Sean Phillips

571-339-9661 • sean_phillips@hotmail.com
Summary:
An innovative executive with over 19 years of progressive responsibility in company-wide strategic business
development, product development, technical innovation and P/L responsibility.
• Set IT strategic vision for long-term objectives coupled with a practical ability to identify and address
short-term needs.
• Solid track record in taking new products to market.
• Proven success in executing projects, hiring staff and managing vendors.
• Ability to implement logical methodology into undocumented processes where appropriate
• Skilled in social media strategy, marketing, and management
• Experienced in Customer Experience Management (CEM) and Voice of the Customer (VOC)
implementation and strategy
• Extensive background in executing large-scale product, operational, and technical plans.
• Accomplished Architect of successful Internet technology based systems.
• Proven expertise at increasing efficiency and quality of application system delivery
• Skilled negotiator with extensive history with major vendors and outsourcers.

Professional Experience
Clarabridge, Reston, VA
July 2008 - December 2009
VP of Product Management
Mr. Phillips led the selection, prioritization, and specification for the features and functionality in the
Clarabridge text mining platform. Clarabridge is the leading provider of text analytics solutions that improve
customer experience management (CEM). Mr. Phillips' responsibilities included leading product strategy,
product development initiatives, key vendor OEM relationships, sales curriculum development, and product
training. Since Mr. Phillips has been in his role all of Clarabridge's software releases have been on-time and
on-specification. Mr. Phillips helped Clarabridge triple revenue in 2008.
Duties include:
• Managed daily activities of the product management group. This included implementing
accepted best practice business processes in the Product Management group from an ad-hoc methodology
that was used previously
• Interfaced closely with sales, strategy, and services to help prioritize new product features
and offerings and refine marketing strategy
• Translated deep customer and market understanding into a clear product vision & road
map
• Worked closely with Engineering to deliver the best releases possible - meeting the needs
of customers and prospects while aligning to the overall company vision
• Worked closely with other corporate functions - marketing, support, etc. - to deliver an
excellent end-to-end customer experience
• Actively analyzed data (business, usage, market) to make informed product decisions
• Made formal presentations and conducted group discussions for a broad range of technical
and customer audiences.
• Led the customer steering committee and responsible for the online customer forum

Vetinsite.com, Silver Spring, MD

October 2005 - May 2008
CIO / CTO
Mr. Phillips was responsible for product management (PM), software development (SD), IT infrastructure,
and day-to-day operations of VetInsite. Duties included:
▪ Managed daily activities of the software development group
▪ Ran business intelligence projects and defined BI products
▪ Set and managed performance metrics for the Product Management and Software
Development groups to ensure the best possible service for PetPortals clients.
▪ Launched multiple new SaaS products in 2007 that now add over $1.8 million a year in
revenue
Sean Phillips PO Box 2071 • Merrifield, VA 22116 • 571-339-9661 page 1 of 4
 ▪ Migrated and upgraded IT infrastructure to an enterprise level solution
▪ Implemented accepted best practices business processes in the PM and SD groups while
growing the business 100% year over year.

Edmunds.com, Los Angeles, CA

September 2004 - September 2005
Executive Director of Software Engineering
Ran the Software Engineering Group for Edmunds.com with a team of 35 reports in an J2EE, BEA
Weblogic, and Oracle 9i environment. Responsible for the technical architecture, design, and vision of
Edmunds.com web site. The efficiency of the group increased while also increasing the quality of the code
released into the production environment. In addition average page load times decreased from an average
of 7 to 10 seconds to less than 3 seconds. Duties include:
▪ Managed day-to-day activities of the software engineering group
▪ Set the technical vision and direction of the group
▪ Assist the business with the selection and prioritization of features and functionality for all
Edmunds.com online properties, including SEO and Web 2.0 solutions
▪ Set the technology and methodology followed by the Software Eng group

