A

PROJECT REPORT
ON
STATE BANK OF INDIA
PRODUCTS AND SERVICES

SUBMITTED TO UNVERSITY OF MUMBAI

INPARTIAL FULLFILLMENT FOR THE AWARD OF
THE DEGREE OF BACHELOR OF COMMERCE
(BANKING AND INSURANCE)
SEMISTER V

A
PROJECT REPORT
ON
STATE BANK OF INDIA
PRODUCTS AND SERVICES

SUBMITTED TO UNVERSITY OF MUMBAI

INPARTIAL FULLFILLMENT FOR THE AWARD OF
THE DEGREE OF BACHELOR OF COMMERCE
(BANKING AND INSURANCE)
SEMISTER V

BY
SHUBHAM .M.MEHTA
THE S.I.A COLLEGE OF HIGHER EDUCATION

Declaration

I, Mrs. Shubham M. Mehta student of T.Y.(BBI) presenting the

viva presentation of semester v (2014-2015) of The S.I.A.
COLLEGE OF HIGHER EDUCATION hereby declare that ,I have
completed the project work titled
State bank of India and its services as a part of my academic
fulfillment .the information satisfactory in this project work is true
and original to the best of my knowledge and belief.

SIGN OF STUDENT

(SHUBAM MEHTA )

ACKNOWLEDGEMENT
I sincerely acknowledge my sincere gratitude to our principal
DR. Padmja Arvind Project guide Prof. BABITA NAGDEV
Who have given an opportunity to conduct this study .it is
with support, guidance and co operation I have completed
this project
I would also like thank our college librarian Mrs. Bharti Rao
madam for other support in issuing reference materials .I am
grateful and earnestly express my heartfelt thank to my
parent and friend who have helped me any manner.

Signature of student

The SIA College Of Higher Education.

P88, MIDC Residential Area Dombivli Gymkhana Road,
Near Balaji Mandir, Dombivli (East).421 203.
Email: sia.college@yahoo.com

CERTIFICATE
This is to certify that,
Mrs. SHUBHAM .M. MEHTA
Student of TYBCOM (Banking and Insurance V) 2014-2015
Seat No.12004 has successfully completed his Project
Work ON PRODUCT AND SERVICES OF AXIS BANK
under the guidance of PROF. BABITA NAGDEV as per
Mumbai University syllabus.

COURSE CO-ORDINATOR

EXTERNAL EXAMINER

PROJECT GUIDE

PRINCIPAL

INDEX

IMPORTANCE OF THE PROJECT

The project helps in understanding the clear meaning of State Bank Of
India. And also Study of SERVICES PROVIDED TO CUSTOMER with that
of its competitor helps in understanding the fair policy of the Bank and

OBJECTIVES OF PROJECT
1. To Study the complete structure and history of State Bank of India.
2. To gain insights into the services activities of the State Bank of India.

LOGO OF
STATE BANK OF INDIA

CHAPTER 1

Introduction

Introduction of SBI Bank

State Bank OF India is Indias largest bank with total assets of US$ 260
billion at September 31, 2009.

The Bank has a network of 16,000 branches and about 3000ATMs in India
and presence in 32 countries.

SBI Bank offers a wide range of banking products and financial services.

The Bank currently has subsidiaries in the United Kingdom, Russia and
Canada, branches in United States, Singapore, Hong Kong, Sri Lanka,
Qatar and Dubai International Finance Centre and representative offices in
United Arab Emirates, China, South Africa, Thailand, Malaysia and
Indonesia .

SBI Banks equity shares are listed in India on Bombay Stock Exchange
and the National Stock Exchange of India Limited.

CHAPTER 2
LITERATURE REVIEW

HISTORY OF SBI
The evolution of State Bank of India can be traced back to the first
decadeof the 19th century. It began with the establishment of the Bank of
Calcuttain Calcutta, on 2 June 1806. The bank was redesigned as the Bank
of Bengal, three years later, on 2 January 1809. It was the first ever jointstock bank of the British India, established under the sponsorship of the
Government of Bengal. Subsequently, the Bank of Bombay (established 15
April 1840) and the Bank of Madras (established on 1 July 1843) follower
the Bank of Bengal. These three banks dominated the modern banking
scenario in India, until when they were amalgamated to form the Imperial
Bank of India, on 27 January 1921.

An important turning point in the history of State Bank of India is the launch
of the first Five Year Plan of independent India, in 1951. The Plan aimed at
serving the Indian economy in general and the rural sector of the country,
in particular. Until the Plan, the commercial banks of the country, including
the Imperial Bank of India, confined their services to the urban sector.
Moreover, theywere not equipped to respond to the growing needs of the
economic revival taking shape in the rural areas of the country. Therefore,
in order to serve the economy as a whole and rural sector in particular, the

All India Rural Credit Survey Committee recommended the formation of a

state-partnered and state-sponsored bank.
The All India Rural Credit Survey Committee proposed the take over of the
Imperial Bank of India, and integrating with it, the former state-owned or
state-associate banks. Subsequently, an Act was passed in the Parliament
of India in May 1955. As a result, the State Bank of India (SBI) was
established on 1 July 1955. This resulted in making the State Bank of India
more powerful, because as much as a quarter of the resources of the
Indian banking system were controlled directly by the State. Later on, the
State Bank of India (Subsidiary Banks) Act was passed in 1959. The Act
enabled the State Bank of India to make the eight former State-associated
banks as its subsidiaries.

The State Bank of India emerged as a pacesetter, with its operations

carried out by the 480 offices comprising branches, sub offices and three
Local Head Offices, inherited from the Imperial Bank. Instead of serving as
mere repositories of the community's savings and lending to creditworthy
parties, the State Bank of India catered to the needs of the customers, by
banking purposefully. The bank served the heterogeneous financial needs
of the planned economic development.

