- [Interviewer] Hello, are you ______________?

- [Job candidate] Yes, hello.

- [Interviewer] Im _______________. I'm the general manager here. I understand you've come in to
discuss our vacancy for assistant manager?
- [Job candidate] Yes, that's right.
- [Interviewer] ood. I have your !" here #ith me. I see that currently you #or$ at %&! com'any as a
senior sales assistant. (hat res'onsi)ilities do you have there?
- [Job candidate] (ell, on a day to day )asis I deal #ith customers in the sho' area and I handle cash and
card transactions. ..................., in the last si* months I have )een given other res'onsi)ilities, li$e ta$ing
customer com'laints and su'ervising stoc$ levels.
- [Interviewer] Ho# do you find ta$ing customer com'laints?
- [Job candidate] ....................., I en+oy the challenge. ...................... it #as difficult at first, I feel I have
develo'ed the a)ility to listen constructively .............................. find the right solution to a 'ro)lem.
- [Interviewer] !ould you give me an e*am'le?
- [Job candidate] ..................... ,nly yesterday an angry customer came into the sho'. -he had )een
#aiting for . months for the delivery of a 'air of shoes she had )ought for her son's #edding.
- [Interviewer] (hat did you do?
- [Job candidate] ......................, I offered her a seat and made her a cu' of coffee #hile I made some
tele'hone en/uiries. I found out that there #as an error on the com'uter system, ............... I organised to
have the shoes sent to her the ne*t day. 0he customer #as very 'leased, es'ecially as they #ere +ust in time
for the #edding.
- [Interviewer] "ery good. (ell, than$ you for your time. ________________. (ell call you as soon as #e
have a 'osition.
- [Job candidate] 0han$ you. &ye1
- [Interviewer] Hello, are you ______________?
- [Job candidate] Yes, hello.
- [Interviewer] Im _______________. I'm the general manager here. I understand you've come in to
discuss our vacancy for assistant manager?
- [Job candidate] Yes, that's right.
- [Interviewer] ood. I have your !" here #ith me. I see that currently you #or$ at %&! com'any as a
senior sales assistant. (hat res'onsi)ilities do you have there?
- [Job candidate] (ell, on a day to day )asis I deal #ith customers in the sho' area and I handle cash and
card transactions. ..................., in the last si* months I have )een given other res'onsi)ilities, li$e ta$ing
customer com'laints and su'ervising stoc$ levels.
- [Interviewer] Ho# do you find ta$ing customer com'laints?
- [Job candidate] ....................., I en+oy the challenge. ...................... it #as difficult at first, I feel I have
develo'ed the a)ility to listen constructively .............................. find the right solution to a 'ro)lem.
- [Interviewer] !ould you give me an e*am'le?
- [Job candidate] ..................... ,nly yesterday an angry customer came into the sho'. -he had )een
#aiting for . months for the delivery of a 'air of shoes she had )ought for her son's #edding.
- [Interviewer] (hat did you do?
- [Job candidate] ......................, I offered her a seat and made her a cu' of coffee #hile I made some
tele'hone en/uiries. I found out that there #as an error on the com'uter system, ............... I organised to
have the shoes sent to her the ne*t day. 0he customer #as very 'leased, es'ecially as they #ere +ust in time
for the #edding.
- [Interviewer] "ery good. (ell, than$ you for your time. ________________. (ell call you as soon as #e
have a 'osition.
- [Job candidate] 0han$ you. &ye1