From: Clara Pui Ha Yuen

Sent: Monday, December 21, 2009 4:52 PM

To: Edwin Poh Hock Chua
Cc: Amy May Yi Kan; Georgiana Kwok Kam Tso; Fion Suk Ching Fung
Subject: Outstanding Hiring Requisition for approval - IBG234 HK&PRC (quick summary)

Sensitivity: Confidential
Confidential

Dear Edwin,

Here below is a quick summary of the submitted recruitment proposals for IBG234 HK & PRC which are
awaiting approval for next step, for your easy reference. Would very much appreciate if you could seek
Jeanette & CEO’s approvals.

Hong Kong
Department New recruitment Replacement recruitment HC Conversion
IBG2 Marketing Assistant – BE (1) Senior Relationship Mgr – VP (1)
IBG3 Marketing Assistant – BE (4) Senior Relationship Mgr – AVP/VP (4)
Relationship Mgr - Assoc (2)

IBG4 Account mgr – Alyst/Asso (3)

Teller – BE (1)
IBG Strategic Planning & Biz Dev BE (1)
IBG Biz Support/ Admin & Control Admin Assistant – BE (1)
Assurance Office Assistant – Non-clerical (1)

IBG Biz Support/ MIS & Planning Assistant Mgr – Alyst (1)
Total HC sum 5 12 3

Below herewith is the headcount of IBG234 HK:-

31/12/2007 369
31/12/2008 338
30/11/2009 322

PRC
Department New recruitment Replacement recruitment HC Conversion
IBG Biz Support/ Documentation Temp (1) Senior Relationship Mgr – AVP/VP (6)
Sers
Total HC Sum 1 6 0

Below herewith is the headcount of IBG3 PRC:-

31/12/2007 93
31/12/2008 125
31/11/2009 106

Proposals’ brief detail:-

Submitted on 12 Oct 2009

1) Business Support/Admin & Control Assurance - Administration Assistant at BE rank (HC

Conversion)
The temp staff, Christy’s contract has already been finished on November 17, 2009. She is performing
both receptionist and administration assistant role. Handle daily phone enquiries, greeting visitors,
manage daily LC trade & credit application documentation transactions, administrative reports,
maintenance of office equipments and prepare business expense claim for 150+ RMs. This temporary
headcount was previously a permanent headcount (turned to be a temporary headcount since mid-2007
to enlarge business flexibility), in view of the business need we would propose to revert this temporary
headcount to permanent headcount for the continuity of the position.

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 2) Business Support/Admin & Control Assurance - Office Assistant at Non-clerical rank
(Replacement)
Janet has resigned effective Oct 24. In order to maintain the service and quality support to the EB
offices and sustain manpower of Admin team as well as the business need, would suggest to recruit a
replacement. The headcount was previously a permanent headcount which has been converted to
contracted headcount since mid-2007 for enlarging the business flexibility. With two years’
experiences, we would propose to revert this contracted headcount to permanent headcount in order to
have stronger staff commitment without much staff cost impact.

3) IBG4 Team 5 - Account Manager at Associate rank (Replacement)

Perry Chan has resigned effective Oct 24. He is managing a portfolio of 110 accounts of loan balance
$400M and deposit balance of $21M and 20 non-borrowing customers with annual revenue of HK9M.
The replacement is required to take up Perry’s portfolio and also to handle the borrowing accounts to be
transferred from IBG3. In view of the expanding business, a replacement is definite necessary.

4) IBG4 Nathan Road Centre - Account Manager at Analyst rank(Replacement)

Tiffany Yau has resigned with effective from November 4, 2009. She was responsible for annual
revenue target at HK$8.41M (around 16% of our Team), loan balance target at HK$127.47M and
deposit balance target at HK$219.39M for whole 2009. She currently is handling a portfolio of 114
borrowing customers (around 15% of team total) and over 200 non borrowing customers. She is one of
the two account managers to station at sales booth to serve incoming walk-in customers new account
opening at our EBC, averaged new account opening per account manager per year is around 100+. In
view of the heavy loading in the EBC, a replacement is needed.