Non banking Subsidiaries

SBIs non- banking subsidiaries/joint ventures are market leaders in their
respective areas and provide wide ranging services, which include life
insurance, merchant banking, mutual funds, credit cards, factoring
services, security trading and primary dealership, making the SBI Group
a truly large financial supermarket and Indias financial icon. SBI has
arrangements with over 1,500 various international / local banks to
exchange financial messages through SWIFT in all business centers of
the world to facilitate trade related banking business, (reinforced) by
dedicated and highly skilled teams of professionals.
SOME E.G. OF SBI BANKs Subsidiaries:
Banking Subsidiaries
State Bank of Bikaner and Jaipur (SBBJ)
State Bank of Hyderabad (SBH)
State Bank of Mysore (SBM)
State Bank of Travancore (SBT)
Non banking Subsidiaries
SBI Capital Markets Ltd
SBI Funds Management Pvt Ltd
SBI Factors & Commercial Services Pvt Ltd
SBI Cards & Payments Services Pvt. Ltd. (SBICPSL)
SBI General Insurance Company Limited

Vision:Premier Indian financial services group with

Global perspective, world class standard of the efficiency and
professionalism and core institutional values
01:-Retain its position in country as a pioneer in developing countries.
02:-Maximize shareholder value through high sustained earnings per
share.
03:-Work environment and continuous learning opportunity

Mission:01:-Excellence in customer service.

02:-Help our customer achieve their goals
03:-To retain the banks position as the premier Indian financial
services.
04:-Group with world class standards and significant global business
commitment to excellence in customer, shareholder and employee.
05:-satisfaction and to play a leading role in expanding and
diversifying financial services sector

SERVICES OF SBI

PERSONAL BANKING

AGRICULTARAL BANKING

NRI BANKING

Other SERVICES

PERSONAL BANKING SERVICES

State Bank of India offers a wide range of services in the Personal Banking
Segment which are indexed here.

Click on each of them to access the details. Our products are designed
with flexibility to suit your personal requirements.

Enjoy 24 hour facility through our ATMs - growing speedily it has crossed
the 21000 mark Watch this space for more details.

"SBI now provides your Account Balance and Transaction details over
phone round-the-clock. Information on deposits & loan schemes and
services also available

PERSONAL BANKING SERVICES

LOAN FOR CUSTOMER:Home loan
Car loan
Education loan

DEPOSITS FOR CUSTOMER:SBI CURRENT ACCOUNT

SBI SAVING ACCOUNT
SBI TAX SAVING SCHEME
SBI TEARM DEPOSIT

Loans for customer

01:- SBI Home Loans
SBI Home Loans come to you on the solid foundation of trust and
transparency built in the tradition of State Bank of India.
Best Practices followed in SBI mentioned below will tell you why it makes
sense to do business with State Bank of India.
SBI Home Loans Unique Advantage

Package of exclusive benefits.

Low interest rates. Further, we charge interest on a daily reducing

balance.

Low processing charges.

No hidden costs or administrative charges.

No prepayment penalties. Reduce your interest burden and optimally

utilize your surplus funds by prepaying the loan.
HOME LOANS - INTEREST RATES With effect from 26.08.2014
(Base Rate: 10%)

Borrowers' Home Loan interest rate,

category
irrespective of loan limit
Women
Others

Maxgain above Rs. 1

crore

10 bps above the BR i.e. 10.10% 35 bps above the BR i.e.

p.a.
10.35% p.a.
15 bps above the Base Rate i.e. 40 bps above the Base

10.15% p.a.
Rate i.e. 10.40% p.a.
The woman should be the sole applicant or first co-applicant of Home
Loan and also

The property proposed to be financed should be either in the sole name of

the woman borrower or she should be the first owner in case of joint
ownership

02:-SBI NEW CAR LOAN SCHEME

SBI provide the best car loan scheme for you.

Salient features:

Lowest interest rates ;

Lowest EMI;

Interest Calculated on Daily Reducing Balance;

Flexibility of payment of EMI anytime during the month;

No pre-payment penalty;

Overdraft facility available.

Margin
For borrowers with Net Annual Income uptoRs. 10 lac: 15% of 'On Road
Price' of car (includes registration, insurance and Extended Warranty/ Total
Service Package/ Annual Maintenance Contract/ cost of accessories)
For borrowers with Net Annual Income more than Rs. 10 lac: 15% on "exshowroom price" or 20% on "On-road price", whichever selected by the
borrower.

CAR LOANS
Interest Rates i.e. 01.08.2014 (Base Rate 10.00 % p.a.)
SBI CAR LOAN SCHEME
Tenure
Rate of Interest
For all tenures

For
Term
Loan
and
Overdraft:
0.45% above Base Rate, i.e. 10.45% p.a. ( for MEN)
0.40% above Base Rate, i.e. 10.40% p.a. ( for
WOMEN)

03:-EDUCATION LOANS(SBI STUDENT LOAN SCHEME)

A term loan granted to Indian Nationals for pursuing higher education in
India or abroad where admission has been secured.
a. Eligible Courses a. Studies in India:

Graduation, Post-graduation including regular technical and professional

Degree/Diploma courses conducted by colleges/universities approved by
UGC/ AICTE/IMC/Govt. etc

Regular Degree/ Diploma Courses conducted by autonomous institutions

like IIT, IIM etc

Teacher training/ Nursing courses approved by Central government or the

State Government
b. Studies abroad:

Job oriented professional/ technical Graduation Degree courses/ Post

Graduation Degree and Diploma courses like MCA, MBA, MS, etc offered
by reputed universities
Any other expenses required to complete the course like study tours,
project work etc.
Amount of Loan

For studies in India, maximum Rs. 10 lacs

Studies abroad, maximum Rs. 30 lacs

SBI Student Loan Scheme
Loan Amount
For loans upto Rs.4 lacs

Rate of Interest*

3.50% above Base Rate, currently

13.50% p.a.
Above Rs.4 lacs and upto Rs.7.50 lacs 3.75% above Base Rate, currently
13.75% p.a.
Above Rs.7.50 lacs
1.75% above Base Rate, currently
11.75% p.a.
*(0.50% concession in interest for girl students)

Deposits of SBI bank to its customer

State Bank of India offers a wide range of services in the Personal
Banking Segment which are indexed here. Click on each of them to access
the details.

