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Publisher details

Windows Network Diagnostics


Issues found
Problem with wireless adapter or access point

Detected

Reset the wireless adapter


Investigate router or access point issues
Refer to Windows Help and Support for more information about wireless connectivity
problems

Not run
Not run
Not run
Detection details

Issues found

Problem with wireless adapter or access point

Detected

Reset the wireless adapter

Not run

Investigate router or access point issues

Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug
or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device
back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery,
press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless
connectivity problems

Not run

Windows cannot resolve your wireless connectivity issue.

Detection details

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:


Network adapter Wireless Network Connection driver information:
Description . . . . .
Adapter
Manufacturer . . . .
Provider . . . . . .
Version
. . . . . .
Inf File Name . . . .
Inf File Date . . . .
Section Name . . . .
Hardware ID . . . . .
Instance Status Flags
Device Manager Status
IfType . . . . . . .
Physical Media Type .

. . . . . : Atheros AR9285 Wireless Network


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Diagnostics Information (Wireless Connectivity)

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Atheros Communications Inc.


Atheros Communications Inc.
8.0.0.376
C:\windows\INF\oem5.inf
23 November 2010 07:09:30
ATHR_DEV_OS61_30A1a.ndi
pci\ven_168c&dev_002b&subsys_4101144d
0x180200a
0
71
9

Details about wireless connectivity diagnosis:


Information for connection being diagnosed
Interface GUID: f8c15fda-30b1-4532-878c-985ea8915d50
Interface name: Atheros AR9285 Wireless Network Adapter
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 2
Connection status summary
Connection started at: 2014-11-25 18:52:38-257
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 19 item(s) total, 19 item(s) displayed
BSSID
BSS Type PHY
Signal(dB)
Chnl/freq
SSID
------------------------------------------------------------------------00-62-2C-26-5F-2E
Infra
<unknown>
-72
1
BTHub5-8HPT
12-62-2C-26-5F-2E
Infra
<unknown>
-67
1
BTWifi-with-FON
32-62-2C-26-5F-2E
Infra
<unknown>
-72
1
BTWifi-X
CC-33-BB-0F-46-04
Infra
<unknown>
-85
6
BTHub4-ZNZM
A0-21-B7-AD-E6-D4
Infra
<unknown>
-82
6
Netgear
00-8B-5D-B6-1E-EA
Infra
<unknown>
-85
6
BTHomeHub2-KX7R
CC-33-BB-0F-46-07
Infra
<unknown>
-88
6
BTWifi-with-FON
06-8B-5D-B6-1E-EA
Infra
<unknown>
-86
6
BTWiFi
0A-8B-5D-B6-1E-EA
Infra
<unknown>
-85
6
BTWiFi-with-FON
2C-B0-5D-C3-4E-20
Infra
<unknown>
-63
11
Clearskies
D0-2D-B3-3D-AF-6C
Infra
<unknown>
-85
11
TALKTALK-3DAF64
7C-4C-A5-E4-2E-D5
Infra
<unknown>
-83
11
SKY4052B
06-25-69-FC-8F-62
Infra
<unknown>
-93
11
BTWiFi
00-25-69-FC-8F-62
Infra
<unknown>
-94
11
BTHomeHub2-C8FX
02-FE-F4-09-25-98
Infra
<unknown>
-91
11
BTWifi-with-FON
00-FE-F4-09-25-98
Infra
<unknown>
-91
11
BTHub3-GTTK
22-FE-F4-09-25-98
Infra
<unknown>
-90
11
BTWifi-X
CC-33-BB-0F-46-09
Infra
<unknown>
-88
6
BTWifi-X
34-6B-D3-1B-D6-9C
Infra
<unknown>
-93
11
TALKTALK-1BD694

Connection History
Information for Auto Configuration ID 2
List of visible networks: 14 item(s) total, 14 item(s) displayed
BSS Type PHY Security
Signal(RSSI)
Compatible
SSID
----------------------------------------------------------------------------Infra <unknown>
Yes
56
Yes
BTHub5-8HPT
Infra <unknown>
No
66
Yes
BTWifi-withFON
Infra <unknown>
Yes
56
Yes
BTWifi-X
Infra <unknown>
Yes
30
Yes
BTHub4-ZNZM
Infra <unknown>
Yes
36
Yes
Netgear
Infra <unknown>
Yes
30
Yes
BTHomeHub2KX7R
Infra <unknown>
No
28
Yes
BTWiFi
Infra <unknown>
No
30
Yes
BTWiFi-withFON
Infra <unknown>
Yes
76
Yes
Clearskies
Infra <unknown>
Yes
32
Yes
TALKTALK3DAF64
Infra <unknown>
Yes
34
Yes
SKY4052B
Infra <unknown>
Yes
6
Yes
BTHomeHub2C8FX
Infra <unknown>
Yes
14
Yes
BTHub3-GTTK
Infra <unknown>
Yes
8
Yes
TALKTALK1BD694
List of preferred networks: 4 item(s)
Profile: Clearskies
SSID: Clearskies
SSID length: 10
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: Shkeel
SSID: Shkeel
SSID length: 6
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: virginmedia5292055
SSID: virginmedia5292055
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Bonobo
SSID: Bonobo
SSID length: 6

