco products in this architecture along with their relevant software versions.
Product Product Description Software
Cisco Unified CM and IM and Presence
Service
Call control, instant messaging, and presence
services
10.0
Cisco Unity Connection Voicemail services 10.0
Cisco Expressway Core and Expressway
Edge
Mobile and remote access 8.1.1
Cisco Contact Center Express Customer interaction management services 10.0
Cisco Prime Collaboration Standard Provisioning and monitoring services for voice
deployments.
10.0
Cisco ISR G2 PSTN gateway, SRST, audio conference resource,
external connectivity to the Internet
IOS 15.3.3M
Cisco Unified IP Phone 6900 Series Public space, single line phone 9.4(1)
Cisco Unified IP Phone 7800 Series General office use, multiple-line phone 10.1(1.9)
Cisco Unified IP Phone 8900 Sseries General office use with available VPN client 9.4(1)
Cisco Unified IP Phone 8831 IP conference phone 9.3(3)
Cisco Jabber
1
Soft client with integrated voice, voicemail, and
instant messaging and presence functionality for
mobile devices and personal computers
Jabber Windows: 9.7
Jabber Mac: 9.6
Jabber iOS: 9.6.1
Jabber Android: 9.6
1. Minimum Cisco Jabber version required to support Cisco Expressway mobile and remote access capabilities.
Licensing Options
This table identifies the licensing options.
License Type
User Connect
Licensing
(UCL) Essential
User Connect
Licensing
(UCL) Basic
User Connect
Licenses (UCL)
Enhanced /
Enhanced Plus
Unified
Workspace
Licensing (UWL)
Standard
Unified
Workspace
Licensing (UWL)
Professional
Number of User
Profiles
1 1 1 1 1
Supported Device Type Analog / Voice Voice Video Video Video
Number of Supported
Devices
Single Single Single / Dual Multiple
1
Multiple
1
Jabber IM & Presence
2
Yes Yes Yes Yes or WebEx Yes or WebEx
Jabber Voice & Video
Client
Yes Yes Yes
Personal Video
Conference Bridge
Optional Yes
3
, screen
licenses for 50
users or more
Voice Messaging Optional Optional Optional Yes Yes
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License Type
User Connect
Licensing
(UCL) Essential
User Connect
Licensing
(UCL) Basic
User Connect
Licenses (UCL)
Enhanced /
Enhanced Plus
Unified
Workspace
Licensing (UWL)
Standard
Unified
Workspace
Licensing (UWL)
Professional
WebEx Meetings Optional Optional Optional Optional Yes, 1:10 Meeting
Center ports
Contact Center Optional Optional Optional Optional Yes, 1:25 Standard
Express Agent
BE6K-UCL-ENH /
BE6K-UCL-ENHP
BE6K-UWL-BE CUWL-PRO-K9
NEW-UWL-PRO
1. Cisco UWL enables the first 10 devices per user on installation. If more devices are required, contact licensing@cisco.com.
2. Available to all users when using the Cisco Unified Communications Manager IM and Presence Service on the BE 6000 server. One-year
WebEx Messenger subscriptions are available as an option for Cisco UWL users.
3. Cisco UWL Professional enables a 4-port personal video conference per user with the purchase of 50 or more Cisco UWL Professional
licenses.
Sample Order
This sample order is for a deployment with redundant Cisco BE 6000 servers for an organization with 250
users and a voice only deployment. The products in this BOM were chosen to address the midmarket price
point and to enable organizations to scale. Cisco has a range of products that provide various features and
functionality. Organizations can choose different products based on their business needs.