01:-SBI CURRENT ACCOUNT

Features

Internet Banking.

Standing instructions.

Low minimum balance requirement.

Overdraft facility available based on credit history

Free ATM / Debit Card in the 1st year; charge from 2nd year onwards.

No restrictions on number of Payments / Withdrawals

No interest paid on Deposits

Transfer of account to any branch possible

Account maintenance charge applicable

No Passbook is issued but monthly Statement of account is issued

Nomination facility available

KYC Norms as applicable to be followed for opening of Account

Multicity cheque facility available

Statement of account is issued as per requirement

(Monthly/Quarterly/Half-Yearly/Yearly)..

02:-SAVINGS BANK ACCOUNT

No Minimum Balance requirement.

Earn Interest at 4.00% p.a.

Multicity cheques available.

Internet Banking, Mobile Banking, Kiosk Banking available.

Safe Deposit lockers available.

Interest is calculated on a daily balance.

Nomination facility is available and recommended.

Passbook issued free of charge.

Online shopping like rail tickets booking/flight ticket

50 Multicity cheque leaves free in the first instance thereafter Rs. 2/- is
charged for each subsequent leaf for Savings Bank account .

Multiple variants of ATM-cum-Debit Cards available.

Inter Core charges NIL for transfer transactions.

03:-SBI TAX SAVINGS SCHEME, 2006

Eligibility: Resident assessee for himself/ herself as an individual or in the
capacity of the Karta of the Hindu undivided family, having Income tax
Permanent Account Number.
Minimum Deposit: Rs. 1,000/- or multiples thereof.
Maximum Deposit: Not exceeding Rs. 1,00,000/- in a year.
Type of account: Term Deposit (TD) account / Special Term Deposit
(STD) account.
Tenure: Minimum tenor is 5 years and maximum is 10 years.
Rate of Interest: As applicable to Term Deposits.
Premature withdrawal: No term deposit shall be encashed before the
expiry of five years from the date of its receipt.
Most Important Terms & Conditions

Tax benefits under section 80C of Income Tax Act, 1961.

Minimum Deposit: Rs. 1,000/- or multiples thereof.

Maximum Deposit: Not exceeding Rs. 1,00,000/- in a year.

Tenure: Minimum: 5 years - Maximum: 10 years.

Senior Citizens get 0.25% extra interest rate.

Premature withdrawal: Not permitted before the expiry of five years from
the date of issue.

Quarterly compounded Interest.

Lock-in period of 5 years.

Nomination facility available.

04:-SBI Term deposit

Period of deposit from 7 days to 10 years.

Deposit Amount: Minimum: Rs.1000/-, Maximum: No limit

Payment of interest at Monthly/Quarterly/Calendar quarter basis as per

your requirement.

Payment of interest on monthly interval will be at discounted rate.

Interest will be paid at the contracted rate irrespective of change in the rate
thereafter.

Senior Citizens get 0.25% extra interest rate

Loans / OD upto 90% of the Principal deposit

Premature payment:

The penalty for premature withdrawal of deposits below Rs 15 lacs for all
tenors will be 0.50% p.a. provided these have remained with the Bank for
at least 7 days.

However, for single deposit of Rs 15 lacs and above, there shall be no

penalty for premature withdrawal for tenors below 1 year provided these
have remained with the bank for at least 7 days.

In all other cases above one year, in case of premature withdrawal, the
interest shall be 0.50% below the rate applicable for the period the deposit
has remained with the Bank or 0.50% below the contracted rate,
whichever is lower. However, no interest will be paid if the deposit
remains with the bank for less than 7 days period.

Interest can be paid on monthly intervals on discounted rate.

Interest can also be paid at Calendar quarter basis.

TDS at prevalent Income tax rate is deducted if Form 15G/15H not

submitted.

SERVICES IN

BANKING
IN

AGRICULTRAL BANKING

Branches of State Bank of India have covered a whole agricultural

activities. Some of them are:

Crop production, Horticulture, Plantation crops and Forestry

Mulberry cultivation, Rearing of silk worms and grain age

Allied activities like Dairy , Fisheries, Poultry, Sheep-Goat and

Piggery

Land development and reclamation

Farm mechanization and Refurbished second hand tractors

Digging of wells, Tube wells and Irrigation projects

Construction of Cold storages and God owns

Processing of Agri-products and finance to Agri-input dealers

Loans against pledge of warehouse receipts and Loans against

produce stored by the farmer at his own premises

Loans against Book Debts of Arthias

01:-MINOR IRRIGATION SCHEMES

Purpose
Loan covers various activities like digging of new wells (open / bore wells),
deepening of existing wells, energisation of wells (oil engine/electrical
pump set ),laying of pipelines, installing drip / sprinkler system and lift
irrigation system.
Eligible
All farmers having a known source of water available for irrigation purpose
are eligible for the loan.
Loan amount
For loans uptoRs 100 % of the project cost
1,00,000/
For loans above 75% to 85% of the project cost will be provided as
Rs 1,00,000/
loan.
What are documents you need to provide

Land records

Quotation for the assets to be purchased

An estimate for the civil works to be undertaken

Geologist certificate wherever applicable

Feasibility certificate from the EB Dept

Security

A) Where movable assets are not

created
(a) UptoRs 100000/NIL
(b) above Rs 100000/Personal guarantee/and mortgage
of land
B) Where movable assets are created
(a) UptoRs 1,00,000/Hypothecation of assets created
(b) Above Rs 100,000/Hypothecation of assets and
mortgage of land

02:-LAND PURCHASE SCHEME

Purpose:

To assist Small & Marginal farmers and landless agricultural labourers for
purchase of Land, who are our existing borrowers to consolidate land
holdings & development of Wasteland & fallow lands.
Eligible

Small & Marginal Farmers owning less than 5 acres of unirrigated / 2.5
acres of irrigated land in their own names, landless agricultural labourers.

The borrowers should have a record of prompt repayment of the loan for at
least two years.

Good borrowers of other Banks are also eligible provided they liquidate
their Outstanding to other banks.
Loan amount:
Loan may be considered for:

Cost of land

Provision of irrigation facilities & land development (shall not exceed

50% of the cost of the land).

