U PDF

QUALITY ASSURANCE
MANUAL
Flowserve S.A.
Una Compaa de Flowserve Corporation

Flowserve S.A.

Da t e : 15/Mar/99
INDEX

SUBJECT SECTION
Management Responsibility. 1
Quality System. 2
Contract Review. 3
Design Control. 4
Document and data Control. 5
Purchasing. 6
Customer supplied product. 7
Product identification and traceability. 8
Process control. 9
Inspection and testing. 10
Inspection, measuring and testing equipment. 11
Inspection and test status. 12
Control of non-conforming products. 13
Corrective and preventive Actions. 14
Handling, storage, packaging, preservation and delivery. 15
Quality records. 16
Internal quality audits. 17
Training. 18
Servicing. 19
Statistical Techniques. 20

Flowservr S.A.

Page 1 de 1

QUALITY ASSURANCE MANUAL

CONTENTS PAGE 2 EDITION - REVISION 0 DATE: 15/FEB/02

SECTION TITLE REVISION DATE
1 Management Responsibility. 1 15/Feb/02
2 Quality System. 0 15/Feb/99
3 Contract Review. 0 15/Feb/99
4 Design Control. 0 15/Feb/99
5 Document and data control. 0 15/Feb/99
6 Purchasing. 0 15/Feb/99
7 Customer supplied product. 0 15/Feb/99
8 Product identification and traceability. 0 15/Feb/99
9 Process control. 0 15/Feb/99
10 Inspection and testing. 0 15/Feb/99
11 Inspection, measuring and testing equipment. 0 15/Feb/99
12 Inspection and test status. 0 15/Feb/99
13 Control of non-conforming products. 0 15/Feb/99
14 Corrective and preventive actions. 0 15/Feb/99
15
Handling, storage, packaging, preservation and
delivery.
0 15/Feb/99
16 Quality records. 0 15/Feb/99
17 Internal quality audits. 0 15/Feb/99
18 Training. 0 15/Feb/99
19 Servicing. 0 15/Feb/99
20 Statistical techniques. 0 15/Feb/99

Quality Assurance Approval:

Management Approval:

Section:

MANAGEMENT RESPONSIBILITY

Section N : 1

2 Edition Revision : 1

Date of Issue : 15/FEB/02

Flowserve S.A.
Una Compaa de Flowserve
Corporation

QUALITY
ASSURANCE
MANUAL
Page 1 of 6
1.0. MANAGEMENT RESPONSIBILITY

1.1. QUALITY POLICY

Flowserve S.A., a Company of Flowserve Corporation, is committed to be
a first class supplier of centrifugal pumps and their parts, mechanical seals
and their parts in the markets of Petroleum, Energy and Process
Industries.

To fulfill this commitment, the General Manager of Flowserve S.A. supplies
the necessary resources to establish and maintain a Quality Program that
assures the fulfillment of Customers requirements.

This Quality Program is documented in a manual and supported by written
procedures to assure that every person identified by his function in this
manual, is properly trained and informed of the processes that affect
Quality.

All Managers and Department Chiefs must provide their total support to
adequately establish this Policy and, associated with the Quality Program,
immediately identify any abnormality that may cause a degradation of this
program.

The Chief of the Quality Assurance Department is responsible for, and has sufficient
authority to assure that the requirements of this Policy are established, controlling
and regularly reporting, the effectiveness of the Program.

Fernando D. Guzmn
Vice President
acting as the President
Flowserve S.A.

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1.1.1. Implementation of the Quality Policy.

The General Manager of Flowserve Byron Jackson Argentina
recognizes that the improvement of the Quality required to fulfill
or exceed the needs of our Customers, is a continuous process
and requires the commitment and support of all the Managers
and Department Chiefs.

1.1.2. Education and training in the Quality policy.

The Quality Policy is included in the Quality Manual and must be
exhibited in the diverse billboards of the Plant and offices, for the
full acknowledgement of same, by all the employees.

1.2. ORGANIZATION

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1.2.1. Flowserve S.A.

1.2.2. Quality Assurance Department.
C. LLabera
H.H.R.R.Coordinator
T. Rizzutto
Accountant Manager
D. Simn
I.T. Manager
F. Mama
Finance and Administrative
Manager
G. Sakson
CENSEBA Coordinator
R. Dragn
Service and Repairing
General Manager
SRG
P. Zambudio
Aftermarket Manager
D. Serber
Marketing &
New Market Manager.
FPD
G. Basualdo
Sales Manager
FPD
G. Arambarri
Sales Manager
FSD
D. Irigo
Engineering Manager
A. Piastrelini
Purchasing Manager
H. Masi
Control of Production
Manager
A. Martinelli
Production Manager
L. Massola
Service and Repairing
Supervisor
Mendoza
A. Espir
Plant Manager
O. Brandoni
Quality Manager
D. Hernndez
Estimating Manager
F. D. Guzmn
Vicepresident &
General Manager

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Quality
Engineering /
Auditing

R. Cocchia
Inspector
1 Shift

G. Tolelli
Inspector
2 Shift

C. Arenas

O. Brandoni
Quality Manager
/Auditing
Dept.

R. Tuzzi
Inspection
Reception
Mechanical
Seals

G. Tolelli

G. Di Csare
Measurement /
instruments
Office
Non-Destructive
Testing

R. Tuzzi

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1.2.3. Responsibility and authority.

The Manager of the Quality Assurance Department plans,
establishes, implements and maintains a documented Quality
Program which uses those organizational and functional disciplines
necessary to procure objective evidences of the Quality required in
the performance of a contract. This system emphasizes on the
prevention of conditions adverse to the Quality and assures the
quick detection and correction of any deficiency.

The personnel of the Quality Assurance Department, fulfilling the
functions of Quality, assure that an adequate Quality program is
established, and verify that the activities that affect Quality, have
been correctly performed, and have, besides, the sufficient
authority, access to the working areas and freedom in the
organization to:

1. Identify problems.
2. Initiate, recommend or provide solutions to the Quality
problems, through the channels designated to such effect.
3. Verify the implementation of the solutions.
4. Assure that the following process, delivery and use, is
controlled until the resolution of a non-conformity, deficiency
or unsatisfactory condition, has occurred.

1.2.4. The Manager of the Quality Assurance Department has been

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assigned with full authority and responsibility to assure that the
requirements of the ISO 9001 Standard, are implemented and
maintained.

1.3. MANAGEMENT REVIEW

Annually, reviews are performed by the Management in order to
evaluate the adequation and effectiveness of the Quality System to the
requirements of the ISO 9001 Standard and with the established in the
Quality Policy.

The results of these general reviews of the Quality System are recorded
and filed.

The Manager of the Quality Assurance/Auditing Department prepares a
report addressed to the General Manager including, fundamentally, and
without this being limiting, the following subjects:

- Result of the internal and Customers auditing.
- Reports of the corrective and preventive actions.
- Changes in the procedures.

Also, partial reports are issued quarterly, containing subjects similar to
those indicated above.

Section:

QUALITY SYSTEM

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2.0. QUALITY SYSTEM

The Quality System is implemented and maintained according to the
requirements of the ISO 9001 Standard. Flowserve Byron Jackson Argentina
develops three levels of businesses and the Customers Purchase Orders are
processed according to these levels, being the same the following:

A. The parts business is based on the provision of identical parts, supplied as
much in the original centrifugal pumps as also in the mechanical seals, the
design phase not being required for them.

B. Products of Pre-Engineering (standard centrifugal pumps), which are
assembled from Stock Orders. The design of these products is limited to
established standards.

