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User Manual
External Portable
My Passport Slim
800.ASK.4WDC
(800.275.4932)
800.832.4778
001 8002754932
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
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Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
How the Backup Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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51
51
51
10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
TABLE OF CONTENTS iv
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
TABLE OF CONTENTS v
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Features
My Passport Slim features a durable metal enclosure, ultra-fast USB 3.0 connectivity,
automatic and cloud backup, and password protection with hardware encryption. It also
includes a 3-year limited warranty and protective soft pouch.
Sleek metal enclosure with high capacityOur thinnest drive yet, My Passport Slim is
the ideal companion for your Ultrabook or other slim notebook. Thin enough to fit in
your briefcase, pocket or purse, it lets you travel light with all your digital content.
Ultra-fast transfer ratesWhen connected to a USB 3.0 port, My Passport Slim lets
you access and save files with blazing speed. Reduce transfer time by up to three times
when compared to USB 2.0 transfer time. (Performance can vary based on your
hardware and system configuration.)
Automatic, continuous backup softwareThe WD SmartWare Pro automatic
backup software works quietly in the background to help protect your data using
minimal PC resources. Select automatic, continuous backup to instantly back up your
files. Or select the scheduled backup option to back up your files on your schedule and
take control of your backup.
Local and cloud backupThe WD SmartWare Pro software lets you choose where you
back up your files. Back up files to your My Passport Slim drive or back up files to the
cloud using Dropbox. (A Dropbox account is required for cloud backup. Cloud services
can be changed, terminated, or interrupted at any time and can vary by country.)
Works great with Windows 8The WD Windows 8 app makes it easy to discover the
digital media stored on your My Passport Slim drive with your Windows 8 computer.
Your content is automatically displayed and organized so you can easily locate and enjoy
your photos, videos, and music.
USB 3.0 and USB 2.0 compatibilityWith this single drive you get compatibility with
the latest USB 3.0 devices and backward compatibility with USB 2.0 devices as well.
WD Security softwareSet password protection and hardware encryption for your
drive to help protect your files from unauthorized use or access.
ABOUT YOUR WD DRIVE 1
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WD Drive Utilities softwareRegister your drive, set the drive sleep timer, run
diagnostics and more using the WD Drive Utilities software.
USB-poweredPowered directly from the USB port on your PC. No separate power
supply is needed.
Important: For the latest WD product information and news, visit our website at
http://www.westerndigital.com. For the latest software, firmware, and product
documentation and information, go to http://support.wd.com/downloads.
Kit Contents
As shown in Figure 1, your My Passport Slim drive kit includes the following:
My Passport Slim portable hard drive, with the WD Drive Utilities, WD Security,
and WD SmartWare software plus the WD Smartware Pro software upgrade
USB 3.0 cable
Quick Install Guide
Optional Accessories
For information about optional accessories for WD products, visit:
US
http://www.shopwd.com or http://www.wdstore.com
Canada
http://www.shopwd.ca or http://www.wdstore.ca
Europe
http://www.shopwd.eu or http://www.wdstore.eu
All others
My Passport Slim
Portable Hard Drive
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Mac OS X
Leopard
Windows Vista
Snow Leopard
Windows 7
Lion
Windows 8
Mountain Lion
Physical Description
As shown in Figure 2, the My Passport Slim drive has:
A power/activity LED indicator
A USB 3.0 interface port
Power/Activity LED
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Power/Activity LED
The power/activity LED shows the drives power state as follows:
LED Appearance
Power State/Activity
On steady
Idle
Activity
System standby
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage drives. Always observe
the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the drive.
Do not move the drive during activity.
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12
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WD Drive Utilities
WD Security
WD SmartWare
b. Clear the check box for any application that you do not want to install.
c. Select or clear the installation option check boxes for each application:
Launch Application
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7. When the installation completes, click Finish to exit the WD Apps Setup Wizard:
Installing the WD Drive Utilities software with the Launch Application option
displays the WD Drive Utilities screen (see Figure 4 on page 8 and Managing
and Customizing the Drive on page 50).
Installing the WD Security software with the Launch Application option displays
the WD Security screen (see Figure 5 on page 8 and Locking and Unlocking the
Drive on page 43).
