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School of Management
Summary
Session Section 001, Spring 2007, 3 Credits
Location SOM 2.903
Day and Time Tuesday 4.00-7.00 pm
Instructor Dr. Divakar Rajamani
Contact Information divakar@utdallas.edu ; Off 972 883 4843
Office Hours SOM 2.614; Tuesday 2.00 - 4.00 pm
Teaching Assistant Xuying Zhao
Contact Information SOM 3.103, Extn: 972-883-4413, Email: xuying.zhao@utdallas.edu
Office Hours Monday 5.00-7.00 pm
Course Objectives
In today’s competitive global marketplace, customers are not only demanding better quality, but want it
faster and cheaper. In this course, we introduce you to the basic foundations of Total Quality
Management followed by specific focus on Lean and Six Sigma Methodologies. The lean methodology
focuses on principles and tools that help companies identify waste and reduce them thus enabling them
to reduce their inventory and lead times. The Six Sigma Methodology focuses on principles and tools
that help companies to reduce their variability and improve the quality. The two methodologies
complement each other to achieve better quality, deliver products/services faster to customers while
reducing the cost.
Course Outline
The course outline will be provided in the first week of the class
Course Materials
Text
Juran’s Quality Planning & Analysis for Enterprise Quality, by Frank M. Gryna, Richard C.H.
Chua & Joseph A. Defeo, Fifth Edition, McGraw-Hill, 2007.
Lecture Notes
The lecture notes/presentations will be posted in Web-CT.
Assessment
Attendance
It is expected that students will attend all classes. It is student's responsibility to make-up for
missed classes.
Class Participation
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The University of Texas at Dallas
School of Management
Assignments
Assignments must be returned on the specified due dates. Late homeworks are not allowed. If
you have difficulty due to an emergency, you will need to communicate with the TA or the
instructor prior to the due date to get approval for exceptions. You may discuss the assignments
with others but make sure that you complete the work independently. Students handing in
identical assignments will be violating scholastic honesty regulations (Handbook of Operating
Procedures Title V Chapter 49) and will not receive credit!
Please submit your HW assignments as a hardcopy during the class time on the day it is due.
This helps tremendously with tracking and printing issues given the class size. In addition, please
type your HW or write very clean for legibility. Thanks for your understanding and cooperation!
Case projects:
Case study reports must be returned on the specified due dates. These are group projects. You
will be assigned to a group of no more than four students. Each group selects a representative
and informs instructor the name of the group representative. The group representative is
responsible for submitting the project report on behalf of his/her group. All group member
names must be printed on the front page of the report.
Examinations
There will be two exams. The exams are held during class hours. All exams are closed book &
closed notes. No make up exams will be given. You may use a calculator and bring a formula
sheet.
Mid-Term Examination: 02/27/2007, 2 hrs
Final Examination: 04/24/2007, 3 hrs
Midterm Examination
The format will be multiple-choice questions and short answers. The syllabus will span the
material covered in all the lectures and cases before the quiz. The time will be 2 hours.
Final Exam
The format will be multiple-choice questions and short answers. The final exam will include
everything after the midterm. The time will be 3 hours.
Grading:
40 % final examination
30 % mid-term examination
10 % 2 case studies (group projects)
20 % 4 assignments
Although mark ranges for letter grades may be adjusted based on overall class performance and
instructor discretion, the typical scale is given below:
Mark Grade
Range Category
90-100 A
80-89 B
70-79 C
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The University of Texas at Dallas
School of Management
Tentative Schedule
Date Suggested Chapter Reading- assigned in class Assignment Due
01/09 Chapter 1 & 2
01/16
01/22 Assignment 1
01/30
02/06 Case Study 1
02/13
02/20 Assignment 2
02/27 MID TERM
03/06 Spring Break- No class
03/13
03/20 Assignment 3
03/27
04/03 Case Study 2
04/10
04/17 Assignment 4
04/24 FINAL EXAM
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