GM Help by Legiemos

Master po on remorse drop rate; 2%

Player is hacking:
Answer: Please get a screenshot of him hacking or a recording, and report the pl
ayer onto the player report located on our forums; eternal-wow.com
Eternal-wow lines:
Question you don't have the answer to?
Redirect them to the eternal-wow wiki, or check it yourself or ask them to submi
t a post onto the issue tracker.
Answer: Hello sir, we have alot of tutorials on our wiki; http://wiki.eternal-wo
w.com/index.php/Main_Page
Eternal faction change:
Answer: for any tickets on Eternal that ask about how the free faction change wo
rks:
Answer: Hello! The npc's at event chamber allows faction change to the opposite
faction when your faction has 10% less people than the other faction
Banned:
Answer: I'm sorry but we can not talk in game about your banned account. Please
go and make a Bann Appealon our forums locate at eternal-wow.com
Account recovery:
FIX: Send an email to accountrecovery@eternal-wow.com with the email you donated
with.
Cannot speak that language: (remorse)
Please log out of your World of Warcraft client, then delete your Cache folder,
and download the All-Class-Patch from Remorse 255, 3.3.5 fun server found here:
http://eternal-wow.com/forum/remorse-3-3-5-255-funserver/remorse-all-class-race-
patch-t34096.html
On Remorse; Can't enchant that item or melee bug;
Answer; Hello! please download this patch: http://eternal-wow.com/forum/remorse-
3-3-5-255-funserver/remorse-custom-patch-t136823.html and put it in your World o
f Warcraft/Data folder
Standard Greeting
"Hello, how can I help you today?
"Hello, this is Eternal-WoW staff, do you have a moment to talk about your ticke
t?
Custom item icon:
Fix: "Please go onto our website, use the search tool and search for "Custom ico
n" and Custom Item Icon (Addon Fix) Eternal-Wow!
<Dev> Sign visual bugg on or if they need a fix (remorse)
Fix: "Hello, please go to our website at: Eternal-wow.com -> Account Panel -> Fi
nd your characters name -> Click the small bar next to it and select FIX -> Then
log back on to your account
Ticket type: Cannot cook anymore (remorse)
Fix: "Click your summoner stone -> Shattrath mall (non-pvp mall) -> Flight maste
r -> Stormspire
Ticket Type: Cannot speak that language (remorse)
Fix: "Please go on to our website: Eternal-wow.com -> Remorse forums -> All clas
s and race patch and follow the instructions in the post
Ticket Type: Random Spam
Ticket: Hi GM Can I talk to you Lol I made a ticket I need help
Answer: Greet them normally and ask how you can help them.
Ticket Type: Revive/Stuck
Ticket: I am stuck help plz rez please I got no corpse to revive from
Answer: Log off your account, go on the website under account and use the revive/
unstuck
Answer(2): If they have tried the website and you have done your job informing t
hem of it you may revive them, however this is only done once they have tried th
e website.
Ticket Type: Hacker
Ticket: Character leethacker is flying hacking in the arena/warsong gulch please
ban!
Answer: Do not answer the ticket at first, go to the player using .appear or usi
ng your ginger macro. Get evidence of them hacking if applicable then ban them (
GM or above) or Make a player report (Moderator). Do not confront the hacker unt
il they are caught and banned, at which point you will read them their rights an
d kick them from the server. Make sure you have atleast 2 screenshots and they s
how the hackers name above their heads and the incriminating behavor. If it's fa
ction hacking have a screenshot of the combat log up and only one screenshot is
necessary for faction hacking.
Answer2: Please try and get a screenshot of the player hacking, and submit a pla
yer report if you get a good screenshot, while we look into this player
Ticket Type: Bugs/Quest issues
Ticket: This quest doesnt work, cant hand it in, I didnt get the reward The spell does
nt work it is bugged or procs when it shouldnt
Answer: We ask that you report any in-game bugs onto the issue tracker section of
our forums, there is nothing we can do directly to resolve this particular issu
e
Answer2: "Unfortunately the issue that you are describing is not heard off, so t
he only solution i can offer at this time is by making a post in the issue track
er, and a dev will take a look at it when he/she got time.