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9. The WD SmartWare Pro software upgrade extends the backup function to non-WD
drives, unsupported WD drives, and a remote Dropbox folder. Activating your free
upgrade installs the WD SmartWare Pro software on this computer and provides
email delivery of an activation code that you can use to install it on two other
computers.
a. Type your first name in the First Name box.
b. Type your last name in the Last Name box.
c. Type your email address in the Email Address box.
d. Click Activate to complete the upgrade and display the Activation Result
message:
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e. Click OK to display the Select Backup Source and Backup Target screen:
Note: At this point, the WD SmartWare Pro software is installed. If you want to
skip the setup procedure for your initial backup for now, click the X close
window icon in the upper-right corner of the Select Backup Source and
Backup Target screen. Otherwise proceed to step 10.
10. In the Backup Source area of the Select Backup Source and Backup Target screen,
select the device that has the files you want to back up:
a. Use the backup source selector to specify whether you want to back up files
from a local hard drive or from a remote Dropbox folder:
By default, the computer option is selected and the computer icon signifies
that the backup source device will be either an internal hard drive or drive
partition, or a local direct-attached external hard drive:
Selecting the Dropbox option displays the Dropbox Login Required dialog for
configuring your Dropbox account for access by the WD SmartWare Pro
software:
You must configure your Dropbox account for access by the WD SmartWare
Pro software before you can use it as a backup source device. See step 4 of
Configuring a Remote Dropbox Account on page 60.
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After configuring your Dropbox account for access by the WD SmartWare Pro
software, the Dropbox icon signifies that the backup source device will be
your remote Dropbox folder:
b. If the selected backup source has more than one internal hard drive or drive
partition, or external hard drives, use the backup source device selector to select
the one that you want to back up:
11. In the Backup Target area of the Select Backup Source and Backup Target screen:
a. If you have more than one backup target device connected to your computer,
select the one that you want to back up files to:
You must configure your Dropbox account for access by the WD SmartWare Pro
software before you can use it as a backup target device. See step 4 of
Configuring a Remote Dropbox Account on page 60.
d. If the selected backup target device has more than one drive partition or network
share, use the backup target device selector under the device icon to select the
one that you want to use:
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12. Click Next on the Select Backup Source and Backup Target screen to display the
Select Backup Plan screen:
File BackupBacks up files or folders that you select from a folder view of
the backup source device.
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b. If you selected the Scheduled Backup option, select the Hourly, Daily, or
Monthly option and use the check boxes and selection boxes to schedule your
backups:
Selecting . . .
Performs a backup . . .
Hourly
Daily
Monthly
c. Click Next to display the initial Backup screen. The initial Backup screen display
depends on the type of backup you selected at step 13 on page 12. (See Figure 7
on page 14.)
15. On the initial Backup screen you can either:
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13
Provides . . .
Home
Device icons and content gauges showing the total capacity and
category structure of the selected backup source device and each
available backup target device.
If the selected backup source device has more than one internal
hard drive or multiple hard drive partitions, or if an available backup
target device has multiple partitions or network shares, the
WD SmartWare software displays a selector box that you can use to
specify the one you want to work with.
See Home Tab Display on page 16.
Backup
(Continued)
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Provides . . .
Settings
To close the info/online help screen after reading the online help, click the X icon
in the upper-right corner of the help screen.
The source device or drive partition that has the files you want to back up
The target device or device partition/network share that you want to back up files
to or retrieve files from
See Figure 8 on page 17 and Table 1 on page 18 for a brief functional description of the
Home tab display.
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Backup Target
Device Icons
Computer Icon
Backup Source
Selector
Backup Source
Device Selector
Backup Source
Content Gauge
Backup Target
Content Gauges
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Display Component
Description
Signifies that you have selected the Dropbox option for backup
operations.
Right-clicking the icon and selecting Select Account displays the
Dropbox login required dialog for configuring your Dropbox
account for access by the WD SmartWare Pro software:
Signifies that you have selected the computer option for backup
operations and provides the name of the selected drive or drive
partition.
Right-clicking the icon displays a menu with the following options:
(Continued)
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Display Component
Description
The content gauge for the selected backup source device shows
all of the files that are available for a category-type backup against
a blue background in six categories where:
This file category
Documents
Music
Movies
Pictures
Other
For a complete list of all included file extensions, search for answer
ID 3644 in the WD Knowledge Base at http://support.wd.com.
Note that:
(Continued)
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Display Component
Description
Provides options for selecting the type of source device you want
to back up:
All of the files that have been backed up in the same categories
as the content gauge for the backup source device (see
Backup source content gauge on page 19)
Any other files that you have copied or saved to the device in
the Additional Files category
Backup target device icon Provides the name of the backup target device connected to your
computer.
If you have more than one supported device connected to your
computer, left-click the one that you want to use for backup and
retrieve functions. The WD SmartWare software highlights your
selection with a light-blue background:
(Continued)
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Display Component
Description
The backup target device selector appears under the icon for each
supported backup target device that has more than one drive
partition or network share. The drive partition or network share that
you select is the target for subsequent backup operations and the
source for subsequent retrieve operations.