C. Engineered products, which are products designed to fulfill the Customers
requirements (centrifugal pumps and mechanical seals), which require a
complete application of the design control.

2.1. The Quality Manual has been established to supply the bases for the
fulfillment of the ISO 9001 Standard requirements. The distribution and
maintenance of the Manual is the responsibility of the Chief Quality
Assurance Department. When revisions are performed, the revised
procedure and a new Table of Contents, must be supplied to every
owner of the Manual, who will certify its reception and update his
Manual, as established in the Procedure AM-C-13.

2.2. The Manual of Procedures contains the Procedures used to support the
requirements of the Quality System.
Said Procedures are established and controlled according to the
Procedure AM-A-02.

2.3. DEFINITIONS

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QUALITY SYSTEM

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Customer The party who issues a contract for the equipment
or services of Flowserve Byron Jackson
Argentina.

Supplier The foundry, manufacturer, vendor, assembler or
installer from whom services are contracted for the
use of Flowserve Byron Jackson Argentina.

Sub-Supplier Whomever the Supplier has awarded a contract to,
for the fulfillment of another, with Flowserve
Byron Jackson Argentina.

2.4. The function of the Quality Assurance Department starts when the
Sales Department issues a Production Order.

2.4.1. Production Order is the document issued by the Sales
Department to internally introduce a Contract or Purchase Order
for the supply of products manufactured by Flowserve Byron
Jackson Argentina.

2.5. For the development of its specific tasks, the Quality Assurance
Department counts on a team of specialized technicians, supervised by
the Chief of the Quality Assurance Department. The Chief is a direct
report to the General Manager and is, besides, responsible to the
Customer and the Supplier (or sub/Supplier), for everything concerning
the issue of Quality.

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2.6. RESPONSIBILITIES AND TASKS ASSIGNED TO THE
QUALITY ASSURANCE DEPARTMENT

2.6.1. Chief Quality Assurance.

- Direct report to the General Manager.
- Directs, coordinates and supervises the Quality Control
Personnel.
- Is responsible for the planning of the Quality System.
- Jointly with the Chief of Production/Industrial Engineering is
responsible for the elaboration of the inspection plans for the
manufacturing process, determining the points of obligatory
detention indicated in the Route Sheets.

2.6.2. Supervisor of Quality Engineering/Auditing.

- Direct report to the Chief Quality Assurance Department.
- Responsible for observing the Quality Control of raw material
Suppliers, non-destructive tests, measurements and systems.
- Provides the counseling and training of the Quality Control
personnel.
- Approves, controls and reviews the qualifications of welders
and coordinates the approval by the Customer, of the
procedures for Non-Destructive Testing of the company and
its Suppliers
- Performs internal audits to the quality system and auditing of
Suppliers when it corresponds.

2.6.3. Quality Technician, Non Destructive Tests (NDT).

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- Reports to the Chief Quality Assurance Department.
- Is responsible for all the Non Destructive Tests in the Plant.
- Specifies and approves corrective operations required by
non-conforming materials according to the Non-Conformance
Report.

2.6.4. Quality Inspector.

- Responsible for all the inspections indicated in the Route
Sheets, Repairs Sheets, special Instructions and what is
indicated by the Quality Assurance Department.
- Verification and control of Hydrostatic Tests.
- Responsible for the final inspection in Assembly and
Shipment.
- Elaborates Non Conforming Material Reports.

2.6.5. Inspector of Metrology / Instruments Office.

- Responsible for the calibration of measurement instruments
and tests performed in the Plant.
- Elaborates testing protocols.
- Maintains and activates the program for calibration of
instruments.
- Files the documentation related to the instruments.
- Elaborates calibration procedures with the supervision of the
Supervisor of the Engineering Department.
- Eventually collaborates with the inspection of parts.

2.6.6. Secretary of the Quality Assurance Department.

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QUALITY SYSTEM

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- Reports in general to the Chief Quality Assurance
Department.
- Reports to the Engineering Supervisor concerning
administrative issues of the Quality Assurance System
(ISO 9001).
- Typing and distribution of letters, memorandums, and notes
in general .
- Typing of Procedures, Quality Manuals and documents
related to the Quality System.
- Activates and controls the distribution of Non Conforming
Reports and Inspection Reports.
- Elaboration and printing of charts and documents used in the
Department.

2.7 INTERRELATION WITH THE CUSTOMERS REPRESENTATIVE

The relationship with the Customer takes place when his representative
performs scheduled visits to the Plant of Flowserve Byron Jackson
Argentina to witness, once he has been notified, the obligatory points of
detention established during the planning and execution of the
production process.

2.7.1 Procedure.

Inspector of the Company. At each point of detention of the
manufacturing cycle, the Inspector of the Company is
responsible to perform the inspection at the Plant or in third
parties shops (subcontractors) when it corresponds under the

supervision of the Chief Quality Assurance Department, to
assure that the inspection meets the established requirements.

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QUALITY SYSTEM

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Representative of the Customer. Visits the Plant when one
inspection must be performed at an obligatory point of
detention and contacts the inspector of the Company.

Inspector of the Company. Is in charge of obtaining all the
documentation approved by the Representative of the
Customer for its corresponding file (Section 16).

2.8. RESPONSIBILITIES OF MANAGEMENT AND CHIEFS OF
DEPARTMENTS AND THEIR ASSIGNED TASKS.

2.8.1. General Manager.

The General Manager is responsible for the Quality Policy
adopted by Flowserve Byron Jackson Argentina, and the
fulfillment of its implementation.

2.8.2. Plant Manager.

Reports to the General Manager and is responsible for
implementing the Quality Policy adopted and observe its
compliance. Is also responsible for identifying the training
needs of the personnel in the payroll and the selection of new
employees, in order that those who are related with the quality,
are adequately trained and qualified.

2.8.3. Chief Engineering

Reports to the Plant Manager and is responsible for passing
the requirements of Customer and product to adequate

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QUALITY SYSTEM

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documents of Design and Application Engineering, for
obtaining, manufacturing, assembling and testing of centrifugal
pumps and pump spares and mechanical seals and their
repairs, in such a way that they may fulfill the specified
requirements.

2.8.3.1. The functions and responsibilities of the Chief
Engineering Department and the personnel of
same, are detailed in the Procedure AM-I-01.

Additionally, the Chief Engineering performs audits
to the Quality Assurance Department and other
sectors, when this is eventually required.

2.8.3.2. Engineering documentation.

The elaboration, revision, modification, codification
and control of the Engineering documents, such as
Drawings, Bills of Material, Instruction Manuals,
etc., is detailed in different procedures of Section I
of the Procedures Manual.

2.8.3.2. The originals of the documents for each
Production Order, except the drawings for the
component parts such as Dimensional Drawings,
are filed in the folder for the Production Order and
in the file of the Production Orders.

All the original drawings of pump parts and
mechanical seals, as also the drawings of General
Dimensions of the Production Orders, are filed in
their corresponding files. The reports of

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Modification (IDM) are filed separately. After the
Production Order is completed, it is filed in the file
arranged to such end.

2.8.4. Chief Production Control.

Reports to the Plant Manager and is responsible for the
planing and control of the manufacturing process from the
point of view of the delivery dates (manufacturing times), to
obtain the required quality, as also for the final packaging and
shipment of the materials to protect and preserve the quality of
the product.

2.8.4.1. Assigned tasks.

The functions and responsibilities of the Chief
Production Control Department and the personnel
of the same, are described in the Procedure
AM-D-03.

2.8.4.2. Documents of Production Control.

Work Order : orders the manufacture of the
required part according to the requirements
indicated in the Bill of Material. In same is
indicated the name of the part, drawing number,

material code, quantity required, Production Order
and Customer. Applicable Procedure: AM-D-08.