Product Quantity
Cisco BE 6000 HD servers for redundancy 2
Cisco ISR 3900 series for headquarters with CUBE licenses 1
Cisco ISR 2900 series for branches with 25 SRST licenses each and PSTN interfaces 2
Cisco Unified IP Phone 7821 two-line phones 228
Cisco Unified IP Phone 6901 single-line phones for public areas in the organization 25
Cisco Unified IP Conference Phone 8831 3
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Product Quantity
User, Agent, and Server licenses
Sample Bill of Materials
Infrastructure
Item Description Quantity
BE6K-STBDL-PLS-K9= Cisco BE6000 High Density Server Export Restricted SW 2
CON-OS-BE6KSTBL ONSITE 8X5XNBD CSC BE 6000UCS C Serv TRC39.0 SWHype 2
CAB-N5K6A-NA Power Cord 200/240V 6A North America 4
BE6K-SW-APP-9.X Cisco Business Edition 6000 - Software App Version 9.X 2
CIT-CPU-E5-2665 2.40 GHz E5-2665/115W 8C/20MB Cache/DDR3 1600MHz 4
CIT-HDD300GI2F105 300GB 6Gb SAS 15K RPM SFF HDD/Hot Plug/Drive Sled Mounted 16
CIT-PCIE-IRJ45 Intel i350 Quad Port 1Gb Adapter 2
CTI-VCSC-BE6K-PAK Config Only E-Delivery VCS Control PAK PID 2
LIC-VCS-10+ Video Comm Server 10 Add Non-traversal Network Calls 2
LIC-VCS-BASE-K9 License Key - VCS Encrypted Software Image 2
LIC-VCSE-5+ Video Communication Server - 5 Traversal Calls 2
R2XX-RAID5 Enable RAID 5 Setting 2
LIC-VCS-GW Enable GW Feature (H323-SIP) 2
UC-MR-1X082RY-A 8GB DDR3-1600-MHz RDIMM/PC3-12800/Dual Rank/1.35v 12
UC-PSU-650W 650W Power Supply Unit For UCSC C220 Rack Server 4
UC-RAID-9271 MegaRAID 9271-8i + Battery Backup for C240 and C220 2
VMW-VS5-HYP-K9 Cisco UC Virt. Hypervisor 5.x (2-socket) 2
VMW-VS5-SNS Cisco UC Virt. Hypervisor 5.x - SnS 2
Item Description Quantity
CISCO3925-V/K9 Cisco 3925 Voice Bundle PVDM3-64 UC License PAK FL-CUBE25 1
CON-SNTP-3925V SMARTNET 24X7X4 Cisco 3925 Voice Bundle UC License PAK 1
S39UK9-15303M Cisco 3925-3945 IOS UNIVERSAL 1
SL-39-SEC-K9 Security License for Cisco 3900 Series 1
FL-SRST Cisco Survivable Remote Site Telephony License 1
PWR-3900-AC Cisco 3925/3945 AC Power Supply 1
PWR-3900-AC/2 Cisco 3925/3945 AC Power Supply (Secondary PS) 1
CAB-AC AC Power Cord (North America) C13 NEMA 5-15P 2.1m 2
C3900-SPE100/K9 Cisco Services Performance Engine 100 for Cisco 3925 ISR 1
FL-CUBEE-25 Unified Border Element Enterprise License - 25 sessions 1
PI-MSE-PRMO-INSRT Insert Packout - PI-MSE 1
SL-39-IPB-K9 IP Base License for Cisco 3925/3945 1
SL-39-UC-K9 Unified Communication License for Cisco 3900 Series 1
3900-FANASSY Cisco 3925/3945 Fan Assembly (Bezel included) 1
HWIC-BLANK Blank faceplate for HWIC slot on Cisco ISR 4
ISR-CCP-EXP Cisco Config Pro Express on Router Flash 1
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Item Description Quantity
MEM-3900-1GB-DEF 1GB DRAM (512MB+512MB) for Cisco 3925/3945 ISR (Default) 1
MEM-CF-256MB 256MB Compact Flash for Cisco 1900 2900 3900 ISR 1
PVDM3-64 64-channel high-density voice and video DSP module 1
SM-D-BLANK Blank faceplate for DW slot on Cisco 2951 and 3925 1
SM-S-BLANK Removable faceplate for SM slot on Cisco 290039004400 ISR 2
Item Description Quantity
