CSL TECHNOLOGIES (M) SDN BHD

LRC TECH (M) SDN BHD

CORRECTIVE & PREVENTIVE ACTIONS
PROCEDURE

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Revision No.
Effective Date
Page

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REVISION HISTORY
Rev
No.
00

Effective Date
01/11/2010

Affected
Page
All

Change Descriptions

Reviewed
By

Approved
By

New Issue

Document Distribution Acknowledgement:

Dept. /
Position

Business
Development
Director

Admin

Sales &
Marketing

Design

Production

R&D

Acknowledge
ment
Date

Note: The details and the reason of change are documented in the Revision History state above and file at DCC.
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CSL TECHNOLOGIES (M) SDN BHD

LRC TECH (M) SDN BHD
CORRECTIVE & PREVENTIVE ACTIONS
PROCEDURE

1.0

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PURPOSE
The purpose of this procedure is to define a system to ensure that:
(i)
Root cause of non-conformity is promptly analyzed and effective Corrective Action is
taken to prevent its recurrence.
(ii)
Root cause of potential non-conformity is promptly analyzed and effective
Preventive Action is taken to prevent its occurrence and also for continual
improvement activities.

2.0

SCOPE
This procedure applies to internal audit, customers complaint (related to product / service
quality management system), and any activities that could identify existing or potential NC.

3.0

DEFINITION
MR = Management Representative
NC = Non-Conformity
CA = Corrective Action: Actions taken to prevent recurrence of existing NC
PA = Preventive Action: Actions taken to prevent occurrence of potential NC
CAR = Corrective Action Request
PAR = Preventive Action Request

THIS IS AN UNCONTROLLED COPY OF A CONTROLLED DOCUMENT PRINTED

CSL TECHNOLOGIES (M) SDN BHD

LRC TECH (M) SDN BHD
CORRECTIVE & PREVENTIVE ACTIONS
PROCEDURE
4.0

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Revision No.
Effective Date
Page

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PROCEDURE DETAILS

Process Flow

Description

CAR / PAR issued for

Identified NC / Potential NC

Investigation

Determine Action
Plan

Verification

Solved /
Improvement?
YES

Keep Records

NO

Documents /
Ref.

Personnel

- NC or Potential NC as identified
in Internal Audit or Customers
Complaint, or any other activities.
- Potential NC could be identified
through analysis of factual data,
trend or process monitoring.

- NCR (CS-F11)

- MR
- Any other
personnel that
bring identified
NC

- MR assign appropriate personnel

to investigate for the root cause of
NC or Potential NC by:
Interviewing relevant personnel
Assess relevant records
Review the cause(s)
Other cause analysis tools

- NCR (CS-F11)

- MR &
appropriate
personnel

- Based on result, personnel incharge shall evaluate the need for

CA / PA / both, and propose
appropriate action plan to address
the NC or potential NC.
- MR shall review & approve, as
well as assign proper personnel
and time frame for implementing
the plan.

- NCR (CS-F11)

- Appointed
Personnel

- After the stated time frame, the

CAR / PAR shall be returned for
verification by Director / MR.
- Effective CA / PA will be
approved by Director / MR for
closing the CAR / PAR.
- Otherwise, action plan may be
extended or investigation will be reconducted & a new CAR / PAR will
be issued.

- Verified NCR

- Director / MR

- Closed CAR / PAR should be

kept, which will be presented &
discussed in Management Review
for Continual Improvement
Program.

- Closed NCR
to be filed
- Refer to
Management
Review

- MR

THIS IS AN UNCONTROLLED COPY OF A CONTROLLED DOCUMENT PRINTED

- MR