5) IBG4 Nathan Rd Centre - Teller at BE rank(Replacement)

Diana has resigned effective 1 November 2009. The Cashier has to supervise 3 tellers with about
13,000 counter transactions per month (avg. 500 transactions/day). Her job duty required to verify the
daily cash balance in the counters, override the transactions, performs the a/c opening form checking,
cheque microfilm processing in daily work EBC administrative work and take care the cash shipment to
and from HSBC. It has to segregate the duty in counter operation, and the cashier should have
particular technical skills in branch daily operation and also required to act as a teller back up if
necessary when one of the tellers in day off. We’ve promoted an existing Teller to fill up the Cashier
position where we need to recruit a replacement for the Teller position.

Submitted on 21 Oct 2009

6) IBG Strategic Planning & Business Development - Bank Executive(Conversion case)

Propose to converted Katherine’s employment from contract to permanent, she joined us since Nov
2007 supporting IBG marketing mainly in IBG4 business including marketing campaign design &
execution, EBC marketing collaterals, outdoor billboards, website & online marketing, email marketing,
media campaigns, etc. For the new establishing Portfolio Servicing & Liability Teams and also for
channel integration with CBG branches, a lot more marketing & strategic support required. IBG is now
working on the portfolio re-alignment that around 30,000 non-borrowing customers and hundreds of
small borrowing customers will be transferred to IBG4 from IBG3 by the end of 2009. Therefore, more
mass marketing initiatives will be needed in order to fully explore the potential of these customers and
drive up cross-sell revenues. Furthermore, IBG4 is driving the delivery of corporate services through
channels of CBG branch network and customer contact center, there will be increasing promotional
activities in various service delivery channels.

Submitted on 26 November 2009

7) IBG 4 Causeway Bay EBC – Account Manager (Analyst) (Replacement)

Vincent Chan, BEA, Account Manager of Causeway Bay EBC has resigned effective 17 Oct 2009. He
was handled a portfolio of 102 borrowers and 318 non borrowers, his loan portfolio is $177M and
deposits portfolio is $187M. Two Account Managers had left Causeway Bay EBC in the past two

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 months, turnover rate is 25% of sale force in the team. To enhance the EBC competency, would
request a replacement upgrade to Analyst rank.

8) IBG3 Hong Kong Team 5 – Senior Relationship Manager (VP) (Replacement)

Sophia Lee, Associate, RM resigned and Derek Lai, VP, SRM has been appointed & will be transferred
to fill up the Team Manager role of Team 8. In view of losing 2 members in team at the same time, the
replacement is required to take care of a combined portfolio of two members which will be loan - $644M
& deposit – $3.043B where NOI from Jan to Oct is $21.73M in total. We would request to upgrade the
replacement from Associate to VP level.

9) IBG3 Hong Kong Team 8 – Relationship Manager (Associate) (Replacement)

Churchill Chan, Associate, RM resigned effective 21 November 2009. His portfolio of loan and deposit
were 293M & 411M respectively where NOI from Jan to Oct is 12M. As other team members in team
are also fully occupied, a replacement would require to take up Churchill’s portfolio asap.

10) IBG3 Kowloon Team 1 – Senior Relationship Manager (AVP) (Replacement)

Wong Wan, AVP, SRM resigned effective 2 February 2009. He maintained a customer portfolio with 40
borrowing customers and about 60 deposit accounts, loan & deposit of HK$478M & $160M respectively
with yearly NOI $14M. The remaining relationship managers (with total loan & deposit portfolio of over
HK$4,000M & HK$2,000M) from over 400 lending relationships) in the team have been fully engaged.
A replacement of AVP would be requested.

11) IBG 3 Kowloon Team 5 – Relationship Manager (Associate) (Replacement)

Frank Leung, Associate, RM resigned effective 22 Sep 2009. He maintained a customer portfolio with
loan & deposit of HK$208M & 125M respectively from over 73 lending and 50 deposit relationships.
The remaining 5 RM in team share a total loan & deposit portfolio of HK$2848M & 2376M from over
360 lending & 2900 deposit relationships. The replacement at Associate is expected to develop and
deepen customer relationships with loan and deposit portfolio of over $200M & $120M.