C2951-VSEC/K9 Cisco 2951 Voice Sec. Bundle PVDM3-32 UC&SEC Lic FL-CUBE10 2
CON-SNTP-2951VSEC SMARTNET 24X7X4 Cisco 2951 Voice Sec. Bundle UC and SEC 2
FL-CUBEE-5 Unified Border Element Enterprise License - 5 sessions 4
PI-MSE-PRMO-INSRT Insert Packout - PI-MSE 2
SL-29-IPB-K9 IP Base License for Cisco 2901-2951 2
SL-29-UC-K9 Unified Communication License for Cisco 2901-2951 2
HWIC-BLANK Blank faceplate for HWIC slot on Cisco ISR 6
ISR-CCP-EXP Cisco Config Pro Express on Router Flash 2
MEM-2951-512MB-DEF 512MB DRAM (1 512MB DIMM) for Cisco 2951 ISR (Default) 2
MEM-CF-256MB 256MB Compact Flash for Cisco 1900 2900 3900 ISR 2
PVDM3-32 32-channel high-density voice and video DSP module 2
SL-29-SEC-K9 Security License for Cisco 2901-2951 2
SM-S-BLANK Removable faceplate for SM slot on Cisco 290039004400 ISR 4
PWR-2921-51-AC Cisco 2921/2951 AC Power Supply 2
S2951UK9-15303M Cisco 2951 IOS UNIVERSAL 2
FL-SRST Cisco Survivable Remote Site Telephony License 2
FL-CME-SRST-25 Communication Manager Express or SRST - 25 seat license 2
CAB-AC AC Power Cord (North America) C13 NEMA 5-15P 2.1m 2
VIC2-2FXO Two-port Voice Interface Card - FXO (Universal) 2
Licensing
Cisco BE 6000 & User Licenses
Item Description Quantity
R-CBE6K-K9 Cisco Business Edition 6000-Electronic SW Delivery-Top Level 1
CON-ESW-RCBE6KK ESSENTIAL SW Cisco Business Editi 1
UCM-10X-UWLSTD BE6K UCM 10X CUWL BE Users - Single Fulfillment 250
UCSS-U-6KUWLBE-1-1 BE6K UCSS for CUWL-BE User - 1 Year - 1 User 250
CON-ESW-UCMUWLST ESSENTIAL SW BE6K UCM 10X CUWL BE 250
UCXN-10X-SCPORTS BE6K - Unity Connection 10x - VM Speech Connect Ports 2
UCXN-10X-UWLSTD BE6K - Unity Connection 10x - VM UWL Standard License 250
WBX-IM1-NH-UWL Included WebEx Messenger Users ( 1 Year Term) 250
WEBEX-UWL-BE-PAK WebEx PAK - CUWL BE 1
BE6K-PAK Cisco Business Edition 6000 - PAK - Single Fulfillment 1
BE6K-SW-10.X Cisco Business Edition 6000 - Software Version 10.X 1
BE6K-START-UWL25 BE 6000 - User License Starter Bundle with 25 UWL Licenses 1
BE6K-UWL-STD Cisco Business Edition 6000 - Workspace License Standard 225
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Item Description Quantity
JAB-ADR-CLNT-UWL Jabber for Android CUWL Only 75
JAB-IPH-CLNT-UWL Jabber for iPhone CUWL Only 75
JAB8-MAC-CLNT-UWL Jabber for Mac 8.x for CUWL Only 250
JAB9-DSK-UWL Jabber for Desktop 9.x for CUWL Only 250
JAB9-IPAD-UWL Cisco Jabber for iPad 250
CCX-10-5E CCX 10 Enhanced 5 seat Promo Bundle 1
BE6K-UXL-START BE6K Starter Pack - Single Fulfillment Enforcement 1
CCX-10-E-SVR-LIC CCX 10.0 ENH Server License 1
CCX-10-N-E-LIC CCX 10.0 ENH Seat Qty 1 LICENSE ONLY 5
UCSS-U-CCX-E-1-1 UCSS for CCX ENH - 1 user One Year Sub 5
CON-ESW-CCX10NEL ESSENTIAL SW CCX 10.0 ENH Seat Qty 1 LICENSE ONLY 5
CCX-10-PAK CCX 10.0 autoexpanded PAK 1
IPAD-UWL-RTU Jabber for iPad Right to Use Certificate 1
JAB-ADR-RTU Jabber for Android Right to Use 1
JAB-IPH-RTU Jabber for iPhone Right to Use 1
JAB8-MAC-UWL-RTU Jabber for MAC Right to Use Certificate 1
JAB9-DSK-UWL-RTU Jabber for Desktop Right to Use Certificate 1