Purchase of farm equipments.

Registration charges & stamp duty.

Loan amount will be 85 % of the cost of the land, as assessed by the bank,
subject to the maximum of Rs 5 lakhs

STATE BANK OF
INDIA

01:-KRISHI KALYAN
FARMERS EASY EMPOWERED LOAN (FEEL): KRISHI KALYAN
(Combo Product of ACC and PML)
Purpose:

To provide timely and adequate credit to farmers to meet production and

consumption expenses.

To offer credit against the stocks stored in farmers own premises /

godowns / warehouses/ cold storage, which help farmers avoid distress
sale of the produce & promptly repay the loan dues.

To reduce the multiple process of separate application, documentation &

EM creation for a ailment of KCC and PML, thereby reduce the time for
delivery of credit.

ELIGIBILITY :
All non-defaulter and credit worthy farmers owner cultivators, tenant
farmers, and share croppers, having good track record and cultivating
crops , like food grains( cereals), pulses, oilseeds etc., produce of which
could be stored in godowns /ware houses/cold storage etc., Farmers
cultivating fruits and vegetables, in centers where cold storage facilities are
available.
.Maximum Limit:
Production Credit : No upper limit
Produce Marketing Loan : Max of Rs 10 lac per borrower.
Margin:

For Production Credit: 15-25%

For Produce Marketing loan:

sanctioned against goods stored in Farmers own godown 40%

02:-AGRICULTURAL GOLD LOANS

Purpose
Bank extends hassle free finance to farmers / agriculturists against Gold
Ornaments / gold wares to increase their liquidity to meet crop production
expenses, Investment expenses related to agriculture and / or allied
agricultural activities.
Eligibility
Any person engaged in agriculture or allied activities as well as persons
engaged in activities permitted to be classified under agriculture. Evidence
of farming activity (like proof of Land records) is necessary.
Security
Pledge of gold ornaments.
Demand Loan / Term Loan: The repayment period of the loan should be
fixed so as to coincide with the harvesting and marketing season /
generation of income from the activity, allowing 2 to 3 months time after
harvesting to market the produce and realize the proceeds. However, the
total period will not generally exceed one year from the disbursement of the
loan in the case of short-term loan / production credit and 36 months in
other cases

NEW TRACTOR LOAN SCHEME

Purpose
Agricultural term loans are sanctioned for purchase of new tractors,
accessories and implements
Eligibility
Any individual or group of individuals i.e., JLGs/SHGs, institution or
organization are eligible for finance which will have sufficient and regular
income either from own farm activity or custom hiring incomes from the
tractor proposed to be purchased and its accessories. Borrower should
possess a minimum land holding of 2 Ac.
Margin
Minimum of 15%.
Primary security
Hypothecation of Tractor & Accessories.
Collateral Security
Mortgage of landed property valued equivalent of 100% of loan value.
Interest
12% p.a.

International banking
International banking services of State Bank of India are
delivered for the benefit of its Indian customers, non-resident
Indians, foreign entities and banks through a network
of 173offices/branches in 33 countries.

An ideal business partner for individuals and institutions across the

globe
State Bank of India's dedicated and skilled team of professionals enables
you to meet your business and personal needs by providing
comprehensive international banking products, services and financial
solutions, tailor-made to meet your overseas banking requirements.

01:-Wholesale Banking
Merchant Banking
Commercial
Loans
Project Export
Finance
Merchant Banking
As your strategic partner, we provide a broad and complimentary range of
services to address your business needs. Our expertise, insight and
competitive rates in Foreign Currency loans give an edge to your business.
Commercial Loans
Whether you are expanding global footprint or looking for short-term
financing to fulfil your local working capital needs, we provide you with the
right set of specialized credit packages. Our expertise is drawn from our
extensive India based operations that makes us India's largest lender.
From pharmaceuticals to gems &jewellery and from infrastructure to
hospitality, our range of services and offerings span every industry and
sector. Facilitating excellence is our forte and we are the foremost Indian
provider of financial solutions worldwide.

Project Export Finance

Unparalleled Structured Financial solutions "
SBI's Project Export Finance team provides optimal long-term financing
solutions for fund based and non fund based requirements of project
exporters. With our in depth sectoral expertise, global capacity and vast
network of domestic branches, we arrange Export Credit Agency-supported
financial solutions.

02:-Retail Banking

Retail Banking
"SBI - A brand, a legacy, a name to Bank upon"
State Bank of India is the largest and oldest retail banking player in India.
With the most extensive network of branches and ATM, we proudly call
ourselves the Banker to every Indian'.
At present, we have retail operations in twenty two countries abroad, the
largest global presence of any Indian bank offering a wide range of deposit
and loans products as well as value added banking services.
Send money internationally through SBI Express, protect your savings
through our secure and competitive deposit accounts, and fulfill your
dreams and your aspirations through our value added loan products!

03:-Global Trade Service

Global Trade Services

" Expertise delivered around the Globe! "
We at SBI, with domain expertise and global capacity can facilitate your
growth plans in ever evolving global markets.
We provide one consolidated channel for all your trade transactions and
give your business the competitive edge.

Accounts / Deposits of NRI

Your earnings abroad can earn attractive returns back home. Open
an NRI account with us. Select from a range of account / deposit
types offering tax free interest earnings and flexibility to maintain
savings in foreign currency. Also enjoy the benefits of repatriation
after deduction of any applicable taxes.
You can open the following types of accounts with us:

Foreign Currency Non-Resident Account [FCNR (B)].

Non-Resident External (NRE) Rupee Account.

Non-Resident Ordinary Account (NRO).

Resident Foreign Currency (RFC) Account for returning

Indians.