Procedures: Provide the information necessary to
perform special operations in manufacturing,

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controls and inspections that are mentioned in the
Route Sheets

2.8.5. Chief Production.

execution of the manufacturing process to obtain the specified
quality performing the maintenance of machines and
equipments in Production and the handling of the materials in
process and preserving the quality of the product.


They are divided into two sectors, one is Industrial
Engineering, and the other one is Production itself.

Industrial Engineering

This sector is responsible for:
- Issue the Route Sheet, which contains the
information necessary for the manufacture and
the quality to produce a part, sub-assembly or
assembly which is according to the specification
of the Production Order, and the Quality
requirements as mentioned in this Manual.
- Review the Engineering Documents from
the point of view of Industrial Engineering and
Manufacturing, for the correct production of the
part, sub-assembly or assembly.

Production

This sector is responsible for :

- Perform the manufacturing operations fulfilling

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QUALITY SYSTEM

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what is established in the Route Sheets and the
requirements of quality mentioned in this Manual.
- Maintain the identification required for the parts,
sub-assemblies and assemblies.
- Supply all the equipment and tooling necessary
for the performance of the manufacturing
operations, all in agreement with the established
in the Route Sheets and machining drawings.
- Establish corrective actions to prevent and
correct conditions adverse to the quality in the
Production areas.
- Control the handling of materials by the
Production personnel to prevent and correct
conditions adverse to the quality in the
Production areas.
- Control the handling of materials by the
Production personnel to prevent damages or
deterioration to the parts in the manufacturing
process. When it is necessary, special
procedures for handling, storage and shipment
are developed.

2.8.5.2. The functions and responsibilities of the
Production Department are described in the
Procedure AM-G-01.

2.8.6. Purchasing Chief.

purchase of materials and equipments to be used in the
manufacturing process of the part, sub-assembly or assembly,
according to the quality specifications and requirements
established. Maintains and updates a record of qualified

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QUALITY SYSTEM

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Suppliers, and also develops new Suppliers to preserve the
quality of the product.


The functions and responsibilities of the Chief
Purchasing Department and the personnel of
same, are described in the Procedure AM-F-01.

2.8.7. Chief Service.

compliance of the after-sales requirements of the Customer. It
is the concern of the Company, that the quality of its products
continues after they have been delivered to the Customer.
The claims received from the Customers are solved visiting
their installations, controlling the products that may be
observed and establishing the pertinent corrective actions.


- Coordinate with the Customers the Supervision
of the Start Ups of the new equipments and/or
repaired ones, when this is part of the contract.
- Is responsible for the jobs performed by the
service personnel.
- Solve the claims received from the Customer
through the Sales Office.
- Elaborate the Service Reports.
- Inform the operative and/or design problems of
the equipments to the Departments of
Engineering and Quality Assurance for the
adequate solution of same.
Applicable Procedure: AM-O-01.

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QUALITY SYSTEM

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2.8.8. Superintendent of the Buenos Aires
Service Center (CENSEBA).

Reports to the Plant Manager and is responsible for all the
activities concerning the repairs of pumps and mechanical
seals which are performed at the Service Center.


- Coordinate the activities of the Buenos Aires
Service Center personnel.
- Responsible for the jobs performed in the
Buenos Aires Service Center.

observing the quality of same, according to the
standards of the Company.
- Coordinate with the Customers the performance
of the repairs Service

2.8.8.2. The diverse activities performed in the Service
Center are indicated in the Procedure AM-S-01.

Section:

CONTRACT REVIEW

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3.0 CONTRACT REVIEWS

3.1. The Quotations/Offers of the different Products are handled by the
Sales Department, according to the established in the Procedures AM-N-01
and AM-N-02.

3.2. All the Production Orders are issued by the Sales Departments,
according to the Procedure AM-N-03. They are sent to the Plant for the
corresponding review of the Contract. All the documents of the Contract
are reviewed to assure that the requirements of same are adequately
defined.

3.2.1. The conflicts between the requirements of the Contract and
those of the quotation, are solved with the Customer through the
Sales Departments in Buenos Aires or Mendoza.

3.2.2. This review of the Contract determines whether the Plant in
Mendoza has the resources of Engineering, machines necessary
for the production and the labor resources to fulfill the contractual
requirements.

3.2.3. The records of this review are maintained inside the folder of
the Production Order.

3.2.4. The Review of the Contract is detailed in the Procedure
AM-A-07.

3.2.5. During the process of review and control of the Production Order,
any difference that may appear between it and the Quotation,
Contract or Customers Purchase Order, will demand the issue of
modification of the Production Order, as established in the
Procedure AM-N-04.

Section:

DESIGN CONTROL

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4.0. DESIGN CONTROL

4.1. The Design control of the product, as also the verification that same
meets the Customers requirements, are described in the Procedure
AM-I-18.
This Procedure controls the requirements of the Production Order, the
responsibility of the personnel in the design and its verifications, as also
the technical inter-relations between the Departments.

4.2. DESIGN PLANNING

The design planning establishes the responsibility for the different
stages of the design and is described in the Procedure AM-I-19.

4.3. DATA FOR THE DESIGN

The working requirements are established by the Internal Sales Order
Draft, the Production Order, the Engineering Data Sheets, Customers
Data Sheet, Customers Purchase Order and its technical specifications,
as established in the Procedure AM-I-18.
These requirements are reviewed and controlled and all conflicts
resolved during the review of the Contract as established in the
Procedure AM-A-07.

4.4. RESULTS OF THE DESIGN

The Engineering Draft-man uses the data of the design, the standards
of Flowserve Byron Jackson Argentina and the Production Order to
issue the Bill of Material, the Quality Plan required and the testing
requirements as described in the Procedures AM-I-18 y AM-I-19.

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DESIGN CONTROL

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4.5. DESIGN REVIEW

In the adequate stages of the design, once the Engineering Draft-man
arrives to the results of same, the corresponding reviews are performed
by the personnel involved in the stages of the design that are being
reviewed. The records of such reviews are indicated in Drawings, index
pages of the Bill of Material or Verification Sheets, as indicated in the
Procedure AM-I-18.

4.6. DESIGN VERIFICATION

The final design, documented in Drawings, Bills of Material, Instructions,
etc., is verified by the Chief Engineering Department, or by the person
responsible he designates, according to the Procedure
AM-I-18.

4.7. DESIGN VALIDATION

4.7.1. The design validation of centrifugal pumps is performed
at the Hydraulic Test Lab through the Performance Test of the
pump, whether under nominal conditions and/or reduced
speed, if the latter has been previously agreed upon with the
Customer. Both Performance Tests are performed fully in
accordance with the Hydraulic Institute Standards and API 610
Standards.

4.7.2. The validation of the design for mechanical seals is also
performed at a Pneumatic Test Bench, according with the
API 682 Standard, when required.

4.7.3. When it is not possible to validate the design according to the
indicated in 4.7.1. and 4.7.2., the validation of design can be

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DESIGN CONTROL

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performed in the field, under nominal operating conditions,
being the objective evidence of said validation, the service
reports, start up charts, corresponding minutes, Customers
reports, etc.

4.7.4. When it is required, the validation will be performed through
model testing and/or prototypes.

4.7.5. The Engineering Department maintains a file supported by
magnetic means, referred to the design validation projects.

4.8. DESIGN CHANGES

All the modifications in the design must be documented, approved and
controlled according to one of the following Procedures:

- Modification of Drawing and Bills of Material AM-I-12.
- Changes in Engineering Documentation AM-I-20.

