HARRODS

Marketing & Advertising
Brand Guidelines

HARRODS BRAND GUIDELINES

These guidelines contain all the tools and resources you will need to maintain
the Harrods brand identity successfully, including precise information and
practical examples. For quick access to individual sections or pages please
see the contents page. High-resolution artwork is also available in a range
of downloadable formats.
Great brands are made through the commitment of everyone who works
with them. Whatever your relationship with Harrods, your willingness
to use these guidelines is important. How you implement them makes
a difference and will significantly help Harrods build upon its reputation.
We’re all guardians of this historic brand and in treating its identity with
impeccable care and consistency, we protect the Harrods name, ensuring
success and longevity.

HARRODS BRAND GUIDELINES | CONTENTS

CONTENTS
1 CORE BRANDING

4 STYLE GUIDE

6 CO-BRANDING

1.0

THE HARRODS LOGO

4.0

6.0

1.1

LOGO OPTIONS

4.1 HOUSE STYLE A-Z

1.2

LOGO RULES

1.3 COLOUR PALETTE
1.4

LOGO COLOURS

2 TYPOGRAPHY

HARRODS’ TONE OF VOICE

BY APPOINTMENT

6.5

BRAND EMAILERS

5.1 THE GIFT BUREAU

6.6

CONTACTS & COMMUNICATIONS

5.0

2.1

GILL SANS MT

5.3 PRIVATE SERVICE SUITE

2.2

PC USERS

5.4

THE STUDIO

5.5

HARRODS CONCIERGE

CORPORATE SERVICE

3 CORE VISUAL BRANDING

5.6 HARRODS ESTATES

3.0

5.7

3.2

STATIONERY

3.3 EMAILS
3.4 PRESENTATIONS

6.3 INVITATIONS
BRAND MAILERS

5.2

3.1 THE HARRODS SALE

ADVERTISING

6.4

2.0 ITC NEW BASKERVILLE

ADVERTISING

6.1 THE HARRODS BRAND BAND
6.2

5 SERVICES &
ASSOCIATED BRANDS

ESSENTIALS

HARRODS BANK

HARRODS BRAND GUIDELINES | CONTACT

CONTACT
For further information on Harrods Advertising and Marketing Brand Guidelines, please
email your queries to the Harrods Brand Guardians at:

brand@harrods.com

collaborative. Core branding is at the root of all internal and external communication and maintains the traditional branding foundations from which all other third party. the Harrods identity would not be what it is today. . service specific and associated-branded communication follow.1 | HARRODS BRAND GUIDELINES | CORE BRANDING CORE BRANDING Core branding is the overarching term for any piece of communication produced in-house for Harrods Ltd which doesn’t require any third party. Without this principal starting point. associated brand (sub brands such as BY APPOINTMENT) or external input.

It unites all the business elements and ensures that the Harrods brand stands out against global competitors.0 | HARRODS BRAND GUIDELINES | CORE BRANDING | THE HARRODS LOGO THE HARRODS LOGO Our logo and corporate colours are essential elements of Harrods’ visual identity. For this reason. If you need any help or advice about the Harrods Brand Guidelines. The iconic Harrods logo has changed very little in the last 40 years. . the logotype must never be redrawn or altered in any way. The logo is confident.com. please contact the Harrods Brand Guardians at brand@harrods.1. Its distinctive script style is the most important element of our visual identity and the most potent symbol of our brand and heritage. effective. No other elements should therefore be used in direct contact with this logo as this will only serve to weaken the strength of the message. Your commitment to ensuring they always appear as shown in these guidelines will protect the integrity of the Harrods name and ensure we create the best results. simple and above all.

ORIGINAL LOGO HARRODS EXCLUSIVELY LOGO HARRODS LIMITED EDITION LOGO Limited Edition UK SIGN OFF (WEB & TEL) INTERNATIONAL SIGN OFF must be present once on all UK publications must be used once on international publications and Harrods Rewards HARRODS EXCLUSIVELY SIGN OFF HARRODS EXCLUSIVELY WITH INTERNATIONAL SIGN OFF must be present once on all UK publications must be used once on international publications and Harrods Rewards HARRODS DIRECT SIGN OFF HARRODS EXCLUSIVELY WORLDWIDE SIGN OFF must be present once on all UK publications must be used once on international publications and Harrods Rewards . they can incorporate a variety of web addresses and telephone numbers (web & tel) as below. Although they are all centred upon the original logo. Please ensure you check which logotype is appropriate to your communication before selecting.1.1 | HARRODS BRAND GUIDELINES | CORE BRANDING | LOGO OPTIONS LOGO OPTIONS Alternative Harrods logotypes are used for different styles of communication.

5mm 33mm 1C 1C C . simply by creating and protecting an invisible clear zone around it. the logo should be centred on the axis. The sizes1T indicated below provide a guide to print production of the Harrods logotype when used Talone and also in conjunction with the sign off. as illustrated below. 1H It can be most effectively centred using the optical centre as we have shown below.5H 1T T H 1T 1T Geometric centre Optical centre Geometric centre Optical centre 0.1H 1. methods and materials will affect the final size. Where possible. The reproduction medium. This is a minimum recommended clear zone area – more space will always aid visibility. Do not centre the logo on the axis using the geometric centre line as this will make it appear too far to the right. We can maximise visual 1B impact. The logotype is our icon and always occupies its own space. therefore on every occasion these elements should be checked thoroughly to ensure that quality and legibility is of the highest standard.5H MINIMUM SIZE OF LOGO 1T The Harrods sign-off can appear with or without the web & tel.2 | HARRODS BRAND GUIDELINES | CORE BRANDING | LOGO RULES 1B 1H 1B 1H H B LOGO RULES CLEARANCE ZONE 1H The unique script of the Harrods logotype has its own idiosyncrasies and symmetry. 1T 1T 20mm 46. rather than by measurement. using the optical centre. 0. The size of this zone is determined by the height of the ‘H’ of the Harrods (as a unit of measurement H).5H 0.5H 1T 0. 1B An invisible clear zone protects the logo.

SILVER SALE RED GOLD FOIL SILVER FOIL PANTONE 8001c C:44 M:35 Y:37 K:21 R:125 G:127 B:126 C:0 M:100 Y:100 K:40 R:158 G:11 B:15 LUXOR 220 ALUFIN Special Please DO NOT attempt to visually colour match from print-outs or on-screen colours. They too must be used carefully to complement and enrich our strong brand identity­. Geometric centre Optical centre . METALLIC GOLD BLACK HARRODS GREEN PANTONE 871c C:20 M:25 Y:60 K:25 R:131 G:127 B:68 PANTONE 6 C:0 M:0 Y:0 K:100 R:29 G:29 B:27 PANTONE 574c C:58 M:22 Y:98 K:79 R:58 G:75 B:1 THE SUPPLEMENTARY COLOUR PALETTE Our secondary colours shown below can be used in combination with our core colours. The three colours below are Harrods primary colours – the core colour palette.1. introducing subtle differentiation and variety to applications. as printing conditions and screen resolution may result in variations in colour shade. It is important they are used carefully on core items so that they remain powerful and effective brand elements. they are strong brand signifiers and are fundamental to brand identity.3 | HARRODS BRAND GUIDELINES | CORE BRANDING | COLOUR PALETTE ­­THE CORE COLOUR PALETTE . For accurate colour matching use the correct Pantone or CMYK colour reference. Used in combination.

practical solution. NB: The Harrods logotype should never appear in any other colour or pattern other than those outlined on this and the previous pages. or there are issues with legibility or budget. These three colours form a strong and well recognised visual identity and they should always be used for items requiring core branding creative.1. Geometric centre . Pantone 574c (Harrods Green) and Pantone Black 6. the logotype can appear in Pantone Silver 8001 and White. As a secondary option.4 | HARRODS BRAND GUIDELINES | CORE BRANDING | LOGO COLOURS LOGO COLOURS SECONDARY COLOURS The primary colour palettes for the logotype are Pantone Gold 871c. When the logotype needs to be small. black or white options are a simple.

whatever the background. .4 | HARRODS BRAND GUIDELINES | CORE BRANDING | LOGO COLOURS LOGO ON BACKGROUNDS Great care should be taken when using the logo against different backgrounds. and consequently visibility may be compromised. On light colour backgrounds it is recommended that the logotype in Black is used. On dark photographic backgrounds it is recommended that the logotype in White is used. On dark colour backgrounds it is strongly recommended that the logotype in White is used.1. Using the logotype in Silver or White on light backgrounds is not advisable due to the lack of contrast. and consequently visibility may be compromised. On light photographic backgrounds it is recommended that the logotype in Black is used. Following these simple rules will ensure it remains a visible and effective branding device. Try to ensure that the area of the photograph where the logotype sits is not too busy and is of a consistent tone. Try to ensure that the area of the photograph where the logotype is placed is not too busy and is of a consistent tone. Using the logotype in Silver or White on light backgrounds is not advisable due to the lack of contrast.

.2 | HARRODS BRAND GUIDELINES | TYPOGRAPHY TYPOGRAPHY Typography is a fundamental element in creating and protecting Harrods distinctive brand identity. Web and telephone numbers always appear in Baskerville font. infusing everything with the essential Harrods look and feel. It is also a powerful brand signifier in its own right. bringing personality and consistency to all communication. Harrods branding always appears in one of two type fonts – New Baskerville or Gill Sans MT. It is a subtle and more complex element than the logotype or colour palette.

These include corporate communications and signs. however this should always be incorporated as a jpeg and never typed in manually.0 | HARRODS BRAND GUIDELINES | TYPOGRAPHY | NEW BASKERVILLE ITC New Baskerville New Baskerville New Baskerville Italic ABCDEFGHIJKLMNOPQRSTUVWXYZ ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 123456789012345678901234567890 New Baskerville Bold New Baskerville Bold Italic abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz New Baskerville is one of our two primary typefaces. In the Harrods logo where the web address and telephone number is included. For this reason it is used for applications relating to the core of the business. It is also employed to provide emphasis in body copy set in New Baskerville only. New Baskerville Italic is reserved purely to provide emphasis in body copy.2. only the ITC version is to be used. It can also be used for headlines or body copy. New Baskerville Bold Italic is reserved purely to provide emphasis in body copy set in New Baskerville and New Baskerville Italic. or for captions supporting images. please note that for all Harrods material. . The New Baskerville font is available in a variety of brands. New Baskerville is used. New Baskerville Bold is reserved for headings and sub-headings.

images and illustrations. It can be used for headlines or body copy. or for captions accompanying pictures. . Gill Sans MT Italic is reserved purely to provide emphasis in body copy. These include corporate communications and signs. It is also employed to provide emphasis in body copy set in Gill Sans MT Light only. images and illustrations. or for captions accompanying pictures. Gill Sans MT Light Italic is reserved purely to provide emphasis in body copy. In addition it is ideal for body copy that has been reversed out of a solid colour.1 | HARRODS BRAND GUIDELINES | TYPOGRAPHY | GILLSANS Gill Sans MT Gill Sans MT Light Gill Sans MT Light Italic abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 123456789012345678901234567890 Gill Sans MT Gill Sans MT Italic abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 Gill Sans MT Light is one of our two primary typefaces.2. Gill Sans MT is the boldest Gilll Sans MT used. For this reason it is used for applications emanating from the core of the business. It is reserved for headings and sub-headings.

