Eric Holloway

MCP/CCNA Certified System Administration

CERTIFICATIONS:

MCP-: Server 2008 Configuration and Implementation

CCNA: in pursuit of CCNA Target: May 2014 (Cisco Networking Academy)
Currently CCENT: renewed in new VLSM curriculum 2013
Net +: Holder

TECHNICAL SUMMARY

SSH/telnet/Putty
Mac OS Efficiency
Windows Server 2003 & 2008
LINUX
VMware/Vsphere
TCP/IP/UDP
Terminal
Cisco VPN/Sonicwall VPN
VLan Config (Cisco)
Windows XP/Windows 7
Port Security Config (Cisco)
Active directory (support)
ftp sites setup
MS IIS/Apache
DHCP server Config
DNS servers
Cisco ios
Entourage/Mac mail
UNIX

PROFESSIONAL EXPERIENCE
Covenant IT Associate

2012-Present

In House IT Support Responsible for the configuration of:

Switch Security (Cisco)
Vlan Ports(Cisco)
Desktops (Windows)
Laptops (Mac/Windows)
Servers (Dns, DHCP, and Mail)
Cisco Device hardening

Wearing many hats, was able to successfully help to support and maintain a production
infrastructure of more than 7,000 users, multiple group policies, Domain Controllers, switches,
routers, waps etc..
Interacted with users on a daily basis, and was able to develop an outstanding reputation within the
departments
Provided Tier 2 and 3 Help desk assistance for remote users. Would troubleshoot anything from
connectivity to trust relationship failures.

I T Contracting
2011-12
I contracted for clients such as Bank of America, Black and Decker.
Imaging and deploying around 90 Windows 7 Pcs to local and remote users.
Responsibilities include but are not limited to:
Creation and deleting of accounts in Microsoft Active directory.
The Creation of groups and group policies, then adding users to those groups created.
Proficiency OIM Monitoring system (Oracle Identity Management)

Therapy 2000, Dallas, TX

IT Administrator / Desktop / Help Desk

Provided In-house and remote desktop support for end users on multiple platforms: Win
XP, Vista, Mac OS 10 (6 systems total), Linux (built Linux Server), Active Directory.
Supported 80 end users remotely (VPN), 30 end users on site, on a team of one other
technician and a third party vendor for network support (3 technicians).
Worked as Server administrator on Windows 2003 and 2008 server.
Implemented a proprietary ticketing system called OS ticket to track work orders
Implemented a jabber system using open fire so internal users could communicate

Architel, Dallas, TX
Systems Administrator / Desktop Support

2009 2010

2008 - 2009

Worked as IT Administrator Level II support.

Responsible for growth management of off shore employees.
Acted as a member of the on-site on call 24/7 support team consisting of 12 technicians.
Handled 40 to 60 calls per day.
Supported both desktop operating systems (50% of time) as well as 80 HP, Windows and
Dell Servers (50% of time).
Supported XP, Vista, Exchange 2007, Windows 2000 and Windows 2003.
Supported Active Directory: add / delete users and created group policies.
Involved in project implementation, domain migrations, Server building administration
and new technology client consultation weekly meetings.
Troubleshot proprietary software such as Intuit Track-it software, which was used to
monitor work orders. Also monitored library backend on SQL database and Juris time
sheets which operated and managed lawyers time.
Played a key role in the successful migration of watchdog fireboxes to Cisco ASA 5505s
with very minimal downtime.
Imaged monitoring boxs that allowed help desk to SSH in order for VNC through the
firewall.
Monitored multiple servers using a Nagios Linux based monitoring system.
Win Mobile 5: Supported, maintained, performed factory resets as needed, mostly
training end users on functionality and on phone how to set up email.
Implemented new Sonicwall VPN client for an entire company and migrated all the old
users off of the Cisco VPN client when 75 percent became remote.
Able to successfully configure and migrate an Exchange server with a failed drive and no
raid configured to a VM with minimal downtime.
Very instrumental in the setup of a VLAN from New York to Texas on a switch firewall
and router in order to migrate over a newly acquired company to the network.

Successfully moved a company from a Novell and GroupWise environment to an all

Windows Exchange environment.
Implemented a Color coated simple ticket flow chart to make Help desk more efficient.

Independent Desktop Support Consultant Dallas, TX

2006 - 2008
Multiple 1 to 6 month contracts providing technical support to several clients

Worked various contract jobs ranging from help desk for proprietary softwares to
computer break fixing.
Supported Windows 9x, NT, 2000, XP and ME. Supported Active Directory, TCP/IP, and
Internet and network connectivity.
Provided hardware support adding printers to network.
Trained other contractors on making batch files for mapping network drives
Configured telnet on multiple Cisco routers
Built Dell Power Edge Servers and HP Pro Servers with Win Server 2003 (dcs and mail
servers)
Managed other contractors on pup kit design for F.E.M.A

IT Internship (High School)

2006

Summer Internship: worked for Lancaster ISD IT, doing mostly network cable
patching and crimping. Also built computers and server hardware. Worked as help
desk for a contract with AT&T router troubleshooting.

EDUCATION
University of Phoenix (on line) pursuing Bachelors of Science for Management Information
Systems degree (currently a junior 75 credits with 3.7 GPA)
United States Air force (reserve duty)
Certified Air Force Human Resource Department Technical Contact