Digex, Laurel, MD
November 2001 - September 2004
Director of the Software Engineering Group
Ran the Software Engineering Group (SWE) for Digex. Managed the developers, project managers, graphic
artists, and SEs for a total of 36 direct reports. Responsibilities included the technical architecture, design,
and vision of Digex’s Customer Portal, ClientCentral (CC), and all proprietary software used by Digex’s
customers. While under my guidance the Customer Portal was consistently ranked in the top 2 positions in
TierOne’s rankings of XSP customer portals and was also ranked most functional by TierOne.
After MCI acquired Digex, I took over owning marketing, product mix, and technical strategy and vision for
the Commerce Line of Business (LOB) for Digex. Ran a portfolio of over $40 million a year with a matrixed
organization to drive revenue and profitability for the Commerce LOB. Duties included:
▪ Lead the selection and support of strategic alliances and partners for the LOB
▪ Create and price B2B and B2C commerce solutions for Digex
▪ Responsible for marketing and demand generation for all Commerce solutions

Etensity, Tysons Corner, VA

August 1999 - May 2001
Chief Technology Officer (CTO)
Provided technical strategy and vision for the company. Lead engagements utilising Microsoft technologies
(CMS, Commerce Server, MS SQL, etc.), Interwoven, MicroStrategy, and other solutions. Duties included:
▪ Lead the selection and support of strategic alliances and partners (i.e. Microsoft, BEA,
Interwoven)
▪ Executive sponsor of the Microsoft strategic alliance
▪ Lead the Sales Support Group (SSG) providing the technical and business support to the
BDMs required to successfully sell a technical services solution
▪ Created Etensity’s development methodology and standard operating procedures (SOPs)
▪ Lead the Technical Architecture Committee (TAC) whose purpose was to create and
maintain the coding and development standards
▪ Opened multiple branch offices including Etensity’s NYC and Munich, Germany office

NDC Group, Alexandria, VA

October 1997 - August 1999
Senior Manager
Senior Manager in NDC’s eCommerce business practice. In less than one year, the business practice grew
from approximately $125,000 in monthly billings to over $700,000 per month. Responsible for managing all
aspects of the practice including:
▪ Ultimately responsible for the delivery of all products and services
▪ Client management
Sean Phillips PO Box 2071 • Merrifield, VA 22116 • 571-339-9661 page 2 of 4
 ▪ Managed teams of 4 to 8 consultants who working on multiple development projects.
Responsible for the full SDLC of e-commerce applications.

Gateway, North Sioux City, SD

January 1996 - October 1997
Manager Internet Department
Managed the Internet Department from near inception to one of the most successful sites on the Internet.
Hits to the Web site increased to over a million a day, online sales increased 6 fold, and the number of Web
pages developed doubled. Managed a major facelift to the site even while the Department downsized from
22 to 12 personnel. Duties included:
▪ Developed the strategy to leverage the Internet to improve the customer experience
▪ Managed the web development / maintenance process
▪ Defined the department’s vision and direction based on market and company requirements

Earth Technology, Inc., Alexandria, VA

April 1991 - January 1996
Senior Environmental Scientist
Senior Scientist in charge of individual field projects. Led field site visits to large Department of Defense
sites, with teams of two to twelve members, to assess environmental compliance with federal and state laws
and regulations.

BCM Engineers, Reston, VA

May 1989 - April 1991
Environmental Scientist
Scientist participating in multiple field visits to commercial and government locations within the continental
United States. Participated in the collection of building material, soil and water samples during
environmental feasibility studies and site assessments.

Education
University of Kansas, Lawrence, KS 1989 BGS in Environmental Studies
University of Maryland UC, Aldephi, MD 2008 Masters of Science of Technology Management

Certifications and Training

· Pragmatic Marketing Certified, 2009
· Salesforce Administrator Workshop, 2007
· Microstrategy Certified Project Designer, 2007
· PMI member
· Graduate level Certificate for the Strategic Management of Technology and Innovation, 2007,
University of Maryland

International Experience
· Opened branch office in Munich, Germany for Etensity
· Lived in Frankfurt, Germany from 1978 to 1984

Technical Expertise

Methodologies Platforms/Middleware
·Extreme Programming and Scrum ·J2EE
·RUP ·MS .NET
·ITIL ·Web Services
·Enterprise Architecture ·B2B/B2C eCommerce platforms
·SOA

Sean Phillips PO Box 2071 • Merrifield, VA 22116 • 571-339-9661 page 3 of 4

References on request

Sean Phillips PO Box 2071 • Merrifield, VA 22116 • 571-339-9661 page 4 of 4