Connection mode: Infra


Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 2
Connection started at: 2014-11-25 18:52:38-257
Auto Configuration ID: 2
Profile: Clearskies
SSID: Clearskies
SSID length: 10
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 2c-b0-5d-c3-4e-20
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 402
Ndis Tx: 116
Unicast decrypt success: 10
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 58
Rx failure: 2738
Tx success: 142
Tx failure: 0
Tx retry: 5
Tx multiple retry: 4
Tx max lifetime exceeded: 0
Tx ACK failure: 481
Roaming history: 0 item(s)
Information for Auto Configuration ID 1
List of visible networks: 16 item(s) total, 16 item(s) displayed
BSS Type PHY Security
Signal(RSSI)
Compatible
SSID
----------------------------------------------------------------------------Infra <unknown>
Yes
58
Yes
BTHub5-8HPT
Infra <unknown>
No
62
Yes
BTWifi-withFON
Infra <unknown>
Yes
64
Yes
BTWifi-X

Infra
FON
Infra
Infra
Infra
KX7R
Infra
Infra
Infra
3DAF64
Infra
Infra
C8FX
Infra
Infra
EEF4C8
Infra
Infra
1BD694

<unknown>

No

32

Yes

BTWiFi-with-

<unknown>
<unknown>
<unknown>

Yes
Yes
Yes

12
38
34

Yes
Yes
Yes

BTHub4-ZNZM
Netgear
BTHomeHub2-

<unknown>
<unknown>
<unknown>

No
Yes
Yes

30
68
18

Yes
Yes
Yes

BTWiFi
Clearskies
TALKTALK-

<unknown>
<unknown>

Yes
Yes

32
18

Yes
Yes

SKY4052B
BTHomeHub2-

<unknown>
<unknown>

Yes
Yes

12
8

Yes
Yes

BTHub3-GTTK
TALKTALK-

<unknown>
<unknown>

Yes
Yes

14
6

Yes
Yes

BTHub4-G87Q
TALKTALK-

List of preferred networks: 4 item(s)


Profile: Clearskies
SSID: Clearskies
SSID length: 10
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting:
Connectable: Yes
Profile: Shkeel
SSID: Shkeel
SSID length: 6
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting:
Connectable: No
Reason: 0x00028002
Profile: virginmedia5292055
SSID: virginmedia5292055
SSID length: 18
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting:
Connectable: No
Reason: 0x00028002
Profile: Bonobo
SSID: Bonobo
SSID length: 6
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting:
Connectable: No
Reason: 0x00028002
Information for Connection ID 1
Connection started at: 2014-11-25 18:48:21-570
Auto Configuration ID: 1

No

No

No

No

Profile: Clearskies
SSID: Clearskies
SSID length: 10
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 2c-b0-5d-c3-4e-20
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 26
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 282
Rx failure: 1414
Tx success: 344
Tx failure: 0
Tx retry: 33
Tx multiple retry: 14
Tx max lifetime exceeded: 0
Tx ACK failure: 178
Roaming history: 1 item(s)
Times: 2014-11-25 18:52:34-857
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0x00000007
Disconnected from BSSID: 00-00-00-00-00-00
Reason: 0x00000101

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:


For complete information about this session see the wireless connectivity
information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: f8c15fda-30b1-4532-878c-985ea8915d50
Interface name: Atheros AR9285 Wireless Network Adapter

Interface type: Native WiFi


Result of diagnosis: There may be problem

Network Diagnostics Log


File Name:

6DE972D3-E83D-4238-BA55-D2AD47CBC7A0.Diagnose.0.etl

Collection information
Computer Name:

JANUS-PC

Windows Version:

6.1

Architecture:

amd64

Time:

Tuesday, November 25, 2014 7:04:05 PM

Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:

1.0

Publisher:

Microsoft Windows