12) IBG3 Kowloon Team 7 – Senior Relationship Manager (AVP) (Replacement)

Lunetar Lau, VP, the Team Manager has retired effective 1 November 2009. Dick Lee, VP, SRM in
team has been appointed to fill up the Team Manager position where we require to recruit a SRM
replacement to take care Dick’s portfolio. Dick’s loan & deposit portfolios are HK$559m and HK$1752M
respective while NOI from Jan to Sep 09 is HK$25.2M in total. In order to save staff cost, a
replacement downgrade to from VP to AVP is requested.

13) IBG 3 Kowloon Team 10 – Senior Relationship Manager (AVP) (Replacement)

Keavy Lam, BEB, ARM resigned effective 27 April 2009. Due to the heavy loading in team and to grow
the competency of sales force, would require the replacement upgrade to AVP to handle the portfolio
size of 400M loan & 120M deposit.

Submitted on 1 December 2009

14) IBG2$3 - Marketing Assistant x 5, at BE/BA rank (New)

A requisition received from IBG3 HK District for 5 new headcount. The position is mainly responsible for
the data input of GCS system and/or QCA worksheets which form part of the credit applications but
such data input is quite manual and time consuming because of the system constraints. With the
creation of the above position, such manual & time consuming works can be released from the RMs
who can spend more time on marketing activities and business generation for both existing & new
clients. Improvement on revenue generation & customer service is thus expected with the creation of
the above position that fits into the Bank’s current strategy. The split of 5 new headcount is IBG2 – 1,
IBG3 HK – 2, IBG3 KLN – 2.

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 15) Assistant Manager, Planning & MIS at Analyst rank (Replacement)

Simon Ho has tendered resignation and takes effective 11 Dec. He is responsible for various MIS and
management reports to Greater China mgmt, sales & product teams, control assurance unit and
Strategic Planning & Biz Dev unit. The team has actively supported IBG BUC on monthly flash
forecast, annual budget exercise, NII and re-pricing analysis, Customer Analytics, competitor analysis,
market share tracking as well as actual financial results commentaries. The whole team has also been
further stretched to support the implementation of 3G system (GRIPS, GIS, GCIN) into Greater China
by phases from Q4 2009 to 2010 and rollout of CPMSF and Financial Consolidator for China and
Taiwan in 2010 without increasing of any headcount.

Submitted on 21 December 2009

16) IBG2 – Senior Relationship Manager at AVP/VP rank (Replacement)

Lawrence Leung, AVP resigned effective 7 Jan 2010. He is responsible for 134 customers within 18
Groups with loan & deposit portfolio of 564M & 342M respectively as at 20 Dec. Annual NOI is 17.9M.
A replacement of AVP/VP is required.

PRC’s proposal submitted since 19 November 2009

17) IBG3 – Senior Relationship Manager at AVP/VP rank x 6 (Replacement)

The application serves to replace RMs who have resigned since Jan 09; a total of 16 RMs left the Bank
up to Oct 09 and another 2 RMs will be leaving in Nov (total 18 RMs lost). Though 3 RMs had been
hired for the new Dongguan Branch and replenished another 3 by MAs who came on board IBG3 after
completed 2 years’ training, we still need 12 HC to fill. Propose to hire 6 RMs immediately to partly fill
up the shortfall; mostly in new branches. 1 for GZ, 1 for NN, 1 for BJ/TJ, 3 for Suzhou.

18) A temporary staff is required from April 2010 to Oct 2010 (New)

Aileen Xia, one of the Shenzhen Documentation Team has planned to take her maternity leave from
April 2010 – Oct 2010 (7 months). In view of limited manpower in team that 2 makers are the minimal
support, we cannot squeeze other existing staff to support the team that we require to hire a temporary
staff to maintain the basic service to the business. Quantitative workload in terms of documentation
case is provided as below

Best regards,
Clara

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