Account Deposit OF NRI

Accounts

NRE

NRO

FCNR (B)

Purpose of
account

To park overseas
savings remitted to
India after
converting to
Rupees

To park overseas savings

remitted to India after
converting to Rupees and
Indian earnings

To park overseas
savings without
converting into
Rupees

Currency

Rupees

Rupees

USD, EURO,
GBP, CAD, JPY,
AUD

Minimum
Balance

Rs. 1,000

Rs. 1,000

USD 1000 or
equivalent

Type of
account

Savings, Current,
TDR ,STDR

Savings, Current, TDR,

STDR

TDR, STDR

Investment
Term

Min: 1 Year
Max: 10 Years

Min: 7 Days
Max: 10 Years

Min: 1 Year
Max: 5 Years

Joint Holding

Only with NRIs

Both with Resident and

NRIs

Only with NRIs

Repatriability
of Principal

Freely Repatriable

Up to USD 1 million
(Conditional)

Freely
Repatriable

Reparability of
Interest

Freely Repatriable

Freely Repatriable subject

to deduction of tax

Freely
Repatriable

Interest income tax

free in India

Interest income is taxed as

per India Income Tax
Rules. Reduced tax under
Double Tax Avoidance
Agreement

Interest income
tax free in India

Taxability in
India

SERVICESOF SBI
Listed on the left are Services, SBI offers to its customers.

BROKING SERVICES

ATM SERVICES

INTERNET BANKING

STATE BANK MOBICASH

E-PAY

E-RAIL

SAFE DEPOSIT LOCKER

MICR CODES

BROKING SERVICES
We are happy to announce that SBI Capital Markets Ltd. has expanded its
retail broking network to help investors carry out their broking transactions
with confidence. At present the investors can buy/sell shares at both NSE
and BSE through their Retail Broking Centres in the cash market.We
furnish hereunder the location of these Centres with full particulars of the
contact persons.All investors can approach these branches for their broking
needs.

ATM SERVICES
STATE BANK NETWORKED ATM SERVICES
State Bank offers you the convenience of over 43,000+ ATMs in India, the
largest network in the country and continuing to expand fast! This means
that you can transact free of cost at the ATMs of State Bank Group (This
includes the ATMs of State Bank of India as well as the Associate Banks namely, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State
Bank of Mysore, State Bank of Patiala, and State Bank of Travancore) and
wholly owned subsidiary viz. SBI Commercial and International Bank Ltd.,
using the State Bank ATM-cum-Debit (Cash Plus) card.
Besides all cards of State Bank of India, State Bank ATM-Cum-Debit Card
and State Bank International ATM-Cum-Debit Cards following cards are
also accepted at State Bank ATMs:
India's largest bank is proud to offer you a range of debit cards to suit your
needs. Apart from access to our ATM network these cards can be used at
merchant establishments. Click here to know about card offerings.
ATM Features::
Use the Transfer option on State Bank ATMs and avail of:
Use the Services' option on State Bank ATMs and avail of:
Use the Mobile Registration' option on State Bank ATMs to:
You can also create a Term Deposit using our ATMs. Just click the
TDR/STDR' option:
Minimum amount of Rs. 10,000/- (valid in singly owned accounts
only)

INTERNET BANKING
WELCOME ABOARD
www.onlinesbi.com, the Internet banking portal of our bank, enables its
retail banking customers to operate their accounts from anywhere anytime,
removing the restrictions imposed by geography and time. It's a platform
that enables the customers to carry out their banking activities from their
desktop, aided by the power and convenience of the Internet.
Using Internet banking services, you can do the following normal banking
transactions online:
Funds transfer between own accounts.
Third party transfers to accounts maintained at any branch of SBI
Group Transfers to accounts in State Bank Group
Inter Bank Transfers to accounts with other Banks
Online standing instructions for periodical transfer for the above
Credit PPF accounts across branches
Request for Issue of Demand Draft
Request for opening of new accounts
Request for closure of Loan Accounts

Request for Issue of Cheque Book

Apart from these, the other salient value-added features available are:
Utility bill payments
Online Ticket Booking for travel by Road, Rail and Air
SBILIFE, LIC and other insurance premia payments
SBI and other Mutual funds Investments
SBI and other Credit Card dues payments
Tax Payment Income, Service, State Govt
Customs Duty Payment
Online Share Trading (eZ-trade@SBI)
Online Application for IPO
Fee Payment to select educational institutions including IITs and NITs
Truly smart services to cover most of your banking transactions.All this and
much more, from your desktop.
All our branches are enabled for Internet Banking. Contact your branch for
availing this service. You can visit www.onlinesbi.com for downloading the
registration form.
On security front, the site is 'VeriSign' certified - indicating that it's
absolutely safe and secure for you to transact online. Additional layers of
security are available for doing transactions.

E-RAIL
Book your Railways Ticket Online.
The facility has been launched we fist September 2003 in association with
IRCTC. The scheme facilitates Booking of Railways Ticket Online. The
salient features of the scheme are as under:

All Internet banking customers can use the facility.

You are required to register on www.irctc.co.in. You can select your train
depending on your journey and book your ticket online.

On giving payment option as SBI, the user will be redirected to

onlinesbi.com. After logging on to the site you will be displayed payment
amount, TID No. and Railway reference no.

On selecting the payment amount your account will be debited. You will
return to www.irctc.co.in. The ticket with PNR No. will be displayed. You
can print the ticket.

The ticket can be delivered or collected by the customer.

The user can collect the ticket personally at New Delhi reservation counter
.

The Payment amount will include ticket fare including reservation charges,
courier charges and Bank Service fee of Rs 10/.

For cancellation, the has ticket to be presented over reservation counter.

No cash will be paid at the time of cancellation. Only cancellation ticket will
be issued. Your account will be credited after 4 days.

SBI shall not be responsible for any delays or disputes regarding tickets.