Section:

DOCUMENT AND DATA CONTROL

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5.0. DOCUMENT AND DATA CONTROL

5.1. SCOPE

This section describes the method and the responsibilities for the
distribution and control of the documentation and data used to
manufacture parts, sub-assemblies and assemblies of products
according to the requirements of Flowserve Byron Jackson Argentina
and the Customer
. It also extends to documents and data contained in electronic means.

5.2. TYPES OF DOCUMENTS

5.2.1. Documents used in Engineering and Production.

The documents used in Engineering and Production may be
grouped into the following types of documents:

a) Standard documents, which can be used in many different
orders and do not require separate distribution for each
order, and are published in the manuals of :

- Engineering.
- Procedures Manual.
- Specifications and Quality Control Procedures.

b) Hydraulic drawings and machining drawings, which may be
used in numerous and different jobs, but which are
distributed for each Production Order and when applicable.

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c) Documents related to the Production Orders which are
prepared and distributed for each Production Order such as:

- Documentation Control.
- Engineering Data Sheets.
- Data Sheets.
- Specifications and Procedures.
- Bills of Material.
- Drawings related to the job (sectional, general dimensions,
auxiliary piping, etc.).
- Route Sheets.
- Work Orders.
- Data Sheets for Hydraulic Test.
- Cutting Sheet for the Impeller.
- Test Data Chart and Performance Curve.
- Vibrations Analysis Chart.

The detailed description of the distribution and control of the
documentation is indicated in different procedures of the
Procedures Manual.

5.2.1.1. Responsibilities.

Engineering is responsible for:

- Issue and distribution of the technical documentation
required by the Customer.
- Distribution of the Bills of Material.
- Reproduction of the Hydraulic and Machining
Drawings for Manufacturing.
- Distribution of Instruction Manuals.
- Control of external documents such as Customers

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Technical Specifications

Production Control is responsible for:

- Issuing the Work Orders and sending them to
Engineering, to attach them to Drawings and Route
Sheets.

- Distribution to Production of the package of the Work
Order jointly with the Route Sheets and
corresponding drawings.

Industrial Engineering is responsible for:

- Preparing and issuing the Route Sheets.
- Updating the Route Sheets in case of revisions.
- Distribution to Production Control of the package of
Route Sheets, Machining Drawings and Work
Orders.

Orders Control is responsible for:

- Distribution and verification of the Controls of the
Production Order according to the indicated in the
Procedure AM-A-07.
- Issue and distribution of the Inspection Minutes
generated during the process inspections, lab tests
and final inspection by the Customer.

5.2.2. Quality Assurance Documents.

5.2.2.1. Quality Assurance Manual.

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The Quality Assurance Manual describes the Quality
System of Flowserve Byron Jackson Argentina

according to the ISO 9001 requisites
The distribution, updating and control of same are
detailed in the Procedure AM-C-13.

5.2.2.2. Procedures Manual.

The Procedures Manual contains the Procedures
consistent with the requirements of the ISO 9001
Standard and others generated by the Quality System.
The distribution, updating and control of same are
detailed in the Procedures AM-A-01 and AM-A-02.

5.2.3. Hydraulic and Machining Drawings.

The revisions of the hydraulic and machining drawings are
processed and maintained updated by Engineering through the
Engineering Modifications Report (IDM), where is documented
the reason for the revision and the consequences of same,
having to be approved by the Plant Manager.
The Purchasing Department for the Suppliers, and Production
Control for the items in production through the Engineering
Department, are responsible for the distribution of the revised
drawings to the places where they are being used, to replace
and destroy the former revision that was in use.

5.2.4. Documents and data contained in electronic means.

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The distribution, installation and maintenance of computer
programs which contain documents and data related to the
Quality System are performed through the Information
Technology Department.

The control of same is described in the Procedures AM-Q-01,
AM-Q-02, AM-Q-03, AM-Q-04 and AM-Q-05.

5.2.5. Documentation required by the Customer.

Documents and drawings required by the Customer for his
information and/or approval, are prepared and reproduced by
Engineering and distributed to the Customer through Orders
Control/Sales.

5.2.6. Control of external documents.

The external documents, such as standards or Customers
drawings, are controlled according to their nature, as follows:

5.2.6.1. Materials standards, quality standards, instruments
standards:

They are controlled by the Quality Assurance
Department.

5.2.6.2. Product standards, drawings and technical
specifications from the Customers:

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They are controlled by the Engineering Department.

5.2.6.3. These controls assure the updating of drawings at the
places it is required, as also the identification and /or
replacement of obsolete documents.
These controls are detailed in the Procedure AM-C-16.

5.2.6.4. Retention of obsolete documents.

The obsolete documents which are retained to
preserve knowledge or for another cause, are
identified as such, according to the indicated in the
Procedure AM-C-16.

Section:

PURCHASING

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6.0. PURCHASING

6.1. Flowserve S.A., through its Quality Assurance Department, determines
the level of quality of the purchased articles, according to the
specifications of the Contract.

6.2. The Suppliers are evaluated to determine whether they are in
conditions or not, to fulfill the requirements of the Contract, as indicated
in the Procedure AM-F-02.

6.3. It is then proceeded to the verification of the control systems used by
the contractor, at any time, or when it is considered necessary.

6.4. Requirements for the Subcontract: In the Subcontract or Purchase
Order are included the necessary requirements, which clearly describe
the requested product. These may include, without being limiting,
requirements such as description of the article and its corresponding
specifications, drawings, inspection and testing requirements, applicable
standards, requirements for approval or qualification of processes,
procedures and operators, requirements for preservation and
packaging, etc.
Besides, when it is required, it will be indicated that the Customer may
verify at the Plant of the Subcontractor, jointly with or through the
Contractor, the documentation of the Subcontractor according to the
applicable Quality standard, the fulfillment of the requirements of the
Contract, presentation, retention and availability of the records which
constitute objective evidences of the Subcontract

6.4.1. All the modifications to the Subcontracts are sent to the
Customer with the indications considered necessary.

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PURCHASING

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6.4.2. The process of elaboration and control of the Purchase Orders is
described in the Procedure AM-F-05.

6.5. INSPECTION AND TESTS DURING THE PURCHASING PERIOD

During the purchasing process are performed the necessary controls for
the verification of the quality of the articles purchased and/or
subcontracted.

6.5.1. Castings - Heats.

When the Quality Assurance Department considers it
necessary and/or the Contract requires it, it is proceeded to
the verification and marking of the heats, verification of the
heat treatments and extraction of test coupons or the physical
and chemical tests, according to the standards indicated for
each type of material Procedures and non destructive tests
when required.

6.5.2. Built Articles.

When the Quality Assurance Department considers it
necessary and/or the Contract requires it, it is verified at the
subcontractor shops, everything indicated in the Purchase
Order

6.5.2.1. Certification of analysis and tests.

6.5.2.2. Qualification of procedures and operators.

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PURCHASING

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6.5.2.3. Process dimensional controls.

6.5.2.4. Verification and control of heat treatments.

6.5.2.5. Final dimensional controls.

6.5.2.6. Hydrostatic tests.

6.5.2.7. Procedures for cleaning and painting.

6.5.2.8. Procedures for preservation and packaging.

6.5.3. Everything indicated in points 6.5.1. and 6.5.2. is recorded
into charts and/or forms where are registered the tests
performed and the results obtained.

6.5.4. All the verifications, tests and analysis performed are fully
in agreement with the indicated in the Contract.

6.6. RECORDS

The Quality Assurance Department keeps Records of Suppliers in
which is indicated:

6.6.1. Evaluation of the Supplier made by the Quality Assurance
Department, jointly with the Purchasing Department, who
verify, evaluate and qualify the future Supplier.
This evaluation is performed according to the Procedure
AM-F-02.

