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USER ADMINISTRATION/
MANAGEMENT
Section
Section Description
Page
Recapitulate
205
09.01
206
09.02
206
09.03
208
09.04
209
09.05
210
09.06
210
09.07
211
09.08
212
09.00
Annexure
214
205
Maker /Checker
Most of the menus under User Management have Maker /Checker functionality.
That means, one officer will perform the change (Maker), and another officer has
to authorize that change (Checker).
Note:
All the functions performed in User Management need to be recorded in a register
for the purpose of audit.
09.01 Users Logged In (View the list of users)
Steps Description
User Enquiry
Screen No
009600
Screen No
009600
009755
Sometimes a user status is shown as signed-on even when the user has not signedon. In such cases user forced closure option is required to be used. This kind of
situation can occur in cases where there is failure of UPS at a branch or due to
inadvertent operation the PC gets rebooted, or the user failed to sign out properly
etc. When the User tries to login, he gets an error message: SIGNED ON
ELSEWHERE, MULTIPLE TELLER LOGIN NOT ALLOWED. The message means, the
connection at CDC is still open for the user.
As a first step one need to identify the CDC terminal number of the user. Access
the user enquiry menu option
To reach the User Enquiry menu Navigate as follows:
User/ System Administration
Enquiry
User Enquiry (SCR:009600)
206
In the above Screenshot 1, for instance, 1556 is a value for the field "Is Signed
Onto Terminal Number". This is the terminal number allotted at CDC for the user
326306 (in the above example). The terminal number (1556 in this example)
should be recorded or noted down.
As a second step, Navigate using the following options:
User/ System Management
Changes
User Forced Closure
(SCR:009755)
207
Enter User ID of the person who should be logged out (e.g. 326306)
Enter the Terminal number noted in the previous step (viz. 1556)
A OK message Successfully logged out of the system is shown and the user can
login to the system as usual.
09.03 Change User Status
This option is used whenever a Teller goes on leave.
Steps Description
1
Change the User Status
2
Authorisation
Screen No
009764
Queue (Refer 14.01)
The Transaction will go to the Checker for authorization. After the checker
authorizes the transaction, the User ID will become inactive.
Note 1: The Teller concerned should have signed off, otherwise the following error
message is displayed 147: TELLER NOT CLOSED.
Note 2: Whenever an employee resumes duty, the officer with User Type 45/50/60
has to access this menu again, and change the status to Active.
208
Screen No
009763
Queue (Ref 14.01)
When a user gets promotion or officiating as Officer, Cash Officer etc, the roles
get changed. The corresponding change needs to be effected in the system.
For this purpose, an Officer with user type 45/50/60 needs to access the following
menu
User/ System Management
Changes
Change User Type Permanently
(SCR:009763)
Accountant
Cash Officer
The Transaction will go to Checker for authorization. After the checker authorizes
the transaction, the User type will get reset.
Note: Detailed steps relating to change of Accountant and Cash Officer are
explained in Chapter 6.
209
Screen No
009760
Queue (Ref 14.01)
When the user forgets his password, or has made 3 unsuccessful attempts to login
with invalid password, the system suspends the user and does not let him login.
Hence the password of the user has to be reset.
To reach the option, navigate using the menu options as shown below:
User/ System Management
Changes
User Sign-on Reset
(SCR:009760)
The Transaction will go to Checker for authorization. After the checker authorises
the transaction, the password of the user will get reset to 111111. The user should
immediately login and change the password to something of his choice. Please
refer to Chapter 1 on how to frame strong passwords.
09.06 Change sign-on Branch Permanently
This option is used to change Home branch of User
Steps Description
1
Change Sign-on Branch Permanently
2
Authorization
Screen No
009762
Queue (Ref 14.01)
When the User gets transferred or is sent on Deputation to another Core branch,
Home branch of the user has to be changed. An Officer with User Type 45/50/60 in
the concerned branch changes the home branch of the user. This will enable the
user to login at the other Core banking branch where he/she reports.
To reach the option, navigate using the menu options as shown below:
User/ System Management
Changes
Change Sign-On Branch Permanently
(SCR:009762)
Note: Teller concerned should have signed-off.
210
Screenshot 2:
Enter the user number in the user number field as shown in Screenshot 2
The Transaction will go to Checker for authorization. After the checker authorizes
the transaction, the User will be able to login at the other branch where he/she
got transferred or sent on deputation.
Important Notes:
Only the relieving branch can change the Home branch of a Teller.
One EOD must pass for the change to take effect, before the User can login
at the new branch. In other words, if he/ she is relieved on any day and
his/ her Home branch also is changed the same day in the system, he/ she
cannot sign on at the other branch before the following day morning.
However, if the user on deputation has not logged-in at all on that day in
his/ her branch, then his/her Home branch can be changed and he/she will
be in a position to login at the other branch the same day.
(ii)
Screen No
009980
Queue (Ref 14.01)
211
Normally the Time Limit for the user will be set at CDC. When the Time Limit has
to be changed in the branch the option is available with the Officer with User Type
45/50/60. Suppose the branch working hours are from 9.00 a.m. to 6 p.m, then it
is sufficient that the single window operators are allowed to login by 8.30 a.m.
and not work beyond 9.00 p.m. in the system.
To reach the option, navigate using the menu options as shown below:
User/ System Management
Changes
Change Time Limit
(SCR:009980)
Screenshot 3
Enter the Start Time as 0830 (i.e. the user cannot login before 8.30 a.m)
and End Time as 2100 (i.e. the user cannot work beyond 9 p.m).
The Transaction will go to Checker for authorization. After the checker authorises
the transaction, the User will be able to work within the set Time Limit only. This
is as a measure of security.
Note: The time limit to be set for each user will vary depending on his role and
the branch working hours.
09.08 Change Capability Level:
Steps Description
1
Change Capability Level
2
Authorisation
Screen No
009761
Queue (Ref 14.01)
The Transaction will go to Checker for authorization. After the checker authorises
the transaction, the User has to login fresh and he/she can work with the new
capability. The Teller concerned should logoff and then login again to check that
the new capability level has taken effect.
Note: This change will be temporary in nature (that is, valid for that day only).
For permanent change of Capability level, a formal request has to be sent to CDC.
Note1:
The following information will now be shown on a successful log-on(Screen
no.032026):
1.Date and time of the previous successful logon.
2.Details of any unsuccessful login attempts since the last successful logon.
Note2:
GENERAL Autotime out settings: If there is no activity on the screen by the teller
upto 180 seconds auto time-out will happen.
213
Description
User
Transaction User
Capability Group
Type
01
Enquiry user
10
02
Cashier
03
Teller
04
05
Senior Assistant
06
Special Assistant
07
60
08
10
45
09
11
45
12
45
12
50
10
11
12
13
45
13
14
45
14
16
60
15
17
16
18
19
19
50
19
20
20
21
17
18
214
Description
User
Transaction User
Capability Group
Type
01
Enquiry user
10
02
Cashier
03
Teller
04
05
Senior Assistant
06
Special Assistant
08
10
45
09
17
12
45
19
10
11
12
60
13
16
60
14
11
45
15
18
12
50
19
50
16
17
18
13
45
19
20
13
14
45
20
21
**********
215