E-PAY
Bill Payment(e-Pay) will let you to pay your Telephone, Mobile, Electricity,
Insurance and Credit Card bills electronically over our Online SBI
website https://www.onlinesbi.com.
Say good-bye to queues: Check & Pay your bills online, 24 hours a day,
over e-Pay. You even get a Cyber Receipt for your payments done online
or scheduled over online SBI!
If your biller presents bills online, you can also give us Auto Pay
instructions and we will pay the bills as and when it falls due.
The service is available for select local billers at Ahmadabad, Bangalore,
Bhopal, Bhuvaneshwar,Chandigarh, Chennai, Delhi, Guwahati,Hyderabad,
Kolkata, Lucknow, Mumbai, Patna,Thiruvanathapuram. The national billers
like LIC, SBI Cards, SBI Life Insurance etc. can be paid at any
centreaccross the country.
You

can

add

billers

online

using

the

Add

Biller

link

on https://www.onlinesbi.com site or you can fill up the SBI e-Pay

Registration Form (SERF) which is available at the branch and submit
thereat. Branch will add your Billers for payment over e-Pay.

MOBILE BANKING
State Bank FreedoM Your Mobile Your Bank
Away from home, balance enquiries can be made and/or money sent to the
loved ones or bills can be paid anytime 24x7!!! That is what State Bank
FreedoM offers -convenient, simple, secure, anytime and anywhere
banking.
1. Mobile Banking Service over Application/ Wireless Application Protocol
(WAP)
The service is available on java enabled /Android mobile phones (with or
without GPRS) /i-phones where the user is required to download the
application on to the mobile handset. The service can also be availed via
WAP on all phones (java/non java) with GPRS connection.
The following functionalities are available:

Funds transfer (within and outside the bank)

Immediate Payment Services (IMPS):

Enquiry services (Balance enquiry/ Mini statement)

Cheque book request

Demat Enquiry Service

Bill Payment (Utility bills, credit cards, Insurance premium), Donations,

Subscriptions

Mobile /DTH Top up

M Commerce (Merchant payments, SBI life insurance premium)

Business Rules

All Current/ Savings Bank Account holders in P segment and Current

accountholders in SME segment are eligible.

Transaction limit per customer per day is Rs.50,000/- with a calendar

month limit of Rs.2,50,000/-

All customers can avail the Service irrespective of their telecom service
provider.

The Service is free of charge. SMS/GPRS cost will be borne by the

customer.

2. Mobile Banking Service over SMS:

The service is available on all phones. You can send keywords as SMS to
9223440000. Click here for the list of keywords. Ordinary SMS charges are
applicable.
The following functionalities are available:

Enquiry Services (Balance Enquiry/Mini Statement)

Prepaid Mobile / MobiCash wallet Top up

DTH Recharge

IMPS Fund transfer (Mobile number & MMID and Account Number & IFS
Code)

Change MPIN

IMPS Merchant payments

Business Rules

All Current/ Savings Bank Account holders in P segment and Current

accountholders in SME segment are eligible.

Transaction limit per customer per day is Rs.1,000/- with a calendar month
limit of Rs.5,000/- . However, customers desiring to transact up to
Rs.5000/- per day or Rs25,000/- per month may do so after obtaining an
One Time Password (OTP)

Service available over all telecom service providers.

The Service is free of charge. SMS cost will be borne by the customer.

As a precaution, Customers are requested to delete all the messages sent

to the number 9223440000, once the response for their request has been
received.
3. Mobile Banking Service over USSD (Unstructured Supplementary
Service Data)
The service is available on all phones except CDMA phones. Downloading
of application is not required. Subscribers have to dial *595# to avail the
service.
The following functionalities are available:

Enquiry Services (Balance Enquiry/Mini Statement)

Mobile Top up

DEMAT SERVICES
Overview
(i) With effect from 01.04.2011, all the new demat accounts and Online
Trading accounts will be opened in the books of SBI Cap Securities Ltd.
(ii) The existing demat accounts in the books of the Bank will continue to be
maintained by the Bank.
Therefore, in new 3 in one facility, Savings/Current account will be held
with SBI while
Demat and Online Trading account will be held in the books of SBI Cap
Securities Ltd.
However, existing demat customers of SBI will continue to get the services
from SBI as before. SBI is a Depository Participant registered with both
National Securities Depositories Limited (NSDL) and Central Depository
Services Limited (CDSL) and is operating its DP activity through more than
1000 branches. Our Power Demat Account offers you the following
features:
Features & Benefits of a Demat Account
As opposed to the earlier form of dealing in physical certificates with delays
in transaction, holding and trading in Demat form has the following benefits:
Account Maintenance & Safe custody: Facilitates Maintaining Security
Balance in electronic form
Dematerialization: Facilitates converting physical share certificate into
electronic balances.

Rematerialization: Facilitates converting the electronic balances to

physical (share certificate) form.
Account Transfers: Facilitates delivery/receipt of electronic balances
consequent to market / off-market trades.
Pledge/Hypothecation: Facilitates blocking securities
balance of borrowers in favour of lenders for obtaining Loans / advances
against shares.
Initial Public offer: Facilitates faster and direct credit of security balances
into DP account on allotment through public issue of companies
Disbursement of corporate benefits: Facilitates faster and direct credit of
security balance into DP account on account of non-monetary corporate
benefits as bonus and rights issues.
Security Lending: Facilitates earning extra income on your dematerialized
holdings by the way of securities lending.
A Demat account with SBI provides you the following benefits:
Customer Care: You can now call our dedicated Customer Care 24X7 and
rest assured that all your queries are taken care of.
Transact Anywhere: Now operate your Demat account from any of the
1000 plus Demat enabled branches of SBI.
Statements by e-mail: Receive your account statement and bill by email.
Demat Services Online Facility This convenient and paper free
facility lets you operate from the comfort of your home or office through
SBIs Internet Banking Facility - www.onlinesbi.com
Online Demat Statements: You can now view your Demat account
details, statement of holdings, statement of transactions and statement of
billing online

CHAPTER 3
Research methodology

Research objectives
Summer Internship Project gives a practical exposure and helps in
acquiring the on road skills.

First and foremost objective is to find out the reasons for using of
Advance Product from SBI.
To find out the services that other bank given to their customer.
To generate the leads through the survey.
To sort out the prospective leads from the data I have collected
through the survey.
To build the relation ship with the customers and to follow up them,
make sure that they are satisfied with the product.
To maintain good relationship with the corporate employees.
To get more references from the customers and generate new leads
by following a chain process.
To place SBI Advance Product ahead of the competitors.
To find out the customer awareness on booming Advance Product
market and to find out the using patterns of the people.