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PURCHASING

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6.6.2. Documentation sent and received from the Supplier.

6.6.3. Evaluations carried out jointly with Production and Purchasing.

6.6.4. Final evaluation according to specifications and standards of
the Contract.

6.6.5. List of qualified Suppliers.

6.7. PROCEDURES

The processes and activities of purchasing are described in different
Procedures of Section F of the Procedures Manual.

Section:

CUSTOMER SUPPLIED PRODUCT

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7.0. CUSTOMER SUPPLIED PRODUCT

7.1. ARTICLES PROPERTY OF THE CUSTOMER

They are verified according to the drawings and documents provided by
the Customers. The results of the inspections are recorded in Forms N
3 (Inspection), N 9 (Dimensions and Tolerances for Action) or others
according to the article.

7.1.1. Its packaging is verified to determine if it has been damaged.

7.1.2. In case the packaging have specified standards or particular
indications, the action taken is agreed upon with the Customer.

7.1.3. The articles are protected in the adequate way.

7.1.3. During their storage, the equipments are inspected to
determine possible deterioration.

7.1.5. The inspections are recorded in Form N 3.

7.1.6. At the time a possible deterioration is verified, the Customer is
advised (Form N 2: Report of Non Conforming Material).

7.1.7. Quality Control personnel verifies the process.

Section:

PRODUCT IDENTIFICATION AND TRACEABILITY

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8.0. PRODUCT IDENTIFICATION AND TRACEABILITY

8.1. Raw material: The identification of same is performed according to
the established in the Procedure AM-C-17.

8.2. Materials in process: They are identified according to the established in
the Procedure AM-C-17 and the corresponding Route Sheet.

8.2. Finished products: Previous to their delivery to Deposit it is proceeded
to the marking of same, according to the indicated in the Procedure
AM-C-17.

8.4. These identifications assure the traceability of materials and parts in
correspondence to the Purchase Orders, number of Production Order,
processes, specifications and records of Reception inspections.

Section:

PROCESS CONTROL

Section N : 9



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9.0. PROCESS CONTROL

9.1. PRODUCTION

The products are manufactured according to the indicated in the Route
Sheet, using materials and parts specified in the Bill of Material.
The Route Sheets establish the sequence of operations, the production
machines to be used, points of scheduled inspections, as also the
points of process inspection which must be witnessed according to the
requirements of the Customers Purchase Order.
The codes and standards of the Industry are specified in the Bill of
Material. When these requirements must be known in the Shop, the
Route Sheet will indicate the applicable Specifications of the Processes.
The use and control of the Route Sheet are described in detail in the
Procedure AM-G-03.

9.2. SPECIAL PROCESSES

For those processes where the deficiencies may be made evident once
the product is in use, a continuous monitoring and control are performed
during its manufacturing process, to verify the fulfillment of the
established procedures and that the jobs are performed only by
qualified personnel.
The Plant Manager and/or the Quality Assurance Department are
responsible for the approval of same.
These Procedures include, but are not limited to, the following:

- Welding Procedures.
- Non Destructive Tests.

9.2.1. Welding.

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PROCESS CONTROL

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9.2.1.1. The welding process is performed in full
agreement with the welding instructions
documented in welding procedures, jointly with the
additional instructions indicated in the Route
Sheets and Engineering drawings.

9.2.1.2. The follow up and control of the welding process,
as also the final inspection of same, are performed
according to the corresponding Procedure.

9.2.1.3. The welding processes, as also the welders,
are qualified according to ASME SECTION IX OF
PRESSURE VESSEL CODE.

The Welding Procedures, Welders and
Procedures Qualification Records are controlled by
the Quality Assurance Department.

9.2.2. Non Destructive Tests (NDT).

9.2.2.1. The personnel who performs NDT and evaluates
the results is qualified, evaluated and certified to
have the qualification of a Level II as a minimum,
per IRAM-CNEA Y 9712 (ISO 9712), or qualified
according to the requirements established in the
Procedure PI-2051.

9.2.2.2. The approval of the non destructive tests
procedures is performed by a level III (internal or
external to the company)

Section:

PROCESS CONTROL

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9.2.2.3. The evaluation is performed following written
Procedures, which establish the method, the
equipment and the consumable materials to be
used.

9.2.2.4. The acceptance criteria used to determine the
acceptability of a part is indicated in the
Procedures PI-2036 y PI-2040 and/or in the
Contract or Production Order, in case it is so
required.

9.2.2.4. The Records of the Qualification of the Personnel
and their certification are maintained by the Quality
Assurance Department.

9.2.3. Other special processes which do not require the use of
qualified personnel by a recognized standard are controlled
by the corresponding Procedures. These processes include,
but are not limited to, balancing, painting, packaging, etc.

9.3. MAINTENANCE OF THE TOOLING MACHINES AND EQUIPMENTS
USED IN THE MANUFACTURING PROCESS

In order to maintain the correct performance of the tooling machines
and equipments used in the Manufacturing Process of the products of
Flowserve Byron Jackson Argentina, a Maintenance Program has been
implemented to assure the quality of the work and the continuity of the
operating capacity. The Maintenance Section of the Production
Department has the responsibility for the implementation of said
Maintenance Program, fully in agreement with the Procedure AM-G-06.

Section:

INSPECTION AND TESTING

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10.0. INSPECTION AND TESTING

The operations of inspection and testing comprise the following activities:

10.1. RECEIVING INSPECTION

All material received is inspected in what concerns to its
characteristics, as indicated in the Procedure AM-C-17.

10.2. PROCESS INSPECTION

All articles are inspected during the process of manufacture
according to the indicated in the respective Route Sheet for each
article, as established in the Procedure AM-C-17.

10.3. FINAL INSPECTION

During the final inspection are verified all the articles elaborated as
indicated in the Route Sheet, and marked previous to their delivery to
the storage rooms as indicated in the Procedure AM-C-17.
These controls assure that all the planned inspection stages have
been completed.

10.4. ASSEMBLY INSPECTION

During the assembly, a control form is completed, verifying the
fulfillment of all the points that are indicated in same, as established
in the Procedure AM-C-07.

Section:


Section N : 10



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10.5. EQUIPMENT INSPECTION

Previous to the packaging, the equipment is verified, completing the
Form List of Final Control and performing the verification with the
certified drawing, as indicated in the Procedures AM-C-07 and
AM-C-17.

10.6. PACKAGING AND SHIPMENT INSPECTION

10.6.1. The operations of preservation, packaging and shipment
are verified according to the Contract, specifications or
what has been agreed with the Customer.

10.6.2. For each Contract in particular, when it is required, the
corresponding Procedure will be prepared.

10.6.2.1. If the Contract does not require the
application of any specification in particular,
the following are applicable:

- API 610 Standard.
- Procedures AM-D-05 and AM-D-09.

10.7. HYDROSTATIC TEST

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The Engineering Department of Flowserve Byron Jackson Argentina
determines the parts and components of equipments which must be
tested according to technical specifications of the Customers, scope
of the provision, applicable standards and Engineering Route Sheet.
The hydrostatic tests are performed as is indicated in the Procedures
AM-C-08 y AM-I-16.

10.8. PERFORMANCE TEST

The equipments manufactured or repaired by Flowserve Byron
Jackson Argentina are tested at the hydraulic test lab of the Plant,
according to the established in the Procedure AM-I-15 to verify the
conformity to the specified requirements.

10.9. When, for reasons of time or another urgency, parts or products
which have not been inspected are used, the same are identified as
indicated in the Procedure AM-C-17 in order for them to be located
and replaced in case there appear non conformities to the specified
requirements.