Whether it’s a letter to a Business Unit Director or an email to an external Brand Manager. Arial Times New Roman Times New Roman abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 Arial Bold Times New Roman Bold abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 Arial Italic Times New Roman Italic ABC D EFGH IJK L M N OP QR S T U V WX Y Z ABCDEFGHIJKLMNOPQRSTUVWXYZ 123456789012345678901234567890 123456789012345678901234567890 abcdefghijklmnopqrstuvwxyz abcdefghijklmnopqrstuvwxyz .2 | HARRODS BRAND GUIDELINES | TYPOGRAPHY | PC USERS TYPOGRAPHY FOR PC USERS The vast majority of Harrods in-house communication is carried out on PC computers.2. With this in mind. two standard fonts are applicable across all email and online communication: Arial and Times New Roman. all staff using PCs should adhere to these fonts when corresponding via email.

This does not include the associated brand communications.3 | HARRODS BRAND GUIDELINES | CORE VISUAL BRANDING CORE VISUAL BRANDING Harrods’ Core Visual Branding dictates the rules for every piece of communication which represents and emanates from the essential brand – Harrods. This means internal and external communications which could be departmental brochures. The Harrods core branding guidelines are fundamental to the visual identity of the brand and must be followed strictly as laid out in the following pages. business cards and so on. plasmas. . editorial and advertorial pieces as well as fundamental in-store elements including the Store Guide. signage.

paying particular attention to the placement of the Harrods logotype as well as colours and fonts used.0 | HARRODS BRAND GUIDELINES | CORE VISUAL BRANDING | ADVERTISING ADVERTISING­ All Harrods advertising must follow these template formats. FJ&W ad-Men'sFitness 16/4/09 13:22 Page 1 7786_DIAd_SunTimesStyle_11May 7/6/09 15:44 Page 1 8224_Hello mag Elie Saab ad 336x246:. 07/08/2009 3:09 pm p Page 1 Elie Saab wear by Evening Starring ery by Pascal ell and Jew LECTURE SERIES IN ASSOCIATION WITH THE FINE JEWELLERY & L U X U R Y WAT C H E S .3.

1 | HARRODS BRAND GUIDELINES | CORE VISUAL BRANDING | THE HARRODS SALE THE HARRODS SALE The Harrods Sale happens twice yearly.30am – 6pm Mon – Sat 10am – 9pm MKT0125_SaleAd_SaleStarts_TimesSouth_170x264_13June13. Sun 11. there is a distinct set of guidelines for all communications that refer to the Sale.3. THERE IS ONLY ONE SALE STARTS THIS SATURDAY AT 9am SALE OPENING TIMES Saturday 15th June 9am – 9pm Then. once in June/July and again in December/ January. During this period.indd 1 11/06/2013 16:19 .

All of these templates can be found on the Y:Drive in a folder marked Brand Guidelines.3. Letterhead Memo Fax To From To From Company Title/Dept Company Title/Dept Fax Number Fax Number Pages Telephone Number Pages Telephone Number Date Date Reference Reference Memo Fax . Use font Times New Roman for headings in 12pt and Arial for body copy in 10pt.2 | HARRODS BRAND GUIDELINES | CORE VISUAL BRANDING | STATIONERY STATIONERY All communication must follow these template formats which all Harrods employees are expected to adhere to.

The Harrods address should always run along the bottom of the card. job title. The person’s name. CHRISTINA HEALY Lead Designer & Brand Guardian Creative Tel: +44 (0) 20 3626 7560 • Fax: +44 (0) 20 3626 7896 christina. department. email and telephone numbers all flow in line sequence beneath the Harrods logo. 68 Hammersmith Road. Fifth Floor.3. London W14 8YW Name Job Title Department Email Address Contact Numbers Address .healy@harrods. Clarity and accuracy are key.2 | HARRODS BRAND GUIDELINES | CORE VISUAL BRANDING | STATIONERY BUSINESS CARDS Harrods business cards serve the important function of communicating essential employee information and also to demonstrate our core branding aesthetic to external associates.com Harrods Ltd.

however it is of utmost importance that all emails sent from representatives of Harrods retain a distinct sense of professionalism and formality. London W14 8YW Tel: +44 (0) 20 3626 7560 | Fax: +44 (0) 20 3626 7896 | harrods. All emails must be written using a default of Arial font in 12pt in black or grey. Please ensure grammatical accuracy and that all emails are spellchecked before being sent (this can be set as an automatic preference). 68 Hammersmith Road.3. Fifth Floor.com Address Contact details | Web address . Emails are often seen as a less formal method of communication. EMAIL – SIGN-OFF All emails sent must have a default sign off setting (often referred to as signature) which must precisely replicate the example below: Christina Healy Lead Designer & Brand Guardian HARRODS | Store Image | Creative Name Job Title Company | Directorate | Division Harrods Limited.3 | HARRODS BRAND GUIDELINES | CORE VISUAL BRANDING | EMAILS EMAILS All emails sent from either a Harrods address or a Harrods representative with an alternate address must follow the Harrods email guidelines to ensure consistency is maintained across all communications.

Should you have any urgent queries. otherwise I look forward to following up your query on my return. If you are going to be checking and responding to your emails while you’re out of the office. please contact xxxx on ext xxxx in my absence. All emails must be written using a default of Arial font in 10pt. an out of office message should inform the sender that you’re away from the business.3 | HARRODS BRAND GUIDELINES | CORE VISUAL BRANDING | EMAILS EMAILS – OUT OF OFFICE When heading out of the office for an external client meeting or taking annual leave. For example: Thank you for getting in touch. please remember to set your out of office on your computer for any individual attempting to contact you while you are away. As a rule of thumb. please state this in your message. Many Thanks .3. I am currently out of the office until xxxx xxth xxxx 2013. the date you’ll be returning and a point of contact for any urgent queries.

. The templates can be found on the Y:drive/Brand Guidelines.4 | HARRODS BRAND GUIDELINES | CORE VISUAL BRANDING | PRESENTATIONS EXTERNAL PRESENTATION TEMPLATE When creating presentations for external meetings.3. Harrods presentation guidelines must be followed as laid out below.

3. These templates can be found on the Y:drive/Brand Guidelines. Harrods presentation guidelines must be followed according to the layouts below.4 | HARRODS BRAND GUIDELINES | CORE VISUAL BRANDING | PRESENTATIONS INTERNAL PRESENTATION TEMPLATE When creating presentations for internal meetings. .

4 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE HARRODS’ STYLE GUIDE .

0 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | TONE OF VOICE HARRODS’ TONE OF VOICE ASSOCIATED BRANDS Harrods always appears in the singular as one sole. sophisticated yet warm tone of voice. tailoring levels of formality according to the brief and the audience. retail theatre. experiential. BAD: Cheap. aspirational. shopper. elevated language that can be easily interpreted when translated into other languages. elite. Black/Gold tier members: Sophisticated. enduring. eccentric. collective company and should have an apostrophe associated with it when denoting the possessive. excellence. gents.com . distinguished language that captures exclusivity. For full details and explanations please refer to the separate CRM copy guidelines or contact the Brand Guardians at brand@harrods. If unsure about Harrods’ brand identity. sophisticated language but without assuming the reader is entirely familiar about the Harrods brand. modern classic. investment. B – BRITISH heritage meets cutting-edge L – LUXURY is the new premium. quintessentially British. elite. pioneering. A basic breakdown of the three core tone of voice variations are as follows: INTERNATIONAL MARKET Authoritative. it’s not always expensive I – INNOVATION is always at the forefront of retail trends S – SENSATIONAL the greatest store on earth S – SERVICE to make every customer feel special BUZZ WORDS AND BAD WORDS BUZZ: Decadent. HARRODS REWARDS Green tier members: First person. low-cost. invites (use invitations) Harrods’ written communication always adheres to a formal. luxury.4. free. bling. exclusive. elegant. sensational. polished language that addresses customers in the first person and persuades and affirms the recipient’s exclusive status in-store. welcoming and aspirational language is the preferred tone. decadent. Harrods Rewards and other Customer Relationship Management (CRM) necessitates a different approach to copy depending on the campaign in question. Warm. bargain. innovative. quality. unforgettable. the following five values – or ‘BLISS’ as they are often summarised – constitute the cornerstones of the Harrods brand ethos: Authoritative. sophisticated. over one thousand (use ‘more than’). first-class products and service excellence. value. exceptional. global (use world). luxurious. iconic. unprecedented. premium. service. celebratory. superlative. ultra-luxe. elegant. discount. sublime.

the number should appear in full. Whereas numbers exceeding nine should be written in numerical characters. This is only necessary when it is not clear that Harrods is the promoter. Registered Office: 87-135 Brompton Road.g. 2. the abbreviation may be used alone. Beware of overusing acronyms or abbreviations that may not be instantly familiar to the reader. 30209. not 20s. ADDRESSES Addresses should be left justified and without punctuation. You just need to add an apostrophe. accents should be added with the computer’s character palette. AND/BUT It is fine to begin a sentence with ‘and’ or ‘but’. however. Hermès. VAT – otherwise spell the word out – e. The apostrophe goes where the letters have been removed. Use all caps only if the abbreviation is pronounced as the individual letters – BBC.g. You should not shorten words when you are writing formal letters. e. eg: Harrods Limited. The apostrophe. Unless used frequently in common vernacular. CHÂTEAU.g. APOSTROPHES Apostrophes have two uses: 1. Registered in England No. wine names. e. Harrods 87-135 Brompton Road London SW1X 7XL The address to use on collateral is our standard registered Harrods Ltd. write the word or phrase in full with the abbreviation in brackets for the first instance of use.g. ‘men in their twenties’ For numbers up to and including nine. ‘The boy is 10 years old’. Take extra care when using the electronic spell check to ensure it is set to British English rather than American. do not becomes don’t or I will becomes I’ll. e. Apostrophes are used this way in informal writing. The dog’s tail – the tail belongs to the dog Laura’s hair – the hair belongs to Laura Usually the apostrophe goes before the ‘s’. All capitalised words should also feature accented vowels without exception – e. A  postrophes denote possession. then the apostrophe goes after the s that is already there.Apostrophes show you that some letters have been taken out of a word to shorten it.g. ACRONYMS All acronyms and abbreviations should not contain full stops or spaces between initials. NB – sometimes words are shortened in an irregular way. .g. as below. address. AMERICANISMS American English should never be used in copy unless the word is part of a brand or product name originating from America. Postcodes should be written on a separate line underneath the city. e. is still used to show where letters are missing e.g.g.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z A ACCENTS For all brands. after this. e. AGES Use the word twenties. places and people. but if the owner already ends in s. London SW1X 7XL. Ladurée Tea Room. ‘The boy is seven years old’.4. will not is condensed to won’t. NATO (North Atlantic Treaty Organisation).

The dogs’ bowls – the bowls belong to the dogs The boys’ cars – the cars belong to the boys Ladies is already plural for a group of women. Children’s Shoes. so the apostrophe is placed after the ‘s’ in circumstances that talk about the Ladies’ Day. Champagne.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z e. .g. on all Harrods produced communication. Always use full capitalisation. American Express copy is an exception to this rule. Men’s Ready-to-Wear.g. Use karat for gold. where Cardmembers should have the initial letter capitalised. C CAPITALISATION All brands. AUTUMN/WINTER For all Harrods fashion collateral. CARAT/KARAT Use carat for stones. such as Brand Names or CRM. B BY APPOINTMENT As an associated brand of Harrods. it should be written as so. not LV. Christian Dior. These words use ‘s’ to show possession: e. Watch out for plurals not ending in ‘s’. If the region and the product are mentioned in the same sentence. high-end. a brand will determine if its entire name is capitalised or in upper or lowercase. Similarly. Brand names should appear in full and never abbreviated e. Gucci. food collections and so on should always have their initial letter capitalised. If it always appears across all collateral completely capitalised. seasons should appear in lowercase. evocative language is incorporated to reflect the service offering. ‘customers’ or ‘cardmembers’ should have their initial letter written in the lowercase. Women’s Accessories. Louis Vuitton.4. e. Words like men and children don’t end in s. Harrods Rewards always appears without an apostrophe. When partaking in sponsored or co-partnered communication. e. Oscar de la Renta. concessions. Always ensure the apostrophe (’) is a correct apostrophe and not the foot character (´).g. 24-kt gold.g.g. only capitalise the region to differentiate between the two. For further capitalisation rules see individual categories. Spring/Summer 2013 is used for spring and summer. Harrods Rewards ‘cards’. 2-ct diamond ring.g. but do refer to lots of people. Mainly for CRM copy. BRAND NAMES CARD/CARDHOLDERS All brand names and concessions appear with initial caps e. The 1970s unless they are referring to possession. Autumn/Winter 2013 is our house style when referring to the autumn and winter collections. Further details can be found in the main associated brand guidelines. Cognac. BY APPOINTMENT adheres to a slightly different tone of voice according to its market. For all non-fashion related copy collateral. Any references to years should be written without apostrophes. spirits and alcohol (when named after their place of origin). Ultra-luxe.