Significance and scope

The geographical scope of the study is restricted to Bhubaneswar only with
sample size of 2000 people.

All the analysis and suggestions are based on the analysis of the both
primary and secondary data.

There fore the scope of the study revolves around the following aspects:-

Consumer perception towards Advance Product

Consumer awareness about Advance Product scheme and its
benefit.
Aware the Bank about the customer problems, especially in case of
automobile sector.

Statement of problem
SBI Main Branch, DOMBIVILI want to know about the customer
perception about the advance product provide by them to the people.
To find out what kind of service provide by the competitors in
advance product.

To find out the need of the customer and hence formulate the
strategy to level the economy in the society.
How the products are helping the customer.

To know the utility of the product.

To find out the need of the customer in Bhubaneswar region and
introduce new product or facilitate new service in existing product.

Research methodology
Research methodology is a methodology for collecting all sorts of
information & data pertaining to the subject in question. The objective is to
examine all the issues involved & conduct situational analysis. The
methodology includes the overall research design, sampling procedure &
fieldwork done & finally the analysis procedure. The methodology used in
the study consistent of sample survey using both primary & secondary
data. The primary data has been collected with the help of questionnaire as
well as personal observation book, magazine; journals have been referred
for secondary data. The questionnaire has been drafted & presented by the
researcher himself.
Sample Size:
Sample of 2000 people was taken into study, and their data was
collected
Sampling Technique:
To study the Project, a Simple Random Sampling technique is used.
Data Collection:
Collection of data is done by
Secondary Data & through
Questionnaire
i.e., Primary data was collected through Questionnaire.

 Data Analysis:
After data collection, Im able to analyze customers views, ideas and
opinions related to Advance Product and about SBI Advance Product and
from this, SBI will come to know the customer requirements.
Data Interpretation:
Interpretation of data is done by using statistical tools like Pie diagrams,
Bar graphs, and also using quantitative techniques (by using these
techniques) accurate information is obtained.

Classification & tabulation of data:

The data thus collected were classified according to the categories,
counting sheets & the summary tables were prepared. The resultant tables
were one dimensional, two dimensional.

Statistical tools used for analysis:

Out of the total respondents, the respondents who responded logically
were taken into account while going into statistical details & analysis of
data. The tools that have been used for analyzing data & inference drawing
are mainly statistical tools like percentage, ranking, averages, etc.
As per questionnaire and market surveys I have find out different
responses from different people. According to their responses I analyze the
findings and draw certain remarks.

CHAPTER 4

DATA ANALYSIS AND

INTERPRETATION

ANANYLISIS INTERPRATION OF DATA

Q1. On which bank you depend for your regular transaction?

SBI

60 %

ICICI

33 %

HDFC
OTHER

5%
2%

TOTAL NO. OF PEOPLE

20

RESPONSES OF PEOPLE IN %
5% 2%

33%
60%

SBI
ICICI
HDFC
OTHER

It has been observed that approximately 60% correspondents are using the
service of SBI for their daily transactions, around 33% of people are using
ICICI Bank for their transactions and only 5% & 2% of people are using
HDFC & other Bank service respectively. It also shows that SBI have the
highest market position.

Q2. Are you aware of products & services provided by SBI?

YES

85% (17)

NO

15% (3)

Total No. of People

20

NO
15%

YES
85%

From the above data it is clear that most of the customers (around 85%)
have the idea about the product & services of SBI, the remaining 15%
dont have the idea of products of SBI.

Q3. If yes are you aware of the advance products (Loan segments) of
SBI?
YES

95%

NO

5%

TOTAL NO. OF PEOPLE

17

% OF PEOPLE
5%

YES
NO
95%

It is clear that most of the people have the idea about the advance product
of SBI. Almost 95% people who have the idea about the advance products,
they are the users of SBI product & service.

Q4. Which bank you prefer for taking loans?

85%
SBI
ICICI

12%

HDFC

2%

OTHER

1%

TOTAL NO. OF PEOPLE

20

Sales
2% 1%
12%
SBI
ICICI
HDFC
85%

OTHER

According to my sample size 85% of people prefer SBI for loan product, but
some people prefer ICICI, HDFC or Other Bank for loan because they are
working with that bank & it is easier for them to get loan from their bank. It
is easier for them to pay the interest as it is less as compared to other
banks.

Q5. If you prefer SBI for taking loan than what influence you to take
Loan from SBI?
Most of the people said that they prefer SBI for taking loan because of the
transparency and the lowest interest rate for any kind of loan product. Also
it is easy to get loan from SBI as compared to other bank because of less
paper work. Since SBI is the NationalisedBank , people prefer to rely more
on SBI Bank.

Q.6 Which loan product of SBI you have used?

HOME LOAN

47%

EDUCATIONAL LOAN

20%

CAR LOAN

15%

PERSONAL LOAN

10%

OTHER

8%

TOTAL NO. OF PEOPLE

20

Sales

10%

8%

47%

15%

HOME LOAN
EDUCATIONAL LOAN
CAR LOAN

20%

PERSONAL LOAN
OTHER

From the sample size 85% of people are using the SBI loan product. From
the 20 people 47% of people took home loan from SBI. 20% of people took
education loan for their children, 15% of people took car loan from SBI.
Some of the customer took 2 type of loan from SBI like both car &
educational loan and home & car loan. 10% of people took personal loan.

Q7. What do you feel about the services provided by SBI in advance
product?
Bad

0%

Satisfactory

2%

Good

55%

Excellent

43%

TOTAL NO. OF PEOPLE

20

CUSTOMER PERCEPTION TOWARDS THE SERVICE PROVIDE

BY SBI IN ADVANCE PRODUCT
0% 2%
43%

BAD

55%

SATISFACTORY
GOOD
EXCELLENT

From this it is clear that majority of people are satisfied with the products
provide by SBI. 55% of people said that the service provide by SBI is good
& 43% said it is excellent & just 2% of people said that it is satisfactory.

Q8. Which features you like most in Loan segments of SBI?

