MENA FAWZY AZMY

2 Mansour Mahran St, Dokki

Giza, Egypt.
Telephone: (+202) 37613394
Mobile: (+2 012)20126968
E-mail: menafawzy.azmy@gmail.com

OBJECTIVE
Seeking a challenging position in a multinational organization where my educational
background and skills can be applied and further developed.
EDUCATION

2001-2005
Faculty of Commerce
Major : Accounting
Grade: Good

Courses:
Sep. 08
Feb. 09

Cairo University

Customer Service Excellence

Effective Time Management

Cairo, Egypt

AUC Training Center.

AUC Training Center.

Training:
Aug 2005- Dec2005
Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Developed Language and Computer Skills
Enhanced Presentation & Project Development Skills
Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business
Correspondence and Report Writing.
December 2005
DALE CARNEGI Sale Advantage Cairo, Egypt
Building self -confidence to overcome the challenges of selling.
Building credibility to strengthen relationships.
COMPUTER AND LANGUAGE SKILLS
Computer Skills:

Excellent Knowledge of MS office Application and All Windows versions

Excellent Knowledge of Internet
Very Good knowledge of Adobe Photoshop

Language Skills:

Native language Arabic

Good command of both written and spoken English

Personal Skills:

Cooperative
Problem Solver
Work under pressure
Able to learn quickly and accurately
Very interested in learning new skills

WORK EXPERIENCE

January 2013 till now

ZAMIA Designs (Graham&Brown Middle East Distributer )

Branch Manager

Provide the customers with the best designs and materials according to their requirements.
Ordering the material stock for interior designers and distributors.
Successfully resolve customer issues timely and professionally.
Assist in the interviewing, hiring and training of new members .
Monitor quality of service for members, and ensure that employees are maximizing opportunities
to sell products.
Review daily reports and take appropriate actions as needed.
Manage workflow to assist staff in balancing priorities, provide backup support if needed.
Coordinate annual inventory and manage branch inventory.
Pricing and preparing quotations for decoration companies.
Revising the branch and distributer invoices and preparing monthly financial analysis reports.

January 2011 till December 2012

CompuGeorge

Access Control Systems

Project Coordinator Specialist

Preparing Plans for each week visits in previous week and update them on daily basis based on
variation of business needs and new Priorities.
Following up with the team members the Visits that should be scheduled on hourly and daily
basis for engineers and technicians.
Follow up on all maintenance contracts and make sure visits are done in the scheduled times, and
according to the required duties required by each client.
Pricing and preparing quotations for maintenance (Visits, Spare parts, Software support ).
Follow up the renewals of the maintenance contracts.
Preparing requirements needed at sites by Maintenance and Installation team including material
delivery, spare parts, any special tools Prior to visit date.
Preparing all paperwork required to finish the Project including Delivery Notes, Invoices, Visit
reports Prior to Visit date.
Follow up the issuance & collection of the Maintenance Invoices until payment is received.
Update Ordered Received log and follow up on receiving down payments and coordinate the start
of delivery & installation to clients.

August 2008 Till October 2011 THE AMERICAN UNIVERSITY INCAIRO PRESS
Senior Sales and Accounting assistant

Providing good and complete customer service.

Handling the cash register.
Dealing with customer complaints and refunds.
Responsible for auditing closing receipts from for all AUC branches.
Responsible for preparing weekly and monthly closing (cash, visa and cheques) for all AUC
branches.
Provide financial analysis reports.
Responsible for Heliopolis Branch full responsibility sales cash report and stock adjustment.
Attending different events done by the A.U.C Press & the Bookstore as the Bookstore
representative.
Participate in the annual physical inventory.
Working with receiving department in receiving shipments.
Reporting directly to distribution manager and finance department.

May 2007 Till August 2008

Axiom telecom

senior logistics Coordinator

Handle all Shipment transaction.
Responsible for Product training.
Responsible for training new members.
Prepare monthly cash report for financing department.
Responsible for updating our database by creating links for different departments using Oracle
Putting (uploading) material on to the website, often using a content management system.
Making sure site content is kept up to date.
Monitoring and posting replies to online message boards and dealing with email enquiries.

January 2006 till May2007 Ring NOKIA (a subsidiary of Orascom Telecom Holding )

logistics Coordinator

Linked between Ring branches inside Egypt .outside Egypt and the Hub
Audited Quality control operations (test and check faulty phones after repaired )
Supported call center by solving customer problems
Reported branches with waiting and special case
Handle all Shipment transaction
Responsible for training new logistics persons

June2005 till December 2005 Caesars Palace Hotel

Receptionist
Made reservations for customers
Worked with Egypt Air Line and El Sudan Air line transit group
Accountant:
Entered customer data in hotel account
Prepared customer bill
Responsible for prepared Daily Cash Report from all hotel department

INTERESTS
Traveling, Drawing, and Surfing Internet
PERSONAL INFORMATION
Date of Birth:
4 / 8 / 1983
Marital Status: Married
Military Status: Exempted