It is not a GMs responsibility to troubleshoot bugs, we rather have any important
bugs be posted on the forums to be discussed accurately and to be then passed o
nto the developers.
Ticket Type: Item/Skill/Spell Request
Ticket: I cant find this glyph can you add it Give me this spell plz I cant level m
ill up Can you add this item to the vendors
Answer: If it is a reasonable request such as add a glyph that is missing you ma
y pass it on to an admin through the forums. If they are asking for an item, res
pond that GMs do not give items away and close the ticket.
Ticket Type: Donations
Ticket: I donated for an item set transfer and have not received it yet I donated f
or a wrathful item and still have not received it
Answer: Inform a Super GM, or Senior GM that there is a pending donation and the
person is online. We will then take care of it. If no admin is present whisper
the player that whenever an admin is online they will try to get to them.
Ticket Type: Trainer missing
Ticket: The paladin trainer is missing
Answer: Ill inform an admin"
An administrator will either restart the server to replace all the vendors to th
eir default locations or replace the vendor temporarily. Hopefully we will solve
this issue soon
Ticket type: Asking for refunds/exchanges regarding votes
Ticket: "I made a mistake when I purchased a vote item"
Answer: "Unfortunately, we do not refund or exchange vote items for any reason,
we ask that you be more careful when purchasing/using vote items
Ticket type: Game related information
Ticket: "Where does NPC spawn, I want to tame it" "How to complete quest?"
Answer: "Hello <name>. Game Masters do not hand out game information, please ref
er to other sources such as WoWWiki, Thottbot, or wowhead.
__________________________________________________________________________
Player report spam names:
Name:
Name:
Name:
Name:
Name:
__________________________________________________________________________
Forum macros:
Confirmed mute:
"Confirmed, mute seems fair, account note made"
Accounte notes:
"Muted: remorse 1hr spamming"
Denied evidence:
Greetings sir
I'm sorry but your report has been denied due to lack of evidence. Please provid
e explicit screenshots next time !
We are still great full for you reporting suspicious activities, thank you :)
Regards,
Legiemos
______________________________________________________________________________
Super gm time:
Terms of agreement
Donations
Please take a moment to review these rules detailed below. If you agree with the
m, then you may proceed with entering the website. No one from Blizzard, associa
ted with Blizzard or any such affiliated company or anyone directed by Blizzard
or its Related companies is permitted to enter these web sites or view any conte
nt contained within these sites at any time what so ever due to controversial re
asons. You agree to give up all legal rights towards Eternal-WoW when donating.
Definitions and Interpretations
"Donation" or "Donate" is a legacy term whose current use means generically any
purchase or exchange of money facilitated by Eternal-WoW, regardless of intent t
o receive a product or service in return.
"Purchase" means any exchange of funds for which entry into the Eternal-WoW VIP
Club is given. This term is used interchangeably with the term "donation".
"User" or "Users" means any third party that accesses the web site and is not em
ployed by Eternal-WoW and acting in the course of their employment.
"Certificate" means printed and mailed proof of membership in Eternal-WoW VIP Cl
ub.
"Eternal-WoW VIP Club" or "VIP Club" means an exclusive group of users of the we
b site who have obtained exclusive and special status through their support or h
elp. Members of this club may obtain special priviledges, status, and/or access
to web site store products or services. Any special treatment or access to web s
ite store access is not meant to be inferred as a direct purchase of these items
, but instead as an indirect expression of gratitude from the web site for entry
into the club. The direct reward is recognition of membership on the web site's
forum, and a certificate of membership which is mailed upon purchase and choosi
ng to receive the certificate from within the store.
"Web Site" means the website that you are currently using http://www.eternal-wow
.com any sub-domains and subdomains of this site unless expressly excluded by th
eir own terms and conditions.
Refunds
Eternal-WoW will not provide refunds under any circumstances. Membership in the
Eternal-WoW VIP Club is voluntary, and if a user does not wish to be a member, s
hould not seek entry. If you are banned due to violation of our player rules, yo
u will not get a refund. If you do not favor the service, you will not get a ref
und. If you unexpectedly did not receive your certificate, and don't have any pr
oof of your purchase, you will not get a refund. You may appeal your case regard
ing your purchase on the forums by PM to a member of Management, and we will rev
iew your case, but we do not guarantee that you will receive any additional Eter
nal-WoW VIP Club awards other than a certificate of membership and recognition o
n the web site's forum, as defined above. It's not required for you to make a pu
rchase or join the club to enjoy the full experience of Eternal-WoW; it's comple
tely optional and is done at your own risk.