LESS PAPER WORK

3%

ATTRACTIVE INTEREST RATE

35%

TRANSPARENCY

20%

SIMPLE AND FAST PROCESSING

2%

LONGER REPAYMENT PERIOD

40%

TOTAL NO. OF PEOPLE

20

FEATURES LIKE BY CUSTOMER

45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
LESS PAPER WORK

ATTRACTIVE
INTEREST RATE

TRANSPARENCY

SIMPLE & FAST

PROCESSING

LONGER
REPAYMENT
PERIOD

Most of the people like the attractive interest rate & longer repayment
period. Also transparent procedures makes people to select SBI loan
products.

 Findings
Suggestion & Recommendation
Conclusion

PROJECT Findings:
From this project it is found that SBI advance product having the 1st
place in the market at Bhubaneswar, there is a great opportunity to
compete with ICICI Bank & to retain its customer by fulfilling the
requirement of customer in SBI advance product.
It has been observed that approximately 85% correspondents are
using advance product of SBI and 15% are not using any type of
advance product of SBI in Bhubaneswar.
All of SBI customers are satisfied with the services provided by the
bank.
Many of these customers satisfied with the low interest rate and
longer repayment period of the advance product.
Most of the customers at Bhubaneswar prefer to take loan from SBI.
Approximately 43% of advance product users said that the service of
SBI in advance product is excellent.
A response from customer care is so clear & good.
Many customers have no time to call customer care so that they are
not able to know about the service & features of SBI advance
product.
Most customers are shifted from other banks advance product to SBI
because of hidden charges, high interest rate, less repayment period.
Government employees are more concern than private employees for
advance product.

REASONS FOR HIGHLY USE OF SBI ADVANCE PRODUCT:

LESS PAPER WORK

ATTRACTIVE INTEREST RATES
TRANSPARENCY
SIMPLE & FAST PROCESSING
LONGER REPAYMENT PERIOD
QUICK PROCESSING

Suggestion & Recommendation

Recommendation:
Customer awareness programme is required so that more people
should attract towards advance product.
If there are any kind of hidden charges than that must disclose to
customer before giving loan to them.
SBI must take some steps so that customers can get their loan in
time. Like phone verification by customer care that one customer is
got their loan on time or not .It must be before a certain date so
necessary steps can be taken.
SBI should more concern about physical verification rather than
phone verification so it will avoid fraud or cheating.
Advance product selling agents must not give any type of wrong
information regarding advance product.
For the better service new offers would be require.

 SBI customer care should more concern about the fastest settlement
of customer problems.
Before deducting or charging any monetary charge SBI must consult with
customer.
Agents should be trained, well educated & proper trained to convince
the people about different advance product.
It is the duty of the bank to disclose all the material facts regarding
advance product, like interest charged, repayment period, other types
of charges, etc.
Special scheme should be implemented to encourage both customer
and agents.
The bank should increase the period for repayment of loan.
SBI should more focus on Retaining existing customers.
SBI must focus on Segmentation based on customer knowledge
Product offering based on customer demand.
SBI must take feedbacks of customers regarding features & services.

Suggestions given by the consumers at

the time of survey:
There is more time period for repayment of education loan.
Education loan should be providing to private college also which is
not under AICTE or any kind of University.

SBI should take steps to solve customer problems immediately.

Agents should be trained, well educated & proper trained to convince
the people about different advance product.

Loan sanction date should be according to customer convenient.

A customer awareness programmer should be taking place in rural
area.

Conclusion
From the analysis part it can be conclude that customers have a good
respond towards SBI advance products in DOMBIVILI . SBI is in 1st position
having large number of customers & providing good services to them. The
bank has a wide customer base, so the bank should concentrate on this to
retain these customers.

In present scenario SBI is the largest advance product issuer in India.

Within a very short period of time the achievement made by SBI is
excellent, what a normal bank cannot expect, but it is being done by SBI. It
happens due to employee dedication towards the organization, fastest
growing Indian economy, & brand image.
To be the largest advance product issuer, SBI should focus on-

Launch Innovative product

Customized advance products
Better customer services
Fastest customers problem solving techniques
Customer retention
Apart from all the above, SBI believe in providing good customer services
to their customers which is a key factor for success in future.

Questionnaire
Name - _____________________________________
Occupation-__________________________________

ADDRESS -.

Q1. On which bank you depend for your regular transaction?

a) SBI
b) ICICI Bank
c) HDFC Bank
d) Other Bank, Specify (_____________)

Q2. Are you aware of products & services provided by SBI?

a) YES
b) NO

Q3. If yes are you aware of the advance products (Loan segments) of SBI?
a) YES
b) NO

Q4. Which bank you prefer for taking loans?

a) SBI
b) ICICI Bank
c) HDFC Bank
d) Other Bank, Specify (_____________)

Q5. If you prefer SBI for taking loan than what influence you to take Loan
from SBI?
_______________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
__________________________________________________________.
Q6. Which loan product of SBI you have used?
a) Home Loan
b) Education Loan
c) Car Loan
d) Personal Loan
e) Other Loans, Specify ( ______________ )
Q7. What do you feel about the services providing by SBI in advance
product?
a) Bad
b) Satisfactory
c) Good
d) Excellent

Q8. Which features you like most in Loan segments of SBI?

a) Less paper work
b) Attractive interest rate
c) Transparency
d) Simple & fast processing
e) Flexibility to choose an EMI base loan or an overdraft
f) Longer tenure lone for ease of repayment
g) Specially design product for self employed
h) Any other feature, specify ( _____________ )

Q9. Any suggestion you want to give for the betterment of SBI advance
product.

____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
___________________________________________________________.

Bibliography:

Text Books:

Solomon, Michael R. (2002), Consumer Behavior: Buying, Having, Being.

5th Ed.
New Jersey: Prentice Hall
Wilson A. (2003), Marketing Research: An Integrated Approach
Naresh Ku. Malhotra, Marketing Research: An Applied Orientation, Fifth
Edition
Internet:
www.google.co.in
www.sbi.com
www.sbi.co.in
www.bnet.com