(Continued)
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Display Component
Description
Scroll Pointers
Signifies that a valid login user name and password are required to
access secured network-attached storage devices.
No writable partition icon
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By fileAs shown in the folder structure of the selected backup source device
Use the WD SmartWare Backup tab displays to select the files or categories of files that
you want to back up and control the backup operation.
See Figure 9 and Table 2 on page 24 for a brief functional description of the Backup tab
displays.
Backup Source
Content Gauge
Category/File Backup
Toggle Button
Backup Target
Content Gauge
Enable/Disable Backup
Toggle Button
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Display Component
Description
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 24
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Display Component
Description
Backup schedule
reminder button
Shows the date and time of your next scheduled backup, the
last backup that might have been missed, and the last
completed backup
Same as the content gauge for the backup source device on the
Home tab display. (See Backup source content gauge on
page 19.)
Same as the content gauge for the backup target device on the
Home tab display. (See Backup target content gauge on
page 20.)
Category/File Backup
toggle button
Enable/Disable Backup
toggle button
Selecting the files to retrieve from the selected backup target device
See Figure 10 and Table 3 on page 26 for a brief functional description of the Retrieve
tab displays.
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Display Component
Description
Backed Up Volumes
selection box
Lists the backed up volumes that are available to retrieve files from
on the selected backup target device.
You must select a backup volume before you can click Next to
continue with the retrieve operation.
(Continued)
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Display Component
Description
Retrieve destination
option buttons
Specify where you want to copy the files retrieved from the
selected backup target device:
Start/Cancel Retrieving
toggle button
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Display Component
Description
Displays the Set File History dialog for specifying the number of
backup versions that you want to keep for each file.
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Learning Center
Topic Buttons
Contact Us Link
Support Link
WD Store Link
Display Component
Description
Contact Us link
Overview
Backup
Retrieve
Uses your Web browser to connect to the user manual page for
WD SmartWare software at
http//www.wd.com/wdproducts/wdsmartware/um.asp.
Support link
WD Store link
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4
1
Backing Up Files
This chapter includes the following topics:
How the Backup Function Works
Backing Up Files
Backing Up Files
1. In the Backup Source area of the Home screen, select the device that has the files
you want to back up:
a. Use the backup source selector to specify whether you want to back up files
from a local hard drive or from a remote Dropbox folder:
By default, the computer option is selected and the computer icon signifies
that the backup source device will be either an internal hard drive or drive
partition, or a local direct-attached external hard drive:
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Selecting the Dropbox option displays the Dropbox icon to signify that the
backup source device will be a remote Dropbox folder:
b. If the selected backup source device has more than one internal hard drive,
multiple drive partitions, or external hard drives, use the backup source device
selector to select the one that you want to back up:
3. Click the Backup tab to display the Backup screen (see Figure 9 on page 23).
4. The initial/default configuration of the WD SmartWare software is for continuous
backups. If you want to configure scheduled backups, click Set Backup Frequency
to display the Set Backup Frequency dialog:
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b. Select the Hourly, Daily, or Monthly option and use the check boxes and
selection boxes to schedule your backups:
Selecting . . .
Performs a backup . . .
Hourly
Daily
Monthly
d. Click OK to save your schedule and close the Set Backup Frequency dialog.
6. On the Backup screen:
IF you want to back up . . . on the
selected backup source device,
THEN . . .
Proceed to step 7.
7. To back up all of the categories of files on the selected backup source device:
a. Verify that the backup mode is category and that Ready to perform category
backup appears at the upper-left corner of the Backup screen.
If the backup mode is file and Ready to perform file backup appears there, click
the Switch to Category Backup button and OK at the Switching Backup Plan
prompt.
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b. Click Advanced View to open the backup by categories selection box and verify
that the check boxes for all six categories are selected:
c. Select any cleared check boxes and then click Apply Changes to create a
custom backup plan and refresh the content gauges.
d. Click Enable Backup to begin backing up all categories of files on the backup
source device, at the specified backup frequency, and skip to step 11 on page 37.
Note: If you configured a scheduled backup at step 5 on page 31, the
WD SmartWare software adds a backup schedule reminder button to the
Backup screen:
Click Back Up Now if you want to bypass the schedule and run the
backup now.
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Clear the check boxes for the categories of files that you want to exclude
from the backup.