Section:

INSPECTION, MEASURING AND TESTING EQUIPMENT

Section N : 11

2 Edition Revision: 0

Date of issue : 15/FEB/99

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Page 1 of 3

11.0. INSPECTION, MEASURING AND TESTING EQUIPMENT

11.1. The Quality Assurance Department is responsible for preparing and
keeping updated the Record of Instruments.

11.2. In this record is registered:

- Name of the instrument.
- Number.
- Date of Calibration.
- Date for following calibration.

11.3. Every instrument has clearly indicated, the number of the
corresponding record for its identification.

11.4. The calibration of the instruments is performed:

a. By the Company - Performed by the personnel specially assigned
for such task and with adequate standard measure equipments.

b. By the calibration entity - CIMM Center for Investigation of
Materials and Metrology, depending of the National University
of Crdoba or by the INTI, Agencies belonging to the Argentine
Service of Calibrations (SAC) o entities whose equipment has a
known valid relationship to internationally or nationally recognized
standards.

11.4.1. The certifications and protocols of calibration are filed in
the records of the Quality Assurance Department.

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11.5. CALIBRATION SCHEDULE

The instruments of inspection, measurement and test are
periodically controlled. The frequency of the calibration depends
on the type of instrument and is indicated in different Procedures for
Calibration and in the Procedure PI 2037.

11.6. The identification of the inspection, measuring and testing equipment
and the status of the calibration is performed through cards.

11.6.1. In the card is indicated:

- Name of the instrument.
- N of the instrument.
- Date of Calibration.
- Date for following calibration.
- Seal of the Inspector.

11.6.2. When the expired card is retired, it is replaced by the new
adhesive card of calibration, after the control is performed.

11.7. The standard measures and measuring equipments of Quality Control
are kept in places adequated for this effect.

11.8. The documentation corresponding to the calibration of instruments
is available to the inspection of the Customer for its verification.

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11.9. SCOPE

11.9.1. Instruments of Quality Control.

11.9.2. Instruments of Production.

11.9.3. Instruments of the Hydrostatic Test Lab.

11.9.4. Instruments of maintenance and instruments of service

11.10. Applicable Procedures: AM-C-11, AM-C-12 and specific
Procedures for the different instruments.

11.11. CONTROL OF TESTING SOFTWARE

Annually, a control of the software used in the Test Lab is performed, in
order to verify its adequation to demonstrate the Acceptability of the
products.
Said control consists of a verification of the principal parameters of
calculation and the results obtained from the program, taking as
Reference the calculation Procedure established by the Hydraulic
Institute (14 Edition).
This Internal Certification is recorded and approved by the Chief Test
Lab and Chief Engineering Department.
The Procedure is performed according to P.L.E. N 001.

Section:

INSPECTION AND TEST STATUS

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12.0. INSPECTION AND TEST STATUS

12.1. INSPECTION

The status of inspection and the activities of testing are identified on the
Route Sheet and/or indication cards during the stages of process and
final control for the traceability of the parts, to assure that the
inspections or tests have been performed, and to assure that the parts
which are not approved by the requirements of inspection and/or test,
are not inadvertently installed or used.
During the inspection at reception and with the same objective, are used
indicating cards and/or indelible markings which, at the same time, can
indicate the number of the Non Conforming Report, in case it
corresponds.

12.1.1. Parts stored in the Warehouse.

All the parts stored in the Warehouse have been previously
inspected and accepted for this stage of production.

12.1.2. Non conforming parts.

The non conforming parts are identified with a record card
and/or appropriate markings and processed according to the
Procedure AM-C-06, elaborating the corresponding Non
Conforming Material Report

12.1.3. Method to indicate the status of inspection.

12.1.3.1. A seal of inspection is used to indicate the status

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Section N : 12



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of inspection of any document corresponding to
one part, being required the signature of an

Inspector of the Quality Assurance Department
or process inspection, as indicated.

12.1.3.2. Under no circumstances are personal signatures
used instead of the seal.

12.1.3.3. For those parts which are not processed according
to the Route Sheet, the status of inspection is
indicated in the drawing, sketch, etc.

12.1.4. Record.

When it is required by the Production Order or another
document., an Inspection Report is prepared.

12.2. STATUS OF THE TEST

12.2.1. When a component requires hydrostatic test, according to the
indicated in the Route Sheet, the part is identified as is
indicated in the Procedure AM-C-08.

12.2.2. The status of the performance test is indicated in the
"Report of Mechanical Inspection of the Equipment and in
the Control List for Process Pumps.

12.3. RELEASE FOR SHIPMENT

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Once the requirements of the Contract have been completed, the
Quality Assurance Department releases the equipment to be shipped,
signing the List of Control and shipment papers.

Section:

CONTROL OF NON CONFORMING PRODUCTS

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13.0. CONTROL OF NON CONFORMING PRODUCTS

13.1. As non conforming products are considered every article on which has
been observed any deviation from the indicated in Drawings, Standards
and/or Specifications or any other specified requirement.

13.2. Facing the verification of a discrepancy, the corresponding forms are
filled (Non Conforming Material Reports).

13.3. According to the nature of the non conformity, the products may be
accepted as they are, repaired, reworked, reclassified for another
Production Order, or rejected.

13.4. Periodically, the Quality Assurance Department analyzes the non
conformance reports (Non Conforming Material Reports) jointly with the
Departments involved, being established, when it corresponds, the
corrective and/or preventive actions, which will minimize or eliminate
the causes for non conformities occurred, or potential.

13.5. The result of these analysis is registered through a minute of analysis of
non conformities, as also with Record Sheets for the Corrective/
Preventive Actions, when it corresponds.

13.6. The detail of the treatment of the non conforming products is indicated
in the Procedures AM-C-06 and AM-C-18.

Section:

CORRECTIVE AND PREVENTIVE ACTIONS

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14.0. CORRECTIVE AND PREVENTIVE ACTIONS

14.1. CORRECTIVE ACTIONS

14.1.1. The Program of Corrective Action assures that the
conditions adverse to the Quality such as failures, wrong
operation, deficiencies, deviations, defects of materials and
equipments, and any other non conformity are immediately
identified and registered.
This Program assures that the cause for this condition will
be determined and corrected to avoid the reoccurrence of the
same.
The corrective action is defined as the correction of the
conditions adverse to the Quality. The corrective action does
not consist in reworking, repairing, modifying and/or replacing
the discrepant part, product and/or service. It will be the
positive action to correct methods of manufacture, design,
procedures, processes, systems and/or Quality Program,
whatever is necessary to avoid the reocurrence of the failure.
The request for corrective action is described in the
Procedure AM-C-19.

14.1.2. An analysis of Non Conformities is performed, as a minimum,
twice a year.

14.1.3. All the problems with a Production Order after the shipment,
are considered as a Problem Report. This includes problems
with shipment and freight, documentation problems, problems
of the product such as dimensional and performance after the
start up.

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These non conformities are handled as established in the
Procedure AM-O-01.

14.2. PREVENTIVE ACTIONS

In order to detect potential causes for non conformities related to the
design and manufacture and which affect the quality of the products
which are manufactured by Flowserve Byron Jackson Argentina, is
established a Program of Preventive Actions for different stages of the
process of a component part and/or sub-assembly of mentioned
products as also for all other aspects related to the Quality System.

14.2.1. The implementation of preventive actions during the stage
of design and manufacture, is the responsibility of the
Engineering and Production Departments, respectively, to
prevent the possibility of the occurrence of potential failures, in
as much as the same mechanism is established for the
remaining Departments and Sectors.