Childrenswear. CHAMPAGNE b) given or supplied free of charge. For full details and explanations please refer to the separate CRM copy guidelines or contact the Creative team. CENTURIES When writing about centuries. CRM Customer Relationship Management (CRM) necessitates a different approach to copy depending on the campaign in question. the year. The correct use of semicolons is to link two separate sentences that are closely related. the date.g. e. the item should begin in the upper case. Always written as one word. Fourth clause: ‡. e. e. ‘Between Thursday 23rd and Saturday 25th August 2012’. The only exception to this rule is when the word ‘century’ forms part of a capitalised name. not Children’s Wear. ‘I could only find three of the ingredients: sugar. If a date or dates appear on a document as a single piece of information (such as an invitation). they had been away for a week’ COLLECTION When simply referring to collections. e. ‘The children came home today. Sixth clause. Champagne not champagne. the building has maintained its striking architecture’. Dates that appear in the PAST tense need not include the day. COLONS AND SEMICOLONS The correct use of a colon is before a list.g. Second clause: **. Always use ‘complimentary’ instead of ‘free’.g. See also Wine. Third clause: †. Tom Ford’s Spring/Summer 2009 collection.g.4. month and where relevant. ‘Since the 15th century. Fifth clause: 1. month . COMPLIMENTARY/COMPLEMENTARY COMPLIMENTARY a) expressing praise or admiration.g.g. e. date. the word should be lowercase.g. e. e. they should be written simply with a long hyphen (m dash –) separating both dates. these should always appear in the lowercase. For any drink or product that denotes the region.g. If ‘collection’ forms part of the name then the word Collection should be initial capitalised as part of the name. e. CHILDRENSWEAR COMPLEMENTARY a) two or more different things combining in such a way as to form a complete whole or enhance each other. D DATES AND TIMES DATES Date format should always appear as day. Thursday 23rd – Saturday 25th August 2012’. These caveats may be used in the following order: First clause: *. 2 Good punctuation is always expected and commas are a punctuation essential.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z CAVEATS COMMAS There is a sequence that must be adhered to when adding caveats to CRM or any other communication requiring terms and conditions clauses. flour and eggs’.

When writing two times. unlike days of the week and months of the year. Womenswear. 9th not 9th. st. EMPLOYEES Always preferred over ‘staff’.4. it is helpful to mention to the audience the nearest entrance if the event is being held in a hard-to-reach place within the store. DEPARTMENTS All department titles should be written in upper and lowercase. 12. not 1950’s. should appear initial letter Bank Holiday Monday always uses an uppercase ‘H’. where dates appear as numerical characters alone. for example if talking about an autumn harvest or a winter frost. prefaced when needed with ‘The’ and written in full. For example. When writing invitations. The Terrace Bar. nd.g. However.g.g. e. they should remain in lowercase. not e-mail. For dates and times always use the following syntax conventions: from xx to xxx between xx and xx xx – xx xx & xx DECADES ’50s or 1950s.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z and year will suffice. rd) in lowercase. SEASONS Seasons.g. Sale and fashion communication. 5pm. DOORS Each of the store’s public entrances should be initial letter capitalised and accompanied by the door number in digits. TIMES Written in accordance with the 12-hour clock. all times should appear in lowercase without a space.g.g.30pm. e. An apostrophe may only be used here when possession is implied. Door 10. e. E. Try to avoid using ‘department’ when referring to locations. st. 1st. Cosmetics. terms and conditions must explain the Sunday browsing only information.g. The ordinal suffixes (th. Summer Sale Preview. In this case. Dates must always appear as numerical characters with their appropriate ordinal suffixes (th. E EMAIL Always written as one word. Please refer to CRM copy guidelines for all American Express specific copy rubric. e. . Midday should always be written as 12 noon. e. Door 5. rather write them as they appear in the monthly Store Guide.g. 9am.g. capitalised for headers. e. 11pm. ‘Visit Toy Kingdom on the Third Floor’. Enter via Door 5.g. When in prose however ‘the’ is lowercase. when seasons appear in body copy. rd) should never be superscripted (aligned with the top of the number preceding it) but should always align with the bottom of the number preceding it e. repeat the ‘pm’ e. rather than ‘Visit the Toy Kingdom department on the Third Floor’. email. 20th. 5pm – 10pm Where store opening times are written. Any minutes past the hour should appear in numericals e. omit all days from the document for consistency. The only exception to this rule applies to American Express guidelines. nd. The Georgian restaurant.

hand-embroidered are hyphenated. a long (–) hyphen (m dash) is always preferred over a short (-) hyphen (n dash). However. Harrods is always written in the singular e. First Floor. which should always be written with a lower case h and without the www.30pm – 7.g. e. hyphens between dates and times must use the m dash (–) with space in between each word. e. multiunless the dictionary states otherwise (superhuman. hand-picked. Fifth Floor. therefore the narrative voice should reflect this. an n dash (-) is the standard rule. d) to show the difference between terms that are spelled the same. a) to join words. handshake.g. e.com. The only time the first person narrative (‘I’) should be implemented is in senior communication that addresses the customer personally. ultraviolet. e. Hyphens should be used sparingly to avoid cluttering text and can often be left out according to syntax structure e. super-. re-enter not reenter. ‘he used a non-corrosive wok to make dinner’.4. ‘Harrods is delighted’ and never Always written as one word. Homewares.g. three year-old boys or three-year-old boys.30pm. e. as well as handcrafted.g. All floors should be written in full and in upper and lowercase. multiethnic). Always refer to products that are uniquely stocked in-store as ‘exclusive to Harrods’ not ‘exclusively at Harrods’. Reformation and re-formation or resign and re-sign. When constructing a sentence that requires hyphenation.g. handprint. HARRODS Harrods as a brand should always be considered singular and without an apostrophe. 5. where as hand-filled. handwoven. H When in doubt.g. Well-established fashion house or the fashion house is well established. . HOMEWARES F HYPHENS FLOORS b) to avoid an odd sequence of letters. Always one word.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z EXCLAMATION MARKS To be used sparingly.g. err on the side of caution in the case of ultra-. mega-. e. When joining words however. with one exception – harrods. but have different meanings. Lower Ground Floor should not be hyphenated. e. EXCLUSIVELY ‘Harrods are delighted’. Hyphens are used to show a link between words.g. ‘See in-store for details’. Check dictionary if unsure.g. e. The logo for this associated brand however always appears as ‘Harrods Exclusively’. handwritten.g. the use of ‘our’ is acceptable on the basis that Harrods itself is an organisation run by a group. The name Harrods should have the ‘H’ capitalised at all times. not Home Wares. HANDMADE Similarly. c) to avoid confusion.

Sales Associate. ‘This drop-neck pendant features yellow diamonds comprising 17. such as a limited-edition collection. magazines. INVITATIONS The word ‘invitation’ should always be used over ‘invite’ when in noun form. the relevant floor and the nearest door access for the recipient. e. album titles. the ordinal suffixes (th. 5.5 carats’. musical works. in-store. nearest access via Door 10. poem titles. but err on the side of roman if unsure (hors d’oeuvre. drawings. Otherwise use lowercase for job functions. titles of books. Toy measurements should appear in metric (cm) format. e. e. When referring to an individual’s job title. e.4. not instore or in store.g. nd. . INTERNATIONAL Unless in a title or at the start of a sentence. MEASUREMENTS All dimensions should be specified using the metric system. use initial caps. L LIMITED EDITION Limited edition should only be hyphenated when used as a compound modifier (when two words act together as an adjective to modify a noun). de rigueur).30pm Invitations should also highlight the place where the event is being held. non-anglicised words should be italicised. M MAKE-UP Always hyphenated. In invitations. often the dates and times are written in capitals for prominence – in these cases. exhibitions. international never uses a capital ‘I’. e. e. The Georgian. internet never uses a capital ‘I’. whether they are a Harrods employee or externally employed. Less common. THE GEORGIAN. st. am.g. except in specific brand names. INTERNET Unless in a title or at the start of a sentence.g. Chanel Communications Manager.g. chapter headings. A word may be italicised for emphasis but this device should be used sparingly.g. tv programmes. sculptures.30pm – 7. ITALICS All works of art should be italicised.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z I J IN-STORE JOB TITLES Always hyphenated. All jewellery values should be referred to as ‘ct’ in lists and ‘carat’ or ‘carats’ in prose. angst. Fourth Floor.g. pm) should be written in small caps without a space. TUESDAY 9th MAY.

e. * When giving the size of an item and more than one measurement is given. a hyphen is used to illustrate the relationship.g. Always refer to numbers as ‘more than’ 1. He completed a five-day week. e. ‘The estate covers 25 hectares of land’. Harrods is the world’s most famous department store.g. However these are not to be relied upon or overused. O See Mini Harrods Brand Guidelines/Style Guide. See Dates and Times for examples. As a rule. billions and trillions to £1m. e.g. not ‘over’ 1. Ask in-store for further details. N NUMBERS For numbers up to and including nine. weeks or months. there are certain phrases that are preferable to any other of similar meaning. e. monetary terms written in full are always preferred. dolls’ houses) and antiques pieces should be written in metric format but may also include inches and feet if necessary. when necessary abbreviate millions.000. e. PHRASES To ensure consistency across the brand. There is only one Harrods. ‘The estate covers seven hectares of land’. the abbreviated measurement must be repeated in each instance. ‘Earn 1 point for every £1 spent in-store’.g.g. 20 percent. Enter a Different World.888 not 1888. £3tn. Whereas numbers exceeding nine should be written in numerical characters.4. MINI HARRODS Sentences beginning with numbers should be written out in full.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z Weights should appear in kg or kilogrammes.g. e. ordinal suffixes should always be lowercase (please see invitations for the one exception) and should never be superscripted. e. e.g. However. 1.g. ‘Twenty-two customers enjoyed their visit’ not ‘22 customers enjoyed their visit’. e. MENSWEAR Always written as one word.g. the number should appear in full.g. Menswear. Land mass should always be quantified in kilometres. not Men’s Wear.g.000 For numbers in the thousands. large-scale toys (e.g. See separate CRM guidelines for P PERCENTAGES Always written as a symbol. 20% and not in words. Numbers that appear in any CRM collateral are exempt from the written character rule. e. use a comma to mark this. ORDINAL SUFFIXES MONEY For dates and times. e. For numbers associated with days.g. . e. References to measurements of furniture items. ‘This stretch of coastline dips south for over 400km’. 10cm x 25cm not 10 x 25cm – spaces must always appear on either side of the ‘x’ for clarity. £2b. more detail.

