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ASK
QUESTIONS LEADERS NEED TO ASK THEMSELVES
1. What does leadership mean?
2. How do you feel about being a leader?
3. What do you want to be remembered for?
4. Are you happy?
5. What are you afraid of?
6. Are you sure you want to ask questions?
QUESTIONS LEADERS NEED TO ASK CUSTOMERS
7. Why do you do business with us?
8. Why do you do business with our competition?
9. How and when have we made it hard for you to
do business with us?
10. What will you need from us in the future?
11. If you were me, whats one thing youd change about
my organization?
12. How can we effectively tell you that were grateful
for your business?
QUESTIONS LEADERS NEED TO ASK EMPLOYEES ABOUT THE
BUSINESS
13. How do we make money?
14. How does your work contribute to our success?
15. How could we save money?
16. How could you make your job more effective?
17. Whats the most important thing you know about our
customers?
1.
Ti a at c iu gi?
2.
3.
4.
iu gi thuc y ti?
5.
6.
7.
Ti co th iu gi ra i?
8.
1. Chng ta bit iu g?
2. Chng ta cha bit iu g?
3. Cc mc tiu ca chng ta l g?
4. Chng ta cn bit thm iu g t c cc mc tiu ca chng ta?
5. Chng ta phi tm cu tr li t ai?
6. Chng ta s tm cu tr li nh th no?
7. Kt qu mong i khi thc hin iu bit c s l g?
8. Chng ta lm g khi bit c cu tr li?