Select the check boxes for the categories of files that you want to include in
the backup.
d. Click Apply Changes to create a custom backup plan and refresh the content
gauges.
e. Click Enable Backup to begin backing up the selected categories of files on the
selected backup source device, at the specified backup frequency, and skip to
step 11 on page 37.
Note: If you configured a scheduled backup at step 5 on page 31, the
WD SmartWare software adds a backup schedule reminder button to the
Backup screen:
Click Back Up Now if you want to bypass the schedule and run the
backup now.
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9. To back up all of the files and folders on the selected backup source device:
a. Verify that the backup mode is file and that Ready to perform file backup appears
at the upper-left corner of the Backup screen.
If the backup mode is category and Ready to perform category backup appears
there, then click the Switch to File Backup button and OK at the Switching
Backup Plan prompt.
b. In the backup by files selection box, select the check box for the backup source
device:
c. Open the folder structure and verify that selecting the check box for the backup
source device automatically selected the check boxes for all of the files and
folders on the device:
d. Click Apply Changes to create a custom backup plan using your selections.
Note: Clicking Revert clears your recent selections and redisplays the prior applied
configuration.
e. Click Enable Backup to begin backing up all of files and folders on the selected
backup source devices, at the specified backup frequency, and skip to step 11 on
page 37.
Note: If you configured a scheduled backup at step 5 on page 31, the
WD SmartWare software adds a backup schedule reminder button to the
Backup screen:
Click Back Up Now if you want to bypass the schedule and run the
backup now.
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10. To backup selected files or folders from the selected backup source device:
a. Verify that the backup mode is file and that Ready to perform file backup appears
at the upper-left corner of the Backup screen.
If the backup mode is category and Ready to perform category backup appears
there, then click the Switch to File Backup button and OK at the Switching
Backup Plan prompt.
b. In the backup by files selection box, open the folder structure:
c. Select the check boxes for the individual files or folders that you want to back up.
Note that selecting a folder check box automatically selects all of the subfolders
and files in the folder.
d. Click Apply Changes to create a custom backup plan using your selections.
Note: Clicking Revert clears your recent selections and redisplays the prior applied
configuration.
e. Click Enable Backup to begin backing up the selected files or folders on the
selected backup source device, at the specified backup frequency, and proceed
to step 11 on page 37.
Note: If you configured a scheduled backup at step 5 on page 31, the
WD SmartWare software adds a backup schedule reminder button to the
Backup screen:
Click Back Up Now if you want to bypass the schedule and run the
backup now.
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- The blue background for categories of files in the content gauge for the backup
source device changes to yellow/amber for all of the files that have not yet
been backed up.
- The gray background for categories of files in the content gauge for the
backup target device changes to blue as the backup completes.
You can do other things with your computer, as the WD SmartWare software
backs up your files in the background.
The Enable Backup toggle button changes to Disable Backup for disabling the
backup.
12. Appearance of a backup successfully finished message means that the backup
completed normally.
If any files could not be backed up, the WD SmartWare software displays a:
Caution message indicating the number of files involved
View link that you can click to see a list of the files and the reasons they were not
backed up
Some applications and running processes can keep files from being backed up. If
you cannot determine why some of your files were not backed up, try:
Saving and closing all of your open files
Closing all running applicationsincluding your email program and Web browser
Important:
13. If you clicked Disable Backup at step 11, the disable backup confirmation prompt
reminds you that the WD SmartWare software runs your backup job in the
background so you can continue using your computer for other things during the
backup.
To continue, click either:
No to disregard your request and do not disable the backup
Yes to follow through with your request and disable the backup
14. If you backed up files by category and the backup source device has more than one
internal hard drive or multiple drive partitions, repeat the backup procedure for each
one.
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5
1
Retrieving Files
This chapter includes the following topics:
How the Retrieve Function Works
Retrieving Files
The retrieve destination devicethe backup source device that you want to copy
retrieved files to
The retrieve source devicethe backup target device that has the files you want
to retrieve
2. Select the backed up volume on the retrieve source device that you want to retrieve
files from.
3. Specify the destination where you want to copy the retrieved fileseither their
original locations on the backup source device or a special retrieve content folder.
4. Specify what you want to retrieveeither individual files and folders, or everything.
5. Retrieve the files.
Retrieving Files
1. In the Backup Source area of the Home screen, select the retrieve destination
(backup source) device that you want to copy retrieved files to:
a. Use the backup source selector to specify whether you want to copy retrieved
files to a local hard drive or to a remote Dropbox folder:
By default, the computer option is selected and the computer icon signifies
that the retrieve destination will be either an internal hard drive or drive
partition, or a local direct-attached external hard drive:
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Selecting the Dropbox option displays the Dropbox icon to signify that the
retrieve destination will be a remote Dropbox folder:
b. If the selected retrieve destination device has more than one internal hard drive or
drive partition, or multiple external hard drives, use the backup source device
selector to specify the one that you want to copy retrieved files to:
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IF you have . . .
retrieve source
(backup target) device
from either:
Different internal hard
drives or hard drive
partitions on the
backup source device
Different backup
source devices
In this case:
a. In the Backed Up Volumes selection box, select the
volume that you want to retrieve files from.
You cannot retrieve files from a device that does not have a
backup volume. Click the Home tab and return to step 2 on
page 38 to select the device that has the files you want to
retrieve.
a.
b.
Click Apply.
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6. In the Retrieve Some Files selection box, navigate through the folder structure to find the files
you want. You can also use the search box by typing the name (or partial name) of the file or
folder:
Select the Show older files check box to display the different backed up versions
of your files:
Select the Show deleted files check box to display backed up files that have
been deleted:
To find a file, type all or part of the file name in the search box and press the
Enter key to initiate the search.
To eliminate the search filter, delete all of the text in the search box and press
Enter.
Select the check boxes for the files or folders that you want to retrieve.
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The Retrieve screen displays a progress bar and a message indicating the
amount of data that has been copied to the specified retrieve location.
Files Not Retrieved message provides the number of files that were not
retrieved and a link to a failed-to-retrieve information screen. Click the View files
link to see the list of files and the reasons they were not retrieved.
Destination is full message means that the selected retrieve destination (backup
source) device does not have sufficient disk space to complete the retrieve.
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16
The WD Security icon on your desktop if you created one when you installed the
application
Start > (All) Programs > Western Digital > WD Apps > WD Security
2. If you have more than one supported drive connected to your computer, select the
one that you want to create a password for.
3. Read the warning about the possibility of data loss if you forget your password.
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4. Click the I understand check box to signify that you accept the risk.
5. Type your password in the Choose a password box, using up to 25 characters.
6. Retype your password in the Verify password box.
7. Type a hint to help remember your password in the Password hint box.
8. Select the Enable auto unlock for user: check box if you want the WD Security
software to remember your password for the selected drive on this computer.
9. Click Save Security Settings to save your password and enable hardware
encryption for your drive.
10. Click OK to close the Security has been enabled message.
CAUTION! After creating a password, the drive remains unlocked for as long as you
continue your current work session. Then the WD Security software:
Locks the drive when you shut down your computer, disconnect your drive, or your
computer goes into the sleep mode
Requires you to type your password to unlock the drive when you restart your
computer or reconnect your drive, UNLESS you selected the Enable auto unlock
for user: check box when you created your password
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Automatically if you only have only one locked drive connected to your computer
When you select the locked drive on either the WD Security or WD Drive Utilities
screen if you have more than one supported drive connected to your computer
The WD Security desktop shortcut icon if you created one when you installed the
application or Start > (All) Programs > Western Digital > WD Apps >
WD Security
The WD Drive Utilities icon on your desktop if you created one when you installed
the application or Start > (All) Programs > Western Digital > WD Apps >
WD Drive Utilities
2. If you have more than one supported drive connected to your computer, select the
one that is locked to display the Unlock Drive dialog.
3. On the Unlock Drive dialog:
a. Type your password in the Password box.
b. Click Unlock Drive.
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1. If the WD SmartWare Unlock your drive dialog does not appear automatically, click
the drive image above the Drive is locked message to display it:
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The WD Security desktop shortcut icon if you created one when you installed the
application
Start > (All) Programs > Western Digital > WD Apps > WD Security
2. If you have more than one supported drive connected to your computer, select the
one with the password that you want to change.
3. Type your current password in the Password box.
4. Select the Change Password option.
5. Type your new password in the Choose a password box, using up to 25 characters.
6. Retype your new password in the Verify password box.
7. Type a hint to help remember your new password in the Password hint box.
8. Select or clear the Enable auto unlock for user: check box to signify whether you
want the WD Security software to remember your new password for the selected
drive on this computer.
9. Click Update Security Settings.
10. Click OK to close the Security has been enabled message.
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CAUTION! After creating a password, the drive remains unlocked for as long as you
continue your current work session. Then the WD Security software:
Locks the drive when you shut down your computer, disconnect your drive, or your
computer goes into the sleep mode
Requires you to type your password to unlock the drive when you restart your
computer or reconnect your drive, UNLESS you selected the Enable auto unlock
for user: check box when you created your password
The WD Security desktop shortcut icon if you created one when you installed the
application
Start > (All) Programs > Western Digital > WD Apps > WD Security
2. If you have more than one supported drive connected to your computer, select the
one that you want to remove password protection from.
3. Type your password in the Password box.
4. Select the Remove security option.
5. Click Update Security Settings.
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17
Clicking:
Start > (All) Programs > Western Digital > WD SmartWare > WD SmartWare
Clicking the WD SmartWare desktop shortcut icon if you created one when you
installed the software:
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Right-clicking the drive icon on the WD SmartWare Home screen and then
clicking the Safely remove option:
Overheated.
Power down the drive and let it cool for 60
minutes. Power it back on, and if the problem
persists, contact WD Support.
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The WD Drive Utilities desktop shortcut icon if you created one when you
installed the application
Start > (All) Programs > Western Digital > WD Apps > WD Drive Utilities
The WD Drive Utilities desktop shortcut icon if you created one when you
installed the application
Start > (All) Programs > Western Digital > WD Apps > WD Drive Utilities
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The WD Drive Utilities desktop shortcut icon if you created one when you
installed the application
Start > (All) Programs > Western Digital > WD Apps > WD Drive Utilities
4. On the Diagnostics dialog, click the button for the test that you want to run:
SMART Status
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WD Drive Utilities provides two ways to erase your drive, depending on whether it is locked or
not:
IF your drive is . . .
AND you . . .
THEN see . . .
Not locked,
Locked
The WD Drive Utilities desktop shortcut icon if you created one when you
installed the application
Start > (All) Programs > Western Digital > WD Apps > WD Drive Utilities
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Using your computers file management utility to open the WD Unlocker virtual
CD and double-clicking the Unlock.exe application
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4. Click Erase Drive to display a warning about erasing all of the data on the drive:
5. Read the warning and select the I understand check box to signify that you accept
the risk.
6. Click Erase.
After the drive erase operation completes, go to http://support.wd.com and see
Knowledge Base answer ID 7 for information about downloading and restoring the WD
software and disk image on your drive.
Note: Erasing your drive also removes your password. If you still want to use a
password to protect your drive, you will need to re-create it after restoring
the WD software and disk image. (See Password Protecting the Drive on
page 43.)
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18
1. Click the Settings tab to display the Software Settings screen (see Figure 11 on
page 28).
2. On the Software Settings screen, click File History to display the Set File History
dialog:
1. Either create a new folder or determine which existing folder you want to use.
2. Click the Settings tab to display the Software Settings screen (see Figure 11 on
page 28).
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3. On the Software Settings screen, click Retrieve Folder to display the Set Retrieve
Folder dialog:
1. Click the Settings tab and Set Up Software to display the Software Settings screen
(see Figure 11 on page 28).
2. On the Software Settings screen, click Software Updates to display the Software
Updates dialog:
1. Click the Settings tab and Set Up Software to display the Software Settings screen
(see Figure 11 on page 28).
2. On the Software Settings screen, click Dropbox Account to display the Dropbox
Account dialog:
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Uninstalling on Windows XP
1. Click Start > Control Panel.
2. Double-click Add or Remove Programs.
3. Select the WD software that you want to uninstall:
WD SmartWare
WD Security
WD Drive Utilities
4. Click Remove.
5. Click Yes at the Are you sure... prompt.
WD SmartWare
WD Security
WD Drive Utilities
Uninstalling on Windows 8
1. Right-click the tile for the WD Software that you want to uninstall on the Start screen:
WD SmartWare
WD Security
WD Drive Utilities
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19
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10
1
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section
or visit our support website at http://support.wd.com and search our knowledge base for
more help.
TROUBLESHOOTING 63
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Q: What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or
hub?
A: USB 3.0 and USB 2.0 are backward-compatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at the USB 1.1 full speed
of up to 12 Mbps.
If your system includes a PCI Express slot, you can achieve USB transfer rates by
installing a PCI Express adapter card. Contact the card manufacturer for installation
procedures and more information.
TROUBLESHOOTING 64
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1A
You can use the Found New Hardware Wizard to install the SES driver either:
Automatically, if your computer is connected to the Internet
Manually, whether your computer is connected to the Internet or not
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1. On the Found New Hardware Wizard screen, select No, not this time to inhibit a
connection attempt to Windows Update:
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d. Click Next:
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You can use the Found New Hardware screen to install the SES driver either:
Automatically, if your computer is connected to the Internet
Manually, whether your computer is connected to the Internet or not
3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search
online this time only to allow Windows Vista to connect to Windows Update:
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1. On the Found New Hardware wizard screen, click Locate and install driver
software:
2. On the Found New Hardware - WD SES Device wizard screen, click Dont search
online:
3. At the Install the disc that came with your WD SES Device prompt, click I dont
have the disc. Show me other options:
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2. Under Computer Management (Local), click Device Manager > Unknown Device
and right-click Update driver software:
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5. Click Next.
6. When the installation completes, click Close:
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1B
Regulatory Compliance
FCC Class B Information
Operation of this device is subject to the following conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that
may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or
television reception. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, you
are encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by WD could void your authority
to operate this device.
ICES-003/NMB-003 Statement
Cet appareil numrique de la classe B est conforme la norme ICES-003 du Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of
Information Technology Equipment.
Approuv pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1:
Sret d'quipement de technologie de l'information.
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B
(B )
() ,
(Pb)
(Hg)
(Cd)
(Cr (VI))
(PBB)
(PBDE)
(4)
(4 pcs)
(4 pcs)
PCBA
USB
EMI
O:
SJ/T11363-2006
X
ST/T11363-2006
X
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of service. If
this Product requires maintenance, either contact the dealer from whom you originally
purchased the Product or visit our product support website at http://support.wd.com for
information on how to obtain service or a Return Material Authorization (RMA). If it is
determined that the Product may be defective, you will be given an RMA number and
instructions for Product return. An unauthorized return (i.e., one for which an RMA
number has not been issued) will be returned to you at your expense. Authorized returns
must be shipped in an approved shipping container, prepaid and insured, to the address
provided on your return paperwork. Your original box and packaging materials should be
kept for storing or shipping your WD product. To conclusively establish the period of
warranty, check the warranty expiration (serial number required) via
http://support.wd.com. WD shall have no liability for lost data regardless of the cause,
recovery of lost data, or data contained in any Product placed in its possession.
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Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WDs
specification therefor. The term of your limited warranty depends on the country in which
your Product was purchased. The term of your limited warranty is for 3 years in the
North, South and Central America region, 3 years in the Europe, the Middle East and
Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law.
The term of your limited warranty period shall commence on the purchase date
appearing on your purchase receipt. WD shall have no liability for any Product returned if
WD determines that the Product was stolen from WD or that the asserted defect a) is not
present, b) cannot reasonably be rectified because of damage occurring before WD
receives the Product, or c) is attributable to misuse, improper installation, alteration
(including removing or obliterating labels and opening or removing external enclosures,
unless the product is on the list of limited user-serviceable products and the specific
alteration is within the scope of the applicable instructions, as found at
http://support.wd.com), accident or mishandling while in the possession of someone
other than WD. Subject to the limitations specified above, your sole and exclusive
warranty shall be, during the period of warranty specified above and at WDs option, the
repair or replacement of the Product.
The foregoing limited warranty is WDs sole warranty and is applicable only to products
sold as new. The remedies provided herein are in lieu of a) any and all other remedies
and warranties, whether expressed, implied or statutory, including but not limited to, any
implied warranty of merchantability or fitness for a particular purpose, and b) any and all
obligations and liabilities of WD for damages including, but not limited to accidental,
consequential, or special damages, or any financial loss, lost profits or expenses, or lost
data arising out of or in connection with the purchase, use, or performance of the
Product, even if WD has been advised of the possibility of such damages. In the United
States, some states do not allow exclusion or limitations of incidental or consequential
damages, so the limitations above may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state.
