Xxxxxxxxxx xxxxxx (name)

Profile
A highly adaptable individual pursuing a career in business management. Offering a range of
transferable skills including administration, customer service and research, as well as a combination
of strong organisational skills and the ability to work well under pressure. Seeking a suitable position
in a commercial environment which will prove to be both a personal and professional challenge.
Core Skills

Excellent administrative skills gained from successful operation in different sectors.

Able to work independently and with a high degree of initiative.
Resourceful and a good problem solver; excellent communication skills.
A quick learner with an inquisitive mind; committed to pursuing personal development.
Customer service skills; ensuring that clients are dealt with in a professional manner.
Skilled at dealing with suppliers, resolving issues with exemplary negotiation skills.
Planning and managing own time and efforts to ensure optimum effectiveness.
Well used to meeting deadlines, targets and budgets in a busy environment.
Highly organised and methodical with an eye for accuracy and detail.
Working to high standards of quality, confidentiality and data security.
Good sense of humour with the ability to fit in with new situations.
Strong IT skills - familiar with major packages such as MS Word, Outlook, Excel and Access

Career History
Sep 02 date

xxxxxxxxxxxx, xxxxxxxx (company name)

Secretary/Assistant to the Manager. Working in the marketing team and involved in a confidential
communication and client-related project. Duties as follows:

Managing the distribution and approval of a range of documents around the various internal
departments; ensuring that the feedback of each section is included.
Maintaining accurate records of all internal and external correspondence.
Providing administrative support to the Communications Manager: arranging meetings,
booking travel/accommodation and producing general correspondence.
Coordinating the production of marketing literature in close liaison with the creative team.
Managing departmental budgets, cost control, internal reports and invoicing.
Assisting in the publishing of material for the internal on-line magazine; dealing with
suggestions from staff and ensuring that each letter receives the required attention.
Working with new employees to arrange security access to the various internal systems.
Creation of PowerPoint documents and charts for effective presentations.
Successfully coordinated a department relocation, including setting up systems.
Ordering of software and hardware for staff; coordination of the departments stationery.
Initially employed as an Administration Assistant in the Training Department; involved in
coordinating a range of internal courses and maintaining personnel training records.

Aug 00 Aug 02

xxxxxxxxxxx (company name)

Administrative Assistant. Responsible for a range of office duties for this car rental brokerage
employing over 90 staff in administration and a call centre. Duties were as follows:

General reception duties: delivering a professional first point of contact to all visitors.
Management of all incoming and outgoing mail for a number of departments; ordering couriers
and specialist delivery services as and when required.
Successfully developed a new filing system for the control of consumables and stock;
improved availability of key items and reduced stock holding.
Coordinated a number of service suppliers including office stationery, consumables and
general building maintenance; managed all relevant costing and invoicing.
Effectively coordinated up to 300 telephone, fax and email sales enquiries from clients each
week; ensured that each message or call was routed to the right person.
Managed the daily security of the building and ensured all facilities were secure.

Nov 99 Aug 00

Hotel XXXX

Bar Tender & Waitress. Duties were as follows:

Serving drinks/foods.
Operating till.
Customer service.
Completing all records/administration at the end of the night.

Oct 98 Nov 99

Retail Outlet XXXX

Sales Administrator. Responsible for stock replenishment and pricing.

Dec 97 Sep 98

Office XXXX

Receptionist. Duties were as follows:

Dealt with sales and service enquiries from members of the general public.
Raised invoices.
Created computerised filing systems using a bespoke database system.

Qualifications & Training

BA (Hons) in Public Administration: University of XXXXXX.

Final year studies included: Electronic Business; Public Policy Workshops; Issues in Health
Care; Strategic Management; British Politics. A variety of individual and team-based research
and analysis projects was completed.
1st Year of Advanced GNVQ in Business Studies
Completed a range of training courses with the Pitman Training Center including course on:
Word 2000; PowerPoint; Access; Excel; Outlook; Audio Transcription; Keyboard (45wpm) &
Computer Skills.

Personal Details
Address:

xxxxxxxx

Date of Birth:

xxxxxxx

Telephone:
E-mail:

xxxxxxxx
xxxxxxxx

Interests:
References:

xxxxxxx
Available on request