For instances where repetition occurs.g. See also the Address Format section. However. RTW. e. PULL QUOTES When quotes are pulled from the text for extra emphasis. RRP (RECOMMENDED RETAIL PRICE) Never write RRP. so use sensible alternatives which do not lower the brand identity. the terms ‘cardmember’ and ‘customer’ should always be used consistently across all internal and external communication.g. Western Hemisphere. southwest France / the eastern Mediterranean. instead of £7. PRESS RELEASES Press releases should also include the below sentence at the end: For more information. e. REGIONS When stating regions of the world. This rule does not apply to areas where the directonal ordiantes form part of the name rather than offering a suggestion of the location. the directional ordinates should not be capitalised. Harrods 87-135 Brompton Road London R READY-TO-WEAR Ready-To-Wear should appear in full.g. Always refer to the product as ‘worth £XX’ or ‘valued at £XX’. REPETITION Generally. not PowerPlate or Power-Plate. with each initial letter capitalised and hyphenated except where spacing limitations require an abbreviated form. we are delighted to present you with a new Rewards card. the rule should always follow that the first use of any idea/word/phrase must be written out in full. Middle East. please contact Harrods’ Press Office: [Name] [Phone number] [Email address] PRICES Decimal places should only be used where necessary. as below.00. See Departments. £7 will suffice. in long copy repetition can and does occur. . As a valued member of the Rewards programme. they should be chosen from the text on the page on which they appear. See ‘buzz words’ in the Tone of Voice section. e. it is not necessary to highlight this. e.g.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z POSTCODES Postcodes should be written on a separate line underneath the city. SW1X 7XL ROOM POWER PLATE Always written as two words. If there is a price with no pence.4. with different variations following consistently eg: Welcome to the Harrods Rewards programme. Pull quotes should always be appropriately punctuated.

TELEPHONE NUMBERS SPEECH MARKS Telephone numbers should always be written as follows: For all quotations across all communication channels. the word ‘store’ should remain in the lowercase. ‘Harrods is the world’s most famous department store’. Samuel says.” 020 7730 1234 or 07971 179590 For international dialling. SKINCARE Always one word. See Date and Time. STORE GUIDE In the Store Guide brands are usually omitted unless spanning a dedicated department. . The phrase ‘There Is Only One Sale’ is always used in Sale collateral – never ‘there’s only one Sale’. e. not changing. “I gain inspiration from the textures and organic shapes found in the natural world. Any further mention of the Sales should always be initial letter capitalised.g. Department names (as they appear on their signage) are listed instead. double speech marks must be used. When referring to the Harrods store.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z S STATIONARY/STATIONERY SALE STORE Events should be referred to as the Summer Sale.g +21 (0)408 555 1212.g. Stationery – writing materials. e.g. the Winter Sale and the Sale Preview. The only exception is the Store Guide. the word team should be in lowercase. Men’s Tailoring. this will be +44 followed by the first number of the city code in parentheses. SERVICES Correct names of some of Harrods Services include: Bespoke Events Global Shipping Corporate Service at Harrods The Studio at Harrods Weddings by Harrods T TEAM Where following a department or brand. e.4. +44 (0)20 7730 1234. e. Where the international number has a different amount of numbers. it is the first part of the number that needs to remain the same. SEASONS Stationary – not moving. Speaking about his designs. For UK numbers. e. Cross checking names against in-store signage is always advised for accuracy.g. telephone numbers should begin with a + and the international dialling code.

of. ‘Château Margaux is one of three premier cru classé properties’.g. TITLE CASE In title case all initial letters are capitalised. the title is preferred. it’s essential to ask the reader to ‘see reverse for terms and conditions’. ‘1998 Château Guiraud Premier Cru’ versus ‘There are 11 grand crus currently under the region of St. Set words and phrases to be used in the terms and conditions include: Ask in-store for further details. e. See the section on Caveats for further examples. adverbs and subordinate conjunctions (as. Similarly. e. Harrods is the Greatest Department Store in the World. Snow White and the Seven Dwarfs. Always capitalise the initial letter in the first and last word. and never use full stops or exclamation points. Harrods Legal Department must approve it. ext.com If any offer. there can just be an asterisk at the bottom. however to be sure this works when entered into a browser it is best to double check. The size of a vineyard is always measured in hectares – never square feet. from. Unless followed by another sentence. In all other cases. but can also be written in full. at).4. promise. gift. although). For every piece that includes ts and cs. except for non-initial articles (e. capitalise all nouns. If an asterisk is found on the front and the ts and cs are on the back. We can use the term ‘ts and cs’ in internal communication. the web address should read: harrods. Julien’. but never on any published material. then it is necessary for it to appear. But for multiple clauses. If it does not take you to the appropriate site when entered without the ‘www’.g. ‘The vineyard produces 75% Sauvignon Blanc wines’.) Harrods employees are excluded from this offer.g. Percentages always appear in character. e. Please call +44 (0)20 7730 1234. all named domaines should appear in initial caps.g. terms and conditions should accompany. Never precede addresses with http://. All American Express or third party communication follows the same rule. (full stop to signify abbreviation). unless you know the release is being sent out internationally.g. W WEBSITES TERMS AND CONDITIONS Harrods website should simply be written as harrods. TIME See Date and Time. an) and short prepositions (a word that links nouns. e. to. . e. WELLBEING Always one word. pronouns. (Never ‘see in-store’. the. adjectives.g. If an asterisk is used in the copy then the title ‘Terms and conditions’ is not always necessary.g. The War of the Worlds. verbs. lowercase c and a colon.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z Extensions should always be prefixed with ext. A Tale of Two Cities. web/url addresses should never be followed by a full stop. For wider campaigns like Harrods Rewards. pronouns and phrases to other words in a sentence (e. ‘The vineyard accounts for 30hl of Sauvignon. a. 20hl of Merlot and 10hl Pinot grapes’. they should appear in lowercase. WINE Hectolitres usually appear abbreviated to ‘hl’. A ‘premier’ or ‘grand cru’ wine should only have initial caps when referring to its title. event or price is given. 9876.g. because. International codes should not be written on contact details for press releases.com/rewards Terms and conditions: the title is always laid out with a capital T. e.

4.1 | HARRODS’ BRAND GUIDELINES | HARRODS’ STYLE GUIDE | HOUSE STYLE A-Z

Traditionally, words with stress accents on vowels do not feature them when capitalised.
However, Harrods requires both capitalised and non-capitalised words with accents to
always feature them for consistency, e.g. ‘CHÂTEAU MARGAUX – BORDEAUX’.
Wines and spirits named after a place of origin should always appear with the initial
letter capitalised, e.g. Champagne, Cognac, Port. All other drink names should appear in
lowercase.
The
The
The
The
The

various areas in Wine, Spirits & Cigars should be written as follows:
Wine Rooms
Cigar Rooms
Wine Vault
Wine and Spirits Rooms

WIDOWS AND ORPHANS
In typesetting, widows and orphans are words or short lines at the beginning or end of a
paragraph, which are left dangling at the top or bottom of a column, separated from the
rest of the paragraph. Where possible, paragraphs should end neatly and without widows,
orphans or hyphenated words dangling. This is also the responsibility of the designer but,
where possible, aim to check the aesthetic layout of language for all communication.

WOMENSWEAR
Always written as one word, e.g. Womenswear, not Women’s Wear. Never Ladieswear.
For further queries regarding Harrods’ Style Guide, please contact the
Brand Guardians at brand@harrods.com

5 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS

HARRODS SERVICES & ASSOCIATED BRANDS
The Harrods Core Brand has several key services and associated associated brands which
fall beneath it, each with their own distinct branding style and guidelines. Aligned with the
Core Branding but carefully distinguished from it as separate stand alone entities, each
division represents the elite services Harrods offers and for this reason, justifies each
respective variation on style.

5.0 BY APPOINTMENT
5.1 THE GIFT BUREAU
5.2 CORPORATE SERVICE AT HARRODS
5.3 PRIVATE SERVICE SUITE
5.4 THE STUDIO
5.5 HARRODS CONCIERGE
5.6 HARRODS ESTATES
5.7 HARRODS BANK

5.0 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | BY APPOINTMENT

5.0 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | BY APPOINTMENT

BY APPOINTMENT – AN OVERVIEW

BY APPOINTMENT – POINTS OF DIFFERENCE

Harrods BY APPOINTMENT Personal Shopping & Beyond is an entirely bespoke
personal shopping experience offering a 360-degree service from discreet, detailfocused experts who cater to clients’ every lifestyle need. Located on the First and
Fifth Floors, clients find a shopping oasis and effortless service in one.

• The ultimate Personal Shopping experience

A team of personal shoppers will shop the entire store to fulfil clients’ requests. They
handpick the best – whether it’s an updated fashion wardrobe, a vintage bottle of wine
or a new interior. Even cars, private jets, antique dining tables and a banquet for 20
can be organised in a matter of hours. This extraordinary level of service also extends
to sourcing art, fine jewellery and investment pieces.

• Located in a stunning environment

• Unique and radical in its product offering
• Run by expert, fashion-savvy shoppers

• An indulgent, individual way to shop the entire Harrods store
•P 
ersonal shoppers work closely with clients and will pre-edit
and shop on their behalf
• Assured discretion at all times
• A world of exclusives, products, previews, shows and launches
• Chauffeur service
• Available internationally

G:33 . on Colorplan Dark Grey stock. For accurate colour matching use the correct Pantone or CMYK colour reference. Use: Background only BY APPOINTMENT NAVY PMS 2766c OR 296u R:23 .5. Use: Background block colour Please DO NOT attempt to visually colour match from print-outs or on-screen colours. It will require special mixed ink that a printer can match and create. There is no colour-matching system equivalent for this colour. on Colorplan Cool Grey stock. B:84 BY APPOINTMENT Navy is used sparingly on packaging and stationery as a highlight colour. as printing conditions and screen resolution may result in variations in colour shade. Use: Background and body copy BY APPOINTMENT Cool Grey is also used on stationery. only the colours listed below are permitted for use in BY APPOINTMENT communications. CORE COLOUR PALETTE: SILVER SILVER FOIL PMS 8001c C:44 M:35 Y:37 K:21 R:125 G:127 B:126 API_1000_Silver Gloss Metallic Silver Headings and body copy ­ Silver Foil Headings and logos SECONDARY COLOUR PALETTE: BY APPOINTMENT DARK GREY BY APPOINTMENT COOL GREY PMS Cool Grey 10c OR 425u R:97 G:98 B:101 R:227 G:227 B:227 BY APPOINTMENT Dark Grey is used as a background colour on stationery. .0 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | BY APPOINTMENT COLOURS In order to maintain consistency throughout the brand. IT MUST NOT be printed as CMYK.

more space will always aid visibility 1H 1H 1B 1B 1B 0.5H 1B 0.5.5H 1T T B H H 1T 1H 1T 1H 0.0 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | BY APPOINTMENT LOGO The BY APPOINTMENT Personal Shopping & Beyond logo gives the service a strong identity in its own right. This is a minimum recommendation. Min 65mm BASIC LOGO GUIDELINES • The optimal height for the Harrods logo is 10mm (minimum) • The optimal width of BY APPOINTMENT logo is 65mm (minimum) •A  lways maintain size proportion between the BY APPOINTMENT logo and the Harrods logo.5H 1T 1B 1H 1P 0. as shown opposite • The Harrods logo must be centred visually below the BY APPOINTMENT logo Min 48mm 1H 1P 1H •T  he distance between the BY APPOINTMENT logo and the Harrods logo varies depending on print area. but must never be less than 48mm 1P H P 1P 1H 1P • The Harrods logo must sit 15mm from the bottom trim 1P 1H 1P P 1H CLEARANCE ZONE 1B 1P B H 1H 1H 1B Min 10mm 1H •A  n invisible clearance zone must1H surround the logos. setting BY APPOINTMENT communications apart from those of the wider Harrods brand.5H 1B 1T 1T T . The size of this zone is determined by the height of the ‘B’ of BY APPOINTMENT and half the height of the ‘H’ of Harrods.

this typography allows the sub-brand a certain differentiation.5. While continuity within the larger Harrods brand is always maintained.0 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | BY APPOINTMENT ­­T YPOGRAPHY­­­ The typography employed for BY APPOINTMENT communications is integral to the identity of the sub-brand. BASIC TYPOGRAPHY GUIDELINES GILL SANS LIGHT • BY APPOINTMENT only ever uses GILL SANS LIGHT abcdefghijklmnopqrstuvwxyz • No other weight may be used anywhere ABCDEFGHIJKLMNOPQRSTUVWXYZ • Use upper case and silver foil or silver for all headings and sub headings • Use upper and lowercases and silver or black colour for all body copy •U  se upper case when writing BY APPOINTMENT whether as part of a heading or in body copy HEADINGS: • Always 2pt larger than body copy in upper case • Leading example: 12pt type on 18pt leading • Silver foil or metallic silver BODY COPY: • Always 2pt smaller than headings in upper and lowercases • Leading example: 10pt type on 14pt leading • Use a double-carriage return for paragraph breaks ­­ 123456789012345678901234567890 .

F I R S T & LOW ER G RO U N D F LO O R S • H A R RO DS L I M I T ED 87-135 B RO M P TO N ROA D LO N D O N S W1X 7 X L T: +4 4 ( 0 )20 7893 80 0 0 • F : +4 4 ( 0 )20 7893 80 03 B YA P POINT M E N T @ H A R R O D S . C O M BUSINESS CARD F I F T H .0 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | BY APPOINTMENT PRINTED SAMPLES FRONT OF HOUSE F I F T H .indd 1 LETTERHEAD 14/07/2010 15:19 GIFT BOX . F I R S T & G R O U N D F LO O R S • H A R R O D S L I M I T E D 8 7 .5. C O M REGISTERED IN ENGLAND 30209 BA053_BA_Letterhead_A4_GREY. C O M • H A R R O D S .1 3 5 B R O M P TO N R O A D LO N D O N S W 1 X 7 X L T: +44 (0)20 7893 8000 • F: +44 (0)20 7893 8003 B YA P P O I N T M E N T @ H A R R O D S .

1 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE GIFT BUREAU .5.

1 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE GIFT BUREAU THE GIFT BUREAU – AN OVERVIEW THE GIFT BUREAU – POINTS OF DIFFERENCE The Gift Bureau is a comprehensive gift list service for all celebrations. Specialised consultants guide clients through items on all seven floors of the store. products. helping them organise individual lists. which the recipients can then spend across the store – even during Sale periods and in conjunction with the Harrods Rewards card •T  he personal consultant oversees the gift list for the entire duration it is registered with us •C  lients enjoy complimentary delivery to the UK mainland (certain exclusions apply) • Guests can purchase from the list either in-store or by telephone • Guests are able to leave a personal message when they purchase a gift •C  lients choose from a world of exclusives. previews and pampering experiences • This service is available internationally . •T  he personal consultant provides one-to-one advice in compiling a list that reflects the individual needs and tastes of the client THE GIFT BUREAU PROVIDES TWO PRINCIPLE OFFERINGS: •T  he Gift Bureau Account – Clients select items with the help of a personal consultant and then compile a gift list for guests to select from •T  he Gift Bureau Gift card – Guests pledge their contribution onto a gift card in varying denominations. Harrods’ personal shopping service.5. incorporating everything from homewares and furniture to fashion and jewellery – including access to BY APPOINTMENT.

It will require special mixed ink that a printer can match and create. Use: Background only Please DO NOT attempt to visually colour match from print-outs or on-screen colours. IT MUST NOT be printed as CMYK. on Colorplan Cool Grey stock.5. CORE COLOUR PALETTE: METALLIC GOLD GOLD FOIL PMS 871c C:20 M:25 Y:60 K:25 R:131 G:127 B:68 API VELVET GOLD 4084M Metallic Gold Use: Headings Gold Foil Use: Headings and logos SECONDARY COLOUR PALETTE: DARK PURPLE COOL GREY PMS 2695c or 276u C:100 M:100 Y:10 K:79 R:38 G:15 B:84 R:227 G:227 B:227 The Gift Bureau Dark Purple is used as a background colour on Stationery.1 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE GIFT BUREAU COLOURS In order to maintain consistency through the brand only the colours listed below are permitted for use in The Gift Bureau communications. For accurate colour matching use the correct Pantone or CMYK colour reference. Use: Background and body copy Cool Grey is also used on stationery. as printing conditions and screen resolution may result in variations in colour shade. There is no colour-matching system equivalent for this colour. .

5. This is a minimum recommendation. but must never be less than 50mm 1P H P 0.5H of the ‘H’ of the Harrods logo.5H 0.5H 1T T 1H CLEARANCE ZONE H 1B Min 10mm 1B 1H B H 1T •A  n invisible clearance zone surrounds the logos.5H 1T 1T T 1T H 1T T 1T 0. the size of this zone is determined by the height of the ‘T’ of The Gift Bureau and half the height 1H 1T 1H 1B 1B 0.1 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE GIFT BUREAU 1P 1P LOGO P The Gift Bureau logo gives the sub-brand a strong identity in its own right.5H 1T 0. setting The Gift Bureau communications apart from those of the wider Harrods brand. more space will always aid visibility 0.5H 1T 1T 1T 1T T .5H 0.5H 1P 1H 1T 1P • The Harrods logo must sit 15mm from the bottom trim 1H 0. 1P 1H 1P 1H Min 65mm 1H BASIC LOGO GUIDELINES 1B • The optimal height for Harrods logo is 10mm (minimum) 1H H 1B B • The optimal width of the The Gift Bureau logo is 65mm (minimum) 1H •A  lways maintain size proportion between The Gift Bureau logo and Harrods logo as shown opposite 1H 1B 1B • Harrods must be centred visually below The Gift Bureau logo Min 50mm 1H 1P 1H •T  he distance between The Gift Bureau logo and the Harrods logo varies depending on print area.

1 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE GIFT BUREAU TYPOGRAPHY­­­ The typography employed for The Gift Bureau communications is integral to the identity of the sub-brand.5. it is only in the logo where it is written in uppercase HEADINGS: • Always 2pt larger than body copy in upper case • Leading example: 12pt type on 18pt leading • White out or metallic gold BODY COPY: • Always 2pt smaller than headings in upper and lowercases • Leading example: 10pt type on 14pt leading • Use a double-carriage return for paragraph breaks ­­ . this typography affords the sub-brand a certain differentiation. While continuity within the larger Harrods brand is always maintained. BASIC TYPOGRAPHY GUIDELINES GILL SANS LIGHT • The Gift Bureau only ever uses GILL SANS LIGHT abcdefghijklmnopqrstuvwxyz • No other weight may be used anywhere ABCDEFGHIJKLMNOPQRSTUVWXYZ • Use upper case and gold for all headings and sub headings 123456789012345678901234567890 • Use upper and lowercases and black colour for all body copy •U  se initial letter capitalised when writing The Gift Bureau whether as part of a heading or in body copy.

2 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | CORPORATE SERVICE AT HARRODS .5.

the highest quality presentation and packaging and delivery to UK and international destinations •A  ccess to a world of exclusives. •O  ur customers primarily buy corporate gifts to say ‘thank-you’ to valued clients and colleagues. exceptional product offerings and brand knowledge. small private businesses and. which is expected and enjoyed by our valued corporate clients across the globe. business-minded team •H  arrods Corporate Service offers a complimentary personal shopping service to all clients •A  dedicated Account Manager will source gifts to suit all briefs and budgets. The experienced team provides an exceptional level of service. services and experiences from all seven floors of internationally sought-after brands. selling products. multiple order sales to all departments across the store. •C  orporate Service works with a variety of clients including large blue chip corporate companies. thanks to closely aligned brand integration with Harrods • Available internationally . listening to individual requirements to find unique and effective solutions • E xceptional level of service including prompt turnaround of orders. or as part of an incentive or Rewards programme • Run by an experienced.2 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | CORPORATE SERVICE AT HARRODS CORPORATE SERVICE – AN OVERVIEW CORPORATE SERVICE – POINTS OF DIFFERENCE Corporate Service is a department within Harrods that builds and maintains relationships with corporate customers – the business-to-business (b2b) sales department provided by Harrods.5. lifestyle and incentive agencies The Corporate Service team drives incremental.

. as printing conditions and screen resolution may result in variations in colour shade. For accurate colour matching use the correct Pantone or CMYK colour reference.5.2 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | CORPORATE SERVICE AT HARRODS COLOURS In order to maintain consistency across the brand only the colours listed below are allowed. CORPORATE SERVICE­BRAND CORPORATE COLOURS: METALLIC GOLD GOLD FOIL PANTONE 871c C:20 M:25 Y:60 K:25 R:131 G:127 B:68 LUXOR 220 Metallic Gold Use: Headings Gold Foil Use: Headings & logos ­ BLACK PANTONE 6 C:0 M:0 Y:0 K:100 R:29 G:29 B:27 Black Use: body copy Please DO NOT attempt to visually colour match from print-outs or on-screen colours.

5H 1C 1T 1C 0.5H 1T T C H 1T 1T 0.5H H 1P P 1P 1H 1P • The Harrods logo must sit 15mm from the bottom trim 1T 1H 1T T CLEARANCE ZONE 1H 1H 1B Min 14mm 1B B H •A  n invisible clearance zone surrounds the logos.5H 1T 0. This is a minimum recommendation. the size of this zone is determined by the height of the ‘C’ of Corporate Service and half the height 1H 1T 1H 1B 1T 1B of the ‘H’ of the Harrods logo.5H 1C 0.1P 1H 5.5H 1H 1P 1H •T  he distance between the Corporate Service logo and the Harrods logo varies depending on print area but must never be less than 50mm 0. more space will always aid visibility 0.5H 1C 1T 1T T . marking Corporate Service communications apart from those under the wider Harrods brand.5H • The optimal height for Harrods logo is 14mm (minimum) PERSONAL SHOPPING & BEYOND 1T T • The optimal width of the Corporate Service logo is 90mm (minimum) H •A  lways maintain size proportion between the Corporate Service logo and Harrods logo as shown opposite 1T 1T • The Harrods logo must be centred visually below the Corporate Service logo Min 50mm 0.2 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | CORPORATE SERVICE AT HARRODS 1B 1H 1B 1H B H LOGO 1H 1H 1B The Corporate Service logo gives the sub brand a strong identity in its own right. BASIC LOGO GUIDELINES 1B Min 90mm BY APPOINTMENT 0.

HEADINGS: • Always 2pt larger than body copy in upper case • Leading example: 12pt type on 18pt leading • White out or metallic gold BODY COPY: • Always 2pt smaller than headings in upper and lowercases • Leading example: 10pt type on 14pt leading • Double carriage return for paragraph breaks ­­ 123456789012345678901234567890 . BASIC TYPOGRAPHY GUIDELINES GILL SANS MT LIGHT • Corporate Service only ever uses GILL SANS MT LIGHT abcdefghijklmnopqrstuvwxyz • No other weight may be used anywhere ABCDEFGHIJKLMNOPQRSTUVWXYZ • Use upper case and gold for all headings and sub headings • Use upper and lowercases and black colour for all body copy •U  se initial letter capitalised when writing Corporate Service whether as part of a heading or in body copy.2 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | CORPORATE SERVICE AT HARRODS TYPOGRAPHY­­­ The typography employed for Corporate Service communications is integral to the identity of the sub brand. Whilst continuity within the larger Harrods brand is always maintained. it is only in the logo where it is written in full uppercase .5. this typography allows the sub brand a certain differentiation.

3 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | PRIVATE SERVICE SUITE .5.

to build and nurture WEDDINGS & OCC ASIONS • The flexibility and constant preparation for any unannounced visit or request •A  complete respect of our clients’ positions. if not decades.3 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | PRIVATE SERVICE SUITE PRIVATE SERVICE SUITE – AN OVERVIEW PRIVATE SERVICE SUITE – POINTS OF DIFFERENCE The Private Service Suite is a specialised service set up specifically to look after the needs of Royalty.5. The team behind the Private Service Suite is required to enter into negotiations and decision making outside of the normal store channels. connections and above all their expectations. The Private Service Suite is proud to nurture long-term relationships with individual clients as well as with generations of families. •The utmost understanding of the need to protect and relay the importance of privacy and discretion both within the store and externally This exceptional service is by invitation only and the dedicated team assures the utmost discretion and an unsurpassed level of quality and service at all times. combined with a deep understanding of etiquette and its implications in wider diplomatic circles . Heads of State and other VIPs who demand the highest level of privacy and confidentiality. •A  strong bond of trust with customers that has taken years.

5. .3 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | PRIVATE SERVICE SUITE COLOURS In order to maintain consistency through the brand only the colours listed below are allowed. For accurate colour matching use the correct Pantone or CMYK colour reference. as printing conditions and screen resolution may result in variations in colour shade. PRIVATE SERVICE­SUITE BRAND CORPORATE COLOURS: METALLIC GOLD GOLD FOIL PANTONE 871c C:20 M:25 Y:60 K:25 R:131 G:127 B:68 LUXOR 220 Metallic Gold Use: Headings Gold Foil Use: Headings & logos ­ BLACK PANTONE 6 C:0 M:0 Y:0 K:100 R:29 G:29 B:27 Black Use: body copy Please DO NOT attempt to visually colour match from print-outs or on-screen colours.

5H 1T 1H 0. BASIC LOGO GUIDELINES BY APPOINTMENT • The optimal height for the Harrods logo is 14mm (minimum) PERSONAL SHOPPING & BEYOND Min 96mm • The optimal width of the Private Service Suite logo is 96mm (minimum) •A  lways maintain size proportion between the Private Service Suite logo and the Harrods logo as shown opposite • The Harrods logo must be centred visually below the Private Service Suite logo Min 50mm 1H 1P 1H •T  he distance between the Private Service Suite logo and the Harrods logo varies depending on print area but must never be less than 50mm 1P H P 1P 1H 1P • The Harrods logo must sit 15mm from the bottom trim 1H 1H CLEARANCE ZONE 1B Min 14mm 1B 1H B H WEDDINGS & OCC ASIONS •A  n invisible clearance zone surrounds the logos.5H 1P 1H 0.5H 1T 1P T H 1P H 1B 1B 1T P 1T 0.5. more space will always aid visibility 1H 1H 0.5H 1P 1H 1T 1T T . This is a minimum recommendation. the size of this zone is determined by the height of the ‘P­’ of Private Service Suite and half the height of the ‘H’ of the Harrods logo. marking PRIVATE SERVICE SUITE communications apart from those of the wider Harrods brand.3 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | PRIVATE SERVICE SUITE LOGO The Private Service Suite logo gives the sub brand a strong identity in its own right.

It is only in the logo where it is written in full uppercase HEADINGS: • Always 2pt larger than body copy in upper case • Leading example: 12pt type on 18pt leading • White out or metallic gold BODY COPY: • Always 2pt smaller than headings in upper and lowercases • Leading example: 10pt type on 14pt leading • Double carriage return for paragraph breaks ­­ 123456789012345678901234567890 . BASIC TYPOGRAPHY GUIDELINES GILL SANS MT LIGHT • Private Service Suite only ever uses GILL SANS MT LIGHT abcdefghijklmnopqrstuvwxyz • No other weight may be used anywhere ABCDEFGHIJKLMNOPQRSTUVWXYZ • Use upper case and metallic gold for all headings and sub headings • Use upper and lowercases and black colour for all body copy •U  se initial caps when writing Private Service Suite whether as part of a heading or in body copy. this typography allows the sub brand a certain differentiation.5.3 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | PRIVATE SERVICE SUITE TYPOGRAPHY­­­ The typography employed for Private Service Suite communications is integral to the identity of the sub brand. Whilst continuity within the larger Harrods brand is always maintained.

4 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE STUDIO .5.

who have worked on a wide range of projects – from city apartments and townhouses to country houses and mansions. Each interior design scheme is undertaken by a small but highly experienced design team. from the traditional to the contemporary and everything in between • Run by a highly skilled. contractors and consultants • Clearly defined service proposition and fee structure • Assured discretion at all times •O  ffering complete access to a world of incredible brands and products through Harrods. catering to a diverse and exciting customer base. polished design team •W  illingness to liaise on the client’s behalf with architects. working for the client and with the client from start to finish WEDDINGS & OCC ASIONS The Studio provides an influential design service which runs a range of interior projects. both in the UK and abroad. with the ability to realise absolutely everything an interior project could require – even down to colour co-ordinated toothbrushes • Available internationally . The design philosophy behind The Studio is to fulfil each individual client’s unique vision by understanding their needs. •A  n all encompassing design service. •C  atering to any taste.5. multi-lingual. tastes and lifestyle requirements in order to create for them the ultimate interior using a range of luxurious finishes.4 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE STUDIO THE STUDIO – AN OVERVIEW THE STUDIO – POINTS OF DIFFERENCE The Studio operates as the beacon service department of the Harrods Homewares and Furniture Department. Aligned with BY APPOINTMENT. this department offers yet another exceptional selection of elite personal services at Harrods. furnishings and fabrics.

4 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE STUDIO COLOURS In order to maintain consistency through the brand only the colours listed below are allowed.5. For accurate colour matching use the correct Pantone or CMYK colour reference. as printing conditions and screen resolution may result in variations in colour shade. . THE STUDIO­BRAND CORPORATE COLOURS: METALLIC GOLD GOLD FOIL PANTONE 871c C:20 M:25 Y:60 K:25 R:131 G:127 B:68 LUXOR 220 Metallic Gold Use: Headings Gold Foil Use: Headings & logos ­ BLACK PANTONE 6 C:0 M:0 Y:0 K:100 R:29 G:29 B:27 Black Use: body copy Please DO NOT attempt to visually colour match from print-outs or on-screen colours.

5H 1T 0. Min 52mm BASIC LOGO GUIDELINES BY APPOINTMENT 1H • The optimal height for the Harrods logo is 14mm (minimum) 1P 1H PERSONAL SHOPPING & BEYOND • The optimal width of The Studio logo is 52mm (minimum) 1P H P •A  lways maintain size proportion between the The Studio logo and the Harrods logo as shown opposite 1H 1P • The Harrods logo must be centred visually below The Studio logo Min 50mm 1H 1H 1P 1H •T  he distance between The Studio logo and the Harrods logo varies depending on print area but must never be less than 50mm WEDDINGS & OCC ASIONS 1P H P • The Harrods logo must sit 15mm from the bottom trim 1H 1P 1B 1H 1H B H 1B 1H 1H CLEARANCE ZONE 1P 1B 1H 1B 1H 1H H Min 14mm •A  n invisible clearance zone surrounds the logos.5H 1T T 0. the size of this zone is determined by the height of the ‘T’ of The Studio and half the height of B 1H 1H 1B 1B the ‘H’ of the Harrods logo. This is a minimum recommendation. more space will always aid visibility 0.5H 1T 1T T H T 1T 1T H 0.4 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE STUDIO LOGO The Studio logo gives the sub brand a strong identity in its own right.5H .5H 0. marking The Studio communications apart from those of the wider Harrods brand.5.5H 1T 1T 0.5H 1T 1T 0.

this typography allows the sub brand a certain differentiation.5.4 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | THE STUDIO TYPOGRAPHY­­­ The typography employed for The Studio communications is integral to the identity of the sub brand. BASIC TYPOGRAPHY GUIDELINES GILL SANS MT LIGHT • The Studio only ever uses GILL SANS MT LIGHT abcdefghijklmnopqrstuvwxyz • No other weight may be used anywhere ABCDEFGHIJKLMNOPQRSTUVWXYZ • Use upper case and metallic gold for all headings and sub headings • Use upper and lowercases and black colour for all body copy •U  se initial caps when writing The Studio whether as part of a heading or in body copy. Whilst continuity within the larger Harrods brand is always maintained. It is only in the logo where it is written in full uppercase HEADINGS: • Always 2pt larger than body copy in upper case • Leading example: 12pt type on 18pt leading • White out or metallic gold BODY COPY: • Always 2pt smaller than headings in upper and lowercases • Leading example: 10pt type on 14pt leading • Double carriage return for paragraph breaks ­­ 123456789012345678901234567890 .

5.5 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS CONCIERGE .

providing exceptional customer experiences from beginning to end. guaranteed through exceptional levels of customer service. clients and partners alike. Staying true to our customer-centric ethos. as well as booking detailed shopping packages. •T  ailor-making the Harrods experience according to individual customer needs and setting a service precedent for all customers The Customer: Harrods Concierge can assist with all customer enquiries no matter how big or small. to organising a complete shopping package. Harrods provides a world-renowned retail experience. whether it be a simple store question or making a reservation. not just to help guests but ultimately build mutually beneficial relationships.5. our dedicated Concierge team ensures that each customer’s needs and queries are met with the highest professional level. The Harrods Concierge acts as a main point of contact for all individual questions. specifically in pivotal hotels within the Knightsbridge area and Harrods catchment area. making restaurant and Urban Retreat reservations. providing an unparalleled level of service for customers. The Partner: The Harrods Concierge endeavours to provide unrivalled relationships with external partners. from giving simple directions. recommending what’s on and where to go in-store and out. • Professional. Harrods aims to fully communicate the most up-to-date store information to our partners. friendly and efficient service at all times •B  uilding key relationships with London hotels and their concierges to ensure all queries and needs of guests are met and even surpassed • E nsuring the internal word-of-mouth communication of in-store activities and events by having precise and up-to-date store knowledge • Driving levels of customer service and in-store services • A reactive and proactive service .5 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS CONCIERGE HARRODS CONCIERGE – AN OVERVIEW HARRODS CONCIERGE – POINTS OF DIFFERENCE Harrods Concierge is the next generation of customer service.

HARRODS CONCIERGE­BRAND CORPORATE COLOURS: METALLIC GOLD GOLD FOIL PANTONE 871c C:20 M:25 Y:60 K:25 R:131 G:127 B:68 LUXOR 220 Metallic Gold Use: Headings Gold Foil Use: Headings & logos ­ BLACK PANTONE 6 C:0 M:0 Y:0 K:100 R:29 G:29 B:27 Black Use: body copy Please DO NOT attempt to visually colour match from print-outs or on-screen colours. For accurate colour matching use the correct Pantone or CMYK colour reference.5 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS CONCIERGE COLOURS In order to maintain consistency through the brand only the colours listed below are allowed. .5. as printing conditions and screen resolution may result in variations in colour shade.

the size of this zone is determined by the height of the ‘H’ of Harrods Concierge and half the height 1H 1H 1B 1C 1B 1C of the ‘H’ of the Harrods logo.5H 1T 1H T H 1H 1T 1T H 0.5H 1T T The Harrods Concierge logo gives the sub brand a strong identity in its own right.5H 1T LOGO 0.5H PERSONAL SHOPPING & BEYOND • The optimal height for the Harrods logo is 14mm (minimum) • The optimal width of the Harrods Concierge logo is 109mm (minimum) 1T 1T •A  lways maintain size proportion between the Harrods Concierge logo and the Harrods logo as shown opposite T Min 50mm • The Harrods logo must be centred visually below the Harrods Concierge logo 1H 1T 1P 1H •T  he distance between the Harrods Concierge logo and the Harrods logo varies depending on print area but must never be less than 50mm 1P 1T H P 1P 1H 1P • The Harrods logo must sit 15mm from the bottom trim 1H 1C 1C 1H CLEARANCE ZONE C Min 14mm 1B 1B 1H B H •A  n invisible clearance zone surrounds the logos.5H 1T 0.1H 1B 1B 5.5H BASIC LOGO GUIDELINES 0. marking the Harrods Concierge communications apart from those of the wider Harrods brand. more space will always aid visibility 0. This is a minimum recommendation.5H 1H 1T 1T T . H 1T 1T BY APPOINTMENT Min 109mm 0.5H 1H 0.5 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS| HARRODS CONCIERGE 0.

it is only in the logo where it is written in full uppercase HEADINGS: • Always 2pt larger than body copy in upper case • Leading example: 12pt type on 18pt leading • White out or metallic gold BODY COPY: • Always 2pt smaller than headings in upper and lowercases • Leading example: 10pt type on 14pt leading • Double carriage return for paragraph breaks ­­ 123456789012345678901234567890 . this typography allows the sub brand a certain differentiation.5. Whilst continuity within the larger Harrods brand is always maintained.5 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS CONCIERGE TYPOGRAPHY­­­ The typography employed for Harrods Concierge communications is integral to the identity of the sub brand. BASIC TYPOGRAPHY GUIDELINES GILL SANS MT LIGHT • Harrods Concierge only ever uses GILL SANS MT LIGHT abcdefghijklmnopqrstuvwxyz • No other weight may be used anywhere ABCDEFGHIJKLMNOPQRSTUVWXYZ • Use upper case and metallic gold for all headings and sub headings • Use upper and lowercases and black colour for all body copy •U  se initial caps when writing Harrods Concierge whether as part of a heading or in body copy.

5.6 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS ESTATES .

• The luxury property agent specialising in top end properties • Eight departments covering London House Sales. The flagship Knightsbridge office situated opposite the main Harrods store on the Brompton Road. Property Management and Acquisitions •  Access to the finest properties in Central London and the Home Counties •  Client confidentiality is key • Professional. The Harrods Estates team offers each client an individual service to cater to their needs as well as being able to call upon all of the services that the Group provides. experienced property advisers providing a 360 degree service • Proactive international approach – the Harrods Estates team visits Middle Eastern. the Harrods Estates team is divided between three offices.6 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS ESTATES HARRODS ESTATES – AN OVERVIEW HARRODS ESTATES – POINTS OF DIFFERENCE Harrods Estates is the luxury real estate arm of Harrods. Harrods Estates has specialist desks for other countries. New Developments. the Home Counties and prime overseas locations. London Apartment Sales. covers Knightsbridge. Supported by the strength of the Harrods brand. predominantly Russia. including Russia and the Middle East. Management. Additionally. Country House Sales & Lettings.5. London Lettings. Mayfair. the Chelsea office situated on Fulham Road serves Belgravia and South Kensington. tailored service for each client . Asset Established in 1897. letting. St John’s Wood. the Middle East and India with the result that international clients now account for 86% of sales and lettings. specialising in the sale. while the Mayfair office located on Park Lane focuses on Regent’s Park. acquisition and management of some of the most exclusive properties in Central London. Russian and other key markets to see their clients throughout the year • Individual. Harrods Estates has successfully developed strong brand awareness in key international markets. Marylebone and St James.

5.6 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS ESTATES COLOURS In order to maintain consistency through the brand only the colours listed below are allowed. HARRODS ESTATES BRAND COLOURS: METALLIC GOLD GOLD FOIL PANTONE 871c C:20 M:25 Y:60 K:25 R:131 G:127 B:68 LUXOR 220 Metallic Gold Use: Headings Gold Foil Use: Headings & logos ­ BLACK PANTONE 6 C:0 M:0 Y:0 K:100 R:29 G:29 B:27 Black Use: body copy Please DO NOT attempt to visually colour match from print-outs or on-screen colours. For accurate colour matching use the correct Pantone or CMYK colour reference. . as printing conditions and screen resolution may result in variations in colour shade.

BASIC LOGO GUIDELINES • The optimal height for the Harrods logo is 14mm (minimum) • The optimal width of the Harrods Estates logo is 91mm (minimum) • Always maintain size proportion between the Harrods Estates logo and Min 50mm the Harrods logo as shown opposite 1H 1P 1H • The Harrods logo must be centred visually below the Harrods Estates logo 1P H P • The distance between the Harrods Estates logo and the Harrods logo varies 1P 1H 1P depending on print area but must never be less than 50mm 1H Min 14mm • The Harrods logo must sit 15mm from the bottom trim 1B 1H 1B 1H B H CLEARANCE ZONE 1H 1H 1B 1B •A  n invisible clearance zone surrounds the logos. This is a minimum recommendation.5H 1H 0.5. marking Harrods Estates communications apart from those of the wider Harrods brand.5H 1T 1P 1H T 1P H H P 1T 1T 0.5H 1H 1T 1T T 1H 1B .5H 1H 1T 0.6 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS ESTATES LOGO Min 91mm The Harrods Estates logo gives the sub brand a strong identity in its own right. more space will always aid visibility 0. the size of this zone is determined by the height of the ‘H’ of Harrods Estates and half the height of the ‘H’ of the Harrods logo.

6 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS ESTATES TYPOGRAPHY­­­ The typography employed for Harrods Estates communications is integral to the identity of the sub brand.5. this typography allows the sub brand a certain differentiation. Whilst continuity within the larger Harrods brand is always maintained. BASIC TYPOGRAPHY GUIDELINES GILL SANS MT LIGHT • Harrods Estates only ever uses GILL SANS MT LIGHT abcdefghijklmnopqrstuvwxyz • No other weight may be used anywhere ABCDEFGHIJKLMNOPQRSTUVWXYZ • Use upper case and metallic gold for all headings and sub headings • Use lowers case and black colour for all body copy •U  se initial caps when writing Harrods Estates whether as part of a heading or in body copy. it is only in the logo where it is written in full uppercase HEADINGS: • Always 2pt larger than body copy in upper case • Leading example: 12pt type on 18pt leading • White out or metallic gold BODY COPY: • Always 2pt smaller than headings in upper and lowercases • Leading example: 10pt type on 14pt leading • Double carriage return for paragraph breaks ­­ 123456789012345678901234567890 .

7 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS BANK .5.

7 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS BANK HARRODS BANK LIMITED – AN OVERVIEW HARRODS BANK – POINTS OF DIFFERENCE Harrods’ Bank is over 100 years old and is a comprehensive banking service. discreet and attentive • No Call Centre. customers enjoy a quality of service that has all but disappeared from the major high street banks. either through its own product range or by suggesting alternative providers if that is best for the customer. For the convenience of customers and shoppers alike. Monday to Saturday •  Experienced finance professionals offering impartial advice • Personal and business banking services The staff are highly experienced and able to respond quickly and efficiently at all times.5. loans and overdrafts available • Safety of depositors’ funds is the prime consideration •  Prompt lending decisions •  Bureau de Change •  New Gold Bullion service . providing a range of coins and bars that can be purchased. Located on the Lower Ground Floor of Harrods. supporting the financial needs of both Personal and Business customers. Harrods Bank does its utmost to provide the best solution. friendly and caring. the Bank has a Bureau de Change facility and has also entered the market in investment gold. the service is personal. A comprehensive range of deposit and lending facilities is on offer and all customers are personally looked after by our dedicated Relationship team. Above all. •  Deposits. one-on-one interaction • Open between 10am and 7pm. • A genuinely personal service. Whatever the financial need.

. HARRODS BANK­BRAND CORPORATE COLOURS: METALLIC GOLD GOLD FOIL PANTONE 871c C:20 M:25 Y:60 K:25 R:131 G:127 B:68 LUXOR 220 Metallic Gold Use: Headings Gold Foil Use: Headings & logos ­ BLACK PANTONE 6 C:0 M:0 Y:0 K:100 R:29 G:29 B:27 Black Use: body copy Please DO NOT attempt to visually colour match from print-outs or on-screen colours.5. as printing conditions and screen resolution may result in variations in colour shade. For accurate colour matching use the correct Pantone or CMYK colour reference.7 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS BANK COLOURS In order to maintain consistency through the brand only the colours listed below are allowed.

5H 0.7 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS BANK LOGO The Harrods Bank logo gives the sub brand a strong identity in its own right.5H 0.5H .5.5H 0. the size of this zone is determined by half the height of the ‘H’ of the Harrods logo. more space will always aid visibility 0. This is a minimum recommendation. Min 70mm BASIC LOGO GUIDELINES • The optimal width of the Harrods Bank logo is 70mm (minimum) • The Harrods Bank logo must sit centered 15mm from the bottom trim CLEARANCE ZONE •A  n invisible clearance zone surrounds the logo­. marking Harrods Bank communications apart from those of the wider Harrods brand.

it is only in the logo where it is written in full uppercase HEADINGS: • Always 2pt larger than body copy in upper case • Leading example: 12pt type on 18pt leading • White out or metallic gold BODY COPY: • Always 2pt smaller than headings in upper and lowercases • Leading example: 10pt type on 14pt leading • Double carriage return for paragraph breaks ­­ 123456789012345678901234567890 . BASIC TYPOGRAPHY GUIDELINES GILL SANS MT LIGHT • Harrods Bank only ever uses GILL SANS MT LIGHT abcdefghijklmnopqrstuvwxyz • No other weight may be used anywhere ABCDEFGHIJKLMNOPQRSTUVWXYZ • Use upper case and metallic gold for all headings and sub headings • Use upper and lowercases and black colour for all body copy •U  se initial caps when writing Harrods Bank whether as part of a heading or in body copy. this typography allows the sub brand a certain differentiation.7 | HARRODS BRAND GUIDELINES | SERVICES & ASSOCIATED BRANDS | HARRODS BANK TYPOGRAPHY­­­ The typography employed for Harrods Bank communications is integral to the identity of the sub brand. Whilst continuity within the larger Harrods brand is always maintained.5.

In this case. for example on a brand mailer or an advertisement. . where the piece produced represents Harrods and an external brand in equal proportions. the preference would always be that the Harrods brand guidelines set the precedent.6 | HARRODS BRAND GUIDELINES | CO-BRANDING CO-BRANDING The Harrods Core Brand often works in conjunction with another brand.

departments and addresses are concerned • The collateral must sit comfortably with the Harrods tone of voice in terms of clarity. especially where dates.0 | HARRODS BRAND GUIDELINES | CO-BRANDING | ESSENTIALS CO-BRANDING ESSENTIALS •P  lease pay particular attention to Harrods’ tone of voice guidelines.com . consistency and sophistication •T  erms and conditions must be written in accordance with the Style Guide and approved by Harrods’ Legal department • Under no circumstances should any collateral feature third party web addresses • It is essential to follow the brand band sizing guidelines (see 6.2) as stipulated for each variation on internal or external communication •A  ll collateral is subject to copy. artwork and brand approval by the Harrods Brand Guardians at brand@harrods. times.6.

1 | HARRODS BRAND GUIDELINES | CO-BRANDING | THE HARRODS BRAND BAND THE BRAND BAND SIZE GUIDE The brand band is an integral part of our external communications and must be incorporated into every co-branded item adhering to the guidelines below. PORTRAIT For all collateral that requires a portrait template the size of the logo sits at 50% of the width including the margin. For dark or black backgrounds. Please pay particular attention to use of colour. SQUARE & DPS For all collateral that requires a square or dps template the size of the logo sits at 50% of the width including the margin.6. or light. . use a white brand band (see right). always use a black band. LANDSCAPE For all collateral that requires a landscape template the size of the logo sits at 33% of the width including the margin. COLOURING For collateral that is prodominantly white.

6.4.com •T  he Harrods brand band and logo must appear on all co-branded advertising. for further clarity see the brand band and logo guidelines A NEW FRAGRANCE FOR MEN FROM beatM_shortlist_mag_235_297_V4.dior. images and design must adhere to Harrods’ brand guidelines at all times •P  lease pay particluar attention to the House style guidelines for dates.indd 1 18/02/09 17:33:13 48727 • GRAZIA • 300x468 Trim • 306x480 Bleed • 7.2 | HARRODS BRAND GUIDELINES | CO-BRANDING | ADVERTISING CO-BRANDED ADVERTISING •C  o-branded advertising must feature the Harrods brand band as illustrated below and on the previous page • All copy.9 • First Proof . locations and set phrases such as ‘Exclusively at Harrods’ • Under no circumstances should any collateral feature third party web addresses www.

The Silver room.200. Alexis Bittar cuff £229.600. Jimmy Choo clutch £1. At £1.com • Under no circumstances should any collateral feature third party web addresses •T  he Harrods brand band and logo must appear on all advertorials. Harrods candle £29. Annoushka bangles (from top to bottom) 18ct yellow gold £1.895. Aeon notebook £19. and is packed with Crème de la Mer’s most iconic and pampering products.C. each is tailored to work with your mood and outfit.200 it’s an investment but. First Floor Luxe-over your Lingerie! Whether you want a new take on sexy lingerie or simply a pampering treat. Annoushka 18ct yellow gold and diamond necklace £5. worth every penny – it’s the ultimate luxe travel companion! This set is a limited edition of four and is exclusive to Harrods. for further clarity see the brand band and logo guidelines PROMOTION ADVERTISEMENT FEATURE ELEMENTAL ELEGANCE Hot destination: Harrods The new. Discover all six in this chic presentation case. We’re especially loving the silk chiffon jumpsuit – very A/W ’09.900. Rich. all copy drafted and creative artwork should adhere to the Harrods Brand Guidelines. most-wanted fragrance wardrobe. the new buzzword in indulgence is Kiki De Montparnasse. ideal for knitwear days. jeT seT. Carlo Zini bracelet £599.520. exclusive to Harrods.L flower earrings with green sapphire £640. Throw in a statement coat or oversized gilet and you’re done. Each vanity case is handmade. featuring Globe-Trotter’s finest detailing. price on application. The Eye Concentrate and the sumptuous The Body Crème. This chic. Ground Floor ON SHOW: Raek-Mig-Lige sterling Silver bowl by Georg Jensen £8. M.438.6. Perfumery. sophisticated boutique range of boudoir-style lingerie also features irresistible accessories and high-quality massage oils and candles. £529. 18ct gold and diamonds £2. making it a must-have for serious fashionistas. tailored trousers and tuxedo jackets to slouchy day dresses. Head down to Harrods early before the fash pack beat you there! This couture dress (below) is available to order. 18ct yellow and white gold from £1. Eveningwear. you’ll be sure to find a more feminine and edgy twist on everything from two-piece suits. Bois d’Iris is a warm scent.2 | HARRODS BRAND GUIDELINES | CO-BRANDING | ADVERTISING HARRODS ADVERTORIALS •T  he majority of all Harrods paid advertorials are written in-house by the publication in question •W  ithout exception. Designer Studio. and Cologne Noire is for your statement outfits and events.95 for aromatic candles to £499 for luxe loungewear. Chic. 18ct white gold £1. including the cult Crème. Baccarat ring £1.200. Ground Floor Looking for a new workwear statement? Then meet Robert Rodriguez and his new collection. luxurious and sophisticated. With a tougher edge. . the new collection is rich in earthy tones and velvet.400.95. £700. Second Floor.95. First Floor Add a little lustre to your festive offering this year with a special gift for your loved one from the place that does ‘luxury’ better than any other – Harrods.200. Prices range from £59. urban and fashion forward. Sequinned dress (right). A real Grazia favourite for easy but edgy daytime style. Lingerie. Body-con has taken a sophisticated new turn this season and no one is doing it better right now than Hervé Léger. Co-branded advertorials will always require approval from the Harrods Brand Guardians at brand@harrods. go! This uber-glamorous collaboration between Crème de la Mer and British luxury luggage company Globe-Trotter will satisfy even the most beautyaddicted jet setter. a fabulously luxurious travel set and the label that’s on every fashion editor’s lips – no wonder everyone is heading to Harrods this autumn… Label alert: The new office staple reADy. Burberry watch £329. 18ct white gold and diamonds £2. Items clockwise from top: Montblanc platinum plated fountain pen £830. for Crème de la Mer devotees. Lara Bohnic chain necklace £789. All items available from Lower Ground and Ground Floor. Gardénia Pétale is a fresh floral for carefree days. snakeskin and ‘hardwear’. Celebrity fans range from Victoria Beckham to Cheryl Cole and Kate Moss. First Floor Everyone’s getting a scent wardrobe! Why stop at one perfume when a fragrance wardrobe is the new way to wear scent? High-end jewellers Van Cleef & Arpels have created the ultimate couture collection of six perfumes inspired by the world’s classic gardens. Cosmetics.

15th October 2009 Harrods Fine Jewellery Room. all exclusively at Harrods. creating drama in its exquisite details. 1st . RSVP is essential as places are limited. Featuring five different pieces.6. A celebration of the unexpected and the eternal: a delicate lotus flower is woven into a sculptural heart with an infinite thread of diamonds.3 | HARRODS BRAND GUIDELINES | CO-BRANDING | INVITATIONS INVITATIONS • Invitations are a simple and attractive way of drawing customers in-store and highlighting new products or brands •A  ll invitations must be laid out in accordance with the Harrods Brand Guidelines to ensure continuity and must be sent to the Harrods Brand Guardians at brand@ harrods. The collections will include a combination of exquisite gowns. All information and logos should be supplied when submitting the original material • Under no circumstances should any collateral feature third party web addresses •The Harrods brand band and logo must appear on the front cover (without web & tel) and back cover (with web & tel) of all invitations. Hans Road Join us as we unveil the exclusive Dennis Basso boutique and the designer’s new collection.com for brand approval prior to being printed cordially invites you to the exclusive worldwide unveiling of is delighted to invite you to a worldwide exclusive preview of the new Enchanted Lotus Collection. for further clarity see the brand band guidelines HARRODS AND DENNIS BASSO are delighted to invite you to the exclusive launch of Eveningwear’s newest boutique.com for brand approval prior to being printed. for further clarity see the brand band and logo guidelines • Under no circumstances should any collateral feature third party web addresses • All invitations must be sent to the Harrods Brand Guardians at brand@harrods. De Beers’ exceptional craftsmanship has created an ethereal yet resilient micropavé where the diamonds brilliance and beauty.com for brand approval prior to being printed 2. First Floor Entrance via Door 10. JOINT OR SUPPLIER HOSTED •A  ll invitations for events that are hosted by Harrods and a third party (co-funded. This approval must be organised with at least five days’ notice 1. HARRODS HOSTED •A  ny event that is being hosted by Harrods must be designed by the in-house Creative team. ready-to-wear and luxury fur pieces.harris@harrods. Ground Floor .com •A  ll invitations must be sent to the Harrods Brand Guardians at brand@harrods. Dennis Basso’s attention to detail and design for each season allows his collections to make a mark in the world of fashion. Please contact Jenny Harris on 020 7893 8809 or email jenny. (using their database of contacts) must contain the brand band on the image side and the Harrods logo in the bottom right hand corner on the text side. usually a concession) or an event that is totally supplier funded and hosted by the third party at Harrods. THUR SDAY 15 t h Oc TOBER 20 09 6 pm – 8 pm Eveningwear.

6. for further clarity see the brand band guidelines •T  erms and conditions must be written in accordance with the Harrods Style Guide and must be approved by the Harrods Legal department •A  ll brand mailers are subject to copy. This approval must be organised with at least five days’ notice HARRODS BRAND MAILER ESSENTIALS •P  lease pay particular attention to Harrods’ Style Guide.com for brand approval prior to being printed. copy and targeted mailing. departments and addresses are concerned • The brand mailer must sit comfortably with the Harrods tone of voice in terms of clarity. Usually an event.• Under no circumstances should collateral feature third party web addresses . especially where dates.4 | HARRODS BRAND GUIDELINES | CO-BRANDING | BRAND MAILERS BRAND MAILERS •B  rand mailers increase brand and product awareness. gift or discount offer will be proposed to draw recipients in-store •A  ll brand mailers must be laid out in accordance with Harrods’ Brand Guidelines to ensure continuity and must be sent to the Harrods Brand Guardians at brand@ harrods. artwork and brand approval and must be sent to the Harrods Brand Guardians at brand@harrods. through images. This approval must be organised with at least five days’ notice .com for approval prior to being printed. consistency and sophistication •T  he Harrods brand band must appear on the front cover and back cover (with web & tel) of any brand mailer collateral. times.

com. KEY TYPEFACES DISPL AY FONTS = ANNIVERS/CALLUNA (please use Calluna for the main title. aside from harrods. Annivers for secondary titles and buttons) FUNCTIONAL FONTS = ARIAL /GEORGIA (please use Georgia for all body copy and Arial for specific product information. and will provide a subject line for the email Please note: no links to external websites or content. colour = #333333 Secondary = rounded button. a solid background colour is required Our copywriters will review all copy and make any changes they feel necessary to adhere to the brand guidelines. artwork and brand approval by Harrods The email template can be found at The Harrods FTP in the downloads section File name: Rewards_Email_Template. please note the framework is subject to change by Harrods. can be included BUTTON CALL TO ACTIONS Main call to action = rounded button.psd (to download the file click on the disk icon) The Harrods FTP site for uploading large files is: harrodscreative. The header and footer must remain the same and not be edited unless terms and conditions are to be added. as it is amended regularly All brand email communications are subject to copy. 1px radius 24px height with a 1px stroke. 1px radius 22px height with a 1px stroke.6. colour #666666) COPY GUIDELINES • • • Text should never be placed over images.com username: harrods password: creative .5 | HARRODS BRAND GUIDELINES | CO-BRANDING | BRAND EMAILS BRAND EMAILS The email content should fit inside the width of the template which is 624 pixels. as in the example to the right of this page Harrods will place the supplied brand artwork into the Harrods branded email frame (see right) Harrods reserves the right to re-colour the framework to give contrast to the artwork Harrods will send a flattened proof for sign-off by the brand. colour = #A8A8A8 CONTENT • • • • • • • Where possible please use a hero image.

Please then email us to confirm you have uploaded your file. please email your queries to the Harrods Brand Guardians at brand@harrods. To download an electronic version of the full Harrods Brand Guidelines visit harrodscreative.com For all urgent matters.com.6. please approach your Harrods Trade Marketing contact.com for your individual file name. . please contact the Brand Guardians at brand@harrods. Before uploading artwork to this FTP.com To upload artwork or to download the Harrods brand band or logos visit harrodscreative.6 | HARRODS BRAND GUIDELINES | CO-BRANDING | CONTACTS & COMMUNICATION CONTACTS & COMMUNICATION For any information on Harrods’ Advertising and Marketing Brand Guidelines.