To such end are established procedures which define:

a) The possible sources of information such as documents,
reports, records, etc., which allow the analysis of the
causes and to initiate the corresponding action.

b) The steps to follow in the implementation of the preventive
actions, which must be proposed by the Plant Manager in
order that, when it is required, they be considered with the
General Manager during the monthly operation meetings.

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c) People responsible for implementing the actions and the
follow up of same.

d) The methodology in order that the different actions are
reported to the Management.

14.3. The treatment of corrective and preventive actions is described in the
Procedure AM-C-19.

Section:

HANDLING, STORAGE, PACKAGING,
PRESERVATION AND DELIVERY

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15.0. HANDLING, STORAGE, PACKAGING, PRESERVATION AND DELIVERY

15.1. The handling, storage, packaging, preservation and shipment of
Materials for production and finished products is the responsibility of the
Chief Production Control Department.

15.2. HANDLING

The handling of parts produced in the Plant as materials and
products received from Suppliers, are the responsibility of the Chief
Production Control Department until they are required for the
production of a Production Order or for the final assembly and
shipment, stages during which the adequate handling of the same
is the
Responsibility of the corresponding Chiefs of the Department or Section
(Production, Assembly, Test Lab, etc.). The process is described in the
Procedures AM-D-06 and PF 3003.

15.3. STORAGE

The finished products, as also the parts in stock, accessories for
pumps and mechanical seals and the materials in general, are correctly
stored in sectors specifically designed to such end, in order to prevent
the deterioration of same.
The entrance of these materials to the different sectors of the
Warehouse, is performed through Reception of Materials forms or
through the package of Work Orders if they are processed parts.
For the delivery from the Warehouse places are used the Warehouse
Delivery forms, or it is done through the Bill of Materials.
The personnel in charge of the Warehouse observes the correct
storage according to the class of material as is indicated in the
Procedures AM-D-06 and PF-3003.

Section:

HANDLING, STORAGE, PACKAGING,
PRESERVATION AND DELIVERY

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Periodical inspections are performed in the different sectors of the
Materials Warehouse in order to detect possible deteriorations, as is
described in the Procedure PI-2039.

15.4. PACKAGING

In order to assure the requirements specified, the different products
are adequately packaged previous to their shipment, as indicated in
the Procedure AM-D-09.

15.5. PRESERVATION

The materials or accessories which, due to their nature may be
affected in their properties, by climate agents, aging or which have a
date of expiration, are kept in places and under the adequate conditions
and are periodically inspected to verify their properties or for their
possible segregation, if it corresponds, as is indicated in the Procedure
PI-2039.

These materials include, but are not limited to:

- Elastomers.
- Resins.
- Paints.
- Materials for the manufacture of gaskets.

15.6. DELIVERY

The quality of the product is protected after the final inspection and
testing, as indicated in the Procedure PF 3003 and afterwards, until the
delivery at the destination, as described in the Procedure AM-D-09.

Section:

QUALITY RECORDS

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6.0. QUALITY RECORDS

Quality records are maintained to show the scope of the quality required and
the effectiveness of the Quality System.

The records considered are the following:

16.1. The Quality Assurance Department of Flowserve Byron Jackson
Argentina keeps a general file of inspections for each one of the
Purchase Orders and/or Contracts.

16.2. This document is available to the Customer or his representatives
for its evaluation.

16.3. The same comprises the following:

16.3.1. All Forms N 6 Record of Test Coupons.

16.3.2. Copy of all tests, certifications, qualifications, performed
during the manufacturing process.

16.3.3. Copy of the Production Order.

16.3.4. The total of Forms N 3 Inspection, completed during the
manufacturing process.

16.3.5. The originals of all the Forms N 1 y N 2 Reports to Third
Parties and Reports of Non Conforming Material.

16.3.6. All the Forms N 5 Reports of Repairs.

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QUALITY RECORDS

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16.3.7. The total of Forms N 9 Verification of Motors.

16.3.8. The corresponding Forms N 10 List of Assembly Inspection.

16.3.9. The total of Forms N 11 List of Final Inspection.

16.3.10. All the modifications and/or changes, jointly with the approval
of same by the Customer.

16.3.11. Copy of all the Inspection Minutes prepared by the Customer
or his representative.

16.3.12. Copy of all the documents prepared by the Customer or his
representative, related with the Quality of the product.

16.3.13. Copy of the shipment receipt approved by the Quality
Assurance Department.

16.3.14. Copy of the documentation corresponding to Quality
Assurance for articles supplied by the Customer.

16.3.15. Copy of the records for processes and special tests.

16.4. Also kept, are documents such as:

16.4.1. Reviews of the quality system and reports about the system
(Quality Assurance).

16.4.2. Review of the Contract (Orders Control).

16.4.3. Reviews of design (Engineering).

Section:

QUALITY RECORDS

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16.4.4. Documents of the Customer (Engineering / Quality
Assurance).

16.4.5. Purchase orders (Purchasing).

16.4.6. Qualification of Suppliers (Purchasing/Quality Assurance).

16.4.7. Qualification of welders (Quality Assurance).

16.4.8. Protocols of calibration of measurement equipments,
inspection and test (Quality Assurance).

16.4.9. Auditing Reports and corrective actions (Quality
Assurance).

16.4.10. Records of training (Quality Assurance).

16.5. The records of the quality are kept for a minimum period of 10 years for
the case of pumps manufacturing and other general records, and of
5 years for the case of spares, counted as of the delivery of the product
and the approval by the Customer, when it corresponds.

16.6. The same are adequately preserved in the offices of the different
Departments or Sectors assigned to each Department in the general
filing space provided to this end.

16.7. The identification, codification, classification, access, filing and
maintenance of the quality records is described in the Procedure
AM-C-20.

Section:

INTERNAL QUALITY AUDITS

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17.0. INTERNAL QUALITY AUDITS

17.1. SCOPE

This Section describes the method used for the programming,
performance and registration of the internal audits system to:
- Verify and evaluate the system according to all the aspects of the
Quality Assurance Program established.
- Determine the effectiveness of the Quality Assurance Program.
- Specify the corrective actions necessary to comply with the Quality
Assurance Program.
- Verify the effective implementation of the corrective actions
requested.

17.2. RESPONSIBILITIES

17.2.1. The Chief Quality Assurance Department or the person/s
delegated by him, is responsible for:

- Start up of the Auditing Plan.
- Preparing the Control Lists for the Auditing.
- Selection of the auditing team.
- Performance of the audit.
- Registration of the results of the auditing and corrective
actions requested.
- Follow up of the corrective actions requested.

17.2.2. The Chief of the audited area is responsible for taking the
Corrective actions for the deficiencies revealed during the audit
or specified in the Requests for Corrective Actions.

Section:


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17.3. AUDIT REQUEST

17.3.1. Internal audit.

The internal audit is performed to comply with all the
aspects of the Quality Assurance Program described in
this Manual, and determining the effectiveness of the same.
The internal audit is performed annually as a minimum.

17.3.2. Regulation of the frequency of the audits.

The auditing program and the frequency of the internal
audits can be adjusted when:

a. The results of the audit indicate the need to perform them
more frequently.

b. Significant changes have been performed in the
organization of the Quality Assurance Program.

c. The verifications of the corrective actions requested are
necessary.

17.3.3. Performance of the audits.

The audits are performed according to the Control Lists
written by a qualified Quality Assurance auditor, assisted by
Technical personnel, when it is deemed necessary, or by
training auditors. The audits are performed by personnel
independent of the area which is being audited and are
designated by the Responsible of the Quality Assurance. The
audits which are carried out over the specific issue AUDITS

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are planned and executed by the Chief Engineering
Department or some other Department or Manager foreign to
the Quality Assurance Department.