PC-10X-STANDARD-K9 Prime Collaboration Standard 10.x 1
Cisco Contact Center Express High Availability License
Item Description Quantity
CCX-10-ADD-K9 CCX 10.0 Add-on Licenses 1
CON-ESW-CCX10AK9 ESSENTIAL SW CCX 10.0 Add-on Licenses 1
CCX-10-EHA-LIC CCX 10.0 ENH HA LICENSE ONLY 1
CCX-10-PAK CCX 10.0 autoexpanded PAK 1
Cisco BE 6000 Expressway Licenses
Item Description Quantity
R-CBE6K-K9 Cisco Business Edition 6000-Electronic SW Delivery-Top Level 2
CON-ESW-RCBE6KK ESSENTIAL SW Cisco Business Editi 2
LIC-EXP-GW Enable GW Feature (H323-SIP) 4
LIC-EXP-SERIES Enable Expressway Series Feature Set 4
BE6K-SW-10.X Cisco Business Edition 6000 - Software Version 10.X 2
EXPWY-VE-C-K9 Cisco Expressway-C Server Virtual Edition 2
CON-ESW-EXPWYVEC ESSENTIAL SW Cisco Expressway-C S 2
EXPWY-VE-E-K9 Cisco Expressway-E Server Virtual Edition 2
CON-ESW-EXPWYVEE ESSENTIAL SW Cisco Expressway-E Server Virtual Editi 2
SW-EXP-8.X-K9 Software Image for Expressway with Encryption Version X8 2
LIC-EXP-AN Enable Advanced Networking Option 2
LIC-EXP-E Enable Expressway-E Feature Set 2
LIC-EXP-E-PAK Expressway Series Expressway-E PAK 2
LIC-EXP-TURN Enable TURN Relay Option 2
LIC-SW-EXP-K9 License Key Software Encrypted 4
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Item Description Quantity
BE6K-PAK Cisco Business Edition 6000 - PAK - Single Fulfillment 2
Cisco Unified IP Phones
Item Description Quantity
CP-7821-K9= Cisco UC Phone 7821 228
CON-SNT-CP7821K9 SMARTNET 8X5XNBD Cisco UP Phone 7821 228
Item Description Quantity
CP-6901-C-K9= Cisco UC Phone 6901 Charcoal Standard handset 25
CON-SNT-6901CHST SMARTNET 8X5XNBD Cisco Unified IP Phone 6901 CharcoalST 25
Item Description Quantity
CP-8831-K9= Cisco Unified IP Conference Phone 8831 base and controller 3
CON-SNT-CP8831K9 SMARTNET 8X5XNBD Cisco 8831 IP Confer Phone w/ controller 3
Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
Cisco Systems International BV Amsterdam,
The Netherlands
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.
ALL DESIGNS, SPECIFICATIONS, STATEMENTS, INFORMATION, AND RECOMMENDATIONS (COLLECTIVELY, DESIGNS) IN THIS MANUAL ARE PRESENTED AS IS,
WITH ALL FAULTS. CISCO AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS
SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR
DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THE DESIGNS, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. THE DESIGNS ARE SUBJECT TO CHANGE WITHOUT NOTICE. USERS ARE SOLELY RESPONSIBLE FOR THEIR APPLICATION OF THE DESIGNS. THE DESIGNS
DO NOT CONSTITUTE THE TECHNICAL OR OTHER PROFESSIONAL ADVICE OF CISCO, ITS SUPPLIERS OR PARTNERS. USERS SHOULD CONSULT THEIR OWN TECHNICAL
ADVISORS BEFORE IMPLEMENTING THE DESIGNS. RESULTS MAY VARY DEPENDING ON FACTORS NOT TESTED BY CISCO.
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the
document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
2014 Cisco Systems, Inc. All rights reserved. (031314)
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
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