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ADE will maintain a learning environment that is conducive to the success of course
participants and will ensure that the facilities, methods and materials used in the provision of
training will be appropriate to the outcomes to be achieved. ADE will maintain systems for
recording and archiving client information including results and will provide clients with access
to their own records upon request.
This code creates a framework of minimum standard of professional conduct that ADE must
adhere too. Central to the Code of Practice is the underlying principle of being fair and
reasonable. All ADE members are expected to abide by the code in the way they conduct
business and in the treatment of clients and colleagues. Any member of the organisation who
breaches this code will be either subject to suspension, reprimand, re-training or termination.
This code of practice applies to all employees, subcontractors and consultants (‘personnel’)
of ADE.
Assessment
For nationally recognised training programs all assessments will be designed in such a way
so that they are fair, reliable, flexible and valid. A variety of assessment approaches will be
used and where necessary reasonable adjustments will be made provided they do not breach
the Training Package guidelines. All assessment tools will be validated in a standardised
format.
Audits
ADE will be open to any audit requirements by appropriate authorities and
contractual agreements.
Copyright
ADE will abide by all copyright requirements when delivering courses that are owned by other
organisations or government departments.
Fair Trade
ADE will conduct all aspects of its business inline with ‘fair trade practices’.
Finances
ADE issue appropriate financial records to relevant authorities as part of their private provider
requirements.
Legislation
ADE will update our knowledge on legislation and procedure changes related to our job
practices.
Marketing
ADE will market their training products with integrity, accuracy and professionalism, avoiding
vague and ambitious statements. In the provision of information, no false or misleading
comparisons will be drawn with any other provider or course.
Marketing will occur through radio, yellow pages, yellow pages on-line, industry magazines,
and by the process of relationship marketing with employment agencies and motorcycle
retailers. Recruit students in an honest, open and factual way, both verbally and with
supported written material.
Course Information
Prior to enrolling in a course clients will be provided with up-to-date and accurate information
covering the following points:
• Course objectives and outcomes
• Details of any legislative and/or licence requirements
• Delivery methods and subjects covered
• Assessment methods and/or testing requirements
• Course dates and times
• Opportunities for RPL/RCC or mutual recognition where relevant
• Course fees and refund policy
• Course pre-requisites
• Resources and facilities
• Available support services
• Complaints and appeals procedures
• Client records and information
• Welfare and guidance
• Access and equity
• Client rights and responsibilities
• Enrolment and selection process
National Recognition
For nationally recognised training programs ADE will recognise the qualifications and
Statements of Attainment issued by other RTOs. ADE will check the NTIS website to ensure
that the RTO is registered and may contact the RTO to check results if required. Certified
copies of results from other RTOs will be kept in the clients file for evidence purposes.
Refund Policy
• Full course fees are payable no less than 14 days prior to the commencement of a
course. From time to time the office staff call to remind candidates that their fees are due
however this is a courtesy and not a requirement. It is the candidates’ responsibility to
ensure that they pay their fees in the required time frame.
• If a student fails to pay the course fees in full 14 days prior to the course starting their
place on the course will be cancelled.
• All students are informed of the course requirements, licensing requirements and
medical requirements of courses prior to commencement. If a student gives false or
misleading information regarding their eligibility to participate then they will be removed
from the course and no refund will be granted.
• If a student gives more than one week (7 days) notice of cancellation prior to the starting
date of the course(s), or does not meet VicRoads health or licence requirements, or is
rejected by a VicRoads Medical Review more than seven days before the course
commences, a full refund will apply.
• If a student cancels less than one week (7 days) from the starting date of the course(s)
or does not meet VicRoads health and licensing requirements, or is rejected by a
VicRoads Medical Review, a 40% refund will apply.
• If a student fails to attend, or cancels the course(s) or fails to meet VicRoads health and
licensing requirements on the course starting date, no refund will be given.
• It is the student’s responsibility to check course start times and to ensure they arrive 10
minutes prior to a course/lesson commencing. In the interest of student safety and
fairness to others if a student arrives for a course/lesson more than 30 minutes after the
starting time without prior consent they will not be permitted to participate. In such cases
the student will not be eligible for a refund.
• If a student commences a course or fails to arrive for a course or arrives late for a course
and is not permitted to join the class then they will need to pay the full course cost in
order to join a place on another course.
• Students on courses that are fully or partially funded will be liable to pay the FULL course
fees if they cancel or withdraw from the course will less than one week (7 days) notice or
are removed from a course for any reason.
• ADE reserves the right to remove any student from a course who disobeys instructions
from the trainer, who behaves in a manner which is disruptive or who endangers the
trainer, the other students or themselves. If a student is removed from a course due to
unruly or unsafe behaviour they will not be eligible for a refund.
• All refund applications must be made in writing and addressed to the CEO.
• All refund requests will be responded to in writing and any refunds granted will be
received by cheque within four weeks from the refund application date.
ADE will have an open access library in the lecture room so as relevant course texts can be
viewed and referenced by students.
Service
All ADE staff are required to deliver a professional service while maintaining a high standard
of integrity throughout all aspects of our business practices.
Stakeholders
ADE will contact appropriate stakeholders on any changes related to its accreditation
requirements.
Standards
ADE maintains a quality management system designed and implemented to fulfil its
obligations under the AQTF and to VicRoads. This system creates a framework for clearly
defining the control of all processes relating to ADE and the training, assessing and testing of
clients. Regular internal audits and reviews are conducted to ensure that ADE complies with
it’s quality manual.
Student Recruitment
The recruitment of students will be conducted at all times in an ethical and responsible
manner. Recruitment decisions are the responsibility of the CEO with an emphasis on the
aspirations, proficiency and qualifications of the student in line with the competency standards
and course outcomes.
Testing (VicRoads)
It is Management’s responsibility to schedule Tests for students. In the interest of fair testing
ADE staff members will not test any relation or personal friend of theirs. A neutral staff
member not related to the person or a personal friend will conduct the assessment.
Training
ADE will manage and plan training, assessment, evaluation and reporting based on AQTF
and VicRoads guidelines. ADE will develop or purchase training curriculums that meet or
exceed VicRoads or Industry guidelines and standards. For all nationally recognised training
programs, ADE will ensure that the latest Training Package or accredited course is used.
Training routes are to be strictly confined to main roads, freeways, industrial parks and
allowable minor roads. Our trainers, where practical will use the ADE training model in
delivering training.
Work Ethic
ADE and its staff will on all occasions will act in a professional manner in all facets of its
business. The will not deliberately poach clients from other organisations or run other
organisation down, but focus on the positives of ADE performance and quality outcomes. If
clients approach ADE of their own free will, ADE will focus on delivering quality training and
assessment outcomes to service the clients’ needs without rubbishing the other organisation.