The Auditors are qualified through training, being possible, if
required, the use of a qualified organization or agency to
conduct the audit or provide members for the auditing team.

17.3.4. Report of the results of the audit.

The results of an audit are summarized in an auditing
report.

This report includes as a minimum:

- Implementation of the Quality Program described.

- Effectiveness of the Quality Program.

- Deficiencies and deviations observed in the Quality
Program.

- Corrective actions requested, including as applicable, the
recommendations of the auditor.

The Audit report is approved by the responsible of the
Quality Assurance.
The same is distributed to the Management, who has the
direct responsibility over the area that is being audited, and to
the responsible of the audited Sector.
The Quality Assurance Department files the original of the
Audit Report for ten years, as a minimum.

Section:


Section N : 17



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Periodically, the General Manager receives a summary of the
status of the Auditing Program.

17.4. OBTENTION OF CORRECTIVE ACTIONS

Depending on the nature and severity of the adverse conditions found
during the audit, one of the following paths may be chosen to carry out the
requested action:

- Resolution of deficiencies identified during the audits may be
performed through an immediate method, this is at the time and
place, and clarified in the Auditing Report.

- Minor deviations to the procedures found during the normal
operations, are discussed and afterwards solved with the responsible
for the area.

- Where the deficiencies are of a serious or repetitive nature, and
need a determined action, is issued a Request for Corrective
Actions (form Report of Non Conformity at the Quality Auditing).

17.5. FOLLOW UP OF CORRECTIVE ACTIONS

The Quality Assurance Department is responsible for the follow up of
the Corrective Actions Program, evaluating the implementation and
effectiveness of same.

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Periodically, the Quality Assurance Department prepares a report of the
status of the corrective actions in process and completed, to submit to
the General Manager.

17.6. The process of internal auditing is described in the Procedure
AM-C-15.

Section:

TRAINING

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18.0. TRAINING

18.1. GENERAL

As part of the general policy of the Company, the corresponding access
to the training and education of the personnel tends principally to the
maintenance of the knowledge and capacities which are required for the
effective operation. The execution of this policy is based on the present
and future development, with a vision towards the continuation and
expansion of the activities.
Besides, the organization tends to contribute with the individual
development of its employees.
The training courses are programmed and dictated by people or
entities adequately experienced.
Records are kept, including certificates of the training and personal
experience.


It is the responsibility of the Chiefs of Departments, to identify those
needs for training and experience, necessary in their Departments
jointly with the assistance of the corresponding Area Management.
It is the responsibility of the Area Management to obtain information
about the present needs for training of the people and evidences of
their former training and experience, thus this way they can identify the
necessary courses.
It is the responsibility of the Plant Manager to elaborate the Annual
Training Plan, as also of the implementation of same.

Section:

TRAINING

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18.3. IDENTIFICATION OF TRAINING, EXPERIENCE AND
QUALIFICATION NECESSARY

The Chiefs of Departments identify the training, experience and
qualification necessaries to the personnel to fulfill all the functions in
their Departments, and report to the Area Management to which
extent their subordinates reach the present requirements.
These requirements include the need of the personnel to posses an
appropriate knowledge of how to perform their work.

18.4. PROGRAMMING OF THE COURSES

The courses that provide any type of training, experience and
certification are scheduled and controlled.

18.5. The records of the training performed are kept in each Department
by the Chief of the same, sending copy of the corresponding
certification to the Personnel Office and/or Quality Assurance
Department to be filed.

18.6. The specific training and courses required for the qualification of the
Quality Assurance personnel for special processes, Welding, NDT, etc.,
are the responsibility of the Chief Quality Assurance Department.
The Quality Assurance Department keeps the corresponding records
updated.

Section:

SERVICING

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19.0. SERVICE AND AFTER-SALES ASSISTANCE

19.1. GENERAL

The concern of the Company for the quality of its products continues
once the product is received by the Customer.
With each equipment or sub-assembly of an equipment, Instruction
Manuals are provided to assure the correct operation and maintenance
of the product.
These manuals include besides, the Bills of Material and Procedures
for the handling and transportation. Their description is detailed in the
Procedure AM-I-07.
The complaints of the Customer are promptly responded, visiting their
instalations and indicating the corrective actions that must be taken.
If it is required, a regular technical assistance may be agreed upon.


The Service Department is responsible for the visits for Service and/or
technical assistance to the Customer, as also of the management of
the complaints received directly, or through the Sales Office.
He recurs to the assistance of the Engineering Department, when it is
so required.
The Quality Assurance Department is responsible for the inspection
of all product, sub-product or parts returned by the Customer, for the
management of all complaints received through the Service
Department, performing if necessary, jointly with the latter, visits to the
Customer.

19.3. SERVICE VISITS

Section:

SERVICING

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Whenever it is required, visits are performed to the places where the
equipments are installed.

There is also assistance to technical and/or advisory meetings with the
Customer and in the place where he decides. A record is kept for all
services performed through the Service Report.

19.4. COMPLAINTS FROM THE CUSTOMER PRODUCTS RETURNED

All material returned by the Customer claiming for a guarantee is
inspected by Quality Control and an Inspection Report is issued.
When it is necessary, requires the assistance of Engineering and
Service for the analysis of the defect and may, jointly with both
Departments, recommend the corrective action to take.
Whenever possible, identifies the Department responsible for the
failure.
As it is necessary, the product returned by the Customer is reworked
or replaced, returning the same to the Customer in the shortest
possible time.

19.5. NOTICE TO THE CUSTOMER

Whenever possible, as much Service as Engineering, will notify the
Customer by phone, fax, or through other means, the course of the
action to follow, thus avoiding unnecessary delays for the quick start up
of the equipment, sub-assembly or part.

19.6. The description of the process for service and technical after-sales
assistance is detailed in the Procedure AM-O-01.

Section:

STATISTICAL TECHNIQUES

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20.0. STATISTICAL TECHNIQUES

Since due to the characteristics of the product, in general no serial
manufacturing is performed, the techniques of Statistical Control of the
Process are not applicable.

Nevertheless, some statistical records are maintained for the analysis of the
performance of internal production and of the Suppliers, which are described
below.

20.1. DEFECTS OF THE RAW MATERIAL (SUPPLIERS) AND FAILURES
OF PRODUCTION

Monthly, the Quality Assurance Department processes the Reports of
Non Conforming Material and issues a list and a chart indicating the
following:

- Distribution of hours lost in the month and accumulated in the year,
due to defects of the raw material from the different Suppliers.

- Distribution of hours lost in the month and accumulated in the year,
due to internal failures of the production for the different Sectors of
the Plant.

- Percentages of hours lost for defects of the raw material, failures of
production and totals with respect to direct manufacturing hours.

- Quantity of rejections of casted parts and total of parts rejected.

20.1.1. The percentages obtained are compared with the averages of
the former year and with the best averages obtained, and they
serve as the base to fix objectives for the following year.

Section:

STATISTICAL TECHNIQUES

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20.1.2. Also, these data permit the elaboration of statistical graphs
which are periodically analyzed with the Sectors involved.

20.2. EFFICIENCY OF WORK ORDERS

Monthly, the Chief Production Department analyzes the finished Work
Orders and elaborates a statistics comparing the estimated times for
each Order with the actual times obtained, in order to measure and
improve the efficiency of the Plant.

20.3. HISTORY OF CASTED PARTS

Additionally, data bases are maintained by drawings number of the
history of repairs on casted parts, which are opportunely sent to the
different Suppliers to prevent the reocurrence of non-conformities.

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