Adrienne B.C.

Dever
Katy, TX 77449 (210) 387-1620 adrienne.bc.dever@gmail.com

HUMAN RESOURCES PROFESSIONAL

MBA professional with 10 years payroll experience and familiarity of various human
resources areas such as benefits, pensions, I-9 verification, unemployment claims, FML,
Workers Compensation, orientation and on-boarding, training and development, and HR
compliance

Success in developing teambuilding programs, creating and maintaining personnel and

training manuals, and designing procedures to streamline processes and minimize processor
errors

Quick learner familiar with various HRIS and payroll systems such as ADP Workforce Now,
Paycom, SAP, Oracle, and PeopleSoft and reporting systems such as HR Browser and
ReportSmith

Effective at building relationships with employees and managers at all levels within an
organization to support the business strategy, resolve communications issues and motivate
individuals to optimal performance.

Creative support professional with a record of increased responsibility. Proficient in

prioritizing and completing tasks in a timely manner, while maintaining attention to detail and
working in a fast paced environment

Excellent oral and written communication skills and proficient MS Office user

PROFESSIONAL EXPERIENCE
BCFS
HR Director

San Antonio, TX
May 2012 Aug 2014

Managed staff of 5 full-time and 1 part-time employee. Operated as Project Manager for HRIS
conversion with Paycom in 2013 and Payroll in and HR SME for HRIS conversion from Paycom to
ADP Workforce Now in 2014. Worked with senior management in training of HR staff, administering
and setting new policies and procedures and interviewing applicants. Handled processing of new
hires, terminations, and various HR transactions such as promotions and other job changes.
Conducted on-going training including New Employee Orientation. Managed leave of absence and
advise local HR on handling of FML and leave of absence cases. Administered wellness program and
devise various wellness initiatives for employees. Served as back up for recruitment and workers
compensation handling. Handled COBRA and benefit administration. Established departmental
goals for non-managerial staff. Counseled and disciplined employees as needed. Supervised payroll
processing for over 1,500 employees nationwide ensuring accuracy of the payroll. Served as back
up in payroll and garnishment processing, manage tax payments, and assist employees and
supervisors with payroll questions. Reconciled accrued liabilities and payroll expenses to GL, and
create monthly JEs to post expenses to appropriate programs. Served as Reservist member of
Incident Management Team (IMT) when needed and handle payroll processing for deployments.
Key Results
Devised methods to reduce excess expenditures of the HR budget by instituting policies to
allocate additional expenses to the proper program
Established wellness program and first wellness challenge
Served as HR liason for conversion from ADP to Paycom and HR Payroll SME for conversion
back to ADP Workforce Now
Created procedures for processing of IMT payroll to reduce errors when calculating pay and
instituted a payroll audit system to be conducted after every payroll to ensure accuracy of
payments to employees

Managed and processed IMT payroll over 4 month period, manually calculating $2.5 million
in payments to employees with less than 3% error rate
Promoted from HR Generalist to Senior HR Generalist within one year with another
promotion from Senior HR Generalist to HR Director within another year. Served as
Recruitment & Training Manager when needed

ISS Facility Services

Payroll Supervisor

San Antonio, TX
Oct 2009 Jan 2011

Supervised team of 8-10 payroll processors to ensure accurate and timely processing of weekly
payrolls. Handled paid leave balances and ensured leave status was updated for employees.
Oversaw training of new and temporary employees. Assisted with 1-9 verification for site employees.
Conducted monthly team meetings. Assisted with applicant interviews. Responsible for yearly
employee evaluations. Served as point of escalation for employee complaints and site manager
issues. Oversaw processing of garnishments and payroll check exceptions. Counseled and
disciplined employees as needed.
Key Results
Created mail tracking system to ensure accurate and timely processing of employment
verifications, unemployment claims and garnishments
Adopted positive pay system for 3 corporate accounts in an effort to decrease fraud and
quickly identify unauthorized transactions. Developed education materials and coordinated
training sessions to advise on-site personnel of positive pay system
Developed garnishment verification system to guarantee correct processing of new, updated
or terminated garnishments prior to end of payroll processing
Implemented ADP TotalPay Card payment system at 4 locations. Created education
materials and organized training sessions for on-site and Corporate payroll personnel

Accenture
Payroll Processing Team Lead

San Antonio, TX
May 2007 Sep 2009

Developed and updated training materials to assist with learning of current and new processes.
Conducted monthly team meetings to review current practices and changes to procedures. Served
as point of escalation for payroll and team matters. Assigned work to team members daily. Verified
payroll processing for team members to reconcile errors and balance payroll reports. Verified
changes affecting net wages such as 401K contributions, exemptions, insurance coverage, and loan
payments for each employee. Calculated and ensured correct processing of payments to employees
on leave. Confirmed health benefit changes to ensure correct deductions during payroll processing.
Handled travel arrangements for processing team, including but not limited to airline, hotel, and car
reservations.
Key Results
Created checklist and spreadsheet to confirm off-cycle check calculations and proper
handling prior to processing
Produced 8 processing guidelines for various payroll processes from off-cycle checks to yearend adjustments
Led payroll processing team to 100% payroll timeliness
Promoted from Senior Payroll Representative to Team Lead within 6 months

Mercer HR Services
Benefits Specialist

Dallas, TX
Sep 2006 May 2007

Assisted employees with enrolling for medical benefits and explaining available options. Worked with
insurance provider to correct inaccurate data to ensure correct coverage, including submitting
emergency enrollment updates. Aided with processing of death, QMSCO forms and COBRA
enrollment and corrections. Processed life event/status changes for employees. Answered employee
questions regarding pension eligibility and benefits. Assisted with new employee training.
Key Result
Went from handling pension benefits for 1 client to handling pension and medical benefits
for 4 clients

West Telemarketing
Staff Payroll Specialist

San Antonio, TX
Jan 2005 Jun 2006

Verified employee changes to address updates, pay rate changes and employment status have been
updated correctly. Trained new employees on payroll duties and procedures. Assisted employees
with payroll questions including, but not limited to, pay rate, W-2, and federal and state taxes.
Adjusted incorrect time clock punches daily. Processed and entered discrepancies for incorrect
payment to employees.
Key Results
Solely responsible for training new locations personnel on timekeeping practices, and
reporting methods resulting in first payroll being run with 100% accuracy and timeliness
Promoted from Payroll Specialist to Staff Payroll Specialist within 1 year

EDUCATION & CERTIFICATIONS

The University of Phoenix
MBA in Human Resource Management

Online
Jul 2007

The University of Texas at San Antonio

Bachelor of Arts in Psychology/Minor in Business with HR Concentration

San Antonio, TX
Dec 2004

OF NOTE
Accomplishments
Cambridge Whos Who among Executive and Professional Women nominee, 2009 2010
HROA Award, Accenture, 2008
Affiliations
Society for Human Resource Management (SHRM), 2007 present
Society for Human Resource Management, San Antonio Chapter (SASHRM), 2007 - 2014
American Payroll Association (APA), Alamo Chapter, 2010 present
Computer Skills
HRIS/Payroll applications (ADP Workforce Now, Paycom, SAP, Oracle and PeopleSoft)
Microsoft Office (Word, Excel, Outlook and PowerPoint)
Work Management applications (Remedy and Siebel)
Timekeeping applications (CATT, Winteam, and Kronos Workforce Timekeeper)