Exchange
If you for any reason have store item(s) damaged, broken, lost, etc... you will
not receive an exchange if you have opaque proof of your purchase into the VIP C
lub or not. Only a member of Management has the authority to replace your reward
item if they feel the receipt you've presented is authentic.
Rewards
When you join the Eternal-WoW VIP Club, it is understood that you're purchasing
at your own risk. You are actually paying for a certificate of membership into t
he Eternal-WoW VIP Club, which will be mailed to you with a tracking number and
usually signature confirmation to verify it was received. If you do not receive
the certificate, you may request it via an in-game support ticket or in the web
site's store. Web site store items are exclusively indirect expressions of grati
tude for your consideration in joining the Eternal-WoW VIP Club and the perks th
at come with it. You're not purchasing any service, you're helping to keep our s
ervers up. We're not selling virtual items; when you purchase, you take the risk
(s) involved in purchasing as listed in the "Refund Policy".
Charge Backs
Any attempts to reverse payment on a purchase will be met with an automatic and
immediate IP address ban. All accounts tied to this IP address will be permanent
ly banned. Our accounting team always contests each and every charge back and ha
s a high success rate. If this fails, charge backs are routinely sent to a third
-party collections agency, and the buyer's credit history will be affected if th
e charge is not paid for.
_______________________________________________________________________________
Proper etiquette of a donation:
Remain courteous, calm, and professional at all times!
_______________________________________________________________________________
You: Hello, This is Super GM Legie, are you ready for your Donation?
Player: Yes
You: May I summon you? (Always ask, they may be in a raid)
You: For the donation records, i need 1) your Full Real name 2) the donation me
thod you used 3) Are you the account owner of this account?
Once you have summoned them, complete the donation order, and make sure to get t
heir real name (or the name on the paypal)After the donation is over you need to
confirm
You: Can you confirm that you received your donation by saying yes?
Player: Yes
(Take Screenshot)
You: Do you have any other question's/concerns regarding this donation or anyth
ing else that i can help you with?
You: Thank you for choosing and supporting Eternal-WoW! Don't forget to vote and
never stop playing! Have a great day.
At this point you can either direct them to a teleporter or ask them if they wis
h to be sent back. (.recall)
FOR FACTION CHANGE OR RACE CHANGE: Please leave your guild and any arena teams y
ou may be part of.
please logout now, delete your cache folder, give it a minute login again then a
nd customize your character please! After that I have some questions for you :)
_____________________________________________________
Donation forum post setup:
[b]Account name: [/b]
[b]Character name: [/b]
[b]FIRST AND LAST Real name: [/b]
[b]Paypal or Payment Account Holder:[/b] Yes
[b]Realm: [/b]
[b]Donation:[/b]
[b]Donation Summary:[/b]
[center][b]Chat logs:[/b][/center]
_____________________________________________________
Event macros
Remorse titans:
"Alliance get ready!! The Remorse titans is arriving! Be ready to protect Stormw
ind at 14:42 st"
Thor event:
"Redemption, its on FIRE! Get Ready at 11:25AM ST Its Thor Time!!"
20v20 event:
"Eternal! Its time to fight to the death! 20v20 will be starting at 12:15AM ST!"
3v3 event:
"Mortals of Eternal! The time has come to step into the Arena! Prepare yourself
for 3v3 Event! Sign up here! [Link]"
______________________________________________________
Some super+ macros:
Issue: "Hello, i didn't recieve my vip points"
Answer: "Please submit a post in the VIP issue section as there is nothing we ca
n do ingame about this issue, an billing admin/donation admin will be with you w
hen he/she got time :)
Answer2: "If you have posted the issue in the vip issues, then a donation admin
will be with you when she/he got time, as there is a long list of this same prob
lem it will take a while.
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Cool morphs:
Robot with frost tanks: