Life Sciences Company Seeks Improved HR Service

Delivery
Abstract
This global developer, manufacturer and marketer of medical devices sought
Deloitte Consulting LLP's assistance in helping develop and implement a new
Human Resources (HR) Service Delivery Model based on industry-leading practices
that facilitated their business and HR strategies, while simultaneously helping reduce
costs and improve the operational efficiency of the HR function.
The Challenge
With 20,000 employees and revenues of more than $6 billion, this worldwide
developer, manufacturer and marketer of medical devices continues to expand
rapidly through acquisitions and organic growth in a highly regulated environment.
The companys HR function, processes and technologies were burdened with high
costs and inefficiencies. The HR model detracted from the companys ability to
integrate acquisitions and lacked the scalability to support growth plans. The
company engaged Deloitte Consulting's HR Transformation team to address these
issues. The project was chartered to help the company reach decisions about the
selection, implementation and operation of a leading practice HR Service Delivery
Model. Guiding principles included service quality, operational efficiency, timeliness,
cultural fit, scalability and cost.
How We Helped
The Deloitte Consulting team developed a comprehensive baseline of the current
cost
to
deliver
HR
services,
considered
the
estimated
cost
advantages/disadvantages of implementing a new HR Service Delivery Model, and
provided data to help the company decide whether or not to pursue the new HR
Service Delivery Model.
To help reduce costs while increasing efficiencies and value, the company decided to
redesign its HR Service Delivery Model and to outsource non-strategic, transactional
processes and supporting technologies. Deloitte Consulting helped define the scope
of HR services to outsource and help develop a high-level view of the retained HR
function. The team facilitated the vendor selection, due diligence and contracting
processes. Once the outsourcing contract was signed, Deloitte Consulting provided
program management and change management support during the detailed design
of and transition to the outsourced HR Service Delivery Model. The team worked
hand in hand with both the company and the selected outsourcing vendor.
Solution
By implementing a leading practice HR Service Delivery Model, the company
achieved significant cost savings. They also improved their focus on strategic, valueadded HR services, rather than routine, administrative transactions. The introduction

of integrated HR systems increased reporting capabilities and access to data for

company decision makers.

How you do your assignment? You have to insert the key elements in the
consulting process. This is just an example. Lets say you are the
consulting service which in this case is Deloitte
Entry
Global developer, manufacturer and marketer of medical devices
approach you as the consultant to help develop and implement a new
Human Resources (HR) Service Delivery Model based on industry-leading
practices that facilitated their business and HR strategies, while
simultaneously helping reduce costs and improve the operational
efficiency of the HR function.
Diagnosis
the problem when you start preview the existing developers HR process.
In this case is the challenge
You may include the key elements let say lack of policies and practices
Planning
Include the key elements of human resource audit, human resource
planning
Implementation
Base on how we helped and the solution in this case
Include recruitment and selection, motivation and remuneration, human
resource development
Termination
You may include the key element monitoring on labour-management
relations

#It is great if you can find a real case and give your own advise base on
the key elements as the example. However may use case study and
manipulate it so that you can answer the all the key elements. The marks
given base on your creativity how you advise using the key elements and
it is better to use real case.