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Index
A
Accessories, optional 3
Activation code required icon 18
Advanced backup area, Backup tab displays 23, 24
Alerts, flashing icon 51
B
Backed Up Volumes selection box 26
Backup
about backing up files 30
files content box 33, 34, 36
procedure 30
schedule reminder button 25
screens 23
initial 14
Backup source
computer icon 17, 18
content gauge
Backup tab displays 23, 25
Home tab display 17, 19
device selector 17, 20
Dropbox icon 18
selector 17, 20
Backup tab displays
advanced backup area 23, 24
backup source content gauge 25
backup target content gauge 25
description 16, 23
Enable/Disable Backup toggle button
23, 25
functional overview 15
Set Backup Frequency button 23
Set Backup Frequency buttons 25
Switch to Category/File Backup toggle
button 23, 25
Backup target
content gauge
Backup tab displays 23, 25
Home tab display 17, 20
device icons, Home tab display 17, 20,
21
device selector 21
Box contents 2
Browse button, Retrieve tab displays 26
C
CAUTION about
erasing the drive 54
lost passwords 43
preventing data loss when disconnect-
ing 51
your unlocked drive 44, 48
Change retrieve folder box, Retrieve tab
displays 26
China RoHS, environmental compliance
75
Compatibility with operating systems 3
Compliance, regulatory 74
Contact Us link 29
Content gauge
backup source device
Backup tab displays 23, 25
Home tab display 17, 19
backup target device
Backup tab displays 23, 25
Home tab display 17, 20
Converting drive format 63
Creating a password 43
D
Device display scroll pointers 22
Device locked icon 22
Diagnostics dialog 54
Disconnecting the drive 51
Disk image, downloading and restoring 57,
62
Drive
capacity used, WD Quick View icon 51
diagnostics and status checks 53, 54
disconnecting 51
formats, converting 3
handling precautions 4
sleep timer 52
status check, WD Quick View icon 51
Drive Erase dialog 55
Drive Utilities
Diagnostics dialog 54
Drive Erase dialog 55
Registration dialog 53
Sleep Timer dialog 52
Dropbox Account button 28, 59
Dropbox Login Required dialog 60
E
Enable/Disable Backup toggle button 23,
25
Environmental compliance, China RoHS
75
Erase Drive dialog 55
Erasing the drive 54
F
FCC Class B information 74
INDEX 77
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N
No writable partition icon 22
Handling precautions 4
Hardware 2
Help tab display
Contact Us link 29
description 29
functional overview 16
Learning Center topic buttons 29
Online User Manuals link 29
Support link 29
WD Store link 29
Home tab display
backup source computer icon 18
backup source content gauge 19
backup target content gauge 20
backup target device icon 20, 21
description 16
functional overview 15
I
ICES-003/NMB-003 compliance 74
Icons
activation code required 18
alerts, flashing 51
backup target device 17
computer 17, 18
device locked 22
Dropbox 18
free trial countdown 22
login credentials required 22
no writable partition 22
WD Quick View 50
Indicator light 4
Initial Backup screens 14
K
Kit contents 2
L
Launching WD SmartWare software 50
Learning Center topic buttons 29
LED indicator 4
Limited warranty 76
Login required icon 22
Q
Quick drive test 53
R
Reformatting the drive 62, 63
Register Drive dialog 53
Registering your drive 52
Regulatory compliance 74
Remote Dropbox account, configuring 59
Restoring the software disk image 57, 62
Retrieve
about retrieving files 38
destination option buttons 27
files option button 27
folder, specifying 58
procedure 38
Retrieve Folder button 28
Retrieve some files selection box 27
Retrieve tab displays
Backed Up Volumes selection box 26
Browse button 26
Change retrieve folder box 26
description 25
functional overview 15
Retrieve destination option buttons 27
Retrieve files option buttons 27
Retrieve some files selection box 27
Start/Cancel Retrieving toggle button
27
S
Safety compliance 74
Schedule backups, Select Backup Frequency screen 12
Security
Change Security dialog 48, 49
Set Security dialog 8, 43
Select
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WD
service, obtaining 75
Store, link 29
WD Apps Setup Wizard 6
WD Drive Utilities software
Diagnostics dialog 54
Drive Erase dialog 55
Registration dialog 53
screen 8
Sleep Timer dialog 52
WD Quick View icon 50
WD Security software
Change Security dialog 48, 49
screen 8
Set Security dialog 8, 43
WD SmartWare Pro upgrade screen 9
WD SmartWare software
Backup tab displays 15, 23
See also Backup tab displays
functional overview 15
Help tab display 16, 29
See also Help tab display
Home tab display 15, 16
See also Home tab display
Retrieve tab displays 15, 25
See also Retrieve tab displays
Settings tab display 16, 28
See also Settings tab display
Windows
uninstalling WD SmartWare software
from 61
uninstalling WD software 61
T
Temperature status, WD Quick View icon
51
U
Uninstalling WD SmartWare
from Windows 61
Uninstalling WD software 61
Unlocking the drive 44
from the virtual CD 46, 51
with the WD Security software 45
without the WD Security software 47
Upgrade to WD SmartWare Pro screen 9
USB interface 4
W
Warranty information 75
INDEX 79
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use
nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by
implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time
without notice.
Western Digital, WD, the WD logo, My Book, and My Passport are registered trademarks and My Passport Slim,
WD SmartWare, WD Drive Utilities, WD Security, and Data Lifeguard are trademarks of Western Digital Technologies, Inc.
Apple, Mac, OS X, and Time Machine are trademarks of Apple, Inc., registered in the U.S. and other countries. Other marks
may be mentioned herein that belong to other companies.
2013 Western Digital Technologies, Inc. All rights reserved.
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A.