1. Are you aware of plastic money?

COMMENT:
From the sample of 50, 50(100%) peoples are aware about the plastic money.

2. Which kind of service do you use?

Comment :
From the sample of 50, 34(68%) peoples use the debit card, 16(32%) peoples use the credit card
with limit amount.

3. Which bank card you prefer most?

Comment :
From the sample of 50, 4(8%) peoples prefers the ICIC bank card, 5(10%) peoples prefer the
AXIS bank card, 14(28%) peoples prefer the HDFC bank card, 6(12%) peoples prefer the IDBI
bank card, 15(30%) peoples prefer the SBI bank card, 6(12%%) peoples prefer the CITI bank
card.

4 .Frequency of using credit/debit card in a month?

Comment :
From the sample of 50, 48(96%) peoples use the credit/debit card in every after the 5 days,
2(4%) peoples use the credit/debit card in every after the 4 days.

Are you satisfied with the services provided by bank?

Comment :
From the sample of 50, 50(100%) peoples are satisifed with the service provided by bank.

5.Transaction carry out by debit/credit card ?

Comment :
From the sample of 50, people follows the transactions in following manner i.e48 % in bill
payment , 26% in online phone bill, 14% in E-Shopping, 12 % in purchase of daily items and 0%
in None.

How many types of credit card you known?

Comment :
From the sample of 50,40% of people are of Master card , 36% about Visa Card , 24% about
American Express.

Are you aware of threats of using debit card ?

Comment:
From the sample of 50, 44% of people in Online Banking, 32% in Pin Compromise , 24 % in
Skimming Device and % in None.

For payment of any product which mode of payment you will prefer?

Comment : From the sample of 50, people mostly prefer in Debit Card i.e 50% , Credit Card in
20% and In Cash 30%.

How much time do you think will Indian take to get fully dependent an credit/debit card?

Comment :
From the sample of 50, 70% people thinks in 5 Yrs, 26% in 10Yrs , 4 % in 15Yrs and 0% in
more than 15 % in more than 15 Yrs.

What would you think the minimum age of applying for a debit/credit card?

Comment : From the sample of 50, 100% people think is the minimum age for applying in Debit
Cards.

Do you think using of credit/debit cards is safe for any transaction?

Comment : From the sample of 50, 84% of people think using the Credit / Debit Cards is safe
whereas remaining 16% thinks its not Safe.

Are you aware of how many transaction is your free and after that what are charges you have to
pay?

Comment:

From the sample of 50,6(12%) peoples are aware that the transaction charge is Rs. 20, 42(84%)
employees are aware that the transaction charge is Rs. 30, 2(4%) peoples are aware that the
transaction charge is Rs. 30

Are you aware of withdrawal of cash credit limit of credit cards?

Comment : From the sample of 50, 44% of people are aware and 56% are not aware.

Are you aware that what is the charged by the bank on cash withdrawal in your credit card

Comment: From the sample of 50, 22(44%) peoples aware that how much bank is charged on

cash withdrawal in our credit card, 28(56%) peoples do not aware that how much bank is
charged on cash withdrawal in our credit card.

Are you aware that how much cash you withdrawal from debit card per day

Comment:
From the sample of 50, 50(100%) peoples aware that how much cash is withdrawal from debit
card per day.

Are you aware that you can generate your pin code of your credit card

Comment:
From the sample of 50, 12(24%) peoples are aware that they can generate pin code of our credit
card, 38(76%) peoples do not aware that they can generate pin code of our credit card.

Which is the most convenient option in term of safety

Comment:
From the sample of 50, 12(24%) peoples feels that payment by debit/credit card is the best
option in terms of safety, 28(56%) peoples feels that payment by demand draft is the best option
in terms of safety, 10(20%) peoples feels that payment by cash is the best option in terms of
safety.

Do you feel the need of customer grievance cell in banks

Comment:
From the sample of 50, 50(100%) peoples feels the need of customer grievance cell in banks.

Do you feel the Know Your Customer (KYC) norms are important at bank level

Comment:
From the sample of 50, 50(100%) peoples feels the known your Customer (KYC) norms are
important at bank level.