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EMOTIONALINTELLIGENCEAUDIOSCRIPT
ListentoanextractfromalecturebyaProfessorataBusinessSchool.
Optionalexercise ListenanddecidewhetherthesestatementsareTrueorFalse:(Answersbelow)
1.
2.
3.
4.
5.
6.
7.
8.
ItsbettertosayImunhappythanthissituationisgettingonmynerves.
Thoughtsandfeelingsarenotthesamethingandweexpressthemdifferently.
Ifwefeelangrybecauseofsomebodysbehaviourweshouldsayyouaremakingmeangry.
Weshouldalwaysthinkabouthowotherpeoplemightfeel.
Ourownfeelingsshouldbemoreimportantthanthefeelingsofothers.
Itisimportanttothinkinapositiveway.
Weshouldnotconcernourselveswithmakingotherpeoplefeelbetter.
Ifpeopledonttakeyouseriously,trytalkingtothemandtrytomakethemunderstandyourfeelings.
Nowletstakealookatsomewaysinwhichwecanincreasethelevelsofourownemotionalintelligencesothat
employerswillbefightingoverus! [laughter]
Thefirststepistolabelourownfeelingsratherthanlabellingsituationsorotherpeople. Weshouldsaythings
likeIfeelangryinsteadofthisisaridiculoussituation.
Secondly,itisveryimportanttoknowthedifferencebetweenathoughtandafeeling.Intermsoflanguagewe
expressthoughtsbysayingIfeellikeorIfeelas ifbutforfeelingswesayIfeelandthenafeelingword,an
adjectivehappy,angry,frustrated.
Nextandthisisacrucialpointweshouldtakemoreresponsibilityforourfeelings.Insteadofsayingyouare
makingmejealousweoughttosayIfeeljealous.
Afterthisweneedtolearnhowtouseourfeelingstohelpusmakedecisions.AskyourselvesHowwillIfeelifI
dothis?orHowwillIfeelifIdont?
Anotherimportantissuehereisrespect.Wehavetorespectthefeelingsofothers.Weshouldaskourselves
questionslikeHowwillthispersonfeelifIdothis?
Andofcourseitisntenoughtojustrespectthefeelingsofothers.Wehavetoshowothersthatwecare.Wedo
thisthroughempathyandunderstanding.Andweshouldacceptpeoplesfeelings.Theyareasjustasvalidas
ourown.
Thenwecometoenergy.Weneedtoturnangerintoenergyanduseittotakeactionproductiveactionthatit.
Finally,aftergettingusedtounderstandingandanalysingouremotions,weshouldpractisegettingapositive
valuefromthem.AskyourselvesHowdoIfeelandwhatcouldhelpmefeelbetter?anddontforgetthose
aroundyouhowdoyoufeel?andwhatwouldhelpyoufeelbetter?
TosumupIamgoingtoleaveyouwithtwopiecesofadvice.
Dontcriticize,advise,controlorlectureothers.Justlistenwithempathyandinanonjudgementalway.
Andwhataboutpeoplewhoinvalidateyou?Easyavoidthem.Andwhenitisntpossibletoavoidthem
altogether,trytospendlesstimewiththemanddontletthemgettoyou.
FollowthisadviceandIamsurethatyouwillsoonincreaseyourEQlevel.Youwillfeelhappierandmore
positiveandhopefullythiswillruboffonthosearoundyou.
Answers
1T,2T,3F,4T,5F,6T,7F,8F
www.britishcouncil.org/professionals.htm
TheBritishCouncil,2007
TheUnitedKingdomsinternationalorganisationforeducationalopportunitiesandculturalrelations. WeareregisteredinEnglandasacharity.