NSDL

Session III
Subscriber Maintenance

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Session Snapshot

NSDL

Types of Subscriber request

Process flow
Checklist for verification
Capture, Confirm and Authorisation of

request
Control Mechanism
Central Grievance Management System

Types of Subscriber request

NSDL

Changes in Subscribers Details

Personal, Nomination, Employment

Scheme Preference (proposed)
Transactions
Requests for Switch (proposed)
Request for Withdrawal
Request for Reissue of T-PIN/I-PIN and
PRAN Card
Change in Subscriber photograph &
signature

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Process flow
1. Change details Request

DDO
2. Verify and forward

PAO
4. Acknowledgement
Number through
e-mail/web access

3. Request capture/authorise

Intimation through Email

Subscriber

NSDL

NPSCAN
5. Data Updation

CRA

6. On successful transaction
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Change in Subscribers Details

NSDL

Type of Request

Maker

Authoriser

Change in Personal & Bank details (other

than Core Data)

Yes

No

Change in Core data

Yes

Yes

Change in Nomination Details

Yes

Yes

Change in Employment Details

Yes

Yes

Withdrawal Request

Yes

Yes

Re-issue of I-Pin/T-Pin

Yes

Yes

Reprint of PRAN card

Yes

Yes

Enter PRAN

NSDL

Capture the request

NSDL

The Confirmation Screen

NSDL

The Acknowledgement Number

NSDL

Authorisation of the Request

NSDL

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Authorisation of the Request

NSDL

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Withdrawal Request

NSDL

Withdrawal due to: Retirement, Death or

Resignation
Minimum amount to be transferred to
Annuity
Retirement - Minimum 40%
Resignation - Minimum 80%
Death - Nil
Date of retirement should be matching with
details
registered
at CRA
The percentage
share of annuity
may change once the rules for the
same have been finalised by Government of India
No further request (except nomination) will
be allowed in CRA
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Miscellaneous

NSDL

Statement of Transaction (SOT) :

PAOcan print SOT for subscriber

Other request:

Re-issue of T-Pin and/or I-Pin

Reprint of PRAN card
PIN/PRAN card will be sent to PAO
office
Re-issue/Reprint will be chargeable

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In case of call center

CGMS An Overview
and online request, NSDL
Entity Raising the Grievance

by email also

CGMS
DATABASE

Grievance against
CRA

token no. will also be

given immediately

Intimation
Of Token no.

Grievance against
Other entities
Forwarded to Respective Entity

Resolved by CRA

by email

Resolved by respective Entity

Intimation sent & Grievance status closed by CRA

Worshop for J & K Government

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Grievance Management

NSDL

Raising Grievance:
Mode of raising the grievance

CRA website www.cra-nsdl.co.in using I-Pin

CRA call centre 1800 222 080 using T-Pin
PAO can raise grievance on behalf of
Itself
DDO
Subscriber
PAO can raise grievance
Against CRA
Against Trustee Bank
Resolving Grievance:
PAO to resolve grievance raised against it and to post
resolution details in CRA system

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Contact at:
Central Recordkeeping Agency, NSDL
Trade World, A Wing, 4th Floor
Kamala Mills Compound, S. B. Marg
Lower Parel, Mumbai 400 013
Tel. No. 2499 4200
Fax No. 2499 4974
Email id : info.cra@nsdl.co.in
Website: www.npscra.nsdl.co.in
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